HP Compaq nc6220 Maintenance And Service Manual

Main tenan ce and Ser vice Gu id e HP C om paq nc6 2 20 and nc6 2 3 0 Notebook P C Doc ument P art Number : 3 710 3 5-00 2 October 200 5 This guide is a troubleshooting reference used for maintaining and servicing the computer . It provides comprehensi ve information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2005 He wlett-Packard De velopment Compan y , L.P . Microsoft and W indows are U.S. re gistered trademarks of Microsoft Corporation. Intel, Celeron, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark o wned by its proprietor and used by He wlett-Packard Company under licen se. SD Logo is a trademark of its proprietor . The information contained herein is su bject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompan ying such products and services. Nothing herein should be construed as constituting an additional warranty . HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and S ervi ce Guide HP Co mpaq nc6 2 20 and nc6 2 30 Notebook P C Second E dition Oc tober 2005 Fi r s t Ed i t i o n Fe b r u a r y 2 0 0 5 Document P ar t Number: 3 7103 5-00 2
Maintenance and S ervi ce Guide iii Cont ent s 1 Product Description 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Resetting the Computer . . . . . . . . . . . . . . . . . . . . . . . 1–4 1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5 1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6 1.5 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22 2 Troubleshooting 2.1 Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–1 Selecting from the Main Menu . . . . . . . . . . . . . . . . . 2–2 Selecting from the Security Menu . . . . . . . . . . . . . . 2–3 Selecting from the Advanced Menu . . . . . . . . . . . . . 2–4 Selecting from the Tools Menu . . . . . . . . . . . . . . . . . 2–4 2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5 3 Software Update and Recovery 3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Accessing Computer Information . . . . . . . . . . . . . . . 3–2 Obtaining the Support Software CD . . . . . . . . . . . . . 3–3 Software Updates and the HP Web Site . . . . . . . . . . 3–3
i v Maintenance and S ervi ce Guide Cont en ts 3.2 System Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6 Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . . 3–7 Using Altiris Local Recovery . . . . . . . . . . . . . . . . . . 3–7 Using System Restore Points . . . . . . . . . . . . . . . . . . 3–8 Reinstalling Applications . . . . . . . . . . . . . . . . . . . . . 3–9 Repairing the Operating System . . . . . . . . . . . . . . . 3–10 Reinstalling the Operating System . . . . . . . . . . . . . 3–12 Reinstalling Device Drivers and Other Software . . 3–14 4 Illustrated Parts Catalog 4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1 4.2 Computer Major Components . . . . . . . . . . . . . . . . . . 4–2 4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–12 4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–14 4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16 4.6 Miscellaneous (Not Illustrated) . . . . . . . . . . . . . . . . 4–17 4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–20 5 Removal and Replacement Preliminaries 5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2 Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3 5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4 5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5 5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6 5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–7
Cont en ts Maintenance and S ervi ce Guide v 6 Removal and Replacement Procedures 6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2 6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3 6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5 6.4 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7 6.5 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11 6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12 6.7 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–13 6.8 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–14 6.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16 6.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20 6.11 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22 6.12 TPM Security Module . . . . . . . . . . . . . . . . . . . . . . 6–23 6.13 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24 6.14 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25 6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28 6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30 6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–31 6.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33 6.19 Mini PCI Communications M odule . . . . . . . . . . . 6–35 6.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–37 6.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–40 6.22 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–44 6.23 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–46 6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–50
v i Maintenance and S ervi ce Guide Cont en ts 7 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing D Display Component Recycling Index
Maintenance and S ervi ce Guide 1–1 1 Pr oduc t D esc ription The HP Compaq nc6220 and nc6230 Notebook PCs of fer adv anced modularity , Intel® Pentium® M and Celeron® M processors, and extensi ve multimedia support. HP Co mpaq nc6 2 20 and nc6 2 30 Notebook P Cs
1–2 Maint enance and Serv ice Gui de Product D escr ipt ion 1.1 F e a t u r e s ■ The follo wing processors are a v ailable, v a rying b y computer model: ❏ Intel Pentium M 770 (2.13-GHz) ❏ Intel Pentium M 760 (2.00-GHz) ❏ Intel Pentium M 750 (1.86-GHz) ❏ Intel Pentium M 740 (1.73-GHz) ❏ Intel Pentium M 730 (1.60-GHz) ❏ Intel Celeron M 1.50-GHz ■ The follo wing displays are a v ailable, v arying by computer model: ❏ 14.1-inch, SXGA, TFT (1400 × 1050) with ov er 16.8 million colors ❏ 14.1-inch, XGA, TFT (1280 × 800) with ov er 16.8 million colors ■ The follo wing high-capacity hard dri v es are a v ailable, v arying b y computer model: ❏ 60-GB (7200-rpm) ❏ 80-GB, 60-GB, 40-GB (5400-rpm) ■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and 533 MHz, expandable to 2.0 GB ■ Microsoft® W indo ws® XP Home Edition or W indo ws XP Professional, v arying b y computer model ■ Full-size W indo ws ke yboard with embedded numeric ke ypad ■ T ouchPad pointing de vice, including a dedicated vertical scroll region ■ Integrated 10Base-T/100Base-TX Ethernet local area network (LAN) netw ork interface card (NIC) with RJ-45 jack ■ Integrated high-speed 56K modem with RJ-11 jack ■ Integrated wireless support for Mini PCI IEEE 802.11a/b/g or 802.11b/g WLAN de vice
Product D escr ipt ion Maintenance and S ervi ce Guide 1–3 ■ Support for one T ype I or T ype II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards, v arying by computer model ■ External 65-watt A C adapter with 3-wire power cord, v arying by computer model ■ 6-cell Li-Ion battery pack ■ Stereo speakers ■ V olume up, v olume mute, and v olume do wn buttons ■ Support for the follo wing optical dri v es: ❏ D VD-R OM Driv e ❏ D VD R W/R and CD-R W Combo Dri ve ❏ D VD/CD-R W Combo Driv e ■ Connectors: ❏ Audio-out (headphone) ❏ Audio-in (microphone) ❏ Uni versal Serial Bus (USB) v . 2.0 (3 ports) ❏ Po wer ❏ External monitor ❏ RJ-11 (modem) ❏ RJ-45 (network) ❏ IEEE 1394 ❏ T rav el battery ❏ SD Memory Card slot ❏ Smart card reader ❏ Infrared ❏ Parallel port ❏ S-V ideo-out ❏ Docking connector
1–4 Maint enance and Serv ice Gui de Product D escr ipt ion 1 .2 R eset tin g t he Com pu ter If the computer you are servicing has an unkno wn password, follo w these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 6.3, “Preparing the Computer for Disassembly , ” for more information). 2. Remov e the real-time clock (R TC) battery (refer to Section 6.24, “System Board, ” for more information on removing and replacing the R TC battery). 3. W ait approximately 5 minutes. 4. Replace the R TC battery and reassemble the computer . 5. Connect A C po wer to the computer . Do not reinsert any battery packs at this time. 6. T urn on the computer . All passwords and all CMOS settings ha ve been cleared.
Product D escr ipt ion Maintenance and S ervi ce Guide 1–5 1. 3 P o w e r M a n a g e m e n t The computer comes with po wer management features that extend battery operating time and conserv e power . The computer supports the follo wing po wer management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotke ys for setting the le ve l of performance ■ Battery calibration ■ Lid switch standby/resume ■ Po wer b utton ■ Adv anced Conf iguration and Po wer Management (A CPM) compliance
1–6 Maint enance and Serv ice Gui de Product D escr ipt ion 1 .4 Ex ternal C ompon ents The external components on the front of the computer are sho wn belo w and described in T able 1-1. F ront Components Ta b l e 1 - 1 Fr ont Components Item Component Function 1 Wireless light On: an integrated wireless de vice has been tur ned on. 2P o w e r l i g h t ■ On: Computer is tur ned on. ■ Blinking: Computer is in standby . ■ Off: Computer is off .
Product D escr ipt ion Maintenance and S ervi ce Guide 1–7 3 Batter y light Amber : A batter y pac k is charging. Green: A batter y pac k is close to full charge capacity . Blinking amber : A batter y pac k that is the only av ailable po wer source has reached a low-battery condition. When the batter y reaches a critical low- battery condition, the batter y light begins b linking more quickly . Off: If the computer is connected to an e xter nal pow er source, the light is turned off when all batteries in the computer are fully charged. If the computer is not connected to an e xter nal po wer source, the light is turned off until the batter y reaches a low-battery condition. 4 Integra ted Dr iv e Electronics (IDE) drive light On: A drive in the hard drive ba y or MultiBa y II is being accessed. 5 Displa y release latch Opens the computer . 6 Infrared por t Provides wireless comm unication between the computer and an optional IrD A-compliant device . 7 Speakers (2) Produce stereo sound. Ta b l e 1 - 1 Fr ont Components (Continued) Item Component Function
1–8 Maint enance and Serv ice Gui de Product D escr ipt ion The external components on the right side of the computer are sho wn belo w and described in T able 1-2. R ight-Side Com ponents
Product D escr ipt ion Maintenance and S ervi ce Guide 1–9 Ta b l e 1 - 2 Right-Side Components Item Component Function 1A u d i o - o u t (headphone) jack Produces system sound when connected to optional pow ered stereo speakers , headphones, headset, or tele vision audio . 2 Inter nal microphone Records sound. 3A u d i o - i n (microphone) jack Connects an optional microphone. 4 USB por ts (2) Connects USB 1.1- and 2.0-compliant de vices to the computer using a standard USB cable . 5 MultiBa y II Holds a MultiBa y II de vice. 6 Serial por t Connects an optional serial device .
1–10 Maintenance and Serv ice Gui de Product D escr ipt ion The external components on the left side of the computer are sho wn belo w and described in T able 1-3. Left -Side Components Ta b l e 1 - 3 Left-Side Components Item Component Function 1 Security cable slot Attaches an op tional security cable to the computer . Ä The pur pose of security solutions is to act as a deterrent. These solutions do not pre v ent the product from being mishandled or stolen. 2 RJ-45 (network) jack Connects a network cable . 3 RJ-11 (modem) jack Conn ects the modem cab le.
Product D escr ipt ion Maintenance and S ervi ce Guide 1–11 4 V ent Enables airflo w to cool inter nal components. Ä T o pre vent o verheating, do not obstruct vents . Using the computer on a soft surf ace, such as a pillow , blank et, r ug, or thick clothing, ma y b lock airflo w . 5 USB por t Connects USB 1.1- and 2.0-compliant de vices to the computer using a standard USB cable . 6 PC Card slot Suppor ts optional T ype I or T ype II PC Cards. 7 PC Card eject button Ejects an optional PC Card from the PC Card slot. 8 Smar t card reader Accepts smar t cards. 9 SD Memor y Card slot Accepts Secure Digital (SD) Memor y Cards. Ta b l e 1 - 3 Left-Side Components (Continued) Item Component Function
1–12 Maintenance and Serv ice Gui de Product D escr ipt ion The external components on the rear panel of the computer are sho wn belo w and described in T able 1-4. Re ar P a ne l Co mp o n en t s
Product D escr ipt ion Maintenance and S ervi ce Guide 1–13 T able 1-4 Rear P anel Components Item Component Function 1 Exter nal monitor por t Connects an optional e xter nal monitor or ov erhead projector . 2 P ow er connector Connects an A C adapter or an optional automobile or aircraft adapter . 3 S-Video-out jack Is a 7-pin, dual-pur pose jack. It connects an optional S-Video de vice such as a tele vision, VCR, camcorder , ov erhead projector , or video capture card by means of an option al, standard (4-pin) S-Video cab le. The e xtra 3 pins also enab le an optional S-Video-to-composite adapter to be used with the computer .
1–14 Maintenance and Serv ice Gui de Product D escr ipt ion The standard ke yboard components of the computer are sho wn belo w and described in T able 1-5. St andar d K e yboar d Com ponents
Product D escr ipt ion Maintenance and S ervi ce Guide 1–15 T able 1-5 Standar d Ke yboard Components Item Component Function 1 f1 to f12 ke ys (12) Ex ecute frequently used system functions when pressed in combination with the fn key . 2 caps lock ke y Enables caps loc k and tur ns on the caps loc k light. 3 fn ke y Ex ecutes frequently used system functions when pressed in combination with a function ke y or the esc key . 4 Windows logo k ey Displa ys the Windows Star t menu. 5W i n d o w s applications ke y Displa ys a shor tcut menu f or items beneath the pointer . 6 Arrow k e ys Mov es the cursor around the screen. 7 Embedded numeric keyp a d Can be used like the k eys on an e xter nal numeric ke ypad. 8 num lock ke y Enables n umeric lock, tur ns on the embedded numeric ke ypad, and tur ns on the num loc k light.
1–16 Maintenance and Serv ice Gui de Product D escr ipt ion The computer top components are sho wn belo w and described in T able 1-6. T op Componen ts, P art 1
Product D escr ipt ion Maintenance and S ervi ce Guide 1–17 T able 1-6 T op Components, P ar t 1 Item Component Function 1 P ow er light O n: The computer is on. 2 P ow er button When the computer is: ■ Off , press and releas e to turn on the computer . ■ In standby , press and release to e xit standby . ■ In hiber nation, press and release to restore from hiber nation. If the system has st opped responding and Windows shutdo wn procedures cannot be used, press to the left and hold f or 5 seconds to tur n off the computer . 3 Inf o Center b utton Enables y ou to view a list of commonly used software solutions . 4 Displa y switch Initiates stan dby if the displa y is closed while the computer is tur ned on. 5 Wireless button Wireless light Enables/disab les the WLAN and Bluetooth® de vices. On: An integrated wireless de vice is hardware enab led. 6 Presentation mode bu tt o n T urns on Presentation mode. 7 Caps lock light On: caps lock is on. 8 Num loc k light On: num lo c k is on or the embedded numeric ke ypad is enabled. 9 V olume mute b utton T urns off the computer sound.
1–18 Maintenance and Serv ice Gui de Product D escr ipt ion The computer top components are continued belo w and described in T able 1-7. T op Componen ts, P art 2
Product D escr ipt ion Maintenance and S ervi ce Guide 1–19 T able 1-7 T op Components, P ar t 2 Item Component Function 1 V olume down b utton Decreases computer sound. 2 V olume up bu tton Increases computer sound. 3 P ointing stick Mo v es the pointer and selects or activates items on the screen. 4 Left/right pointing stick bu tt o n s Function lik e the left and ri ght b uttons on an e xter nal mouse. 5 T ouchP ad scroll zone Scrolls up or down. 6 Left/right T ouchP ad bu tt o n s Function lik e the left and ri ght b uttons on an e xter nal mouse. 7 T ouchP ad Mov es the pointer and selects or activa tes items on the screen. Ca n be set to perf or m other mouse functions, such as scrolling, selecting, and double-clic king.
1–20 Maintenance and Serv ice Gui de Product D escr ipt ion The external components on the bottom of the computer are sho wn belo w and described in T able 1-8. Bot tom Component s
Product D escr ipt ion Maintenance and S ervi ce Guide 1–21 Ta b l e 1 - 8 Bottom Components Item Component Function 1 Primar y batter y ba y Holds the primar y batter y pack. 2 Primar y batter y loc king latch Secures the primar y batter y pack into the batter y ba y . 3 T r av el batter y connector Connects an optional trav el batter y . 4 Expansion memor y module compar tment Accepts one optional memor y module. 5 Hard drive ba y Holds the primar y hard dr iv e. 6 Doc king connector Connects the computer to an optional doc king de vice. 7 Primar y batter y release latch Releases the primar y batter y pack from the batter y ba y . 8 V ents (3) Enable airflo w to cool inter nal components. Ä T o pre vent o verheating, do not obstruct vents . Using the computer on a soft surf ace, such as a pillow , blank et, r ug, or thic k clothing, ma y b lock airflo w .
1–2 2 Maintenance and Serv ice Gui de Product D escr ipt ion 1. 5 D e s i g n O v e r v i e w This section presents a design ov erview of k ey parts and features of the computer . Refer to Chapter 4, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 6, “Remo v al and Replacement Procedures, ” for disassembly steps. The system board provides the follo wing device connections: ■ Memory module ■ Mini PCI communications de vices ■ Hard dri ve ■ Display ■ K e yboard and T ouchP ad ■ Audio ■ Intel Pentium M and Intel Celeron M processors ■ PC Card Ä CA UTION: T o pr operly v entilate the computer , allow at lea st a 7 .6 -cm (3-inc h) c lear ance on the left and r igh t sides o f the comput er . The computer uses an electric fan for v entilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are af fected b y high external temperatures, system po wer consumption, po wer management/battery conservation conf igurations, battery fast char ging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer .
Maintenance and S ervi ce Guide 2–1 2 T r oub leshooting Å W ARNI NG: Only au thori z ed techni c ians tr ained by HP should r epair this equipmen t . All tr oubleshooting and r e pair pr ocedures ar e detailed to allo w only subas sembl y-/module -lev el repair . Becau se of the comple x i ty of the indi v idual boar ds and subassembli es , do not attempt to mak e repair s at the componen t lev el or modifi cations t o an y prin ted w ir ing boar d. Im pr oper r epairs can c r eate a safety ha z ard . An y indicati on of component r eplacement or pr inted w iring boar d modif icati on may v oid an y war r anty or ex change allo w ances. 2. 1 C omp uter Setup Computer Setup is a system information and customization utility that can be used e ven when the operating system is not w orking or will not load. This utility includes settings that are not a v ailable in W indo ws. Using C ompu ter Setup Information and settings in Computer Setup are accessed from the Main, Security , Adv anced, or T ools menus: 1. T urn on or restart the computer . Press f10 while the F10 = R OM-Based Setup message is displayed in the lo wer -left corner of the screen. ❏ T o change the language, use the cursor control keys to na vigate to the Adv anced menu. ❏ T o view na vigation information, press f1 . ❏ T o return to the Computer Setup menu, press esc .
