HP OmniBook 6000 Service Manual

® HP OmniBook 6000 Service Manual
ii HP Om niBook 6000 Notice In a continuing effort to im prove the quality of our products, technical and environm ental information in this document is subject to change without notice. This manual and any exam ples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Com pany m akes no warranty of any kind with regard to this m anual, including, but not limited to, the im plied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, perform ance, or use of this manual or the exam ples herein. Consumer transactions in Australia and the United K ingdom: The abov e disclaimers and lim itations shall not apply to Consum er transactions in Australia and the United K ingdom and shall not affect the statutory rights of Consum ers. © Copyright Hew lett-Packard Company 1998, 1999, 2000. All rights reserv ed. Reproduction, adaptation, or translation of this manual is prohibited without prior written perm ission of Hewlett- Packard Company , except as allowed under the copy right laws. The programs that control this product are copy righted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written perm ission of Hewlett-Packard Co. is also prohibited. Portions of the programs that control this product may also be copy righted by Microsoft Corporation, System Soft Corp., Phoenix Technologies, Ltd., ATI Technologies I nc., and Adobe System s Incorporated. See the individual program s for additional copy right notices. Microsoft®, MS-DOS®, and Windows® are U.S. registered tradem arks of Microsoft Corporation. Pentium® and the Intel I nside logo are U.S. registered trademarks and Celeron™ and SpeedStep™ are U.S. trademarks of I ntel Corporation. TrackPoint™ is a U.S. trademark of International Business Machines. Adobe® and Acrobat® are trademarks of Adobe Sy stem s Incorporated. All certifications may not be com pleted at product introduction. Check with your HP reseller for certification status. This equipment is subject to F CC rules. It will comply with the appropriate F CC rules before final delivery to the buy er. Hewlett-Packard Company Mobile Computing Div ision 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.A. Edition Hi story Edition 1 ............................ April 2000
HP Om niBook 6000 iii Contents 1. Product Inform ation .................................................................................................. 1-1 Features ......................................................................................................................................... 1-3 Operation ...................................................................................................................................... 1-5 Turning the OmniBook On and Off....................................................................................... 1-5 Checking the Status of the OmniBook................................................................................... 1-6 Using Fn Hot K ey s................................................................................................................. 1-7 Resetting the OmniBook ........................................................................................................ 1 -8 Specifications................................................................................................................................ 1-9 Internal Design................................................................................................................ ............ 1-13 2. Removal and Replacem ent ........................................................................................ 2-1 Disassembly F lowchart ................................................................................................................. 2-2 Remov ing the Battery (User-Replaceable) ................................................................................... 2-4 Remov ing a Plug-I n Module (User-Replaceable)......................................................................... 2-5 Remov ing an SDRAM Module (User-Replaceable) ................................................................... 2-6 Remov ing the Hard Disk Drive (User-Replaceable) .................................................................... 2-7 Remov ing the Mini-PCI Card (User-Replaceable) ....................................................................... 2-9 Remov ing the Power Button Panel (U ser-Replaceable) ............................................................. 2-11 Replacing Small Parts (User-Replaceable) ................................................................................. 2-12 Remov ing the Display Assembly (HP Authorized Service Providers Only ) .............................. 2-13 Remov ing the Key board (HP Authorized Service Providers Only ) ........................................... 2-15 Remov ing the Heatsink (with F an) (HP Authorized Service Providers Only) ........................... 2-17 Remov ing the CPU Module (HP Authorized Service Providers Only)...................................... 2-18 Remov ing the Top Case (HP Authorized Service Providers Only ) ............................................ 2-20 Remov ing the Motherboard or Bottom Case (HP Authorized Service Providers Only ) ............ 2-22 Replacing the Motherboard ................................................................................................. 2-24 Replacing the Bottom Case.................................................................................................. 2-27 Repairing the BIOS I C (HP Authorized Service Providers Only ) .............................................. 2-28 Remov ing Other Components (HP Authorized Service Providers Only )................................... 2-29 3. Troubleshooting and Diagnostics.............................................................................. 3-1 Troubleshooting ............................................................................................................................ 3-2 Troubleshooting the Problem................................................................................................. 3-3 Verifying the Repair ........................................................................................................... ... 