HP ENVY 14 Maintenance And Service Manual

HP ENVY 14 Notebook PC Maintenance and Service Guide
© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Co re are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2011 Document Part Number: 663636-001
Safety warning notice WARNING! To reduce the possibilit y of heat-rela ted in juries or of overheating the device, do not place the device directly on your lap or obstruct t he device air vents. Use the device only on a hard, flat surface. Do not allow anot her hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or ru gs or clothing, to block a irflo w. Also, do not allow the AC adapter to c ontact the skin or a soft surface, such as pillo ws or rugs or clothing, dur ing operat ion. The device and the AC adapter comply with the user-accessible surface temperatur e limits define d by the International Standard for Safety of Information Technology Equipment (I EC 60950). iii
iv Safety warning notice
Table of contents 1 Product description ............. ............... .............. ................ ............. ............. .............. ...... ... 1 2 External component identification .......... ............ ............. ............ ............ ............ .............. 5 Top ..... ............ ............ ........... ........... ........... ............. ........... ............ .......... ............. .. .......... ... 5 Button .... ......... ........... ......... ........... ........ ........ ........... ......... ......... ........... ......... ......... 5 Keys .... ........... ......... ......... ........... ......... ........ ......... ........... ......... ......... ............ ......... 6 Lights ........... .......... ........ ........... .......... ........... .......... .......... ........... ........ .......... ......... 7 TouchPa d ..... ........ ......... ........... ....... ......... ........ ........... ........ ......... ........ ......... ........... 8 Display .... ......... ......... ............ ......... ........... ......... ......... ........... ......... ......... ........... ....... .. .......... 9 Front ............. ............... ........... ............... .............. .............. .............. .............. ........... ............ 10 Left side ...... .......... ........... ........... .......... ........... ........ ........... .......... .......... ........... ........ ........... 11 Right side ........... ........... ........ ........... ........... .......... ........... ........... ........... ........ ........... .. ........ .. 12 Bottom components ..... ............ .......... ........... .......... .......... .......... .......... .......... .......... .......... . ... 14 3 Illustrated parts catalog ................... ..................... ................... ..................... .................. 15 Service tag ............ ........... ......... ........... ........... ........... ........... .......... ........... ......... ......... ......... 15 Computer major components ......... ............... ............... ............. ............... ............... ............... .. 1 7 Door Kit ............. .............. ........... .............. ............. ............. .............. ............. ............. .......... 22 Mass stora ge devi ces .... .......... ......... ........ .......... ......... ........ ......... ......... ........ ......... .......... ... ... 23 Miscellaneous parts ........ ........... .......... ........... ........... .......... ........... ........... .......... ........... ... ..... 24 Sequential part number listing .............. ............. ............. ............. ............ ............. ............. ..... .. 25 4 Rem oval an d replaceme nt proc edures .............. ........... .............. .............. .............. ......... 3 0 Prelimi nary repl acement req uirements . .......... ........ .......... ......... .......... ......... .......... ......... .......... . 30 Tools required ....... .............. .............. ........... .............. ............. ............. .............. ..... 30 Service considerat ions ...... .......... ........ ......... .......... ......... .......... ........ .......... ........ ..... 30 Plastic parts ... ............ ............ .......... ............. ............ ............ ............ ....... 30 Cables a nd conn ectors .......... ............ ........... ................ ............ ........... ..... 30 Drive handling ....... ............. .......... ............. ............. .............. ............. ...... 31 Grounding guidelines ....... ............ ........... ............ ........... ............ ........... ............ ...... 31 Electrostatic discharge damage ............ .............. ........... ........... ............ ...... 31 v
Packaging a nd transpo rting guidel ines ........................................ 33 Component re placemen t procedur es ........................................................ ................................ 35 Service tag ........ ....... .......... ........ ........... ........ .......... ........ ......... .......... ........ ........ .... 35 Computer feet ... .......... .......... .......... ........... .......... .......... ........... .......... .......... .......... 36 Battery . ........ .......... ......... .......... ....... ......... .......... ......... ........ .......... ......... .......... ..... 36 Mass storage device ......... ............. ........... ............ ............. ............ ............. ............. 38 WLAN module .......... .............. .............. .............. .............. .......... .............. ............. . 41 RTC battery . .............. ............ ................. ............. .............. ............... .............. ........ 44 Memory module ......... ........... ............ ............ ......... ............ ............ ............ ........... .. 46 Battery connector board .. ............ ........... ............ .......... ............ ........... ............ ......... 47 Top cover .......... ............ ........... ............ ............ ........... ............ ............ ........... ........ 49 Keyboard ........ ......... ........... ........... ........... ........... ........... ........... ......... ........... ........ 52 Audio/ USB boa rd ...... ........ ........ .......... ........ ........ ......... .......... ........ ........ ........ ........ 54 Blueto oth module .......... ............................. ....................... ............................ .......... 55 Solid- state driv e connector board ... ...................... ............... .................... .................. 56 Optical dr ive ..... .............. .......... ........... .............. ............ .......... .............. ........... ..... 58 Power c onnector cabl e ............................ ............................ ............................... ..... 60 System board ..... .................. ............... ..................... ................. ............... .............. 62 Fan/heat sink assemb ly .................... ................. ................. ...................... ............... 65 Proce ssor .......... ............ .................. ............. .............. .................. ............. ............. 67 Speakers .......... ........... ........... ............ ......... ........... ........... ............ ........... ........... ... 69 Display assembly ...... .................. ............... .............. ................... .............. .............. 70 5 Setup Utilit y (BIOS) ..... ............ ........... ........... ........ ............ ........... ........ ............ ........... .. .. 73 Starting S etup U tility ........... ......... .......... ............. ........... ............. ......... .......... ............. ..... ..... .. 73 Using Se tup Util ity ........ .......... ........ ....... ........... ........ .......... ........ ......... .......... ........ ........ .. ....... 73 Changin g the language o f Setup Utili ty ........... ........... .......... ........... ........ ........... ........ 73 Navigati ng and selecting i n Setup U tility .... ........... ......... ............ ............ ......... ........... 74 Displaying system information ............ ............ ........ ............ ............ ............. ............ .. 74 Restoring factory defau lt settings in Setup Uti lity ....................... .................................. . 74 Exitin g Setup Utility ....................... ...................................... ............................... ..... 75 Updating the B IOS .... .......... ............ ......... .......... ............ ......... ............ ......... .......... ............ .... 75 Determini ng the BIOS versio n ................. ......................... ...................... ................... 75 Downloading a BIOS upd ate .......... .......... .......... .......... .......... .......... .......... .......... .... 76 6 Specifi cations ............ ................ ............ ........... ............... ............. ........... ............... .... .... 78 Computer sp ecificati ons ...... ......... ........ ........... ........ .......... ......... ........... ......... .......... ......... ... ... 78 14.5-i nch, SVA displa y specific ations .... .......... ............ ............ ........ ............ ......... ............ ........ 7 9 Hard drive sp ecifica tions ....... ............................. ...................... ............................. .............. ... 80 DVD±RW and CD-RW Super Multi Do uble-Layer Comb o Drive specificati ons ................... ............. 81 vi
7 Backup and recovery ............... ........................... ......................... ........................ ........... 8 2 Recov ery discs ... ........ ........... ........ ......... .......... ........ ........ ......... .......... ......... ........ ........... ....... 83 Performing a syste m recove ry ................ ................... ............... ...................... ............... ........... 84 Recover ing using the dedica ted recove ry partiti on ..... ............. .......... ........... ............ .... 84 Recovering us ing the recove ry di scs ............. ............. .......... ............. ............. ............. 84 Backing up your information ....... ............ .......... ........... ............ ............. ............ ............. ......... . 85 Using Windo ws Backup and Res tore ........... .................... ........................ .................. 85 Using system restore points ........... ............ ........... .............. ............ ........... ............ .... 86 When to cre ate restore points ....... ................ ............. .............. ............. ..... 86 Create a system restore point .... .......... ........... ........... .......... ........... .......... .. 86 Restore to a pr evious date and time ..... ......... ............ ............ ............ .......... 86 8 Pow er co rd set requ irements ....... ............ .......... ............ ........ .......... .......... ........... .......... 87 Require ments for al l countrie s ............... .................. ...................... .................... ..................... .. 87 Requirem ents for sp ecific cou ntries and re gions .......................... ............................................... 88 9 Recycling .............. ........... ............... .............. ............... .............. ............. ............. ..... ...... 89 Battery ........ ........ ........... ........... .......... ......... .......... ........... .......... ......... .......... ........... . ........... 89 Display .... ......... ......... ............ ......... ............ ......... ......... ........... ......... ......... ............ ..... .......... 89 Index .. ........... ........ ........ ........... ......... ........ .......... ......... ........ ........... ......... .......... ....... ........ 95 vii
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1 Product description Category Description Produc t Name HP ENVY 14 Notebook PC Proces sors Intel® Core i7-2820QM 2.30-GHz (turbo up to 3 .40-GHz) processor (1600-MHz FSB, 8 .0- MB L3 cache, Quad Core, 45 W) Intel Core i7-2720QM 2.20 -GHz (turbo up to 3.30 -GHz) processor (16 00-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) Intel Core i7-2630QM 2.00 -GHz (turbo up to 2.90 -GHz) processor (13 33-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) Intel Core i7-2620M 2.70 -GHz (turbo up to 3.40- GHz) processo r (1333-MHz FSB, 4.0-MB L3 cache, Dual Core, 35 W) Intel Core i5-2540M 2.60 -GHz (turbo up to 3.30- GHz) processo r (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i5-2520M 2.50 -GHz (turbo up to 3.20- GHz) processo r (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i5-2410M 2.30 -GHz (turbo up to 2.90- GHz) processo r (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i3-2330M 2.20 -GHz processor (1333-MH z FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i3-2310M 2.10 -GHz processor (1333-MH z FSB, 3.0-MB L3 cache, Dual Core, 35 W) Chipset Intel 6 Series Express chipset Intel HM65 Platform controller hub (PCH) Graphics Intel HD unified memory architecture (UMA) gr aphics (integrated) with shared video memory ATi® Discrete PCI Express x 8 graphics: Rade on® HD6630M with 1024-MB of dedicated video memory (64M×16 , DDR3-900×8 PCs); 128-bit package Intel HD Graphics Support BD playback with muxle ss switchable graphics, HD decode , bus alive/chip off (BACO), and DX11 1