2–2 Maint enance and Serv ice Gui de T rouble shooting 2. Select the Main , Security , Advanced , or T ools menu. 3. T o close Computer Setup and restart the computer: ❏ Select Exit > Exit Sa ving Changes , and then press enter . - or - ❏ Select Exit > Exit Discarding Changes , and then press enter . - or - ❏ Select Exit > Load Setup Defaults , and then press enter . 4. When you are prompted to conf irm your action, press f10 . Selec ting from t he Main M enu Ta b l e 2 - 1 Main Menu Select T o Do This System Inf or mation ■ Change the system time and system date. ■ Vie w identification inf or mation about the computer . ■ Vie w specification inf or mation about the processor , memor y and cache size , and system ROM.
T r ouble shooting Maintenance and S ervi ce Guide 2–3 Selec ting fr om t he Securit y Menu Ta b l e 2 - 2 Security Menu Select T o Do This Administrator P ass word Enter , chan ge, or delete an Administr ator pass word. P ow er-on P assw ord Enter , change, or delete a po wer-on pass word. DriveLoc k P a ss words Enable/disab le Dr iv eLock; change a Driv eLock user or master pass word. ✎ DriveLock Settings are accessible only when you enter Comput er Setup by turning on (not restarting) the computer. P assw ord Options ✎ Password options can be selected only when a power-on password has been set. Enable/disab le: ■ QuickLoc k ■ QuickLoc k on Standby ■ QuickBlank ✎ To enable QuickLock on Standby or QuickBlank, you must first enable QuickLock. De vice Security Enable/disab le: ■ Diskette driv e star tup* ■ CD-ROM or disk ette star tup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. *Not applicable to SuperDisk LS-120 driv es.
2–4 Maint enance and Serv ice Gui de T rouble shooting Selec ting from th e Ad v an ced Menu Selec ting fr om t he T ools Menu Ta b l e 2 - 3 Adv anced Menu Select T o Do This Language Change the Comp uter Setup language. Boot Order Enable/disab le Mult iBoot, which sets a star tup sequence that can includ e most bootab le de vices and media in the system. Accessibility Options Allows electron ic and inf or mation technolog y to be accessib le to people with varying ranges of abilities. Video Memor y Displa ys the amount of video memor y av ailable on the computer . Ta b l e 2 - 4 To o l s M e n u Select T o Do This Hard Drive Self T est Run a quic k co mprehensiv e self test on hard drives in the system that suppor t the test f e atures .
T r ouble shooting Maintenance and S ervi ce Guide 2–5 2.2 T roubleshootin g Flo wc h arts Ta b l e 2 - 5 T roubleshooting Flo wchar ts Overview Flowchart Description 2.1 “Flowchar t 2.1—Initial T roub l eshooting” 2.2 “Flowchar t 2.2—No P ow er , P ar t 1” 2.3 “Flowchar t 2.3—No P ow er , P ar t 2” 2.4 “Flowchar t 2.4—No P ow er , P ar t 3” 2.5 “Flowchar t 2.5—No P ow er , P ar t 4” 2.6 “Flowchar t 2.6—No Video , P ar t 1” 2.7 “Flowchar t 2.7—No Video , P ar t 2” 2.8 “Flowchar t 2.8—Nonfunctioning Do c king De vice (if applicab le)” 2.9 “Flowchar t 2.9—No Operating System (OS) Loading” 2.10 “Flowchar t 2.10—No OS Loading, Hard Drive , P ar t 1” 2.11 “Flowchar t 2.11—No OS Loading, Hard Drive , P ar t 2” 2.12 “Flowchar t 2.12—No OS Loading, Hard Drive , P ar t 3” 2.13 “Flowchar t 2.13—No OS Loading, Disk ette Dr iv e”
2–6 Maint enance and Serv ice Gui de T rouble shooting Flowchart Description 2.14 “Flowchar t 2.14—No OS Loading, Optical Drive” 2.15 “Flowchar t 2.15—No A udio , P ar t 1” 2.16 “Flowchar t 2.16—No A udio , P ar t 2” 2.17 “Flowchar t 2.17—Nonfunctioning De vice” 2.18 “Flowchar t 2.18—Nonfunctioning K eyboard” 2.19 “Flowchar t 2.19—Nonfunctioning P ointing De vice” 2.20 “Flowchar t 2.20—No Network/Modem Connection” Ta b l e 2 - 5 T roubleshooting Flo wchar ts Overview (Continued)
T r ouble shooting Maintenance and S ervi ce Guide 2–7 Flo wc har t 2. 1—Initial T roubl eshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device work- ing? Go to “Flowchar t 2.17—Nonfunc- tioning De vice. ” Go to “Flowchar t 2.2—No P ower , Pa r t 1 . ” Go to “Flowchar t 2.6—No Video , Pa r t 1 . ” All drives working? Y Y Y Y Y Y Y Y N N N N N End N N N Go to “Flowchar t 2.9—No Operating System (OS) Loading. ” Go to “Flowchar t 2.15—No A udio , Pa r t 1 . ” Go to “Flowchart 2.18—Nonfunc- tioning K eyboard” or “Flowchart 2.19—Nonfunc- tioning P ointing De vice. ” Check LED board, speaker connections. Go to “Flowchar t 2.20—No Network/Modem Connection. ”
2–8 Maint enance and Serv ice Gui de T rouble shooting Flo wc har t 2.2—No P o w er , P ar t 1 1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. Done Remove from docking device (if applicable). Po we r u p on batter y power? Po we r u p on AC power? Power up in docking device? Po we r up on batter y power? Po we r u p in docking device? Done Reset power .* Reset power .* Po we r u p on AC power? N Y Y N N Y N N Y Y YN 1. On select models, there is a separate reset button. 2. On select models, the computer can be reset using the standby switch and either the lid switch or the main power switch. *NOTES Go to “Flowchart 2.4—No P ower , Pa r t 3 . ” Go to “Flowchar t 2.3—No P ower , Pa r t 2 . ” Go to “Flowchar t 2.8—Nonfunction- ing Docking De vice (if applicable). ” No power (power LED is off).
T r ouble shooting Maintenance and S ervi ce Guide 2–9 Flo wc h art 2.3—No P o wer , P ar t 2 Continued from “Flowchar t 2.2—No P ower , Pa r t 1 . ” Visually check for debris in batter y socket and cl ean if necessary . Done N Y Po we r o n ? Check batter y by recharging it, moving it to another computer , or replacing it. Po we r o n ? Done Y Replace power supply (if applicable). N Po we r o n ? Done Y N Go to “Flowchart 2.4—No P ower , Pa r t 3 . ”
2–10 Maintenance and Serv ice Gui de T rouble shooting Flo wc har t 2.4—No P o w er , P ar t 3 Continued from “Flowchart 2.3—No P ower , Pa r t 2 . ” Reseat AC adapter in computer and at po wer sou rc e. Internal or external AC adapter? Done Done Done Done Po we r o n ? Po we r o n ? Po we r o n ? Plug directly into AC outlet. Po we r L E D on? Po we r o u tl et active? T r y different outlet. Replace external AC adapter . Replace power cord. Y N Y Y Y Y N N N N External Internal Go to “Flowchar t 2.5—No P ower , Pa r t 4 . ”
T r ouble shooting Maintenance and S ervi ce Guide 2–11 Flowc ha r t 2.5 —N o P o w er , Part 4 Y N Continued from “Flowchar t 2.4—No P ower , Pa r t 3 . ” Reseat loose components and boards and replace damaged items. Open computer . Loose or damaged parts? Y Close computer and retest. Po we r on ? Done N Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *NOTE: Replace these items as a set to prevent shorting out among components.
2–12 Maintenance and Serv ice Gui de T rouble shooting Flo wc har t 2.6—No Vid eo, P art 1 A N Stand-alone or docking device? No video. Replace the following one at a time . T est after each replacement. 1. Cable between computer and co mputer display (if applicable) 2. Display 3. System board Internal or external display*? Adjust brightness. Video OK? Done Docking Device Internal Stand-alone External Adjust brightness. Video OK? Done Y Press lid swi tc h to ensu re operation. Video OK? Done Y N Video OK? Done Done N Check for bent pins on cable. Tr y another display . Internal and external video OK? Replace system board. YY N N *NOTE: T o change from internal to external display , use the hotkey combi- nation. Y Go to “Flowchar t 2.7—No Video , Pa r t 2 . ”
T r ouble shooting Maintenance and S ervi ce Guide 2–13 Flo wc har t 2.7—No Vid eo, P art 2 Y N Continued from “Flowchart 2.6—No Video , Pa r t 1 . ” Done Adjust external monitor display . Video OK? Adjust display brightness. Video OK? Video OK? Done Done Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection. Go to “A ” in “Flowchart 2.6—No Video , Pa r t 1 . ” Check brightness of external monitor . T r y another external monitor . Internal and external video OK? Go to “Flowchar t 2.8—Nonfunction- ing Docking De vice (if applicable). ” Y Y Y N N N Remove computer from dock- ing device, if connected.
2–14 Maintenance and Serv ice Gui de T rouble shooting F lo wch art 2 .8 —N on fu nct i o n in g D ock in g De v ic e (i f appl icable) Y N Reseat power cord in docking device and power outlet. N Check voltage setting on docking device. Reset monitor cable connector at docking device. Reinstall computer into dock- ing device. Docking device operating? Docking device operating? Remove computer , reseat all internal parts, and replace any damaged items in docking device. Done Done Y Nonfunctioning docking device. Replace the docking device.
T r ouble shooting Maintenance and S ervi ce Guide 2–15 Flo wc har t 2.9—No O pera ting S ystem (OS) Loadin g No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive , P a r t 1. ” Reseat po wer cord in docking device and power outlet. No OS loading.* *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from diskette drive, go to “Flowchar t 2.13—No OS Loading, Dis- k ette Drive . ” No OS loading from optical drive, go to “Flowchar t 2.14—No OS Loading, Optical Drive . ” No OS loading from network, go to “Flowchar t 2.20—No Network/Modem Connection. ”
2–16 Maintenance and Serv ice Gui de T rouble shooting Flo wc h art 2. 1 0—No OS Loa ding , H ard Driv e, Pa r t 1 Go to “Flowchart 2.17—Nonfunction- ing De vice. ” Y Done N OS not loading from hard drive. Nonsystem disk message? Go to “Flowchar t 2.11—No OS Load- ing, Hard Drive , Pa r t 2 . ” Reseat external hard drive. OS loading? Done Boot from CD? Go to “Flowchar t 2.13—No OS Loading, Dis- kette Driv e. ” Boot from hard drive? Boot from diskette? Change boot priority through the Setup utility and reboot. Boot from hard drive? Y Y Y Y Y N N N N N Check the Setup utility for correct booting order .
T r ouble shooting Maintenance and S ervi ce Guide 2–17 Flowc h ar t 2. 1 1—N o OS L oa di ng , H ard Drive, Pa r t 2 Load OS using Oper- ating System disc (if applicable). Continued from “Flowchar t 2.10—No OS Loading, Hard Drive, P ar t 1. ” Reseat hard drive. Done Disc or diskette in drive? 1. Replace hard drive. 2. Replace system board. Go to “Flowchar t 2.13—No OS Loading, Dis- kette Driv e. ” Format hard drive and bring to ab o o t a b l e C:\ prompt. Create partition, and then format hard drive to boot- able C:\ prompt. Boot from diskette drive? Remove disc or diskette and reboot. Y N Boot from hard drive? Y N Y N Hard drive accessible? Y N Hard drive accessible? Done Run FDISK. Y N Hard drive partitioned? Hard drive formatted? Y N Y N Computer booted? Done Y N Go to “Flowchart 2.12—No OS Load- ing, Hard Drive , Pa r t 3 . ” Go to “Flowchar t 2.12—No OS Load- ing, Hard Drive, Pa r t 3 . ”
2–18 Maintenance and Serv ice Gui de T rouble shooting Flo wc har t 2. 1 2—N o OS Loadin g, Hard Driv e, Pa r t 3 Y System files on hard drive? Continued from “Flowchar t 2.11—No OS Load- ing, Hard Drive, Pa r t 2 . ” Clean virus. Done N Install OS and reboot. Virus on hard drive? OS loading from hard drive? Y N Y N Y N Diagnostics on disc or diskette? Replace hard drive. Run diagnostics and follow recommendations. Run SCANDISK and check for bad sectors. Can bad sectors be fixed? Replace hard drive. Y N Y N Fix ba d sectors. Boot from hard drive? Replace hard drive. Done
T r ouble shooting Maintenance and S ervi ce Guide 2–19 Flo wc har t 2. 1 3—No OS Loading , Disk et te Driv e Done Y N Reseat diskette drive. OS not loading from diskette drive. Done Y Y Y Y Y Y Y N N N N N N N OS loading? Nonsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot computer . Check diskette for system files. Tr y d i f f e r e n t diskette. Replace the following components individually , retesting after each replacement: ■ Diskette drive Nonsystem disk error? OS loading? Boot from another device? Enable drive and cold boot computer . Is diskette drive boot order cor- rect? Change boot priority using the Setup utility . Go to “Flowchar t 2.17—Nonfunc- tioning De vice. ” Diskette drive enabled in the Setup utility? Go to “Flowchart 2.17—Nonfunction- ing De vice. ” Reset the computer . Refer to Section 1.2, “Resetting the Computer , ” for instructions.
2–20 Maintenance and Serv ice Gui de T rouble shooting Flo wc har t 2. 1 4—No OS Loadin g, O ptical Driv e Y Done N Bootable disc in drive? Disc in drive? No OS loading from CD-ROM or DVD-ROM drive. Install bootable disc and reboot computer . Go to “Flowchar t 2.17—Nonfunction- ing De vice. ” Go to “Flowchar t 2.17—Nonfunctioning De vice. ” Install bootable disc. Boots from CD or DVD? Boots from CD or DVD? T r y another bootable disc. Booting from another device? Booting order correct? Correct boot order using the Setup utility . Done Reseat drive. Y Y Y Y Y N N N N N Reset the computer . Refer to Section 1.2, “Resetting the Computer , ” for instructions.
T r ouble shooting Maintenance and S ervi ce Guide 2–21 Flo wc h art 2. 1 5—No Audio, P ar t 1 No audio. N Computer in docking device (if applicable)? Internal audio? Audio? Done Undock Audio? Done T urn up audio internally or externally . Go to “Flowchar t 2.16—No A udio , Pa r t 2 . ” Go to “Flowchar t 2.17—Nonfunctioning De vice. ” Y Y Y Y N N N Go to “Flowchar t 2.16—No A udio , Pa r t 2 . ” Replace the docking device
2–2 2 Maintenance and Serv ice Gui de T rouble shooting Flo wc har t 2. 1 6 —No Audio, P ar t 2 YN Continued from “Flowchart 2.15—No A udio , Pa r t 1 . ” Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker . Load drivers and set configuration in OS. Audio? Done Replace audio board and speaker connections in computer (if applicable). Replace the following components individually , retesting after each replacement: ■ Internal speakers. ■ Audio board (if applicable).
T r ouble shooting Maintenance and S ervi ce Guide 2–2 3 Flo wc har t 2. 1 7—Nonfunc tionin g De vice Done Any physical device detected? Y N Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage. Reseat device. Clear CMOS. Done Fix o r replace broken item. Nonfunctioning device. Reattach device. Close computer , plug in power , and reboot. Device boots properly? Go to “Flowchart 2.9—No Operat- ing System (OS) Loading. ” Device boots properly? Replace hard drive. Replace diskette drive. Replace NIC. If integrated NIC, replace system board. Y N Y N
2–2 4 Maintenance and Serv ice Gui de T rouble shooting Flo wc har t 2. 1 8—Nonfunc tioning K e yboard Y N Keyboard operating properly Keyboard not operating prop- erly . External device works? Replace system board. Replace system board. Connect computer to good external key- board. Reseat internal key- board connector (if applicable). Replace internal keyboard or cable. Y N Y N Done Done Keyboard operating properly
T r ouble shooting Maintenance and S ervi ce Guide 2–2 5 Flo wc har t 2. 1 9—N onfunc tioning P ointin g De vice Y N Pointing device not operating properly . External device works? Replace system board. Replace system board. Connect computer to good external pointing device. Reseat internal pointing device connector (if applicable). Replace internal pointing device or cable. Y N Y N Done Done Pointing device operating properly Pointing device operating properly
2–2 6 Maintenance and Serv ice Gui de T rouble shooting Flo wc har t 2.20—No N et w ork/Modem Con nectio n Y Disconnect all power from the computer and open. No network or modem connec- tion. N Done Digital line? Network or modem jack active? Replace jack or have jack acti- vated. Connect to nondigital line. NIC/modem configured in OS? Reload drivers and recon- figure. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Replace system board. Done N N N N Y Y Y Y Network or modem connec- tion working? Network or modem connec- tion working?
