Asus ASMB3-IKVM User Manual

ASMB3-IKVM Server Management Board
ii E3730 First Edition V1 April 2008 Copyright © 2008 ASUST eK COMPUTER INC. All Rights Reserved. No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUST eK COMPUTER INC. (“ASUS”). Product warranty or service will not be extended if: (1) the product is repaired, modied or altered, unless such repair , modication of alteration is authorized in writing by ASUS; or (2) the serial number of the product is defaced or missing. ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT W ARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANT ABILITY OR FITNESS FOR A P ARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT , SPECIAL, INCIDENT AL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DA T A, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT . SPECIFICA TIONS AND INFORMA TION CONT AINED IN THIS MANUAL ARE FURNISHED FOR INFORMA TIONAL USE ONL Y , AND ARE SUBJECT TO CHANGE A T ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THA T MA Y APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT . Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies, and are used only for identication or explanation and to the owners’ benet, without intent to infringe.
iii Contents Contents ...................................................................................................... iii Notices .......................................................................................................... v Safety information ...................................................................................... vi About this guide ........................................................................................ vii ASMB3-IKVM specications summary ..................................................... ix Chapter 1: Product introduction 1.1 Welcome! ...................................................................................... 1-2 1.2 Package contents ......................................................................... 1-2 1.3 Features ........................................................................................ 1-2 1.4 Board layout ................................................................................. 1-4 1.5 System requirements ................................................................... 1-4 1.6 Network setup .............................................................................. 1-5 Chapter 2: Installation 2.1 Before you proceed ..................................................................... 2-2 2.2 Hardware installation ................................................................... 2-2 2.3 Firmware update .......................................................................... 2-5 2.4 BIOS conguration ...................................................................... 2-6 2.4.1 AMI BIOS setup .............................................................. 2-6 2.4.2 Phoenix BIOS setup ........................................................ 2-9 2.5 Running the KIRARARI utility ................................................... 2-13 2.5.1 Updating the ASMB3-IKVM rmware ............................ 2-14 2.5.2 Conguring the LAN controller ...................................... 2-15 2.5.3 Conguring the user name and password .................... 2-16 Chapter 3: Software support 3.1 Web-based user interface ........................................................... 3-2 3.1.1 Loging in the utility .......................................................... 3-2 3.1.2 Home page ..................................................................... 3-3 3.1.3 Remote Control ............................................................... 3-4 3.1.4 Virtual Media ................................................................... 3-7 3.1.5 System Health ................................................................ 3-1 1 3.1.6 User Management ........................................................ 3-14 3.1.7 KVM Settings ................................................................ 3-16
iv Contents 3.1.8 Device Settings ............................................................. 3-17 3.1.9 Maintenance ................................................................. 3-24 Appendix: Reference information A.1 LAN port for server management ............................................... A-2 A.2 BMC socket ................................................................................... A-3 A.3 T roubleshooting ........................................................................... A-4
v Notices Federal Communications Commission Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference, and • This device must accept any interference received including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with manufacturer’s instructions, may cause harmful interference to radio communications. However , there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver . • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. The use of shielded cables for connection of the monitor to the graphics card is required to assure compliance with FCC regulations. Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Canadian Department of Communications Statement This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This class B digital apparatus complies with Canadian ICES-003.
vi Safety information Electrical safety • T o prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the server . • When adding or removing devices to or from the server , ensure that the power cables for the devices are unplugged before the signal cables are connected. If possible, disconnect all power cables from the existing server before you add a device. • Before connecting or removing signal cables from the server , ensure that all power cables are unplugged. • Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit. • Make sure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company . • If the power supply is broken, do not try to x it by yourself. Contact a qualied service technician or your retailer . Operation safety • Before installing any component to the server , carefully read all the manuals that came with the package. • Before using the product, make sure all cables are correctly connected and the power cables are not damaged. If you detect any damage, contact your dealer immediately . • T o avoid short circuits, keep paper clips, screws, and staples away from connectors, slots, sockets and circuitry . • Avoid dust, humidity , and temperature extremes. Do not place the product in any area where it may become wet. • Place the product on a stable surface. • If you encounter technical problems with the product, contact a qualied service technician or your retailer . This symbol of the crossed out wheeled bin indicates that the product (electrical, electronic equipment, and mercury-containing button cell battery) should not be placed in municipal waste. Check local regulations for disposal of electronic products.
vii About this guide This user guide contains the information you need when installing and conguring the server management board. How this guide is organized This guide contains the following parts: • Chapter 1: Product introduction This chapter describes the server management board features and the new technologies it supports. • Chapter 2: Installation This chapter provides instructions on how to install the board to the server system and install the utilities that the board supports. • Chapter 3: Software support This chapter tells you how to use the web-based user interface that the server management board supports. • Appendix: Reference Information The Appendix shows the location of the IKVM LAN port for server management and BMC socket on several motherboards. This section also presents common problems that you may encounter when installing or using the server management board. Where to nd more information Refer to the following sources for additional information and for product and software updates. 1. ASUS websites The ASUS website provides updated information on ASUS hardware and software products. Refer to the ASUS contact information. 2. Optional documentation Y our product package may include optional documentation, such as warranty yers, that may have been added by your dealer . These documents are not part of the standard package.
viii T ypography Bold text Indicates a menu or an item to select. Italics Used to emphasize a word or a phrase. <Key> Keys enclosed in the less-than and greater-than sign means that you must press the enclosed key . Example: <Enter> means that you must press the Enter or Return key . <Key1 Key2 Key3> If you must press two or more keys simultaneously , the key names are linked with a plus sign ( ). Example: <Ctrl Alt D> Command Means that you must type the command exactly as shown, then supply the required item or value enclosed in brackets. Example: At the DOS prompt, type the command line: format a: DANGER/W ARNING : Information to prevent injury to yourself when trying to complete a task. CAUTION: Information to prevent damage to the components when trying to complete a task. NOTE: T ips and additional information to help you complete a task. IMPORT ANT : Instructions that you MUST follow to complete a task. Conventions used in this guide T o make sure that you perform certain tasks properly , take note of the following symbols used throughout this manual.
ix ASMB3-IKVM specications summary Chipset KIRA100 Internal RAM 256 Mb for system 256 Mb for video Internal ROM 64 Mb Timers 32-bit W atchdog Timer System interface Supports Keyboard Controller Style (KCS) LAN type 10/100 Mbps Dedicated LAN LED 1 x BMC heartbeat Bus 2 x I2C bus 1 x LPC bus 2 x UART bus (debug only) 1 x DVO bus 1 x LAN interface Main features IPMI 2.0-compliant and supports KVM over LAN Web-based user interface (remote management) Virtual media Form factor 2.66” x 1.48” * Specications are subject to change without notice.
x
1 Chapter 1: Product introduction This chapter describes the server management board features and the new technologies it supports.