Category Description Panel 14.5-in, (HD), LED, SVA, AntiGlare (1366×768) display; typical brightnes s: 220 nits All display assemblies in clude 2 wireless local area network (W LAN) antenna cables Supports 16:9 ultra wide aspect ratio Supports flush glass panel cover Lighted logo on top bezel Memory 2 customer-accessible/upgradable memory module s lots Supports dual-channel memory Supports up to 8192 GB of system RAM DDR3/1333- and 1600-MHz Supports the following co nfigurations: ● 16384-MB (8192 -MB × 2, 1333-MHz; in the United States, configure-to-order only) ● 12288-MB (8192 -MB ×1 4096-MB × 1, 1333-MHz; in the United States, config ure-to-order only) ● 8192-MB (8192-MB × 1, 1333-MH z; in the Un ited States, configure-to-order only) ● 8192-MB (4096-MB × 2, 1600-MHz or 1333-M Hz) ● 6144-MB (4096-MB × 1 2048-MB ×1, 1600-M Hz or 1333-MHz) ● 4096-MB (4096-MB × 1 or 2048-MB × 2, 1333-MHz) ● 3072-MB (2048-MB × 1 1024-MB × 1, 1333-M Hz) ● 2048-MB (2048-MB × 1 or 1024-MB × 2, 1333-MHz) Hard d rive s Supports 6.35-cm (2.5-in) hard drives (HD) and solid-state drives (SSD), in 9.5-mm (.37-in) and 7.0- mm (.28-in) thicknesses Customer-accessible Serial ATA Accelerometer (HP Mobile Data Protection System 3D) Supports the following single hard drive configurations: ● 750-GB (7200-rpm) ● 640-GB (7200-rpm) ● 500-GB (7200-rpm) ● 320-GB (7200-rpm) Supports the following single s olid-state drive configurations: ● 128-GB, mSATA ● 80-GB, mSA TA ● 160-GB, SATA 2 Chapter 1 Product descripti on
Category Description Optical drive Fixed with eject button on the keyboard area Serial ATA 9.5-mm slot load Does not support 8-cm media Supports a DVD±RW and CD-RW Supe r Multi Double-Layer Combo Drive Audio an d video 2 dual-array Integrated omnidirectional digital mi crophones with beam-for ming, echo-can cellation, noise-suppression software IDT92HD 80 HD au dio Supports Microsoft Premium Requirements Beats Audio brand elements for software 2 ENVY-branded speakers Low-light HD webcam (fixed, n o tilt) with activity LED, 1280×720 by 24 frames per second Ethernet Integrated Realtek RTL811E 10/100/10 00 GB network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Intel Centrino Advanced-N 6230 WLAN modul e ● Intel Centrino Ultimate-N 6300 WLAN module External me dia card Digital Media Slot supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity Memory card ● Secure Digital Extended Capacity Memory Card Ports ● 3-pin AC power ● Audio-in (stereo headphone/microphone combo) ● Audio-out (stereo headphone), Beats-branded in red ● eSATA combo with 3rd USB port ● HDMI v1.4 supporting up to 1920×1200 @ 60-Hz with HDCP key (the system automatically switches to discrete mode from UMA mode when an HDMI device is plugged in) ● mini-Display Port supporting super high-definit ion external displays up to 2560×1600 reso lution ● RJ-45 (Ethernet, includes link and activity lights) ● USB 2.0 ports on computer, USB 3.0 port on right side of computer 3
Category Description Keyboard/ pointing devices Full-size (14.5 in), backlit, island-style keyboard f5 control for backlight brightn ess TouchPad with gesture support (HP-defined, scroll, pinch, zoom) Taps enabled by default Power requirements 90-W (BFR/PFC-free) slim travel AC adapter with localized cable plug support for use in all countries and regions except India (3-w ire plug with ground pin, supports 3-pin DC connector) 90-W (non-BFR/PVC-free) slim tr avel AC adapter with localized c able plug support for use in all countries and regions except India (3-wire plug with ground pin, supports 3-pin DC connector) 90-W EM slim travel AC adapter with lo calized c able plug support for use on ly in India (3-wire plug with ground pin, suppor ts 3-pin DC connector) Support for the following batteries: ● 8-cell, 2.00-Ah (59-Wh) Li-io n battery ● 6-cell, 2.80-Ah (62-Wh) Li-io n battery Security Security cable slot Operating system Preinsta lled : ● Windows® 7 Home Premium 64-bit ● Windows 7 Home Professional 64-bit ● Windows 7 Ultimate 64-bit Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● mSATA solid state drive (sel ect computer models only) ● RTC battery ● WLAN module 4 Chapter 1 Product descripti on
2 External component identification Top Button Component Description Power button* ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and Windows® shutdown proc edures are ineffect ive, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > Syste m and Security > Power Options , or refer to the HP Notebook Reference Guide . Top 5
Keys Item Component Description (1) esc key Displays system info rmation when pressed in combination with the fn key. (2) fn key Executes frequently used sy stem functions when pressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used functions. (6) Optical drive eject key Opens the optical drive. 6 Chapter 2 External component identification
Lights Item Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Power light ● White: The computer is on. ● Blinking white: The com puter is in the Sleep state. ● Off: The computer is o ff or in Hibernation. (3) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. (4) Wireless light ● White: An integrated wireless device, such as a WLAN device, is on. NOTE: Wireless devices are enabled at the factory. ● Amber: All wireless devices are off. Top 7
TouchPad Item Component Description (1) TouchPad light Turns the TouchPad on and off. Quickly double-tap the TouchPad light to turn the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like th e left button on an external mouse. (4) Right TouchPad button Functions like th e right button on an external mouse. 8 Chapter 2 External component identification
Display Item Component Description (1) WLAN antennas (2)* Send and receiv e wireless signals to communicate with WLANs. NOTE: Select computer models ma y have up to 4 WLAN antennas. (2) Internal microphones (2) Record sound. (3) Webcam Records video and captures still photographs. To access the webcam, select Start > All Programs > CyberLin k YouCam . (4) Webcam light On: The webcam is in use. *The antennas are not visible from the ou tside of the computer. For optimal transm is sion, keep the areas immediately around the antennas free from obstructions. To see wireless reg ulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. Th ese notices are located in Help and Support. Display 9
Front Item Component Description (1) Speakers (2) Produce sound. (2) Bluetooth compartment Contains a Bluetooth device. (3) Digital Media Slot Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memo ry Card ● Secure Digital High Capacity Memory card ● Secure Digital Extended Capacity Memory Card 10 Chapter 2 External comp onent identifica tion
Left side Item Component Description (1) Optical drive Reads and writes to an optical disc. CAUTION: Do not insert 8-cm optical discs into the optical drive. This can caus e damage to the computer. (2) USB ports (2) Connect optional USB devices. (3) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal inj ury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Saf ety, and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4- conductor connector that supports both audio-out (headphone) and audi o-in (microphone). (4) Audio-out (headphone) jack Produces soun d when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. WARNING! To reduce the risk of personal inj ury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Saf ety, and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled. Left side 11
Right side Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The com puter is in the Sleep state. ● Off: The computer is o ff or in Hibernation. (2) Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Not ebook Reference Guide . (3) USB 3.0 port Connects an optional USB 3.0 device and provides enhanced USB power performance. NOTE: This port is also compatible with USB 1.0 and 2.0 devices. (4) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. (5) Mini DisplayPort Connects an optional digital display device, such as a highperformance monitor or pro jector. (6) Security cable slot Attaches an optio nal security cable to the com puter. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (7) RJ-45 (network) jack (2) Connects a network cable. (8) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components an d prevent overheating. It is normal fo r the internal f an to cycle on and off during routine operation. 12 Chapter 2 External comp onent identifica tion
Item Component Description (9) Battery ligh t ● Off: The computer is running on battery power. ● Blinking amber: The battery has reached a low battery level, a critical battery level, or there is a battery error. ● Amber: A battery is charging. ● White: The computer is connected to external power and the battery is fully charged. (10) Power connector Connects an AC adapter. Right side 13
Bottom components Item Component Description (1) Memory module/wireless m odule compartment Contains the memory module slot. (2) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components an d prevent overheating. It is normal fo r the internal f an to cycle on and off during routine operation. (3) Accessory battery connector Connect s an optional accessory battery. (4) Battery cover release latch Releases the battery cover. (5) Battery bay Holds the battery and the hard drive. NOTE: The battery is preinstalled in the battery bay at the factory. 14 Chapter 2 External comp onent identifica tion
3 Illustrated parts catalog Service tag When ordering pa rts or reques ting information, provide the compute r serial number and mod el number provided on the service tag . Item Component Descript ion (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphan umeric identifier that is unique to each product. (3) Part number/Product number (p/n) This numb er provides specific information about the product’s hardware componen ts. The part number helps a service technician determine what components and parts are needed. Service tag 15
Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphan umeric identifier used to locate documents, drivers, and support for t he computer. 16 Chapter 3 Il lustrated parts catalo g
Computer major components Computer major components 17
Item Descriptio n Spare part number (1) 14.5-in, LED, HD, AntiGlare, flush glass display assembly (includes display pa nel cable, webcam/ microphone module and cable, and 2 WL AN antenna cables and transceivers): SVA display assembly for use on ly with Beats Edition computer models 654166-001 SVA display assembly for use only with standard computer models 654165-001 (2) Keyboard (includes keyboard cable and keyboard light cable): For use only with Beats Edition computer models: ● For use in Belgium 619400-A41 ● For use in Brazil 619400-201 ● For use in Canada 619400-121 ● For use in Denmark, Finland, and Norway 619400-DH1 ● For use in France 619400-051 ● For use in Germany 619400-041 ● For use in India 619400-D61 ● For use in Italy 619400-061 ● For use in Latin America 619400-161 ● For use in the Netherlands 619400-B31 ● For use in Portugal 619400-131 ● For use in Russia 619400-251 ● For use in Saudi Arabia 619400-171 ● For use in South Korea 619400-AD1 ● For use in Spain 619400-071 ● For use in Switzerland 619400-BG1 ● For use in Taiwan 619400-AB1 ● For use in Thailand 619400-281 ● For use in Turkey 619400-141 ● For use in the United Ki ngdom and Singapore 619400-031 ● For use in the United States 619400-001 For use only with standard computer models: ● For use in Belgium 608375-A41 ● For use in Brazil 608375-201 ● For use in Canada 608375-121 ● For use in Denmark, Finland, and Norway 608375-DH1 ● For use in France 608375-051 18 Chapter 3 Il lustrated parts catalo g
Item Descriptio n Spare part number ● For use in Germany 608375-041 ● For use in India 608375-D61 ● For use in Italy 608375-061 ● For use in Latin America 608375-161 ● For use in the Netherlands 608375-B31 ● For use in Portugal 608375-131 ● For use in Russia 608375-251 ● For use in Saudi Arabia 608375-171 ● For use in South Korea 608375-AD1 ● For use in Spain 608375-071 ● For use in Switzerland 608375-BG1 ● For use in Taiwan 608375-AB1 ● For use in Thailand 608375-281 ● For use in Turkey 608375-141 ● For use in the United Ki ngdom and Singapore 608375-031 ● For use in the United States 608375-001 (3) Top cover (includes power button board and cabl e and TouchPad and TouchPad cable): For use only with Beats Edition computer models 658005-001 For use only with standard computer models 658004-001 (4) Audio/USB board (includes cable) 654169-001 (5) Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth mo dule cable. The Bluetooth module cable is included in the Cable Kit, spare part number 608385-001. 537921-001 Cable Kit , includes: 608385-001 (6) Bluetooth module cable (7) Solid-stat e drive connector bo ard (includes cable): For use only with computer model s equi pped with an mSATA solid-state drive 654171-001 For use only with computer model s not eq uipped with an mSATA s olid-state drive 661706-001 (8) Power conne ctor cable 654170-001 Door Kit: For use only with Beats Edition computer models: 661376-001 For use only with standard computer models: 661375-001 Computer major components 19
