HP DesignJet 500 Service Manual

® HP Omnibook 500 Service Manual
ii HP Omnibook 500 Notice In a continuing effort to im prove the quality of our products, technical and environm ental information in this docum ent is subj ect to change wit hout notice. This manual and any examples cont ained herein are provided “as i s” and are subject to change wi thout notice. Hewlett- Packard Company m akes no warranty of any kind with regard t o this m anual, including, but not limited to, the im plied warranties of merchantability and fitness for a particular purpose. Hewlett- Packard Co. shall not be liable for any errors or for incidental or consequential damages in connecti on with the furnis hing, performance, or use of thi s manual or t he examples herei n. Consumer transact ions in Australia and the Unit ed Kingdom : The abov e disclaim ers and lim itati ons shall not apply to Consum er transacti ons in Australia and the United K ingdom and shall not affect t he statutory rights of Consum ers. © Copyri ght Hewlett- Packard Company 1998, 1999, 2000, 2001. All rights reserv ed. Reproduction, adaptation, or translation of this manual is prohibited without prior written perm ission of Hewlett- Packard Company , except as allowed under the copy right laws. The programs that cont rol this product are copy right ed and all rights are reserv ed. Reproduction, adaptation, or translation of those programs without prior written perm ission of Hewlett-Packard Co. is also prohibit ed. Portions of the programs that cont rol this product m ay also be copy righted by Microsoft Corporati on, Syst emSoft Corp., Phoenix Technologi es, Lt d., ATI Technologies I nc., and Adobe Syst ems Incorporated. See the i ndividual program s for additi onal copy right notices. Microsoft®, MS-DOS®, and Windows® are U.S. registered tr ademarks of Microsoft Corporat ion. Pentium® and the I ntel I nside logo are U.S. registered tradem arks and Celeron™ and SpeedStep™ are U.S. trademarks of I ntel Corporation. TrackPoint™ i s a U.S. trademark of I nternational Busi ness Machines. Adobe® and Acrobat® are trademarks of Adobe Sy stem s Incorporated. This product incorporates copy right protection technol ogy t hat is protected by m ethod claim s of certain U.S. patents and other intel lectual property right s owned by Macrovision Corporat ion and other rights owners. Use of this copyri ght protection technol ogy m ust be authori zed by Macrov ision Corporation and is intended for hom e and other li mit ed viewi ng uses only unless otherwise aut horized by Macrov ision Corporati on. Reverse engineering or di sassembly is prohi bited. All certificat ions may not be com pleted at product introduction. Check w ith y our HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buy er. Hewlett-Packard Company Mobile Com puting Divi sion 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.A. Edition Hi story Edition 2 ............................. June 2001
HP Omnibook 500 iii Contents Product Information ............................................................................................................ 1-1 Feat ures ....................................................................................................................... .................. 1-3 Operation ...................................................................................................................................... 1- 7 Turning the Com puter On and Off ........................................................................................ 1-7 Checking the Status of t he Computer .................................................................................... 1-8 Using F n Hot Key s................................................................................................................. 1-9 Resetting the Om nibook ...................................................................................................... 1-10 Docking and Undocking the Comput er ............................................................................... 1-11 Connecting a F loppy Disk Drive ......................................................................................... 1-13 Specifications................................................................................................................. ............. 1-14 Internal Design................................................................................................................ ............ 1-19 Removal and Replacement.................................................................................................. 2-1 Disassembly F low chart .......................................................................................................... ....... 2-2 Remov ing the Main Battery (User-Replaceable) .......................................................................... 2-4 Remov ing a Plug-I n Module (User-Replaceable)......................................................................... 2-5 Remov ing the Hard Disk Drive (User-Replaceable) .................................................................... 2-6 Remov ing the Power Button Panel (User-Replaceable) ............................................................... 2- 9 Remov ing the Ke yboard (User- Replaceable) ............................................................................. 2-10 Remov ing an SDRAM Module (User-Replaceable) .................................................................. 2-12 Remov ing a Sy stem SDRAM Module ................................................................................. 2-12 Remov ing an Expansion SDRAM Module ......................................................................... 2-13 Remov ing a Mini-PCI Card (certain m odels only ) (User-Replaceable) ..................................... 2-14 Remov ing the Switchboard PCA (User-Replaceable) ................................................................ 2-16 Replacing Small Parts (User-Replaceable) ................................................................................. 2-17 Remov ing the Display Assembly (HP Authorized Service Provi ders Only) .............................. 2-18 Remov ing the Heatsink/F an (HP Authorized Service Providers Only ) ...................................... 2-21 Remov ing the Top Case (HP Authorized Service Providers Only )............................................ 2-23 Remov ing the Motherboard or Bottom Case (HP Authorized Service Providers Only ) ............ 2-25 Replacing the Motherboard ................................................................................................. 2-27 Replacing the Bott om Case.................................................................................................. 2-29 Repairing the BI OS IC (HP Authorized Service Providers Only ).............................................. 2-32 Remov ing Omnibook Com ponents (HP Authorized Service Provi ders Only)........................... 2-34 Troubleshooting and Diagnostics ....................................................................................... 3-1 Troubleshooting ............................................................................................................................ 3-2 Checking for Custom er Abuse ............................................................................................... 3-3 Troubleshooting the Problem................................................................................................. 3- 3 Verifyi ng the Repair ........................................................................................................... ... 3-4 Suggestions for Troubleshooti ng ........................................................................................... 3-5 Diagnostic Tools ......................................................................................................................... 3-19 e-DiagTools .................................................................................................................... ..... 3-19 Power-On Self- Test ............................................................................................................. 3-26 Sycard PCCtest 450/ 460 CardBus Card (Optional) ............................................................. 3-29 Desktop and Windows Management I nterfaces (DMI/WMI ).............................................. 3-30 BIOS Setup Utility ............................................................................................................. .. 3-31
iv HP Omnibook 500 Replaceable Parts .............................................................................................................. ... 4-1 Reference Information......................................................................................................... 5 -1 Password Removal Policy ........................................................................................................ .....5-1 Hewlett-Packard Display Quality Statement ................................................................................. 5-2 Obsolete Parts ................................................................................................................. ............... 5-4 Figures Fi gure 1-1. Om nibook — F ront View .............................................................................................. .... 1-3 Fi gure 1-2. Om nibook — Back View ..................................................................................................1-4 Fi gure 1-3. Om nibook — Bottom View............................................................................................... 1-4 Fi gure 1-4. Expansion Base — F ront View ........................................................................................ .1 - 5 Fi gure 1-5. Expansion Base — Back View......................................................................................... .1 - 6 Fi gure 1-6. Resett ing the Com puter ................................................................................................... 1-10 Fi gure 1-7. Docking the Com puter..................................................................................................... 1-11 Fi gure 1-8. Undocking the Com puter................................................................................................. 1-12 Fi gure 1-9. Manuall y Undocking t he Computer ................................................................................1-12 Fi gure 1-10. Connecti ng a Fl oppy Disk Drive ...................................................................................1 -13 Fi gure 1-11. Replaceable Com ponent Diagram .................................................................................1-19 Fi gure 2-1. Disassem bly F low ................................................................................................... ........... 2-2 Fi gure 2-2. Rem oving t he Main Battery.......................................................................................... ..... 2-4 Fi gure 2-3. Releasi ng the Module ............................................................................................... ......... 2-5 Fi gure 2-4. Rem oving t he Hard Disk Drive ....................................................................................... .. 2-6 Fi gure 2-5. Rem oving t he Hard Disk Tray ........................................................................................ ... 2-7 Fi gure 2-6. Rem oving t he Power Button Panel .................................................................................... 2-9 Fi gure 2-7. Rem oving t he Key board Screws...................................................................................... 2 -1 0 Fi gure 2-8. Rem oving t he Key board .............................................................................................. .... 2-11 Fi gure 2-9. Rem oving t he Sy stem SDRAM Module..........................................................................2-12 Fi gure 2-10. Rem oving an SDRAM Expansion Module ...................................................................2-13 Fi gure 2-11. Rem oving t he Mini- PCI Card (modem card shown) ..................................................... 2-15 Fi gure 2-12. Routi ng the Mini- PCI Cables (L AN/modem card shown) ............................................ 2-15 Fi gure 2-13. Rem oving t he Switchboard PCA (wireless m odel shown) ............................................2-16 Fi gure 2-14. Rem oving t he Display .............................................................................................. .....2-19 Fi gure 2-15. Routi ng the Display Cable ............................................................................................. 2-19 Fi gure 2-16. Rem oving t he Heatsink/F an......................................................................................... .. 2-21 Fi gure 2-17. Separati ng the Heatsink and F an ................................................................................... 2-22 Fi gure 2-18. Rem oving t he Top Case................................................................................................. 2-24 Fi gure 2-19. Rem oving t he Motherboard .......................................................................................... .2 - 2 6 Fi gure 2-20. Rem oving Mot herboard Components............................................................................ 2-27 Fi gure 2-21. Rem oving Bot tom Case Components ............................................................................ 2-30 Fi gure 2-22. Replaci ng the Docking Doors....................................................................................... .2- 3 1 Fi gure 2-23. Exam ple of Serial Num ber L abel ..................................................................................2- 31 Fi gure 2-24. Boot- Block Jumper ........................................................................................................ 2-33 Fi gure 3-1. Basic Troubl eshooting Steps ........................................................................................ ..... 3-2 Fi gure 3-2. e- DiagTools Screens — Basic and Advanced .................................................................3-19 Fi gure 3-3. Serial and Parallel Loopback Connect ors ........................................................................3-21 Fi gure 4-1. Om nibook — Exploded View ...........................................................................................4-2
HP Omnibook 500 v Tables Table 1-1. Om nibook 500 Series Models .......................................................................................... .. 1-1 Table 1-2. Product Com parisons ......................................................................................................... 1-2 Table 1-3. Acti vating Power Modes .............................................................................................. ...... 1-7 Table 1-4. Mai n Status L ights (front of com puter) .............................................................................. 1-8 Table 1-5. K ey board Status L ights .............................................................................................. ........ 1-8 Table 1-6. F n Hot K ey s ....................................................................................................................... 1-9 Table 1-7. Om nibook 500 Series Specifi cations ............................................................................... 1-1 4 Table 1-8. Om nibook 500 Series Accessories ................................................................................... 1- 17 Table 1-9. F uncti onal Structure ................................................................................................ ......... 1-20 Table 2-1. Rem oval Cross-Reference ............................................................................................. ..... 2-1 Table 2-2. Requi red Equipment ........................................................................................................... 2-3 Table 2-3. Recom m ended Screw Torques ........................................................................................... 2-3 Table 2-4. Hard Disk Drive Replacem ent Part Numbers .................................................................... 2-6 Table 2-5. SDRAM Module Replacement Part Numbers ................................................................. 2-12 Table 2-6. Mini- PCI Card Replacement Part Numbers ..................................................................... 2-14 Table 2-7. Replacing Sm all Parts (User-Replaceable) ...................................................................... 2-17 Table 2-8. Rem ovi ng Omnibook Com ponents .................................................................................. 2-34 Table 3-1. Scope of Diagnost ic Tools ................................................................................................. 3- 5 Table 3-2. Troubl eshooting Suggestions ......................................................................................... .... 3-6 Table 3-3. e- DiagTools Error Codes ............................................................................................. .... 3-22 Table 3-4. POST Termi nal-Error Beep Codes .................................................................................. 3- 26 Table 3-5. POST Messages ....................................................................................................... ........ 3-27 Table 3-6. Sy card PCCtest Com ma nds ............................................................................................. 3- 29 Table 3-7. BI OS Setup Menus and Parameters ................................................................................. 3-32 Table 4-1. Replaceable Parts ................................................................................................... ............ 4-3 Table 4-2. Accessory Replaceable Parts......................................................................................... ..... 4-6 Table 4-3. Part Num ber Reference ............................................................................................... ....... 4-7 Table 5-1. Om nibook 500 L CD Guideli nes (12.1- in TF T, XGA)....................................................... 5-3 Table 5-2. Obsolet e Repair Parts ............................................................................................... .......... 5-4
vi HP Omnibook 500 Introduction This manual provides reference inform ation for use by HP-authorized service personnel in servicing and repairing the HP Omnibook 500. The manual is designed as a self-paced guide that will train y ou to service, configure, and repair Omnibook 500 com puters. The m anual is self- contained, so y ou can foll ow it wi thout havi ng equipment av ailable. The following tabl e lists other sources of i nformati on about the comput er and related products. Source Address or Number Comments HP Notebook W eb Site http:// www.h p. co m/ no t ebooks (European mirror: ht tp :/ /www.e ur ope.hp.com/notebooks) HP Partnership W eb http://partner.americas.hp.com Restricted to Authorized Resellers only. HP Asia Pacific Channel Support Centre for DPSP Partners ht tp :/ /www.h p. co m . au Re st ri c t e d t o D PSP Partners only. HP / MCD W e b S it e ht tp :/ /www.m c d. h p. co m HP ’ s i nt er na l we b s it e f or di vis io n information. America Online Keyw ord: HP Call (800) 827-6364 for membership within the U.S. CompuServe GO HP Call (800) 524-3388 for membership within the U.S. HP Support Assist CD-R OM (800) 457-1762 U.S. and Canada. (801) 431-1587 Outside U.S. and Canada. Microsoft W i ndows manual Information about W indows operating system. Mic ro s o ft W e b ht tp :/ /www. mi c r os o ft.com Information and updates for W indows operating systems.
HP Om nibook 500 Product Inf ormation 1-1 1 Product Information The HP Omnibook 500 prov ides outstanding performance and expandability , in a conveniently portable form. I ts high-perform ance components (including the m ultim edia expansion base) enable it to perform as a desktop computer or as a portable multimedia presentation tool. Table 1-1. Omnibook 500 Series M odels Omnibook Product * CPU ** Display Hard Drive Drives Standard SDRA M Communication F2157 x Celeron 500 MHz 12.1" TFT XGA 7.5 GB FDD 64 MB None F2158 x Celeron 500 MHz 12.1" TFT XGA 7.5 GB FDD 64 MB Modem F2159 x Celeron 500 MHz 12.1" TFT XGA 7.5 GB Expansion base, FDD, CD-ROM 64 MB Modem F2160 x Pentium III 600 MHz 12.1" TFT XGA 7.5 GB FDD 64 MB None F2161 x Pentium III 600 MHz 12.1" TFT XGA 7.5 GB FDD 64 MB Modem F2162 x Pentium III 600 MHz 12.1" TFT XGA 7.5 GB Expansion base, FDD, CD-ROM 64 MB Modem F2163 x Pentium III 600 MHz 12.1" TFT XGA 10 GB FDD 128 MB None F2164 x Pentium III 600 MHz 12.1" TFT XGA 10 GB FDD 128 MB Modem/LAN F2165 x Pentium III 600 MHz 12.1" TFT XGA 10 GB Expansion base, FDD, CD-ROM 128 MB Modem/ LA N F2166 x Pentium III 700 MHz 12.1" TFT XGA 20 GB FDD 128 MB None F2167 x Pentium III 700 MHz 12.1" TFT XGA 20 GB FDD 128 MB Modem/LAN F2168 x Pentium III 700 MHz 12.1" TFT XGA 20 GB Expansion base, FDD, CD-ROM 128 MB Modem/ LA N F3476 x Celeron 600 MHz 12.1" TFT XGA 10 GB FDD 64 MB None F3477 x Celeron 600 MHz 12.1" TFT XGA 10 GB FDD 64 MB Modem/ LA N F3478 x Celeron 600 MHz 12.1" TFT XGA 10 GB Expansion base, FDD, CD-ROM 64 MB Modem/LA N F3479 x Pentium III 700 MHz 12.1" TFT XGA 20 GB FDD 128 MB None F3480 x Pentium III 700 MHz 12.1" TFT XGA 20 GB FDD 128 MB Modem/LAN F3481 x Pentium III 700 MHz 12.1" TFT XGA 20 GB FDD 128 MB Modem/LAN/ 802.11 wireless F3482 x Pentium III 700 MHz 12.1" TFT XGA 20 GB Expansion base, FDD, CD-ROM 128 MB Modem/ LA N F3483 x Pentium III 700 MHz 12.1" TFT XGA 20 GB Expansion base, FDD, CD-ROM 128 MB Modem/ LA N/ 802.11 wireless F3484 x Pentium III 750 MHz 12.1" TFT XGA 30 GB FDD 256 MB None F3485 x Pentium III 750 MHz 12.1" TFT XGA 30 GB FDD 256 MB Modem/LAN F3486 x Pentium III 750 MHz 12.1" TFT XGA 30 GB FDD 256 MB Modem/LAN/ 802.11 wireless F3487 x Pentium III 750 MHz 12.1" TFT XGA 30 GB Expansion base, FDD, CD-ROM 256 MB Modem/ LA N F3488 x Pentium III 750 MHz 12.1" TFT XGA 30 GB Expansion base, FDD, CD-ROM 256 MB Modem/ LA N/ 802.11 wireless This tabl e l i s ts only bas e produc t configurat ions—cus t om conf igurations are not i nc luded. * For the product s listed: “ x ” suff i x m eans “W ”, “W T”, “W G”, or “W U” f or W indows 98 install ed, or “K”, “KT”, “KG”, or “KU” for W indows 2000 install ed (m arketi ng di s tinct i on onl y). ** Intel Mobile Pentium III with SpeedStep Technology or Intel Mobile C eleron processor.
1-2 Pr oduct Inform ation HP Om nibook 500 Table 1-2. Product Compa risons Omnibook 500 Omnibook 6000 Omnibook 900B Processor* Celeron (500 or 600 MH z) or Pentium III (600 to 750 MH z). Celeron (550 to 650 M Hz) or Pentium III (600 to 850 MH z). Pentium III (450, 500, 600, or 650 MH z). Memory 64, 128, or 256 MB SD RAM in system slot. Ex pandable to 512 MB . 64 or 128 MB SD RAM in system slot. Ex pandable to 512 MB . 64 MB SD RAM on motherboard. Expandable to 160 or 320 MB. Display 12.1-inch TFT XGA display . 15.0- or 14.1-inch TFT XGA or 15.0-inch TFT SXGA display. 13.3-inch TFT XGA or 12.1- inch TFT SVGA display. Video AGP graphics interface. 4 or 8 MB v ideo RAM with 32- or 64-bit graphics interface and 64-bit graphics controller. 3D and OpenGL graphics support. Up to 16M colors (X GA). Zoomed Video enabled. AGP graphics interface. 4 or 8 MB v ideo RAM with 32- or 64-bit graphics interface and 64-bit graphics controller. 3D and OpenGL graphics support. Up to 16M colors (X GA). Zoomed Video enabled. AGP graphics interface. 4 MB v ideo RAM with 32-bit graphics interface and 64-bit graphics controller. 3D and OpenGL graphics support. Up to 16M colors (X GA). Zoomed Video enabled. Operating Sy stem W indows 98 or W indows 2000 preinstalled. W indows 95, W indows 98, or W indows 2000 preinstalled. W indows 95, W indows 98, W indows NT, or Wi ndows 2000 preinstalled. HP Toptools HP Toptools 5.0. HP Toptools 4.5 to 5.0. HP Toptools 3.0 to 5.0. Power Management APM 1.2. ACPI compliant. APM 1.2. ACPI compliant. APM 1.2. ACPI compliant. Power States On, Standby, Hibernate, Off. On, Display-off, Standby , Hibernate, Off. On, Display-off, Standby , Hibernate, Off. * Intel M obile Pentium or Mobile C eleron Processor. Dual-speed processors use Intel SpeedStep Technology.
HP Om nibook 500 Product Inf ormation 1-3 Features The following th ree illustrations show the computer’s main external features. For an exploded view of the comput er, see page 4-2. Figure 1-1. Omnibook — Fr ont View 1. W ireless on-off button and indicator light (on certain models). 2. Left and right One-Touch buttons (programmable). 3. Sleep button. Suspends and resumes operation. 4. Keyboard status lights: Caps Lock, Num Lock, Keypad Lock, Scroll Lock. 5. Power slide button. T urns the computer on and off. 6. Pointing stick (pointing device). 7. Scroll button. 8. Left and right click buttons. 9. Main status lights: pow er mode, hard disk activity, main battery charge. 10. Hard disk driv e. 11. Audio-off button and audio-off light. 12. Volume control. 13. Audio jacks: audio out (headphones), ex ternal microphone. 14. PC Card slot. 15. PC Card eject button. 16. Built-in microphone. 17. Latch for opening the computer.
