HP C5370A User Manual

© Copyright Hewlett-Packard Company 1998 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company . Publication number: C5370-90000 First edition: February 1998 Printed in U.S.A. Notice The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett- Packard Company . Hewlett-Packard assumes no responsibility for any errors that may appear in this document, nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The Hewlett- Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes. Note : Regulatory information can be found in Chapter 9 of this User ’ s Guide. It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first.  Governmental paper or documents: - Passports - Immigration papers - Selective service papers - Identification badges, cards, or insignias  Governmental stamps: - Postage stamps - Food stamps  Checks or drafts drawn or Governmental agencies  Paper currency , traveler ’ s checks, or money orders  Certificates of deposit  Copyrighted works
Safet y S y mbols Owner ’ s Information Please complete the following for future reference. HP Color Copier Model _________ Serial Number: Date of Purchase: Place of Purchase: Address: Phone Number: Service Contract Number: Date of Contract Expiration: If present, this symbol is placed on the copier where it is necessary for you to refer to the manual in order to understand a hazard. If present, this symbol is placed on the copier within the area where hazardous voltage is present. Only trained service persons should perform work in this area. If present, this symbol is placed on the copier within the area where electrostatic discharge (ESD) may occur . ESD can damage the copier ’ s electronic components. A void touching electronic components or circuit paths. Use proper grounding devices when circuits are open to outside areas. !

contents HP Color Copier User’s Guide iii Chapter 1 — Welcome! About Your Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Chapter 2 — Settin g Up Your New HP Color Copier Copier Location and Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Step 1 — Unpack Your HP Color Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Step 2 — Attach the Front Panel Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Step 3 — Unlock Your HP Color Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Step 4 — Load Paper Into Your HP Color Copier . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Step 5 — Insert the Color and Black Print Cartridges . . . . . . . . . . . . . . . . . . . . . . 2-6 Step 6 — Connect the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Step 7 — Set the Front Panel Language and Default Paper Size . . . . . . . . . . . . . . 2-9 Step 8 — Align Your Black and Color Print Cartridges . . . . . . . . . . . . . . . . . . . . 2-10 Step 9 — Test the Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Chapter 3 — Copyin g How to Make Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Controlling How Copies Will Look . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Number of Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Copy Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Reduce/Enlarge Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Paper Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Lighter/Darker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Color Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 TE (Text Enhancement) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 ELC (Enhance Light Colors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Changing Other Front Panel Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Front Panel Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Copy Paper Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Set Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Clear/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Using the Automatic Document Feeder (ADF) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Chapter 4 — All About Paper Paper Choices When Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Copy Paper in the Input Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Using the Right Paper Type Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Tips on Loading Paper in the Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Special Considerations When Using Transparency Film . . . . . . . . . . . . . . . . . . . . 4-4
iv Contents Automatic Document Feeder Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 How to Order Quality HP Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Chapter 5 — Troubleshootin g How to Clear a Paper Jam in the Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 How to Clear a Paper Jam in the Automatic Document Feeder . . . . . . . . . . . . . . . 5-2 How to Use the Self Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Front Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Blank page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Some colors faded, distorted, or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Placement on the page wrong or edges cut off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Auto Fit, Clone, or Poster not working properly . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Copies too vivid or bright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 No copies coming out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Copies taking too long . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Paper wrinkled and very wet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Copies faded or colors dull . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 Copy streaked, smeared, or with white horizontal lines . . . . . . . . . . . . . . . . . . . . 5-10 Black bar in margins on copy (Models 145 and 155 only) . . . . . . . . . . . . . . . . . . 5-10 Copies crooked on page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Miscellaneous problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Chapter 6 — HP Support Services On-Line Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 HP Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Calling in the U.S. and Canada During Warranty . . . . . . . . . . . . . . . . . . . . . . 6-2 Calling in the U.S. and Canada Post Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Chapter 7 — Maintainin g Your HP Color Copier Cleaning the Exterior Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Cleaning the Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Aligning Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Using the Self Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Cleaning Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3 Chapter 8 — Hewlett-Packard Limited Warranty Extent of Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Express Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Warranty Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Returning Your HP Color Copier for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
HP Color Copier User’s Guide v Prepare your HP Color Copier for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 Chapter 9 — Technical Information Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 Ordering Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
vi Contents
HP Color Copier User’s Guide 1-1 Welcome! 1 W elcome to your new Hewlett-Packard Color Copier! And welcome to this User ’ s Guide, which will help you set up and use your Color Copier . HP Color Copier 145 and 155 (with automatic document feeder) HP Color Copier 140 and 150
1-2 Welcome! About Your Copier W ith your HP Color Copier , you can produce high-quality color and black and white copies on letter- (8.5 x 11 in.) and A4- (210 x 297 mm, the European standard) sized paper . Y ou can print on a variety of paper types, including plain paper , premium inkjet paper , photo paper , transparency film, and iron-on transfers. Y ou can enlarge or reduce the size of the copies you make, from 25% to 400% of the image’ s original size, and use special sizing features to help you create business cards, brochures, name badges—even posters. And, if you purchased Model 145 or 155, you will be able to load up to 25 originals in the automatic document feeder . About This Guide This Guide explains how to unpack and set up your Color Copier . It also explains how to make copies and use each of the product’ s special features to full advantage. This Guide also provides troubleshooting information to help you resolve common copying problems and explains how to maintain your HP Color Copier . Conventions Used Throughout this Guide, we use special conventions to help you quickly identify information: boldface Bold typeface identifies a specific button name or command you need to enter . CAUTION The Caution label calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution label until you fully understand and have met the indicated conditions. NOTE The Note label precedes information you need to know before you continue reading or performing a procedure. “quotation marks” Information enclosed in quotation marks identifies the exact message that appears on the front panel display . TIP The T ip label precedes helpful hints and recommendations. WARNING The W arning label calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury . Do not proceed beyond a W arning label until you fully understand and have met the indicated conditions.
HP Color Copier User’s Guide 2-1 Settin g Up Your New HP Color Copier 2 This chapter presents recommendations for placement of your HP Color Copier and presents the nine simple steps for unpacking and setting up your copier . Be sure to perform the steps in the order listed. Copier Location and Environment  Use only within normal office temperature and humidity ranges. The recommended range is 59 o – 95 o F (15 o – 35 o C) and 20% – 80% humidity ranges.  A void direct sunlight or locations where a quick change in temperature might cause condensation inside the machine.  Make sure the location is well ventilated. Dust, gases, or fumes (such as ammonia or paint thinner) can damage the machine.  Choose a site that is level, flat, and stable. The copier will vibrate and needs to be on a sturdy surface.  Be sure a grounded outlet is nearby and easily accessible.
2-2 Settin g Up Your New HP Color Copier Step 1 — Unpack Your HP Color Copier 1 Remove the cardboard tray containing the accessory items. 2 Rest the box on its side and pull out your HP Color Copier . 3 Remove the packing material and the orange packing tape from the outside of the copier . TIP Save the packing materials in case you ever need to move or ship your HP Color Copier. 4 Remove the two yellow/orange plastic inserts from the print tray by pulling up and toward the center of the copier .
HP Color Copier User’s Guide 2-3 5 V erify that the following items are included with your HP Color Copier: a front-panel overlay (has text on it) b one black and one color print cartridge c User’s Guide d power cord (appropriate for your location) e Help card If any of the items are missing or damaged, contact the dealer from whom you purchased your HP Color Copier . Step 2 — Attach the Front Panel Overla y 1 Align the front panel overlay with the front panel buttons. 2 Push straight down firmly on both ends and the middle to snap the overlay into place. a b d e c
2-4 Settin g Up Your New HP Color Copier Step 3 — Unlock Your HP Color Copier The scanner lock is under the front panel. Unlock the scanner by twisting the green knob under the front panel toward the back of your HP Color Copier , until it stops. The knob only turns one way . NOTE Leave the scanner unlocked unless y ou need to move y our HP Color Copier. Lockin g the scanner protects it durin g movin g . Refer to “Prepare y our HP Color Copier for Shipment” on pa g e 8-5 for lockin g instructions.
HP Color Copier User’s Guide 2-5 Step 4 — Load Paper Into Your HP Color Copier 1 Remove the yellow/orange shipping inserts from the paper tray , if you have not already done so. 2 Slide the paper width and length adjusters to their outermost positions. 3 Insert a stack of up to 150 sheets of paper into the bottom (IN) tray , print side down, until it stops. NOTE The output tra y can hold a maximum of 50 sheets. If y ou makin g more than 50 copies, remove the excess copies from the output tra y . If y ou do not, the excess copies ma y either fall off the tra y or cause a paper jam. 4 Slide the paper width and length adjusters in until they stop at the edges of the paper . See “Paper Choices When Copying” on page 4-1 for tips on loading specific paper types.