3-3 Suggestions for Troubleshooting ........................................................................................... 3-4 Diagnostic Tools ......................................................................................................................... 3-14 OmniBook DiagTools .......................................................................................................... 3-14 Power-On Self- Test ............................................................................................................. 3-21 Sycard PCCtest 450 CardBus Card (Optional) .................................................................... 3-24 Desktop Management I nterface (DMI) ................................................................................ 3-25 BIOS Setup Utility ............................................................................................................. .. 3-27 4. Replaceable Parts ....................................................................................................... 4-1 5. Reference Inf ormation ............................................................................................... 5-1 Password Remova l Policy ........................................................................................................ .... 5-1 Hewlett-Packard Display Quality Statement ................................................................................ 5-2 Service Notes .................................................................................................................. .............. 5-4
iv HP Om niBook 6000 Figures Fi gure 1-1. Om niBook — F ront View ................................................................................................. 1-3 Fi gure 1-2. Om niBook — L ower View................................................................................................1-4 Fi gure 1-3. Om niBook — Rear View .................................................................................................. 1-4 Fi gure 1-4. Resetting the Com puter ............................................................................................. ........1-8 Fi gure 1-5. Replaceable Module Diagram .........................................................................................1-13 Fi gure 2-1. Disassem bly F low ..............................................................................................................2-2 Fi gure 2-2. Rem oving the Battery ........................................................................................................2-4 Fi gure 2-3. Rem oving a Module ..........................................................................................................2-5 Fi gure 2-4. Rem oving a Module ..........................................................................................................2-5 Fi gure 2-5. Rem oving a SDRAM Module ........................................................................................... 2 -6 Fi gure 2-6. Rem oving the Hard Disk Driv e .........................................................................................2-7 Fi gure 2-7. Rem oving the Hard Disk Case ..........................................................................................2-8 Fi gure 2-8. Rem oving the Mini- PCI Card ......................................................................................... ...2-9 Fi gure 2-9. Rem oving the Power Button Panel ..................................................................................2-11 Fi gure 2-10. Rem oving the Display ................................................................................................... 2-14 Fi gure 2-11. Rem oving the K ey board ................................................................................................ 2-15 Fi gure 2-12. Unplugging the K ey board Cables ..................................................................................2-16 Fi gure 2-13. Rem oving the Heatsink..................................................................................................2-17 Fi gure 2-14. Rem oving the CPU Module...........................................................................................2-19 Fi gure 2-15. Rem oving the Top Case.................................................................................................2-21 Fi gure 2-16. Rem oving the Motherboard .......................................................................................... .2 - 2 3 Fi gure 2-17. Replacing Motherboard Com ponents ............................................................................2-25 Fi gure 2-18. I nstalling Docking Doors ...............................................................................................2-24 Fi gure 2-19. I nstalling the L ower PCMCIA Door ............................................................................. 2-24 Fi gure 2-20. Exam ple of Serial Num ber Label ..................................................................................2- 27 Fi gure 2-21. Boot- Block Jumper ........................................................................................................2-29 Fi gure 3-1. Basic Troubleshooting Steps .............................................................................................3-2 Fi gure 3-2. Om niBook Diagnostic Screens — Basic and Advanced .................................................3-14 Fi gure 3-3. Serial and Parallel L oopback Connectors ........................................................................3-16 Fi gure 4-1. Exploded View .................................................................................................................. 4-2