1-2 Chapter 1: Product introduction 1.1 Welcome! Thank you for buying an ASUS ® ASMB3-IKVM server management board! The ASUS ASMB3-IKVM is an Intelligent Platform Management Interface (IPMI) 2.0-compliant board that allows you to monitor , control, and manage a remote server from the local or central server in your local area network (LAN). With ASMB3-IKVM plugging in a server motherboard, you can completely and efciently monitor your server in real-time. The solution allows you to reduce IT management costs and increase the productivity . Before you start installing the server management board check the items in your package with the list below . If any of the above items is damaged or missing, contact your retailer . 1.2 Package contents Check your server management board package for the following items. • ASUS ASMB3-IKVM board • Support CD • User guide 1.3 Features 1. KVM over LAN: Allows you to access your servers anytime and anywhere • Remote access to your servers with full control by local keyboard, video monitor and mouse (KVM) • Out-of-band KVM: Supports remote access even if server OS is down • Dynamic Host Conguration Protocol (DHCP): - Avoids the need to manually set IP address by receiving IP address automatically (for ASMB3-IKVM board)
ASUS ASMB3-IKVM 1-3 2. IPMI 2.0 features: IPMI 2.0-compliant and supports • Hardware Health Monitor - Sensor Data Record (SDR): Displays status and record for temperature, voltage and fan speed sensors - System Event Log (SEL) • Field Replaceable Unit (FRU) • Lan Alerting - Via Simple Network Management Protocol (SNMP)/Platform Event T rap (PET) - Via E-mail • Remote Power Control to power on/off and reboot a system • Remote Management Control Protocol (RMCP ) - Enhances authentication and condentiality capabilities for IPMI LAN sessions • Advanced Encryption Standard (AES) 3. Web-based user interface (Remote Management): • JA V A-based web browser* • Supports multiple viewers with different authorities • Supports Secure Sockets Layer (SSL) - Uses cryptographic protocols to secure and authenticate connection between a client and a server over a network - Ensure data integrity and privacy • Remote BIOS Update • Remote Firmware Update * Install Java Runtime Environment (JRE) before using web-based remote management 4. Virtual media: Allows you to share the data stored in a local drive of the remote server • Hard disk drive • USB ash • CD/DVD ROM • Floppy • Image le
1-4 Chapter 1: Product introduction 1.4 Board layout The ASUS ASMB3-IKVM comes in a BMC package. The illustration below shows the major components of the server management board. LED indicators The ASMB3-IKVM board comes with a BMC heartbeat LED. Refer to the table below for the LED indications. 1.5 System requirements Before you install the ASMB3-IKVM board, check if the remote server system meets the following requirements: • ASUS server motherboard with Baseboard Management Controller (BMC) socket* • IKVM LAN port for server management** • Microsoft ® Internet Explorer 5.5 or later; Firefox * Visit the ASUS website (www.asus.com) for an updated list of server motherboards that support the ASMB3-IKVM. ** See the Appendix for details. LED Name Status Description LED1 BMC Heartbeat Blinking ASMB3-IKVM rmware is in execution. Off (for about 30 seconds) The Heartbeat LED is off for about 30 seconds when the rmware is loading after the AC power is re-plugged. Off (continuously) The ASMB3-IKVM rmware is corrupted or the server system standby-power is off. Board connectors Server management chip BMC Heartbeat LED
ASUS ASMB3-IKVM 1-5 1.6 Network setup The ASMB3-IKVM server management board installed on the remote server connects to a local/central server via direct LAN connection or through a network hub. Below are the supported server management congurations. Remote server with ASMB3-IKVM Hub or router Direct LAN connection LAN connection through a network hub Remote server with ASMB3-IKVM RJ-45 cable Remote console with JA V A-based web browser Remote console with JA V A-based web browser
1-6 Chapter 1: Product introduction
2 Chapter 2: Installation This chapter provides instructions on how to install the board to the server system and install the utilities that the board supports.
2-2 Chapter 2: Installation 2.2 Hardware installation T o install the server management board: 1. Remove the remote server system cover , and then locate the Baseboard Management Controller (BMC) socket on the motherboard. 2.1 Before you proceed T ake note of the following precautions before you install the server management board to the remote server system. • Unplug the server system power cord from the wall socket before touching any component. • Use a grounded wrist strap or touch a safely grounded object or to a metal object, such as the power supply case, before handling components to avoid damaging them due to static electricity . • Hold components by the edges to avoid touching the ICs on them. • Whenever you uninstall any component, place it on a grounded antistatic pad or in the bag that came with the component. • Before you install or remove any component, ensure that the power supply is switched off or the power cord is detached from the power supply . Failure to do so may cause severe damage to the motherboard, peripherals, and/or components. 2. Position the board at a 30º-45º angle, then match the notch on the board with the break on the socket. 3. Carefully push the board to the socket until its connectors (golden ngers) are fully-inserted to the socket. Refer to the Appendix section for the location of the BMC socket on supported motherboards.
ASUS ASMB3-IKVM 2-3 4. Press the board rmly until the BMC socket retaining clips snap back and secure the board in place. When installed, the board appears as shown. 5. Reinstall the remote server system cover , then connect the power plug to a grounded wall socket. Everytime after the AC power is re-plugged, you have to wait for about 30 seconds for the system power up. 6. Insert the LAN cable plug to the IKVM LAN port for server management. Refer to the Appendix for the location of the IKVM LAN port for server management on various server motherboards. 7. For direct LAN conguration, connect the other end of the LAN cable to the local/central server LAN port. For connection to a network hub or router , connect the other end of the LAN cable to the network hub or router .