1-4 Pr oduct Inform ation HP Om nibook 500 Figure 1-2. Omnibook — Back View 18. Univ ersal serial bus ports (USB). 19. Infrared port (on certain models). 20. Ex ternal monitor port. 21. M odem port (on certain models). 22. LAN port (on certain models). 23. AC adapter jack. 24. Kensington lock slot (security connector). 25. System-off switch. Figure 1-3. Omnibook — Bottom V iew 26. Hard disk driv e retaining screw. 27. SDRAM cover. 28. Docking port. 29. Main battery. 30. M ain battery latch.
HP Om nibook 500 Product Inf ormation 1-5 The following two illustrations show the main external features of th e expansion base. Figure 1-4. Expan sion Base — Front View 1. Docking connector. 2. Status panel. 3. Status panel button. 4. Speaker (one on each side). 5. Left plug-in module bay. Can contain a CD- ROM or DVD drive, floppy disk drive, secondary battery , or other plug-in module. 6. CD status light. 7. CD player pow er button. 8. CD player controls: prev ious track, play/pause, stop, next track, v olume. 9. Right plug-in module bay. Used w i th CD player controls. 10. M odule eject latch (one on each side). 11. Undock switch. 12. Audio jacks: audio out (headphones), ex ternal microphone, audio line in. 13. Kensington lock slot (security connector). 14. Emergency undock latch.
1-6 Pr oduct Inform ation HP Om nibook 500 Figure 1-5. Expan sion Base — Back View 15. Univ ersal serial bus ports (USB). 16. S-video (T V out) port. 17. Serial port (CO M1). 18. Parallel port (LPT 1). Use this port for a parallel printer or other parallel device. 19. Ex ternal monitor port. 20. PS/2 mouse port. 21. PS/2 keyboard port. 22. LAN port (w orks only if the computer has a built-in LAN port). 23. AC adapter jack.
HP Om nibook 500 Product Inf ormation 1-7 Operation This section giv es an overview of the operation of t he computer and expansi on base. Turning the Computer On and Off You can start and stop the com puter using its bl ue sleep button. Howev er, at tim es y ou may want to use other met hods to start or stop the com puter, depending on power considerations, ty pes of active connections, and start- up time. Table 1-3. A ctivating Power M odes Power mode To enter this mode To turn on again On mode Power mode status light is green. Press the blue sleep button. Standby mode Saves significant pow er. Turns off the display and other components. Maintains cur rent session in SDRAM . Restarts quickly. Restores network connections. Power mode status light is amber. Press blue sleep button –or– click Start, Shutdown, Standby –or– allow timeout. Press the blue sleep button to display your current session. Hibernate mode Saves max imum power. Saves current session to disk, then shuts dow n. Restores network connections. Power mode status light is off. Press Fn F12 –or– Click Start, Hibernate (W indows 98) –or– Click Start, Shut Down, H ibernate (W indows 2000) –or– allow timeout. Press the blue sleep button to restart and restore your previous session. Shut down (off) Saves max imum power. Turns off w ithout saving current session. At startup, resets everything, starts a new session, and restores network connections. Power mode status light is off. Click Start, Shut Down, Shut dow n (recommended) –or– slide the power button. Press the blue sleep button to restart with a new session.
1-8 Pr oduct Inform ation HP Om nibook 500 Checking the Status of the Computer The main st atus lights on the front of the computer report the comput er’s power mode and hard dri ve activity , and the status of th e main battery . Table 1-4. Main Status Lights (front of computer) Meaning Power mode On: the computer is on (even if the display is off). Blinking: the computer is in Standby mode. (Steady amber light on some models.) Off: computer is off or in Hibernate mode. Hard disk drive activ ity Blue: the computer is accessing the hard disk drive. Main battery charge status Green: the AC adapter is connected and the battery is fully charged. Amber: the AC adapter is connected and the battery is charging. Blinking. the AC adapter is connected and the battery is missing or has a fault. (Steady red light on some models.) Off: the AC adapter is not connected. The keyboard st atus lights indi cate the status of the key board locks. Table 1-5. Keyboar d Status Lights Meaning Caps Lock Caps Lock is active. Num Lock Num Lock is active (Fn F9). (T he Keypad Lock must also be on to use the embedded keypad.) Key pad Lock The embedded keypad is activ e (Fn F8). Num Lock must also be on for the numeric keys—otherwise, cursor control is activ e. Scroll Lock Scroll Lock is active (Fn F10). Battery Status Every main battery and secondary bat tery plug-i n module has fiv e lights on its back (connector) side that indicate i ts charge lev el. To view t hese lights, press the pad next to them. The num ber of lights that turn on indicat es the battery ’s charge.
HP Om nibook 500 Product Inf ormation 1-9 Using Fn Hot Key s The combinat ion of the F n key pl us another key creates a hot key —a shortcut key sequence—for various sy stem controls. To use a hot key , press and hold Fn, press t he appropriate second key , then release both key s. External PS/2 key boards support only F n F5, F n F7, and F n F12. To use these, press and hold left CTRL l eft ALT, press the appropri ate second key , then release both key s. External USB key boards do not support F n hot keys. Table 1-6. F n Hot Keys Hot Key Effect Fn F1 Decreases the display brightness. Fn F2 Increases the display brightness. Fn F5 Toggles among the built-in display, an ex ternal display, and simultaneous display on both. Fn F7 Audio mute. Fn F8 Toggles the built-in keypad on and off. Does not affect an ex ternal keyboard. If Num Lock is on, then the numeric functions are active; otherw ise, cursor control is active (as marked on an external key board). Fn F9 Toggles Num Lock on and off. Fn F10 Toggles Scroll Lock on and off. Fn F11 Pause. Fn F12 Enters Hibernate mode. Fn HOM E Prints screen. Fn UP ARROW* Increases sound volume. Fn DOW N ARRO W * Decreases sound volume. * Only if marked on the AR ROW keys.
1-10 Product Inform ation HP Omnibook 500 Resetting the Omnibook Occasionally, Windows or the com puter may stop responding, so that y ou cannot turn the computer off. If thi s happens, try the followi ng in the order listed: • If possibl e, shut down Window s: press CTRL ALT DEL , then click Shut Down. Press the blue sleep button to restart . • Slide and hold the power button for four seconds, until the display shuts down, then press the blue sleep button to restart . • Use a straightened paper clip to press the sy stem-off sw itch on the left side of t he computer. Press the blue sleep button t o restart. • Undock the computer if docked, unplug the AC adapter, remov e the mai n battery , then insert a straightened paper clip i nto the computer’s sy stem- off switch. Press the blue sleep button to restart. Figure 1-6. Resett ing the Comput er Resetting an Ex pansion Base To reset an expansion base—and the com puter, if docked (see the foll owing page)—insert a straightened paper clip i nto the reset hole on the bot tom of the expansi on base. You can also reset the expansion base by undocking the com puter and remov ing all AC and battery power from the base. Note To boot f rom a CD- ROM or DVD drive in the expans ion base, insert a bootable CD (s uch as the Recove ry CD ) into the drive, then res tart the com puter. Press ESC when the HP logo appears during reboot, then selec t the CD-ROM/DVD drive as the tem porary boot device.
HP Om nibook 500 Product Inf ormation 1-11 Docking and Undocking the Computer You can dock or undock the computer i n any pow er state: on, off, Standby mode, or Hibernate mode. Make sure, however, that the computer i s not entering or resum ing from Standby or Hibernate mode when y ou dock or undock, or the comput er could lock up. Docking the Comp uter By defaul t, the com puter autom atically turns on when you dock i t. If y ou have trouble inserti ng the computer or t he docking latches stick, use t he emergency undock latch. 1. Optional: plug the AC adapter into the expansion base. 2. Insert the back of t he computer i nto the expansion base, then lower t he front end into the base and press down firmly until it clicks into place. Figure 1-7. Docking the Computer
1-12 Product Inform ation HP Omnibook 500 Undocking the Computer 1. Press the undock switch. (You can use the undock switch w hen the computer i s on, off, or in Standby or Hibernate mode.) –or– Click Start, Eject P C. Figure 1-8. Undoc king the Computer You may need to wait 10 seconds or more for the com puter to undock—the computer m ay not respond while it is updating its configuration. 2. If the com puter will not undock using the undock switch or Start menu, use the em ergency undock latch: sli de the button down, then m ove the entire latch forw ard. Figure 1-9. Manually Undoc king the Computer
HP Om nibook 500 Product Inf ormation 1-13 Connecting a Floppy Disk Drive When needed, you can connect the floppy disk drive to one of the comput er’s USB ports. • Connect the USB floppy drive cabl e directly to the floppy driv e and to the USB port. You cannot use the USB floppy cabl e to connect to any other type of driv e module, such as a CD-ROM or DVD dr ive. The USB cabl e is for f loppy drives only . Figure 1-10. Connec ting a Floppy Disk Dr ive
1-14 Product Inform ation HP Omnibook 500 Specifications The following tables list the specifications for the computer and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site (www.hp.com/notebooks). Table 1-7. Omnibook 500 Series Specifications Phy sical Attributes Computer: Size: 278 × 222 × 25 mm (10.9 × 8.7 × 1.0 in). W eight: 1.5 kg (3.4 lb) minimum, depending on model. Magnesium casing w ith rubberized grip surfaces. Computer docked in expansion base: Size: 298 × 257 × 45 mm (11.7 × 10.1 × 1.8 in). W eight: 2.4 kg (5.4 lb) minimum, depending on model. Processor and Bus Ar chitecture 600- to 750-MH z Intel M obile Pentium III processor with Speed Step technology with 256-KB four-way set-associative L2 cache. –or– 500- to 600-MH z Intel Celeron processor w ith 128-KB four-way set-associativ e L2 cache. 1.35/1.1-V (Pentium III) or 1.35-V (Celeron) core, 2.5-V external, low -power processor. 32-KB (16-KB instruction, 16-KB data) L1 cache. 32-bit PCI bus. Graphics 12.1-inch XGA activ e-matrix (T FT) display (1024 × 768 × 16M colors). Zoomed Video support for PC Card slot. 3D and OpenGL graphics support. Celeron models: ATI M obility M graphics accelerator with 4-M B display RAM , 2x AG P graphics capability. Pentium III models: ATI M obility M1 graphics accelerator with 8-M B display RAM , 2x AG P graphics capability. Power Rechargeable lithium-ion battery (11.1 or 14.8 Vdc) w ith LED charge-level gauge. Battery life (single battery): ov er 4 hours typical (varies w ith model and usage). Fast battery recharge: approx imately 2 hours. Low-battery warning. Suspend/resume capability. Universal AC adapter: 100–240 Vac (50/60 Hz ) input, 19 Vdc output, 60–65 W . Optional secondary battery available for ex pansion base module bays. Mass Storage Computer: 7.5- to 30-GB removable hard disk driv e. 1.44-MB floppy drive module. Expansion base: Tw o bays for plug-in drive modules. Optional drive modules av ailable. SDRAM Tw o slots for SDRAM expansion (SODIM M, PC100 or higher) up to 512 MB . 64-, 128-, or 256-MB SD RAM installed in system SDRA M slot under key board. 100-MH z SDRAM bus.
HP Om nibook 500 Product Inf ormation 1-15 Audio Sy stem Computer: Built-in speaker. 3D-enhanced PCI bus audio w ith Zoomed Video support. Built-in microphone. Separate audio-off button with indicator light. Headphone-out and microphone-in. Expansion base: CD player (can play with or w ithout computer docked). Stereo sound via three built-in speakers. Analog pass-through from the computer. Headphone-out, microphone-in, and audio line-in. Key board and Pointing Device 84/85/87-key touch-type Q W ERTY key board with 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. Tw o user-programmable One-Touch buttons. Pointing stick (TrackPoint technology licensed from IBM ). Left and right click buttons, center scroll button. LAN (3Com) Ethernet 10Base-T (10 M bps) and 100Base-TX (100 Mbps) support. Supports wake-on-LAN, fast IP, DM I, dRMON. MBA (M anaged Boot Agent) support for PXE/BINL, BOOTP, NCP/IPX , DHCP. Modem (3Com, US Robotics) Data speed: 56 Kbps (V.90) max imum. Fax speed: 14.4 Kbps, C lass 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, X 2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, M NP5. Error correction: V.42, MNP2-4. Fax: G roup 3 fax , Class 1. V.17, V.27ter, V.29, V.21 channel 2. Local modem adapter provided for non-U.S. regions. 802.11 Wireless LAN Radio: IEEE 802.11b compliant, ISM frequency band, Direct Sequence Spread Spectrum. Operating frequency: w ithin 2.4–2.497 GHz, depending on country (US, Canada, ETSI, Japan). Channels: up to 13 channels (22 M Hz bandw idth) that can overlap and are dependent upon the country configuration. Data rate: 1, 2, 5.5, or 11 Mbps. RF output: 15 dBm typical (approx . 30 mW ), 16 dBm max (approx . 40 mW ). Sensitivity: –84 dBm. Range: up to 100 m (300 ft) or more, depending on environment and conditions. On-off button with pow er indicator. USB interface. Input/Output Computer: Tw o universal serial bus (USB) ports. 15-pin VGA video-out w ith DDC support. (Resolution up to 1600 × 1200 × 64K or 16M colors. R efresh rate of 60 to 100 Hz, depending on resolution and color depth. Dual display.) 4-Mbps IrD A-compliant infrared port. Expansion base: Tw o universal serial bus (USB) ports. 9-pin, 115,200-bps serial (16550 UART ). 25-pin bi-directional ECP/EPP parallel. 15-pin VGA video-out w ith DDC support. (Resolution up to 1600 × 1200 × 64K or 16M colors. R efresh rate of 60 to 100 Hz, depending on resolution and color depth. Dual display.) S-video (TV out). PS/2 keyboard and PS/2 mouse. Expandability Computer: One Ty pe II 16-/32-bit PC Card slot (3.3 V and 5 V support). CardBus enabled, Zoomed Video support. Expansion base: Tw o plug-in module bays for accessory modules.
1-16 Product Inform ation HP Omnibook 500 Security Features User and administrator passwords. System, hard drive, and docking passw ords. PC identification displayed at boot. DM I-accessible electronic serial number. Kensington MicroSav er lock slot. Environmental Limits Operating temperature: 5 to 35 ° C (41 to 95 ° F). Operating humidity: 20 to 90 percent RH , 5 to 35 ° C (41 to 95 ° F). Operating altitude: up to 3000 m (10,000 ft) at 25 ° C (77 ° F). Storage temperature: –20 to 50 ° C (–4 to 122 ° F). Major ICs Computer: CPU: Intel Mobile Pentium III or Celeron processor. South Bridge: PIIX4M . Display controller: AT I Mobility M or M 1. Audio controller: ESS Maestro-3E and ESS ES1921. CardBus controller: TI PCI 1410. Keyboard/embedded controller: National NS87570. Super I/O: National NS97338. Expansion base: Embedded controller: National NS87570. PCI IDE controller: CM D PCI-648. Audio controller: OZ163.
HP Om nibook 500 Product Inf ormation 1-17 Table 1-8. Omnibook 500 Series A ccessories Accessory Description Omnibook 500 Compat. 6000 Compat. 900B Memory F1457B 64-MB SD RAM module (PC100) ••• F1457C 64-MB SD RAM module (PC133) ••• F1622B 128-MB SD RAM module (PC100) ••• F1622C 128-MB SD RAM module (PC133) ••• F1654A 256-MB SD RAM module (PC100) ••• F1654C 256-MB SD RAM module (PC133) ••• Hard Drives 0950-4030 7.5-GB hard disk drive • 0950-4011 7.5-GB hard disk drive • 0950-3934 10-GB hard disk drive • 0950-3985 10-GB hard disk drive • 0950-3935 20-GB hard disk drive • 0950-4162 30-GB hard disk drive • Multimedia Expansion Base F2096B Multimedia ex pansion base • Plug-in Modules F2008A Floppy disk drive cable (parallel) •• F2009A Zip drive module •• F2013A Floppy disk drive module •• F2015A DVD drive module •• F2017A CD-RO M driv e module •• F2018A Second hard drive module w ith 18-GB hard drive •• F2018B Second hard drive module w ith 20-GB hard drive •• F2018C Second hard drive module w ith 30-GB hard drive •• F2022A LS-120 drive module •• F2026A CD-RW drive module •• F2101A USB floppy disk drive cable • F2107A DVD-RO M /CD-RW drive module •• Power Options F1454A 60W AC adapter ••• F1455A 75W auto/airline power adapter (12 V) ••• F1781A 60W Ultraslim AC adapter ••• F2011A External lithium-ion battery charger for F2014A •• F2014A Lithium-ion secondary battery •• F2098A Main battery (11.1 V, 6-cell) •
1-18 Product Inform ation HP Omnibook 500 Accessory Description Omnibook 500 Compat. 6000 Compat. 900B 8120-6312 8120-6313 8120-6314 8120-6316 8120-6317 8120-8367 8120-8373 8120-8452 8120-8699 Replacement power cord (Australia) Replacement power cord (U .S./Canada/Taiw an) Replacement power cord (Europe) Replacement power cord (Japan) Replacement power cord (India/South Africa) Replacement power cord (Argentina) Replacement power cord (C hina) Replacement power cord (C hile) Replacement power cord (UK [EPSR] Hong Kong/Singapore) ••• PC Cards F1623A 10/100-Mbps Ethernet 56-Kbps modem PC Card by Xircom ••• F1625A 56-Kbps global modem PC Card by X ircom ••• F1626B 10/100-Mbps Ethernet PC C ard by 3Com ••• F1627A 56-Kbps U.S. modem PC Card by X ircom ••• F1782A 10/100-Mbps Ethernet 56-Kbps modem PC Card by 3Com ••• F1985A 10/100-Mbps USB-Ethernet adapter by 3Com ••• F2135B 802.11b wireless LAN access point for use with F2136A ••• F2136A 802.11b wireless LAN PC Card ••• F2138A HP/Sierra W ireless Air Card 300 CDPD PC Card ••• F2196A Bluetooth PC Card by 3Com •••
HP Om nibook 500 Product Inf ormation 1-19 Internal Design The motherboard PCA is the central com ponent of the computer’s design, and play s a role in virtually all sy stem functions. Most com ponents connect directly to the motherboard. The following figure shows the connections am ong the replaceable components in the com puter and expansion base. In addit ion, Table 1- 9 on page 1-20 li sts the roles that these component s play in the functional subsy stems of the com puter and expansion base. Figure 1-11. Replaceable Component Diagram Motherboard Heatsink/fan Displ ay Assembly Switchboard PCA Min i -P CI Card Top Case Expansion SDRAM Module Battery Keyboard (with pointing s t i c k) System SDRAM Module PC Card Speaker Hard Disk Drive Expansion Bas e Plug-in Module Plug-in Module HDD/LED Flex C able (1) (1) W ireless models only
1-20 Product Inform ation HP Omnibook 500 Table 1-9. Functional Structur e Function Components Used Component Roles Bootup Motherboar d Hard dis k drive Removable devic e Main proc essor , primar y s ystem c ircui try. Firs t sour c e of dis k -based s tart up c ode. Second sour ce of di s k-bas ed star tup code. Processor Motherboar d Main proc essor , numeric data proc essor , L1 and L2 cache, primar y s ystem circuitry. Memory Motherboar d SDRAM modules Video RAM. Changeable SDRAM (2 s l ots). Power Main b attery Motherboar d Switc hboar d PCA Backup bat tery CMOS batte ry Expansion base AC adapter Power st orage. AC adapter s ocket, power swi tch, l id swit ch, s ys tem-of f swit c h, power s uppl y, power cont rol ci rcui t ry. Sleep swi tch. Provides short- term power t o maintain memor y whi le swapping mai n battery. Maintains s ystem data s tored in CMOS RAM. AC adapter s ocket, syst em-off s witc h, power suppl y, power cont r ol cir cuit r y. AC-to- DC c onverter. Display Motherboar d Displa y asse mbly PCMCIA/Zoomed Vi deo c ontroll er, dis play driver s, LVDS proc essi ng, displ ay/ graphic s contr ol ler, vi deo RAM. Displ ay out put, bac k light, power conver ter for backl i ght. Hard disk Motherboar d HDD/LED flex cabl e Hard dis k drive Hard dis k cont r oller. Hard dis k si gnal pass- through. Hard dis k mechanis m. Keyboard Motherboar d Keyboard Switc hboar d PCA Keyboard BIOS, k eyboard cont roller . Key switche s. One-Touch s witc hes . Pointer Motherboar d Keyboard Top case Keyboard BIOS, poi nting s t ick c ontrol l er (PS/2 out put), k eyboard cont roller . Pointi ng s tic k sensor . Clic k buttons , scr oll butt on. Audio Motherboar d Botto m case Expansion base Audio cont roller , audio decoder , speak er amplif ier, Zoomed Vi deo c ontrol l er, micr ophone, external audi o ja cks, headphone ampl ifier , audio-of f swi t ch. Speaker. CD player, audi o cir c uitr y, speaker s. Status Motherboar d Switc hboar d PCA HDD/LED flex cabl e Top case Expansion base LED cir cuitr y, keyboar d c ontrol l er. Keyboard LEDs. Main stat us LEDs. Audio-of f LED. Status panel. Serial Motherboar d Expansion base I/O c ontroll er. Serial c onnector . Para llel Motherboar d Expansion base I/O c ontroll er. Parall el connect or. Infr ared Motherboar d I/O c ontroll er, inf rared tr ansmitt er/rec eiver. Wirel ess Displa y asse mbly Motherboar d Switc hboar d PCA Radio PCA, c ircui try, and ant ennas, on- of f button, and indic at or light . I/O c ontroll er. Power/s ignal pass -thr ough. PS/2 port s Motherboar d Expansion base Keyboard cont roller . PS/2 connec tors. USB Motherboar d Expansion base Bus cont roller (South Bri dge), USB c onnec tors , overload s witc h. USB connect ors, over load swi tch. Docking Motherboar d Expansion base Docki ng logic, docki ng connect or . Docki ng connect or , undock swit c h, emergenc y undock l at ch. PC Card Motherboar d PC Card cont r oller, PC Card connec t or.