Item Descriptio n Spare part number Includes: (9a) Battery cover (9b) Memory module/wireless m odule compartment cover NOTE: See Door Kit on page 22 for more Door Kit component information. (10) DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (includes cable, connector board, and retention rails) 657530-001 (11) System board equipped with Intel 6 series express ch ipset, Intel HM65 PCH, Radeon HD 6630M graphics subsystem with 1024-MB of discrete video memory (includes replacement thermal material) 654173-001 Thermal Material Kit (not illustrated, includes replacement thermal pads and thermal paste) 634366-001 (12) Processor (includes replacemen t thermal material) : Intel Core i7-2820QM 2.30-GHz (turbo up to 3.40-GHz) processor (16 00-MHz FSB, 8.0-MB L3 cache, Quad Core, 45 W) 634694-001 Intel Core i7-2720QM 2.20-GHz (turbo up to 3.30-GHz) processor (16 00-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) 631254-001 Intel Core i7-2630QM 2.00-GHz (turbo up to 2.90-GHz) processor (13 33-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) 635501-001 Intel Core i7-2620M 2.70-GHz (turbo up to 3.40-GHz) processor (1333-M Hz FSB, 4.0-MB L3 cache, Dual Core, 35 W) 631252-001 Intel Core i5-2540M 2.60-GHz (turbo up to 3.30-GHz) processor (1333-M Hz FSB, 3.0-MB L3 cache, Dual Core, 35 W) 631255-001 Intel Core i5-2520M 2.50-GHz (turbo up to 3.20-GHz) processor (1333-M Hz FSB, 3.0-MB L3 cache, Dual Core, 35 W) 631253-001 Intel Core i5-2410M 2.30-GHz (turbo up to 2.90-GHz) processor (1333-M Hz FSB, 3.0-MB L3 cache, Dual Core, 35 W) 638039-001 Intel Core i3-2330M 2.20-GHz process or (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) 653339-001 Intel Core i3-2310M 2.10-GHz process or (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) 638037-001 Thermal Material Kit (not illustrated, includes replacement thermal pads and thermal paste) 634366-001 (13) Fan/heat sink assem bly (includes replacement thermal material) 657529-001 Thermal Material Kit (not illustrated, includes replacement thermal pads and thermal paste) 634366-001 (14) Speakers (include cable) 657531-001 (15) Base enclosur e (includes 4 rubber feet): For use only with Beats Edition computer models 654164-001 For use only with standard computer models 654163-001 20 Chapter 3 Il lustrated parts catalo g
Item Descriptio n Spare part number (16) Battery connector board (in cludes cable) 654172-001 (17) Battery: 8-cell, 59-Wh, 2.00-Ah, Li-ion battery 593548-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 602410-001 (18) Hard drive (includes hard drive bracket): 750-GB, 7200-rpm 633252-001 640-GB, 7200-rpm 621046-001 500-GB, 7200-rpm 634921-001 320-GB, 7200-rpm 641672-001 Solid-state drive (includes solid-state drive bracket): 128-GB mSATA solid-state drive 657878-001 80-GB mSATA solid-state drive 657877-001 160-GB SATA solid-state drive 608367-001 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 608373-001 (19) Memory modules (2): 4096-MB memory module (PC3, 12800, 16 00-MHz) 641369-001 8196-MB memory module (PC3, 10600, 13 33-MHz) 634091-001 4096-MB memory module (PC3, 10600, 13 33-MHz) 621569-001 2048-MB memory module (PC3, 10600, 13 33-MHz) 581096-001 (20) RTC battery (includes cable and double-sided tape) 581926-001 (21) WLAN module: Intel Centrin o Advanced-N 6230 WLAN module 636672-001 Intel Centrino Ultimate-N 6300 W LAN module 572511-001 Computer major components 21
Door Kit Item Description Spare p art nu mber Door Kit: For use only with Beats Edition com puter models: 661376-001 For use only with standard computer models: 661375-0 01 Includes: (1) Memory module/wireless m odule compartment cover (2) Battery cover 22 Chapter 3 Il lustrated parts catalo g
Mass storage devices Item Description Spare part number (1) Hard drive (includes hard drive bracket and screws): 750-GB, 7200-rpm 633252-001 640-GB, 7200-rpm 621046-001 500-GB, 7200-rpm 634921-001 320-GB, 7200-rpm 641672-001 (2) 160 -GB SATA solid-st ate drive ( includes solid-state drive bracket) 608367-001 (3) mSATA solid-state drive: 128-GB mSATA solid- state drive 657878-001 80-GB mSATA solid-state drive 657877-001 (4) DVD±RW and CD-RW Super Mult i Double-Layer Combo Drive with LightScribe (includes cable, connector board, and retention rails) 657530-001 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 608373-001 Mass storage devices 23
Miscellaneous parts Description Spare part number AC adapter: 90W PFC RC/V EM HP Smart AC adapter 609947-001 90W PFC HP Smart AC adapter 644240-001 90W travel AC adapter 616072-001 HDMI to VGA adapter 530607-001 Power cor d: For use in Argentina 490371-D01 For use in Italy 490371-061 For use in Australia 490371-011 For use in Thailand 490371-201 For use in Brazil 490371-202 For use in Denmark 490371-081 For use in Europe, the Middle Eas t, and Africa 490371-021 For use in India 490371-D61 For use in Japan 490371-291 For use in North America 490371-001 For use in the People's Republic of China 490371-AA1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in the United Ki ngdom and Singapore 4903 71-031 Protective cover: Beats Edition protective cover 622391-001 Standard protective cover 623899-001 Screw Kit 608383-001 24 Chapter 3 Il lustrated parts catalo g
Sequential part number listing Spare part numbe r Description 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in the United Kingdom and Singapore 490371-061 Power cord for use in Italy 490371-081 Power cord for use in Denmark 490371-111 Power cord for use in Switzerland 490371-201 Power cord for use in Thailand 490371-202 Power cord for use in Brazil 490371-291 Power cord for use in Japan 490371-AA1 Power cord for use in the People's Republic of China 490371-AB1 Power cord for use in Taiwan 490371-AD1 Power cord for use in South Korea 490371-D01 Power cord for use in Argentina 490371-D61 Power cord for use in India 530607-001 HDMI to VGA adapter 537921-001 Bluetooth module (incl udes gasket) NOTE: The Bluetooth module sp are part kit does not incl ude a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 608385-001. 572511-001 Intel Centrino Ultimate-N 6300 WLAN module 581096-001 2048-MB memory module (PC3, 106 00, 1333-MHz) 581926-001 RTC battery (includes cable and double-s ided tape) 593548-001 8-cell, 59-Wh, 2.00-Ah, Li-ion battery 602410-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 608367-001 160-GB solid-state drive (i ncludes solid-state drive bracket) 608373-001 Hard Drive Hardware Kit (in c ludes hard drive bracket and screws) 608375-001 Keyboard for use only with standard computer models in the United States (includes key board cable and keyboard light cable) 608375-031 Keyboard for use only with standard computer models in the United Kingdom and Singapo re (includes keyboard cable and ke yboard light cable) 608375-041 Keyboard for use only with standard comp uter models in Germany (includes keyboard cable and keyboard light cable) Sequential part number listing 25
Spare part numbe r Description 608375-051 Keyboard for use only with standard computer models in France (includes keyboard cable and keyboard light cable) 608375-061 Keyboard for use only with standard computer models in Italy (includes keyboard cable and keyboard light cable) 608375-071 Keyboard for use only with standard computer models in Spain (includes keyboard cable an d keyboard light cable) 608375-121 Keyboard for use only with standard computer models in Canada (includes keyboard cable and keyboard light cable) 608375-131 Keyboard for use only with st andard computer models in Portug al (includes keyboard cable and keyboard light cable) 608375-141 Keyboard for use only with standard computer models in Turkey (includes keyboard cable and keyboard light cable) 608375-161 Keyboard for use only with standard computer models in Lati n America (includes keyboard cable and keyboard light cable) 608375-171 Keyboard for use only with standard computer models in Sa udi Arabia (includes keyboard cable and keyboard light cable) 608375-201 Keyboard for use only with standard computer models in Brazil (includes keyboard cable and keyboard light cable) 608375-251 Keyboard for use only with standard computer models in Rus sia (includes keyboard cabl e and keyboard light cable) 608375-281 Keyboard for use only with standard comput er models in Thailand (includes keyboard cable and keyboard light cable) 608375-A41 Keybo ard for use only with standard computer models in Belgium (includes keyboard cable and keyboard light cable) 608375-AB1 Keyboard for use only with standard computer models in Taiwan (includes keyboard cable and keyboard light cable) 608375-AD1 Keyboard for use only with standard computer models in So uth Korea (includes keyboard cable and keyboard light cable) 608375-B31 Keyboard for use only with standard computer models in the Netherlands (includes keyboard cable and keyboard light cable) 608375-BG1 Keyboard for use only with standard computer models in Sw itzerland (includes keyboard cable and keyboard light cable) 608375-D61 Keyboard for use only with standard computer models in India (includes keyboard cable and keyboard light cable) 608375-DH1 Keyboard for use only with standard computer models in Denmark, Finland, and Norway (includes keyboard cable and keyboard light cable) 608383-001 Screw Kit 608385-001 Cable Kit (includes the Bluetooth module cable) 609947-001 90W PFC RC/V EM HP Smart AC adapter 616072-001 90W travel AC adapter 26 Chapter 3 Il lustrated parts catalo g
Spare part numbe r Description 619400-001 Keyboard for use only with Beats Edition computer models in the United Stat es (includes keyboard cable and keyboard light cable) 619400-031 Keyboard for use only with Beats Edition comput er models in the United Ki ngdom and Singapore (inclu des keyboard cable and ke yboard light cable) 619400-041 Keyboard for use only with Beats Edition co mputer models in German y (includes keyboard cable and keyboard light cable) 619400-051 Keyboard for use only with Beats Edition co mputer models in France (includes keyboard cable and keyboard light cable) 619400-061 Keyboard for use only with Beats Edition comput er models in Italy (include s keyboard cable and keyboard light cable) 619400-071 Keyboard for use only with Beats Edition computer models in Spain (includes keyboard cable and keyboard light cable) 619400-121 Keyboard for use only with Beats Edition computer models in Can ada (includes keyboard cable and keyboard light cable) 619400-131 Keyboard for use only with Beats Edition co mputer models in Portugal (includes keyboard cable and keyboard light cable) 619400-141 Keyboard for use only with Beats Edition co mputer models in Turkey (includes keyboard cable and keyboard light cable) 619400-161 Keyboard for use only with Beats Edition comp uter models in Latin Amer ica (includes keyboard cable and keyboard light cable) 619400-171 Keyboard for use only with Beats Edition comp uter models in Saudi Arabia (includes keyboard cabl e and keyboard light cable) 619400-201 Keyboard for use only with Beats Edition co mputer models in Brazil (includes keyboard cable and keyboard light cable) 619400-251 Keyboard for use only with Beats Edition computer models in Russia (includes keyboard cable and keyboard light cable) 619400-281 Keyboard for use only with Beats Edition co mputer models in Thailand (includes keyboard cable and keyboard light cable) 619400-A41 Keyboard for use only with Beats Edition co mputer models in Belgium (includes keybo ard cable and keyboard light cable) 619400-AB1 Keyboard for use only with Beats Edition co mputer models in Taiwan (includes keybo ard cable and keyboard light cable) 619400-AD1 Keyboard for use only with Beats Edition comp uter models in South Kore a (includes keyboard cable and keyboard light cable) 619400-B31 Keyboard for use only with Beats Edition comput er models in the Netherla nds (includes keyboard cable and keyboard light cable) 619400-BG1 Keyboard for use only with Beats Edition comp uter m odels in Switzerland (includes keyboard cable and keyboard light cable) 619400-D61 Keyboard for use only with Beats Edition computer models in Indi a (includes keyboard cable and keyboard light cable) Sequential part number listing 27