2-4 Chapter 2: Installation T o uninstall the board: 1. Simultaneously push the BMC socket retaining clips outward until the board tilts up. 2. Carefully pull the board out from the BMC socket, then set aside.
ASUS ASMB3-IKVM 2-5 2.3 Firmware update You need to upd ate the ASMB3 -IKV M  rmwa re befo re y ou star t us ing the ASM B3-I KVM boa rd. T o update the rmware: 1. Insert the support CD into the optical drive. 2. Restart the remote server , then press <Del> during POST to enter the BIOS setup. 3. Go to Boot menu and set the Boot Device Priority item to [CD-ROM]. 4. When nished, press <F10> to save your changes and exit the BIOS setup. 5. On reboot, the main menu appears. Select ASMB3-iKVM Firmware Update , and press <Enter> to enter the sub-menu. 6. A conrmation message appears, asking whether you want to update the rmware or not. Press <Y> to update. ASUS Server RS100-E5/PI2 System FreeDOS command prompt ASMB3-iKVM Firmware Update Ar e yo u su re yo u wa nt t o u pdat e AS MB3 -i KVM Firm war e now? Ye s or No [YN ]? The rmware updating process starts. 7. When the update process is completed, the following screen appears. St arti ng F irm wa re U pgra de Up load ing Fir mw are File 0% --- ---- --- -- ---- --- 50% --- ---- --- -- ---- -- 1 00% Up load com ple te . Fl ashi ng F irm wa re ( take s a bout 1mi n) Su cces sful ly up grad ed  rmw are. Pr ess any key t o co ntin ue ... 8. T urn off the system and unplug the AC power cord for 5 seconds before restarting the system Y ou may update rmwa re from the w eb-base d user interf ace. R efer t o pa ge 3-2 5 for detail s.
2-6 Chapter 2: Installation 2.4 BIOS conguration Y ou need to adjust the settings in the BIOS setup of the remote server for correct conguration and connection to the central server . • Update the remote server BIOS le following the instructions in the motherboard/system user guide. Visit the ASUS website (www.asus.com) to download the latest BIOS le for the motherboard. • The BIOS setup screens shown in this section are for reference purposes only , and may not exactly match what you see on your screen. 2.4.1 AMI BIOS setup Y ou m ust co ngure the n etwor k s ett ings o f both the rem ote serve r and the l oca l/ cen tral s erver to est ablis h c ommuni cation for rem ote serve r cont rol a nd mon itorin g. Running the BIOS IPMI conguration T o congure the IPMI in the BIOS: 1. Restart the remote server , then press <Del> during POST to enter the BIOS setup. 2. Go to the Advanced or Server menu, then select the IPMI Conguration sub-menu. Use this sub-menu to congure the IPMI settings. 3. When nished, press <F10> to save your changes and exit the BIOS setup. IPMI Conguration Select Screen Select Item Enter Go to Sub Screen F1 General Help F10 Save and Exit ESC Exit v02.58 (C)Copyright 1985-2007, American Megatrends, Inc. BIOS SETUP UTILITY Advanced IPMI Conguration BMC Firmware version: 001.001 View BMC System Event Log Clear BMC System Event Log Set LAN Conguration BMC Watch Dog Timer Action [Disabled] View all events in the BMC Event Log. It will take a max. of 15 seconds to read all BMC SEL records.
ASUS ASMB3-IKVM 2-7 Clear BMC System Event Log Allows you to clear the system event log. Press <Enter> to go to the sub screen, and then select Ok to clear BMC System Event Log. Set LAN Configuration Allows you to set the BMC LAN Parameter settings. Select Screen Select Item - Change Option F1 General Help F10 Save and Exit ESC Exit v02.58 (C)Copyright 1985-2007, American Megatrends, Inc. BIOS SETUP UTILITY Advanced Total Number of Entries: 0 SEL Entry Number: [N/A] Use /- to traverse the event log. View BMC System Event Log Allows you to view all the events in the BMC event log. It will take a maximum of 15 seconds to read all the BMC SEL records. IP Address Source Allo ws you to sel ect th e IP addres s sourc e type . When set to [Stati c Mode ], the foll owing three i tems b ecome c ongur able, and you ha ve to a ssign the IP addr ess, subn et mas k and g ateway addres s for the re mote serve r . When set to [DHCP Mode ], you don’t have to assig n the I P ad dress, subnet mask a nd gat eway ad dress for the remo te ser ver . Select Screen Select Item - Change Option F1 General Help F10 Save and Exit ESC Exit v02.58 (C)Copyright 1985-2007, American Megatrends, Inc. BIOS SETUP UTILITY Advanced LAN Conguration. Current IP address in BMC: 192.168.0.212 Current Subnet Mask in BMC: 255.255.255.0 Current Gateway Address in BMC: 000.000.000.000 Current MAC address in BMC: 00.E0.18.03.04.0C IP Address Source [Static Mode] IP Address [000.000.000.000] Subnet Mask [000.000.000.000] Gateway Address [000.000.000.000] DHCP Mode Static Mode Options
2-8 Chapter 2: Installation IP Address Allows you to set the BMC IP address. Subnet Mask Allows you to set the BMC subnet mask. We recommend that you use the same Subnet Mask you have specied on the operating system network for the used network card. Gateway Address Allows you to set the gateway address. We recommend that you use the same gateway address you have specied on the operating system network for the used network card. BMC W atch Dog T imer Action [Disabled] Allows the BMC to reset or power down the system when the operating system crashes or hangs. Conguration options: [Disabled] [Reset System] [Power Down] [Power Cycle] It is necessary to install ASWM (ASUS System Web-based Management) for using this function.