2-6 Settin g Up Your New HP Color Copier Step 5 — Insert the Color and Black Print Cartrid g es 1 Lift the document cover , open the print cartridge access cover, and remove the yellow/orange shipping insert from the inside of the cartridge cradles. TIP Keep and store the shipping insert and other packing materials in case you ever need to move or ship your copier. NOTE If y our copier has an automatic document feeder, use the print cartrid g e access cover to prop open the document cover while y ou insert the print cartrid g es. 2 Lift up both print cartridge latches.
HP Color Copier User’s Guide 2-7 3 Remove the color print cartridge (the thicker one, part number C1823A) from its package and, being careful to touch only the black plastic, gently remove both the green pull tab and blue tape covering the nozzles. CAUTION Be careful not to touch the g old-colored contacts. 4 Push the color print cartridge firmly down into the cradle on the left, and close the cartridge latch. 5 Repeat steps 3 and 4 to install the black print cartridge (part number 51645A) into the cradle on the right. 6 Close the print cartridge access cover . NOTE Both print cartrid g es must be correctl y installed (with the g reen tab and blue tape removed) for y our HP Color Copier to work. tri-color print cartridge, part number C1823A black print cartridge, part number C51645A
2-8 Settin g Up Your New HP Color Copier Step 6 — Connect the Power Cord The HP Color Copier comes with a power cord for the country to which it is shipped. If the plug on your power cord does not look familiar , contact your dealer or local HP Sales and Support Office. See “HP Customer Support” on page 6-2 for more information. WARNING Power is present in the product even if the white button is off. To completel y shut off power, y ou must disconnect the power cord. To avoid electric shock, be sure to use the power cord with a properl y g rounded outlet. Choose an outlet that is eas y for ever y one to access, in case there is an emer g enc y and y ou need to shut off power to the HP Color Copier. 1 Plug the power cord into the back of your HP Color Copier , and plug the other end into a grounded outlet. 2 T urn on the HP Color Copier by pressing the white button in the lower right front corner .
HP Color Copier User’s Guide 2-9 Step 7 — Set the Front Panel Lan g ua g e and Default Paper Size The front panel initially displays English as the default language and assumes letter-sized paper (8.5 x 1 1 in.) as the default paper size. T o change the default language and associated paper size, perform the following steps. 1 While holding down the Select/Resume button, press the Color Intensity button. 2 Release both buttons. The current language is displayed. 3 Press the Plus ( ) and Minus ( – ) buttons to scroll through the list of available languages until the language you want is highlighted. The following languages are available: English, Español, Deutsch, Français, Italiano, Nederlands, Dansk, Norsk, Portugués, Svenska, and Suomi. 4 Press the Select/Resume button to select the highlighted language. After you select a language, you will be prompted to select letter (8.5 x 11 in.) or A4 (210 x 297 mm) as the default paper size. 5 Press the Plus ( ) or Minus ( – ) buttons to toggle between letter and A4. 6 Press the Select/Resume button to choose the highlighted paper size.
2-10 Settin g Up Your New HP Color Copier Step 8 — Ali g n Your Black and Color Print Cartrid g es Before you start using your HP Color Copier , you need to align the black and color print cartridges to ensure the best copy quality . When you turn on your HP Color Copier for the first time, you will see the message “Initializing,” followed by the message “Press Resume to Align Cartridges” on the front panel display . 1 Press the Select/Resume button. The copier prints a page with two sets of paired lines on it. A set of numbered, horizontal lines appears at the top of the page, and a set of vertical lines, each with a unique letter , appears at the bottom of the page. The mid-range number for horizontal alignment appears on the front panel display . 2 Look closely at the set of horizontal bars, and determine which set of black and color lines is aligned the best. 3 Select the number that represents the best horizontal alignment pattern on the front panel display , and press Select/Resume . If necessary , use the Plus ( ) and Minus ( – ) buttons on the front panel to change the number on the display . The mid-range number for vertical alignment appears on the front panel display .
HP Color Copier User’s Guide 2-1 1 4 Now look closely at the set of vertical bars, and determine which set lines up the best. 5 Select the letter that represents the best vertical alignment on the page, and press Select/Resume . If necessary , use the Plus ( ) and Minus ( – ) buttons on the front panel to change the letter on the display . 6 The HP Color Copier then prints another page to confirm that the print cartridges are correctly aligned. 7 Match the alignment in Sample 2 to the alignment in Sample 1. 8 If the lines are straight, continue with Step 9 of the setup procedure. If the lines are not straight, you will need to repeat the Align Cartridges procedure. T o do this, press the Menu button until the message “Align Cartridges” is displayed, press Select/Resume , and then repeat steps 2-4.
2-12 Settin g Up Your New HP Color Copier Step 9 — Test the Copier Use the copier ’ s built-in Self T est to verify that the copier is operating properly . The Self T est Page lists current front panel settings and, if you are using Model 145 or 155, tells whether the automatic document feeder is attached properly . 1 Make sure the Best, Normal, or Fast light is on and not blinking. 2 Press the Menu button until the message “Self T est Page” appears in the panel display . 3 Press the Select/Resume button. The test-page printout has a set of lines which should appear unbroken, and colored bars which should appear solid. The intensity of the colors will vary , depending on the type of paper you are using (that is, plain paper , HP Premium InkJet Paper , and so on). For more information, see “How to Clear a Paper Jam in the Automatic Document Feeder” on page 5-2. 4 T o verify proper functioning of your copier , make a copy of the Self T est Page. Congratulations! Y ou have finished setting up your HP Color Copier . Now you are ready to start using it.
HP Color Copier User’s Guide 3-1 Cop y in g 3 This chapter explains how to make copies and how to use the special copying features of the HP Color Copier . It also explains how to use other features on the copier front panel and special considerations of the automatic document feeder (Models 145 and 155 only). How to Make Copies 1 If it is not already on, turn on the HP Color Copier by pressing the white button on the lower right front corner of the product. NOTE The scanner li g ht remains on for approximatel y 12 hours after y ou turn on the HP Color Copier or make the first cop y of the da y . This keeps the bulb warm for optimal cop y in g performance. The li g ht uses ver y little power. After 12 hours, the Copier turns off the scanner bulb to save ener gy , and displa y s a “Power Save On” messa g e. When y ou are read y to start cop y in g a g ain, just press an y button on the front panel.
3-2 Copyin g 2 Manually (on the copy glass): Lift the document cover , place the original face down on the glass along the two green borders, and close the document cover . Put the long edge of your original along the longer green border . NOTE Be sure to place all ori g inals, includin g small photo g raphs, in the corner alon g the two g reen borders. Some features of the HP Color Copier look for items specificall y in that corner. Using the automatic document feeder (Model 145 or 155 only) : Load the original(s) with the printed-side facing back in the document feeder , with the top of the document to the right. Adjust the page guide to the length of the original(s). When the originals are in place, the phrase “Document Loaded” appears on the display . NOTE Refer to “Automatic Document Feeder Requirements” on pa g e 4-4 for information on the t y pes of paper y ou can use in the document feeder.
HP Color Copier User’s Guide 3-3 3 If you are making more than one copy , press the Plus ( ) button or the Number of Copies button followed by the Plus ( ) button until the appropriate number is displayed on the front panel. 4 Adjust the way your copy will look using the Copy Quality , Reduce/Enlarge, Lighter/Darker , and Color Intensity buttons. See “Controlling How Copies W ill Look” later in this chapter for details. 5 Start copying:  Press the Black button to make a black and white copy .  Press the Color button to make a color copy . Controllin g How Copies Will Look Y ou can change default copy settings to produce copies that look the way you want them to. NOTE There is a small mar g in around the ed g e of paper that the HP Color Copier cannot cop y onto. See “Cop y Mar g ins” on pa g e 9-1 for more information. This section explains how to use the following settings and options:  Number of copies  Copy quality  Reduce/enlarge features  Paper types  Lighter/darker  Color intensity  T ext enhancement (TE)  Enhance light colors (ELC)  Copy paper size  Set defaults NOTE The cop y settin g s are reset to their default settin g s two minutes after each cop y job is complete. TIP If you consistently use front panel settings other than the default, consider establishing those settings as your new “defaults.” See “Set Defaults” on page 3-9 for more information.
3-4 Copyin g Number of Copies Y ou can specify the number of copies to make in either of two ways:  When “1 copy” is displayed on the front panel, press the Plus ( ) button.  Press the Number of Copies button, then press the Plus ( ) button. Cop y Qualit y The Copy Quality button changes the speed and quality of the copies you make. Y ou can choose from the following three copy settings:  Best produces the highest copy quality for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. The Best setting copies more slowly than the Normal setting.  Normal delivers high-quality output and is the recommended setting for most of your copying. Normal is the default copy quality setting for most paper types, and is faster than Best.  Fast copies faster than the Normal setting, and the text is of comparable quality . Using Fast also cuts down on the frequency of replacing your print cartridges because it uses less ink. T o change the Copy Quality setting, press the Copy Quality button, the small button directly beneath the three quality settings (Best, Normal, Fast), until the light next to the copy quality setting you want to use is lit. Reduce/Enlar g e Options Using the HP Color Copier ’ s digital Reduce/Enlarge features, you can quickly and easily reduce or enlarge images to the exact size you want. NOTE Some Reduce/Enlar g e features let y ou specif y the exact percent reduction or enlar g ement y ou want to use. The Minus/Plus ( – ) si g ns next to the feature name let y ou know that this option is available. Press the Minus (–) or Plus ( ) button once to chan g e the percenta g e b y 1. Hold down the Minus (–) or Plus ( ) button to chan g e the percenta g e in increments o f 5.  Normal 100% makes a copy that is the same size as your original.  Entire 91% reduces your copy to ensure that all the edges are copied.