Spare part numbe r Description 619400-DH1 Keyboard for use only with Beats Edition comput er models in Denmark, Finland, and Norway (includes keyboard cable and keyboard light cable) 621046-001 640-GB, 7200-rpm hard driv e (includes hard drive bracket) 621569-001 4096-MB memory module (PC3, 106 00, 1333-MHz) 622391-001 Beats Edition protective cover 623899-001 Standard protective cover 631252-001 Intel Core i7-2620M 2.70-GHz (turbo up to 3 .40-GHz) processor (1333-MH z FSB, 4.0-MB L3 cache, Dual Core, 35 W; includes replacement therma l material) 631253-001 Intel Core i5-2520M 2.50-GHz (turbo up to 3.20-GHz) processor (1333-MH z FSB, 3.0-MB L3 cache, Dual Core, 35 W; includes replacement therma l material) 631254-001 Intel Core i7-2720QM 2.20-GHz (turbo up to 3.30-GHz) processor (1600-MH z FSB, 6.0-MB L3 cache, Quad Core, 45 W; includes re placement thermal m aterial) 631255-001 Intel Core i5-2540M 2.60-GHz (turbo up to 3.30-GHz) processor (1333-MH z FSB, 3.0-MB L3 cache, Dual Core, 35 W; includes replacement therma l material) 633252-001 750-GB, 7200-rpm hard driv e (includes hard drive bracket) 634091-001 8192-MB memory module (PC3, 106 00, 1333-MHz) 634366-001 Thermal Material Kit (includes re placement thermal pads and thermal pas te) 634366-001 Thermal Material Kit (includes re placement thermal pads and thermal pas te) 634694-001 Intel Core i7-2820QM 2.30-GHz (turbo up to 3.40-GHz) processor (1600-MH z FSB, 8.0-MB L3 cache, Quad Core, 45 W; includes re placement thermal m aterial) 634921-001 500-GB, 7200-rpm hard drive ( does n ot include hard drive bracket) 635501-001 Intel Core i7-2630QM 2.00-GHz (turbo up to 2.90-GHz) processor (1333-MH z FSB, 6.0-MB L3 cache, Quad Core, 45 W; includes re placement thermal m aterial) 636672-001 Intel Centrino Advanced-N 6230 WLAN mo dule 638037-001 Intel Core i3-2310M 2.10-GHz processor (1333-MHz FSB, 3.0-M B L3 cache, Dual Core, 35 W; includes replacement ther mal material) 638039-001 Intel Core i5-2410M 2.30-GHz (turbo up to 2 .90-GHz) processor (1333-MH z FSB, 3.0-MB L3 cache, Dual Core, 35 W; includes replacement therma l material) 641369-001 4096-MB memory module (PC3, 128 00, 1600-MHz) 641672-001 320-GB, 7200-rpm hard drive ( does not include hard drive bracket) 644240-001 90W PFC HP Smart AC adapter 653339-001 Intel Core i3-2330M 2.20-GHz processor (1333-MHz FSB, 3.0-M B L3 cache, Dual Core, 35 W; includes replacement ther mal material) 654163-001 Base enclosure for use only with stan dard co mputer models (includes 4 rubber feet) 654164-001 Base enclosure for use only with Beats Edition comput er models (includes 4 rubber feet) 28 Chapter 3 Il lustrated parts catalo g
Spare part numbe r Description 654165-001 14.5-in, LED, HD, AntiGlare, flus h glass SVA display assembl y for use only with standard computer models (includes displa y panel cable, webcam/microphone module and cable, and 2 WLAN antenna cables and transceivers) 654166-001 14.5-in, LED, HD, AntiGlare, flus h glass SVA display assembly for use only with Beats Edition computer models (includes displa y panel cable, webcam/microphone module and cable, and 2 WLAN antenna cables and transceivers) 654169-001 Audio/USB board (includes cable) 654170-001 Power connector cable 654171-001 Solid-state drive connector board for use only with computer models equipped with an mSATA solid-state drive (includes cable) 654172-001 Battery connector board 654173-001 System board equipped with In tel 6 series express chipset, Inte l HM65 PCH, Radeon HD 6630M graphics subsystem with 1024-MB of discrete video mem o ry (includes replacement thermal material) 657529-001 Fan/heat sink assembl y (includes replacement thermal material) 657530-001 DVD±RW and CD-RW Super Mu lti Double-Layer Com bo Drive w ith LightScribe (includes cable, connector board, and retention rails) 657531-001 Speakers (include cable) 657877-001 80-GB mSATA solid-state drive 657878-001 128-GB mSATA solid-state drive 658004-001 Top cover for use only with st andard computer models (includes power button board and cable and TouchPad and TouchPad cable) 658005-001 Top cover for use only with Beats Edition co mputer models (includes power button board and cable and TouchPad and TouchPad cable) 661375-001 Door Kit for use only with stan dard computer m odels (includes the battery cover and the mem ory module/ wireless module compartment cover) NOTE: See Door Kit on page 22 for more Door Kit component information. 661376-001 Door Kit for use only with Beats Edition comp uter models (includes the battery cover and the memory module/wireless module compartment cover) NOTE: See Door Kit on page 22 for more Door Kit component information. 661706-001 Solid-state drive connector board for use only wi th computer models not eq uipped with an mSATA solid- state drive (includes cable) Sequential part number listing 29
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the fo llowing tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include so me of the considerations that you must keep in mind during disassembly and as sembly procedures. NOTE: As you remove each subassembly from the computer , place the subassembly (and all accompanying screws) away from th e work area to prevent damage. Plastic parts CAUTION: Using excessive force during disassembly an d reassembly can damage plastic parts. Use care when handling the plasti c parts. Apply pressu re only at the points designa ted in the maintenance instructions. Cables and connectors CAUTION: When servicing the co mputer, be sure that cables are pl aced in their proper locati ons during the reassembly proc ess. Improper cable placement can damage the compu ter. Cables must be handled with extreme care to avoi d damage. Apply only the te nsion required to unseat or seat the cables during remova l and insertion. Ha ndle cables by the connector whenever poss ible. In all cases, avoid bending, tw isting, or tearing cables. Be sure that cables are routed in such a way that they cannot be cau ght or snagged b y parts bein g removed or replaced. Hand le flex cables with extreme care; these c ables tear easily. 30 Chapter 4 Removal and replacement p rocedures
Drive handling CAUTION: Drives are fragile compo nents that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe the se precautions: Before removing or inserting a hard drive, shut down th e computer. If you are unsure wh ether the computer is off or in Hibernation, turn the co mputer on, and then shut it down through the operating system. Before handling a drive, be s ure that you are discharged of static electric ity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed . Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, a n optical drive, or a diskette d rive, place it in a static -proof bag. Avoid exposing an internal hard d rive to produc ts that have magnetic fields, such as monitors or speake rs. Avoid exposing a d rive to temp erature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the packa ge “FRAGILE.” Grounding guidelines Electrostatic discharge damage Electronic components are sensi tiv e to electrostatic discharge (ESD). Circuitr y design and s tructure determine the degree of sensi tivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains en ough power to alter de vice parameter s or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-s ensitive devices or microcircuitry. Even if the spark is neithe r felt nor heard, dama ge may have occurred. An electronic device exposed to ESD ma y not be af fected at all and can work perfectly throughout a normal cycle. Or the device may fu nction normally for a while, then de grade in the internal lay ers, reducing its life expectancy. Preliminary replacement requirements 31
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these prec autions: Keep components in their electr ostatic-safe containe rs until you are ready to install them. Before touching an elec tronic component, dis charge stat ic electricity by using the guid elines describ ed in this section. Avoid touching pins, leads, and circuitry. Handle elec tronic components as little as possible. If you remove a c omponent, pl ace it in an electrostati c- safe contai ner. The following table shows how hu midity affects the electrostati c voltage levels generated by different activities. CAUTION: A product ca n be degraded by as litt le as 700 V. Typical electrostatic vo ltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V 32 Chapter 4 Removal and replacement p rocedures
Packaging and transporting guidelines Follow these grounding guidelin es when packaging and transporting equipment: ● To avoid hand contact, transport produc ts in static-safe tubes, bags, or box es. ● Protect ESD-sensitive parts and as se mblies with conductive or ap proved containers or packaging. ● Keep ESD-sensitive parts in their containers unti l the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items fr om their containers. ● Always be prop erly grounded when touching a component or assembly. ● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use transporters an d conveyors m ade of antista tic belts and r oller bushin gs. Be sure that mechanized equipment us ed for moving materials is wired to ground and that proper ma terials are selected to avoid static chargi ng. When grounding is not possi b le, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstatio n guidelines: ● Cover the workstation wi th approved stati c-shielding material. ● Use a wrist strap connected to a properl y grounded work surface and use properly grounded tools and equipme nt. ● Use conductive field se rvice tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact di ssipativ e surfaces, use fixture s made only of static - safe materials. ● Keep the work area f ree of nonconductive ma te rials, such as ordinary plastic assembly aids and Styrofoam. ● Handle ESD-sensitive components , parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins , leads, or circuitry. ● Turn off power and input signals before ins erting or removing connectors or te st equipment. Preliminary replacement requirements 33
Equipment guidelines Grounding equipment must include eith er a wrist st rap or a foot strap at a grou nded workstation. ● When seated, wear a wrist strap co nnected to a gr ounded system. Wrist straps ar e flexible straps with a minimum of one megohm ±1 0% resistance in the ground co rds. To provide proper g round, wear a strap snugly against the skin at all t imes. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. ● When standing, use foot straps and a grounded floor mat. Foot s traps (heel, toe, or boot straps) can be used at standing wo rkstations an d are compatib le with most types o f shoes or boots. On conductive f loors or dis sipative floo r mats, us e foot str aps on both feet wit h a minimum of one megohm resistance between the operato r and grou nd. To be effective, the conductive must be worn in contact with the skin. The following grounding equi pment is reco mmended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smock s, aprons, and sleeve p rotectors ● Conductive bins and other assembly or soldering aids ● Nonconductive foam ● Conductive ta bletop works tations wi th ground cords of one megohm resist ance ● Static-dissipative tables or floor mats with hard ti es to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materia ls The following table lists the shie lding protection provided by antistatic bags and floor mats. Material Use Voltage protectio n level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 34 Chapter 4 Removal and replacement p rocedures
Component replacement procedures This chapter provides removal and repla cement procedures. There are as many as 67 screws that must be re moved, replaced, o r loosened when servicing the computer. Make special note of each screw and screw lock si ze and location during remo val and replacement. Service tag When ordering pa rts or reques ting information, provide the compute r serial number and mod el number provided on the service tag . Item Component Descript ion (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphan umeric identifier that is unique to each product. (3) Part number/Product number (p/n) This numb er provides specific information about the product’s hardware componen ts. The part number helps a service technician determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphan umeric identifier used to locate documents, drivers, and support for t he computer. Component replacement proced ures 35
Computer feet The computer feet are a dhesive-backed rubber pa ds . There are 4 rubber feet that attach to the base enclosure in the locations illustra ted below. Battery Description Spare part number 8-cell, 59-Wh, 2.00-Ah, Li-ion battery 593548-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 602410-001 Before disass embling the computer, follow the se steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. Remove the battery: 1. Slide the battery cover release latch (1) . (The battery cover (2 ) releases forward). 36 Chapter 4 Removal and replacement p rocedures
2. Remove the battery cover. The ba ttery cover is included in the Door Kit, spare part numbers 661376-001 (for use only with Beats Edition computer m odels) and 661375-0 01 (for use onl y with standard computer mod els). 3. Slide the right battery release latch (1) to unlock the battery. 4. Slide and hold the left bat tery release latch (2 ) to release the battery. 5. Pull the battery tab (3) , and then remove the battery from the computer. To insert the battery: 1. Align the tabs on the front edge of the battery with the notches on the front edge of the battery bay. 2. Rotate the rear edge of th e battery down into the battery bay until it is seated. 3. Slide the right battery release latch to lock the battery into place. (T he left battery release latch will automatically lock into place.) 4. Replace the battery cover, and then slide the batte ry cover back until it is seat ed. (The battery cover release latch will auto matically lock into place.) Component replacement proced ures 37