HP Om nibook 500 Removal and Replac ement 2-1 2 Removal and Replacement This chapter tells you how to remov e and replace the computer’s rem ovable com ponents and assemblies. The items m arked by • in the following table are user-replaceable. Table 2- 1. Removal Cross-Reference Battery , backup (page 2-34). Battery , CMO S (page 2-34). • Battery , main (page 2-4). Cable, hard drive/ LED flex (page 2- 34). • Card, mini -PCI (page 2- 14). Case, bottom (page 2-25). Case, top (page 2-23). • Cover, SDRAM (page 2-17). • Covers, display hinge (page 2-17). • Covers, display screw (page 2-17). • Cover, Trackpoint (page 2- 17). Display assembly (page 2-18). Doors, docking (page 2-31). • Drive, hard disk (page 2- 6). • Feet , rubber (page 2-17). Guide, hard drive (page 2- 34). Heatsink/fan (page 2-21). • Key board (page 2-10). • Module, plug- in (page 2-5). • Module, SDRAM (page 2-12). Panel, audio/PCMCIA (page 2-35). Panel, mini- P CI (page 2- 35). • Panel, power button (page 2-9). PCA , m otherboard (page 2-25). • PCA , switchboard (page 2- 16). Plate, EMI (page 2-35). Speaker (page 2-35). • Tray, hard di sk drive (page 2- 7). Caution Alway s provide proper grounding when perf orm ing repairs. W ithout proper grounding, an electros tatic discharge c an damage the c omputer or expansion base and their com ponents. Notes Reassem bly steps are the reverse of the rem oval/disassem bly steps. Reassem bly notes are included at the end of eac h removal pr ocedure. Sy mbols like this throughout this chapter s how approxim ate full-size scr ew outlines. You can use these to ver ify the siz es of sc rews before you install them. Ins talling a wrong-size screw can dam age the unit. (The s y m bol at the left r epresents an M2.5×5m m T-head s crew.)
2-2 R emoval and Replacem ent HP Om nibook 500 Disassembly Flow chart The following diagram shows the general “path” y ou will use in disassembling the com puter to access components. * Also rem ove these components when rem oving the motherboard or bott om case. ‡ Also remove this component w hen replacing the top case. Figure 2-1. Disassembly Flow Start Main battery, AC adapter Power button panel Key board Displ ay a ssembly Top case Motherboard or bott om case • Hard drive/LED flex cable • Backup battery • Audio/PCM CIA panel • Hard drive guide • M ini-PCI panel • Mini-PCI card • Speaker • System SDR AM module* • Heatsink/fan* • Switchboard PCA* ‡ If rem oving only the display • Ex pansion SDRAM module* • Hard disk drive* Wireless models on ly: Switchboard PCA
HP Om nibook 500 Removal and Replac ement 2-3 Table 2-2. Required Equipment • #0 Phillips screwdriv er, preferably magnetized. • Small flat-blade screwdriv er. Table 2-3. Recommended S crew Torques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 1.3 – 1.8 1.1 – 1.5 M3 3.0 – 3.5 2.6 – 3.0 Caution Be caref ul not to overtighten screws that go dir ectly into magnesium com ponents, or you could strip the threads in the magnesium .
2-4 R emoval and Replacem ent HP Om nibook 500 Remov ing the Main Battery (User-Replaceable) One or two plug-i n modules can be i nserted in the m odule bay s in the expansion base. The computer itself has no m odule bays. Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its compartment. Figure 2-2. Remov ing the M ain Battery Reassembly Note • Insert the front end of the battery into the battery compartm ent, then press the b ack end in until it clicks into place.
HP Om nibook 500 Removal and Replac ement 2-5 Remov ing a Plug-In Module (User-Replaceable) Required Equipment • None. Removal Procedure • Press the button on the modul e release latch, and slide t he latch toward the front of the expansion base. Figure 2-3. Releasing the Module
2-6 R emoval and Replacem ent HP Om nibook 500 Remov ing the Hard Disk Drive (User-Replaceable) Table 2- 4. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number Drive, hard disk (7.5 G B, 9.5 mm, Hitachi) 0950-4011 F2112-69002 Drive, hard disk (7.5 GB , 9.5 mm, IBM) 0950-4030 F2112-69003 Drive, hard disk (10 GB , 9.5 mm, IBM, D JSA-210) 0950-3934 F1660-69112 Drive, hard disk (10 G B, 9.5 mm, Toshiba, MK1016 G AP) 0950-3985 F2072-69109 Drive, hard disk (20 GB , 9.5 mm, IBM, D JSA-220) 0950-3935 F1660-69113 Drive, hard disk (30 GB , 9.5 mm, IBM part no. 07N6714) 0950-4162 F2072-69115 Required Equipment • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. From the bottom of the unit , remove t he hard drive retai ning screw. 3. Carefully pull the hard drive out of the com puter. Figure 2-4. Remov ing the Hard Disk Driv e 4. Remove all four screws from the tray and drive case, then lift the drive out of the tray. 5. Notice that the hard driv e has a pin connector attachm ent at one end. Carefully remov e this connector from the end of the driv e. Work alternately at each side so that the connector slides off evenly without bending the connector pins. Screw, M 2×3mm
HP Om nibook 500 Removal and Replac ement 2-7 Figure 2-5. Remov ing the Hard Disk T ray Reassembly Notes • Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each end alternately so that the connector slides on ev enly without bending t he connector pins. • Insert the connector through the end of the tray , and lower the drive into place. • Slide the drive into the hard drive com partment. Press firmly to m ake sure the connector seats properly . Important If you are installing a new hard disk drive, create a Utility partition on the drive before loading any software — see “Creating a Utility Partition,” below. Screws, M 3×3mm (2) Screws, M 3×3mm (2) Pin connector
2-8 R emoval and Replacem ent HP Om nibook 500 Creating a U tility Partition When you install a new hard drive, you must create a Utility partition on the drive before loading any software. You can use any Omnibook 500 Recovery CD to create the Utility partition. 1. Dock the computer, and plug i n the AC adapter. 2. In sert a CD-ROM/DVD d riv e in the expan sio n base . 3. Ins ert the Recovery CD in the drive, then restart the com puter. 4. When you see t he HP logo, press ESC to display the boot m enu, then select the CD- ROM drive as the boot devi ce. 5. When the Recovery CD dialog box appears, follow the display ed instructions. If prom pted, accept the recommended partition size. If y ou install the factory software, the recovery process can take up to 10 mi nutes. To create the Utility partition without installing the factory software, click Advanced and select the option to not i nstall the operati ng syst em. If the hard disk is partitioned into several drives, y ou can install the factory software on drive C without affecting other drives. Click Advanced and select to restore only the C partition. 6. Important: When prompted t o reboot the comput er, first undock it and remove it from the expansion base , then press CTRL ALT DEL and follow any instructions that appear.
HP Om nibook 500 Removal and Replac ement 2-9 Remov ing the Pow er Button Panel (User-Replaceable) Required Equipment • None. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Insert a fingernai l into the slot in the right end of the panel (behi nd the Del key) , and pry t he right end of the panel up. Lift the end until the panel unsnaps abov e the F12 key, then slide the panel slightly to the right and lift it ou t. Figure 2-6. Re moving the Power Button Panel Reassembly Notes • Hold the panel in y our right hand, and insert the tabs on its left end i nto the slots in t he computer case just above the ESC and F 4 key s. Slide the panel to the left and press it into place.
2-10 Removal and Replacem ent HP Omnibook 500 Remov ing the Keyboard (User-Replaceable) Required Equipment • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e the power button panel (page 2-9). 3. Remov e the three retaining screws from the top of t he keyboard. Figure 2-7. Removing the Ke yboar d Screws Caution W hen opening the k eyboard, be careful not to pull on the cables that connect the k ey boar d to the com puter. Screws, M 2×3mm (3)
HP Om nibook 500 Removal and Replac ement 2-11 4. Raise the top edge of the key board slightly , then slide it back about 1 cm (1/ 2 in) and fold it onto the front of the case. Figure 2-8. Removing the Ke yboar d Warning Do not t ouch the metal surf aces inside the compu ter until they hav e cooled off. T hey could be very hot if the computer was running recently. 5. Disconnect the pointing st ick flex cable, and lif t the key board flex cable off of its connect or. You may need to move the mi ni-PCI cables for best access to the key board and pointing stick cables. 6. Remov e the key board from the com puter. Reassembly Notes • Lay the keyboard face down on the top case slightly forward of its normal position, then reconnect the key board and pointing sti ck flex cables. Make sure the key board cable connector is firml y seat ed, and that the pointi ng stick flex cable is not pinched. • Make sure all cables under the key board are routed so as not to interfere with other com ponents, or with reinstal ling the key board. • Make sure the cables from the m ini-PCI card lie as flat as possible. • Slide the front edge of the key board into the computer case, t hen press the top of the key board into place.
2-12 Removal and Replacem ent HP Omnibook 500 Remov ing an SDRA M Module (User-Replaceable) The Omnibook 500 has no SDRAM built in, but includes a system SDRAM slot beneath the keyboard that contains an SDRAM modul e installed at t he factory , and a slot on the bottom of the unit for an expansion SDRAM module. You can use PC100 or PC 133 SDRAM for these products. Table 2-5. SDRA M M odule Replacement Part Numbers Description Part Number Exchange Part Number SDRAM module, 64 MB, PC100 SODIM M 1818-7951 F1660-69103 SDRAM module, 64 MB, PC133 SODIM M 1818-8510 SDRAM module, 128 MB, PC100 SODIM M 1818-7952 F1660-69104 SDRAM module, 128 MB, PC133 SODIM M 1818-8504 TBD SDRAM module, 256 MB, PC100 SODIM M 1818-7953 F1660-69101 SDRAM module, 256 MB, PC133 SODIM M 1818-8534 TBD Caution Handle each SDRAM m odule only by its edges and provide proper grounding, or you might damage the m odule by electrostatic disc harge. Required Equipment • None. Removing a Sy stem SDRAM M odul e Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e the power button panel (page 2-9). 3. Open the keyboard (page 2- 10, though step 4). You don’t need to disconnect the key board cables. 4. Release the latches at t he sides of the SDRAM module (so that the free edge of the modul e pops up), then pull the m odule out of the connector. Figure 2-9. Removing the S ystem S DRA M Module Reassembly Note • Carefully insert the edge of the new SDRAM module into the connect or at about a 30° angle until it is fully seated. Then press down on both sides of the m odule until the latches snap closed.
HP Om nibook 500 Removal and Replac ement 2-13 Removing an Expansion SDRAM M odule Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Fr om the bott om of the com puter, remove the screw from the SDRA M cover, and rem ove the cover. 3. Release the latches at t he sides of the SDRAM module (so that the module’s free edge pops up), then pull the m odule out of the connector. Figure 2-10. Re moving an SDRA M Expansion Module Reassembly Note • Carefully insert the edge of the new SDRAM module into the connect or at about a 30° angle until it is fully seated. Then press down on both sides of the m odule until the latches snap closed. Screw, M 2×3mm
2-14 Removal and Replacem ent HP Omnibook 500 Remov ing a Mini-PCI Card (certain models only) (User-Replaceable) Important • If the notebook is an option code A RE (for M alaysia), the mini-PCI card can be replaced only by the regional re pair center in Taiwan. Contact the HP Call Center in y our region for shipping information. • Notebooks repair ed in China (option code A B2), Malaysia (option code A RE), or South A frica (option code A CQ) can use only the mini-PCI c a rds with regulatory labels, as shown in the following table and in Chapter 4. Table 2- 6. Mini- PCI Card Replacement Part Numbers Description Part Number Exchange Part Number Card, mini-PCI (HW modem) F2157-60928 Card, mini-PCI (HW modem with regulatory labels for China, Malay s ia, or South Africa)* F2157-60929 Card, mini-PCI (LAN/modem) F2072-60902 Card, mini-PCI (LAN/modem w ith regulatory labels for China, Malay s ia, or South Africa)* F2072-60994 * Required for repair in China (opti on code AB2), Malaysia (opt ion code ARE), or South Africa (option code ACQ). Caution Provide proper gr ounding and handle the card only by its edges, or y ou m ight dam age it through electrostatic discharge. Required Equipment • None. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e the power button panel (page 2-9). 3. Open the keyboard (page 2- 10, though step 4). You don’t need to disconnect the key board cables.
HP Om nibook 500 Removal and Replac ement 2-15 Note: LA N/modem models only You may need to remove the system SDRAM module (page 2- 12) to provide enough clearance to disconnec t all mini-PCI c ables. 4. Disconnect the cable (m odem m odels only) or cables (L A N/modem models only ) from the card. 5. Release the latches at t he sides of the card, so that its free edge pops up, and carefully pull the card out of its connector. Figure 2-11. Re moving the Mini-PCI Card (modem card shown) Reassembly Notes • Carefully insert the edge of the card into the connector at about a 30° angle until it is fully seated. Then press down on b oth sides of the card until the latches snap closed. • Route the cable (m odem m odels) or cables (LAN/modem models) between the heatsink/ fan and mini -PCI card, so that t hey do not lie across or otherwise i nterfere with other com ponents (see Figure 2- 12, below). Make sure the cables lie as flat as possible, or they will prevent the key board from lay ing flat. Figure 2-12. Routing the Mini-PCI Cables (LA N/modem card shown)
2-16 Removal and Replacem ent HP Omnibook 500 Remov ing the Sw itchboard PCA (User-Replaceable) Required Equipment • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e the power button panel (page 2-9). 3. Remov e the retaining screw from the switchboard PCA . Caution: Wi rel ess model s onl y W hen r emoving the s witchboard PCA from the com puter, be car eful not to pull on the wireless cable that connects the display assembly to the PCA. 4. Insert a sm all flat-blade screwdriv er through the narrow slot in t he bottom case, and careful ly pry the switchboard PCA off of the connector underneath. 5. Wireless model s only: remov e the wireless cable cl ip, and disconnect the wirel ess cable from t he PCA. 6. Remov e the PCA from the com puter. Figure 2-13. Removing the Switchboard PCA (wireless model shown) Reassembly Notes • Wireless model s only: connect the wireless cable to the PCA, and reattach the cable clip. • Insert the back end of t he switchboard PCA into its opening in the t op case, then press the PCA onto its connector. Screw, M 2×3mm W ireless cable clip attaches here
HP Om nibook 500 Removal and Replac ement 2-17 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2- 7. Replacing Small Parts (User- Replaceable) Part Replacement Procedure Cover, SDRAM From the bottom of the computer, remove the screw in the SDRAM module cover, then remove the cover. Cover, Trackpoint Pull the old cover off, and press the new cover into place. Covers, display hinge Use a flat-blade screwdriv er to carefully pry the cov ers off of the hinges. Reassembly Notes: Insert the tab on the cover into the slot in the top case, and press the cover into place. Note that the right display hinge cov er has a microphone icon on its front surface. Covers, display screw Insert a small flat-blade screwdriv er under the screw cov er and pry it loose. To replace, press the adhesive side of the cover firmly into the recess. Feet, rubber (on bottom of computer and expansion base) Insert a small flat-blade screwdriv er under the foot and pry it loose. To replace, firmly press the adhesive side of the foot into the recess. Key board See page 2-10. Tray , hard disk drive See page 2-6.
2-18 Removal and Replacem ent HP Omnibook 500 Remov ing the Display A ssembly (HP Authorized Service Prov iders Only) Required Equipment • #0 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e both screws from the back of the com puter. 3. Remov e the power button panel (page 2-9). 4. Wireless model s only: remov e the switchboard PCA (page 2-16). 5. Open the display so that it lay s flat, and use a flat-bl ade screwdriver to rem ove the display hi nge covers. 6. Remove the screw from the display cable, then use a flat-blade screwdriver to lift the display cable off of its connector. 7. Fr om the bott om of the com puter, remove both screws from the display hinges. Note Do not rem ove the screws f rom the tops of the display hinges: 8. Lift the display off of the computer. Do NOT remove!
HP Om nibook 500 Removal and Replac ement 2-19 Figure 2-14. Remov ing the Display Reassembly Notes • Make sure the display cable fits in its opening in t he computer’s case, and li es behind the clip for the power button panel , as shown in F igure 2-15, bel ow. Press the cable back onto its connect or. Figure 2-15. Routing the Dis play Cable Screw, M 2×5mm Screws, M 2×7mm (2) Screws, M 2×9mm (2) Hinge covers Screw, M 2×3mm
2-20 Removal and Replacem ent HP Omnibook 500 • Note that the right display hinge cover has a m icrophone icon on its front surface. Important After r eplacing the display, check the dis play type shown on the display ’s flex c able connector. If the new display is not the sam e ty pe as the old display , y ou must use the Servic e Utilities floppy disk to reprogram the com puter’s EEPROM f or the new display. 1. Download the Omnibook 500 servic e package f rom the Partnership web site (s ee page vi), and create a Servic e Utilities floppy disk as des cribed in the pack age’s Readm e file. 2. Connect a floppy disk drive to the c omputer using a USB floppy cable, or dock the c omputer and insert a f loppy dr ive module into the expans ion base. 3. Connect an external m onitor to the com puter, s o y ou c an verify the boot process. 4. Plug in an AC adapter. 5. Insert the Servic e Utilities floppy disk in the f loppy drive. 6. Turn on the c omputer: • If the HP logo appears on the com puter’s built-in display, STOP. T he EEPROM is program m ed correctly. • If the HP logo appears only on the ex ternal m onitor, press ESC to dis play the boot m enu, then boot from the floppy disk. 7. If you hear 5 beeps, press F 1 to update the display data stored on the m otherboard. Rem ove the floppy disk when the com puter starts to r eboot.
HP Om nibook 500 Removal and Replac ement 2-21 Remov ing the Heatsink/Fan (HP Authorized Service Prov iders Only) Required Equipment • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e the power button panel (page 2-9). 3. Open the keyboard (page 2- 10, though step 4). You don’t need to disconnect the key board cables. 4. Remove the three retaining screws from the heatsink/fan. Caution W hen r emoving the heats ink/fan f rom the com puter, be caref ul not to pull on the cable that connect the heatsink /fan to the m otherboard. 5. Lift the heatsink/fan out of t he computer. 6. Carefully disconnect the fan cable from the m otherboard. If t he connector does not release easily , try gently pressing down on the rear of the connector (near the wires) as y ou pull it out. Figure 2-16. Remov ing the Heatsin k/Fan Caution Do not spin the fan blades with y our f inger, or y ou could damage the fan’s bearings. Screws, M 2×3mm (3) (M 2x2mm in some models )
2-22 Removal and Replacem ent HP Omnibook 500 7. To separate the fan from the heatsink, rem ove both connecti ng screws. Figure 2-17. Separa ting the Heatsink a nd Fa n Reassembly Note • Make sure the fan cable is retained by the hook on the underside of the heatsink. Screws, M 2×3mm (2)
HP Om nibook 500 Removal and Replac ement 2-23 Remov ing the Top Case (HP Authorized Service Prov iders Only) Required Equipment • #0 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Power button panel (page 2-9). • Key board (page 2-10). • Switchboard PCA (page 2-15). • Display assembly (page 2-18). 3. Remove the screws from inside the battery com partment. 4. Remove the six screw s from the bottom case. 5. Remov e the four screws from the top case. 6. Disconnect the click/scrol l button flex cable. 7. Disconnect the audio- off LED cable. 8. Lift the top case off of the com puter.