HP Color Copier User’s Guide 3-5  Auto Fit pre-scans the original to determine where its edges are. Auto Fit then reduces or enlarges the original to fit on the paper you are copying onto. When enlarging, Auto Fit increases the size of the copy to the largest size that will fit on the page without distorting the image, and centers the image on the page. NOTE Use Auto Fit or Entire 91% to sli g htl y reduce y our ori g inal and ensure that y ou cop y the entire pa g e. Entire 91% is a faster solution, because it uses a fixed percenta g e to make the cop y —no pre-scan is needed to calculate the size of the ori g inal. Auto Fit is an eas y solution—the Auto Fit feature calculates the reduction percenta g e for y ou.  Custom 100% (– ) lets you specify (using the plus or minus buttons) the exact reduction or enlargement percentage to use. Y ou can specify any percentage between 25% and 400%.  Poster 400% (– ) determines how to divide up the original image and enlarge each part to end up with an image that is up to 400% larger than your original. Y ou can specify a dif ferent percent total enlargement using the Minus ( – ) or Plus ( ) buttons. A poster may be created using up to 25 sheets of paper (5 sheets wide by 5 sheets long). For example, you can use Poster to create posters of your work to hang in your office or store. Use HP Premium Photo Paper for a glossy , near-photo-quality look. NOTE There is a minimum 1/4-inch overlap on all pa g es of the poster. This ensures that ke y elements on the pa g e do not g et cut off, and makes it eas y for y ou to paste the pa g es to g ether.  Clone 100% (– ) fits as many copies of the original as will fit on one sheet of the paper you are using. Y ou can specify a reduction or enlargement using the Minus ( – ) or Plus ( ) buttons. For example, you can use Clone to make extra copies of special photographs for family and friends. For glossy , near-photo-quality copies, use HP Premium Photo Paper .
3-6 Copyin g  Mirror 100% (– ) reverses the image of your original and makes a copy based on the percent reduction/enlargement you specify . Y ou can use Mirror to copy favorite photos or images onto HP Iron-On T-Shirt T ransfers. Then iron the image to make custom t-shirts, banners, and flags. Y ou can also use Mirror to copy presentation materials onto HP Premium T ransparency Film. Then, when you flip each film over to make your presentation, you can write on it and erase, without worrying about smearing the ink. NOTE When y ou select Iron-On as the paper t y pe, the HP Color Copier automaticall y selects Mirror as the Reduce/Enlar g e settin g . T o change Reduce/Enlarge settings: 1 Press the Reduce/Enlarge button repeatedly , until the setting you want is displayed. 2 If the feature you are using allows, press the Plus ( ) or Minus ( – ) button to change the reduce/enlarge percentage. 3 Press the Select/Resume button to select the new reduce/enlarge setting, or press the Clear/Stop button to cancel. Paper T y pes The Paper T ype you select affects how the HP Color Copier makes copies. It is important that you select the appropriate Paper T ype setting for the kind of paper you are copying onto. Review the table on page 4-2 for more information. T o change Paper T ype: 1 Press the Paper T ype button repeatedly to scroll through the list of available paper types. 2 When the paper type you are using is listed, press Select/Resume to choose it. Li g hter/Darker Use the Lighter/Darker button to adjust the lightness and darkness of the copies you make.
HP Color Copier User’s Guide 3-7 T o make copies Lighter or Darker: 1 Press the Lighter/Darker button. The range of lightness/darkness values appears on a scale on the display . 2 T o make your copy darker , press the Plus ( ) button. The dot moves to the right. T o make your copy lighter , press the Minus (–) button. The dot moves to the left. 3 Press Select/Resume to confirm your selection. Color Intensit y Use the Color Intensity feature to make the colors on your copy more vivid or more subtle. T o change Color Intensity: 1 Press the Color Intensity button. The range of color intensity values appears on a scale on the display . 2 T o produce copies with more intense or vivid colors, press the Plus ( ) button. The dot moves to the right on the scale. T o produce copies with paler , more subtle colors, press the Minus ( – ) button. The dot moves to the left on the scale. 3 Press Select/Resume to choose the new color intensity setting. TE (Text Enhancement) TE sharpens the edges of black text. It is turned on by default and should, in most situations, be left on. However , turn TE off if:  Large, black typefaces look splotchy (not smooth).  Horizontal grainy or white bands in light- to medium-gray areas.  Thin, colored objects or lines contain black sections. NOTE TE is automaticall y turned off when Photo Paper is selected.
3-8 Copyin g T o turn TE On/Off: 1 Press the Menu button until “TE” appears on the front panel display . 2 Press the Plus ( ) and Minus ( – ) buttons to switch between  (off) and z (on). 3 Press Select/Resume to confirm your selection. ELC (Enhance Li g ht Colors) Use the Enhance Light Colors (ELC) setting to enhance light-color backgrounds in documents, such as maps, photos, and invoices, so the background is included on the copy . The ELC feature improves the appearance of very pale colors. T urn on ELC if pale colors are copying as white. T o change the ELC setting: 1 Press the Menu button repeatedly until ELC appears on the front panel display . 2 Press the Plus ( ) and Minus ( – ) buttons to switch between  (off) and z (on). 3 Press the Select/Resume button to confirm the change. Chan g in g Other Front Panel Settin g s This section explains how to use the following settings and options:  Front panel language  Copy paper size  Set defaults  Factory defaults  Clear/Stop Front Panel Lan g ua g e Y ou established the Front Panel Language when you first set up your HP Color Copier . T o switch to a different language, follow these steps. 1 While holding down the Select/Resume button, press the Color Intensity button, then release both buttons. The current setting for default language is displayed.
HP Color Copier User’s Guide 3-9 2 Press the Plus ( ) or Minus ( – ) button to scroll through the available languages until the language you need appears. The following languages are available: English, Español, Deutsch, Français, Italiano, Nederlands, Dansk, Norsk, Portugués, Svenska, and Suomi. 3 Press Select/Resume to choose the displayed language. Cop y Paper Size W ith your HP Color Copier , you can copy on either Letter- (8.5 x 11 inches) or A4- (210 x 297 mm) sized paper . T o change Copy Paper Size: 1 Press the Menu button repeatedly until you see “Copy Paper Size” on the front panel display . 2 Press Select/Resume to view the current default paper size. 3 Press the Plus ( ) or Minus ( – ) button to toggle between the two paper sizes. 4 Press Select/Resume when you see the paper size you want. Set Defaults If you consistently use settings on the front panel other than the default, you can establish those setting as your new default. NOTE The default settin g is alwa y s indicated b y a solid dot. Y ou can change default settings for all your front panel options. T o establish new defaults, first set all options the way you want them to be. Then use the Set Defaults feature to save all the settings. Here is an example using Auto Fit. 1 Press the Reduce/Enlarge button repeatedly until “Auto Fit” is displayed. 2 Press Select/Resume . (This step changes your regular Reduce/Enlarge setting from Normal 100% to Auto Fit.)
3-10 Copyin g 3 Press the Menu button until “Set Defaults” appears on the front panel display . 4 Press the Select/Resume button. The message “Current settings saved as defaults” is displayed. (This step saves the new setting—Auto Fit—as your default.) Factor y Defaults Y ou can return all the control panel settings to their factory defaults at one time. T o return to Factory Defaults: 1 Press the Menu button repeatedly until you see “Factory Defaults” on the front panel display . 2 Press Select/Resume . The message “Returned to factory defaults” appears on the front panel display . Clear/Stop Use the Clear/Stop button to cancel copy settings you have specified or to stop copying.  When you press the Clear/Stop button to cancel copy settings, they are reset to default settings.  When you press the Clear/Stop button to stop copying, the phrase “Copy Cancelled” appears on the front panel display . After a few seconds, the copier cancels the job.
HP Color Copier User’s Guide 3-1 1 Usin g the Automatic Document Feeder (ADF) W ith the automatic document feeder (Models 145 and 155 only), you can feed up to 25 originals at a time. Y ou can use etter-sized or A4-sized originals in the feeder . Here are some other tips:  Always feed your originals with the printed-side facing back in the document feeder , and the top of the document to the right.  Do not mix paper types or sizes in the ADF .  Load only originals printed on 16-24 lb. paper in the document feeder . Originals on lighter or heavier paper will not feed correctly and may jam in the copier .  T o prevent paper jams, use the ADF with plain paper or HP Premium Inkjet paper only .  Do not use photo paper , transparency film, photos, labels, or envelopes in the document feeder .  When you make more than one copy using the document feeder , you will need to collate the sets manually .  For instructions on how to clear an automatic document feeder paper jam, see page 5-2.