Maintenance and S ervi ce Guide 3–1 3 Soft w are Upd a te and Rec o v e r y 3. 1 S of t ware U pd a t es T o stay current with the newest technolog y and maintain optimal performance, install the latest versions of HP softw are on your computer as they become a vailable. T o update HP software: 1. Identify your computer model, product category , and series or family . Prepare for a system R OM update by identifying the R OM version currently installed on the computer . F or more information, refer to “ Accessing Computer Information. ” Ä CA UTION: If y our computer is connec t ed to a networ k, it is r ecommended that y ou consult with y our networ k administrato r bef or e installing an y softwar e updates , espec iall y s y stem R OM updates . ✎ The computer system R OM stores the BIOS software. The BIOS initializes the operating system, determines ho w the computer will interact with the hardware de vices, and provides for data transfer among hardware de vices, including the time and date. 2. Access the updates through the HP W eb site by visiting http://www .hp.com or by obtaining the Support Software CD (purchased separately). For information about obtaining the S upport Softwar e CD, refer to “Obtaining the Support Software CD. ” 3. Install the updates.
3–2 Maint enance and Serv ice Gui de So ftwar e Update and R ecov er y Accessing C omp uter Infor ma tion Before you access the updates for your computer , collect the follo wing information: ■ The product cate gory is Notebook. ■ The product family name and series number are printed on the display bezel. ■ Model information is provided on the serial number label on the bottom of the computer . T o determine whether av ailable R OM updates contain later R OM versions than those currently installed on the computer , you need to kno w the v ersion of the system R OM currently installed. R OM version information (also kno wn as R OM date and System BIOS) can be displayed by pressing fn esc (if you are already in Microsoft W indo ws) or by opening Computer Setup. T o use Computer Setup for displaying R OM information: 1. Open Computer Setup by turning on or restarting the computer , and then pressing f10 while the “F10 = R OM Based Setup” message is displayed in the lo wer -left corner of the screen. 2. Use the arro w keys to select File > System Inf ormation , and then press enter . R OM date information is displayed. 3. T o exit Computer Setup, use the arro w keys to select File > Ignor e changes and exit . Then follow the instructions on the screen.
Softwar e Update and R ecov er y Maintenance and S ervi c e Guide 3–3 Obtainin g t he Sup port Sof t w are CD The Support Softwar e CD provides HP software updates and installation instructions. The CD includes de vice dri vers, R OM updates, and utilities. T o purchase the current Support Softwar e CD or a subscription that provides both the current v ersion and future versions of the CD, visit the HP W eb site at http://www .hp.com . So ftw ar e Up date s a nd the HP W e b S it e Most software on the HP W eb site is packaged in compressed f iles called SoftP aqs. Some R OM updates may be packaged in compressed f iles called RO M P a q s . Most do wnload packages contai n a f ile named Readme.txt. A Readme.txt f ile contains information regarding installing and troubleshooting the f ile. The Readme.txt f iles included with R OMPaqs are pro vided in English only . Do wn load ing a R OM Updat e Ä CA UTION: T o pr ev ent damage to the com puter or an unsucces sful installati on , do w nload and install a R OM updat e only w hen the computer is connected to re liable e xternal po w er using the A C adapter . Do not do w nload or install a R OM u pdate while the com puter is r unning on battery pow er , dock ed in an optional doc king dev ice , or connected to an optional po we r sour ce. Dur ing the dow nload and installation: ■ Do not disc onnect po wer f r om the compu ter b y unplugging the po w er cor d fr om the A C outlet . ■ Do not shut do wn the com puter or initiat e standb y or hibernati on . ■ Do not inse rt, r emov e, connec t , or disconnec t an y dev ice , cable , or cord .
3–4 Maint enance and Serv ice Gui de So ftwar e Update and R ecov er y T o download a R OM update: 1. Access the page on the HP W eb site that provides software for your computer: ❏ Select Start > Help and Support , and then click a software update link. – or – ❏ V isit the HP W eb site at http://www.hp.com/support . 2. Follo w the instructions on the screen to identify your computer and access the R OM update you want to do wnload. 3. At the do wnload area: a. Identify the R OM update that is later than the R OM version currently installed on your computer . Mak e a note of the date, name, or other identif ier . Y ou may need this information to locate the update later , after it has been do wnloaded to your hard dri v e. b . F ollow the instructions on the screen to do wnload your selection to the hard dri ve. ✎ Make a note of the path to the location on your hard dri ve to which the R OM package will be downloaded. Y ou may need to access the R OM package after it has been do wnloaded. Installin g a ROM Upda te ✎ If your computer is connected to a network, it is recommended that you consult with your network administrator before installing any softw are updates, especially system R OM updates.
Softwar e Update and R ecov er y Maintenance and S ervi c e Guide 3–5 R OM installation procedures v ary . Follo w any instructions that are displayed on the screen after the do wnload is complete. If no instructions are displayed: 1. Open W indo ws Explorer by selecting Start > All Pr ograms > Accessories > W indows Explor er . 2. In the left pane of the W indo ws Explorer windo w: a. Click My Computer and then your hard dri ve designation. (The hard dri v e designation is typically Local Disk C.) b . Open the folder on your hard dri ve that contains the update. ✎ Follo w the path you made a note of before you do wnloaded the update. 3. Double-click the f ile with an .ex e extension (for example, f ilename.ex e). The R OM installation begins. 4. Complete the installation by follo wing the instructions on the screen. ✎ After a message on the screen repor ts a successful installation, you may delete the do wnloaded f ile from your hard dri ve. Do wnloa ding O th er Soft war e T o download and install softw are other than a R OM update: 1. Access the page on the HP W eb site that provides software for your computer: ❏ Select Start > Help and Support , and then click a software update link. – or – ❏ V isit the HP W eb site at http://www.hp.com/support and click Download dri vers and softwar e to do wnload the software for your computer model.
3–6 Maint enance and Serv ice Gui de So ftwar e Update and R ecov er y 2. Follo w the instructions on the screen to find the softw are you want to update. 3. At the do wnload area, select the software you w ant and follo w the do wnload instructions on the W eb page. ✎ Make a note of the path to the location on your hard drive to which the ROM package will be downloaded. You may need to access the ROM p ackage after it has been downloaded. 4. When the do wnload is complete, open W indo ws Explorer by selecting Start > All Pr ograms > Accessories > Wi ndows Explor er . 5. In the left pane of the Windo ws Explorer windo w , click My Computer and then your hard dri ve designation. (The hard dri ve designation is typically Local Disk C.) ✎ Follow the path you made a note of earlier to the folder on your hard drive that contains the update. 6. Open the folder and double-click the f ile with an .ex e extension (for e xample, filename.e xe). The installation begins. 7. Complete the installation by follo wing the instructions on the screen. ✎ After a message on the screen repor ts a successful installation, you may delete the do wnload package from your hard dri v e. 3.2 S y s te m Re co v er y The computer system recov ery process provides se veral w ays to recov er optimal system functionality . For best results, attempt to recov er optimal computer functionality by using the follo wing procedures in the or der described her e.
Softwar e Update and R ecov er y Maintenance and S ervi c e Guide 3–7 Safeguarding Y our Da ta Software or de vices added to the computer can cause your system to become unstable. T o safeguard your documents, store personal f iles in the My Documents folder and periodically create a backup copy of the My Documents folder . Using Altiris Local Reco v er y Altiris Local Recov ery is a preloaded application that protects the f iles on your computer by storing copies of f iles, called snapshots . If f iles on your computer are accidentally deleted or corrupted, you can easily restore the f iles yourself. Y ou can also restore your complete f ile system to a pre vious state. Altiris Local Recov ery provides protection of f iles by backing up f iles to a hidden Altiris recov ery partition. When you install the software, the Reco very Agent P artition W izard guides you through the process of creating the recov ery partition. After the partition is created, the computer restarts and creates the f irst snapshot. After the snapshot is created, the computer restarts, making the snapshot a v ailable for recov ery through W indo ws. By default, Local Reco ve ry automa tically takes snapshots of your f iles on a regular basis. Y ou can change the snapshot schedule. For more information, refer to the Altiris Local Reco very Help. T o access your snapshots in the Altiris Recov ery Agent folder: 1. Right-click the Altiris Recov ery Agent icon on your desktop. 2. Click Open . T o restore one of the listed snapshots, drag the snapshot file to the appropriate location on your hard dri ve. For more information on conf iguring and using Altiris Local Recov ery , visit the HP W eb site at http://www .hp.com/go/easydeploy , or open the software and click Help on the menu bar .
3–8 Maint enance and Serv ice Gui de So ftwar e Update and R ecov er y Us in g S y ste m R est or e P o int s System Restore is a W indo ws operating system feature that allo ws you to re verse undesirable changes to your computer by restoring the computer to an earlier state, called a r estor e point . A restore point is a “snapshot” of your software, dri vers, and operating system f iles at a particular time. The computer automatically creates restore poin ts at regular interv als and may create additional restore points when you change your personal settings or add software or hardw are. Y ou can manually create additional restore points to provide increased protection for your system f iles and settings. It is recommended that you manually create restore points ■ Before you add or extensi vely modify softw are or hardware. ■ Periodically , whene v er the system is performing optimally . Restoring to any restore point does not af fect your data f iles. For e xample, restoring your system software to an earlier state will not af fect documents or e-mails that you sa ved after that time. ✎ If you do not like the results of your restoration, you can re ve rse the restoration. Creating a S y stem Restore P oin t T o create a system restore point: 1. Select Start > Help and Support . 2. Click System Restore . The System Restore windo w opens. 3. Click Create a r estore point , and then click Next . 4. Follo w the on-screen instructions.
Softwar e Update and R ecov er y Maintenance and S ervi c e Guide 3–9 Res tori ng to a Rest ore P oi nt T o restore the computer to a previous date and time when it w as functioning optimally: 1. Select Start > Help and Support . 2. Click System Restore . The System Restore windo w opens. 3. Click Restore my computer to an earlier time , and then click Next . 4. Follo w the on-screen instructions. Reinstalling A pp lica tions Applications preinstalled or preloaded on your computer can be reinstalled by using the Reco very disc or a third-party software disc. ✎ In most cases, the applications preloaded on your computer , such as those a v ailable in the Software Setup utility , can be reinstalled from your hard dri v e. T o access the Software Setup utility , select Start > All Pr ograms > Software Setup . The application reinstallation process replaces corrupted system f iles within the application and reinstalls deleted system f iles within the application. ■ In most cases: If the applicatio n you are reinstalling is still installed on your computer , the reinstallation process does not af fect your settings within the application. ■ In all cases: If an application has been deleted from your computer , the reinstallation process reinstalls the application or utility to the factory image b ut cannot restore your personal settings.
3–10 Maintenance and Serv ice Gui de So ftwar e Update and R ecov er y Reinstalling App lica tions from the H ard Dri v e T o reinstall a preloaded application or utility from your hard dri v e: 1. Select Start > All Pr ograms > Software Setup , and then follo w the instructions on the screen. 2. When you are prompted to select the software you w ant to reinstall, select or clear the appropriate check boxes. Reinstalling App lica tions from Discs T o reinstall applications from discs: 1. Insert the disc into the optical dri v e. ❏ If autorun is enabled, an installation wizard opens. ❏ If autorun is disabled, select Start > Run . Enter x:\setup.exe where x is your optical dri ve designation and then select OK . 2. When the installation wizard opens, follo w the installation instructions on the screen. 3. Restart the computer if prompted. R ep ai ri ng the Ope rati ng S y ste m T o attempt an operating system repair without deleting your personal data, use the Oper ating System disc that was shipped with the computer: ✎ If your computer does not ha ve an internal optical dri ve, connect an optional external optical dri ve.
Softwar e Update and R ecov er y Maintenance and S ervi ce Guide 3–11 1. Connect the computer to external po wer through the A C adapter and turn on the computer . 2. Immediately insert the Oper ating System disc into the computer . 3. Press and hold the po wer b utton for at least 5 seconds to turn of f the computer . 4. Press the po wer b utton again to turn on the computer . 5. When prompted, press any k ey to start from the disc. After a fe w minutes, you may need to select your language, and then the Setup W izard opens. ✎ On the “W elcome to Setu p” page, do not press R (step 8 in this procedure) until you ha ve completed steps 6 and 7. 6. Press enter to continue. A licensing agreement page is displayed. 7. Press f8 to accept the agreement and continue. The “Setup” page is displayed. 8. Press R to repair the selected W indo ws installation. The repair process begins. This process tak es 1 to 2 hours to complete. The computer restarts in W indo ws after the process is complete.
3–12 Maintenance and Serv ice Gui de So ftwar e Update and R ecov er y Reinstalling t he O peratin g S y stem Ä CA UTION: T o pr otect y our personal data and the s oftwar e installed on the computer , bac k up y our data befor e r einstalling the oper ating s y stem . See the W indo w s online Help utility to learn mor e about bac king up y our file s. Se lect Start > Help an d Support . T hen type “back up ” in the Searc h box . If other recov ery efforts do not successfully repair the operating system, you can reinstall it. T o reinstall the operating system: ✎ During the reinstallation, you may be prompted for your Product K ey . Y our Product Ke y is provided on the Microsoft Certif icate of Authenticity label on the bottom of the computer . ✎ If your computer does not ha ve an internal optical dri ve, connect an optional external optical dri ve. 1. Connect the computer to external po wer through the A C adapter and turn on the computer . 2. Immediately insert the Oper ating System disc into the computer . 3. Press and hold the po wer b utton for at least 5 seconds to turn of f the computer .
Softwar e Update and R ecov er y Maintenance and S ervi ce Guide 3–13 4. Press the po wer b utton again to turn on the computer . 5. When prompted, press any k ey to start from the disc. After a fe w minutes, you may need to select your language, and then the Setup W izard opens. 6. Press enter to continue. A licensing agreement page is displayed. 7. Press f8 to accept the agreement and continue. The “Setup” page is displayed. 8. Press esc to continue installing a ne w copy of the operating system instead of repairing it. 9. Press enter to set up the operating system. 10. Press C to continue setup using this partition. 11. Select F ormat the partition using the NTFS f ile system (Quick) , and then press enter . Ä F ormatting this dr iv e deletes all c urr ent f iles . 12. Press F to format the dri ve. The reinstallation process begins. This process tak es 1 to 2 hours to complete. The computer restarts in W indo ws when the process is complete.
3–14 Maintenance and Serv ice Gui de So ftwar e Update and R ecov er y Reinstalling De vice Driv ers and Ot h er Soft war e After the operating system installation process is complete, you must reinstall dri vers. T o reinstall driv ers, use the Recovery disc included with the computer: 1. While running W indo ws, insert the Recovery disc into the optical dri ve. 2. If you do not ha ve autorun enabled: a. Select Start > Run . b . Then type D:\SWSETUP\APPINSTL\SETUP .EXE where D indicates the optical dri v e. 3. Follo w the on-screen instructions for installing the dri vers. After the dri vers are reinstalled, you must reinstall an y software you added to the computer . Follo w the installation instructions provided with the softw are.