2-24 Removal and Replacem ent HP Omnibook 500 Figure 2-18. Remov ing the T op Case Screws, M 2×9mm (2) Screw, M 2×7mm Screw, M 2×7mm Screws, M 2×2mm (2) Screws, M 2×5mm (4) Screws (2): See Note below. Screw, M 2×2mm (not on all models) Note: The length of the screw s required for the two positions near the front of the bottom case corresponds to the number of screws in the battery compartment: • Models w ith two screws in the battery compartment: use M 2×7mm • Models w ith three screws in the battery compartment: use M 2×9mm
HP Om nibook 500 Removal and Replac ement 2-25 Remov ing the Motherboard or Bottom Case (HP Authorized Service Prov iders Only) Required Equipment • #0 P hillips screwdriver. Removal Procedure Note: B efore R eplac ing the Motherb oard If poss ible, record the com puter’s elec tronic serial num ber bef ore y ou replace the m otherboard. You will then store the electronic ser ial number in the EEPRO M on the new motherboard us ing the Service Utility floppy disk. 1. Download the Omnibook 500 servic e package f rom the Partnership web site (s ee page vi), and create a Servic e Utilities floppy disk as des cribed in the pack age’s Readm e file. 2. Connect a floppy disk drive to the c omputer using a USB floppy cable, or dock the c omputer and insert a f loppy dr ive module into the expans ion base. 3. Connect an external m onitor to the com puter, s o y ou c an verify the boot process. 4. Plug in an AC adapter. 5. Insert the Servic e Utilities floppy disk in the f loppy drive. 6. Turn on the c omputer . W hen the HP logo appears (on either the built-in display or the external monitor ), press ESC to dis play the boot menu, then boot f rom the floppy disk. 7. Select the Serial Num ber option fr om the boot m enu. 8. W hen pr ompted, type A for the autom atic update option. This stores the c urrent system data from the old m otherboard on the floppy disk. 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Power button panel (page 2-9). • Key board (page 2-10). • Syst em SDRAM modul e (page 2-12). • Expansion SDRAM module, if present (page 2-13). • Switchboard PCA (page 2-15). • Display assembly (page 2-18). • Heatsink/fan (page 2-21). • Top case (page 2-23). 3. Remov e all three screws from the audio/PC Card panel. Flip out t he PC Card eject button, so that it stands out from the side of the unit, then remov e the panel.
2-26 Removal and Replacem ent HP Omnibook 500 4. Disconnect the speaker wires from the m otherboard. If the connector does not release easily, try gently pressing down on the rear of the connector (near the wires) as y ou pull it out. 5. Remove the right- rear screw (nearest the speaker) from the hard drive/L ED flex cable, then disconnect the cable from the m otherboard. 6. Remov e both standoff screws from the back of the unit. 7. Remov e the four screws from the m otherboard (each marked by a white arrow on the motherboard). 8. Certain models onl y: remove the screw attaching the EMI plate to the bottom case, and remov e the EMI plate. 9. Lift the mot herboard out of the bottom case. See “Replacing the Motherboard” on page 2- 27 or “Replacing the Bottom Case” on page 2- 29 for additional procedures. Figure 2-19. Remov ing the M otherb oard Reassembly Notes • Insert the bat tery connector through its opening i n the bottom case, then lower the m otherboard into place. • Make sure the hard drive guide’s forw ard screw lug lies on top of t he motherboard and beneath the screw lug on the audi o/PCMCIA panel. • Make sure the audio-out jack, external m icrophone jack, and P C Card eject butt on fit through their openings in the audi o/PCMCIA panel. • Mini-PCI model s only: route the cables from the mi ni-PCI panel to avoid i nterfering with installati on or operation of other com ponents (see F igure 2-12 on page 2- 15). Screws, M 2×3mm (4) Screw, M 2×3mm Screws, M2×2mm ( 2) Standoff screws, 5mm (2) Screw, M 2×5mm Screw, M 2×2mm
HP Om nibook 500 Removal and Replac ement 2-27 Replacing the M otherboard Required Equipment • #0 P hillips screwdriver. Removal Procedure 1. Mini-PCI model s only: release the latches at t he sides of the card, so that its free edge pops up, and carefully pull the card out of its connector. 2. Mini-PCI model s only: disconnect the cables t hat connect the m ini- PCI panel to the motherboard, and rem ove the panel and the m ini-PCI card (still connected) from the motherboard. 3. Disconnect and remov e the backup battery . If the connector does not release easil y, t ry gently pressing down on the rear of the connector (near t he wires) as y ou pull it out . Figure 2-20. Removing Motherboard Components Mini-PCI panel Mini-PCI card Backup battery
2-28 Removal and Replacem ent HP Omnibook 500 Reassembly Note • Reinstall the motherboard in the unit following th e “Reassembly N otes” on page 2 -26. Note: A fter Re placin g the Moth erboa rd After r eplacing the mother board, y ou m ust use the Service Utility floppy disk to store the system data and display information in the EEPRO M on the new motherboar d. 1. Connect a floppy disk drive to the c omputer using a USB floppy cable, or dock the c omputer and insert a f loppy dr ive module into the expans ion base. 2. Plug in an AC adapter. 3. Insert the Servic e Utilities floppy disk in the f loppy drive. 4. Turn on the c omputer. 5. If you hear 5 beeps, press F1 to update the dis play data stored on the m otherboard. Let the com puter reboot and go to the next step. 6. Select the Serial Num ber option fr om the boot m enu. 7. If you success fully stored sy stem data on the floppy disk befor e removing the old mother board, ty pe A for the autom atic update. T his restor es the old system data on the new mother board. If you did not store system data, type M for the m anual update option. Enter the serial num ber from the bottom of the unit—you may have to contact an HP support center to do this .
HP Om nibook 500 Removal and Replac ement 2-29 Replacing the Bottom Case Important Due to con tractual restriction s imposed by Mi crosoft, an HP aut horized servi ce provider must follo w special proced ures when rep lacing the bot tom case. Th ese restrictions affect the distrib ution, hand ling, and tracking of new , replacement, and rep laced Micro soft Certificate of A ut henticity labels attached t o the bot tom case of the co mputer. Contact the HP Call Center in your region for informat ion or see service no te 500-03. Important If the notebook is an option code A RE (for M alaysia), the bottom case can be replaced only by the re gional repair c e nter in Taiwan. T his require s sending the entire unit to the r epair center. Contac t the HP Call Center in y our region for shipping information. Required Equipment • #0 P hillips screwdriver. Removal Procedure 1. Remove both screw s from the speaker assem b ly and remov e the speaker assembly from the unit. 2. Remove the three remaining screws from the hard drive/L ED flex cable, then lift the cable off of its connector and out of t he unit. 3. Remov e the screw from the hard drive guide, and rem ove the guide.
2-30 Removal and Replacem ent HP Omnibook 500 Figure 2-21. Removing Bottom Case Components Installation Proce dure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial num ber label and install a new overlay , or create a new serial number label using the steps below. 3. Restore the labels o n the bottom case, as follows: • If the not ebook includes a hardware m odem m ini-PCI card, attach the hardw are modem telecom regulatory label. • If the not ebook includes a L AN/modem mi ni-PCI card, at tach the L AN/modem telecom regulatory label. • If the not ebook is an option code AB2 (for China) or ACQ (for South Africa), add the appropriate sticker inclu ded in the telecom sticker set. 4. Reinstall the bo ttom case in the unit following the “Reassembly Notes” on page 2 -26. Screws, M 2×3mm (3) Screw, M 2×2mm Screws, M 2×5mm (2)
HP Om nibook 500 Removal and Replac ement 2-31 Reassembly Notes • Be careful not to trap t he speaker gasket beneath the heads of the retaini ng screws. Also, reinstallation may be easier if y o u first position the speaker g rill in the bottom case, then set the speaker in place. • To replace the docking doors, proceed as follows: 1. Insert a flat -blade screwdriv er between the doors, toward t he right end of the doors (farthest from the speaker), and carefull y bend one of t he doors upward. Figure 2-22. Re placing the Dock ing Doors 2. Grasp the door with one hand, and wi th the other hand take the ri ght end of the door off of its piv ot pin. 3. Repeat step 2 for the rem aining door. 4. Take the left ends of both doors off of their pi vot pins. 5. When installing t he new doors, insert the spring end of the doors fi rst, and be careful not to catch the spring on the piv ot pins. Installing a New Serial Number Label Download th e latest version of the serial number label template (Microsoft Word format) from the Partnership web site (see page vi ) under Support/Service i n Technical Support I nformation. The l atest version includes fi elds for warranty period and manufacturing location. St ore the templ ate with other Word templates on a PC con nected to a laser printer. 1. Open a new document based on t he serial label tem plate. 2. Enter the inform ation from the old serial label , and print the new label on plain white paper. The new label does not hav e barcodes. 3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of t he label goes toward the front of the case. 4. While holding the paper label in place, attach a serial label overlay into the outer recess. It cov e rs and protects the serial l abel. HP Serial Number (S)TW711A 1234 1YR (1P) F2072 W EA MFG# T W711A1234 Made in Taiwan Figure 2-23. Example o f Serial Number Label
2-32 Removal and Replacem ent HP Omnibook 500 Repairing the BIOS IC (HP Authorized Service Prov iders Only) The BIOS IC of the Om nibook 500 is not replaceable: • If the BI OS IC is defective, y ou must replace the motherboard. • However, if t he BIOS IC m ight only be corrupted, y ou can attempt t o repair it using a Cri sis Recovery floppy disk—see below. Note: Reprogramming the BIOS IC A new BIOS IC contains only enough basic program m ing to boot the Omnibook . After ins talling a new motherboar d, y ou m ust repr ogram the BIO S IC, preferably with the latest BIOS. You can download the latest BIOS from the HP Notebook web site (see page vi)—f ollow the directions provided. If y ou do not have a BIOS Crisis Recov ery floppy , download the package from the P artnership web site (see page vi) under Product Support I nformation in the Servi ce and Support Li brary. F ollow the instructions for creating t he floppy disk. Caution Make s ure y ou are using the cor rect BIOS Cris is Recovery floppy f or the Om nibook model you are repairing. T he program does not verify the Omnibook m odel, so you could install the wrong BIOS im age. 1. Dock the computer, and pl ug in an AC adapter. 2. Connect a floppy disk drive to the comput er using a USB floppy cable, or dock the com puter and insert a floppy drive module into t he expansion base. 3. Insert the BI O S Crisis Recov ery floppy in the floppy drive. 4. Turn on the comput er. When the HP logo appears, press ESC to display the boot m enu, then boot from the floppy disk. If the com puter does not turn on at all, boot from the floppy disk as follows: • Unplug the AC adapter. • Press and hold Fn B. • Plug in the AC adapter. • Release Fn B. 5. If the com puter does not boot from the BI O S Crisis Recov ery floppy , try plugging the boot-block jumper i nto the expansion base parallel port , then go to the next step. See t he wiring diagram below. (In m any situations y ou can skip this step—especially if the computer prev iously displayed a BIOS checksum error.)
HP Om nibook 500 Removal and Replac ement 2-33 6. Wait while t he BIOS is reprogram med—t he display is blank for a m inute or more while thi s happens. If y ou plugged in a boot block jum per, unplug it before the com puter automatically reboots. 7. Make sure the BIOS is the l atest versi on. (You can check this in the Main m enu of BIOS Setup, or in the BIOS menu of Window s e-DiagTools.) I f necessary , reprogram the BI OS IC—see the note at the beginni ng of this topic. 14 1 25 13 Figure 2-24. Boo t-Block Jumper
2-34 Removal and Replacem ent HP Omnibook 500 Remov ing Omnibook Components (HP Authorized Service Prov iders Only) Required Equipment • #0 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remove the assemblies and follow the additional step s given in the table below. Table 2-8. Removing Omnibook Components Component Removal Procedure Additional Steps Battery , backup Power button panel (page 2-9). Keyboard (page 2-10). Switchboard PCA (page 2-15). Display (page 2-18). Top case (page 2-23). Disconnect the cable from the motherboard. If the connector does not release easily, try gently pressing down on the rear of the connector (near the w i res) as you pull it out. Battery , CM OS Power button panel (page 2-9). Switchboard PCA (page 2-15). Reassembly Note: After replacing the CMO S battery, set the correct time and date using the BIOS Setup utility or Date/T ime in the Control Panel. Cable, HDD/LED flex Hard disk drive (page 2-6). Power button panel (page 2-9). Keyboard (page 2-10). Switchboard PCA (page 2-15). Display (page 2-18). Top case (page 2-23). Remove the four screw s from the cable, then lift the cable off of its connector and out of the unit. Case, bottom See page 2-25. Case, top See page 2-23. Display See page 2-18. Doors, docking See page 2-31. Guide, hard drive Hard disk drive (page 2-6). Power button panel (page 2-9). Keyboard (page 2-10). Switchboard PCA (page 2-15). Display (page 2-18). Top case (page 2-23). Remove both screw s from the guide, and remove it from the unit. Reassembly Note: Make sure the guide’s screw lug lies on top of the motherboard and beneath the screw lug on the audio/PCM CIA panel.
HP Om nibook 500 Removal and Replac ement 2-35 Component Removal Procedure Additional Steps Heatsink/fan See page 2-21. Panel, audio/PCMCIA Hard disk drive (page 2-6). Power button panel (page 2-9). Keyboard (page 2-10). Switchboard PCA (page 2-15). Display (page 2-18). Top case (page 2-23). Remove all three screw s from the panel. Flip out the PC Card eject button, so that it stands out from the side of the unit, then remove the panel. Reassembly Notes: Make sure the audio-out jack, external microphone jack, and PC Card eject button fit through their openings in the panel. Make sure the forward screw lug on the panel lies on top of the screw lug on the hard disk guide. Panel, mini-PCI Hard disk drive (page 2-6). Power button panel (page 2-9). Keyboard (page 2-10). Switchboard PCA (page 2-15). Display (page 2-18). Top case (page 2-23). Reassembly Notes: Mini-PCI models only . Route the panel’s cable (modem models) or cables (LAN/modem models) to avoid interfering w ith installation or operation of other components (see Figure 2-12 on page 2-15). Make sure the cable or cables are not trapped beneath the mini-PCI card or heatsink and do not lay across the heatsink. PCA, motherboard See page 2-25. Plate, EMI (certain models only ) Hard disk drive (page 2-6). Power button panel (page 2-9). Keyboard (page 2-10). Switchboard PCA (page 2-15). Display (page 2-18). Top case (page 2-23). Heatsink/fan (page 2-21). Remove the retaining screw , and lift the EMI plate out of the unit. Speaker Power button panel (page 2-9). Keyboard (page 2-10). Remove both retaining screw s, and disconnect the speaker cable from the motherboard. Reassembly Notes: It may be easier to set the speaker grill in position first, then set the speaker in place. Be careful not to trap the speaker gasket beneath the heads of the retaining screws.

HP Om nibook 500 Troubles hooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the Omnibook and ident ify ing faulty components. • Troubleshooting inform ation  Checking for customer abuse (page 3- 3).  Troubleshooting the problem (page 3-2).  Verifying t he repair (page 3-4).  Suggestions for troubleshoot ing (page 3-5). • Diagnostic tools  Omnibook e- DiagTools diagnostic program (page 3-19).  Power-on self-t est (page 3-26).  Sycard PCCtest 450 PC Card (page 3-29).  Desktop Management Interface (page 3- 30).  BIOS Setup u tility (page 3-31).
3-2 T roubleshooting and Diagnos tics HP Omnibook 500 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that y ou follow the basic troubleshooting steps shown in the illustration below. Check the customer' s des cri ptio n of the problem and any supportin g information. Try to duplicate the custom er' s problem. Troubleshoot the probl em using: - Diagnost ic too ls. - Troublesho oting sugge stions. Verify the r epair by te sting the function ality of the compl ete unit. Check for customer ab use. Figure 3-1. Bas ic Troubleshooting Steps
HP Om nibook 500 Troubles hooting and Diagnostics 3-3 Checking for Customer A buse Some unit s may appear to have been damaged by customer abuse. Use these guidelines t o help determine if this is the case: • If the shi pping box is seriously damaged, custom er abuse cannot be declared. • If the dam age could have a cause other than customer abuse, custom er abuse cannot be declared. • If the uni t shows any of the followi ng, customer abuse is declared:  Missing parts.  Broken plastic parts.  Parts n ot original to the un it.  Damaged or m issing key s on the keyboard. Table 3-2 incl udes additional crit eria for determi ning customer abuse t o specific parts of the unit . Important Parts dam aged by customer abus e are not covered by the warranty . Troubleshooti ng the Pr oblem Record pertinent inform ation about the unit: • Model and serial num ber. • Operating syst em and v ersion. • Software version (hi dden file c:\v ersion.inf). • BIOS versi on. • Accessories and peripherals used. Analyze the problem : • Observe Symptoms. Using the customer’s i nformati on, try to duplicate the probl em. Determ ine how the problem differs from proper behav ior. Also, take note of the functions that do work properly . • Separa te Problems. If there i s more than one sy mptom, separate t hem int o distinct problem s.
3-4 T roubleshooting and Diagnos tics HP Omnibook 500 • Consider Causes. Keep in m ind possible causes for each problem. Use the diagnostic tools and troubleshooting suggest ions to help find possibl e causes.  The e-DiagTools diagnost ic program t ests most of t he computer’s com ponents using automatic and interactive tests, and will be y our primary troubleshooting tool. Other tools include the po wer-on self- test, DMI/Toptools (if installed ), the BIOS Setup utility , and the Sycard PCCtest. Tabl e 3-1 on page 3- 5 shows how y ou can use these tools to isolate the cause of the computer’s probl em.  The troubleshooting suggest ions on page 3-6 i nclude general suggestions for repair ing units with specific failure symptom s. Swapping com ponents that m ay be defective w ith others known t o be good is generally an ideal way to find the com ponent responsible for the problem . A failure sy mptom is rarel y caused by more than a single component, so y ou will not usually need to replace more than one to correct a particular failure. After you replace a com ponent, the computer will normally be in a confused state and lock up when you appl y pow er. If thi s happens, press the sy stem- off switch: this resets the com puter and starts it in a known state. Verify ing the Repair Before returning the repaired unit to the custom er, verify the repair by running the fol lowing tests: • e-DiagTools Basic Diagnostic Test. Run the basic test of the e- D iagTools diagnost ic program (page 3-19). – and – • Function Tests. Run tests that check the repai red function, such as in the e- D iagTools diagnostic program (page 3-19). – and – • Failed T ests. Run any ot her tests that fail ed during troubleshooti ng.
HP Om nibook 500 Troubles hooting and Diagnostics 3-5 Suggestions for Tr oubl eshooting Table 3-1. Scope of Diagnostic Tools Function e-DiagTools Powe r-On Self-Test Sy card PCCtest 450 DMI/Toptools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tes ts (System menu) Tests Describes Memory Tes ts (Memory menu) Tests Describes Describes Batteries Tests (C MO S battery only) Describes (W in 98 only) Display Tes ts (Video menu) Describes Hard disk Tes ts (IDE menu) Tests Describes Configures Floppy drive Tes ts (FDD menu) Tests Describes Describes Key board Tes ts (KBD menu) Tests Describes Pointer Tes ts (Misc menu) Describes Configures Audio Tests (S ystem, Misc menus) Serial Tests* † (Misc menu) Describes Configures Parallel Tests* † (Misc menu) Describes Configures LAN Describes Modem Tests** (User menu) Wireless Infrared Describes Configures PS/2 port Tes ts † (KBD, Misc menus) USB Tes ts † (USB menu) Describes Configures Docking port Tes ts (System menu, using docks) PCMCIA Tests* † (Misc menu) Tests Describes (W in 98 only) AC adapter Status Expansion base Tests ports, CD controls, and internal bus Status Configures Plug-in modules Describes * The diagnostic test is more thorough if you use a loop-back connector. ** The test checks only the internal hardw are up to the mini-PCI card, and does not check the mini-PCI panel or any ex ternal cabling. † Use an appropriate external dev ice (such as the expansion base) to exercise the port. See the help text for the tests in the menu.