3-12 Copyin g
HP Color Copier User’s Guide 4-1 All About Paper 4 This chapter explains the paper types you can use when copying. It also presents some tips on loading paper and transparency film, and sets forth paper requirements for originals used in the automatic document feeder . For a current list of HP copier papers, visit our website: http://www .hp.com/go/copiers/paper Paper Choices When Cop y in g The HP Color Copier is designed to copy onto a variety of paper types and weights. Be sure that all paper is free of rips, dust, wrinkles, and curled or bent edges. For best results, use HP papers.  HP Premium InkJet papers ensure the maximum color brilliance.  HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color printing, with no show-through. It is ideal for newsletters, reports, proposals, and flyers.  HP Premium T ransparency Film is designed to make your color presentations vivid and even more impressive. This film is easy to use and easy to handle and dries quickly without smudging.  HP Premium Heavyweight Inkjet paper is matte-coated on both sides for double-sided copying. It is the perfect choice for near- photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.
4-2 All About Paper  HP Photo Paper is a high-quality , glossy-finish, photo-based inkjet paper . It looks and feels like a photograph and can be mounted under glass or in an album. HP Photo paper dries rapidly and resists fingerprints and smudges.  HP Iron-On T-Shirt T ransfers can be used to transfer your designs or photos onto t-shirts, sweatshirts, and fabric crafts. Use the ordering information on page 9-4 for paper sizes, types, and part numbers. NOTE See pa g e 4-4 for automatic document feeder paper requirements. Cop y Paper in the Input Tra y Recommended Use Not Recommended 16– to 36–lb (60– to 135–g/m 2 ) copier paper or letterhead Paper heavier than 36 lb (90 g/m 2 ) or lighter than 16 lb (60 g/m 2 ) HP Premium InkJet Paper Paper with cutouts or perforations HP Premium Photo Paper Photo paper other than HP Premium Photo HP Bright White Inkjet Paper Envelopes HP Premium T ransparency Film T ransparency film other than HP Premium Letter- or A4- size paper Any size paper other than letter or A4 HP Premium Heavyweight Inkjet paper Heavyweight paper other than HP Premium HP Iron-On T-Shirt T ransfers Multiple-part forms or label stock
HP Color Copier User’s Guide 4-3 Usin g the Ri g ht Paper T y pe Option The Paper T ype option you select determines how the HP Color Copier prints on the paper you are using. Each time you load a different type of paper in the paper tray or document feeder , be sure to set the corresponding Paper T ype option on the front panel. Tips on Loadin g Paper in the Paper Tra y  All paper: Load the print-side down with the letterhead (or top of page) going into the tray first. Be sure paper is loaded fully forward in the lower tray .  HP Premium InkJet Paper: Locate the gray arrow on the nonprinting side of the paper and insert the paper with the arrow side up.  HP Premium Photo Paper: Load the shiny side facing down. Always load at least 5-10 sheets in the paper tray . Y ou can place the photo paper sheets on top of plain paper in the paper tray .  HP Premium T ransparency Film: Insert the film so that the white transparency strip, with arrows and the HP logo, is on top and going into the tray first.  HP Iron-On T-Shirt T ransfers: For best results, manually feed one sheet at a time, with the unprinted side facing down. Flatten the transfer sheet completely before using; do not load curled sheets . T o prevent curling, keep transfer sheets sealed until just before printing. For this Kind of Paper Select this Paper T y pe Copier paper or letterhead Plain Paper HP Bright White Inkjet Paper Plain Paper HP Premium T ransparency Film T ransparency HP Deluxe Photo Paper Photo Paper HP Premium Photo Paper Photo Paper HP Premium InkJet Paper Premium InkJet HP Premium Heavyweight InkJet Paper Premium Inkjet HP Iron-On T-Shirt T ransfers Iron-On
4-4 All About Paper Special Considerations When Usin g Transparenc y Film  Load a maximum of 80 transparency sheets at a time.  Be sure to specify “T ransparency” as the Paper T ype setting.  Ink dries slower on film. Be sure to allow enough time for the ink to dry before using the transparency .  If you are copying from a transparency (that is, your original is printed on transparency film), place a blank piece of paper over the transparency on the copier glass. NOTE We recommendin g usin g onl y HP Premium Transparenc y Film when cop y in g on transparencies. Other transparenc y film can jam in the copier. Automatic Document Feeder Requirements  Load a maximum of 25 originals in the automatic document feeder at a time.  Use only originals printed on plain paper (white and colored), letterhead, and HP Premium Inkjet Paper in the 16 – 24 lb (60 – 90 g/m 2 ) range in the automatic document feeder .  Always insert originals with the printed-side facing back in the feeder and the top of the paper to the right.  Do not start copying until the “Document loaded” message appears on the front panel display and you see the Copy Quality lights flash. NOTE Do not load photos, paper sizes other than letter or A4, photo paper, transparenc y film, labels, or envelopes in the automatic document feeder. Doin g so ma y cause a paper jam. How to Order Qualit y HP Papers Y ou can order your copier supplies from any local, authorized HP dealer . See page 9-4 for more information.
HP Color Copier User’s Guide 5-1 Troubleshootin g 5 This chapter presents procedures for resolving paper jams in the paper tray and automatic document feeder (Models 145 and 155 only). It also includes lists common copying problems and their solutions. How to Clear a Paper Jam in the Paper Tra y The message “Paper Jam” appears on the display when paper cannot feed from the paper tray properly . T o resolve this problem: 1 Press and hold down the Select/Resume button. When you do this, the paper rollers in the HP Color Copier move forward to help eject the jammed paper . 2 If this does not work, press and hold down Select/Resume again. The paper rollers move in reverse. 3 If the paper is still jammed, repeat steps 1 and 2 to move the paper rollers forward and backward. 4 Gently remove the paper .
5-2 Troubleshootin g 5 If all else fails, remove the paper tray by pinching together the two levers under the paper tray . Pull the tray toward you, and gently remove the jammed paper . Then slide the paper tray back into the copier . 6 T urn the copier off, then on again to continue copying. If paper has jammed in the copier , but no message is displayed, press and hold down the Select/Resume button, then the Paper T ype button. Then follow the directions above. How to Clear a Paper Jam in the Automatic Document Feeder 1 Rotate the automatic document feeder back to expose the paper jam. 2 Gently remove the paper . 3 Rotate the automatic document feeder back. 4 Press Select/Resume to continue. How to Use the Self Test Pa g e The Self T est Page lets you know whether the copier is operating properly . It lists current, default front panel settings and, if you are using Model 145 or 155, tells whether the automatic document feeder is attached properly . Y ou can also use it to check print alignment. T o print a Self T est Page: 1 Press the Menu button until the message “Self T est Page” appears in the panel display . 2 Press the Select/Resume button. The test-page printout has a set of lines which should appear unbroken, and colored bars which should appear solid. The intensity of the colors will vary , depending on the type of paper you are using (that is, plain paper , HP Premium InkJet Paper , and so on).
HP Color Copier User’s Guide 5-3 3 Check to make sure the margins are aligned and not skewed. a Fold the Self Test Page in half carefully so that the “A” and the “C” along the left margin line up. b Line up the equal signs (=). c Verify that the vertical line next to the “A” appears between the two vertical lines next to the “C” (does not have to be centered). 4 If the alignment is satisfactory , the copier mechanism is working properly . If the alignment is not satisfactory , see Troubleshooting information on page 5-1 1. 5 If the T roubleshooting help does not resolve the problem, contact HP Customer Support. See “HP Customer Support” on page 6-2.
5-4 Troubleshootin g Front Panel Messa g es Messa g e What You Should Do Power Save On The front panel displays this message when the OfficeJet Pro has not been used for 12 hours or more. Press any button on the front panel or load originals in the automatic document feeder . Door Open. Close cartridge door . Close the print cartridge door . Paper Jam. Press and hold Resume to eject paper . T o clear the paper jam, press and hold the Select/Resume button. The paper should eject. If this does not work, refer to the procedures on page 5-1. If only one or two sheets of paper are in the paper tray , the copier might not pick up the paper properly , causing a jam in the copier . Remove the papers that are jammed, and add more paper to the paper tray . ADF Paper Jam. Refer to “How to Clear a Paper Jam in the Automatic Document Feeder” on page 5-2. Busy . Can’t start another copy job. Y ou will see this message when you try to start a new copy job before the first job is complete, or you try to change front panel settings while a copy job is in progress. W ait until the first copy job is complete before trying to start another . Out of Paper . Replace paper then press Resume. If the paper tray is empty , load paper in the paper tray , and press Select/Resume. If the paper is not inserted correctly , adjust the paper, then press Select/Resume. Remove original from the document glass. Remove the original from the copier glass, then press the Select/Resume on the front panel to continue. Remove and check (black or color) cartridge One of the print cartridges is either incorrectly installed, the wrong type, or defective. Remove the print cartridge (black or tri-color), and then replace it in the carriage stall. Make sure to remove the tape from the print cartridge, and close the latch securely . No Cartridge. Insert (black or color) cartridge. A print cartridge is missing. Insert the missing cartridge. Remove and check black cartridge. V erify Part Number: 51645A The wrong black cartridge is installed. Remove it, and replace it with the correct cartridge, part number 51645A.