ASUS ASMB3-IKVM 2-9 2.4.2 Phoenix BIOS setup Running the BIOS IPMI conguration T o congure the IPMI in the BIOS: 1. Restart the remote server , then press <Del> during POST to enter the BIOS setup. 2. Go to the Server menu, then select the IPMI sub-menu. Use this sub-menu to congure the IPMI settings. 3. When nished, press <F10> to save your changes and exit the BIOS setup. IPMI Conguration PhoenixBIOS Setup Utility Main Advanced Server Security Boot Exit Item Specic Help Additional setup menus to congure console. Console Redirection DMI Event Logging IPMI F1 Help ↑↓ Select Item -/ Change Values F9 Setup Defaults ESC: Exit →← Select Menu Enter Select Sub-menu F10 Save and Exit F1 Help ↑↓ Select Item -/ Change Values F9 Setup Defaults ESC: Exit →← Select Menu Enter Select Sub-menu F10 Save and Exit Item Specic Help Enable/Disable IPMI event logging. Disabling will still log events received via the system interface. IPMI IPMI Specication Version 2.0 BMC Firmware Version 1.04 System Event Logging [Enabled] Clear System Event Log [Disabled] Existing Event Log number 34 Event Log Control SYS Firmware Progress [Disabled] BIOS POST Errors [Enabled] BIOS POST Watchdog [Disabled] OS Boot Watchdog [Disabled] Timer for loading OS (min) [ 10] Time out action [No action] Date Format to show [MM DD YYYY] Date Separator [/] PhoenixBIOS Setup Utility Main Advanced Server Security Boot Exit
2-10 Chapter 2: Installation IPMI Specification V ersion This item shows the auto-detected IPMI specication version. BMC Firmware V ersion This item shows the auto-detected BMC rmware version. System Event Logging [Enabled] Allows you to enable or disable the IPMI event logging feature. Conguration options: [Enabled] [Disabled] Clear System Event Log [Disabled] Enabling this item forces the BIOS to clear the system event log on the next cold boot. Conguration options: [Disabled] [Enabled] Existing Event Log number This item shows the auto-detected quantity of existing/remaining event logs. Event Log Control The following sub-items allow you to control the event logs. SYS Firmware Progress [Disabled] Allows you to enable or disable the POST progress log feature. Conguration options: [Disabled] [Enabled] BIOS POST Errors [Enabled] Allows you to enable or disable the POST error log feature. Conguration options: [Disabled] [Enabled] BIOS POST W atchdog [Disabled] Allows you to enable or disable the BIOS POST watchdog feature. Conguration options: [Disabled] [Enabled] OS Boot W atchdog [Disabled] Allows you to enable or disable the OS boot watchdog feature. Conguration options: [Disabled] [Enabled] Timer for loading OS (min) [10] Allows you to set the timer value for the watchdog timer . Use the numeric keypad to enter your desired value, or use the < >/<-> key to increase/decrease the value. V alid input values range from [1] ~ [100]. Time out action [No action] Allows you to specify what action to take if the OS fails to boot. Conguration options: [No Action] [Reset] [Power Off] [Power Cycle] Date Format to show [MM DD YYYY] Allows you to choose the date format to be displayed. Conguration options: [MM DD YYYY] [DD MM YYYY] [YYYY DD MM]
ASUS ASMB3-IKVM 2-1 1 Scroll down to display more items. System Event Log Press <Enter> to open the System Event Log, which allows you to view log entries. Use the arrow keys to browse entry numbers. F1 Help ↑↓ Select Item -/ Change Values F9 Setup Defaults ESC: Exit →← Select Menu Enter Select Sub-menu F10 Save and Exit Item Specic Help Display the System Event Log. IPMI System Event Log System Event Log (list mode) DHCP [Enabled] IP Address [000.000.000.000] PhoenixBIOS Setup Utility Main Advanced Server Security Boot Exit F1 Help ↑↓ Select Item -/ Change Values F9 Setup Defaults ESC: Exit →← Select Menu Enter Select Sub-menu F10 Save and Exit System Event Log SEL Entry Number = 1 SEL Record ID = 0001 SEL Record Type = 02-System Event Record Timestamp = 04/17/2006 16:10:44 Generator Id = 20 00 SEL Message Rev = 04 Sensor Type = 01 - Temperature Sensor Number = 32 - CPU2temperature1 SEL Event Type = 01 - Threshold Event Description = Upper Non-critical Going High, Assertion SEL Event Data = 57 80 50 PhoenixBIOS Setup Utility Main Advanced Server Security Boot Exit Date Separator [/] Allows you to choose which character to use in date entries. Conguration options: [.] [/] T o congure your subnet mask and gateway address, refer to section 2.5.1 for more information on using KIRARARI utility .
2-12 Chapter 2: Installation System Event Log (list mode) Press <Enter> to open the System Event Log in list mode. F1 Help ↑↓ Select Item -/ Change Values F9 Setup Defaults ESC: Exit →← Select Menu Enter Select Sub-menu F10 Save and Exit System Event Log (list mode) Event ID Sensor Name Sensor Type Date/Time Stamp ------------------------------------------------------------------------------ 001 CPU2temperature1 Temp 04/17/2006 16:10:44 Upper Non-critical Going High, Assertion 002 CPU2temperature1 Temp 04/17/2006 16:10:44 Upper Critical Going High, Assertion 003 CPU2temperature2 Temp 04/17/2006 16:10:44 Upper Non-critical Going High, Assertion 004 CPU2temperature2 Temp 04/17/2006 16:10:44 Upper Critical Going High, Assertion 005 DIMM_01 AMB temp Temp 04/17/2006 16:10:44 Lower Non-critical Going Low, Assertion 006 DIMM_01 AMB temp Temp 04/17/2006 16:10:45 Upper Critical Going Low, Assertion PhoenixBIOS Setup Utility Main Advanced Server Security Boot Exit F1 Help ↑↓ Select Item -/ Change Values F9 Setup Defaults ESC: Exit →← Select Menu Enter Select Sub-menu F10 Save and Exit [0001 CPU2temperature1 Temp 04/17/2006 16:10:44 ] SEL Entry Number = 1 SEL Record ID = 0001 SEL Record Type = 02-System Event Record Timestamp = 04/17/2006 16:10:44 Generator Id = 20 00 SEL Message Rev = 04 Sensor Type = 01 - Temperature Sensor Number = 32 - CPU2temperature1 SEL Event Type = 01 - Threshold Event Description = Upper Non-critical Going High, Assertion SEL Event Data = 57 80 50 PhoenixBIOS Setup Utility Main Advanced Server Security Boot Exit Choose an event ID, then press <Enter> to view the details. DHCP Allows you to enable or disable to set the IP source setting as DHCP . IP Address Allows you to provide information to set the BMC IP address.