Mass storage device NOTE: The mass st orage device spare part kit does not include a bracket or screws. Description Spare part number Hard drive : 750-GB, 7200-rpm 633252-001 640-GB, 7200-rpm 621046-001 500-GB, 7200-rpm 634921-001 320-GB, 7200-rpm 641672-001 160-GB SATA solid-state drive 608367-001 mSATA solid-state drive: 128-GB mSATA solid-state drive 657878-001 80-GB mSATA solid-state drive 657877-001 Hard Drive Hardware Kit (includes ha rd drive bracket and screws) 608373-001 Before removing the mass stor age device, follo w these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the comput er. 3. Disconnect the powe r from the computer by firs t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 38 Chapter 4 Removal and replacement p rocedures
Remove the mass storage device: 1. Remove the four Phillips PM2.0×2. 83 screws that secu re the mass stora ge device to the compute r. 2. Use the tab (1) to slide the mass storage device to the right and disconnect it from the system board. 3. Lift the mass storage device (2) out of the mass storage device bay. 4. If it is necessary to replace the mass storage de vice bracket, remove the four Phillips PM3.0× 3.37 screws (1) that secure the bracket to the ma ss storage device. Component replacement proced ures 39
5. Remove the mass storage devi ce bracke t (2) . The mass storage device bracket and screws are included in the Hard Drive Hardwa re Kit, spare p art number 608373-001. NOTE: Select compu ter models are eq uipped with an mSAT A solid-state drive. This drive is located beneath the hard drive. If it is necess ary to replace the mSATA solid-state drive, f ollow these steps: 6. Remove the hard drive. 7. Remove the two Phillips PM2.0×2 .83 screws that secure the mSATA solid-s tate drive to the system board. (The mSATA soli d-state drive tilts up.) 40 Chapter 4 Removal and replacement p rocedures
8. Remove the m SATA soli d-state dri ve by pulli ng the drive away from the slot at an angle. Reverse this procedure to reassemble and install the mass storage device. WLAN module Description Spare part number Intel Centrino Advanced-N 6230 WLAN module 636672-001 Intel Centrino Ultimate-N 6300 W LAN module 572511-001 CAUTION: To prevent an unresponsive system, replace the wir eless module only with a wireles s module authorized for use in the computer by the go vernmental agency that r egulates wireless devices in your country or region. If you replace the modu le and then receive a warni ng message, remove the module to restor e device functio nalit y, and then contact technical support. Before removing the WLAN module , follow these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). Remove the WLAN module: 1. Remove the five Philli ps PM2.0×2.83 screws (1) that secu re the memory module/wireless module compartment cover to the computer. Component replacement proced ures 41
2. Slide the memory module/wireless mo dule compartment cover (2) toward the back of the computer until the tabs on th e cover disengage from the sl ots in the base enclosur e. 3. Remove the memory module/wirel ess module compartment cover. The memory module/wireless module compartment cover is included in the Do or Kit, spare part numbers 661375-001 (for use only with Beats Edition co mputer model s) and 661376 -001 (for use only with st andard computer models). 42 Chapter 4 Removal and replacement p rocedures
4. Disconnect the WLAN antenna cables fr om the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Ma in/Tr1 terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux/Tr2 terminal. If a 3/yellow antenna cable is presen t, it is connect ed to the 3/Tr3 terminal. 5. Remove the two Phillip s PM2.0×2.83 screws that secure the WLAN module to the system board. (The WLAN module tilts up. ) Component replacement proced ures 43
6. Remove the WLAN modu le by pulling the mod ule away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the termin als on the WLAN module, the pro tective sleeves must be installed on the antenna conn ec tors, as shown i n the following illustrati on. Reverse this procedure to install the WLAN module. RTC battery Description Spare part number RTC battery 581926-001 Before removing the RTC battery, follow these step s: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the powe r from the computer by firs t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the comput er. 44 Chapter 4 Removal and replacement p rocedures
4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). Remove the RTC battery: 1. Disconnect the RTC battery cable from the system board. 2. Remove the RTC battery from the sy stem board. Th e RTC battery is attached to the system board with double-sided t ape. Reverse this procedure to install the RTC battery. Component replacement proced ures 45
Memory module Description Spare part number 4096-MB memory module (PC3, 12800, 1600-MHz) 641369-001 8196-MB memory module (PC3, 10600, 1333-MHz) 634091-001 4096-MB memory module (PC3, 10600, 1333-MHz) 621569-001 2048-MB memory module (PC3, 10600, 1333-MHz) 581096-001 Before removing a memory module, follow these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory mo dule slot to release th e memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling it away from t he slot at an angle. Reverse this procedure to install a memory module. 46 Chapter 4 Removal and replacement p rocedures
Battery connector board Description Spare part number Battery connector board (includes cable) 654172-001 Before removing the battery conne ctor board, follow thes e steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). Remove the b attery connector board: 1. Remove the plastic co ver (1) located at the base of th e accessory battery connector. 2. Remove the two Phil lips PM2.5× 3.86 screws (2) and the three Phillips PM2.0×2.83 screws (3) that secure the battery charger board to the ba se enclosure. 3. Release the zero in sertion force (ZIF) connector to which the battery charger board cable is connected, and then disconnect the cable (4) from the connector. Component replacement proced ures 47
4. Release the ba ttery charger bo ard (5) as far as the power cable allows. 5. Swing the rear edge of the battery c harger board (1) up and forward un til it rests ups ide down in the battery bay. 6. Disconnect the powe r extension cable (2) from the battery char ger boar d. 7. Remove the battery charger board (3) . Reverse this procedure to install t he battery charger board. 48 Chapter 4 Removal and replacement p rocedures
Top cover NOTE: The top cover spare part kit includes the power button board a nd cable and TouchPad and cable. Description Spare part number For use only with Beats Edition computer models 658005-001 For use only with standard computer models 658004-001 Before removing the top cover, follow these s teps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). Remove the top cover: 1. Remove the eight Phillips PM2. 5×6.67 screws that secure the top cover to the computer. Component replacement proced ures 49
2. Remove the four Phillips PM 2.0× 3.92 screws that secure the t op cover to the comp uter in the battery bay. 3. Turn the computer right side up, with the front toward you. 4. Open the computer as far as it will open. 5. Lift the front edge of top cover (1) until the TouchPad cable is accessible. 6. Release the ZIF connector to which the TouchPad cable is atta ched, and then disconnect the cable (2) from the syst em board. 7. Slide the top cover (1) forwa rd until the power button board cable, keyboa rd cable, and keyboard light cable are accessible. 8. Release the power b utton bo ard cable (2) from the fan surface. (The power button board c able is attached to the fan surfac e with double-sided tape.) 9. Disconnect the power butt on board cable (3) f rom the system board. 10. Release the ZIF connecto r to wh ich the keyboard light cable i s attached, and then disc onnect the cable (4) from the syst em board. 50 Chapter 4 Removal and replacement p rocedures
11. Release the ZIF connecto r to which the keyboard cable is attached, and then disc onnect the cable (5) from the system board. 12. Remove the top cover. Reverse this procedure to install the top cover. Component replacement proced ures 51
Keyboard NOTE: The keyboa rd spare part kit i ncludes a ke yboard cable and a keyboard light cable. For use in c ountry or re gion: Spare part nu mber For use in c ountry or region: Spare p art number For use only with Beats E dition computer models : ● For use in Belgium 619400-A41 ● For use in Portugal 619400-131 ● For use in Brazil 619400-201 ● For use in Russia 619400-251 ● For use in Canada 619400-121 ● For use in Saudi Arabia 619400-171 ● For use in Denmark, Finland, and Norway 619400-DH1 ● For use in South Korea 619400-AD1 ● For use in France 619400-051 ● For use in Spain 619400-071 ● For use in Germany 619400-041 ● For use in Switzerland 619400-BG1 ● For use in India 619400-D61 ● For use in Taiwan 619400-AD1 ● For use in Italy 619400-061 ● For use in Thailand 619400-281 ● For use in Japan 619400-291 ● For use in Turkey 619400-141 ● For use in Latin America 619400-161 ● For use in the United Kingdom and Singapore 619400-031 ● For use in the Netherlands 619400-161 ● For use in the United States 619400-001 For use only with standard computer models: ● For use in Belgium 608375-A41 ● For use in Portugal 608375-131 ● For use in Brazil 608375-201 ● For use in Russia 608375-251 ● For use in Canada 608375-121 ● For use in Saudi Arabia 608375-171 ● For use in Denmark, Finland, and Norway 608375-DH1 ● For use in South Korea 608375-AD1 ● For use in France 608375-051 ● For use in Spain 608375-171 ● For use in Germany 608375-041 ● For use in Switzerland 608375-BG1 ● For use in India 608375-D61 ● For use in Taiwan 608375-AB1 ● For use in Italy 608375-061 ● For use in Thailand 608375-281 ● For use in Japan 608375-291 ● For use in Turkey 608375-141 ● For use Latin America 608375-161 ● For use in the United Kingdom and Singapore 608375-031 ● For use in the Netherlands 608375-B31 ● For use in the United States 608375-001 52 Chapter 4 Removal and replacement p rocedures
Before removing the keybo ard, follow these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). 6. Remove the top cover (see Top cover on page 49 ). Remove the keyboard: 1. Turn the top c over upside down , with the front toward you. 2. Press on the back of the keyboard (1 ) through the opening in the top cover until the keyboard disengages from the top cove r. 3. Release the keybo ard cable (2) and the keyboard light cable (3) through their respective openings in the top cover. 4. Turn the top cover and keyboard right- side up, with the front toward you. 5. Swing the rear edge of the keyboard (1) up and forward until it rests at an angle. Component replacement proced ures 53
6. Slide the keyboard (2) back at an angle until the ta bs on the front edge of keyboard disengage from the slots in the top cover. 7. Remove the keyboar d. Reverse this procedure to install the keyboard. Audio/USB board Description Spare part number Audio/USB board (includes cable) 65416 9-001 Before removing the audio/USB board, follow these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the comput er. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). 6. Remove the top cover (see Top cover on page 49 ). Remove the audio/USB board: 1. Disconnect the speak er cable (1) from the audi o/USB bo ard. 2. Release the ZIF connector to wh ich the audio/USB board cable is attached, and t hen disconnect the cable (2) from the syst em board. 3. Release the gr oundi ng tape (3) that secures the audio/USB boar d c able to the base enc losure. 54 Chapter 4 Removal and replacement p rocedures
4. Remove the Phil lips PM2.5×3.82 screw (4) that secures the audio/U SB board to the base enclosure. 5. Remove the audio/USB board (5) and cable. Reverse this procedure to install the aud io/USB board and cable. Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Blue tooth module cable. The Bluetooth module cable is included in the Cabl e Ki t, spare pa rt number 60 8385-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module , follow these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the comput er. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). 6. Remove the top cover (see Top cover on page 49 ). Component replacement proced ures 55
Remove the Bluetooth module: 1. Disconnect the Blue tooth module cable (1) from the solid-s tate drive connector board. 2. Release the gr oundi ng tape (2) that secures the Blu etooth module to the ba se enclosure. 3. Release the Blueto oth module cable (3) from the routing clips and channel built into the base enclosure. 4. Release the Bluetooth module (4) from the retention clip bu ilt into the base enclosure. 5. Remove the Bluetooth module and cable. Reverse this procedure to instal l the Bluetooth module and cable. Solid-state drive connector board Description Spare part number For use only with computer mo dels equippe d with an mSATA solid-state drive 654171-001 For use only with computer mo dels not equi pped with an mSATA solid-state drive 661706-001 Before removing the solid-s tate drive connector board, follo w these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 56 Chapter 4 Removal and replacement p rocedures