HP Color Copier User’s Guide 5-5 . Remove and check color cartrid g e. V erif y Part Number: C1823A The wron g tri-color cartrid g e is installed. Remove it, and re p lace it with the correct cartrid g e, p art number C1823A. Unlock scanner . The scanner is locked. T urn off the HP Color Co p ier . The scanner lock is located beneath the front p anel on the ri g ht side. Unlock the scanner b y twistin g the g reen knob under the front p anel toward the back of y our HP Color Co p ier , until it sto p s. (The lever onl y turns one wa y .) Cartrid g e carria g e blocked. Unblock the carria g e, and turn p ower off then on a g ain. Scanner bulb failin g . The scanner bulb is becomin g too dim to work p ro p erl y . T urn p ower off, then on a g ain. If the messa g e continues and the li g ht flickers or does not come on, y our HP Color Co p ier needs to be serviced. See p a g e 8-4 for more information. T urn Power off then on a g ain. A s y stem error has occurred that y ou cannot resolve y ourself. T urn p ower off, then on a g ain. If this messa g e a pp ears re p eatedl y , or remains on the dis p la y , call HP Customer Su pp ort for hel p (see p a g e 6-2). Additional cleanin g will be ineffective. Re p lace cartrid g e. Re p lace the p rint cartrid g e. Blank pa g e Possible Causes Solutions The ori g inal was p laced p rint-side u p on the g lass or p rinted side facin g forward in the document feeder . T urn the ori g inal over . Be sure the p a g e y ou are co py in g is p laced p rint-side down on the g lass and a g ainst the g reen borders. If y ou are usin g an automatic document feeder , be sure to p lace the ori g inal with the p rinted side facin g back in the document feeder . Protective ta p e is still on the p rint cartrid g e. Each new p rint cartrid g e is p acka g ed with p rotective p lastic ta p e coverin g the ink nozzles. Remove the p rint cartrid g e from its cradle and, bein g careful to touch onl y the black p lastic, g entl y remove an y ta p e coverin g the nozzles. Then insert the p rint cartrid g e back in its cradle. Front Panel Messa g es (Continued) Messa g e What You Should Do
5-6 Troubleshootin g The print cartridges need to be replaced. The HP Color Copier black or color cartridge may need to be replaced. The best way to check this is to print a Self T est Page. (See the procedure on page 2-12.) If any of the colored bars are missing (blue, magenta, or yellow), the color print cartridge must be replaced. Y ou are making a large Custom % enlargement, and have not positioned the original along the green borders. Place all originals on the glass along the green borders. The automatic document feeder plug is loose or unattached. Check the plug to make sure it is secure. No original is on the glass or in the automatic document feeder . Place all originals on the glass along the green borders. Some colors faded, distorted, or missin g Possible Causes Solutions The print cartridges may need to be replaced. The HP Color Copier color cartridge may need to be replaced. The best way to check this is to print a Self T est Page. (See the procedure on page 2-12.) If any of the colored bars are missing (blue, magenta, or yellow), the color print cartridge must be replaced. One of the color ink chambers is running out of ink, the nozzles in the print cartridge may be clogged, the print cartridges may need to be replaced, or you may have a defective print cartridge. Print a Self T est Page. (See the procedure on page 2-12.) If any of the colored bars are missing (blue, magenta, or yellow), the color print cartridge must be replaced. If the page shows streaking or white lines through any of the colored bars, the cartridges need to be cleaned (see the procedure on page 7-3). If copy quality still seems poor after you clean the cartridges, replace them. (Be sure to remove the protective tape before using the new cartridge.) Placement on the pa g e wron g or ed g es cut off Possible Causes Solutions Edges get cut off of the copy . Use either the Entire 91% or Auto Fit reduce/enlarge feature. See page 3-4 for more information. Blank pa g e (Continued) Possible Causes Solutions
HP Color Copier User’s Guide 5-7 The Paper Size setting on the front panel is set to A4, and letter-size paper is loaded, or the Paper Size setting is set to letter , and A4-size paper is loaded. Check to make sure that Paper Size is set correctly . See “Copy Paper Size” on page 3-9. Auto Fit, Clone, or Poster not workin g properl y Possible Causes Solutions Auto Fit does not enlarge to full size. The Clone feature does not make enough duplicate copies. Poster makes extra, blank pages.  Make sure to place the original in the corner along the two green borders.  Make sure that the scanner glass, lid, and/or automatic document feeder lid are all clean and free from smudges and dust. If there is dirt or a hair on the glass or lid, the copier may misread the size of the image when scanning. See “Cleaning the Glass” on page 7-1. Copies too vivid or bri g ht Possible Causes Solutions Color intensity is set too high. Lower the color intensity . Press the Color Intensity button. Press the Minus (–) button to reduce the color intensity and make your copy paler . The round dot moves to the left on the scale. No copies comin g out Possible Causes Solutions The copier may be out of paper , or the paper may not be loaded properly . Load paper in the HP Color Copier using the procedure on page 4-3. The scanner may be locked. A locking mechanism holds and protects the scanner optics during shipment. Y ou must unlock the scanner before you can use the HP Color Copier . See “Step 3 — Unlock Y our HP Color Copier” on page 2-4 for instructions. Note: If the scanner is locked, you may hear a loud, grinding, clicking noise when you try to make a copy . Placement on the pa g e wron g or ed g es cut off (Continued) Possible Causes Solutions
5-8 Troubleshootin g The HP Color Copier may not be turned on. T urn the HP Color Copier on by pressing the Power button on the front of the product in the bottom right corner . The current Copy Quality setting will light up, and a message will appear on the front panel. The paper has jammed in the copier . Clear the paper jam using the procedure on page 5-1. Copies takin g too lon g Possible Causes Solutions Y ou are using the Best copy quality setting. The Best setting produces the highest quality copies, but it is the slowest setting. Change the Copy Quality setting to either Normal or Fast. T o learn more about copy quality settings, see page 3-4. Y ou are using the Transparency or Photo Paper T ype setting. When you copy onto transparency film and photo paper and use the T ransparency or Photo Paper T ype setting, the copying process slows down, for second and subsequent copies, to allow the ink to dry . Y ou pressed the Color start button for a black and white document. Press Clear/Stop to cancel the first copy job. Then press the Black start button. The copier is not warmed up. The scanner bulb shuts off if it remains idle for 12 hours. It must warm up the first time it is used. The copier glass is dirty . Dirty copier glass (fingerprints, smudges, etc.) slows down the copying process. Clean the glass using the procedure on page 7-1. Y ou are printing on plain paper , but have selected another Paper T ype on the front panel. Change the Paper T ype setting on the front panel to Plain Paper . Paper wrinkled and ver y wet Possible Causes Solutions The Paper T ype front panel setting is set to Photo Paper , and you are using Plain Paper . Change the Paper T ype setting to Plain Paper . No copies comin g out (Continued) Possible Causes Solutions
HP Color Copier User’s Guide 5-9 Y ou are copying a page with very dark colors. Press the Lighter/Darker button. Press the Minus (–) button to lighten your copy . The round dot moves to the left on the scale. Y ou can also press the Color Intensity button to decrease the intensity of the colors. Press the Minus (–) button to reduce the color intensity and make your copy paler . The round dot moves to the left on the scale. Copies faded or colors dull Possible Causes Solutions The Paper T ype setting does not match the paper loaded in the paper tray . Make sure the Paper T ype setting selected on the front panel display is the same as the type of paper actually loaded in your HP Color Copier . The Lighter/Darker setting is too low . Press the Lighter/Darker button. Press the Plus ( ) button to darken your copy . The round dot moves to the right on the scale. The Color Intensity setting is too low . Press the Color Intensity button. Press the Plus ( ) button to intensify the color and make your copy more vivid. The round dot moves to the right on the scale. Light colors print as white. T urn on ELC (Enhance Light Colors) on the front panel display by pressing the Menu button repeatedly until “ELC” appears. Press the Plus ( ) button to turn on ELC. The round dot becomes a solid round dot. Press the Select/Resume button, then press the Color button to make a copy . The scanner bulb is too dim. If there is a “Scanner bulb failing” message on the front panel display , turn the copier off, then back on again. If the bulb flickers or does not light up, the lamp needs to be replaced. Contact HP Customer Service. See “HP Customer Support” on page 6-2 for more information. Paper wrinkled and ver y wet (Continued) Possible Causes Solutions
5-10 Troubleshootin g Cop y streaked, smeared, or with white horizontal lines Possible Causes Solutions The Paper T ype setting does not match the paper loaded in the paper tray . If you are using special papers, such as photo, premium inkjet, iron-on, or transparencies, you need to make sure the Paper T ype setting you selected matches the type of paper you have in the bottom tray . Press the Paper T ype button until the paper type on the display matches the type of paper you have loaded in the bottom tray . Then press Select/Resume. Y ou are copying on the wrong side of the paper . Be sure to put the paper print-side down. Photo paper should be placed glossy-side down. Gray arrows on premium papers should be facing up. Blue arrows on transparencies should be facing up. The nozzles in the print cartridge may be clogged. Print a Self T est Page using the procedure on page 2-12. If any of the colored bars are missing (blue, magenta, yellow , or black), the color print cartridge must be replaced. If the page shows streaking or white lines through any of the colored bars, the cartridges need to be cleaned (see the procedure on page 7-3). If copy quality still seems poor after you clean the cartridges, replace them. Black bar in mar g ins on cop y (Models 145 and 155 onl y ) Possible Causes Solutions Y ou are copying from a transparency (that is, your original is printed on transparency film), and a black bar is showing up on the copy . Place a blank piece of white paper over the transparency on the copier glass. This will prevent an image of the document feeder rollers from being included on your copy . Y ou are using the Normal, Auto Fit, Clone, or Poster reduce/enlarge option, and a black bar is showing up on the copy . The copier ’ s sizing sensor (on the top of the document feeder lid) is misreading the size of your original. Clean the glass, especially the right back corner , using the procedure on page 7-1. Y ou are copying a Letter-size original onto A4-size paper , and your copy will include an image of the document feeder roll-off at the bottom of the page. If you selected “Normal 100%” change the Copy Paper Size setting to Letter for this copy only . Change the copy Paper Size back when finished. If you selected a Custom zoom percentage less than 100%, place the original on the glass and place white sheets of paper on top of the original to cover the entire glass.