3-6 T roubleshooting and Diagnos tics HP Omnibook 500 If y ou cannot isolate the cause of a problem using the above diagnostic tools, use t he suggestions in the following t able to help find the probl em. Table 3-2. Troubleshooting Suggestions Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes, find out w hich replaceable components are involved in the system involv ed, and what roles they play. See Figure 1-11 on page 1-19 and Table 1-9 on page 1-20. Startup Does not boot on AC or battery. Check the power source. Press the system-off sw itch to reset the computer. Unplug the AC adapter and remove all batteries, then reconnect power. Remove a ny SDRAM expansion module and try again. AC adapter. SDRAM module. Motherboard. Display assembly . Hard drive. Check the AC adapter. Remove a ny SDRAM expansion module and try again. Replace the system SDR AM module. If the power mode light does not turn on, reprogram the BIOS; replace the motherboard. If the power mode light turns on but the display does not, try an ex ternal monitor. If the monitor shows a successful boot, replace the display assembly. If the monitor shows activ ity but the BIOS does not complete, replace the display assembly. If the monitor is blank, replace the motherboard. If the power mode light and display turn on and the BIOS completes, but the OS w ill not start from the hard disk or from a floppy drive, replace the motherboard. If the OS starts only from a floppy drive, reinstall the factory software onto the hard driv e; replace the hard drive. Beeps once, spins hard disk, repeats, but does not boot. SDRAM module. M ake sure at least one SDRAM module is installed. Does not boot on main battery, but boots on AC. Check the battery level using the battery LEDs. Check battery contacts. If available, try another battery . Battery or contacts. Motherboard.
HP Om nibook 500 Troubles hooting and Diagnostics 3-7 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Does not boot from a floppy drive. Make sure the floppy disk is bootable. Make sure the floppy drive is installed or connected correctly. If the floppy drive is connected to a USB port, make sure Legacy USB Support is enabled in BIOS Setup. Use BIOS Setup to check the boot order and to make sure that floppy boot is enabled. If the drive is installed in the expansion base, try connecting it to a USB port, or vi c e ver sa. Floppy drive or contacts. Floppy drive cable. Expansion base. Motherboard. Does not boot from a CD or DVD in the CD/DVD drive. Make sure the CD or DVD i s bootable. Use BIOS Setup to check the boot order. Restart the computer. Test the DVD drive with the e-DiagTools diagnostics. CD/DVD drive module. Motherboard. Expansion base. Error message such as “Invalid system disk” or “Auto IDE error”. Check for a disk in the floppy drive. Check the boot order in BIOS Setup. Remove and reinsert the hard drive. Hard drive contacts. Hard drive. If the unit boots from the floppy drive, check for corrupt files on the hard drive; reinstall the factory softw are onto the hard drive; replace the hard drive. Sluggish startup or shutdown. Run ScanDisk and Disk Defragmenter to check and optimize the hard drive. Delete temporary and unneeded files. Hard drive. Use the suggestions show n at left. Password has been forgotten. Verify proper ow nership, then follow the remov al procedure with the ow ner and log the appropriate data—see page 5-1. The user must call T echnical Support and provide proof of ownership. Passw ord removal is restricted to certain sites. See page 5-1.
3-8 T roubleshooting and Diagnos tics HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Power/Ba ttery Short battery operating time. Turn dow n the display brightness. Check power management settings in BIOS Setup. Tr y the default settings. Restart the computer, press F6 when the HP logo appears, and follow the instructions that appear onscreen. This process calibrates the main battery and any secondary battery in the expansion base’s left module bay, and requires four to five hours per battery. You cannot use the computer during this process. Some applications can use excess pow er. (Users can get the Intel Power M onitor fr om www.i nt el .c om an d monitor CPU load.) PCM CIA cards can affect battery life. Some cards draw power ev en while not in use. Heavy modem use can affect battery operating time. Battery. Motherboard. Battery capacity often decreases after a year or more. Turn s o ff immediately after turning on. Battery may be ex tremely low. Plug in the AC adapter, insert a charged battery (if undocked), or plug in a secondary battery (if docked). Battery. Does not run on battery; empty battery indication. Check the battery and contacts. If one is available, try another battery. Battery or contacts. Motherboard. Beeps repeatedly. The computer beeps repeatedly w hen the battery is low. Sav e your work immediately, shut dow n W indows, and insert a charged battery or plug in the AC adapter. Battery. Computer stops while sw apping main battery in Standby mode. Disable device settings that use extra pow er during Standby (for ex ample, turn off W indows 2000 W ake On LAN option). Shut down or plug in AC adapter before swapping. Plug in AC adapter and allow to stand overnight to recharge backup battery. Unplug any USB dev ices. Backup battery.
HP Om nibook 500 Troubles hooting and Diagnostics 3-9 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Main battery does not charge. Check the power source. Make sure the main battery is installed properly. Check the battery contacts. If available, try another battery and AC adapter. Mov e the computer away from any heat source. Unplug the AC adapter and let the battery cool dow n. Check for blocked air vents. Battery or contacts. AC adapter. Motherboard. Heatsink/fan. Check the main battery and AC adapter. Check the heatsink/fan. Secondary battery module does not charge. Make sure the main battery is fully charged. If not, the secondary battery w ill not charge. Check the power source. Make sure the secondary battery is installed properly. Secondary battery module. Expansion base. Check the secondary battery and AC adapter. Time Remaining indicator is inaccurate. The T ime Remaining is an estimate based on how much power the computer is using at the moment. The estimate therefore depends on the current task, and assumes that power w ill be used at the same rate until the battery runs out. So, for example, if the computer is performing a task requiring a good deal of power (such as reading from a CD or DVD) , the value will probably show too little time remaining. Display Dark display, no light. Adjust the display brightness. Press Fn F5 several times. Try an ex ternal monitor. If the display is ex tremely cold, it will show completely dark. If this happens, allow the computer to gradually warm to room temperature. Display cable connection. Display assembly . Motherboard. Reprogram the EEPROM— see page 2-20. Check the cable connection. Replace the display assembly. If an external monitor displays no image, replace the motherboard. W hite display. Adjust display brightness. Display assembly . Motherboard. Erratic display. Display cable connection. Display assembly . Motherboard. Check the display cable connection. Bright or missing pixels or lines. See quality statement on page 5-2. Display cable connection. Display assembly . Check the display cable connection. See the quality statement on page 5-2.
3-10 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Punctured display. Declared to be caused by customer abuse. Vertical crack near center of display. Usually caused by closing display w ith pencil-sized object on keyboard. Declared to be caused by customer abuse. Scratched display glass. Declared to be caused by customer abuse. Local area of dark or light discoloration visible w hen display is on. Caused by ex cessive pressure applied to an area on the screen. Declared to be caused by customer abuse. Hard disk Hard disk doesn’t spin. Check the power source. Remove and reinsert the hard drive. Use a flashlight to check the connector. Hard drive/LED flex cable. Hard drive. Motherboard. If the drive case is damaged, the drive may not operate properly. Hard disk makes clunking or scratching noise. Back up the drive immediately. W as the computer or drive dropped? Hard drive. Check the computer and drive for evidence of customer abuse. Hard disk makes buzzing or w hining noise. Back up the drive immediately. Check for alternate noise sources, such as a PCM CIA drive or fan. If a keystroke causes the sound to change, it may be from the motherboard. Depends on the source of the noise. Files are corrupted. Run the VirusScan program. Check the disk surface by running Scandisk (W indows 98) or using the Tools tab in the disk’s Properties sheet (W indows 2000). Test the hard disk drive w ith the e-DiagTools diagnostics. Use the Recovery CD to restore the factory softw are. Use the suggestions shown at left. Drive capacity is less than normal. Check the disk surface by running Scandisk (W indows 98) or using the Tools tab in the disk’s Properties sheet (W indows 2000). Check partitions using FDISK (W indows 98) or Control Panel, Administrative Tools, Computer M anagement under Storage (W indows 2000). Hard drive. Use the suggestions show n at left. Recreate the Utility partition, then partition and format the disk.
HP Om nibook 500 Troubles hooting and Diagnostics 3-11 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments CD-ROM/DVD drive Cannot read a CD or DVD. Make sure the CD/DVD is clean and inserted properly. Make sure the driv e module is inserted properly. Restart the computer. Reset the expansion base. CD/DVD drive module. Region Code error when play ing a DVD. DVDs can contain embedded regional codes that prevent them from playing outside the region in which they are sold. This error indicates you are trying to play a DVD intended for a different region. General problems. M ake sure the drive module is installed or connected correctly. Restart the computer. Reset the expansion base. CD/DVD drive module. Expansion base. Motherboard. Floppy drive General problems. M ake sure the drive module is installed or connected correctly. If the drive is installed in the expansion base, try connecting it to a USB port, or vi c e ver sa. Check the settings in BIOS Setup. Floppy drive module. Floppy drive cable. Expansion base. Motherboard. Key board and pointing stick Some or all keys do not work properly. Check the settings in BIOS Setup. Keyboard. Motherboard. Try reconnecting the keyboard and pointing stick flex cables. PS/2 keyboard and mouse do not work. Check the devices separately. Suspend or shut down the computer before attaching the device, so that it w ill be detected properly. Test the keyboard and pointing stick with the e-DiagTools diagnostics. PS/2 device. Expansion base. Motherboard. Pointing stick doesn’t work. Make sure the pointing stick is enabled in BIOS Setup and in Mouse Properties in Control Panel. Restart the computer. Keyboard. Motherboard. Check the keyboard and pointing stick flex cable connections. General problems. Suspend and resume operation using the blue sleep button. Slide and hold the power button four seconds to reset the computer. Keyboard. Motherboard. Check the keyboard and pointing stick flex cable connections.
3-12 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Memory Out of memory message appears. Delete temporary and unneeded files on drive C. If using third-party SDRAM module, check HP Notebook web site to see if the module has been tested for use with this computer. Test the memory w ith the e-DiagTools diagnostics. SDRAM module. Motherboard. Memory doesn’t increase after adding SDRAM . Use only PC-100 SDRA M modules. SDRAM module. Click/scroll button General problems. Check the pointing stick settings in Control Panel. Slide and hold the power button four seconds to reset the computer. Top case. Motherboard. Audio No sound is audible. Increase the sound volume (Fn UP ARROW , volume control, and software controls). Make sure sound is enabled (audio-off button and software controls). Check for sound resource conflicts in Device M anager. Top case. Motherboard. Check operation using headphones or external speakers. Sound does not record. Check the settings in BIOS Setup and software controls. Test the audio w ith e-DiagTools diagnostics. Top case. Motherboard. Check operation using an external microphone. Feedback from speakers. Reduce the volume. In the Volume Control, click Options, Properties, and select the microphone option for the playback settings. Make sure the microphone is muted. Serial/Parallel General problems. Check connections. Check settings in BIOS Setup and Control Panel. Test ports w ith the e-DiagTools diagnostics. Motherboard. Expansion base. Use a loop-back connector when testing the serial or parallel port—see page 3-21.
HP Om nibook 500 Troubles hooting and Diagnostics 3-13 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments USB General problems. Check connections. Try one device at a time. Check settings in BIOS Setup and Control Panel. Test ports w ith the e-DiagTools diagnostics. Check for latest versions of drivers. If the device is pow ered by the USB port, try different ports: if the device w orks in all but one port, replace the module containing that port. Motherboard. Expansion base. Use a loop-back connector when testing the serial or parallel port—see page 3-21. Modem General problems. Check all cables and connections. If possible, connect directly to a w all jack. Check line quality. In Control Panel, open Modems (W indows 98) or Phone and Modem O ptions (W indows 2000). M ake sure the parity, speed, w ord length, and stop bits match on sending and receiving modems. Open the hardware D evice Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. Use an analog telephone line, not a digital line. In a hotel, ask for a data line. Try disabling error correction and data compression. Mini-PCI card. Mini-PCI panel. Motherboard. LAN/Network General problems. Check all cables and connections. Try connecting a different computer to the cable. Check settings in BIOS Setup and Control Panel. Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Max imum cable length is 100 meters (330 feet). Run the LAN diagnostic software—click Start, Run, then click Browse, and select the file C:\HP\DRIVERS \LAN\W INDIAG\SETUP.EXE. Mini-PCI card. Mini-PCI panel. Motherboard.
3-14 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Infrared General problems. Check installation: w hen shipped, infrared is disabled and no drivers are installed. (Drivers are included w ith notebook.) Check settings in BIOS Setup. Remove any PC Card from notebook (possible IRQ conflict). For fast IrDA, check for DMA conflict with ECP parallel port. Motherboard. Wireless General problems. Check T CP/IP setup in Control Panel. For W indows 98: try disabling DNS in TCP/IP setup. Check SSID and channel settings: click wireless link icon in taskbar and select Advanced Configuration. Stop USB devices that may perform large data transfers, or adjust application settings to reduce transfer rate. Make sur e wireless cable is properly connected to switchboard PCA, and that switchboard PCA is installed properly. Display assembly . Motherboard. Switchboard PCA.
HP Om nibook 500 Troubles hooting and Diagnostics 3-15 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments PCMCIA General problems. Restart the computer. Remove and reinsert the PC Card. If the card requires an IRQ, make sure one is available. Check settings in Control Panel. Check for conflicts or refresh the device list in Dev ice Manager. Check the HP Notebook w eb site for installation instructions (page vi), and to make sure the computer supports the problem card. W hen using a PC Card in a docking system, insert or remove the card w hile the system is turned on. Download current driv ers from the card manufacturer’s web site. Test the PC Card w ith the e-DiagTools diagnostics. Motherboard. Using a flashlight, look for bent pins inside the PCM CIA socket. AC adapter Does not power the computer. Try another AC adapter, if available. AC adapter. Motherboard. The AC adapter cannot be repaired, and must be replaced if defective. Motherboard Evidence of spilled liquid. Declared to be caused by customer abuse. Bent or broken connectors, or burnt component. Declared to be caused by customer abuse. Motherboard cracked. Declared to be caused by customer abuse. Miscellaneous Clock loses time. Plug in the AC adapter for 24 hours to charge the CM OS battery. CMOS battery. Motherboard. Charge the CM OS battery. Computer gets abnormally hot Alway s set the computer on a flat surface, so that air can flow freely around and underneath it. Make sure the air v ents are clear. Games and other programs that drive CPU usage tow ard 100% can contribute. Heatsink/fan. Check the heatsink/fan for proper fan operation or damage.
3-16 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Computer pauses or runs sluggishly. May be normal W indows behavior (background processing can affect response time). Certain background operations (such as VirusScan) can affect performance. Press CTRL ALT DEL to see if an application is not responding. Restart the computer. If the hard disk has spun down to conserv e power, it can take several seconds to spin up (you can hear this). You can use the BIOS Setup utility to change the hard disk time-out to match the Standby time-out. Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. Check for overheating—see the previous symptom. If the computer’s hard disk drive frequently runs (as indicated by the hard disk activity light) w hile the computer is paused or running slowly , consider installing additional SDRAM . Check the amount of available free disk space. Delete temporary and unneeded files. Run BIOS Setup and set the Power M anagement Mode to Max . Performance. Run BIOS Setup and turn off Intel SpeedStep Mode. Motherboard. If the computer slows after a period of continuous activity, see the previous symptom. Computer is still on but stops responding. Press CTRL ALT DEL and end any application that is not responding. Slide and hold the power button four seconds to turn off and reset the computer. Press the system-off sw itch to reset the computer.
HP Om nibook 500 Troubles hooting and Diagnostics 3-17 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Does not suspend to Standby mode as expected. The computer w on’t suspend if it has an active connection to another computer. If the computer is busy, it normally w aits to finish the current operation before suspending. Does not automatically enter Hibernate mode as expected. For W indows 2000, make sure hibernate support is enabled in Power in Control Panel. Also, make sure the Hibernate timeouts (Power Schemes tab) for AC and battery pow er are not set to Never. For W indows 98, check the Hibernate timeout in BIOS Setup. If the computer has more than 512 MB of SDRAM , the Utility partition on the hard disk must be expanded. Standby option missing from Shut Down w indow. Do not allow Wi ndows 98 to disable APM. If it prompts you to do so, answ er No. In System in Control Panel, expand Sy stem Devices (System M anager tab), and remove Advanced Pow er Management. R estart the computer, then use Add New Hardware in Control Panel to install support for APM. Restart the computer. Plug-in Modules General problems. M ake sure module is installed properly. Reset computer and the expansion base. Plug-in module or contacts. Motherboard. Expansion base. Plug-in modules cannot be repaired, and must be exchanged.
3-18 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Expansion base Computer won’t undock or gets stuck. Use the emergency undock latch. Test the ex pansion base with e-DiagTools diagnostics. Expansion base. Port on expansion base isn’t working. Make sure the computer is docked properly. Reset the computer and the expansion base. Expansion base. Motherboard. Computer does not respond to undock switch or E ject command. Check power sources. Use the emergency undock latch. If the computer is not fully docked, use the emergency undock latch. Reset the computer and the expansion base. Test the ex pansion base with e-DiagTools diagnostics. Expansion base. Motherboard. Floppy drive connected to the parallel port doesn’t wor k. Make sure there is only one floppy drive in the sy stem. Use only the HP F2008A parallel floppy cable. If the computer is not fully docked, use the emergency undock latch. For W indows 98, notify BayM anager before connecting or disconnecting the parallel floppy drive. Floppy drive module. Expansion base. General CD play er or status panel problems. Check the power source. Reset the ex pansion base. Check the HP Notebook w eb site for an expansion base BIOS update. Expansion base. General problems. Check pow er sources. Make sure the computer is docked properly. Check the HP Notebook w eb site for an expansion base BIOS update. Expansion base. Motherboard.
HP Om nibook 500 Troubles hooting and Diagnostics 3-19 Diagnostic Tools This section describes t he following diagnost ic tools y ou can use for troubleshooting and repairing the Omnibook: • e-DiagTools program (below). • Power-on self-t est (page 3-26). • Sycard PCCtest 450 PC Card (page 3-29). • Desktop Management Interface (page 3- 30). • BIOS Setup u tility (page 3-31). e-DiagTools The e-DiagTools hardware di agnostic program provides tw o levels of t esting: • Basic user-lev el hardware test. • Advanced indivi dual hardware tests. Figure 3-2. e- DiagTools Screen s — Basic and A dvanced The tests are designed to run after the system reboots, so that the computer will be in a predictable state during the test s. The tests are non-dest ructive, and are int ended to preserve the stat e of the computer. The com puter reboots when you exit the program so dri vers can be loaded. Updating e-DiagTools You can download the latest v ersion of e-DiagTools from the HP Notebook web site (see page vi ), then install it following the accompany ing instructions.
3-20 Troubleshooting and Diagnostic s HP Omnibook 500 Running e-DiagTools 1. Restart the computer. 2. When the HP logo appears, press F10 to start t he diagnostic test. 3. When the menu appears, press ENTER to run e- D iagTools. 4. The first tim e you run the program, y ou are prompted to select t he language for the program. 5. Press F2 to proceed with the basic tests. You can also proceed directly to the adv anced tests from this point by pressing CTRL-F 9 (in which case skip to st ep 10, below). 6. When the Configuration Descripti on appears, check the list of detect ed hardware. Note If a device is not detected or fails its test, it m ight be configur ed incorrectly in BIOS Setup. You can conf irm this by running BIOS Setup and check ing the settings—s ee “BIOS Setup Utility” on page 3-31. 7. Run the b asic test. Press F2 to start the basic hardware test. 8. To exit wit hout running the advanced t ests, press F 4 to view the Support Ticket. Press F 3 to exit. 9. Optional: Run the advanced tests . Press F2 to open the adv anced test screen. 10. Select and run the appropriate t ests. Note that indiv idual tests do not appear if the hardware they test is not detect ed. Press the following key s to run tests: ENTER Runs the highlight ed test. F5 or SPACE Marks/unm arks the highlighted t est. F6 Marks/unmarks all tests in the current m enu. F7 Marks/unmarks all tests in all m enus. F10 Runs all m a rked tests. If a test fails, the error code and descripti on are logged, and the error code is display ed temporari ly . If sev eral errors occur, look for patterns that m ight indicate a comm on cause. See Table 3-3 on page 3- 22 for repair suggestions. Consider these suggestions in com bination with other troubleshooti ng informati on. 11. Save the Support Tick et. Press T to update and display a Support Ticket containing sy stem and test information. 12. When you are fi nished running tests, press ESC to exi t the advanced t ests. 13. Optional: To save the Support Ti cket to a floppy disk, press F7 then AL T C. 14. Exit. Press F3 and then any key to exit and reboot. 15. Optional: Open the Support Tick et. In Window s, click Start, Programs, HP e-DiagTools, e-DiagTools for Window s. 16. Click View to di splay the Support Ticket . 17. To add informat ion about the problem , click Comment s and ty pe the inform ation, then cli ck OK. To save or print t he Support Ticket, cli ck Save As or Print.