3. Disconnect the powe r from the computer by firs t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ), and then remove the following compo nents: a. Hard drive (see Mass stora ge device on page 38 ) b. Memory module/wireless module compartment cover (see WLAN module on page 41 ) c. Top cover (see Top cover on page 49 ) Remove the solid- state drive connector board: 1. Disconnect the Blue tooth module cable (1) from the solid-s tate drive connector board. 2. Release the ZIF connector to which the sol id-st ate drive connector board cable is attached, and then disconnect the cable (2) from the system board. 3. Release the gr oundi ng tape (3) that secures the solid-state drive connect or board cable to the base enclosure. 4. Remove the Phil lips PM2.0×2.82 screw (4) that secures the solid-state drive connecto r board to the base enclosur e. 5. Remove the solid-stat e drive c onnector bo ard (5) and cable. Reverse this procedure to instal l the solid-state drive co nnector boar d and cabl e. Component replacement proced ures 57
Optical drive Description Spare part number DVD±RW and CD-RW Super Multi Double-Layer Co mbo Drive with LightS cribe (includes cabl e, connector board, and retention rails) 657530-001 Before removing the optical drive, follo w these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). 6. Remove the top cover (see Top cover on page 49 ). Remove the optical drive: 1. Close t he computer. 2. Turn the computer upsi de down , with the front toward you. 3. Release the ZIF connector (1) to which the optical drive cable is attached, and then disconnect the cable (2) from the syst em board. 4. Turn the computer right-s ide up, with the front toward you. 58 Chapter 4 Removal and replacement p rocedures
5. Open the computer as far as it will open. 6. Remove the four P hilli ps PM2.0×2.82 screws (1) that secure the optical drive to the base enclosure. 7. Remove the optical drive (2) . 8. If it is necessary to replace the optical drive retention rails: a. Remove the four Philllips PM2.0×2.82 screws (1) that secure the retention rails to the optical drive. b. Remove the retention rails (2) . Component replacement proced ures 59
9. If it is necessary to replace the optical drive connector board: a. Remove the Philllips PM2.0×2.82 screw (1) that se cures the connecto r board to th e optical drive. b. Remove the connector board (2) . Reverse this procedure to install the optical drive ca ble. Power connector cable Description Spare part number Power connector cable 654170-001 Before removing the power connector cable, follow these step s: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the powe r from the computer by firs t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). 6. Remove the top cover (see Top cover on page 49 ). 60 Chapter 4 Removal and replacement p rocedures
Remove the power co nnector cabl e: 1. Disconnect the powe r extension cable (1) from the battery connec tor boar d. 2. Release the power extens ion cord (2) from the system board. (The power extension cord is attached to the system board wit h double-sided tape.) 3. Disconnect the powe r connector cable (3) from the system boar d. 4. Release the power connector (4) from the alignment clip built into the base enclosure. 5. Remove the power connector cable. Reverse this procedure to install the power connector ca ble. Component replacement proced ures 61
System board NOTE: The system board spare part kit include s repl acement thermal material. Replacement thermal material is al so available i n the Thermal Ma terial Kit, spare part number 6 34366-001 . Description Spare part number System board equipped with Intel 6 series expr ess chipset, Intel HM65 PCH, Radeon HD 6630M graphics subsystem with 1024-MB of discrete video memory 654173-001 Before removing the system board, follow these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the comput er. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the hard drive (see Mass storage device on page 38 ). 6. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). 7. Disconnect the batt ery charger board ribbon cable from the system b oard (see Battery connector board on page 47 ). 8. Remove the top cover (see Top cover on page 49 ). 9. Disconnect the optical drive cable from the syst em board (see Optical drive on page 58 ). When replacing the system board, be sure that the following components are removed from the defective system board and installe d on the replacement system board: ● WLAN module (see WLAN module on page 41 ) ● RTC batte ry (see RTC battery on page 44 ) ● Memory module (see Memory module on page 46 ) ● Fan/heat sink assembly (see Fan/he at sink as sembly on page 65 ) ● Processor (see Processor on page 67 ) Remove the system board: 1. Release the ZIF connector to wh ich the audio/USB board cable is attached, and t hen disconnect the cable (1) from the syst em board. 62 Chapter 4 Removal and replacement p rocedures
2. Release the ZIF connector to which the solid-st ate drive connector board cable is attached, and then disconnect the cable (2) from the system board. 3. Disconnect the display panel cable (1) from the system boar d. 4. Disconnect the powe r connector cable (2) from the system bo ard. 5. Disconnect the power ext ension cable (3) from the battery co nnector bo ard. Component replacement proced ures 63
6. Release the powe r extension cord (4) from the system board. (The power extension cord is attached to the system board wit h double-sided tape.) 7. Remove the five Ph illips PM2.5×3.83 screws that secure the sy stem board to the base enclosure. 8. Lift the left side of the system boar d (1) until it rests at an angle. 64 Chapter 4 Removal and replacement p rocedures
9. Remove the system board (2) by sliding it up and to the left at a n angle. Reverse this procedure to install the sy stem board. Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (in cludes replacement thermal material) 657529-001 NOTE: To properly ventilate the computer, allow at least 7. 6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is co ntrolled by a temperature sensor and is designed to turn on automaticall y when high temperature conditions exist. These conditions are affect ed by high external te mperatures, system power consumption, power management/battery conservation configurations, battery fast char ging, and software re quirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the fan/heat sink assembly, f ollow these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the hard drive (see Mass storage device on page 38 ). 6. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). Component replacement proced ures 65
7. Disconnect the battery c harger board ribbon cable from the system board (see Battery connector board on page 47 ). 8. Remove the top cover (see Top cover on page 49 ). 9. Disconnect the optical drive cable from the syst em board (see Optical drive on page 58 ). 10. Remove the system board (see System board on page 62 ). Remove the fan/heat sink assembly: 1. Turn the system board upsid e down with the front toward you. 2. Disconnect the two fan cab les (1) from the system board. 3. Loosen the nine captive screws (2) that secure the fan/heat s ink assembly to the system board. 4. Remove the fan/heat sink assembly (3) . NOTE: Due to the adhesive quality of the the rmal material located between the fan/heat sink assembly and system board compo nents, it may be necess ary to move th e fan/heat sink assembly from side to side to detach it. NOTE: The thermal material must be thoroughly clea ned from the surfaces of the fan/heat sink assembly and the processor each time th e fan/heat sink assembly is removed. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad i s used on the PCH chip (3) and the heat sink sec tion (4) that ser vices it ● Thermal paste is used on th e graphics subsystem chip (5) and the heat sin k section (6) that services it Replacement thermal material is included with a ll fan/heat sink assembly, system board, and processor spare part kits. 66 Chapter 4 Removal and replacement p rocedures
Reverse this procedure to install the fan/heat sink as sembly. Processor NOTE: The processor s pare part kit inclu des replacement ther mal material. Replacement ther mal material is al so available i n the Thermal Ma terial Kit, spare part number 6 34366-001 . Description Spare part number Intel Core i7-2820QM 2.30-GHz (turbo up to 3.40-GH z) processor (1600-MHz FSB, 8.0- MB L3 cache, Quad Core, 45 W) 634694-001 Intel Core i7-2720QM 2.20-GHz (turbo up to 3.30-GH z) processor (1600-MHz FSB, 6.0- MB L3 cache, Quad Core, 45 W) 631254-001 Intel Core i7-2630QM 2.00-GHz (turbo up to 2.90-GH z) processor (1333-MHz FSB, 6.0- MB L3 cache, Quad Core, 45 W) 635501-001 Intel Core i7-2620M 2.70-G Hz (turbo up to 3.40-GHz) processor (1333-MHz FSB, 4.0- MB L3 cache, Dual Core, 35 W) 631252-001 Intel Core i5-2540M 2.60-G Hz (turbo up to 3.30-GHz) processor (1333-MHz FSB, 3.0- MB L3 cache, Dual Core, 35 W) 631255-001 Intel Core i5-2520M 2.50-G Hz (turbo up to 3.20-GHz) processor (1333-MHz FSB, 3.0- MB L3 cache, Dual Core, 35 W) 631253-001 Intel Core i5-2410M 2.30-G Hz (turbo up to 2.90-GHz) processor (1333-MHz FSB, 3.0- MB L3 cache, Dual Core, 35 W) 638039-001 Intel Core i3-2330M 2.20-G Hz processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) 653339-001 Intel Core i3-2310M 2.10-G Hz processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) 638037-001 Component replacement proced ures 67
Before removing the pr ocessor, follow th ese steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the hard drive (see Mass storage device on page 38 ). 6. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). 7. Disconnect the batt ery charger board ribbon cable from the system b oard (see Battery connector board on page 47 ). 8. Remove the top cover (see Top cover on page 49 ). 9. Disconnect the optical drive cable from the syst em board (see Optical drive on page 58 ). 10. Remove the system board (see System board on page 62 ). 11. Remove the fan/heat sink assembly (see Fan/heat sink assembly on page 65 ). Remove the processor: 1. Turn the p rocessor locki ng screw (1) one-half turn counte rclockwise , until you hear a clic k. 2. Lift the processor (2 ) straight up, and remove it. NOTE: The gold triangle (3) on the processo r must be aligned with the triangle icon (4) embossed on the processor socket when yo u install the processor. 68 Chapter 4 Removal and replacement p rocedures
Reverse this procedure to install the processor. Speakers Description Spare part number Speakers (include cable) 657531-001 Before removing the speakers , follow these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the hard drive (see Mass storage device on page 38 ). 6. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). 7. Disconnect the batt ery charger board ribbon cable from the system b oard (see Battery connector board on page 47 ). 8. Remove the top cover (see Top cover on page 49 ). 9. Disconnect the optical drive cable from the syst em board (see Optical drive on page 58 ). 10. Remove the system board (see System board on page 62 ). Remove the speakers : 1. Disconnect the sp eaker cable (1) from the audio /USB boar d. 2. Remove the four P hilli ps PM2.0×2.82 screws (2) that secure the speakers to the base enclosure. Component replacement proced ures 69
3. Remove the speakers (3) . Reverse this proced ure to install t he speakers. Display assembly NOTE: The display assembly spare part kit includes a display p anel cable, webcam/microphone module and cable, and 2 WLAN antenna cables and transceivers. Description Spare part number 14.5-in, LED, HD, AntiGlare, flush glas s SVA di splay assembly for use only with Beats Edition computer models 654166-001 14.5-in, LED, HD, AntiGlare, flush glas s SVA display assembly for use only with standard computer models 654165-001 Before removing the display asse mbly, follow these steps: 1. Shut down the comput er. If you are unsure wh ether the co mputer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the comp uter by firs t unplugging the power cord from the AC out let and then unplugging the AC adapter from the comput er. 4. Remove the battery cover and battery (see Battery on page 36 ). 5. Remove the memory module/wirele ss module compartment cover (see WLAN module on page 41 ). 6. Remove the top cover (see Top cover on page 49 ). 70 Chapter 4 Removal and replacement p rocedures
Remove the display assembly: 1. Close t he computer. 2. Turn the comput er upside down , with the front toward you. 3. Disconnect the wi reless antenna cables (1 ) from the WLAN module. 4. Release the wireless antenna ca bles from the routing clips (2) built into the base enclosure. 5. Release the gr ounding tape (3) that secures the WLAN antenna cables to the base enclosure. 6. Detach the wireless antenna cables (4) from the routing channel built in to the base enclosure. (Th e wireless antenna cables ar e attached to the base enclosure with double- sided tape.) 7. Release the wireless ante nna cables (1) from the opening (2) in the base enclosure. 8. Disconnect the display panel cable (3) from the system board. CAUTION: Support the display assembly when remo ving the following sc rews. Failure to support the display assembly can result in d amage to the display assembly and other computer components. 9. Remove the four P hilli ps PM2.5×3.83 screws (4) that secure the display assembly to the computer. Component replacement proced ures 71