HP Color Copier User’s Guide 5-1 1 . Y ou are co py in g an ori g inal that is g reater than 8” wide, and the solution above did not solve the p roblem. Place the ori g inal on the g lass and p lace white sheets of p a p er on toe of the ori g inal to cover the entire g lass. Copies crooked on pa g e Possible Causes Solutions The ori g inal is crooked on the g lass. Re p osition the ori g inal a g ainst the g reen borders. The ori g inal is p laced incorrectl y in the automatic document feeder . Be sure to p lace ori g inals in the document feeder with the p rinted side facin g back and the to p of the document all the wa y to the ri g ht. The width and len g th ad j usters on the bottom tra y are not flush a g ainst the p a p er . Move the width and len g th ad j usters u p a g ainst the stack of p a p er . Different sizes of p a p er are loaded in the tra y . Load onl y one size of p a p er at a time. Onl y A (Letter) and A4 size p a p er can be used. The document feeder p a p er ad j uster is not flush a g ainst the bottom of y our ori g inals. Move the document feeder p a p er ad j uster until it is flush a g ainst the bottom of y our ori g inals. Miscellaneous problems S y mptoms Solutions Back of news p a p er p rint shows throu g h.  Press the Li g hter/Darker button. Press the Minus (–) button to li g hten y our co py . The round dot moves to the left on the scale.  Place a dark p iece of p a p er on to p of the news p a p er . Lar g e, black t yp efaces have a s p lotch y (not smooth) a pp earance; or thin, color ob j ects or lines have black sections. T urn off TE (T ext Enhancement). Press the Menu button until “TE” a pp ears on the dis p la y . Press the Plus ( ) or Minus (–) button to turn TE off (noted b y a round dot), and then p ress the Select/Resume button. Ad j ust the Li g hter/Darker settin g : li g hten the co py b y at least 3 notches. Black bar in mar g ins on cop y (Models 145 and 155 onl y ) Possible Causes Solutions
5-12 Troubleshootin g White lines on copies appear between adjacent black and color areas, or black and color overlap. The print cartridges may need to be aligned:  Press the Menu button until “Align Print Cartridges” appears on the display .  Press the Select/Resume button; instructions are printed. Follow the instructions that are printed. Unwanted dots appear in the background. This often occurs if you are copying from a gray or pastel original. Do one of the following:  Press the Lighter/Darker button. Press the Minus (–) button to lighten your copy . The round dot moves to the left on the scale.  Y ou can also press the Color Intensity button. Press the Minus (–) button to make your copy paler . The round dot moves to the left on the scale. Y ou are using A4-size paper , and the last few lines on the original do not appear on the copy . The Paper Size settings may not be correct. Press the Menu button until “Copy Paper Size” appears on the display . If “Letter” is listed as the current setting, press the Plus ( ) or Minus (–) buttons until the A4 paper size appears, and then press the Select/Resume button. Y ou are using letter-size paper , and the right side of the original is not being copied. The Paper Size setting may not be correct. Press the Menu button until “Copy Paper Size” appears on the display . If “A4” is listed as the current setting, press the Plus ( ) or Minus (–) buttons until A (Letter) appears, then press the Select/Resume button. When you choose new settings on the front panel, they always get reset when you press the Clear/Stop button or turn off the HP Color Copier . Y ou can save your current settings as defaults. Choose the appropriate settings on the front panel. Press the Menu button until “Set Defaults” is displayed, and then press the Select/Resume button. There is a loud noise coming from the inside of the copier when you are making copies, and you see the message “Cartridge Carriage Blocked” on the front panel display . Make sure you have removed the yellow/orange shipping insert from the top of the print cartridge carriage. T o do this, lift the document cover , then the print cartridge access cover on the left side of the copier . The shipping insert is inside. Miscellaneous problems (Continued) S y mptoms Solutions
HP Color Copier User’s Guide 5-13 Paper repeatedly jams or the copier tears the corner of the paper .  The wrong size paper is loaded. Load the correct size paper .  The leading edge is damaged or bent. Do not use damaged paper .  The paper width and length adjusters are not set correctly . Be sure the paper width and length adjusters on the bottom tray are set for your paper size.  The paper may be damaged or curled. Replace damaged or curled paper . Miscellaneous problems (Continued) S y mptoms Solutions
5-14 Troubleshootin g
HP Color Copier User’s Guide 6-1 HP Support Services 6 If you are unable to find the answer you need in this book, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries worldwide. If a support service number is not listed for your country , contact your nearest authorized HP dealer for help. On-Line Services Internet Y ou can obtain updated product information on the Hewlett-Packard W orldwide W eb home page at the following address: http://www .hp.com/go/copiers This website is updated whenever information and contact numbers change. HP FIRST Phone (800) 333-1917 (U.S. and Canada) to access HPFIRST . When you call, you can request that information be faxed directly to you. T o use HPFIRST , you need a touch-tone phone. Y ou need a 9600-baud, Group 3 facsimile machine to receive the information. Hewlett-Packard offers this service free of char ge.
6-2 HP Support Services CompuServe Support information and interactive sharing of technical information are available on CompuServe’ s HP Peripherals forum GO HPPER. T o subscribe, call CompuServe, Inc. at (800) 848-8199 (U.S.). NOTE This service is not operated b y HP. HP Customer Support If you are unable to resolve problems with your HP Color Copier using information in this User ’ s Guide, call HP Customer Support. Callin g in the U.S. and Canada Durin g Warrant y Call (208) 323-2551 Monday through Friday from 6 am to 10 pm Mountain Standard T ime (MST) and Saturdays from 9 am to 4 pm MST . This service is free during the warranty period of the HP Color Copier; however , your standard long-distance phone charges still apply . Callin g in the U.S. and Canada Post Warrant y If your copier is not under warranty , you can call (800) 999-1148. A per-call, out-of-warranty support fee will be charged to your credit card. Y ou can also call (900) 555-1500 ($2.50 per minute) from 7 am to 6 pm MST and Saturdays from 9 am to 3 pm MST . Charges begin only when you connect with a support technician. (Prices and hours are subject to change without notice.)
HP Color Copier User’s Guide 7-1 Maintainin g Your HP Color Copier 7 W ith minimal maintenance you can keep your HP Color Copier in top working condition. Perform the following maintenance procedures as necessary . Cleanin g the Exterior Case Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case. The interior of the HP Color Copier does not require cleaning. Keep fluids away fr om the interior of the HP Color Copier . Cleanin g the Glass Dirty copier glass (fingerprints, smudges, etc.) slows down copier performance by as much as half a minute! This is because the scanner is actually processing the smudges on the glass. Be sure to keep the glass clean and free from dust, smudges, and fingerprints. WARNING Turn off the HP Color Copier and unplu g the power cord before cleanin g . Even thou g h the HP Color Copier is off, power is still bein g supplied if the power cord is plu gg ed in.