ASUS ASMB3-IKVM 2-13 Refer to the table on the next page for a description of the help menu options. 2.5 Running the KIRARARI utility Th e K IRA RAR I ut ili ty al lo ws you to u pd ate th e AS MB3 -IK VM rm wa re , c on gu re th e L AN set ti ng fo r t he r emo te ser ve r and ch an ge th e u ser n am e/p ass wor d in DOS en vir onm ent . Th is uti lit y i s a vai lab le f rom th e su ppo rt CD th at ca me wi th th e p ack ag e. T o run the KIRARARI utility: 1. Insert the support CD into the optical drive. 2. Restart the remote server , then press <Del> during POST to enter the BIOS setup. 3. Go to Boot menu and set the Boot Device Priority item to [CD-ROM]. 4. When nished, press <F10> to save your changes and exit the BIOS setup. 5. On reboot, the main menu appears. Select FreeDOS command prompt , and then press <Enter> . * The model name (for example RS100-E5) varies based on the motherboard model you purchase. ASUS Server RS100-E5/PI2 System FreeDOS command prompt ASMB3-iKVM Firmware Update 6. When the C:> prompt appears, type CD \ASMB3\IKVM\MODEL\RS100-E5\ PI2 , then press <Enter>.* 7. At the prompt, type kirarari.exe , then press <Enter> to display the KIRARARI Utility Help Menu. The screen appears as shown.
2-14 Chapter 2: Installation KIRARARI Help Menu options Options Description kirarari reset Reset the device for BMC card kirarari fw Show rmware information kirarari fw upgrade <<lename>> Upgrade BMC rmware kirarari ip Show IP setting kirarari ip set xxx.xxx.xxx.xxx Set IP to xxx.xxx.xxx.xxx kirarari gw Show gateway setting kirarari gw set xxx.xxx.xxx.xxx Set gateway to xxx.xxx.xxx.xxx kirarari netmask Show net-mask setting kirarari netmask set xxx.xxx.xxx.xxx Set net-mask to xxx.xxx.xxx.xxx kirarari mac Show MAC setting kirarari mac set xxx.xxx.xxx.xxx Set MAC to xxx.xxx.xxx.xxx kirarari ipsrc Show IP source setting kirarari ipsrc set <<static / bios / dhcp>> Set the IP source from static (no change)/ bios (assign by bios setting)/dhcp (get IP from DHCP server) kirarari admin Show administrator name kirarari admin name xxxxx Set login name of administrator to xxxxx kirarari admin passwd xxxxx Set login password of administrator to xxxxx 2.5.1 Updating the ASMB3-IKVM rmware Y ou may use KIRARARI utility to update the ASMB3-IKVM rmware. T o update the rmware: 1. Download the latest ASMB3-IKVM rmware from the ASUS website (www .asus.com), and then save the le. Save the le in a USB ash or in the hard disk drive of the remote server . 2. Follow steps 1-6 on previous page. 3. At the prompt, type kirarari fw upgrade rs100e51.bin , then press <Enter> to start updating the rmware.* 4. When the update process is complete, the following screen appears. C:\ASMB3\IKVM\MODEL\RS100-E5\PI2>kirarari fw upgrade rs100e51.bin Starting Firmware Upgrade Uploading Firmware File 0% ------------------- 50% ------------------ 100% ******************************************************** Upload complete. Flashing Firmware (takes about 1min) Successfully upgraded rmware. C:\ASMB3\IKVM\MODEL\RS100-E5\PI2>
ASUS ASMB3-IKVM 2-15 5. Restart the remote server , enter the BIOS setup, then boot from the hard disk drive. * The le name (for example rs100e51.bin) varies based on the motherboard model you purchase and the rmware version you download from website. 2.5.2 Conguring the LAN controller Before you can establish connection to the ASMB3-IKVM board, you must congure the LAN port for server management used by the remote server to connect to the local/central server . T o congure the LAN port of the remote server: 1. Follow steps 1-6 on page 2-13. 2. At the prompt, type kirarari ipsrc , then press <Enter> to see the current IP source setting. C:\ASMB3\IKVM\MODEL\RS100-E5\PI2>kirarari ipsrc IP source: Static Address C:\ASMB3\IKVM\MODEL\RS100-E5\PI2> Make sure that the assigned IP address for both remote and local/central servers are in the same subnet. Y ou can use the network settings utility in your OS to check. 4. T ype kirarari ip set xxx.xxx.xxx.xxx, then press <Enter> to assign any IP address to the remote server . The screen displays the request and response buffer . Write the remote server IP address in a piece of paper for reference. C:\ASMB3\IKVM\MODEL\RS100-E5\PI2>kirarari ip set 192.168.0.212 Successfully set IP address to 192.168.0.212 C:\ASMB3\IKVM\MODEL\RS100-E5\PI2> 5. Congure your subnet mask (a) and gateway address (b) if necessary . (a) T ype kirarari netmask set xxx.xxx.xxx.xxx (b) T ype kirarari gw set xxx.xxx.xxx.xxx 6. Press <Enter> to effect the conguration. 7. Restart the remote server , enter the BIOS setup, then boot from the hard disk drive. 8. Adjust the local/central server network settings, if necessary . 3. If the cu rrent IP s ource is se t to D HCP addres s, th en you don’t have to as sig n the IP addres s to t he rem ote s erver . If the c urrent IP sourc e is s et to Static add ress, then f ollow below instr uction s to c omple te the IP add ress a ssign men t.
2-16 Chapter 2: Installation 2.5.3 Conguring the user name and password Y ou may change your login name and password from the KIRARARI utility . T o change the login name and password: 1. Follow steps 1-6 on page 2-13. 2. At the prompt, type kirarari admin name xxxxx , then press <Enter> to change the login name. C:\ASMB3\IKVM\MODEL\RS100-E5\PI2>kirarari admin name super Successfully set administrator username to super C:\ASMB3\IKVM\MODEL\RS100-E5\PI2> 3. T ype kirarari admin passwd xxxxx, then press <Enter> to change the password. 4. Restart the remote server , enter the BIOS setup, then boot from the hard disk drive.
3 Chapter 3: Software support This chapter tells you how to use the web-based user interface that the server management board supports.