Maintenance and S ervi c e Guide 4–1 4 I llus trated P ar ts C a talog This chapter provides an illustrated parts breakdo wn and a reference for spare part numbers. 4. 1 Serial N umber Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer . Ser ial Number L ocation
4–2 Maint enance and Serv ice Gui de Illustr ated P ar ts Cat alog 4.2 Com puter M ajor C omponen ts Com pu te r M ajor Components
Illustr ated P ar ts Cat alog Maintenance and S ervi c e Guide 4–3 Ta b l e 4 - 1 Spare P ar ts: Computer Major Components Item Description Spare P art Number 1 Display assemb lies (include wireless antenna transceiv ers and cab les) 14.1-inch, SXGA, TFT 14.1-inch, XGA, TFT 379793-001 379792-001 2 Switch co ver 379794-001 3 TPM security module 379807-001 4 LED boar d (includes LED board cable) 379795-001 5 Ke yboards Belgium Brazil Czech Repub lic Denmark Fr a n c e F rench Canada Ger many Greece Hungar y Iceland Inter national Israel Italy Ja pa n Ko r e a 378188-A41 378188-201 378188-221 378188-081 378188-051 378188-121 378188-041 378188-151 378188-211 378188-DD1 378188-021 378188-BB1 378188-061 378188-291 378188-AD1 Latin America Norwa y P or tugal Russia Saudi Arabia Slov akia Slov enia Spain Sweden Switzerland Ta i w a n Thailand Tu r k e y United Kingdom United States 378188-161 378188-091 378188-131 378188-251 378188-171 378188-231 378188-BA1 378188-071 378188-101 378188-111 378188-AB1 378188-281 378188-141 378188-031 378188-001
4–4 Maint enance and Serv ice Gui de Illustr ated P ar ts Cat alog Com pu te r M ajor Components
Illustr ated P ar ts Cat alog Maintenance and S ervi c e Guide 4–5 Ta b l e 4 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P art Number 6 Fan 378233-001 7 Heat sink (includes ther mal paste) 379799-001 8 Processor s (include ther mal paste) Intel P entium M 770 (2.13-GHz) Intel P entium M 760 (2.00-GHz) Intel P entium M 750 (1.86-GHz) Intel P entium M 740 (1.73-GHz) Intel P entium M 730 (1.60-GHz) 379806-001 379805-001 379804-001 379803-001 379802-001 Intel Celeron M 730 (1.5-GHz) 379801-001 9 T ouchP ad (includes T ouchP ad cable) 379798-001 10 T op co ver 379796-001 11 Modem board 380774-001 12 Memory modules (PC2-3200, CL3) 1024 MB 512 MB 256 MB 373121-001 373120-001 373119-001
4–6 Maint enance and Serv ice Gui de Illustr ated P ar ts Cat alog Com pu te r M ajor Components
Illustr ated P ar ts Cat alog Maintenance and S ervi c e Guide 4–7 Ta b l e 4 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P art Number 13 Mini PCI comm unications modules 802.11b/g combination WLAN module, f or use inter nationally 802.11b/g combination WLAN module, f or use Ja pa n 802.11b/g combination WLAN module, f or use in the United States 373032-002 373032-291 373032-001 802.11a/b/g combin ation WLAN module, f or use in Europe, Middle East, Africa 802.11a/b/g combinat ion WLAN Mini PCI communications module f or use Japan 802.11a/b/g combination WLAN module, f or use inter nationally 802.11a/b/g combination WLAN module, f or use Ja pa n 802.11a/b/g combin ation WLAN module, f or use in MO W 802.11a/b/g combin ation WLAN module, f or use in the United States 802.11a/b/g High Band combination WLAN module 373900-021 373900-291 373033-002 373033-291 373900-001 373033-001 373901-001
4–8 Maint enance and Serv ice Gui de Illustr ated P ar ts Cat alog Com pu te r M ajor Components
Illustr ated P ar ts Cat alog Maintenance and S ervi c e Guide 4–9 Ta b l e 4 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P art Number Miscellaneous Plastics Kit 379812-001 14a 14b 14c 14d 14e Includes: PC Card slot space sav er Speaker R TC batter y Memor y module compar tment cov er (includes 1 captiv e screw) Hard drive co ver (includes 2 captiv e screws) Not illustrated: Computer f eet Base enclosure screw caps Displa y bezel rubber caps MultiBa y II space sa v er 15 System boards (include RJ-11 co nnector and cable) Includes 64 MB of discrete video memor y Includes 32 MB of discrete video memor y Includes UMA video memor y 382909-001 379790-001 379791-001 16 Serial connector module (includes serial connector module cab le) 378227-001 17 Base enclosure 379797-001 18 MultiBa y II devices 8X Max D VD-ROM drive D VD R W/R and CD-RW Combo Driv e D VD/CD-R W Combo Dr iv e 373314-001 375557-001 373315-001
4–10 Maintenance and Serv ice Gui de Illustr ated P ar ts Cat alog Com pu te r M ajor Components
Illustr ated P ar ts Cat alog Maintenance and S ervi ce Guide 4–11 Ta b l e 4 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P art Number 19 Bluetooth wireless module (includes Bluetooth module cab le) 367871-001 20 A udio boards (include audio board cab les) F or use with system boar ds with discrete video memor y F or use with system boar ds with UMA video memor y 385498-001 379811-001 21 Battery packs 6-cell, 4.8-AHr 6-cell, 4.8-AHr 8-cell, tra v el batter y 372772-001 367457-001 367456-001 22 Hard drives (include fr ame and connector) 7200-r pm 60-GB 380950-001 5400-r pm 80-GB 60-GB 40-GB 379810-001 379809-001 379808-001
4–12 Maintenance and Serv ice Gui de Illustr ated P ar ts Cat alog 4.3 Miscell an eous P l as tic s Kit
Illustr ated P ar ts Cat alog Maintenance and S ervi ce Guide 4–13 T able 4-2 Miscellaneous Plastics Kit Spare P ar t Information Item Description Spare P ar t Number Miscellaneous Plastics Kit , includes: 379812-001 1 PC Card slot space sa ver 2 Speakers 3 R TC batter y 4 Hard drive co v er (includes 2 captive scre ws) 5 Memor y module compar tment cov er (includes 1 captiv e screw) 6 Notebook f eet (4) 7 Base enclosure rubber screw caps (2) 8 MultiBa y II space sa ver Not illustrated: Displa y bezel rubber caps
4–14 Maintenance and Serv ice Gui de Illustr ated P ar ts Cat alog 4.4 Miscell an eous Ca bl e Kit
Illustr ated P ar ts Cat alog Maintenance and S ervi ce Guide 4–15 Ta b l e 4 - 3 Miscellaneous Cable Kit Spare P ar t Information Item Description Spare P art Number Miscellaneous Cable Kit , includes: 389013-001 1 LED board cable 2 Bluetooth module cable 3 RJ-11 connector module with cable 4 Audio board cab les (two , one for us e on models with system boards with discrete video memor y , one f or use on models with system boards with UMA video memor y) 5 T ouchP ad cable 6 Ser ial connector module cable Not illustrated: Speak er cable (f or use on models with system boards with discrete video memor y)
4–16 Maintenance and Serv ice Gui de Illustr ated P ar ts Cat alog 4.5 Mas s Storag e De vices Ta b l e 4 - 4 Mass Storage Devices Spare P ar t Information Item Description Spare P art Number 1 Hard drives (include fr ame and connector) 7200-r pm 60-GB 380950-001 5400-r pm 80-GB 60-GB 40-GB 379810-001 379809-001 379808-001 2 Optical drives (include bezel) 8X Max D VD-ROM drive D VD R W/R and CD-R W Combo Drive D VD/CD-R W Combo Dr iv e 373314-001 375557-001 373315-001
Illustr ated P ar ts Cat alog Maintenance and S ervi ce Guide 4–17 4.6 Miscell an eous (Not I llus trated) Ta b l e 4 - 5 Miscellaneous (Not Illustrated) Spare P ar t Information Description Spare P art Number Adjustable Notebook Stand 372420-001 HP Adv anced Docking Stand 374804-001 HP Doc king Stand 374803-001 Docking Stand Miscella neous Plastics Kit 380045-001 Carrying cases Nylon top load Nylon entr y le vel 325815-001 and 325815-002 325814-001 External MultiBa y II 367621-001 External MultiBa y II USB cable and stand 367622-001 External MultiBa y II power cable 367870-001 USB 1.1 diskette drive 359118-001
4–18 Maintenance and Serv ice Gui de Illustr ated P ar ts Cat alog P ower supplies 65 watt A C adapter 65 watt, slim profile A C adapter 239704-001 381090-001 Po w e r c o rd s Fo r u s e i n : A ustralia and Ne w Zealand 246959-011 Belgium, Europe, Finland, F rance, Germany , Greece, the Netherlands, Norwa y , P or tugal, Spain, and Sweden 246959-021 Brazil 246959-201 Canada, F rench Canada, Latin America, T aiwan, Thailand, and the United States 246959-001 Denmark 246959-081 Hong K ong and the United Kingdom 246959-031 Israel 246959-BB1 Italy 246959-061 Japan 246959-291 K orea 246959-AD1 Sweden 246959-A G1 Ta b l e 4 - 5 Miscellaneous (Not Illustrated) Spare P ar t Information (Continued) Description Spare P art Number
Illustr ated P ar ts Cat alog Maintenance and S ervi ce Guide 4–19 Screw Kit (includes the f ollowing scre ws; ref er to Appendix C , “Screw Listing, ” for more inf or mation on specifications and usage 379813-001 ■ He x sock et HM5.0×11.0 screw lock ■ Phillips PM2.5×13.0 spring-loaded scre w ■ Phillips PM2.5×4.0 screw ■ Phillips PM2.0x8.0 shoulder screw ■ Phillips PM2.0×8.0 screw ■ Phillips PM2.0×7.0 screw ■ Phillips PM2.0×4.0 screw ■ Phillips PM2.0x3.0 scre w ■ Phillips PM1.5×8.0 screw ■ Phillips PM1.5×3.0 screw ■ T orx8 T8M2.0×8.0 screw Ta b l e 4 - 5 Miscellaneous (Not Illustrated) Spare P ar t Information (Continued) Description Spare P art Number
4–20 Maintenance and Serv ice Gui de Illustr ated P ar ts Cat alog 4.7 Sequ enti al P ar t Number Lis ting Ta b l e 4 - 6 Sequential P ar t Number Listing Spare P ar t Number Description 239704-001 65-watt A C adapter 246959-001 P ower cord f or use in Can ada, F rench Canada, Latin Amer ica, T aiwan, Thailand, and the United States 246959-011 P owe r cord f or use in A ustralia and New Zealand 246959-021 P owe r cord f or use in Be lgium, Europe, Finland, F rance, Ger many , Greece, the Netherlands, Norwa y , P or tugal, Spain, and Sweden 246959-031 P owe r cord f or use in Hong K ong and the United Kingdom 246959-061 P owe r cord f or use in Italy 246959-081 P owe r cord f or use in Denmark 246959-201 P owe r cord fo r use in Brazil 246959-291 P owe r cord fo r use in Japan 246959-AD1 P ower cord f or use in K orea 246959-A G1 P ower cord f or use in Sweden 246959-BB1 P ow er cord f or use in Israel 325814-001 Nylon, entr y-le v el top load carr ying case 325815-001 Nylon top load carr ying case
Illustr ated P ar ts Cat alog Maintenance and S ervi ce Guide 4–21 325815-002 Nylon top load carr ying case 359118-001 USB 1.1 diskette driv e 367456-001 8-cell, tra v el batter y pack 367457-001 6-cell, 4.8-AHr batter y pac k 367871-001 Bluetooth wireless module (includes Bluetooth board cable) 372420-001 Adjustable Notebook Stand 372772-001 6-cell, 4.8-AHr batter y pac k 373032-001 802.11b/g combination WLAN module, f or use in the United States 373032-002 802.11b/g combination WLAN module, f or use inter nationally 373032-291 802.11b/g combinati on WLAN module, f or use Japan 373033-001 802.11a/b/g combinat ion WLAN module, f or use in the United States 373033-002 802.11a/b/g combination WL AN module, f or use inter nationally 373033-291 802.11a/b/g combinat ion WLAN module, f or use Japan 373119-001 256-MB memor y module (PC2-3200, CL3) 373120-001 512-MB memor y module (PC2-3200, CL3) 373121-001 1024-MB memor y module (PC2-3200, CL3) Ta b l e 4 - 6 Sequential P ar t Number Listing (Continued) Spare P ar t Number Description
4–2 2 Maintenance and Serv ice Gui de Illustr ated P ar ts Cat alog 373314-001 8X Max D VD-ROM drive MultiBa y II de vice 373315-001 D VD/CD-R W Combo Dr iv e MultiBay II de vice 373900-001 802.11a/b/g combinatio n WLAN module, f or use in MOW 373900-021 802.11a/b/g combination WLAN module, f or use in Europe, Middle East, and Africa 373900-291 802.11a/b/g combination WLAN Mini PCI communications module f or use Japan 373901-001 802.11a/b/g High B and combination WLAN module 374803-001 HP Docking Station 374804-001 HP Adva nced Docking Station 375557-001 D VD RW/R and CD-R W Combo Drive MultiBa y II device 378188-001 K eyboard f or us e in the United States 378188-021 K eyboard f or use inter nationally 378188-031 K eyboard f or use in the United Kingdom 378188-041 K eyboard f o r use in Ger many 378188-051 K eyboard f or use in F rance 378188-061 K eyboard f or use in Italy 378188-071 K eyboard f or use in Spain Ta b l e 4 - 6 Sequential P ar t Number Listing (Continued) Spare P ar t Number Description
Illustr ated P ar ts Cat alog Maintenance and S ervi c e Guide 4–2 3 378188-081 K eyboard f or use in Denmar k 378188-091 K eyboard f or use in Norwa y 378188-101 K eyboard f or use in Sweden 378188-111 K eyboard f or use in Switzerland 378188-121 K eyboard f or use in F rench Canada 378188-131 K eyboard f o r use in P or tugal 378188-141 K eyboard f or use in T ur k ey 378188-151 K eyboard f or use in Greece 378188-161 K eyboard f or use in Latin Amer ica 378188-171 K eyboard f or use in Saudi Arabia 378188-201 K eyboard f or use in Brazil 378188-211 K eyboard f or use in Hungar y 378188-221 K eyboard f or use in Czech Republic 378188-231 K eyboard f or use in Slov akia 378188-251 K eyboard f or use in Russia 378188-281 K eyboard f o r use in Thailand 378188-291 K eyboard f or use in Japan Ta b l e 4 - 6 Sequential P ar t Number Listing (Continued) Spare P ar t Number Description
4–2 4 Maintenance and Serv ice Gui de Illustr ated P ar ts Cat alog 378188-A41 K eyboard f o r use in Belgium 378188-AB1 K eyboard f or use in T aiwan 378188-AD1 K eyboard f or use in K orea 378188-BA1 K eyboard f o r use in Slov enia 378188-BB1 K eyboard f or use in Israel 378188-DD1 K eyboard f o r use in Iceland 378227-001 Serial connector module (includes cable) 378233-001 F an 379790-001 System board (includes 32 MB of discrete video memor y and RJ11 connector and cable) 379791-001 System board (include s UMA video memor y and RJ11 connector and cab le) 379792-001 14.1-inch, XGA, TFT disp la y assembly (includes wireless antenna boards and cables) 379793-001 14.1-inch, SXGA, TFT disp la y assembly (includes wireless antenna boards and cables) 379794-001 Switch cov er 379795-001 LED board (includes LED board cable) 379796-001 T op cov er Ta b l e 4 - 6 Sequential P ar t Number Listing (Continued) Spare P ar t Number Description
Illustr ated P ar ts Cat alog Maintenance and S ervi ce Guide 4–2 5 379797-001 Base enclosure 379798-001 T ouchP ad (includes T ouchPad cab le) 379799-001 Heat sink (i ncludes ther mal paste) 379801-001 Intel Celeron M 730 (1.5-GHz) processor (includes ther mal paste) 379802-001 Intel P entium M 730 (1 .60-GHz) processor (includes ther mal paste) 379803-001 Intel P entium M 740 (1 .73-GHz) processor (includes ther mal paste) 379804-001 Intel P entium M 750 (1 .86-GHz) processor (includes ther mal paste) 379805-001 Intel P entium M 760 (2 .00-GHz) processor (includes ther mal paste) 379806-001 Intel P entium M 770 (2 .13-GHz) processor (includes ther mal paste) 379807-001 TPM security module 379808-001 5400-r pm 40-GB hard drive (includes frame and connector) 379809-001 5400-r pm 60-GB hard drive (includes frame and connector) 379810-001 5400-r pm 80-GB hard drive (includes frame and connector) Ta b l e 4 - 6 Sequential P ar t Number Listing (Continued) Spare P ar t Number Description
4–2 6 Maintenance and Serv ice Gui de Illustr ated P ar ts Cat alog 379811-001 A udio f or use with syste m boards with UMA video memor y board (includes audio board cab le) 379812-001 Miscella neous Plastics Kit 379813-001 Screw Kit 380045-001 Docking Stand Mi scellaneous Plastics Kit 380774-001 Modem board 380950-001 7200-r pm 60-GB hard drive (includes frame and connector) 381090-001 65 watt, slim profile A C adapter 382909-001 System board (includes 64 MB of discrete video memor y and RJ11 connector and cable) 385498-001 A udio board f or use with system boards with discrete video memor y (includes audio board cable) 389013-001 Miscellaneous Cable Kit Ta b l e 4 - 6 Sequential P ar t Number Listing (Continued) Spare P ar t Number Description
Maintenance and S ervi c e Guide 5–1 5 Remo v al an d Repl acem ent Preliminaries This chapter provides essential information for proper and safe remov al and replacement service. 5 . 1 T ools Required Y ou will need the follo wing tools to complete the remov al and replacement procedures: ■ Magnetic scre wdri ver ■ Phillips P0 scre wdri v er ■ T orx T8 screwdri ver ■ 5.0-mm socket for system board locks ■ Flat-bladed scre wdri ver ■ T ool kit—includes connector remov al tool, loopback plugs, and case utility tool
5–2 Maint enance and Serv ice Gui de Re mo val and R eplacement Pr eliminar ies 5 .2 Ser vice Consi derations The follo wing sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remov e each subassembly from the computer , place the subassembly (and all accompanying scre ws) aw ay from the work area to pre vent damage. Pl a s t i c Par t s Using excessi ve force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Ca bl es and Conn ec tors Ä CA UTION: When servic ing th e computer , ensure that cables are placed in their pr oper locations dur ing the rea ssembl y proce ss . Impr oper cable placement can damage the com puter . Cables must be handled with extreme care to a void damage. Apply only the tension required to unseat or seat the cables during remov al and insertion. Handle cables by the connector whene ver possible. In all cases, a void bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged b y parts being removed or replaced. Handle flex cables w ith e xtreme care; these cables tear easily .
R emo val and R eplacement Pr eliminari es Maintenance and S ervi c e Guide 5–3 5 .3 P r e v ent ing Da mage to R emo v able D ri v es Remov able dri ves are fragile components that must be handled with care. T o prev ent damage to the computer , damage to a remov able dri ve, or loss of information, observ e the follo wing precautions: ■ Before removing or inserting a hard dri ve, shut do wn the computer . If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it do wn through the operating system. ■ Before removing a disk ette driv e or optical dri ve, ensure that a diskette or disc is not in the dri ve and ensure that the optical dri ve tray is closed. ■ Before handling a dri ve, ensure that you are dischar ged of static electricity . While handling a dri ve, a void touching the connector . ■ Handle dri ves on surf aces co vered with at least one inch of shock-proof foam. ■ A v oid dropping driv es from any height onto an y surface. ■ After removing a hard dri ve, an optical dri ve, or a diskette dri ve, place it in a static-proof bag. ■ A v oid exposing a hard dri ve to products that ha ve magnetic f ields, such as monitors or speakers. ■ A v oid exposing a dri ve to temperature e xtremes or liquids. ■ If a dri ve must be mailed, place the dri ve in a b ubble pack mailer or other suitable form of protecti ve packaging and label the package “FRA GILE: Handle W ith Care. ”
5–4 Maint enance and Serv ice Gui de Re mo val and R eplacement Pr eliminar ies 5 .4 Pre v entin g Elec trostati c Dam ag e Many electronic components are sensiti ve to electrostatic dischar ge (ESD). Circuitry design and structure determine the degree of sensiti vity . Networks b uilt into many inte grated circuits provide some protection, b ut in many cases, the dischar ge contains enough po wer to alter de vice parameters or melt silicon junctions. A sudden dischar ge of static electricity from a finger or other conductor can destroy static-sensiti ve de vices or microcircuitry . Often the spark is neither felt nor heard, b ut damage occurs. An electronic de vice e xposed to electrostatic dischar ge may not be af fected at all and can work perfectly throughout a normal cycle. Or the de vice may function normally for a while, then degrade in the internal layers, reducing its life e xpectancy .