7-2 Maintainin g Your HP Color Copier T o clean the glass: 1 T urn off the HP Color Copier , remove the power cord, and then raise the document cover . 2 Clean the glass with a soft cloth or sponge slightly moistened with warm water and a mild soap or detergent. Y ou may also use glass cleaner . CAUTION Do not use abrasives, acetone, benzene, or carbon tetrachloride on the g lass; these can dama g e the g lass. Do not place liquids directl y on the g lass. The y ma y seep under it and dama g e y our copier. 3 Rinse the soft cloth or sponge with clean water , wring out excess water , and wipe the remaining soap or detergent off the glass. 4 Dry the glass with a chamois or cellulose sponge to prevent spotting. If soap or detergent does not clean the glass suf ficiently , you can use isopropyl alcohol as a cleaning agent. Ali g nin g Cartrid g es Use the Align Cartridges feature whenever you install new print cartridges. See “Step 8 — Align Y our Black and Color Print Cartridges” on page 2-10 for step-by-step instructions. Usin g the Self Test Pa g e Use the Self T est Page to check the print cartridges and to determine whether the automatic document feeder is successfully installed. T o Print a Self T est Page: 1 Press the Menu button repeatedly until you see “Self T est” on the front panel display . 2 Press Select/Resume . The message “Printing” appears on the front panel display , and a Self T est Page will be printed. See “How to Clear a Paper Jam in the Automatic Document Feeder” on page 5-2 for more information.
HP Color Copier User’s Guide 7-3 Cleanin g Cartrid g es Use the Clean Cartridges feature when the Self T est Page shows streaking or white lines through any of the colored bars. Do not clean cartridges unnecessarily . This wastes ink and shortens the life of your print cartridges. T o clean the cartridges: 1 Press the Menu button repeatedly until you see “Clean Cartridges” on the front panel display . 2 Press Select/Resume . The message “Printing a Cleaning Check Sheet” appears on the front panel display , and a Print Cartridge Cleaning Page will be printed. NOTE If cop y qualit y still seems poor after y ou clean the cartrid g es, replace them.
7-4 Maintainin g Your HP Color Copier
HP Color Copier User’s Guide 8-1 Hewlett-Packard Limited Warrant y 8 Model Number: C5370A Product Numbers: 140, 145, 150, and 155 Duration of Limited W arranty (Hardware): 1 Y ear Duration of Limited W arranty (Print Cartridges): 90 Days Extent of Limited Warrant y 1 HP warrants to you, the end-user customer , that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new . 2 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects. 3 HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. 5 W arranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP , (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
8-2 Hewlett-Packard Limited Warranty 6 HP MAKES NO OTHER EXPRESS W ARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LA W , ANY IMPLIED W ARRANTY OR CONDITION OF MERCHANT ABILITY , SA TISF ACTOR Y QUALITY , OR FITNESS FOR A P AR TICULAR PURPOSE IS LIMITED TO THE DURA TION OF THE EXPRESS W ARRANTY SET FOR TH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty , so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country , state to state, or province to province. 7 TO THE EXTENT ALLOWED BY LOCAL LA W , THE REMEDIES IN THIS W ARRANTY ST A TEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEP T AS INDICA TED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DA T A OR FOR DIRECT , SPECIAL, INCIDENT AL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DA T A), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT , TOR T , OR OTHER WISE. Some countries, States or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
HP Color Copier User’s Guide 8-3 Warrant y Service Express Service T o obtain HP express repair service, the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first. If a customer unit needs a minor part replacement and these parts can normally be replaced by the customer , the customer-replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty , and taxes for any part that HP asks to be returned. For some repairs, the HP Customer Support Center may direct customers to designated Authorized Service Providers who are certified by HP to service the HP Color Copier . If you need to return your copier to HP for repair , HP will expedite the repair of your unit by using an express delivery service to expedite the return of the repaired or exchanged unit. Warrant y Up g rades Extended warranties and service option upgrades may be obtained through your local HP authorized dealer or HP service centers. In the U.S. and Canada, extended warranties may also be obtained by calling HP at (800) 835-4747.
8-4 Hewlett-Packard Limited Warranty Returnin g Your HP Color Copier for Service Before You Call Before you call HP Customer Support: 1 Make sure that the copier is plugged in and powered on, that the specified inkjet print cartridges are installed correctly , and that the recommended paper is properly loaded in the input tray . 2 Review the setup section (Chapter 2) and the troubleshooting section (Chapter 5Chapter 5) in this User ’ s Guide. 3 T ry resetting the copier by powering it off, then on again, using the power button in the lower front corner of the product. 4 Call the HP FIRST toll-free number (see page 6-1) and/or check HP’ s Internet site (see page 6-1) for information that might help you quickly resolve your problem. 5 If you are still experiencing problems and need to speak with an HP Customer Support Representative: a Have your copier serial number ready. b Print a Self Test Page (see page 2-12). c Make a color copy. d Be prepared to describe the problem you are experiencing in detail. 6 Call HP Customer Support. See page 6-2 for more information. After you receive authorization for hardware service from HP Customer Support Center , prepare it for shipment and pack it a protective carton. W e recommend you save the original shipping container for this purpose. NOTE In-transit dama g e is not covered b y the warrant y , so alwa y s insure y our shipment.
HP Color Copier User’s Guide 8-5 Prepare y our HP Color Copier for Shipment 1 T urn on the HP Color Copier , and leave it on for at least 2 minutes. 2 Raise the document cover , and then raise the print cartridge access cover . 3 Remove both print cartridges and close the print cartridge latches. Place print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the copier). NOTE Print cartrid g es that remain inside ma y dama g e y our copier. 4 Attach the orange packing insert (if available). 5 T urn off the HP Color Copier . Y ou will see the message “Shutting Down” on the front panel display . 6 T o prevent damage to the HP Color Copier during shipping, lock the scanner .
8-6 Hewlett-Packard Limited Warranty 7 Pack the copier for shipment using the original packing materials. 8 Please also include the following items in the box:  A brief description of symptoms for service personnel (samples of print quality problems are helpful).  A copy of the sales slip or other proof of purchase to establish the warranty coverage period.  Y our name, address, and a phone number where you may be reached during the day . If you do not have the original packaging materials, you can request a replacement package set from HP Customer Support. NOTE Shippin g dama g e caused b y improper packa g in g is not covered under the warrant y .
HP Color Copier User’s Guide 9-1 Technical Information 9 Speed Specifications Copy speed is related to the complexity of the document. Black Copy Speed (letter-sized, text) Fast mode: 9 pages per minute Normal mode: 8 pages per minute Color Copy Speed (letter-sized, mixed text and graphics) Fast mode: 3 pages per minute Normal mode: 1 page per minute Color Copy Speed (letter-sized, full page, full-color graphics) Fast mode: 1.7 pages per minute Normal mode: 0.5 page per minute Copy Margins Copy at 100% or Clone Option: Margin Letter (8.5 x 11 in.) A4 (210 x 297 mm) T op 0.07 in. 1.8 mm Bottom 0.5 in. 12.7 mm Left 0.2 in. 3.3 mm Right 0.2 in. 3.3 mm All other Reduce/Enlar ge Settings: Functional Specifications Paper Sizes U.S. letter-sized (8.5 x 11 in.) European A4 (210 x 297 mm) Duty Cycle Maximum Monthly Usage: 3,000 pages Paper weight In paper tray: 16–36 lb (60–135g/m 2 ) In automatic document feeder: 16–24 lb (60–90 g/m 2 ) Margin Letter (8.5 x 11 in.) A4 (210 x 297 mm) T op 0.5 in. 12.7 mm Bottom 0.5 in. 12.7 mm Left 0.38 in. 9.4 mm Right 0.38 in. 9.4 mm
9-2 Technical Information Black Resolution Fast: 300 x 300 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi Color Resolution Fast: 300 x 300 dpi Normal: 600 x 300 dpi CREt Best: 600 x 600 dpi CREt Colors Up to 16.8 million Other Resolution Enhancement technology (REt)/Color (CREt) CopySmart text enhancement technology, which includes:  Text Enhancement  Digital enlarge/reduce (25%–400%)  Auto Fit functionality  Automatic color adjustment for different paper types  Enhanced grayscale for better black and white copying Power Specifications Source voltage 100–240V Frequency 50–60 Hz Current 1A maximum Power 45 W maximum Environmental Specifications Operating ranges 5 o –40 o C (41 o –104 o F) Recommended ranges 15 o –35 o C (59 o –95 o F) Humidity 15%–80% RH non-condensing Non-operating ranges 40 o –70 o C (104 o –140 o F) Ph y sical Specifications Height Product IDs 140 and 150: 12.8 in. (32.5 cm) Product IDs 145 and 155: 19 in. (48.26 cm) Width Product IDs 140 and 150: 21.25 in. (54 cm) Product IDs 145 and 155: 21.25 in. (54 cm) Depth Product IDs 140 and 150: 17 in. (43.2 cm) Product IDs 145 and 155: 17.7 in. (45 cm) Weight Product IDs 140 and 150: 32.2 lb (14.61 kg) Product IDs 145 and 155: 36.85 lb (16.38 kg)
HP Color Copier User’s Guide 9-3 Re g ulator y Notices FCC Statement (U.S.A.) The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, any cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  reorient the receiving antenna  increase the separation between the equipment and the receiver  connect the equipment into an outlet on a circuit different from that to which the receiver is connected  consult the dealer or an experienced radio/TV technician for help The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems . This booklet is available from the US Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. CAUTION : Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC authorization to operate this equipment. DOC Statement (Canada) Le present appareil numerique n'emet pas de bruitis radioelectriques depassant les limits applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 VCCI-2
9-4 Technical Information Orderin g Accessories and Supplies In the U.S., you may order printer supplies by calling HP Direct, (800) 538-8787, to get the name of your local authorized HP dealer. Outside the U.S. call your local authorized HP dealer. Supplies/Accessories HP Reorder Number Print cartridges Black print cartridge 51645A T ri-color print cartridge C1823A Papers HP Premium InkJet Paper , Letter (200 sheets, 8.5 x 1 1 in.) 51634Y HP Premium InkJet Paper , A4 (200 sheets, 210 x 297 mm) 51634Z HP Premium Heavyweight InkJet Paper , Letter (15 sheets, 8.5 x 1 1 in.) C1852A HP Premium Heavyweight InkJet Paper , A4 (15 sheets, 210 x 297 mm) C1853A HP Premium Photo Paper , Letter (15 sheets, 8.5 by 1 1 in.) C6039A HP Premium Photo Paper , A4 (15 sheets, 210 x 297 mm, Europe) C6040A (15 sheets, 210 x 297 mm, Asia) C6043A HP Premium T ransparency Film, Letter (50 sheets, 8.5 by 1 1 in.) C3834A (20 sheets, 8.5 by 1 1 in.) C3828A HP Premium T ransparency Film, A4 (50 sheets, 210 by 297 mm) C3835A (20 sheets, 210 by 297 mm) C3832A HP Iron-On T-Shirt T ransfers (10 sheets, 8.5 x 1 1 in.) C6049A Customer Replaceable Parts Document Cover C5300-60015 Paper T ray C5364-60339 HP Color Copier User ’ s Guide C5370-90000 Copier Help Card C5370-90015 Right side panel of copier case C5300-40023 Print cartridge access cover C5300-40014 Power cord Call dealer for part number for your location.