HP Om nibook 500 Troubles hooting and Diagnostics 3-21 Note that the serial and parall el port tests are m ore thorough if you connect a loop- back connector to the port before running the test for t hat port. See the wiri ng diagrams bel ow. 14 1 25 13 6 1 9 5 Figure 3-3. Serial and Parallel Loopback Connectors These connections are not used. Diodes are 1N4004 or equivalent (I F =1A, V F =1V@1A, V R =30-400V)
3-22 Troubleshooting and Diagnostic s HP Omnibook 500 Interpre ting the Resul ts The following tabl e lists test groups, error codes, and suggestions for follow- up actions. Consider these suggestions in com bination with other troubleshoot ing informat ion. Table 3- 3. e-DiagTo ols Error Codes Code Suggestions Note: If the B IOS IC appears t o be corrupted, you c an try to repair it (s ee page 2-31). Sy stem Tests 0001h – 0040h Replace the m otherboard. 0041h Run BI OS S etup and check I RQ assignm ents for all devic es. 0050h – 0063h Replace the m otherboard. 0070h Replac e t he CMOS battery. 0071h – 0076h Reset the s ystem , then run BIOS S etup and check s ettings . Replace the CMOS bat t e ry. Replace the m otherboard. 0077h Replac e t he m otherboard. 0078h Reset t he system , then run BI OS Setup and check s ettings . Replace the CMOS bat t e ry. Replace the m otherboard. 0079h Replac e t he CMOS bat t ery. Replace t he mot herboard. 0083h – 008Ah Reprogram t he B I OS IC. Replac e the mot herboard. 00C0h – 00CCh Replace the m otherboard. Memo ry Tests The addresses bel ow are absolut e (32-bit) address es , and are not in the s egm ent:of fset f orm at. 0100h – 0101h Replace the m otherboard. 0102h Reprogram t he BIOS I C. Repl ac e the mot herboard. 0120h – 0131h Replace the S DRA M module (each 01000000h represents 16 MB). Replace the m otherboard. 0132h – 0150h Replace the S DRA M module (each 01000000h represents 16 MB). 0160h Rem ove all but one SDRA M m odule and repeat the tes t. Replac e t he m otherboard. 0170h – 0172h Replace the m otherboard. 0180h Replac e t he S DRAM module (eac h 01000000h represents 16 MB). Replace the m otherboard. 0181h Replac e t he m otherboard. 0182h Make s ure you have t he latest vers ion of e-DiagTools, and repeat t he test. Repl ace the SDRAM modul e (each 01000000h represents 16 MB). Replace t he motherboard. 0183h – 0184h Check t he i ns tallati on of the SDRAM m odul e. Replace the S DRA M module. Replac e the mot herboard. 0190h – 01A0h Replace the S DRA M module (each 01000000h represents 16 MB). Replace the m otherboard. Code Suggestions 01A1h – 01A5h Replace the m otherboard. 01B0h – 01B2h Replace the S DRA M module (each 01000000h represents 16 MB). Replace the m otherboard. 01B3h Replac e the mot herboard. Hard Disk Tests 0201h Replac e t he hard di s k. Replac e t he mot herboard. 0202h – 0204h Check t es t paramet ers and repeat the tes t. Replace the hard di s k. 0205h Replac e t he m otherboard. 0207h Use B I OS Setup to c heck the hard di s k type. Check t he hard di s k inst al l at ion. Replace t he hard drive/LED fl ex cable. Replace the hard disk. Replace the m otherboard. 0208h – 0209h Transient DMA error. Repeat the tes t . 020Ah – 0211h Repeat the tes t. Run SCA NDI SK or an equivalent. 0220h Replac e t he m otherboard. 0240h Replac e t he hard di sk. Repl ac e motherboard. 0252h – 0254h Check t es t paramet ers and repeat the tes t. Replace the hard di s k. 025Ah – 0260h Repeat the tes t. Run SCA NDI SK or an equivalent. Repl ace the hard dis k . 0265h Check the hard disk i ns tallati on. Repl ac e the hard drive/LED fl ex cable. Replace the hard disk. Replace the m otherboard. 0275h Replac e t he hard di s k. 0280h Check the hard disk i ns tallati on. Repl ac e the hard drive/LED fl ex cable. Replace the hard disk. Replace the m otherboard. 0281h Replac e t he hard di s k. 0290h Repeat t he t est. Replac e the hard disk . 0293h – 0296h Replace the hard di s k. 02AAh Check t he hard di s k inst allation. Repl ace the hard drive/LED fl ex cable. Replace the hard disk. Replace the m otherboard. 02CCh Use BIOS Setup to c hec k the hard dis k type. Check t es t paramet ers and repeat the tes t. Replace the hard di s k. Replac e t he mot herboard. 02EEh Run BIOS S etup and tem porari l y s el ec t a drive type that has m ore than 200 cyl i nders , then repeat the tes t. 02F1h Use a Recovery CD t o res tore the original fact ory c onfiguration.
HP Om nibook 500 Troubles hooting and Diagnostics 3-23 Code Suggestions 02F3h – 02F5h Run SCANDIS K or an equivalent. Us e a Recovery CD to res t ore the original f a c tory configurat ion. 02FFh Check t he hard disk ins tallation. Repl ac e the hard drive/LED fl ex cable. Replace the hard disk. Replace the m otherboard. 9602h – 9607h (See the Hard Dis k Tests at the end of the table.) Floppy Disk Tests 0301h – 0304h Check t he US B cable (if any). Replace the floppy drive. Repl ac e the mot herboard. 0305h Make su re t he f loppy disk i s fully ins erted in the drive. Make sure t he drive is properly ins t alled or connect ed. Repl ace the dis k . Check t he USB cabl e (i f any). Replace t he f loppy drive. Run the Floppy Dis k Controller tes t. Replace the m ot herboard. 0306h Check the USB c abl e (i f any). Replace t he floppy drive. 0307h – 030Bh Make sure the f l oppy disk is fully ins ert ed in the drive. Make sure t he drive is properly ins t alled or connect ed. Repl ace the dis k . Check t he USB cabl e (i f any). Replace t he f loppy drive. Run the Floppy Dis k Controller tes t. Replace the m ot herboard. 030Ch Replace the f l oppy dri ve. Key board Tests 0400h – 0401h Replace the m otherboard. 0410h – 0415h Check t he k eyboard flex cable connec t i on. Replace the k eyboard. Replace t he mot herboard. 0415h Replac e t he s witchboard PCA. Repl ac e the mot herboard. 0416h – 0418h Replace the k eyboard. Replace t he mot herboard. 900Fh Replace the k eyboard. Replace the mot herboard. 901Ch Replace the s witchboard PCA. Repl ac e the mot herboard. 901Dh Replace the expansion bas e. Replace the mot herboard. Serial P ort Tests 0601h For the external loopbac k test , make s ure the loopback c onnector is c onstruct ed and install ed properly. For the external or int ernal l oopbac k test, replace the expansion bas e; repl ac e the mot herboard. 0602h Replac e t he m otherboard. 0603h For the external loopbac k test , make s ure the loopback c onnector is c onstruct ed and install ed properly. For the external or int ernal l oopbac k test, replace the m otherboard. 0604h – 0605h Replace the m otherboard. 0606h For the external loopbac k test , make s ure the loopback c onnector is c onstruct ed and install ed properly. For the external or int ernal l oopbac k test, replace the m otherboard. Code Suggestions 0607h Make sure t he loopback c onnec tor is const ruc ted and instal l ed properl y. Repl ace the mot herboard. 0608h – 0612h Replace the m otherboard. IR Tests (FIR enabled, undocked) 0618h – 0619h Make sure the m achines are pos itioned correct l y. I f the problem persist s , replace t he mot herboard. Paralle l Port T ests 0701h For the external loopbac k test , make s ure the loopback c onnector is c onstruct ed and install ed properly. For the external or int ernal l oopbac k test, replace the expansion bas e; repl ac e the mot herboard. 0702h – 0706h Replace the m otherboard. 0707h Make sure t he loopback c onnec tor is const ruc ted and instal l ed properl y. 0708h – 0709h Replace the m otherboard. A udio Tests 0801h Check the speaker c onnections . Repl ac e the top cas e. Replace the m otherboard. If this error occurs f or an external headphone, replace the mot herboard. 0802h – 0804h Check t he s peaker connect ions. Replac e the top cas e. Repl ac e the mot herboard. 0806h Check speaker connec tions and repeat t he test. Replace the t op c ase. Replac e t he mot herboard. I f test i ng t he expansion base, mak e s ure the com puter is doc k ed properly; repeat the tes t; replac e t he expansion bas e if the tes t fails repeat edly. 0810h – 0816h Check s peak er connecti ons and repeat the test. Replace the t op c ase. Replac e t he mot herboard. 08C0h – 08C2h Check t he s peaker connect ions. Replac e the top case . If this er ror occurs fo r an ex tern al headphone, replace t he m otherboard. 08D0h – 08F3h Replace the m otherboard. Video Tests 0900h – 0905h Replace the m otherboard. 0911h If t his tes t fails on t he internal dis play, replace the m ot herboard. 0912h – 0933h Replace the m otherboard. 2100h – 2102h Replace the di s play assem bly. Replac e the mot herboard. I f error also oc c urs with external monit or, replace the m otherboard. 2110h – 2120h Replace the m otherboard. Replac e the displ ay assembly . 2130h Replac e t he display ass embly. Repl ac e the mot herboard. I f this error al s o occurs with external monit or, replace the m otherboard. 2140h – 2141h Replace the m otherboard. Replac e the displ ay assembly .
3-24 Tr oubleshooting and Diagnostics HP Om nibook 500 Code Suggestions 2150h Replac e t he display ass embly. Repl ac e the mot herboard. I f this error al s o occurs with external monit or, replace the m otherboard. 9016h Reset t he comput er. Reprogram t he B IOS IC. Replace the m otherboard. 9017h See c hapt er 5 for cosm etic gui del i nes . If warranted, replace t he di s play assem bly. CD-ROM Tests 0A00h Ins ert a CD in the drive m odule. 0A01h Repeat t he test. Replace the CD-ROM m odul e. 0A02h No repair. (A utomat i c clos e not supported.) 0A03h Ins ert a diff erent CD in the drive and repeat t he test . Chec k the ins tallation of the CD-ROM module. Replace the drive. Repl ac e the expansion base. Replac e the mot herboard. 0A04h Ins ert a data CD in t he dri ve m odule and repeat the tes t. 0A05h Ins ert a diff erent CD in the drive and repeat t he test. Check the i ns tallati on of the drive modul e. Replace the CD-ROM m odule. Replace t he expansion base. Replac e the mot herboard. 0A06h Ins ert a data CD in t he dri ve and repeat t he test . Repl ac e the CD-ROM module. 0A07h Repeat t he test. Replace the CD-ROM m odul e. 0A08h Ins ert an audio CD and repeat t he t est. Replace the CD-ROM m odule. 0A09h Repeat t he test. Replace the CD-ROM m odul e. 0A10h – 0A11h Insert an audi o CD and repeat t he test. Replace the CD-ROM m odule. 0A12h Ins ert a diff erent mult i s ession CD and repeat the test . Replace t he CD-ROM m odule. SM BUS Tests 0E00h – 0E20h Replace the m otherboard. A TA PI Remo vabl e Tests (LS-120) 0F01h Connect the LS -120 drive and repeat the tes t . 0F02h – 0F03h Insert a di f ferent dis k in the LS-120 drive and repeat the tes t. Check the instal l ation of the drive. Replace t he drive. 0F04h Replace the LS -120 dri ve. 0F05h Repeat the tes t. Replac e t he LS -120 drive. 0F06h Insert a di f ferent dis k in the LS-120 drive and repeat the tes t. Check the instal l ation of the drive. Replace t he drive. 0F07h Replace the LS -120 dri ve. 0F08h Insert a di f ferent dis k in the LS-120 drive and repeat the tes t. Check the instal l ation of the drive. Replace t he drive. 0F09h Replace the LS -120 dri ve. TI CardBus Tests 1201h Rem ove any attached CardB us /PCMCIA c ards and repeat the tes t. 1202h – 1203h Replace the m otherboard. 1205h – 1206h Insert a di f f erent PC Card and repeat t he t es t. Replace the m otherboard. 1207h Reset t he comput er. Replace t he m otherboard. USB Tests Code Suggestions 1301h Reprogram t he BIOS I C. Repl ac e the mot herboard. 1302h – 1316h Replace the m otherboard. 9006h Make su re a US B device is c onnected to t he port you are tes t i ng. Select t he correct s peed for the devic e. Try another USB devi c e. Replace the m otherboard (or expansion base, if applic able). DVD Tests 1900h – 1904h Insert a di f ferent DVD in t he drive and repeat the test . Replace t he dri ve. 1905h Make s ure t he DVD Drive region and DVD Media region mat c h. If t he regi on i s not set f or the drive, us e an unenc rypted DVD. LA N/M odem Tests 8000h Note: t his tes t che cks only the in tern al hardware up to the mini -P CI card, and does not check t he mini-P CI panel or external cabling. Check t he c onnections . Repeat the tes t with the LAN cabl e/ phone line unplugged. Replac e the cable/ phone l ine. Replace t he m ini-PCI card. Replac e the mi ni -P CI panel. Replace t he mot herboard. Fan Tests 9001h If t he fan is already running, you will not hear a change. Chec k the fan connec t ion. Replace t he heatsink . Replace the m otherboard. 9002h Reset t he comput er. Replace t he m otherboard. IR Tests (FIR enabled, undocked) 9002h Reset t he notebook. Repl ac e the mot herboard. 9007h – 9008h Reset the not ebook. Run BI OS Setup and restore defaul t setti ngs . Replace t he mot herboard. 9009h Do not run t hi s test i n W i ndows. For t he one- unit tes t , replace t he m otherboard. For t he t wo- unit te st, make sure the IR por ts on the reflect o r and t es t com puters are lined up. Replace the m otherboard. 900Ah Repeat t he test. For t he t wo-unit test, m ake sure the IR port s on the refl ec tor and test com put ers are lined up. Repl ac e the mot herboard. 900Ch Repeat the tes t. Make sure t he IR ports on t he reflect o r and t es t com puters are lined up. Restart t he reflect or uni t . Replace t he mot herboard. Dock Tests 9071h – 9073h Update the BI OS in the com puter and expansion base. Replac e t he expansion base. 9075h – 907Ch Replace the expansion bas e. 907Eh Update B I OS in com puter and expansion base. Replace the expansion bas e. 907Fh Repeat the tes t . 9080h Make sure t he comput er is dock ed properl y, then repeat the t est. 9082h Repeat t he t est with a known good com puter. Replace the expansion bas e. 9085h Reset t he comput er and expansion base, then repeat the tes t.
HP Om nibook 500 Troubles hooting and Diagnostics 3- 25 Code Suggestions 9088h Replac e t he expansion bas e. Hard Disk Tests 9602h Failure m ay oc cur soon. B ack up data and replace the hard di s k. 9603h Perform the IDE dis k tes t (i n t he Advanced section) . If othe r err ors occu r, follo w th e instruc tions f or t hose errors. 9604h Bac k up data if pos sible. Us e a Recovery CD to rest ore t he ori gi nal fact ory c onfiguration, then reinst al l applicati ons . 9605h – 9606h Run the full HDD t est. Us e a Recovery CD to restore t he ori gi nal f actory conf iguration. 9607h Bac k up data, then ref orm at the hard di s k. Replace the hard di s k. 9640h Failure m ay occur s oon. Back up data and replace the hard di s k. 9641h Bac k up data if pos s ible, and replac e hard di s k. Code Suggestions 9642h Perf orm the IDE di s k test (in the Advanc ed section) . If othe r err ors occu r, follo w th e instruc tions f or t hose errors. 9643h Failure m ay occur s oon. Back up data and replace the hard di s k. 9644h Bac k up data if pos s ible, and replac e hard di s k. 9645h – 9646h Back up dat a if poss i bl e, then reinstal l applicat i ons . Use a Rec overy CD t o restore the original fac tory confi gurat ion. 9647h – 9648h Make sure the hard dis k is properl y ins talled. 964Ah The hard di s k is pas s word-protected, and so can’t be t es ted. 964Bh – 964Ch Replace the hard di s k.
3-26 Tr oubleshooting and Diagnostics HP Om nibook 500 Pow er-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the default s etting), press ESC dur ing boot to see POST mes sages. The PO ST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system B IOS runs when the com puter boots. The system B IOS will not boot the operating sy stem if the sy stem m emory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST progress is indicated by a sequence of codes, and error messages are display ed if possible. You should not necessarily interpret the failure of one or m ore POST tests as a hardware, software, or firmware failure. I f an error message appears, confirm the problem using other diagnost ic tools. Not all POST messages indicate a hardware, softw are, or firmw are failure—some m essages are for informati on only . Fi rst, confirm the failure by performing a “clean” boot. If t he computer fail s to restart wi th a clean boot, it requires repair . 1. Remove all accessories, including expansion base, external floppy drive, PC Cards, printer, external m onitor, pointing dev ice, and keyboard. 2. Provide “clean” AC power—no auto adapter or unusual AC adapter configurati on. 3. Press the system -off switch to start the com puter from a know n state. If the BI O S detects a term inal error condition, it halts POST after issuing a term inal error beep code (see the following table). The beep code indicates the POST routine in which the terminal error occurred. Table 3- 4. POST T erminal-Error Beep Co des Beep Codes* POST D escription 1 One short beep before boot. 1-2 Search for option R OM s. 1-2-2-3 BIOS RO M checksum. 1-3-1-1 Test DRAM refresh. 1-3-1-3 Test NS87570 Keyboard Controller (part of the motherboard). 1-3-4-1 RAM failure on address line xxxx . 1-3-4-3 RAM failure on data bits xxxx of low by te of memory bus. 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus. 2-1-2-3 Check ROM copy right notice. 2-2-3-1 Test for unexpected interrupts. 1 long-2 short Improper video configuration or external R OM checksum failure (replace the motherboard). 1 long-5 short Display settings and EEPROM settings do not match (reprogram the EEPROM). * Up to four groups of short beeps, ex cept as noted. The following tabl e lists POST messages and explanati ons for reported problem s. If the sy stem fails after y ou make changes in BI O S Setup, reset the com puter, enter BIOS Setup, and install t he defaults or correct the error.