10. Remove the disp lay assembly (5) . Reverse this procedure to reassemble the display assembly. 72 Chapter 4 Removal and replacement p rocedures
5 Setup Utility (BIOS) Setup Utility, or Basic Input /Output System (BIO S), controls communication between all the input and output devices on the system (s uch as disk dr ives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripheral s insta lled, the startup sequence of the c omputer, and the amount of system and extended memory. CAUTION: Use extreme care when maki ng changes in Se tup Utility. Errors c an prevent the computer from operating properly. Starting Setup Utility NOTE: The fingerprint reader (sel ect models o nly) cannot be used to access Setup Utility . ▲ Turn on or restart the computer. While the “P ress the ESC key for St artup Menu” message is displayed in the lower-left corner of the sc reen, press es c . When the Startup Menu is displayed, press f10 . Using Setup Utility Changing the language of Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select System Configu ration > Language , and then press enter . 3. Use the arrow keys to selec t a language, and then pr ess enter . 4. When a confirmation prompt with your language selected is displayed, press enter . 5. To save your change and exit Setup Ut ility, use the arrow keys to select Exit > Exit Saving Changes , and then press enter . Your change tak es effect immedi ately. Starting Setup Utility 73
Navigating and select ing in Setup Utility Because Setup Utility is not Windows based, it does not support th e TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or f5 an d f6 . ● To select an item, pr ess enter . ● To close a text box or return to the menu display, pr ess esc . ● To display additional navigation an d selection information while Se tup Utility is open, press f1 . Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing an y settings, use the arrow keys to select Exit > Exit Discarding Changes , and then press enter . Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setu p Defaults , and then press enter . 3. When the Setup Confirmati on is displayed, press enter . 4. To save your change and exit Setup Ut ility, use the arrow keys to select Exit > Exit Saving Changes , and then press enter . The Setup Utility factory settings take effect when the computer restarts. NOTE: Your password, security, and la nguage setti ngs are not changed when you restore the factory settings. 74 Chapter 5 Setup Utility (BIOS)
Exiting Setup Utility ● To exit Setup Utility and save your changes from the current se ssion: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes , and then pr ess en ter . ● To exit Setu p Utility without saving your changes from t he current sessi on: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes , and then press enter . Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are pa ckaged in compressed files calle d SoftPaqs. Some download packages contain a file named Re adme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the vers ion of the system BIOS currently installed. BIOS version information (also kno wn as ROM date and System BIOS ) can be displayed by pressing fn esc (if you are already in Window s) or by using S etup Utility. 1. Start Setup Utility. 2. If the system informati on is not displayed, use the arrow keys to select the Main menu. BIOS and other system information is displayed. 3. To exit Setup Utility, us e the arrow ke ys to select Ex it > Exit Discarding Changes , and the n press enter . Updating the BIOS 75
Downloading a BIOS update CAUTION: To reduce the risk of d amage to the comput er or an unsuccessful installation, download and install a BIOS update only when the computer is connect ed to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking d e vice, or connected t o an optional power source. Du ring the download and installation, follow these i nstructions: Do not disconnect power fr om the computer by unplug ging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep or Hibernation. Do not insert, remove, co nnect, or dis c onnect any device, cable, or cord. 1. Access the page on the HP Web site that provides softwar e for your computer: Windows 7 —Select Start > Help and Support > Maintain . Windows X P —Select Start > H elp and Support , and then select t he software and drivers update. 2. Follow the on-screen instructions to identify yo ur computer a nd access the B IOS update you wa nt to downl oad. 3. At the d ownload area, follow thes e steps: a. Identify th e BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the da te, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to down load your selection to the hard drive. Make a note of the path to the location on you r hard drive where the BIOS upd ate is downloaded. You will need to access this path when you ar e ready to install the u pdate. NOTE: If you connect your computer to a networ k, consult the networ k administra tor befo re installing any software u pdates, especi ally system BIOS updat es. BIOS installati on procedures vary. Follow any instructions that are display ed on the screen after the download is complete. If no instructions are di splayed, follow these s teps: 1. Windows 7 —Open Windows Explo rer by selectin g Start > Computer . Windows X P —Open Windows Explorer by selecting Start > My Computer . 2. Double-clic k your hard drive d esignation. T he hard drive designa tion is typically L ocal Disk (C:). 3. Using the hard drive path you reco rded earlier, open the folder on your hard dri ve that contains the updat e. 4. Double-click t he file that has an .exe ext ension (for example, filename.exe ). The BIOS installation begins. 5. Complete the installation by foll owing the on-screen instructi ons. 76 Chapter 5 Setup Utility (BIOS)
NOTE: After a message on the screen repo rts a successful installation , you can delete the downloaded file from your hard drive. Updating the BIOS 77
6 Specifications Computer specifications Metric U.S. Dimensions: Width 35.6 cm 14.02 in Depth 23.70 cm 9.33 in Height (front to back) 2.77 cm to 2.82 cm 1.09 in to 1.11 in Weight: 2.38 kg 5.25 lbs Input power Operating voltage 19.0 V dc @ 4.74 A - 90W Operating current 4.74 A Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity Operat ing 10% to 90% Nonoperating 5% to 90% Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 12 5 g, 2 ms, half-sine Nonoperating 200 g, 2 ms, half-sine Random vi bration Operating 0. 75 g zero-to-peak, 10 H z to 500 Hz, 0.25 oct/min sweep rate 78 Chapter 6 Specifications
Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfac es. The computer operates well within this range of temperatures. 14.5-inch, SVA display specifications Metric U.S. Dimensions Width 33.2 cm 13.1 in Height 18.7 cm 7.4 in Diagonal 37.1 cm 14.6 in Number of colo rs Up to 16.8 million Contrast ra tio 200:1 (typical) Bright ness 200 nits (typical ) Backlight LED Char acter d isplay 80 × 25 Total power consumption 6.0 W Viewing angle /-65 horizontal, /-50° vertical (typical) 14.5-inch, SVA disp lay specifications 79
Hard drive specifications 640-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SA TA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA s ecurity ATA secu rity ATA security Seek times (typical read, including setting) Single track 3 ms 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms 24 ms Logical blocks 1,250,242,8 67 976,752,24 0 625,121.43 3 488,376,12 0 Disk rotational speed 5400 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 5°C to 55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual a ccessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions appl y. Contact technical support for details. 80 Chapter 6 Specifications
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD (E)G, C D-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD, CD-EXTR A, Portfolio, CD-R, CD-RW), CD -R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD R, DVD RW, DVD-RAM CD-R and CD-RW DVD R, DVD RW, DVD-R, DVD-RW, DVD-RAM Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2.5 MB Data transfer rate 24X CD-ROM 3,600 KB/sec 8X DVD 10,800 KB/sec 24X CD-R 3,60 0 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD R 10,800 KB/sec 4X DVD RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD R(9) 2,70 0 KB/sec 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode DVD±RW and CD-RW Super Multi Double -Layer Combo Drive specifications 81
7 Backup and recovery Recovery after a system failure is as good as your most recent backup. HP recommends that you create recovery discs immediately afte r software setup. As you add new software and data files, you should continue to back up your system on a regu lar basis to maintain a reasonably current backup . Tools provided by the operating syste m and HP Recovery Manager software are des igned to help you with the follo wing tasks f or safegua rding your info rmation and restoring it in case of a computer fail ure: ● Creating a set of recovery discs (Reco very Manager softw are feature) ● Backing up your information ● Creating system re store points ● Recovering a program or driver ● Performing a full system recovery (f rom the partition or recovery discs) NOTE: Recovery d iscs have b een includ ed if your co mputer does not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery par tition, click Start , right-clic k Computer , click Manage , and then click Disk Management . If the partition is present, an HP Recovery d rive is listed in the window. 82 Chapter 7 Backup and recovery
Recovery discs HP recommends that you create recovery di scs to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reas on you cannot recover using the recovery partition tool s. Create these discs after se tting up the computer for the first time. Handle these discs carefully and keep them in a safe place. The softwa re allows the creation of only one set of re covery discs. NOTE: If your computer does not include an integr ated optical drive, you can use an optional external optical drive (purchased separately) to cr eate recovery discs, or you can purchase reco very discs for your comput er from the HP Web site. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a US B port on an external device, such as a USB hub. Guideline s: ● Purchase high-quality DVD-R, DVD R, BD-R (writable Bl u-ray), or CD-R disc s. DVDs and BDs have a much higher storage capacity than CDs. If you use CDs, up to 20 discs may be re quired, whereas only a few DVDs or BDs are required. NOTE: Read-write disc s, such as CD-RW, DVD±RW, do uble-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs, are not co mpat ible with the Recove ry Manager software. ● The computer must b e connected to AC power during this process. ● Only one set of recovery disc s can be created pe r computer. ● Number each disc before ins erting it into the optical drive. ● If necessary, you can ex it the program before you have finished creating the recovery discs. The next time you open Reco very Manager, you will be pr ompted to continue the disc creation process. To create a set of recovery di scs: 1. Select Start > All Programs > Recovery Manager > Recovery Disc Creation . 2. Follow the on-screen instructions. Recovery discs 83
Performing a system recovery Recovery Manager software allows you to repair or restore the computer to its original facto ry state. Recovery Manager works from recovery discs o r fr om a dedicated recovery partition (select models only) on the ha rd drive. Note the following when perfo rming a system recovery: ● You can recover only files that you have previo usly ba cked up. HP recommen ds that you use HP Recovery Manager to create a set of recovery disc s (entire drive backup) as soon as y ou set up the computer. ● Windows has its own built- in repair featu res, such as Sy stem Restore. If yo u have not already tried these features, try them befo re using Recovery Manager. ● Recovery Manager recovers only software that was preinstalled at t he factory. Software not provided wi th this comput er must be downlo aded from the manufacturer's Web si te or reinstalled from the disc provided by the manufacturer. Recovering using the dedi cated recovery partition On some models, you can perform a recovery from the partition on the hard drive, accessed by clicking Start or pressing the f11 key. This t ype of recovery rest ores the computer to i ts factory condition without us ing recovery discs. To restore the computer fro m the partition, f ollow these steps: 1. Access Recovery Manager in either of the following ways: ● Select Start > All Progr ams > Recovery Manager > Recovery Manager . - or - ● Turn on or restart the compu ter, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the botto m of the screen. Then, pr ess f11 while the “F11 (HP Recovery)” message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery discs 1. If possible, back up all p ersonal files. 2. Insert the first r ecovery disc into the optical drive o n your computer o r an opti onal external optical drive, and then restart the computer. 3. Follow the on-screen instructions. 84 Chapter 7 Backup and recovery