R emo val and R eplacement Pr eliminari es Maintenance and S ervi c e Guide 5–5 5 .5 P a c k a ging an d T rans portin g Precautions Use the follo wing grounding precautions when packaging and transporting equipment: ■ T o av oid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. ■ Protect all electrostatic-sensiti ve parts and assemblies with conducti ve or appro ved containers or packaging. ■ K eep electrostatic-sensiti ve parts in their containers until the parts arri ve at static-free w orkstations. ■ Place items on a grounded surface before remo ving items from their containers. ■ Alw ays be properly grounded when touching a sensiti ve component or assembly . ■ Store reusable electrostatic-sensiti ve parts from assemblies in protecti ve packaging or nonconducti ve foam. ■ Use transporters and con ve yors made of antistatic belts and roller b ushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to a v oid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
5–6 Maint enance and Serv ice Gui de Re mo val and R eplacement Pr eliminar ies 5 .6 W orkstation Preca utions Use the follo wing grounding precautions at workstations: ■ Cov er the workstation with approv ed static-shielding material (refer to T able 4-2, “Static-Shielding Materials” ). ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■ Use conducti ve f ield service tools such as cutters, dri vers, and v acuums. ■ When f ixtures must directly contact dissipati ve surf aces, use f ixtures made only of static-safe materials. ■ K eep the work area free of nonconducti ve materials such as ordinary plastic assembly aids and Styrofoam. ■ Handle electrostatic-sensiti ve components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ■ A v oid contact with pins, leads, or circuitry . ■ T urn of f po wer and input signals before inserting or removing connectors or test equipment.
R emo val and R eplacement Pr eliminari es Maintenance and S ervi c e Guide 5–7 5 .7 G rounding E quip men t and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. T o provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. ■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conducti ve floors or dissipati ve floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. T o be effecti ve, the conducti ve strips must be w orn in contact with the skin. Other grounding equipment recommended for use in pre venting electrostatic damage includes: ■ Antistatic tape ■ Antistatic smocks, aprons, and slee ve protectors ■ Conducti ve bins and other assembly or soldering aids ■ Nonconducti ve foam ■ Conducti ve tabletop w orkstations with ground cords of one megohm resistance ■ Static-dissipati ve tables or floor mats with hard ties to the ground ■ Field service kits ■ Static aw areness labels ■ Material-handling packages ■ Nonconducti ve plastic bags, tubes, or box es ■ Metal tote boxes ■ Electrostatic v oltage le vels and protecti ve materials
5–8 Maint enance and Serv ice Gui de Re mo val and R eplacement Pr eliminar ies T able 5-1 shows ho w humidity affects the electrostatic v oltage le ve ls generated by dif ferent activities. T able 5-2 lists the shielding protection provided b y antistatic bags and floor mats. Ta b l e 5 - 1 T ypical Electrostatic V oltage Levels Relative Humidity Event 10% 40% 55% W alking across car pet 35,000 V 15,000 V 7,500 V W alking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vin yl tra y 11,500 V 4,000 V 2,000 V Removing DIPS from Styrof oam 14,500 V 5,000 V 3,500 V Removing b ubble pac k from PCB 26,500 V 20,000 V 7,000 V P acking PCBs in f oam-lined box 21,000 V 11,000 V 5,000 V ✎ A product can be degraded by as little as 700 V. Ta b l e 5 - 2 Static-Shielding Materials Material Use V oltage Pr otection Level Antistatic plastic Bags 1,500 V Carbon-loaded plastic F loor mats 7,500 V Metallized laminate Floor mats 5,000 V
Maintenance and S ervi c e Guide 6–1 6 Remo v al an d Repl acem ent Pr ocedure s This chapter provides remo val and replacement procedures. There are 56 scre ws and scre w locks, in 12 different sizes, that may need to be remov ed, replaced, or loosened when servicing the computer . Make special note of each scre w and screw lock size and location during remov al and replacement. Refer to Appendix C, “Scre w Listing, ” for detailed information on scre w and scre w lock sizes, locations, and usage.
6–2 Maint enance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6. 1 Serial N umber Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer . Ser ial Number L ocation
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–3 6 .2 D isassem bl y Seque nce Chart Use the chart belo w to determine the section number to be referenced when removing computer components. Disassembl y Sequence Chart Section Description # of Screws Remo ved 5.3 Preparing the Computer f or Disassemb ly Batter y pack 0 5.4 Hard Driv e 2 loosened to remov e the hard drive co ver 1 loosened to remov e the hard drive 6 to disassemble hard driv e 5.5 Computer F eet 0 5.6 Bluetooth Board 0 5.7 MultiBa y II De vice 1 5.8 External Memor y Module 1 loosened to remov e the memor y module compar tment cov er 5.9 Key b o a r d 3 5.10 Switch Cov er 3 5.11 LED Board 5 5.12 TPM Security Module 1 5.13 Fa n 2 loosened 5.14 Heat Sink 4 loosened
6–4 Maint enance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es Section Description # of Screws Remo ved 5.15 Processor 0 5.16 Modem Board 2 5.17 Inter nal Memor y Module 0 5.18 T ouchP ad 0 5.19 Mini PCI Communications Module 0 Å T o prev ent an unresponsive system and the displa y of a warning message, install only a Mini PCI de vice author ized f or use in your computer b y the governmental agency that regulates wireless de vices in y our countr y . If you install a de vice and then receiv e a warning message, remov e the de vice to restore computer functionality . Then contact Customer Care. 5.20 Displa y Assembly 6 5.21 To p C o v e r 11 5.22 Serial Connector Module 2 screw locks 5.23 A udio Board 0 5.24 System Board 2 screw loc ks 4 screws Disassembl y Sequence Char t (Continued)
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–5 6. 3 Pr eparing t h e Com pu ter f or Di sassem bl y Before you begin an y remov al or installation procedures: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Disconnect the po wer cord. Battery P ack Spare P ar t Number Inf ormation 6-cell, 4.4-AHr 6-cell, 4.8-AHr 8-cell, tra v el batter y 372772-001 367457-001 367456-001
6–6 Maint enance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 4. Remov e the battery pack by follo wing these steps: a. T urn the computer upside do wn with the rear panel to ward you. b . Slide and hold the battery pack lock latch 1 to the right. c. Slide the battery pack release latch 2 to the right. (The battery pack disengages from the computer .) d. Slide the battery pack 3 straight back and remov e it. R emo ving the Battery P ack Re verse the abo ve procedure to install the battery pack.
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–7 6.4 Hard Driv e 1. Prepare the computer for disassembly (refer to Section 6.3 ). 2. Position the computer with the right side to ward you. Har d Drive Spare P art Number Information 7200-r pm 60-GB 380950-001 5400-r pm 80-GB 60-GB 40-GB 379810-001 379809-001 379808-001
6–8 Maint enance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 3. Loosen the two PM1.5×4.0 scre ws 1 that secure the hard dri v e cov er to the computer . 4. Lift the right side of the hard dri v e cov er 2 and swing it to the left. 5. Remov e the hard driv e cover . ✎ The hard dri ve co ver is included in the Miscellaneous Plastics Kit, spare part number 379812-001. R emo ving the Har d Dri ve C o ver
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–9 a. Loosen the PM2.5×13.0 spring-loaded hard dri ve retention scre w 1 . b . Grasp the mylar tab on the right side of the hard dri ve and slide the hard dri ve 2 to the left to disconnect it from the system board. c. Remov e the hard driv e 3 from the hard dri v e bay . R emo ving the Har d Dri ve
6–10 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es d. Remov e the four PM2.5×4.0 screws 1 and the tw o PM1.5×4.0 scre ws 2 that secure the hard dri ve frame to the hard dri ve. e. Lift the frame 3 straight up to remov e if from the hard dri v e. f. Remov e the hard driv e connector 4 from the hard dri ve. R emo v ing the H ar d Dri ve F r ame and Co nnecto r Re verse the abo ve procedure to install and reassemble the hard dri ve.
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–11 6.5 C om p u t er Feet The computer feet are adhesi ve-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 379812-001. R eplac ing the Notebook F eet
6–12 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6.6 Bluetooth B oard 1. Prepare the computer for disassembly (refer to Section 6.3 ). 2. Position the computer with the front panel to ward you. 3. Slide the Bluetooth board 1 out of the clip in the hard dri ve compartment. 4. Disconnect the Bluetooth board cable 2 from the board. R emo v ing the Bluetooth Boar d Re verse the abo ve procedure to install a Bluetooth board. Bluetooth Boar d Spare P art Number Information Bluetooth wireless board (includes Bluetooth board cable) 367871-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–13 6.7 M ul ti B ay I I D e vi c e 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Position the computer with the right side to ward you. 3. If it is installed, remov e the PM2.0×5.0 security screw 1 that secures the MultiBay II de vice to the computer . 4. Gently press in on the left side of the de vice 2 to unlock it. 5. Slide the de vice 3 from the computer . R emo v ing the MultiBay II Dev ice Re verse the abo ve procedure to install a MultiBay II de vice. MultiBa y II Device Spare P ar t Number Inf ormation 8X Max D VD-ROM driv e D VD R W/R and CD-R W Combo Drive D VD/CD-RW Combo Drive 373314-001 375557-001 373315-001
6–14 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6.8 Exter n al Memor y Module 1. Prepare the computer for disassembly (refer to Section 6.3 ). 2. Position the computer with the front panel to ward you. 3. Loosen the PM1.5×4.0 scre w 1 that secures the memory module compartment cov er to the computer . 4. Lift the right side of the cov er 2 up and swing it to the left. 5. Remov e the memory module compartment cover . ✎ The memory module compartment cov er is included in the Miscellaneous Plastics Kit, spare part number 379812-001. R emo v ing the Memory Module Compartment Co ve r Memory Module Spare P ar t Number Inf ormation 1024 MB 512 MB 256 MB 373121-001 373120-001 373119-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–15 6. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The side of the memory module opposite the socket rises a way from the computer .) 7. Slide the memory module 2 aw ay from the socket at an angle. 8. Remov e the memory module. ✎ Memory modules are designed with a notch 3 to pre vent incorrect installation into the memory module socket. R emo v ing the Memor y Module Re verse the abo ve procedure to install a memory module.
6–16 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6.9 K e ybo a rd 1. Prepare the computer for disassembly ( Section 6.3 ). 2. T urn the computer upside do wn with the front panel to ward you. Ke yboard Spare P ar t Number Information Belgium Brazil Czech Repub lic Denmark F rance F rench Canada Ger many Greece Hungar y Iceland Inter national Israel Italy Ja pan Ko r e a 378188-A41 378188-201 378188-221 378188-081 378188-051 378188-121 378188-041 378188-151 378188-211 378188-DD1 378188-021 378188-BB1 378188-061 378188-291 378188-AD1 Latin America Norwa y P or tugal Russia Saudi Arabia Slov akia Slov enia Spain Sweden Switzerland Ta i w a n Thailand Tu r k e y United Kingdom United States 378188-161 378188-091 378188-131 378188-251 378188-171 378188-231 378188-BA1 378188-071 378188-101 378188-111 378188-AB1 378188-281 378188-141 378188-031 378188-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–17 3. Remov e the three T8M2.0×8.0 screws that secure the ke yboard to the computer . R emo v ing the K ey board Sc r e ws
6–18 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 4. T urn the computer display-side up with the front panel to ward you. 5. Open the computer as far as possible. 6. Slide the four ke yboard retention tabs 1 forward. The tabs are located between the esc and f1 ke ys, between the f4 and f5 ke ys, between the f8 and f9 ke ys, and between the f12 and delete ke ys. 7. Lift the rear edge of the ke yboard 2 and swing it forward until it rests on the palm rest. R eleasing the K ey board
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–19 8. Release the zero insertion force (ZIF) connector 1 to which the ke yboard cable is connected and disconnect the ke yboard cable 2 from the system board. 9. Release the ZIF connector 3 to which the pointing stick cable is connected and disconnect the pointing stick cable 4 from the system board. Disconnec ting the K e y boar d and P oin ting Sti c k Cable s 10. Remov e the keyboard. Re verse the abo ve procedure to install the ke yboard.
6–20 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6. 1 0 S w it c h C o ver 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Release the ke yboard ( Section 6.9 ). 3. Lift up the left and right hinge cov er sections 1 of the switch cov er to detach the cover from the computer . 4. Swing the rear edge of the hinge cov er 2 up and forward until the cov er rests on the computer . (The LED board cable is no w visible at the upper -left edge of the computer .) R emo ving the S w itch C o v er Switch Co ver Spare Part Number Inf ormation Switch cov er 379794-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–21 5. Disconnect the LED board cable from the system board. Disconnec ting the LED Boar d Ca ble 6. Remov e the switch cove r . Re verse the abo ve procedure to install the switch cov er .
6–2 2 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6. 1 1 LED Board 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Remov e the keyboard ( Section 6.9 ). 3. Remov e the switch cove r ( Section 6.10 ). 4. T urn the switch cov er upside down. 5. Remov e fi ve PM2.0×3.0 scre ws 1 that secure the LED board to the switch co ver . 6. Remov e the LED board 2 . R emo ving the LED Boar d Re verse the abo ve procedure to install the LED board. LED Boar d Spare P art Number Information LED board (includes LED board cable) 379795-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–2 3 6. 1 2 TP M Sec urit y Modul e 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Remov e the keyboard ( Section 6.9 ). 3. Remov e the switch cove r ( Section 6.10 ). 4. Remov e the PM1.5×3.0 screw 1 that secures the TPM security module to the computer . 5. Lift up on the right side of the module 2 to disconnect it from the system board. R emo ving the TP M Sec ur ity Module 6. Remov e the TPM security module. Re verse the abo ve procedure to install the TPM security module. TPM Security Module Spare P ar t Number Information TPM security module 379807-001
6–2 4 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6. 1 3 Fan 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Release the ke yboard ( Section 6.9 ). 3. Disconnect the fan cable 1 from the system board. 4. Loosen the two PM2.0×7.0 scre ws 2 that secure the fan to the computer . 5. Remov e the fan 3 . R emo v ing the Fa n Re verse the abo ve procedure to install the fan. F an Spare P a rt Number Information F an 378233-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–2 5 6. 1 4 H ea t Sink 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Release the ke yboard ( Section 6.9 ). 3. Remov e the fan ( Section 6.13 ). 4. Loosen the four PM2.0×8.0 shoulder scre ws that secure the heat sink to the computer . L oose ning the Heat Sink Scr e w s Heat Sink Spare P ar t Number Information Heat sink (includes ther mal paste) 379799-001
6–2 6 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 5. Lift the right side of the heat sink 1 to disengage it from the processor . 6. Slide the heat sink 2 up and to the right to remov e it. ✎ Due to the adhesi v e quality of the thermal paste located between the heat sink and processor , it may be necessary to mov e the heat sink from side to side to detach the heat sink from the processor . R emo v ing the H eat Sink
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–2 7 ✎ The thermal paste should be thoroughly cleaned from the surfaces of the heat sink 1 and processor 2 each time the heat sink is remov ed. Thermal paste is included with all heat sink and processor spare part kits. R eplac ing the T hermal P as te Re verse the abo ve procedure to install the heat sink.
6–2 8 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6. 1 5 Pro ces s or 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Release the ke yboard ( Section 6.9 ). 3. Remov e the fan ( Section 6.13 ). 4. Remov e the heat sink ( Section 6.14 ). Pr ocessor Spare P ar t Number Information Processors (include ther mal paste) Intel P entium M 770 (2.13-GHz) Intel P entium M 760 (2.00-GHz) Intel P entium M 750 (1.86-GHz) Intel P entium M 740 (1.73-GHz) Intel P entium M 730 (1.60-GHz) 379806-001 379805-001 379804-001 379803-001 379802-001 Intel Celeron-M 730 (1.5-GHz) 379801-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–29 5. Use a flat-blade scre wdriv er to turn the processor locking scre w 1 one-quarter turn counterclockwise until you hear a click. 6. Lift the processor 2 straight up and remov e it. ✎ The gold triangle 3 on the processor should be aligned in the rear right corner when you install the processor. R emo ving the Pr ocess or Re verse the abo ve procedure to install the processor .