3-2 Chapter 3: Software support 3.1 Web-based user interface The web-based user interface allows you to easily monitor the remote server’s hardware information including temperatures, fan rotations, voltages, and power . This application also lets you instantly power on/off or reset the remote server . Y ou should install JRE on remote console rst before using web-based management. Y ou can nd JRE from the folder JA V A of the ASMB3-IKVM support CD. Y ou can also download JRE from http://java.sun.com/javase/ downloads . 3.1.1 Loging in the utility 1. Ensure that the LAN cable of the computer is connected to the IKVM LAN port of the remote server . 2. Open the web browser and type in the same IP address as the one in the remote server . 3. The below screen appears. Enter the default user name (super) and password (pass). Then click Login. A Change Password screen appears asking you to change the password when you log in the utility for the rst time. T ype in the default password (pass) in the Old password column, and then type in the new password in the New password and Conrm New Password columns.
ASUS ASMB3-IKVM 3-3 3.1.2 Home page The home page displays when you login in the utility sucessfully . 1 2 3 4 5 6 1. Home: Click this icon to return to the home page. 2. Console: Click this icon to open the remote server window . 3. Logout: Click this icon to log out the utility . 4. Remote server screen: Displays the remote server screen. Click this screen to open the remote server window . 5. Refresh: Click this icon to refresh the remote server screen. 6. Function keys: Click each function key to start using its specic functions.
3-4 Chapter 3: Software support 3.1.3 Remote Control Click Remote Control to open its submenu, and then click KVM Console to open remote server console screen. Remote server console screen Click to open/close the Drive Redirection window Click to open the Options menu Indicates the availability of keyboard and mouse Indicates the number of networks (users) that are connected via Console Redirection
ASUS ASMB3-IKVM 3-5 Drive Redirection The Drive Redirection function allows you to share your lcoal drives (oppy disk drives, CD-ROM and hard disk drives) with users in the remote system. Click Connect Drive , and then a Select a drive to redirect screen appears, allowing you to select the drives you want to share in the remote system. Y ou have to check the box before Enable Write support item if you want to write data into the shared drive. For enabling this function, the Force read-only connectors item in the Drive Redirection window of the web-based utility should be unchecked. See page 3-9 for details. Y ou may want to share an ISO image le with users in the remote system. Click Connect ISO , and then a Choose ISO image to redirect screen appears, allowing you to select the ISO image you wnat to share in the remote system.
3-6 Chapter 3: Software support Options menu * This option is available only when the RC settings (Exclusive Access) permission has been enabled. Refer to 3.1.6 User Management for details. 1. Mon itor O nly: Cli ck to toggle the M onito r O nly fu nction on o r o ff. If thi s fun ction is swi tched on, t he remote serve r con sol e s creen could be viewed only , no remote cons ole in teract ion is poss ible. 2. Exclusive Access: Click to toggle the Exclusive Access function on or of f. If this function is switched on, no other users could open the remote console at the same time until you disable this function or log off.* 3. Screenshot to clipboard: Click to capture a screenshot of the remote server console screen. 4. Re ada bil ity F il ter : Cl ick to to gg le th e R ea da bil ity Fi lt er fu nct io n on or of f. If t his fu nct ion is s wi tch ed on , mos t o f t he s cre en de ta ils wi ll be sh own ev en if t he sca li ng mo de is se t to hig he r per cen tag e. Th is fun cti on i s a vai la bl e o nly wi th a JV M 1 .4 o r h igh er . 5. Scaling: Cli ck to adj ust th e di apl ay rat io o f t he re mo te ser ver c on sol e s cre en . 6. Local Cursor: Cli ck to sel ect th e di apl ay typ e of mo use c ur sor fo r t he r emo te se rve r c ons ol e scr een . 7. Chat Window: Cli ck to o pen th e c ha t win dow t ha t a llo ws yo u hav e c onv er sat ion wi th the ot he r use rs. 8. Soft Keyboard: Cli ck to dis pla y t he s oft ke ybo ar d or sel ec t the in put l an gua ge an d c oun try m ap pin g o f th e s oft ke yb oa rd. 9. Local Keyboard: Cli ck to sel ect th e in put la ngu ag e for th e re mot e c ons ol e. 10. Hotkeys: Cli ck to sel ect th e h ot key to se nd a c omm and t o the re mo te se rve r . 1 2 3 4 5 6 7 8 9 10
ASUS ASMB3-IKVM 3-7 3.1.4 Virtual Media Click Virtual Media to open its submenu. Floppy Disk 1. Floppy Disk: Click this function key to upload the data stored in the local oppy disk image to the remote server . 2. Active Image - Drive 1: Displays the data that has been uploaded to Drive 1 of the remote server . 3. Active Image - Drive 2: Displays the data that has been uploaded to Drive 2 of the remote server . 4. Floppy Image Upload: Allows you to upload a binary image with a maximum size of 1.44 MB to the ASMB3-IKVM. This image will be emulated to the remote server as a USB oppy device. 5. Virtual Drive: Selects the drive in the remote server as a distination drive for you to upload your image data. 6. Floppy Image File: Click Browse to preview and select the les that you want to upload to the remote server . 7. Upload: Click to upload the le to the specied drive of the remote server. 1 2 3 4 5 6 7 Y ou may use the Drive Redirection funciton from the remote server console screen. Refer to page 3-5 for details.