Backing up your information You should back up your c omputer files on a regu lar schedule to mainta in a current backup. You can back up your informa tion to an opti onal external hard d rive, a networ k drive, or disc s. Back up y our system at the fo llowing times: ● At regularly scheduled times NOTE: Set reminders to back u p your information periodically. ● Before the computer is repaired or restor ed ● Before you add or modify hardware or software Guideline s: ● Create system restore points using the Windows System Restore feature, and periodically copy them to an optical disc or an external hard d r ive. For more information on using system re store points, refer to “U sing system rest ore points”. ● Store personal files in the Docume nts libr ary and bac k up this folder periodically. ● Save customized settings in a w indow, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-sa v er if you have to reset your preferences. Using Windows Back up and Restore Windows Backup and Restore allows you to back up individual files or back u p the entire computer image. Guideline s: ● Be sure that the computer is connected to AC power before you start the bac kup process. ● Allow enough time to complete the back up process. De pending on file sizes, it may take over an hour. To create a backup: 1. Select Start > Control Panel > System an d Security > Backup and Restore . 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Acco unt Control feature to improve the security of the comput er. You may be pro mpted for your pe rmission or passw ord for tasks such as in stalling software, running utilities, or changing Window s settings. Refer to Hel p and Support for more informatio n. Backing up your information 85
Using system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files s aved or e -mails crea ted since the last rest ore point. You also can create additional rest ore points to pro vide increased prot ection for your files and settings. When to create restore points ● Before you add or extensively mo dify software or hardware ● Periodically , whenever the computer is funct ioning optimally NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration. Create a system restore point 1. Select Start > Control Panel > System and Security > System . 2. In the left pane, click System Protection . 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (creat ed at a previous date and time), when the computer was fu nctioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System . 2. In the left pane, click System protection . 3. Click the System Protection tab. 4. Click System Restore . 5. Follow the on-screen instructions. 86 Chapter 7 Backup and recovery
8 Power cord set requirements The wide-range input fe ature of the computer permit s it to operat e from any line voltag e from 100 t o 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set in cluded with the computer meets the requ irements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements o f the country or region where the computer is use d. Requirements for all countries The following requireme nts are applic able to all countries and regions: ● The length of the power co rd set must be at least 1.5 m (5 .0 ft) and no more than 2.0 m (6.5 ft). ● All power cord se ts must be approv ed by an acc eptable accr edited agency r esponsi ble for evaluation in the country or region whe re the power cord set will be used. ● The power cord sets must have a minimum curren t c apacity of 10 a mps and a nom inal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must meet the mechanic al configuration of an EN 60 320/IEC 32 0 Standard Sheet C13 connector for mating with th e appliance i nlet on the back of the computer. Requirements for a ll countries 87
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzlerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conducto r size. Power cord set fittings (appliance coupler and wall plug) must bear the cert ification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No . 18 AWG, 3-conductor. The wall plug mus t be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible co rd, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall p lug must be a two-pole grounding type with a Japanese In dustrial Standard C8303 (7 A, 125 V) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. P o wer cord set fittings (appliance coupler and wall plug) must bear the cert ification mark of the agency responsible for evaluation in the country or region where it will be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conducto r size. Powe r cord set fittings (appliance coupler and wall plug) must bear the cert ification mark of the agency responsible for evaluation in the country or region where it will be used. 88 Chapter 8 Power cord set requirements
9 Recycling Battery When a battery has reached the end of its useful life , do not dispose of th e battery in general household waste. Follow the local laws and regulati ons in your area for computer battery dis posal. Display WARNING! The backlight contains mercury. Caut ion must be exercised when removing and handling the backlight to av oid damaging t his component and causing exposure to the mercury. CAUTION: The procedures in this chap ter can resu lt in damage to display components. The only components intended for recyclin g purposes are the liquid crystal display (LCD) panel and the backlight. When you remove these co mponents, handle them carefully. NOTE: Materials Disposal. This HP product contains me rcury in the backlight in th e display assembly that might require special handling at end-of- life. Disposal of mercury ma y be regulated because of environmental considerations. For di sposal or recycling information, contact your local author ities, or see the Electronic Industries Alliance (EI A) Web site at http://www.eiai.org . This section provides di sassembly instructions fo r the display assembly. Th e display assembly must be disassembled t o gain access to the ba cklight (1) and the liquid crystal display (LC D) panel (2) . NOTE: The proced ures provided in this chapter are general d isassembly instructi ons. Specific de tails, such as screw sizes, quantities, and locati ons, and component shapes an d sizes, can vary from one computer model to another. Battery 89
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display be zel to the display assembly. 2. Lift up and out on the le ft and right inside edges (1) and the top and bottom insi de edges (2) of the display bezel unti l the bezel disengages from the dis play assembly. 3. Remove the display bezel (3) . 90 Chapter 9 Recycling
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2) . 5. Remove all screws (1) that secure the dis play panel assembly to the display encl osure. 6. Remove the display pa nel assembly (2) from the display enclosure. 7. Turn the display panel assembly u pside down. 8. Remove all screws that secure the di splay panel frame to the display panel. 9. Use a sharp-ed ged tool to cut the tape (1) that secures t he sides of the display panel to the displa y panel frame . Display 91
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it ou tward. 13. Remove the backli ght cover. 14. Turn the display p anel right-side up. 92 Chapter 9 Recycling
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside d own. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains merc ury. Exercise caution when removing and handling the backlight to avoid damaging this componen t and causing exposu re to the mercury. Display 93
18. Remove the backlight fr om the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD pane l (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 94 Chapter 9 Recycling
Index Symbols/Numerics processor product desc ription 1 removal 67 spare part numbers 20, 67 A AC adapter, spare p art numbers 24, 26, 28 accessory battery connector 14 action keys 6 antenna, locations 9 audio, product desc ription 3 audio-in jack location 11 audio-out jack location 11 audio/USB board removal 54 spare part number 19, 54 spare part numbers 29 B base enclosure, spare part numbers 20, 28 battery removal 36 spare part numbers 21, 25, 36 battery bay 14 battery connect or board removal 47 spare part number 21, 29, 47 battery cover illustrated 22 removal 36 spare part numbers 37 battery light 13 battery rele ase latch 1 4 Bluetooth compartment 10 Bluetooth module removal 55 spare part number 19, 25, 55 bottom components 14 button component 5 buttons power 5 TouchPad 8 C Cable Kit, spare p art number 19, 26 cables, service c onsiderations 30 chipset, product description 1 components bottom 14 button 5 display 9 front 10 keys 6 left side 11 lights 7 right side 12 TouchPad 8 computer feet locations 36 spare part number 36 computer part number 15, 35 computer specifications 78 connectors, service considerations 30 D Digital Media Slot 10 display assembly removal 70 spare part numbers 18, 29, 70 display components 9 display panel, product description 2 display specif ications 79 Door Kit componen ts 22 spare part numbers 19, 22, 29 drive light 12 drives, preventing damage 31 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive precaution s 31 removal 58 spare part numb er 20, 23, 29, 58 specifications 81 E electrostatic discharge 31 equipment guidelines 34 eSATA port 12 esc key 6 Ethernet, product description 3 external media card s, product description 3 F fan/heat sink assembly removal 65 spare part number 20, 29, 65 feet locations 36 spare part number 36 fn key 6 front components 10 G graphics, pr oduct descri ption 1 Index 95
grounding guidelines 31 guidelines equipment 34 grounding 31 packagin g 33 transpo rting 33 workstation 33 H hard drive precautio ns 31 product desc ription 2 removal 38 spare part numbers 21, 23, 28, 38 specifications 80 Hard Drive Hardware Kit, spare part number 21, 23, 25, 38 HDMI port location 12 HDMI to VGA adapter, spare part number 24, 25 headphone jack location 11 J jacks audio-in 11 audio-ou t 11 headphone 11 microphone 11 network 12 RJ-45 12 K key components 6 keyboard product desc ription 4 removal 52 spare part numbers 18, 25, 26, 27, 28, 52 keys action 6 esc 6 fn 6 optical drive eject 6 Windows applications 6 Windows logo 6 L left-side components 11 light components 7 lights battery 13 drive 12 mute 7 power 7, 12 TouchPad 7, 8 webcam 9 wireless 7 M mass storage device removal 38 spare part numbers 21, 23, 25, 28, 29, 38 memory module product description 2 removal 46 spare part numbers 21, 25, 28, 46 memory module/wireless module compartment 14 memory module/wireless module compartment cover illustrated 22 removal 42 spare part numbers 42 microphone location 9 product description 3 microphone jack location 11 MiniDisplay Port 12 model description 16, 35 model name 1 mSATA solid-state drive removal 40 spare part numbers 23, 29 mute light 7 N network ja ck location 12 O operating system, product description 4 optical drive location 11 precaution s 31 product description 3 removal 58 spare part number 20, 23, 58 spare part numbers 29 specifications 81 optical drive eject key 6 P packaging gu idelines 33 part number listing, sequential 25 plastic parts, se rvice considerations 30 pointing device, product description 4 ports eSATA 12 HDMI 12 Mini DisplayPort 12 product description 3 Universal Serial Bus (USB) 11, 12 power button 5 power connector 13 power connecto r cable removal 60 spare part number 19, 29, 60 power cord set requirem ents 87 spare part numbers 24, 25 power light 7, 12 power requirements, product description 4 processor spare part numbers 28 product descri ption processors 1 audio 3 chipset 1 display pane l 2 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing devi ce 4 ports 3 power require ments 4 96 Index
product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1, 15, 35 product number 15, 35 protective cover, sp are part numbers 24, 28 R removal/replacement preliminaries 30 procedures 35 right-side components 12 RJ-45 jack location 12 RTC battery removal 44 spare part number 21, 25, 44 S Screw Kit, spare part number 24, 26 security cable slot 12 security, product description 4 serial number 15, 35 service considerations cables 30 connectors 30 plastic parts 30 service tag 15, 35 serviceabi lity, produc t descriptio n 4 solid-state drive removal 38 spare part number 23 spare part numbers 21, 25, 38 solid-state drive connector board removal 56 spare part numbers 19, 29, 56 speakers location 10 removal 69 spare part number 20, 29, 69 specifications computer 78 display 79 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 81 hard drive 80 optical drive 81 system board removal 62 spare part number 20, 29, 62 T Thermal Material Kit, sp are part number 20 Thermal Material Kit, sp are part numbers 28 tools required 30 top cover removal 49 spare part numbers 19, 29, 49 TouchPad 8 TouchPad button 8 TouchPad co mponents 8 TouchPad light 7, 8 transporting guidelines 33 U Universal Serial Bus (USB) port location 11, 12 V vent 12 vents 14 video, product description 3 W warranty period 16, 35 webcam 9 webcam light 9 Windows appl ications ke y 6 Windows logo key 6 wireless antenna, locations 9 wireless light 7 wireless, pr oduct descri ption 3 WLAN module removal 41 spare part numbers 21, 25, 28, 41 workstation guidelines 33 Index 97