6–30 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6. 1 6 M o de m B oa rd 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Release the ke yboard ( Section 6.9 ). 3. Remov e the two PM2.0×3.0 scre ws 1 that secure the modem board to the computer . 4. Lift the left side of the modem board 2 to disconnect it from the system board. 5. Disconnect the modem cable 3 from the modem board. 6. Remov e the modem board. R emo v ing the Modem Board Re verse the abo ve procedure to install the modem board. Modem Boar d Spare P ar t Number Information Modem board 380774-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–31 6. 1 7 Internal M emor y Module 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Release the ke yboard ( Section 6.9 ). Memory Module Spare P ar t Number Inf ormation 1024 MB 512 MB 256 MB 373121-001 373120-001 373119-001
6–3 2 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 3. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The side of the memory module opposite the socket rises a way from the computer .) 4. Slide the memory module 2 aw ay from the socket at an angle. 5. Remov e the memory module. ✎ Memory modules are designed with a notch 3 to pre vent incorrect installation into the memory module socket. R emo ving the Int ernal Me mory Module Re verse the abo ve procedure to install a memory module.
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–33 6. 1 8 T o uc h P a d 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Remov e the keyboard ( Section 6.9 ). 3. Press do wn on the section of the top co ver 1 to the left of the metal tab next to the T ouchPad . 4. Lift up on the metal tab 2 on the T ouchPad until the T ouchPad disengages from the top co ver . R eleasing the T ouchP ad T ouchP ad Spare Part Number Information T ouchP ad (includes T ouchP ad cable) 379798-001
6–3 4 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 5. Swing the T ouchPad 1 up and to the left until it rests on the palm rest. 6. Disconnect the T ouchPad cable 2 from the system board. R emo v ing the T ouchP ad 7. Remov e the T ouchPad. Re verse the abo ve procedure to install the T ouchPad.
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–35 6. 1 9 M i ni PC I C o m m un i c a t io n s Module 1. Prepare the computer for disassembly ( Section 6.3 ). 2. Remov e the keyboard ( Section 6.9 ). 3. Remov e the T ouchPad ( Section 6.18 ). Mini PCI Comm unications Module Spare P ar t Number Information 802.11b/g combination WLAN module, f or use inter nationally 802.11b/g combination WLAN module, f or use Japan 802.11b/g combination WLAN module, f or use in the United States 373032-002 373032-291 373032-001 802.11a/b/g combination WLAN module, f or use in Europe, Middle East, and Africa 802.11a/b/g combination WLAN Mini PCI communications module f or use Ja pan 802.11a/b/g combination WLAN module, f or use inter nationally 802.11a/b/g combination WL AN module, f or use Japan 802.11a/b/g combination WLAN module, f or use in MO W 802.11a/b/g combination WL AN module, f or use in the United States 802.11a/b/g High Band combination WLAN module 373900-021 373900-291 373033-002 373033-291 373900-001 373033-001 373901-001
6–3 6 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 4. Disconnect the auxiliary and main antenna cables 1 from the Mini PCI communications module. ✎ Make note of which antenna cable is attached to which antenna clip on the Mini PCI communications module before disconnecting the cables. 5. Spread the two retaining tabs 2 on each side of the Mini PCI socket to release the Mini PCI communications module. (The side of the Mini PCI communications module opposite the socket rises a way from the computer .) 6. Remov e the Mini PCI communications module by pulling the module aw ay from the socket at a 45-de gree angle 3 . ✎ Mini PCI communications modules are designed with a notch 4 to pre vent incorrect installation into the Mini PCI socket. R emo v ing a Mini PCI C ommuni cations Module Re verse the abo ve procedure to install a Mini PCI communications module.
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–3 7 6 .2 0 Di spla y Asse mbl y 1. Prepare the computer for disassembly ( Section 6.3 ) and remo ve the follo wing components: a. K eyboard ( Section 6.9 ) b . Switch co ver ( Section 6.10 ) c. T ouchPad ( Section 6.18 ) Displa y Assembl y Spare P ar t Number Information 14.1-inch, SXGA, TFT 14.1-inch, XGA, TFT 379793-001 379792-001
6–3 8 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 2. Disconnect the wireless antenna cables 1 from the Mini PCI communications module. 3. Remov e the wireless antenna cables from the Mini PCI compartment and the top cov er clips 2 and 3 . 4. Disconnect the display cable 4 from the system board. 5. Remov e the two PM2.0×4.0 scre ws 5 that secure the display assembly to the computer . Disconnec ting the Displa y Cable and R emo vi ng the Display Sc re ws
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–3 9 6. Position the computer with the rear panel to ward you. 7. Remov e the four T8M2.0×8.0 screws 1 that secure the display assembly to the computer . 8. Lift the display assembly straight up and remov e it 2 . R emo v ing the Display As sembl y Re verse the abo ve procedure to install the display assembly .
6–40 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6.2 1 T o p C o v er 1. Prepare the computer for disassembly ( Section 6.3 ) and remo ve the follo wing components: a. Hard dri ve ( Section 6.4 ) b . K eyboard ( Section 6.9 ) c. Switch cov er ( Section 6.10 ) d. T ouchPad ( Section 6.18 ) e. Display assembly ( Section 6.20 ) T op Cover Spare P ar t Number Information T op cover 379796-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–41 2. T urn the computer upside do wn with the front panel to ward you. 3. Remov e the following: 1 T wo rubber scre w cov ers ✎ The rubber scre w cov ers are included in the Miscellaneous Plastics Kit, spare part number 379812-001. 2 T en T8M2.0×8.0 scre ws 3 T wo PM2.0×3.0 scre ws in the hard dri ve bay R emo v ing the T op Co ver S cr e w s, P art 1
6–4 2 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 4. T urn the computer right-side up with the front panel to ward you. 5. Disconnect the Bluetooth board cable 1 from the system board. 6. Remov e the two PM2.0×4.0 scre ws 2 that secure the top cov er to the computer . R emo v ing the T op Co ver S cr e w s, P art 2
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–43 7. Lift the rear edge of the top cov er 1 until it disengages from the left and right sides of the base enclosure. 8. Lift the top cov er 2 straight up and remove it. R eleasing the T op Co ver Re verse the abo ve procedure to install the top cov er .
6–44 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6.2 2 Seri al C onnec tor Module 1. Prepare the computer for disassembly ( Section 6.3 ) and remo ve the follo wing components: a. Hard dri ve ( Section 6.4 ) b . K eyboard ( Section 6.9 ) c. Switch cov er ( Section 6.10 ) d. T ouchPad ( Section 6.18 ) e. Display assembly ( Section 6.20 ) f. T op cov er ( Section 6.21 ) Serial Connector Module Spare P ar t Number Information Serial connector module (includes serial connector module cable) 378227-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–45 2. Position the computer with the right side to ward you. 3. Disconnect the serial connector module cable 1 from the system board. 4. Remov e the two HM5.0×11.0 scre w locks 2 that secure the serial connector module to the base enclosure. 5. Remov e the serial connector module 3 from the base enclosure. R emo v ing the Ser ial C onnect or Module and Ca ble Re verse the abo ve procedure to install the serial connector module.
6–4 6 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6.23 Au d i o B o ard 1. Prepare the computer for disassembly ( Section 6.3 ) and remo ve the follo wing components: a. Hard dri ve ( Section 6.4 ) b . K eyboard ( Section 6.9 ) c. Switch cov er ( Section 6.10 ) d. T ouchPad ( Section 6.18 ) e. Display assembly ( Section 6.20 ) f. T op cov er ( Section 6.21 ) A udio Board Spare P ar t Number Inf ormation F or use with system boards with discrete video memor y F or use with system boards with UMA video memor y 385498-001 379811-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–4 7 2. Disconnect the audio board cable from the system board. Disconnec ting the Audi o Board C able
6–4 8 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 3. Flex the right side of the base enclosure 1 outwa rd until the USB connectors 2 and audio connectors 3 are clear of the openings in the base enclosure. R eleasing the A udio Boar d
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–4 9 4. Lift the right side of the audio board 1 , and then lift the board 2 out of the base enclosure. R emo v ing the Audio Boar d Re verse the abo ve procedure to install the audio board.
6–5 0 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 6.24 S y s te m B o ar d ✎ When replacing the system board, ensure that the follo wing components are remov ed from the defectiv e system board and installed on the replacement system board: ■ Memory modules ( Section 6.8 and Section 6.17 ) ■ TPM security module ( Section 6.12 ) ■ Processor ( Section 6.15 ) ■ Modem board ( Section 6.16 ) ■ Mini PCI communications module ( Section 6.19 ) 1. Prepare the computer for disassembly ( Section 6.3 ) and remov e the following components: a. Hard dri ve ( Section 6.4 ) b . Bluetooth board ( Section 6.6 ) c. MultiBay II de vice ( Section 6.7 ) d. K eyboard ( Section 6.9 ) e. Switch cov er ( Section 6.10 ) f. Fan ( Section 6.13 ) g. Heat sink ( Section 6.14 ) h. T ouchPad ( Section 6.18 ) i. Display assembly ( Section 6.20 ) j. T op cov er ( Section 6.21 ) System Boar d Spare P art Number Information Includes 64 MB of discrete video memor y Includes 32 MB of discrete video memor y Includes UMA video memor y 382909-001 379790-001 379791-001
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–51 2. Disconnect the speaker cable from the system board 1 . 3. Remov e the speaker 2 . ✎ The speaker is included in the Miscellaneous Plastics Kit, spare part number 379812-001. R emo v ing the Speak er
6–5 2 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 4. Position the computer with the left side to ward you. 5. Disconnect the RJ-11 cable 1 from the system board. 6. Remov e the RJ-11 connector 2 from the clip in the base enclosure. ✎ The RJ-11 connector and cable is included in the Miscellaneous Cables Kit, spare part number 389013-001. R emo v ing the RJ-11 Connect or and Ca ble
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi ce Guide 6–5 3 7. Disconnect the R TC battery cable 1 from the system board. 8. Remov e the R TC battery 2 from the clip in the top cov er . ✎ The R TC battery is included in the Miscellaneous Plastics Kit, spare part number 379812-001. R emo v ing the RT C Batter y 9. Position the computer with the rear panel to ward you.
6–5 4 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 10. Remov e the two HM5.0×11.0 scre w locks on each side of the external monitor connector . R emo v ing the S y stem Boar d Sc r e w L ocks
R emo v al and Replace ment Pr ocedure s Maintenance and S ervi c e Guide 6–5 5 11. Position the computer with the front to ward you. 12. Disconnect the follo wing cables from the system board: 1 Audio board cables 2 Serial connector cable 3 R TC battery cable 13. Remov e the four T8M2.0×8.0 screws 4 that secure the system board to the base enclosure. Disconnec ting the S ys tem Boar d Cables and R emo v ing the Syst e m B o a rd S crew s
6–5 6 Maintenance and Serv ice Gui de Re mo val and R eplacement Pr ocedur es 14. Lift the front edge of the system board 1 until the right/rear corner is clear of the MultiBay II de vice shield 2 . 15. Slide the system board 3 forward and remo ve it. R emo v ing the S y stem Boar d Sc r e w s and Sc r e w Loc ks Re verse the abo ve procedures to install the system board.
Maintenance and S ervi c e Guide 7–1 7 Spec ific ations This chapter provides physical and performance specif ications. Ta b l e 7 - 1 Computer Dimensions Metric U .S. Height (v aries from front rear) Width Depth 2.65 to 3.35 cm 31.5 cm 25.7 cm 1.04 to 1.32 in 12.40 in 10.12 in W eight Notebook with 14.1-inch displa y , MultiBa y II de vice, and 6-cell batter y pack 2.4 kg 5.29 lb Input P ower Operating v oltage Operating current 18.5 V dc @ 3.5 A- 65 W 3.5 A T emperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating 0°C to 35°C 5°C to 35°C -20°C to 60°C 32°F to 95°F 41°F to 95°F -4°F to 140°F
7–2 Maint enance and Serv ice Gui de Spe cificat ion s Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95% 10% to 90% 5% to 95% Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 ft Shock Operating Nonoperating 125 g, 2 ms, half-sine 200 g, 2 ms, half-sine Random Vibration Operating Nonoperating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min s weep r ate 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min s weep rate ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Ta b l e 7 - 1 Computer (Continued)
Spe cificat ion s Maintenance and S ervi c e Guide 7–3 Ta b l e 7 - 2 14.1-inch, SXGA, TFT Displa y Dimensions Height Width Diagonal 28.5 cm 21.3 cm 35.8 cm 11.2 in 8.4 in 14.1 in Number of colors Up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical7 Pixel resolution Pitch Fo r m a t Configuration 0.197 × 0.197 mm 1680 × 1050 RGB v er tical str ipe Backlight Edge lit Character display 80 × 25 T otal power consumption 5.5 W Viewing angle /-35° horizontal, 15/-35° v er tical typical
7–4 Maint enance and Serv ice Gui de Spe cificat ion s Ta b l e 7 - 3 14.1-inch, XGA, TFT Displa y Dimensions Height Width Diagonal 28.5 cm 21.3 cm 35.8 cm 11.2 in 8.4 in 14.1 in Number of colors Up to 16.8 million Contrast ratio 250:1 Brightness 180 nits typical Pixel resolution Pitch Fo r m a t Configuration 0.279 × 0.279 mm 1024 × 768 RGB v er tical str ipe Backlight Edge lit Character display 80 × 25 T otal power consumption 4.0 W Viewing angle /-40° horizontal, 20/-40° v er tical typical
Spe cificat ion s Maintenance and S ervi c e Guide 7–5 Ta b l e 7 - 4 Har d Drives 80-GB* 60-GB* 60-GB* 40-GB* Dimensions Height Width We i g h t 9.5 mm 70 mm 99 g 9.5 mm 70 mm 99 g 9.5 mm 70 mm 99 g 9.5 mm 70 mm 102 g Interface type ATA - 5 ATA - 5 ATA - 5 ATA - 5 T ransfer rate Synchronous (maximum) Security 100 MB/sec A T A security 100 MB/sec A T A security 100 MB/sec ATA s e c u r i t y 100 MB/sec A T A security Seek times (typical read, including setting) Single trac k Ave r a g e Maximum 3 ms 13 ms 24 ms 3 ms 13 ms 24 ms 3 ms 13 ms 24 ms 3 ms 13 ms 24 ms Logical bloc ks † 156,301,488 117,210,240 117,210,240 78,140,160 Disk rotational speed 5400 r pm 7200 rp m 5400 r pm 5400 r pm Operating temperature 5°C to 55°C (41°F to 131°F) ✎ Certain restrictions and exclusi ons apply. Consult Customer Care for details. *1 GB = 1 billion b ytes when ref e rring to hard drive storage capacity . Actual accessible capacity is less . † Actual drive specificatio ns ma y diff er slightly .
7–6 Maint enance and Serv ice Gui de Spe cificat ion s Ta b l e 7 - 5 Primary 6-cell, Li-Ion Batter y P ack Dimensions Height Width Depth We i g h t 2.00 cm 9.40 cm 13.40 cm 0.34 kg 0.79 in 3.70 in 5.28 in 0.75 lb Energ y V oltage Amp-hour capacity W att-hour capacity 11.1 V 4.4 Ah 48 Wh T emperature Operating Nonoperating 5°C to 45°C 0°C to 60°C 41°F to 113°F 32°F to 140°F
Spe cificat ion s Maintenance and S ervi c e Guide 7–7 Ta b l e 7 - 6 8X D VD-ROM Drive Applicable disk DV D - R O M ( DV D - 5 , DV D - 9 , DV D - 1 0 , DV D - 1 8 ) CD-R OM (Mode 1 and 2) CD Digital A udio CD-XA ready (Mode 2, F or m 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R CD-R W Photo CD (single and multisession) CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disk diameter Standard disc Mini disc 12 cm (4.72 in) 8 cm (3.15 in) Disk thickness 1.2 mm (0.047 in) T rack pitc h 0.74 µm Access time CD D VD Random Full strok e < 100 ms < 175 ms < 125 ms < 225 ms A udio output level Line-out, 0.7 Vr ms Cache b uffer 512 KB Data transfer rate CD-R (24X) CD-R W (10X) CD-R OM (24X) DV D ( 8 X ) Multiword DMA mode 2 3600 KB/s (150 KB/s at 1X CD rate) 1500 KB/s (150 KB/s at 1X CD rate) 3600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1,352 KB/s at 1X D VD rate) 16.6 MB/s Star tup time < 10 seconds Stop time < 3 seconds
7–8 Maint enance and Serv ice Gui de Spe cificat ion s Ta b l e 7 - 7 D VD R W/R and CD-R W Combo Drive Applicable disk Read: D VD-R, D VD-RW , D VD-ROM (D VD-5, D VD-9, D VD-10, DV D - 1 8 ) , CD-ROM (Mode 1 and 2) CD Digital A udio CD-XA ready (Mode 2, F or m 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R, CD-R W Photo CD (single and mult ise ssio n) CD-Bridge Write: CD-R and CD-R W Center hole diameter 1.5 cm (0.59 in) Disk diameter Standard disc Mini disc 12 cm (4.72 in) 8 cm (3.15 in)
Spe cificat ion s Maintenance and S ervi c e Guide 7–9 Disk thickness 1.2 mm (0.047 in) T rack pitc h 0.74 µm Access time CD media D VD media Random Full strok e < 110 ms < 210 ms < 130 ms < 225 ms A udio output level Line-out, 0.7 V r ms Cache b uffer 2 MB Data transfer rate CD-R (24X) CD-R W (10X) CD-R OM (24X) DV D ( 8 X ) Multiword DMA mode 2 3600 KB/s (150 KB/s at 1X CD rate) 1500 KB/s (150 KB/s at 1X CD rate) 3600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1352 KB/s at 1X D VD rate) 16.6 MB/s Star tup time < 15 seconds Stop time < 6 seconds Ta b l e 7 - 7 D VD R W/R and CD-R W Combo Drive (Continued)
7–10 Maintenance and Serv ice Gui de Spe cificat ion s Ta b l e 7 - 8 24X D VD/CD-R W Combo Drive Applicable disk Read: D VD-R, D VD-RW , D VD-ROM (D VD-5, D VD-9, D VD-10, DV D - 1 8 ) , CD-ROM (Mode 1 and 2) CD Digital A udio CD-XA ready (Mode 2, F or m 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R, CD-R W Photo CD (single and mult ise ssio n) CD-Bridge Write: CD-R and CD-R W Center hole diameter 1.5 cm (0.59 in) Disk diameter Standard disc Mini disc 12 cm (4.72 in) 8 cm (3.15 in)
Spe cificat ion s Maintenance and S ervi ce Guide 7–11 Disk thickness 1.2 mm (0.047 in) T rack pitc h 0.74 µm Access time CD media D VD media Random Full strok e < 110 ms < 210 ms < 130 ms < 225 ms A udio output level Line-out, 0.7 V r ms Cache b uffer 2 MB Data transfer rate CD-R (24X) CD-R W (10X) CD-R OM (24X) DV D ( 8 X ) Multiword DMA mode 2 3600 KB/s (150 KB/s at 1X CD rate) 1500 KB/s (150 KB/s at 1X CD rate) 3600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1352 KB/s at 1X D VD rate) 16.6 MB/s Star tup time < 15 seconds Stop time < 6 seconds Ta b l e 7 - 8 24X D VD/CD-R W Combo Drive (Continued)
7–12 Maintenance and Serv ice Gui de Spe cificat ion s Ta b l e 7 - 9 System DMA Hard ware DMA System Function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memor y access controller DMA5* A vailab le for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller ca n use DMA 1, 2, or 5.