HP Om nibook 500 Troubles hooting and Diagnostics 3- 27 Table 3- 5. POST M essages Message Description 0200 Failure Fixed Di sk The hard disk i s not working or is not c onfigured properly. Make s ure t he disk is install ed properly. Use B I OS Setup to m ake sure t he hard di s k type is c orrectly ident i f ied. 0210 Stuck key A key is stuck on the keyboard. 0211 Key board error The keyboard is not working. 0212 Key board Control l er Fai l ed The keyboard cont rol l er f ailed its t est. The m otherboard m ay need t o be replaced (the mot herboard c ontains t he k eyboard controller). 0213 Key board l o cked – Unl o ck key switch Unlock t he system to proceed. 0220 Monitor type does not match CMOS – Run SETUP The monit or t ype is not correc tly identif i ed i n B IOS Setup. 0230 Shadow RAM Failed at offset: nnnn Shadow RAM failed at of f set nnnn of t he 64k block at which t he error was detected. 0231 Sy stem RA M Failed at offset: nnnn System RAM failed at offset nnnn of in the 64k bloc k at which the error was detec ted. 0232 Extended RA M Failed at offset: nnnn Extended mem ory is not working or i s not confi gured properl y at of fset nnnn . Updat e to the latest BIOS v ersion . 0250 Sy stem battery i s dead – Replace and run SETUP The CMOS clock battery indic ator shows that t he bat tery is dead. Connec t the AC adapt er f or at least 24 hours ; replace t he CMOS bat tery; replac e t he motherboard. 0251 Sy stem CMOS checksum bad – Defaul t configuration used System CMOS has been corrupt ed or m odified i nc orrectly, perhaps by an applicati on t hat changes dat a s tored in CMOS. The BI OS install ed def ault Setup val ues . If you do not want these values , enter Set up and ent er your own values. If t he error pers ists , check t he CMOS battery. Connec t the AC adapt er f or at least 24 hours ; replace the CMOS bat t ery; replace t he mot herboard. 0260 Sy stem timer error The tim er t est fai l ed. Repl ac e the mot herboard. 0270 Real time cl ock error The real-tim e clock failed the B I OS test . The m otherboard m ay need to be replaced. 0280 Previous boot incom p l ete – Defaul t confi guration used The previous POS T di d not compl et e succes sfully. P OST loads def ault values and of f ers to run BIOS S et up. If t he f ailure was caused by i nc orrect values and t hey are not correct ed, the next boot will likely fail. This error is cleared t he next tim e the syst em is booted. 0281 Memory Size found by P OS T differed from CM OS The mem ory size found by P O S T di f fered from CMOS. 02B0 Diskette drive A error 02B1 Diskette drive B error Drive A: or B: is present but f ails the B IOS POS T di s kette t ests. Make sure the drive is defined with the proper dis k type in BI OS Setup, and t hat the drive is i ns talled correc tly. 02B2 Incorrect Drive A ty pe – run SETUP The type of floppy dri ve A : is not c orrec tly identif i ed i n B IOS Setup. 02B3 Incorrect Drive B type – run SETUP The type of floppy dri ve B : is not c orrec tly identif i ed i n B IOS Setup. 02D0 Sy stem cache error – Cache disabled The RAM cache f ai l ed and B I OS disabled t he c ache. The m otherboard may need t o be replaced. A di s abled cache s lows system perform ance consi derabl y. 02F0: CPU I D: CPU soc k et number f or Multi-Proc es sor error. 02F4: EIS A CMOS not wri teabl e ServerBIOS 2 t est error: c annot write to EIS A CMOS. 02F5: DM A Test Failed ServerBIOS 2 t est error: Cannot write to extended DMA (Direct Mem ory Acces s) regist ers . 02F6: Softw are NMI Fai led ServerBIOS 2 t est error: Cannot generate soft ware NMI (Non-Mask abl e I nterrupt).
3-28 Tr oubleshooting and Diagnostics HP Om nibook 500 Message Description 02F7: Fail- Safe Timer N MI Failed ServerBIOS 2 t es t error: Fail-S af e Timer tak es too long. device A ddress Confli ct Address c onflict for the spec i fied device. A ll o cati on E rror for: device Run th e ISA or EISA C onfigur ation U tility to re solve a resour ce conflict for th e dev ice. CD ROM Dri ve CD-ROM Drive identifi ed. Entering SET UP ... Starti ng t he B IOS Setup program Failing Bits: nnnn The hex number nnnn is a m ap of the bit s at the RAM address that fai l ed t he m emo ry t es t. Each 1 in t he m ap indic at es a failed bit . See errors 230, 231, or 232 above f or offset addres s of the fai l ure i n S ys tem, E xtended, or Shadow mem ory. Fixed Disk n Fixed disk n (0–3) identif i ed. Invalid Sy stem Configura tion Dat a Problem with NVRAM (CMOS) data. I/O device IRQ conf lict An I/O devi c e has an IRQ conf l i c t. PS/2 M ouse Boot Summary Screen: A PS/ 2 m ouse is i ns talled. nnnn kB Extended RA M Passed W here nnnn is t he amount i n K B of SDRAM suc cessf ully test ed. nnnn Cache SRA M Passed W here nnnn is t he amount in K B of sys t em cache s ucces s fully tes t ed. nnnn kB Shadow RAM Passed W here nnnn is t he amount i n K B of shadow RAM succ es sfully t es ted. nnnn kB Sy stem RA M Passed W here nnnn is t he amount i n K B of syst em SDRAM suc cess f ul l y t ested. Operating sy stem not found No operating sys t em was found on drive A or dri ve C. E nt er BIOS Set up and see if t he hard disk and dri ve A : are properly identifi ed. Parity Check 1 nnnn A parity error was found i n the syst em bus. (P arity is a m ethod for c hecking errors in binary data: a parit y error i ndi c ates that data has been corrupt ed.) The BIOS di s plays the addres s if possibl e, and otherwise displays ????. Parity Check 2 nnnn A parity error was found i n t he I/O bus. The BIOS dis plays the addres s if poss i bl e, and otherwise disp l ays ????. Press <F1> to resume, <F2> to Setup, <F3> for previ ous Displayed af t er any recoverable error m es sage. Pres s <F1> to resum e the boot proc ess, or <F2> to enter BI OS Setup and change t he s ettings. Press <F3> t o di s play the previous screen (us ual l y an ini t ialization error of an Opt ion ROM, such as an add-on card). W rite down and follow the inform ation s hown on the s c reen. Press <F2> to enter Setup Optional m essage dis played during POST. PS/2 M ouse: PS/2 m ouse identi f ied. Sy stem BIOS shadow ed System BIOS was c opi ed t o shadow RAM. UMB upper li m it segment address: nnnn Displays the address nnnn of the upper lim it of the Upper Mem ory Blo cks, indicati ng re leased segm ent s of the B I OS that c an be rec laimed by a vi rt ual mem ory manager. Video BIOS shadowed Video BI OS was c opi ed t o shadow RAM.
HP Om nibook 500 Troubles hooting and Diagnostics 3- 29 Sy card PCCtest 450/460 CardBus Card (Optional) The PCCtest 450 and 460 CardBus Cards (revision 1.05) av ailable from Sycard Technology are the only recom mended diagnostic tools that test the functionality of the PCMCIA slots using a PC MCIA card. Each is a Type I I PC Card that works with com p atible test software to exercise PCMCIA functions. (For details, see the Sy card Technology web site: http://www.sy card.com.) The PCCtest product contains these com ponents: • PCCtest 450 or 460 (revision 1.05) PC Card. • PCCtest 450/460 test software di sk. (Software updates are av ailable at the Sy card Technology web site: http ://www.sycard.com.) • Configuration headers (PC Card/16-bi t and CardBus/32-bi t) that at tach to the card. In addition, y ou will need this: • CardBus extender card (such as the Sy card P CCextend 70) to avoid w ear on the Sy card PCMCIA connector. The Sycard PCCtest 450 and 460 prov ide the follow ing tests. See the Sy card documentation for details about runni ng the tests. Table 3- 6. Sycard PCCtest Commands PCMCIA PC Card (16-bit) test (PC Card configuration header) CardBus (32-bit) test (CardBus configuration header) Omnibook 500 (PCI1410) PCT450 -0 -v -b76(b) TESTC B -0 -v - b76(b)
3-30 Tr oubleshooting and Diagnostics HP Om nibook 500 Desktop and Window s M anagement Interfaces (DM I/WM I) The Desktop Management Interface (Window s 98) and Windows Management I n strumentation (Windows 2000) are basically sets of rules for accessing information about a com puter. DMI/WMI allows an appli cation to determ ine, for example, the operating sy stem being used, which hardware and software com ponents are in the com puter, and possibly whether any of the com ponents need replacing. A local or remote application can use the DMI/WMI interface to check which hardware and software com ponents are installed on y our computer, and m ay be abl e to tell how w ell they are working or if they need replacement. Installing t he DMI Package The DMI package is eit her preinstalled on the com puter’s hard disk or can be downloaded from http://w ww.hp.com /toptools (t he contents are the sam e in both cases). The package m ust be properly installed before it can be used. To install the DMI/WMI preloaded on the hard disk : 1. Start Windows, i f it is not al ready running. 2. Click Start, Program s, HP Toptools, Setup. Using DMI/W MI For a com plete description of how to use DMI/ WMI, see the foll owing docum entation provi ded with the computer: • A README.TXT file: click Start, Program s, H P Toptools, Read me. • A Windows online help file descri bing Hewlett- Packard’s implem entation of DMI/WMI (group and attribute defi nitions): cl ick Start, Programs, HP Toptools, HP Toptools Help. Uninstalling t he DMI/W MI Package 1. Click Start, Programs, HP Toptools, Uninstall DMI (Windows 98) or Uninstall WMI (Windows 2000). 2. Restart the computer.
HP Om nibook 500 Troubles hooting and Diagnostics 3- 31 BIOS Setup U tility The BIOS Setup utility provides access to basic configuration settings. I t is independent of the operating sy stem. Running the BIOS Setup Utility 1. Restart the computer. 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BI OS Setup, so you will need to use the key board to navigate: • Press the LEF T and RIGHT arrow key s to move am ong menus. • Press the UP and DOWN arrow keys to m ove among paramet ers in a menu. • Press F5 or F 6 to m ove through v alues for the current param eter, or press ENTER to change a setting. 4. After y ou select the options y ou want, press F10 or use t he Exit m enu to exit BI OS Setup. If the set tings cause a conflict bet ween devices during reboot , the sy stem prom pts you to run BIOS Setup, and marks the conflicting settings. Table 3-7, below, lists the BI OS Setup menus and param eters, and the default values for each.
3-32 Tr oubleshooting and Diagnostics HP Om nibook 500 Table 3-7. BIOS Setup Menus and Pa rameter s Omnibook 500: Settings for BIOS version 2.00 (Summer 2001). Main Menu Default BIOS Revision Shows the current v ersion of the computer’s BIOS (version FA.M2.00 at initial release). Detected automatically. Exp. Base BIO S Revision* Shows the current v ersion of the expansion base’s BIO S (version FP.M 2.00 at initial release). Detected automatically. System Time Sets the time using 24-hour format. The value set takes effect immediately. System Date Sets the date using mm/dd/yy format. The v alue set takes effect immediately. LCD Time format* Sets the format for displaying time on the expansion base’s status panel. 12 Hours LCD Date format* Sets the format for displaying the date on the ex pansion base’s status panel. mm/dd/yy Floppy Driv e Sets the floppy drive ty pe. Detected automatically. Internal Hard Disk Sets the hard disk drive type and various parameters. Detected automatically. External Primary Shows the hard disk driv e type and capacity if one is present in the right module bay. Detected automatically. External Secondary Show s the hard disk drive type and capacity if one is present in the left module bay. Detected automatically. Quiet Boot W hen enabled, hides power-on self-test summary and messages during boot. Enabled Video Display Dev ice Sets whether the computer automatically switches to an external monitor if one is detected. Auto Video Expansion W hen enabled, the video image covers the entire display in lower resolution modes (SVGA or VG A). W hen disabled, the video image is centered in the display. Disabled Television T ype Controls the signal format (NTS C or PAL) output by the S-video port w hen W indows is not running. NTSC System M emory Shows the sy stem memory size. 640 KB Extended M emory Shows the extended memory siz e (equal to total memory minus 1 MB). Detected automatically. CPU Serial Number For a processor with a serial number, makes that number available to softw are. Disabled Unique Dock ID Sets whether the computer creates a unique hardw are profile for each expansion base (Enabled) or uses a common profile for all expansion bases (D isabled). Enabled UUID Displays the value of the 16-by te UUID (Universally Unique ID) as 32 hex characters. Detected automatically * Available only w hen docked.
HP Om nibook 500 Troubles hooting and Diagnostics 3- 33 Sy stem Devices Menu Default PS/2 Pointing Devices Automatically disables the internal pointing dev ices when an external PS/2 mouse is connected. Auto External Fn Key S ets whether left CT RL left ALT on an ex ternal PS/2 keyboard is interpreted as the Fn key. Enabled FDD controller Enables the floppy drive. Enabled Legacy USB Support Enables BIOS support for USB mouse, keyboard, and floppy disk drive. Enabled Serial Port Enables the serial port (the port is configured by the user). Enabled Base I/O address Sets the I/O address and interrupt (appears only if the serial port is Enabled). 3F8h, IRQ4 Infrared port Enables the infrared port (the port is configured by the user). Disabled Mode Sets the port to FIR (fast IR) or SIR (standard IR) infrared communications. FIR Base I/O address Sets the I/O address and interrupt. 2F8h, IRQ3 DMA channel Sets the DM A channel for the infrared port in FIR mode. DMA1 Parallel Port Enables the parallel port (the port is configured by the user). Enabled Mode Sets the port to output only, bi-directional, EPP, or ECP. ECP Base I/O address Sets the I/O address and interrupt. 378h, IRQ7 DMA channel Sets the DM A channel for ECP mode (appears only if the Parallel Port Mode is ECP). DMA0 Security Menu Default User Password is Shows if a user passw ord is set. Clear Administrator Password is Shows if an administrator passw ord is set. Clear Set User Password Press ENTER to set, change, or clear the user passw ord. The password can hav e no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Enter Set Administrator Passw ord Press ENTER to set, change, or clear the administrator password, w hich protects BIOS Setup settings. The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Enter Password required to: Boot Sets whether a user passw ord is required when the computer boots. Requires the administrator password for changes. Enabled Resume* Sets w hether a user password is required when resuming from Standby or Hibernate mode. Requires the administrator password for changes. (W indows 98 only .) Enabled Undock* Sets whether a user passw ord is required when undocking the computer. Requires the administrator password for changes. (W indows 98 only.) Disabled Internal hard disk drive lock* Encodes the current user password (or administrator password if that is the only password set) on the hard disk. Disabled Removable Dev ice Boot Sets w hether the computer will attempt to boot from a floppy drive or other removable dev ice. Enabled * Available only if the Boot option is enabled.
3-34 Tr oubleshooting and Diagnostics HP Om nibook 500 Power (APM) Menu Default Intel SpeedStep Mode* Sets the speed used by a dual-speed processor at boot, depending on the available pow er source. A separate Control Panel power setting controls speed changes after boot. Auto Power M anagement Mode Disables time-outs, selects a pre-set combination of time-outs, or allows customized time-outs. Max. Po wer Savings Smart CPU M ode Enables automatic CPU power savings w hen running on battery pow er. Absence of keyboard, mouse, and hard disk activity could slow CPU response. On Suspend Time-out Sets the period of inactiv ity after w hich the computer goes from full-power mode to Standby power mode. 4 minutes Hibernate Time-out** Sets the period of inactivity after which the computer goes from full-power mode or Standby mode to Hibernate mode. (Skips Standby mode if the Suspend Time-out is disabled.) 4 hours Hard Disk Time-out Sets the period of hard disk inactivity after w hich the internal hard disk (and any hard disk in a plug-in module bay) stops spinning. 2 minutes Time-out on AC Sets whether power management time-outs occur w hile the AC adapter is connected. Disabled Lid Switch M ode Sets the action that occurs if the computer’s lid is closed. Turn off LCD Resume On Serial Ring Sets whether the sy stem resumes if it receives a ring signal. Disabled Resume On T ime of Day Sets whether the system resumes at a defined time of day . D isabled Resume Time Sets the 24-hour time when the system resumes if R esume On Time of D ay is enabled. Auto Suspend on Undock* Sets whether the computer suspends to Standby mode after undocking. W hen Lid Closed Auto Turn-On on Dock* Sets whether the computer turns on after docking. Enabled * W indows 98 and 2000 use these settings. ** W indows 98 uses this additional setting. Boot Menu Default Hard Disk Removable Dev i ce CD-ROM/DVD Drive Internal NIC Shows the order of boot dev ices, with “ ” indicating a device category. M ove the entries to change the order. If the computer has more than one device in a category, y ou can select the one scanned. Internal NIC (Netw o rk Interface Card) appears in the list only if a built-in LAN is present—it provides diskless boot from a network serv er. 1. Hard Dis k 2. Removable Devic e 3. CD-ROM/DVD drive 4. Internal NIC Exit Menu Save Changes and Ex it Saves Setup changes, then ex its and reboots. Discard Changes and Ex it Discards any Setup changes made since last save, then ex its and reboots. Does not affect password, date, or time changes. Get Default Values Restores default settings, and remains in Setup. Does not affect password, date, or time changes. Load Previous Values Discards any Setup changes made since last save, and remains in Setup. Does not affect password, date, or time changes. Save Changes Saves Setup changes, and remains in Setup. Security settings are saved w hen changed.
HP Om nibook 500 Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an expl oded view of t he Omnibook and the foll owing list s of parts: • Omnibook replaceable parts (page 4-3). • Accessory replacem ent parts (page 4-6). • Part number reference (page 4-7).