HP Om niBook 6000 v Tables Table 1-1. Om niBook 6000 Series Models ......................................................................................... 1- 1 Table 1-2. Product Comparisons ......................................................................................................... 1-2 Table 1-3. Activ ating Power Modes .............................................................................................. ...... 1-5 Table 1-4. Main Status L ights (front of com puter) .............................................................................. 1-6 Table 1-5. K ey board Status L ights .............................................................................................. ........ 1-6 Table 1-6. F n Hot K ey s ....................................................................................................................... 1-7 Table 1-7. Om niBook 6000 Series Specifications............................................................................... 1- 9 Table 1-8. Om niBook 6000 Series Accessories ................................................................................ 1-12 Table 1-9. F unctional Structure ......................................................................................................... 1-14 Table 2-1. Rem oval Cross-Reference .................................................................................................. 2-1 Table 2-2. Required Equipm ent........................................................................................................... 2-3 Table 2-3. Recom mended Screw Torques ........................................................................................... 2-3 Table 2-4. SDRAM Module Replacement Part Numbers ................................................................... 2-6 Table 2-5. Hard Disk Drive Replacem ent P art Numbers .................................................................... 2-7 Table 2-6. Mini- PCI Card Replacem ent Part Numbers ....................................................................... 2-9 Table 2-7. Replacing Sm all Parts (User-Replaceable) ...................................................................... 2-12 Table 2-8. CPU/Motherboard Component Compatibility ................................................................. 2-18 Table 2-9. Rem oving OmniBook Com ponents ................................................................................. 2-29 Table 3-1. Scope of Diagnostic Tools ................................................................................................. 3-4 Table 3-2. Troubleshooting Suggestions ......................................................................................... .... 3-5 Table 3-3. Om niBook Diagnostic Error Codes ................................................................................. 3-17 Table 3-4. POST Terminal- Error Beep Codes .................................................................................. 3-21 Table 3-5. POST Messages ............................................................................................................... 3-22 Table 3-6. Sy card P CCtest Comm ands ............................................................................................. 3-24 Table 3-7. BI OS Setup Menus and Parameters ................................................................................. 3-27 Table 4-1. Om niBook Replaceable Parts ............................................................................................ 4-3 Table 4-2. Accessory Replaceable P arts......................................................................................... ..... 4-5 Table 4-3. Part Number Reference ...................................................................................................... 4-6 Table 5-1. Om niBook 6000 LCD Guidelines ( 14.1/15.0” TF T, XGA) .............................................. 5-3
vi HP Om niBook 6000 Introduction This manual prov ides reference information for serv icing the HP OmniBook 6000. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train y ou to install, configure, and repair OmniBook 6000 com puters. The manual is self-contained, so that y ou can follow it without hav ing equipment av ailable. The following table lists other sources of information about the com puters and related products. Source Address or Number Comments HP Notebook W eb Site http:// www. hp .c o m/ no t ebooks (h tt p: // www.e ur ope.hp.com/notebooks, European mirror) No usage restriction. HP Partnership W eb http://partner.americas.hp.com Restricted to Authorized Resellers only. HP Asia Pacific Channel Support Centre for DPSP Partners ht tp :/ /www. hp .c o m. au Re st ri ct ed t o D PSP Partners only. America Online Keyw ord: HP Call (800) 827-6364 for membership within the US. CompuServe GO HP Call (800) 524-3388 for membership within the US. HP Bulletin Board Service Refer to the latest Product Support Plan for non-US BBS numbers. HP Support Assist CD-RO M (800) 457-1762 US and Canada. (801) 431-1587 Outside US and Canada. Microsoft W i ndows manual Information about W indows operating system. Mic r o s of t W e b ht tp : // www.m i cr os o ft.com Information and updates for W indows operating systems.
HP Om niBook 6000 Product Inf orm ation 1-1 1 Product Information The HP OmniBook 6000 provides outstanding perform ance and expandability, in a conveniently portable form. I ts high-perform ance components use the latest technologies to enable it to replace a desktop computer or serv e as a portable multim edia presentation tool. Table 1-1. O mniBook 6000 Series Models OmniBook Product * CPU ** Display Hard Drive Drives Standard SDRAM Mini-PCI Card F2072x Celeron 550 M Hz 14.1” XGA 5 GB CD-ROM, FDD 64 MB SW Modem F2073x Celeron 550 M Hz 14.1” XGA 5 GB CD-ROM, FDD 64 MB None F2079x Pentium III 600/500 MH z 14.1” XGA 6 GB CD-ROM, FDD 128 MB Modem/LA N F2080x Pentium III 600/500 MH z 14.1” XGA 6 GB CD-ROM, FDD 128 MB None F2081x Pentium III 600/500 MH z 14.1” XGA 6 GB CD-ROM, FDD 64 MB Modem/LA N F2082x Pentium III 600/500 MH z 14.1” XGA 6 GB CD-ROM, FDD 64 MB None F2083x Pentium III 650/500 MH z 14.1” XGA 10 GB CD-ROM, FDD 128 MB Modem/LA N F2084x Pentium III 650/500 MH z 14.1” XGA 10 GB CD-ROM, FDD 128 MB None F2087x Pentium III 700/600 MH z 14.1” XGA 12 GB DVD, FDD 128 MB Modem/LA N F2088x Pentium III 700/600 MH z 14.1” XGA 12 GB DVD, FDD 128 MB None F2090x Pentium III 700/600 MH z 15.0” XGA 18 GB DVD, FDD 128 MB Modem/LA N F2091x Pentium III 700/600 MH z 15.0” XGA 18 GB DVD, FDD 128 MB None This table lists only base product configurations—custom configurations are not included. * For the products listed: “ x ” suffix means “W ”, “W T”, “W G”, or “W U” for W indows 95 or W indows 98 installed, or “K”, “KT”, “KG”, or “KU” for W indows 2000 installed (marketing distinction only ). ** Intel M obile Pentium III with SpeedStep Technology or Intel M obile Celeron processor.