Spe cificat ion s Maintenance and S ervi ce Guide 7–13 T able 7-10 System Interrupts Hard ware IRQ System Function IRQ0 System timer IRQ1 Standard 101-/102-K ey or Microsoft Natural K eyboard IRQ2 Cascaded IRQ3 Intel 82801DB/DBM USB2 Enhanced Host Controller—24CD IRQ4 COM1 IRQ5* Cone xant AC—Link A udio Intel 82801DB/DBM SMBus Controller—24C3 Data F ax Modem with Smar tCP IRQ6 Diskette drive IRQ7* P arallel por t IRQ8 System CMOS/real-time clock IRQ9* Microsoft A CPI-compliant system IRQ10* Intel USB UHCI controller—24C2 Intel 82852/82855 GM/GME Graphic Controller Realtek R TL8139 F amily PCI f a st Ethernet Controller
7–14 Maintenance and Serv ice Gui de Spe cificat ion s IRQ11 Intel USB EHCI controller—24CD Intel USB UHCI controller—24C4 Intel USB UHCI controller—24C7 Intel Pro/Wireless 2200BG TI OHCI 1394 host controller TI PCI1410 CardBus controller IRQ12 Synaptics PS/2 T ouchP ad IRQ13 Numeric data processor IRQ14 Primar y IDE channel IRQ15 Secondar y IDE channel *Def ault configuration; audio possib le configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. ✎ PC Cards may assert IRQ3, IRQ4, IR Q5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the se rial port may assert IRQ3 or IRQ4. T able 7-10 System Interrupts (Continued)
Spe cificat ion s Maintenance and S ervi ce Guide 7–15 T able 7-11 System I/O Addresses I/O Address (he x) System Function (shipping configuration) 000 - 00F DMA controller no . 1 010 - 01F Unused 020 - 021 Interrupt controller no . 1 022 - 024 Opti chipset configuration registers 025 - 03F Unused 02E - 02F 87334 “Super I/O” configuration f or CPU 040 - 05F Counter/timer registers 044 - 05F Unused 060 K eyboard controller 061 P or t B 062 - 063 Unused 064 K eyboard controller 065 - 06F Unused 070 - 071 NMI enab le/R TC 072 - 07F Unused 080 - 08F DMA page registers 090 - 091 Unused 092 P or t A 093 - 09F Unused 0A0 - 0A1 Interrupt controller no . 2
7–16 Maintenance and Serv ice Gui de Spe cificat ion s I/O Address (he x) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no . 2 0E0 - 0EF Unused 0F0 - 0F1 C oprocessor busy clear/reset 0F2 - 0FF Unused 100 - 16F Unused 170 - 177 Secondar y fix ed disk controller 178 - 1EF Unused 1F0 - 1F7 P r imar y fix ed disk controller 1F8 - 200 Unused 201 Jo ystic k (decoded in ESS1688) 202 - 21F Unused 220 - 22F Enter tainment audio 230 - 26D Unused 26E - 26 Unused 278 - 27F Unused 280 - 2AB Unused 2A0 - 2A7 Unused 2A8 - 2E7 Unused 2E8 - 2EF Reser v ed serial por t T able 7-11 System I/O Addresses (Continued)
Spe cificat ion s Maintenance and S ervi ce Guide 7–17 I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Un used 2F8 - 2FF Infrared por t 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondar y diskette driv e controller 378 - 37F P arallel por t (LPT1/default) 380 - 387 Unused 388 - 38B FM synthesizer—OPL3 38C - 3AF Unused 3B0 - 3BB V GA 3BC - 3BF Reser v ed (parallel por t/no EPP suppor t) 3C0 - 3DF V GA 3E0 - 3E1 PC Card controller in CPU 3E2 - 3E3 Unused 3E8 - 3EF Inter nal modem 3F0 - 3F7 “A” diskette controller 3F8 - 3FF Ser ial por t (COM1/defa ult) CF8 - CFB PCI configuration inde x register (PCIDIV O-1) CFC - CFF PCI configuration data register (PCIDIV O-1) T able 7-11 System I/O Addresses (Continued)
7–18 Maintenance and Serv ice Gui de Spe cificat ion s T able 7-12 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memory 48 KB 000C0000-000CBFFF Video BIOS 160 KB 000C8000-000E7FFF Un used 64 KB 000E8000-000FFFFF System BIOS 15 MB 00100000-00FFFFFF Extended memory 58 MB 01000000-047FFFFF Super e xtended memor y 58 MB 04800000-07FFFFFF Un used 2 MB 08000000-080FFFFF Video memory (direct access) 4 GB 08200000-FFFEFFFF Un used 64 KB FFFF0000-FFFFFFFF System BIOS
Maintenance and S ervi c e Guide A–1 A Co nnec tor P in As signm en ts Ta b l e A - 1 A udio-Out (Headphone) Pin Signal Pin Signal 1 A udio out, left channel 3 Ground 2 A udio out, r ight channel
A–2 Mainte nance and Servi ce Guide Connec tor P in Assignments Ta b l e A - 2 A udio-In (Microphone) Pin Signal Pin Signal 1 A udio signal in 3 Ground 2 A udio signal in Ta b l e A - 3 Universal Serial Bus Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data – 4 Ground
Connec tor P in Assignments Maintenance and S ervi c e Guide A–3 Ta b l e A - 4 Serial Pin Signal Pin Signal 1 Carrier detect 6 Data set ready 2 Receiv e data 7 Ready to send 3 T ransmit data 8 Clear to send 4 Data terminal ready 9 Ring indicator 5G r o u n d
A–4 Mainte nance and Servi ce Guide Connec tor P in Assignments Ta b l e A - 5 External Monitor Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 V er tical sync 7 Ground analog 15 DDC 2B cloc k 8 Ground analog
Connec tor P in Assignments Maintenance and S ervi c e Guide A–5 Ta b l e A - 6 S-Video-Out Pin Signal Pin Signal 1 S-VHS color (C) signal 5 TV -CD 2 Composite video signal 6 S-VHS intensity ground 3 S-VHS intensity (Y) signal 7 Composite video ground 4 S-VHS color g round 12 3 45 6 7 Ta b l e A - 7 RJ-45 (Netw ork) Pin Signal Pin Signal 1 T ransmit 5 Unused 2 T ransmit – 6 Receiv e – 3 Receiv e 7 Unused 4 Un used 8 Unused
A–6 Mainte nance and Servi ce Guide Connec tor P in Assignments Ta b l e A - 8 RJ-11 (Modem) Pin Signal Pin Signal 1 Un used 4 Unused 2T i p 5U n u s e d 3 Ring 6 Unused
Maintenance and S ervi c e Guide B–1 B P o w er C ord Set Requiremen ts 3-Con duc tor P o w er C ord Set The wide range input feature of the computer permits it to operate from any line v oltage from 100 to 120 or 220 to 240 volts A C. The po wer cord set included with the computer meets the requirements for use in the country where the equipment is purchased. Po wer cord sets for use in other countries must meet the requirements of the country where the computer is used.
B–2 Maintenance and Serv ice Gui de P ow er Cord Set R e quir ements Gen eral R equiremen ts The requirements listed belo w are applicable to all countries. ■ The length of the po wer cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.0 m (6.5 ft). ■ All po wer cord sets must be approv ed by an acceptable accredited agency responsible for e v aluation in the country where the po wer cord set will be used. ■ The po wer cord sets must ha ve a minimum current capacity of 10 amps and a nominal v oltage rating of 125 or 250 V A C, as required by each country’ s po wer system. ■ The appliance coupler must meet the mechanical conf iguration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the ap pliance inlet on the back of the computer .
P ow er Cord Set R equir ements Maintenance and S ervi c e Guide B–3 Coun tr y-Spec ifi c Requirements 3-Conductor P ower Cor d Set Requirements Country/Region Accredited Agency Applicable Note Number A ustralia EANSW 1 Au s t r i a OVE 1 Belgium C EBC 1 Canada CSA 2 Denmark DEMK O 1 Finland FIMK O 1 F rance UTE 1 Ger many VDE 1 Italy I MQ 1 Jap a n ME T I 3 ✎ NOTES: 1. The fle xible cord m ust be <HAR> T ype HO5VV -F , 3-conductor , 1.0 mm² conductor size . P ow er cord set fittings (appliance coupler and wall plug) must bear the cer tification mark of the agency responsible f or ev aluation in the countr y where it will be used. 2. The fle xible cord m ust be T ype SPT -3 or equivalent, No . 18 A WG, 3-conductor . The wall plug m ust be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler , fle xib le cord, and wall plug m ust bear a “T” mark and registration nu mber in accordan ce with the Japanese Dentori Law . The fle xible cord m ust be T ype VC T or VCTF , 3-conductor , 1.00 mm² conductor size . The wall plug m ust be a two-pole grounding type with a Japanese Industrial Standard C8 303 (7 A, 125 V) configuration.
B–4 Maintenance and Serv ice Gui de P ow er Cord Set R e quir ements Ko r e a E K 4 The Netherlands KE A 1 Norwa y NEMK O 1 P eople’ s Republic of China CCC 5 Sweden SEMK O 1 Switzerland SEV 1 T aiwan BSMI 4 United Kingdom BSI 1 United States UL 2 ✎ NOTES: 1. The fle xible cord m ust be <HAR> T ype HO5VV -F , 3-conductor , 1.0 mm² conductor size . P ow er cord set fittings (appliance coupler and wall plug) must bear the cer tification mark of the agency responsible f or ev aluation in the countr y where it will be used. 2. The fle xible cord m ust be T ype SPT -3 or equivalent, No . 18 A WG, 3-conductor . The wall plug m ust be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler , fle xib le cord, and wall plug m ust bear a “T” mark and registration nu mber in accordan ce with the Japanese Dentori Law . The fle xible cord m ust be T ype VC T or VCTF , 3-conductor , 1.00 mm² conductor size . The wall plug m ust be a two-pole grounding type with a Japanese Industrial Standard C830 3 (7 A, 125 V) configuration. 4. The fle xible cord m ust be T ype R VV , 3-conductor , 0.75 mm² conductor size . P ow er cord set fittings (appliance co upler and wall plug) mu st bear the cer tification mar k of the agency resp onsible f or e v aluation in the countr y where it will be used. 5. The fle xible cord m ust be T ype VC TF , 3-conductor , 0.75 mm² conductor size . P ow er cord set fittings (appliance coupler and wall plug) must bear the cer tification mar k of the agency respon sible f or e v aluation in the countr y where it will be used. 3-Conductor P ower Cor d Set Requirements (Continued) Country/Region Accredited Agency Applicable Note Number
Maintenance and S ervi c e Guide C–1 C Sc r e w Li sting This appendix provides specif ication and reference information for the scre ws and screw locks used in the computer . All scre ws and scre w locks listed in this appendix are a v ailable in the Scre w Kit, spare part number 379813-001.
C–2 Maintenance and S ervi ce Guide Scr ew Listin g Phillips P M1. 5×4. 0 Scr ew L ocations Ta b l e C - 1 Phillips PM1.5×4.0 Screw Color Qty . Length Thread Head Width Black 5 4.0 mm 1.5 mm 4.5 mm Where used: 2 screws that secure the hard driv e cov e r to the computer (screws are captured on the cov er by C clips; documented in Section 6.4 ) mm
Scr e w Listi ng Maintenance and S ervi c e Guide C–3 Phillips P M1. 5×4. 0 Scr ew L ocations Ta b l e C - 1 Phillips 1.5×4.0 Screw (Contin ued) Color Qty . Length Thread Head Width Black 5 4.0 mm 1.5 mm 4.5 mm Where used: 2 screws that secure the hard driv e fram e to the hard driv e (documented in Section 6.4 ) mm
C–4 Maintenance and S ervi ce Guide Scr ew Listin g Phillips P M1. 5×4. 0 Scr ew L ocation Ta b l e C - 1 Phillips 1.5×4.0 Screw (Contin ued) Color Qty . Length Thread Head Width Black 5 4.0 mm 1.5 mm 4.5 mm Where used: One screw that secures the memory module compar tment cov er to the computer (screw is secured to th e cov er by a C clip; documented in Section 6.8 ) mm
Scr e w Listi ng Maintenance and S ervi c e Guide C–5 Philli ps P M2 .5×13 .0 Sc r e w Location Ta b l e C - 2 Phillips PM2.5×13.0 Spring-loaded Har d Drive Retention Screw Color Qty . Length Thread Head Width Black 1 13.0 mm 2.5 mm 5.5 mm Where used: One screw that secures the hard driv e to the computer (screw is captured on the hard drive frame b y a C clip; documented in Section 6.4 ) mm
C–6 Maintenance and S ervi ce Guide Scr ew Listin g Phillips P M2 .5×4. 0 Shoulder Sc re w Locati ons Ta b l e C - 3 Phillips PM2.5×4.0 Shoulder Screw Color Qty . Length Thread Head Width Silv er 4 4.0 mm 2.5 mm 4.0 mm Where used: 4 screws that secure the hard driv e fram e to the hard drive (documented in Section 6.4 ) mm
Scr e w Listi ng Maintenance and S ervi c e Guide C–7 Phill ips P M 2 .0×5 .0 Scr ew L ocat ion Ta b l e C - 4 Phillips PM2.0×5.0 Screw Color Qty . Length Thread Head Width Black 3 5.0 mm 2.0 mm 4.5 mm Where used: One screw that secures the MultiBa y II de vice to the computer (documented in Section 6.7 ) mm
C–8 Maintenance and S ervi ce Guide Scr ew Listin g Phill ips P M 2 .0×5 .0 Scr ew L ocat ions Ta b l e C - 4 Phillips PM2.0×5.0 Screw (Continued) Color Qty . Length Thread Head Width Black 3 5.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the displa y assemb ly to the computer (documented in Section 6.20 ) mm
Scr e w Listi ng Maintenance and S ervi c e Guide C–9 T orx 8 T8M2 . 0×8. 0 Scr ew L ocations Ta b l e C - 5 T orx8 T8M2.0×8.0 Screw Color Qty . Length Thread Head Width Black 21 8.0 mm 2.0 mm 4.0 mm Where used: 3 screws that secure the k eyboard to the computer (documented in Section 6.9 ) mm
C–10 Maintenance and S ervi ce Guide Scr ew Listin g T orx 8 T8M2 . 0×8. 0 Scr ew L ocations Ta b l e C - 5 T orx8 T8M2.0×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 21 8.0 mm 2.0 mm 4.0 mm Where used: 4 screws that secure the displa y assemb ly to the computer (documented in Section 6.20 ) mm
Scr e w Listi ng Maintenance and S ervi ce Guide C–11 T orx 8 T8M2 . 0×8. 0 Scr ew L ocations Ta b l e C - 5 T orx8 T8M2.0×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 21 8.0 mm 2.0 mm 4.0 mm Where used: 10 screws that secure the top co ver to the computer (documented in Section 6.21 ) mm
C–12 Maintenance and S ervi ce Guide Scr ew Listin g T orx 8 T8M2 . 0×8. 0 Scr ew L ocations Ta b l e C - 5 T orx8 T8M2.0×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 21 8.0 mm 2.0 mm 4.0 mm Where used: 4 screws that secure the system boar d to the computer (documented in Section 6.24 ) mm
Scr e w Listi ng Maintenance and S ervi ce Guide C–13 Philli ps P M2 . 0×3 . 0 Scr ew Locations Ta b l e C - 6 Phillips PM2.0×3.0 Screw Color Qty . Length Thread Head Width Silv er 7 2.0 mm 3.0 mm 4.0 mm Where used: 5 screws that secure the LED board to the s witch cov er (documented in Section 6.11 ) mm
C–14 Maintenance and S ervi ce Guide Scr ew Listin g Philli ps P M2 . 0×3 . 0 Scr ew Locations Ta b l e C - 6 Phillips PM2.0×3.0 Screw (Continued) Color Qty . Length Thread Head Width Silv er 7 2.0 mm 3.0 mm 4.0 mm Where used: 2 screws that secure the top co ver to the computer in the hard drive ba y (documented in Section 6.21 ) mm
Scr e w Listi ng Maintenance and S ervi ce Guide C–15 Philli ps P M2 . 0×3 . 0 Scr ew Locations Ta b l e C - 7 Phillips PM2.0×3.0 Screw Color Qty . Length Thread Head Width Black 2 3.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the modem boar d to the computer (documented in Section 6.16 ) mm
C–16 Maintenance and S ervi ce Guide Scr ew Listin g Philli ps 1.5×3 .0 Sc re w Location Ta b l e C - 8 Phillips 1.5×3.0 Screw Color Qty . Length Thread Head Width Black 1 3.0 mm 1.5 mm 2.25 mm Where used: One screw that secures the TPM se curity module to the computer (documented in Section 6.12 ) mm
Scr e w Listi ng Maintenance and S ervi ce Guide C–17 Phill ips P M 2 .0×7 .0 Scr ew L oca tions Ta b l e C - 9 Phillips PM2.0×7.0 Screw Color Qty . Length Thread Head Width Silv er 2 7.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the f an to the co mputer (screws are captured on the f an assemb ly by an O clip; documented in Section 6.13 ) mm
C–18 Maintenance and S ervi ce Guide Scr ew Listin g Phillips P M2 . 0x8. 0 Shoulder S cr e w Locati ons T able C-10 Phillips PM2.0x8.0 Shoulder Screw Color Qty . Length Thread Head Width Silv er 4 8.0 mm 2.0 mm 5.0 mm Where used: 4 screws that secure the heat sink to the computer (screws are captured on the heat sink by C clips; documented in Section 6.14 ) mm
Scr e w Listi ng Maintenance and S ervi ce Guide C–19 Phillips P M2 . 0×4. 0 Sc r e w Locations T able C-11 Phillips PM2.0×4.0 Screw Color Qty . Length Thread Head Width Black 2 4.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the top co ve r to the computer (documented in Section 6.21 ) mm
C–20 Maintenance and S ervi ce Guide Scr ew Listin g He x Soc k et HM5 . 0×11.0 S c r e w L ock L ocations T able C-12 Hex Soc ket HM5.0×11.0 Screw Loc k Color Qty . Length Thread Head Width Silv er 4 11.0 mm 2.5 mm 5.0 mm Where used: 2 screw loc ks that secure the ser ial connector module to the computer (documented in Section 6.22 ) mm
Scr e w Listi ng Maintenance and S ervi ce Guide C–21 He x Soc k et HM5 . 0×11.0 S c r e w L ock L ocations T able C-12 Hex Soc ket HM5.0×11.0 Screw Loc k (Continued) Color Qty . Length Thread Head Width Silv er 4 11.0 mm 2.5 mm 5.0 mm Where used: 2 screw loc ks that secure the system boa rd to the computer (documented in Section 6.24 ) mm
Maintenance and S ervi c e Guide D–1 D Dis pl a y Com pon ent Rec y c lin g Å W ARNI NG: The bac klight cont ains mer c ur y . Ca ution sh ould be e xe r c ised when re mo v ing and handling the backli ght to a v oi d damaging this component and ca using e xposur e to the mer cury . Ä CA UTION: The pr ocedure s in this appendi x can result in damage t o displa y components . T he only componen ts intended f or r ecy cling purpo ses ar e the liquid c r y stal displa y (L CD) panel and the backli ght . Car eful handling should be e x er c ised when r emov ing these components . ✎ Materials Disposal This HP product contains mercury in the backlight of the display assembly and may require special handling at end of life. Disposal of mercury may be regulated because of en vironmental considerations. For disposal or rec ycling information, contact your local authorities or visit the Electronic Industries Alliance (EIA) at http://www .eiae.org .