4-2 R eplaceable Parts HP Om nibook 500 Figure 4-1. Omnibook — E xploded View * * * * : on some m odels. * * : on som e m odels. *
HP Om nibook 500 Replaceable Parts 4-3 Table 4- 1. Replaceable Parts Description Part Number Exchange User - Part Number Re pl. 1 Battery, backup F2157-60932 2 Battery, CMOS (rechargeable 3 V) Max ell ML1220 or equivalent 3 Battery, main (11.1 V) F2157-60901 Yes 4 Cable, HDD/LED flex F2157-60934 Card, mini-PCI (HW modem) F2157-60928 Yes Card, mini-PCI (HW modem with regulatory labels for China, Malay sia, or South Africa) F2157-60929 Yes Card, mini-PCI (LAN/modem) F2072-60902 Yes Card, mini-PCI (LAN/modem w ith regulatory labels for China, Malay s ia, or South Africa) F2072-60994 Yes 5 Case, bottom F3476-60999 6 Case, top F2157-60998 6 Case, top F3476-60998 Clip, wireless cable (not show n) TBD 7 Cover, SDRAM F2157-60906 Yes 8 Display assembly, 12 in F2157-60904 F2157-69004 8 Display assembly, 12 in (wireless 802.11 radio) F3476-60904 F3476-69004 9 Drive, hard disk (7.5 GB, 9.5 mm, Hitachi) 0950-4011 F2112-69002 Yes 9 Drive, hard disk (7.5 GB, 9.5 mm, IBM) 0950-4030 F2112-69003 Yes 9 Drive, hard disk (10 GB, 9.5 mm, IBM, D JSA-210) 0950-3934 F1660-69112 Yes 9 Drive, hard disk (10 GB, 9.5 mm, Toshiba, MK1016 G AP) 0950-3985 F2072-69109 Yes 9 Drive, hard disk (20 GB, 9.5 mm, IBM, D JSA-220) 0950-3935 F1660-69113 Yes 9 Drive, hard disk (30 GB, 9.5 mm, IBM, 07N 6714) 0950-4162 F2072-69115 Yes 10 Fan F2157-60952 11 Guide, hard drive F2157-60935 12 Heatsink F3476-60951 13 Keyboard, Arabic/English F2157-60953 Yes 13 Keyboard, Belgian F2157-60908 Yes 13 Keyboard, Czech F2157-60909 Yes 13 Keyboard, Danish F2157-60910 Yes 13 Keyboard, French F2157-60911 Yes 13 Keyboard, French Canadian F2157-60912 Yes 13 Keyboard, German F2157-60913 Yes 13 Keyboard, Greek F2157-60914 Yes 13 Keyboard, Hebrew F2157-60926 Yes 13 Keyboard, Hungarian F2157-60927 Yes 13 Keyboard, International English F2157-60915 Yes 13 Keyboard, Italian F2157-60916 Yes 13 Keyboard, Japanese F2157-60917 Yes 13 Keyboard, Norw egian F2157-60918 Yes 13 Keyboard, Portuguese F2157-60919 Yes 13 Keyboard, Russian F2157-60954 Yes 13 Keyboard, Spanish F2157-60920 Yes
4-4 R eplaceable Parts HP Om nibook 500 Description Part Number Exchange User - Part Number Re pl. 13 Keyboard, Sw edish/Finnish F2157-60921 Yes 13 Keyboard, Sw iss F2157-60922 Yes 13 Keyboard, Tr aditional Chinese F2157-60925 Yes 13 Keyboard, Turkish F2157-60923 Yes 13 Keyboard, U.K. English F2157-60924 Yes 13 Keyboard, U.S. English F2157-60907 Yes Kit, OB500 feet/bumpers F2157-60945 Yes 14 Covers, display screw—dark (4 in kit) (see abov e kit) Yes 15 Covers, display screw—light (8 in kit) (see above kit) Yes 16 Feet, computer (8 in kit) (see above kit) Y es Feet, expansion base (8 in kit) (see above kit) Y es Kit, OB500 screw s F2157-60944 Yes 17 Screw, M 2x2mm (silver, large head) (see above kit) 18 Screw, M2x 2mm (black) (see above kit) 19 Screw, M2x 3mm (see above kit) 20 Screw, M2x 5mm (see above kit) 21 Screw, M2x 7mm (see above kit) 22 Screw, M2x 9mm (see above kit) 23 Screw, M3x 3mm (see above kit) 24 Standoff, 5mm x M2.5x 4mm (see above kit) Label, telecom regulatory (HW modem) F2157-60942 Label, telecom regulatory (LAN/modem) F2157-60943 Overlay , serial label 7121-7525 25 Panel, audio/PCMC IA F2157-60931 26 Panel, power button F2157-60903 Yes 27 PCA, motherboard (Celeron 500 M Hz) F2157-60939 F2157-69039 27 PCA, motherboard (Pentium III 600 MHz ) F2157-60937 F2157-69037 27 PCA, motherboard (Pentium III 700 MHz ) F2157-60938 F2157-69038 27 PCA, motherboard (Pentium III 700 MHz , for wireless 802.11 radio and infrared) F3476-60938 F3476-69038 27 PCA, motherboard (Celeron 600 M Hz, for wireless 802.11 radio and infrared) F3476-60939 F3476-69039 27 PCA, motherboard (Pentium III 750 MHz , for wireless 802.11 radio and infrared) F3476-60940 F3476-69040 28 PCA, switchboard F2157-60936 Yes 28 PCA, switchboard (for w ireless 802.11 radio) F3476-60936 Yes 35 Plate, EMI F3476-60901 SDRAM module, 64 MB, PC100 SODIM M 1818-7951 F1660-69103 Yes SDRAM module, 64 MB, PC133 SODIM M 1818-8510 Yes SDRAM module, 128 MB, PC100 SODIM M 1818-7952 F1660-69104 Yes SDRAM module, 128 MB, PC133 SODIM M 1818-8504 TBD Yes SDRAM module, 256 MB, PC100 SODIM M 1818-7953 F1654-69101 Yes SDRAM module, 256 MB, PC133 SODIM M 1818-8534 TBD Yes 29 Set, docking door F2157-60941 Set, hinge covers F3476-60946 Yes 30 Cover, left hinge (see above kit) Yes 31 Cover, right hinge (see above kit) Y es
HP Om nibook 500 Replaceable Parts 4-5 Description Part Number Exchange User - Part Number Re pl. Set, mini-PCI panels F2157-60947 32 Panel, mini-PCI (HW modem) (see above kit) 32 Panel, mini-PCI (LAN/modem) (see above kit) 32 Panel, mini-PCI (blank) (see above kit) Set, telecom stickers F2157-60948 Yes Sticker, Chinese telecom (10 in set) (see above kit) Yes Sticker, Malay sian telecom (10 in set) (see above kit) Y es Sticker, South African telecom (10 in set) (see above kit) Yes 33 Speaker assembly F3476-60933 34 Tray , hard disk drive F2157-60902 Yes
4-6 R eplaceable Parts HP Om nibook 500 Table 4- 2. A ccessory Replaceable Part s Description Part Number Exchange User Part Number Re pl. Adapter, AC (60W ) (F1454A) 0950-3634 Y es Adapter, AC, auto/airline (75W , 12 V output) F1455-80003 Yes Adapter, AC, Ultraslim (60W , 19 V output) 0950-3988 Yes Battery, main (11.1 V) F2157-60901 Yes Battery, secondary module F2014-60901 Yes Cable, floppy disk drive, parallel F2008-60901 Yes Cable, floppy disk drive, U SB F2157-60949 Yes Charger, secondary battery module (for F2014-60901) F2011-60901 Yes Cord, power, Argentina (2w ) 8120-8367 Y es Cord, power, Australia #ABG (2w) 8120-6312 Y es Cord, power, Chile (2w ) 8120-8452 Y es Cord, power, Europe #ABB (2w ) 8120-6314 Y e s Cord, power, India/S. Africa #ACQ (2w) 8120-6317 Y es Cord, power, Japan #ABJ (2w ) 8120-6316 Y es Cord, power, People’s R ep. Of China #AB2 (2w ) 8120-8373 Yes Cord, power, U.S./Canada/T aiwan #ABA (2w ) 8120-6313 Yes Cord, power, UK (EPSR) Hong Kong/Singapore (2w ) 8120-8699 Yes Expansion base, multimedia F2096-60901 F2096-69001 Yes Module, C D-ROM drive F2017-60901 Yes Module, C D-RW drive F2026-60902 F2026-69002 Y es Module, D VD drive F2015-60902 Yes Module, floppy disk drive F2013-60901 Yes Module, LS-120 driv e F2022-60901 Yes Module, second hard driv e holder F2072-60910 Yes Module, w eight saving F2072-60922 Yes Module, Zip driv e (100-MB ) F 2009-60902 Yes Plug, adapter, auto/airline 5182-5131 Yes SDRAM module, 64 MB, PC100 SODIM M 1818-7951 F1660-69103 Yes SDRAM module, 64 MB, PC133 SODIM M 1818-8510 Yes SDRAM module, 128 MB, PC100 SODIM M 1818-7952 F1660-69104 Yes SDRAM module, 128 MB, PC133 SODIM M 1818-8504 TBD Yes SDRAM module, 256 MB, PC100 SODIM M 1818-7953 F1654-69101 Yes SDRAM module, 256 MB, PC133 SODIM M 1818-8534 TBD Yes
HP Om nibook 500 Replaceable Parts 4-7 Table 4- 3. Part Number Reference Part Exchange Description User Number Part Number Repl. 0950-3634 Adapter, AC (60 watt) (F1454A) Yes 0950-3934 F1660-69112 Drive, hard disk (10 GB, 9.5 mm, IBM , DJSA-210) Yes 0950-3935 F1660-69113 Drive, hard disk (20 GB, 9.5 mm, IBM , DJSA-220) Yes 0950-3985 F2072-69109 Drive, hard disk (10 GB, 9.5 mm, Toshiba, M K1016 GAP) Y es 0950-3988 Adapter, AC, Ultraslim (60 W , 19 V output) Yes 0950-4011 F2112-69002 Drive, hard disk (7.5 GB, 9.5 mm, Hitachi) Yes 0950-4030 F2112-69003 Drive, hard disk (7.5 GB, 9.5 mm, IBM ) Yes 0950-4162 F2072-69115 Drive, hard disk (30 GB, 9.5 mm, IBM , 07N6714) Yes 1818-7951 F1660-69103 SDRAM module, 64 M B, PC100 SODIMM Yes 1818-8510 SDRAM module, 64 MB, PC133 SODIM M Yes 1818-7952 F1660-69104 SDRAM module, 128 M B, PC100 SODIMM Y es 1818-8504 TBD SDRAM module, 128 MB, PC133 SODIM M Yes 1818-7953 F1654-69101 SDRAM module, 256 M B, PC100 SODIMM Y es 1818-8534 TBD SDRAM module, 256 MB, PC133 SODIM M Yes 5182-5131 Plug, adapter, auto/airline Yes 5182-5138 Cover, T rackpoint (bag of 3, Rasp Red) Yes 5184-2085 Label, COA, M icrosoft W indows 2000 OS 5184-2097 Label, COA, M icrosoft W indows 98 OS 7121-7525 Overlay , serial label 8120-6312 Cord, power, Australia/New Zealand #ABG (2w) Yes 8120-6313 Cord, power, U .S./Canada/Taiw an/Mexico/Philippines #ABA (2w) Yes 8120-6314 Cord, power, Europe/Egypt/Israel/S. Arabia #ABB (2w ) Yes 8120-6316 Cord, power, Japan #ABJ (2w ) Yes 8120-6317 Cord, power, India/S. Africa #ACQ (2w) Y es 8120-8367 Cord, power, Argentina (2w ) Yes 8120-8373 Cord, power, People’s R ep. Of China #AB2 (2w ) Yes 8120-8452 Cord, power, C hile (2w) Yes 8120-8699 Cord, power, UK (EPSR) Hong Kong/Singapore (2w ) Y es F1455-80003 Adapter, AC, auto/airline (75W , 12 V output) Y es F2008-60901 Cable, floppy disk drive, parallel Yes F2009-60902 Module, Zip driv e (100-MB ) Yes F2011-60901 Charger, secondary battery module (for F2014-60901) Y es F2013-60901 Module, floppy disk drive Yes F2014-60901 Battery, secondary module Y es F2015-60902 Module, D VD drive Yes F2017-60901 Module, C D-ROM drive Yes F2022-60901 Module, LS-120 driv e Yes F2026-60902 F2026-69002 Module, CD -RW drive Yes F2072-60902 Card, mini-PCI (LAN/modem) Yes F2072-60910 Module, second hard driv e holder Yes F2072-60922 Module, w eight saving Yes F2072-60994 Card, mini-PCI (LAN/modem w /regulatory) Yes F2096-60901 F2096-69001 Expansion base, multimedia Yes
4-8 R eplaceable Parts HP Om nibook 500 Part Exchange Description User Number Part Number Repl. F2156-60919 Recovery C D, Spanish, W 98 (Mfg. P/N F2157-12019R1) F2156-60941 Recovery C D, North American English, W 2K (Mfg. P/N F2157-12041) F2156-60942 Recovery C D, International English, W 2K (Mfg. P/N F2157-12042) F2156-60943 Recovery C D, North American English, W 98 (Mfg. P/N F2157-12043) F2156-60945 Recovery C D, International English, W 98 (Mfg. P/N F2157-12045) F2156-60946 Recovery C D, Turkish, W 98 (Mfg. P/N F2157-12046) F2156-60947 Recovery C D, Czech, W 98 (Mfg. P/N F2157-12047) F2156-60948 Recovery C D, Dutch, W 98 (Mfg. P/N F2157-12048) F2156-60949 Recovery C D, Danish, W 98 (Mfg. P/N F2157-12049) F2156-60950 Recovery C D, Finnish, W 98 (Mfg. P/N F2157-12050) F2156-60951 Recovery CD , Norwegian, W 98 (Mfg. P/N F2157-12051) F2156-60953 Recovery CD , Finnish, W 2K (Mfg. P/N F2157-12053) F2157-60901 Battery, main (11.1 V) Yes F2157-60902 Tray , hard disk drive Yes F2157-60903 Panel, power button Y es F2157-60904 F2157-69004 Display assembly, 12 in F2157-60906 Cover, SDRAM Yes F2157-60907 Keyboard, U.S. English Yes F2157-60908 Keyboard, Belgian Yes F2157-60909 Keyboard, Czech Yes F2157-60910 Keyboard, Danish Yes F2157-60911 Keyboard, French Yes F2157-60912 Keyboard, French Canadian Yes F2157-60913 Keyboard, German Yes F2157-60914 Keyboard, Greek Y es F2157-60915 Keyboard, International English Yes F2157-60916 Keyboard, Italian Yes F2157-60917 Keyboard, Japanese Yes F2157-60918 Keyboard, Norw egian Yes F2157-60919 Keyboard, Portuguese Yes F2157-60920 Keyboard, Spanish Yes F2157-60921 Keyboard, Sw edish/Finnish Yes F2157-60922 Keyboard, Sw iss Yes F2157-60923 Keyboard, Turkish Yes F2157-60924 Keyboard, U.K. English Yes F2157-60925 Keyboard, Tr aditional Chinese Y es F2157-60926 Keyboard, Hebrew Yes F2157-60927 Keyboard, Hungarian Yes F2157-60928 Card, mini-PCI (HW modem) Yes F2157-60929 Card, mini-PCI (HW modem w/regulatory ) Yes F2157-60931 Panel, audio/PCMC IA F2157-60932 Battery, backup F2157-60934 Cable, HDD/LED flex F2157-60935 Guide, hard drive
HP Om nibook 500 Replaceable Parts 4-9 Part Exchange Description User Number Part Number Repl. F2157-60936 PCA, switchboard Yes F2157-60937 F2157-69037 PCA, motherboard (Pentium III 600 MHz ) F2157-60938 F2157-69038 PCA, motherboard (Pentium III 700 MHz ) F2157-60939 F2157-69039 PCA, motherboard (Celeron 500 M Hz) F2157-60941 Set, docking door F2157-60942 Label, telecom regulatory (HW modem) F2157-60943 Label, telecom regulatory (LAN/modem) F2157-60944 Kit, OB500 screw s Yes F2157-60945 Kit, OB500 feet/bumpers Yes F2157-60947 Set, mini-PCI panels F2157-60948 Set, telecom stickers Yes F2157-60949 Cable, floppy disk drive, U SB Y es F2157-60952 Fan F2157-60953 Keyboard, Arabic/English Yes F2157-60954 Keyboard, Russian Y es F2157-60955 CD, OB500 T raining F2157-60963 Recovery CD , German, W 2K (Mfg. P/N F2157-12003) F2157-60964 Recovery CD , Spanish, W 2K (Mfg. P/N F2157-12004) F2157-60965 Recovery CD , French, W 2K (Mfg. P/N F2157-12005) F2157-60966 Recovery CD , Dutch, W 2K (Mfg. P/N F2157-12006) F2157-60967 Recovery C D, Japanese, W 2K (Mfg. P/N F2157-12007) F2157-60968 Recovery CD , Norwegian, W 2K (M fg. P/N F2157-12008) F2157-60969 Recovery CD , Swedish, W 2K (Mfg. P/N F2157-12009) F2157-60971 Recovery CD , Danish, W 2K (Mfg. P/N F2157-12011) F2157-60972 Recovery CD , Italian, W 2K (Mfg. P/N F2157-12012) F2157-60973 Recovery C D, Traditional C hinese (Taiw an), W 98 (Mfg. P/N F2157-12013) F2157-60974 Recovery C D, Simplified Chinese, W 98 (Mfg. P/N F2157-12014) F2157-60978 Recovery CD , German, W 98 (Mfg. P/N F2157-12018) F2157-60980 Recovery CD , French, W 98 (Mfg. P/N F2157-12020) F2157-60981 Recovery C D, Japanese, W 98 (Mfg. P/N F2157-12021) F2157-60982 Recovery CD , Hebrew, W98 (Mfg. P/N F2157-12022) F2157-60983 Recovery CD , Arabic, W 98 (Mfg. P/N F2157-12023) F2157-60984 Recovery C D, Italian, W 98 (Mfg. P/N F2157-12024) F2157-60986 Recovery C D, Hungarian, W 98 (Mfg. P/N F2157-12026) F2157-60987 Recovery C D, Polish, W 98 (Mfg. P/N F2157-12027) F2157-60988 Recovery C D, Russian, W 98 (Mfg. P/N F2157-12028) F2157-60989 Recovery C D, Traditional C hinese (Hong Kong), W 98 (Mfg. P/N F2157-12029) F2157-60990 Recovery C D, Greek, W 98 (Mfg. P/N F2157-12030) F2157-60993 Recovery CD , Swedish, W 98 (M fg. P/N F2157-12033) F2157-60996 Recovery CD , Swiss, W 98 (M fg. P/N F2157-12036) F2157-60998 Case, top F2196-80001 Bluetooth PC Card Yes F2296-60901 USB infrared port Yes F3476-60901 Plate, EMI
4-10 Replaceable Parts HP O mnibook 500 Part Exchange Description User Number Part Number Repl. F3476-60904 F3476-69004 Display assembly, 12 in (w ireless 802.11 radio) F3476-60933 Speaker assembly F3476-60936 PCA, switchboard (for w ireless 802.11 radio) Yes F3476-60938 F3476-69038 PCA, motherboard (Pentium III 700 MHz , for wireless 802.11 radio and infrared) F3476-60939 F3476-69039 PCA, motherboard (Celeron 600 M Hz, for w ireless 802.11 radio and infrared) F3476-60940 F3476-69040 PCA, motherboard (Pentium III 750 MHz , for wireless 802.11 radio and infrared) F3476-60946 Set, hinge covers Y es F3476-60951 Heatsink F3476-60998 Case, top F3476-60999 Case, bottom TBD Clip, wireless cable
HP Om nibook 500 Referenc e Inform ation 5-1 5 Reference Information This chapter includ es the following reference information: • Password removal poli cy. • Display quality statem en t. Passw ord Remova l Policy If the user forgets t he syst em password, t he user calls HP Customer Care to determ ine the proper remov al procedure. The user must prov ide proof of ownership, and the computer m ust be operated during the procedure. The password remov al procedure is protected as HP Company Private i nformati on. There are a restricted num ber of locations that can perform password removal. I t may not be disclosed or distributed outsi de those locations. Password removal i s strictly controlled. Hewlett-Packard and authorized support prov iders must ensure with written evidence that the computer being “clean sed” is actually in the possession of the unit’s actual and current owner. This requires a sales receipt showing the unit serial number and owner’s name, or a written statement from the owner attesting that he or she is th e owner of the unit. The statem ent can be a fax copy of the document . The fact that the unit is in the hands of an HP representative on behalf of the custom er is not evidence of ownership. In addition, HP will not remove the password of a unit for any non-owner, even if i t is requested by law enforcement agencies. I f y ou receive such a request, y ou should notify managem ent and HP Corporate Legal imm ediately . (These requests may require a court order prior to our participation.) Further, the entity rem o ving the password must log the name, serial number and date of the removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review. The final issue relati ng to remov al of passwords is that HP cannot provide i nformation t o users that would assist them in improperly removing a password and opening a unit .
5-2 R eference Inf orm ation HP Omnibook 500 Hew lett-Packard Display Quality Statement TFT di splay manufacturi ng is a highly precise but imperfect t echnology , and manufacturers cannot produce large display s that are cosmeticall y perfect. Most, if not al l, TF T display s exhibit som e level of cosmeti c imperfecti on. These cosmetic i mperfecti ons may be visible to the custom er under varying display conditions, and can appear as bright, dim, or dark spot s. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display. HP notebook T F T displays m eet or exceed all H P standards for cosmetic quality of TFT display s. H P does not warrant that the d isplay s will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic im perfections and still conform to HP’s cosm etic quality specifications. Here are some guidelines for det ermining w hat action to take on cust omers’ com plaints of cosm etic imperfections in their TFT displays: 1. View the unit under the customer’s norm al operating conditions. This means t hat if the custom er uses the unit predominatel y i n DOS, in Windows, or in some other application or com bination of applications, y ou should make the determ ination under those same appli cations. Self test is not a norm al operating condit ion and is not a suffici ent tool for interpreting display quality. 2. Use the table below to determine whether the display should be considered for replacement. These are the only conditions in this guideline that m ay call for a replacement due to a defect in materi al or workmanshi p based on the HP Lim ited Warranty Statement. 3. If a display is considered for replacement, make sure the custom er understands that cosmetic variations may also exist on the replacement display , and may require the customer to use a work- around to obscure the cosmet ic im perfection. 4. Display s with cosm etic im perfections that do not conform to t he above conditions and t ests will not normally be considered for replacement. The HP -r esponsible person working with the customer shoul d identify work-arounds that are reasonable and appropriate for that customer. Customers w ho require a more perfect di splay solution should consi der switching to a not ebook with a DSTN display. We expect that over tim e the industry will continue to produce display s with fewer inherent cosmetic imperfections, and we will adjust our H P guidelines as th ese improvem ents are implemented.
HP Om nibook 500 Referenc e Inform ation 5-3 Table 5-1. Omnibook 500 LCD Guidelines (12.1-in T FT, XGA ) Ty pe of Imperfection TFT Cosmetic Specifications Electrical Imperfections: Bright dots (a) Dark dots (a) • No more than 6 single bright dots. • No more than 6 single dark dots. • No more than 8 total (bright and dark combined) defective dots. • No occurrence of multiple defective dots w i thin 15 mm. Mechanical Imperfections: Discoloration Polarizer bubbles, scratches (b) • No polarizer discoloration, bubble, or scratch that is visible from at least 36 cm (14 in). Definitions of imperfections: a Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. b A polarizer bubble is a light spot w ith a darker border that appears on a lighted display and does not change size. A polarizer scratch is a light line that is v isible on a darker background and does not change size.
5-4 R eference Inf orm ation HP Omnibook 500 Obsolete Parts The following tabl e summ a rizes obsolete repai r parts. Table 5- 2. Obsolete Repair Part s Obsolete Part Number New Part Number Description Service Notes/C omments F2157-60930 F3476-60998 Case, top F2157-60933 F3476-60933 Speaker assembly F2157-60940 F3476-60999 Case, bottom F2157-60946 F3476-60946 Set, hinge covers F2157-60950 F2096-60901 Expansion base, multimedia F2157-60951 F3476-60951 Heatsink F2157-60999 F3476-60999 Case, bottom

1. Product Information 2. Rem oval and Replacem ent 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information Part Number F3476-90024 Printed in U.S.A. 6/01