HP Color Copier User’s Guide I-1 index A ADF - see automatic document feeder 5-10 aligning print cartridges 2-10 alignment horizontal 2-10 vertical 2-11 Auto Fit 3-5 does not work properly 5-7 automatic document feeder how to clear a paper jam 3-11, 5-2 image of rollers included on copy 5-10 loading originals 4-4 paper specifications 4-4 tips 3-11 B background color 3-8 Best quality 3-4 black and white copies 3-3 copy speed 9-1 print cartridge 2-7 resolution 9-2 blank page 5-5 boldface, what it means in the user’s guide 1-2 C cancelling copying 3-10 cartridges, print aligning 2-10 inserting 2-6 ordering 9-4 caution, what this label means in the user’s guide 1-2 cleaning cartidges 7-2 copier glass 7-1 exterior case 7-1 clear/stop button 3-10 Clone 100% 3-5 does not work properly 5-7 color backgrounds 3-8 copies 3-3 copy speed 9-1 dots in background 5-12 enhance light colors 3-7, 3-8 faded, distorted, or missing 5-6 how to change color intensity 3-7 intensity 3-7 print cartridge 2-6, 2-7 resolution 9-2 text enhancement 3-7 CompuServe support 6-2 conventions used in guide 1-2 copies black and white 3-3 color 3-3 faded, with dull colors 5-8 horizontal, white lines 5-10 how to make 3-1 how to make copies 3-1 making lighter or darker 3-6 miscellaneous problems 5-11 multiple 3-3, 3-4 newspaper 5-11 no copies coming out 5-7 paper size 3-9 paper wet 5-8 placing originals in automatic document feeder 3-2 placing originals manually 3-2 quality 5-7, 5-12 quality problems 5-6 slow 5-8 speed 5-8 streaked, smeared, or lines 5-10 too vivid or bright 5-7 wrinkled, wet paper 5-8 copy quality Best setting 3-4 changing setting 3-4 Fast setting 3-4 Normal setting 3-4 settings available 3-4 copying canceling 3-10 CopySmart 9-2 Custom 100% 3-5
I-2 D damage parts 2-3 dark colors 5-9 darkness, copy 3-6 defaults changing 3-9 factory 3-10 front panel 3-9 indicator 3-9 paper size 2-9 when reset 3-3 E edges cut off 5-6 ELC (Enhance Light Colors) changing the setting 3-8 enlarging 3-4 Entire 91% 3-4 environmental specifications 9-2 error messages 5-3 F factory defaults 3-10 how to reset 3-10 faded copies 5-6 Fast quality 3-4 front panel attaching overlay 2-3 language 2-9, 3-8 G graphics copy speed 9-1 H heavyweight inkjet paper 4-1 help CompuServe support 6-2 HP FIRST 6-1 internet 6-1 horizontal alignment 2-10 HP customer support 6-2 HP FIRST 6-1 on-line services 6-1 papers to use 4-1 I inkjet paper 4-1 loading 4-3 inserting print cartridges 2-6 internet 6-1 iron-on transfers loading 4-3 L language available on front panel 3-9 front panel 2-9, 3-8 light copies 5-9 light, scanner 3-1 lighter/darker 3-6 lightness, copy 3-6 loading originals in the document feeder 4-4 paper 2-5 paper in input tray 4-3 M minus/plus buttons 3-4 Mirror 100% 3-6 multiple copies 3-4 N newspaper, copying 5-11 Normal 100% 3-4 Normal quality 3-4 note, what this label means in the user’s guide 1-2 O on-line services 6-1 originals placing on copier glass 3-2 placing when using automatic document feeder 3-2 outlet grounded 2-8 type to use 2-8 P paper bright white inkjet 4-1
HP Color Copier User’s Guide I-3 changing copy paper size 3-9 heavyweight inkjet 4-1 how to order from HP 4-4 HP papers to use 4-1 inkjet 4-1 iron-on t-shirt transfers 4-2 jams 5-13 loading 2-5 ordering 9-4 output tray capacity 2-5 photo 4-2 recommended types 4-2 settings to use 4-3 size 2-9, 3-9 tips on loading 4-3 to use when copying 4-1 transparencies 4-1 type to use in copier input tray 4-2 types 3-6, 4-3 website location for updates 4-4 paper jam automatic document feeder 5-2 in input tray 5-1 paper type changing 3-6 parts included 2-3 missing 2-3 percentage, reducing and enlarging 3-4 photo paper 4-2 loading 4-3 physical specifications 9-2 placement wrong 5-6 Poster 400% 3-5 does not work properly 5-7 overlap 3-5 post-warranty support 6-2 power button how to turn copier on 3-1 power cord connecting 2-8 outlet to use 2-8 power specifications 9-2 print cartridges aligning 2-10 inserting 2-6 inserting when using automatic document feeder 2-6 printing self test page 2-12 Q quality, copy 5-6 quotation marks, what they mean in the user’s guide 1-2 R reduce/enlarge Auto Fit 3-5 changing settings 3-6 Clone 100% 3-5 Custom 100% 3-5 Entire 91% 3-4 Mirror 100% 3-6 Normal 100% 3-4 overview 3-4 Poster 400% 3-5 reducing 3-4 regulatory information 9-3 S scanner light 3-1 unlocking 2-4 self test page 2-12, 7-2 service, copier 8-4 setup aligning print cartridges 2-10 choosing location for copier 2-1 front panel overlay 2-3 inserting print cartridges 2-6 lading paper 2-5 power cord 2-8 setting front panel language and default paper size 2-9 summary 2-1 testing the copier 2-12 unlocking scanner 2-4 unpacking 2-2 shipping copier 8-5 size copy paper 3-9 slow copying 5-8 smeared copies 5-10 smudges on copies 5-8 specifications environmental 9-2 functional 9-1 physical 9-2
I-4 power 9-2 speed 9-1 speed specifications 9-1 streaked copies 5-10 support CompuServe 6-2 HP FIRST 6-1 internet 6-1 on-line services 6-1 T text splotchy 5-11 text enhancement 3-7 turning it off 3-8 tip, what this label means in the user’s guide 1-2 torn paper 5-13 transparencies loading 4-4 tips on using 4-4 transparency film 4-1 loading 4-3 troubleshooting 5-1 U unlocking scanner 2-4 unpacking HP Color Copier 2-2 V vertical alignment 2-11 W warning, what this label means in the user’s guide 1-2 warranty 8-3 express service 8-3 preparing your copier for shipment 8-5 returning copier for service 8-4 upgrades 8-3 what to do before you call 8-4 website current list of HP papers 4-1 updated product information 6-1 wet paper 5-8 wrinkled paper 5-8