D–2 Maintenance and Serv ice Gui de Display C omponent Recy cling This appendix provides disassembl y instructions for the display assembly . The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display (LCD) panel 2. ✎ Disassembly procedures dif fer from one display assembly to another . The procedures provided in this appendix are general disassembly instructions. Specif ic details, such as scre w sizes, quantities, and locations, and co mponent shapes and sizes, can v ary from one computer model to another .
Displa y Com ponent R ecy cling Maintenance and S ervi c e Guide D–3 Perform the follo wing steps to disassemble the display assembly: 1. Remov e all screw co vers 1 and scre ws 2 that secure the display bezel to the display assembly . R emo v ing the Display Bez el Sc r e w Co ve rs and S cr e ws
D–4 Maintenance and Serv ice Gui de Display C omponent Recy cling 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages fro m the display assembly . 3. Remov e the display bezel 3 . R emo ving the Dis play Bez el
Displa y Com ponent R ecy cling Maintenance and S ervi c e Guide D–5 4. Disconnect all display panel cables 1 from the display in verter and remo v e the in verter 2 . R emo v ing the Display In verter
D–6 Maintenance and Serv ice Gui de Display C omponent Recy cling 5. Remov e all screws 1 that secure the display panel assembly to the display enclosure. 6. Remov e the display panel assembly 2 from the display enclosure. R emo ving the Dis play P anel Assembl y
Displa y Com ponent R ecy cling Maintenance and S ervi c e Guide D–7 7. T urn the display panel assembly upside do wn. 8. Remov e all screws that secure the display panel frame to the display panel. R emo ving the Dis play P anel F r ame Sc re ws
D–8 Maintenance and Serv ice Gui de Display C omponent Recy cling 9. Use a sharp-edged tool to cut the tape 1 that secures the side of the display panel to the display panel frame. 10. Remov e the display panel frame 2 from the display panel. R emo ving the Dis play F rame
Displa y Com ponent R ecy cling Maintenance and S ervi c e Guide D–9 11. Remov e the screws 1 that secure the backlight co ver to the display panel. 12. Lift the top edge of the backlight cov er 2 and swing it forward. 13. Remov e the backlight cover . R emo v ing the Backlight C ov er
D–10 Maintenance and S ervi ce Guide Display C omponent Recy cling 14. T urn the display panel right-side up. 15. Remov e the backlight cables 1 from the clip 2 in the display panel. R eleasing the Bac klight C ables
Displa y Com ponent R ecy cling Maintenance and S ervi ce Guide D–11 16. T urn the display panel upside do wn. 17. Remov e the backlight frame from the display panel. R emo v ing the Backlight F r ame
D–12 Maintenance and S ervi ce Guide Display C omponent Recy cling Å W ARNI NG: The bac klight cont ains mer c ur y . Ca ution sh ould be e xe r c ised when re mo v ing and handling the backli ght to a v oi d damaging this component and ca using e xposur e to the mer cury . 18. Slide the backlight out of the backlight frame. R emo v ing the Backlight
Displa y Com ponent R ecy cling Maintenance and S ervi ce Guide D–13 19. Disconnect the display cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Remov e the tape 4 that secures the LCD panel to the display rear panel. R eleasing the L CD P anel
D–14 Maintenance and S ervi ce Guide Display C omponent Recy cling 23. Remov e the LCD panel. R emo ving the L CD P anel 24. Recycle the display backlight and LCD panel.
Maintenance and S ervi c e Guide Inde x–1 In de x A AC adapter, spare part numbers 4–18 , 4–20, 4–26 Adjustable Notebook Stand, spare part number 4–17, 4–21 Altiris Local Recovery 3–7 Application and Driver Recovery disc 3–6, 3–14 applications, reinstalling or repairing 3–10, 3–12, 3–14 arrow keys 1–15 audio board removal 6–46 spare part numbers 4–11, 4–26 , 6–46 audio board cable 4–15 audio troubleshooting 2–21 audio-in jack location 1–9 pin assignments A–2 audio-out jack location 1–9 pin assignments A–1 B base enclosure rubber screw caps 4–13 base enclosure, spare part number 4–9, 4–25 battery bay 1–21 battery light 1–7 battery locking latch 1–21 battery pack removal 6–6 spare part numbers 4–11, 4–21 specifications 7–6 battery release latch 1–21 BIOS information, displaying 3–1 Bluetooth board removal 6–12 spare part number 4–11, 4–21 , 6–12 Bluetooth board cable 4–15 bottom components 1–20
Inde x–2 Mainten ance and Servi ce Guide Inde x C cables, service considerations 5–2 caps lock key 1–15 caps lock light 1–17 carrying cases, spare part numbers 4–17 , 4–20, 4–21 category, identifying computer 3–2 components bottom 1–20 front 1–6 keyboard 1–12, 1–14 left-side 1–10 rear 1–10 right-side 1–8 top 1–16, 1–18 computer feet illustrated 4–13 locations 6–11 computer model, family, type, and serial number 3–2 Computer Setup Advanced Menu 2–4 Main Menu 2–2 overview 2–1 Security Menu 2–3 Tools Menu 2–4 computer specifications 7–1 connector pin assignments audio-in (microphone) A–2 audio-out (headphone) A–1 external monitor A–4 monitor A–4 RJ-11 (modem) A–6 RJ-45 (network) A–5 serial A–3 S-Video-out A–5 Universal Serial Bus (USB) A–2 connectors, service considerations 5–2 D data, safeguarding 3–7 design overview 1–22 disassembly sequence chart 6–3 diskette drive OS loading problems 2–19 precautions 5–3 display assembly removal 6–37 spare part numbers 4–3, 4–24 , 6–37 specifications 7–3, 7–4 display release button 1–7 display switch 1–17 docking connector 1–21 docking device spare part number 4–17, 4–22 troubleshooting 2–14 docking station, spare part number 4–17, 4–22 downloading software 3–3 drivers, reinstalling or repairing 3–14 drives, preventing damage 5–3
Inde x Maintenance and S ervi c e Guide Inde x–3 DVD RW/R and CD-RW Combo Drive OS loading problems 2–20 precautions 5–3 removal 6–13 spare part number 4–9, 4–16 , 4–22 , 6–13 specifications 7–8 DVD/CD-RW Combo Drive OS loading problems 2–20 precautions 5–3 removal 6–13 spare part number 4–9, 4–16 , 4–22 , 6–13 specifications 7–10 DVD-ROM drive OS loading problems 2–20 precautions 5–3 removal 6–13 spare part number 4–9, 4–16 , 4–22 , 6–13 specifications 7–7 E electrostatic discharge 5–4, 5–8 embedded numeric keyoad 1–15 exhaust vents 1–11 external monitor port location 1–13 pin assignments A–4 External MultiBay II, spare part number 4–17 F f1 to f12 keys 1–15 family, identifying computer 3–2 fan removal 6–24 spare part number 4–5 , 4–24 , 6–24 features 1–2 feet illustrated 4–13 locations 6–11 flowcharts, troubleshooting no audio 2–21, 2–22 no network/modem connection 2–26 no OS loading 2–15 no OS loading from diskette drive 2–19 no OS loading from hard drive 2–16, 2–17, 2–18 no OS loading from optical drive 2–20 no power 2–8, 2–10, 2–11 no video 2–12, 2–13 nonfunctioning device 2–23 nonfunctioning docking device 2–14 nonfunctioning keyboard 2–24 nonfunctioning pointing device 2–25 fn key 1–15 front components 1–6
Inde x–4 Mainten ance and Servi ce Guide Inde x G grounding equipment and methods 5–7 H hard drive OS loading problems 2–16 precautions 5–3 removal 6–7 spare part numbers 4–11, 4–16 , 4–25 , 4–26 , 6–7 specifications 7–5 hard drive bay 1–21 hard drive cover illustatrated 4–13 removal 6–8 hard drive light 1–7 headphone jack location 1–9 pin assignments A–1 heat sink removal 6–25 spare part number 4–5, 4–25 , 6–25 HP Web site 3–3 I I/O address specifications 7–15 Info Center button 1–17 infrared port 1–7 interrupt specifications 7–13 K keyboard removal 6–16 spare part numbers 4–3, 4–22 , 4–23 , 4–24 , 6–16 troubleshooting 2–24 keyboard components 1–12, 1–14 L LED board removal 6–22 spare part number 4–3 , 4–24 , 6–22 LED board cable 4–15 left-side components 1–10 M mass storage devices, spare part numbers 4–16 memory map specifications 7–18 memory module removal 6–14, 6–31 spare part numbers 4–5, 4–21 , 6–14 , 6–31 memory module compartment 1–21 memory module compartment cover illustatrated 4–13 removal 6–14 microphone jack location 1–9 pin assignments A–2 microphone, location 1–9
Inde x Maintenance and S ervi c e Guide Inde x–5 Mini PCI communications module removal 6–35 spare part numbers 4–7, 4–21 , 4–22 Miscellaneous Cable Kit components 4–14 spare part number 4–15, 4–26 Miscellaneous Plastics Kit components 4–12 spare part number 4–9, 4–13 , 4–26 model, identifying computer 3–2 modem board removal 6–30 spare part number 4–5, 4–26 , 6–30 modem cable illustrated 4–15 removal 6–52 modem jack location 1–10 pin assignments A–6 modem, troubleshooting 2–26 monitor port location 1–13 pin assignments A–4 MultiBay II 1–9 MultiBay II device removal 6–13 spare part numbers 4–9, 4–16 MultiBay II space saver 4–13 N network jack location 1–10 pin assignments A–5 network, troubleshooting 2–26 nonfunctioning device, troubleshooting 2–14, 2–23 num lock key 1–15 num lock light 1–17 O operating system System Restore 3–6 Windows reinstalling or repairing 3–14 Operating System disc 3–6 , 3–10 , 3–12 optical drive OS loading problems 2–20 precautions 5–3 removal 6–13 spare part numbers 4–9, 4–16 , 6–13 specifications 7–7, 7–10 P packing precautions 5–5 PC Card eject buttons 1–11 PC Card slot space saver, illustatrated 4–13 PC Card slots 1–11 plastic parts 5–2 pointing device, troubleshooting 2–25 pointing stick 1–19 pointing stick buttons 1–19 power button 1–17
Inde x–6 Mainten ance and Servi ce Guide Inde x power connector 1–13 power cord set requirements B–2 spare part numbers 4–18, 4–20 power light 1–6 , 1–17 power management features 1–5 power supply, spare part numbers 4–18 , 4–20, 4–26 power, troubleshooting 2–8 presentation mode button 1–17 processor removal 6–28 spare part numbers 4–5, 4–25 , 6–28 product name and number, computer 3–2 R rear components 1–10 reinstalling or repairing software 3–10, 3–12 , 3–14 See also System Restore removal/replacement preliminaries 5–1 procedures 6–1 restore points 3–8 right-side components 1–8 RJ-11 cable illustrated 4–15 removal 6–52 RJ-11 jack location 1–10 pin assignments A–6 RJ-45 jack location 1–10 pin assignments A–5 ROM downloading and installing 3–3 finding version information 3–1 obtaining updates 3–1 ROMPaq 3–3 RTC battery illustrated 4–13 removal 6–53 S Screw Kit contents C–1 spare part number 4–19, 4–26 , C–1 screw listing C–1, D–1 SD Memory Card slot 1–11 security cable slot 1–10 serial connector module removal 6–44 spare part number 4–9 , 4–24 , 6–44 serial connector module cable 4–15 serial number 3–2, 4–1, 6–2 serial port location 1–9 pin assignments A–3 service considerations 5–2 smart card reader 1–11 snapshot 3–7, 3–8 SoftPaq 3–3
Inde x Maintenance and S ervi c e Guide Inde x–7 software reinstalling or repairing 3–10 , 3–12 , 3–14 ROMPaq 3–3 SoftPaq 3–3 System Restore 3–8 updates 3–3 updating 3–1 speakers illustrated 4–13 location 1–7 specifications battery pack 7–6 computer 7–1 display 7–3, 7–4 DVD RW/R and CD-RW Combo Drive 7–8 DVD/CD-RW Combo Drive 7–10 DVD-ROM drive 7–7 hard drive 7–5 I/O addresses 7–15 interrupts 7–13 memory map 7–18 optical drive 7–7, 7–10 system DMA 7–12 static shielding materials 5–8 S-Video-out jack location 1–13 pin assignments A–5 switch cover removal 6–20 spare part number 4–3, 4–24 , 6–20 system board removal 6–50 spare part numbers 4–9, 4–24 , 4–26 , 6–50 system DMA 7–12 system memory map 7–18 system recovery 3–6 System Restore 3–8 system ROM, downloading and installing 3–3 T tools required 5–1 top components 1–16, 1–18 top cover removal 6–40 spare part number 4–5 , 4–24 , 6–40 TouchPad location 1–19 removal 6–33 spare part number 4–5 , 4–25 , 6–33 TouchPad left/right buttons 1–19 TouchPad scroll zone 1–19 TPM security module removal 6–23 spare part number 4–3 , 4–25 , 6–23 transporting precautions 5–5 travel battery connector 1–21 troubleshooting audio 2–21 Computer Setup 2–1 docking device 2–14
Inde x–8 Mainten ance and Servi ce Guide Inde x flowcharts 2–5 keyboard 2–24 modem 2–26 network 2–26 nonfunctioning device 2–14 , 2–23 OS loading 2–15 overview 2–1 pointing device 2–25 power 2–8 video 2–12 U Universal Serial Bus (USB) diskette drive, spare part number 4–17, 4–21 Universal Serial Bus (USB) port location 1–9, 1–11 pin assignments A–2 V vents 1–21 video troubleshooting 2–12 volume buttons 1–17, 1–19 W Windows applications key 1–15 Windows logo key 1–15 wireless button 1–17 wireless light 1–6, 1–17 workstation precautions 5–6