3-8 Chapter 3: Software support CD-ROM Image 1. CD- ROM Im age: Cli ck this f unctio n key to sh are da ta sto red in your CD-RO M ima ge wit h othe r user s in the re mote s erver throu gh the Win dows S hare a pplica tion via USB. 2. Active Image - Drive 1: Displays the le name of the data in Drive 1 of the remote server . 3. Active Image - Drive 2: Displays the le name of the data in Drive 2 of the remote server . 4. Image on Windows Share: Allows you to decide how you want to share the data stored in your CD-ROM image with the users in the remote server .* 5. Virtual Drive: Selects the drive in the remote server that you want to share your data with. 6. Share host: Enter the IP address or the name of the system that you want to share data with via Windows Share. 7. Share name: Enter the name of the Windows Share you want to share data with in the remote server . 8. Path to image: Enter the location of source les that you want to share via Windows Share. 9. User/Password (Optional): Enter the user name and password of the Windows Share. Leave blank to use guest account. 10. Set: Click to apply your selections. 1 2 3 4 5 6 7 8 9 10
ASUS ASMB3-IKVM 3-9 • * Ensure that you’ve installed NWLink IPX/SPX/NetBIOS compatible T ransport Protocol item for the network of the user with the CD-ROM image. • The remote connect ISO function is for read only . Drive Redirection 1. Dri ve Red irecti on: Clic k this funct ion k ey to mak e loca l driv es ac cessib le for oth er use rs via conso le re dir ection . Th is fun ction al lows you to sh are yo ur loc al dr ives ( oppy disk d rives , C D-ROM and hard disk d rives) with us ers in the r emote sy ste m. 2. Active Image - Drive 1: Displays the le name of the data in Drive 1 of the remote server . 3. Active Image - Drive 2: Displays the le name of the data in Drive 2 of the remote server . 4. Drive Redirection: Use this window to congure Drive Redirection settings. 5. Disable Drive Redirection: Check this box to disable Drive Redirection function. When this function is disabled, local drives will not be accessible for other users in remote server . 6. Force read-only connectors: Check this box to allow the data stored in local drives to be read in the remote system, but could not be overwritten to ensure data integrity and system security . 7. Apply: Click to apply your settings. 8. Reset to defaults: Click to return to the default settings. 1 2 3 4 5 6 7 8
3-10 Chapter 3: Software support Options 1. Options: Click this function key to open the Virtual Media options. 2. Virtual Media Options: Check this box to disable the funciton of Virtual Media options to prevent data stored in a local drive from being accessed by the user in the remote server . 3. Apply: Click to apply the setting if you’ve checked the box. 4. Reset to defaults: Click to return to the default settings. 1 2 3 4
ASUS ASMB3-IKVM 3-1 1 3.1.5 System Health Click System Health to open its submenu. Chassis Control 1. Chassis Control: Click this function key to know the power information and power management for the remote server . 2. Chassis Information: Allows you to know the power information for the remote server . Click Refresh to update the information on this window . 3. Power Control: Click Power On to turn on the remote server; click Power Down to turn off the remote server; click Power Cycle to turn off the remote server and turn it on later; click Reset to reset the remote console. 6 1 2 3 Click Power Cycle to turn off the remote server , and allow the remote server to be powered on automatically after about 3 minutes.
3-12 Chapter 3: Software support Monitor Sensors 1. Monitor Sensors: Click this function key to display the health monitoring information for the remote server . 2. Monitoring Sensors: Allows you to see the related health monitoring information for the remote server . Click Refresh to update the information on this window . 1 2 System Event Log 1. System Event Log: Click this function key to display the system health event log information for the remote server . 1
ASUS ASMB3-IKVM 3-13 Alert Settings 1. Alert Settings: Click this function key to enter the alert settings submenu for the remote server . 1
3-14 Chapter 3: Software support 3.1.6 User Management Click User Management to open its submenu. Change Password 1. Change Password: Click this function key to enter the Change Password window . After entering all the necessary information, click Apply to apply the new settings. 1 Users & Groups 1. Users & Groups: Click this function key to enter the user management and group management submenus. 2. Users Management: Allows you to setup the related user information. 3. Group Management: Allows you to setup the group information for better user management. 1 2 3
ASUS ASMB3-IKVM 3-15 Permissions 1. Permissions: Click this function key to enter the user/group permissions submenu. 2. User / Group Permissions: Selects the user and group that you want to show the permission details. 3. Update: Click to update the permission information. 1 2 3 Y ou can only set the user permission by setting group only .
3-16 Chapter 3: Software support 3.1.7 KVM Settings Click KVM Settings to open its submenu. User Console Click User Console to open the setup window . From the window you could congure the detailed settings for the remote server console. Keyboard/Mouse Click Keyboard/Mouse to open the setup window . From the window you could congure the detailed settings for the keyboard and mouse. Set USB Mouse T ype to [Windows > = 2000, Mac OS X] if your operating system is Windows ® ; set USB Mouse T ype to [Other Operating Systems] if your operating system is Linux.
ASUS ASMB3-IKVM 3-17 3.1.8 Device Settings Click Device Settings to open its submenu. Scroll down to display more items. Network 1 2 3 4 1. Network: Click this function key to enter the network submenus. 2. Network Basic Settings: Allows you to congure basic settings for the network. 3. Network Miscellaneous Settings: Allows you to congure other settings for the network. 4. LAN Interface Settings: Allows you to congure the LAN interface speed and LAN interface duplex mode.
3-18 Chapter 3: Software support Dynamic DNS 1 2 1. Dynamic DNS: Click this function key to enter the dynamic DNS submenus and congure its related settings. 2. Enable Dynamic DNS: Check this box to enable the dynamic DNS service.
ASUS ASMB3-IKVM 3-19 Security Scroll down to display more items. 1 2 3 4 1. Security: Click this function key to enter the security submenus. 2. HTTP Encryption: Allows you to set to use the the HTTPS connection to access the web. 3. KVM Encryption: Allows you to set to use the encrypted connection. 4. IP Access Control: Allows you to congure the detailed IP access control settings. 5. Group based System Access Control: Allows you to limit several user access to the network by identifying their IP addresses. 6. User Blocking: Allows you to set the conditions when a user will be blocked. 7. Login limitations: Allows you to congure the login limitations. 5 6 7
3-20 Chapter 3: Software support Certicate 1 2 1. Certicate: Click this function key to enter the Certicate submenus and congure its related settings. 2. Certicate Signing Request (CSR): Allows you to dene the Certicate Signing Request (CSR) form. Click Create to apply the settings. Date/Time 1 2 1. Date/Time: Click this function key to enter the Date/Time submenus. 2. Date/Time Settings: Allows you to congure the internal realtime clock for the remote server .
ASUS ASMB3-IKVM 3-21 Authentication 1 2 1. Authentication: Click this function key to enter the Authentication submenus. 2. Authentication Settings: Allows you to congure the authentication settings. Click Apply to apply the settings. Event Log 1 2
3-22 Chapter 3: Software support 1. Event Log: Click this function key to enter the Event Log submenus. 2. Event Log T argets: Allows you to congure the event log targets. • List Logging Enabled: Check the box to enable the event log list. • NFS Logging Enabled: Check the box to enable the NFS log list. • SMTP Logging Enabled: Check the box to enable to send e-mails to the address you’ve specied in the Receiver Email Address column. • SNMP Logging Enabled: Check the box to enable to send a SNMP trap to a specied destination IP address. 3. Event Log Assignments: Allows you to select the events that will generate an event log. Scroll down to display more items. 3
ASUS ASMB3-IKVM 3-23 SNMP Settings 1 2 1. SNMP Settings: Click this function key to enter the SNMP submenus. 2. SNMP Settings: Allows you to congure the S imple Network Management Protocol (SNMP) settings.
3-24 Chapter 3: Software support 3.1.9 Maintenance Click Maintenance to open its submenu. Device Information 1 2 3 1. Device Information: Click this function key to enter the Device Information submenus. 2. Device Information: Displays the detailed information of the ASMB3-IKVM board. 3. Connected Users: Displays the user name, IP address and status of the users connected to the remote system. Event Log 1 2 1. Event Log: Click this function key to enter the Event Log submenus. 2. Event Log: Displays the event log list.
ASUS ASMB3-IKVM 3-25 Update Firmware 1 2 1. Update Firmware: Click this function key to enter the Firmware Update submenus. 2. Firmware Upload: T ype in the name of the rmware you want to update or click Browse to select the rmware le. Click Upload to start updating the rmware. It might take a few minutes to complete the procedure. Unit Reset 1 2 1. Unit Reset: Click this function key to enter the Unit Reset submenus. 2. Reset Keyboard/Mouse: Click to reset keyboard/mouse. 3. Reset Video Engine: Click to reset the video and its controller . 4. Reset Device: Click to reset the IPMI rmaware. 3 4
3-26 Chapter 3: Software support
A Appendix: Reference information The Appendix shows the location of the IKVM LAN port for server management and BMC socket on several motherboards. This section also presents common problems that you may encounter when installing or using the server management board.
A-2 Appendix: Reference information A.1 LAN port for server management The ASUS server motherboards that support the ASMB3-IKVM comes with an IKVM LAN port. Y ou must use the IKVM LAN port for server management to connect the remote server to the local/central host (direct LAN connection) or to the network hub or router . Refer to the illustrations below to identify the IKVM LAN port for server management on some server motherboards. P5BV -M/RS100-E5 motherboard Y ou can refer to motherboard manual for the location of IKVM LAN port. 1 8 5 6 4 2 7 3
ASUS ASMB3-IKVM A-3 A.2 BMC socket The ASUS server motherboards that support the ASMB3-IKVM comes with a Baseboard Management Controller (BMC) socket. Refer to the illustrations below to locate the BMC socket on different server motherboards. P5BV -M/RS100-E5 motherboard 24.5cm (9.6in) 24.5cm (9.6in) DDR2 DIMM_A1 (64 bit,240-pin module) DDR2 DIMM_A2 (64 bit,240-pin module) DDR2 DIMM_B1 (64 bit,240-pin module) DDR2 DIMM_B2 (64 bit,240-pin module) PCI3 PCIE1 PCIE2 PCI4 Super I/O FRNT_FAN1 CPU_FAN1 REAR_FAN1 CR2032 3V Lithium Cell CMOS Power AU X_P ANE L1 FLOPPY1 SB_PWR1 RECOVERY1 ® P5BV -M/RS100-E5 PS/2KBMS T : Mouse B: Keyboard LAN_USB12 LAN1 VGA1 COM1 LAN2 LGA775 CHAFAN_SET1 RAID_SEL1 HDLED1 TP M1 ATX12V1 EA TXPWR1 CPUFAN_SET1 BUZZ1 PRI_IDE1 USB34 SAT A3 SATA1 SATA2 SAT A4 CLRTC1 P ANE L1 ASMB3 COM2 8Mb BIOS BCM 5721 BCM 5721 Intel 3200 MCH Intel ICH7R ICH XGI Z9s Qimonda 0706 ICS 9LPRS918 BKL ISL 6312
A-4 Appendix: Reference information A.3 Troubleshooting Problem Solution The local/central server cannot connect to the ASMB3-IKVM board 1. Check if the LAN cable is connected to the IKVM LAN port. See section A.1 LAN port for server management for details. 2. Make sure that the IP address of both the remote and local/central servers are on the same subnet. (See chapter 2 for details.) T ry “ping <romete_server_bmc_ip>” on local/ central server and make sure romete server could reply the ping request. 3. Ch eck if the IP s ourc e i s s et to [ DHC P]. Wh en set to [DH CP] , y ou ’ll not be ab le to co ngu re the IP ad dre ss. The cursor on the remote server console screen (refer to the screenshot on section 3.1.3) shows duplicates or becomes abnormal 1. Check if the mouse setting is correct. Select different USB mouse type in drop-down menu for different operating sytems. See section 3.1.7 KVM Settings for details. 2. Click Options in the remote server console screen. From the pop-up menu, click Local Cursor, and then select T ransparent or default . 3. Click Synchronize mouse in the remote server console screen. (Only for Linux operating system) Cannot use Virtual Media to share the data stored in the CD-ROM image with the users in the remote server . Check if you’ve installed NWLink IPX/SPX/NetBIOS compatible T ransport Protocol item for the network. If no, follow below instruction to install the item. 1. Ri gh t- cl ic k th e Ne tw or k Co nn ec ti on s ic on o n th e Wi nd ow s ® t as kb ar , an d th en se le ct O pe n Ne tw or k Co nn ec tio ns . 2. Right-click Local Area Connection , and then select Properties. 3. Cl ic k In st al l bu tt on , th e Se le ct N et wo rk Co nn ec ti on T yp e sc re en a pp ea rs . 4. Selec t Prot ocol , and th en cli ck Add ... . 5. Select NWLink IPX/SPX/NetBIOS compatible T ransport Protocol , and then click OK to install. This troub leshoot ing gu ide pro vides answer s to some common proble ms that you may encoun ter whi le ins talling and/o r usin g ASUS ASMB3 -IKVM. T hese p robl ems requ ire si mple tr oubles hooting that you ca n pe rform by your self. Contact the T echn ical Suppo rt if you encoun ter pro blems not men tioned in thi s sect ion.