1-2 Product Inf orm ation HP OmniBook 6000 Table 1-2. Product Comparisons OmniBook 6000 OmniBook 4150B OmniBook 900B Processor* Celeron (550 MH z) or Pentium III (600/500, 650/500, or 700/600 MH z). Celeron (450 MH z), Pentium II (366 to 500 MH z), or Pentium III (650/500 MH z). Pentium III (450, 500, 600/500, or 650/500 MH z). Memory 64 or 128 MB SD RAM in system slot. Ex pandable to 512 MB . 64 MB SD RAM . Expandable to 256 or 512 MB. 64 MB SD RAM on motherboard. Expandable to 160 or 320 MB. Display 15.0- or 14.1-inch TFT XGA display. 14.1- or 13.3-inch TFT XGA display. 13.3-inch TFT XGA or 12.1- inch TFT SVGA display. Video AGP graphics interface. 4 or 8 MB v i deo RAM with 32- or 64-bit graphics interface and 64-bit graphics controller. 3D and OpenGL graphics support. Up to 16M colors (XGA). Zoomed Video enabled. AGP graphics interface. 4 or 8 MB v i deo RAM with 32- or 64-bit graphics interface and 64-bit graphics controller. 3D and OpenGL graphics support. Up to 16M colors (XGA). Zoomed Video enabled. AGP graphics interface. 4 MB v i deo RAM with 32-bit graphics interface and 64-bit graphics controller. 3D and OpenGL graphics support. Up to 16M colors (XGA). Zoomed Video enabled. Operating Sy stem W indows 95, W indows 98, or W indows 2000 preinstalled. W indows 95, W indows 98, W indows NT, or W indows 2000 preinstalled. W indows 95, W indows 98, W indows NT, or W indows 2000 preinstalled. Desktop Management Interface DM I 2.3. HP TopT ools 4.5. DM I 2.0. HP TopT ools 2.6 to 4.5. DM I 2.0. HP TopT ools 3.0 to 4.5. Power Management APM 1.2. ACPI compliant. APM 1.2. ACPI compliant. APM 1.2. ACPI compliant. Power States On, Display-off, Standby , Hibernate, Off. On, Display-off, Standby , Hibernate, Off. On, Display-off, Standby , Hibernate, Off. * Intel M obile Pentium or Mobile C eleron Processor. Dual-speed processors use Intel SpeedStep Technology .
HP Om niBook 6000 Product Inf orm ation 1-3 Features The following three illustrations show the computer’s main external features. F or an exploded view of the computer, see page 4- 2. Figure 1-1 . OmniBook — Front View 1. Sleep button. Suspends and resumes operation. 2. Keyboard status lights (left to right: Caps Lock, Num Lock, Keypad Lock, Scroll Lock). 3. Power slide button. T urns the computer on and off. 4. Pointing stick (pointing device). 5. Click buttons and scroll button. 6. Touch pad (pointing device). 7. Click buttons. 8. Main status lights (left to right): pow er state, hard disk activity, charging status for main battery , and charging status for secondary battery. 9. Module eject latch. 10. Sy stem-off switch. 11. Audio-off button and audio-off light. 12. Infrared port (below the volume control). 13. Volume control. 14. Audio jacks (left to right): audio out (headphones), external microphone, audio in. 15. Kensington lock slot (security connector). 16. Built-in speakers (one on each side). 17. Built-in microphone. 18. Latch for opening the computer.
1-4 Product Inf orm ation HP OmniBook 6000 Figure 1-2 . OmniBook — Lower View 19. M odem port (on certain models). 20. LAN port (on certain models). 21. PC Card and C ardBus (PCMC IA) slots (upper and lower). 22. Hard disk driv e. 23. M ain battery latch. 24. M ain battery. 25. Plug-in module bay. C an contain a CD-RO M or DVD drive, floppy disk drive, secondary battery, or other plug-in module. 26. M ini-PCI cover (no user parts inside). 27. SDRAM cover. Figure 1-3. OmniBook — Rear View 28. Universal serial bus port (USB). 29. Parallel port (LPT 1). Use this port for a parallel printer or other parallel device, or to connect the floppy disk drive ex ternally. 30. Docking port. 31. PS/2 keyboard or PS/2 mouse port (supports Y adapter). 32. Serial port (CO M1). Use this port for a serial mouse, modem, printer, or other serial device. 33. Ex ternal monitor port. 34. ac adapter jack.
HP Om niBook 6000 Product Inf orm ation 1-5 Operation This section gives an overview of the com puter’s operation. Turning the Omni Book On and Off You can start and stop the computer using its blue sleep button. Howev er, at certain times you m ay want to use other methods to start or stop the com puter—depending on power considerations, types of active connections, and start-up tim e. Table 1-3. Ac tivating Power M odes Power mode To enter this mode To turn on again Display -off mode Saves minimal pow er. Turns off the display and hard disk. Restarts quickly. Maintains netw ork connections. Allow timeout. Press any key or move a pointing device to restore the display (“Instant-On”). Standby mode Saves significant pow er. Turns off the display and other components. Maintains cur rent session in SDRA M. Restarts quickly. Restores network connections. Press blue sleep button –or– click Start, Suspend (W indows 95) or Start, Shutdown, Standby (W indows 98 and 2000) –or– allow timeout. Press the blue sleep button to display your current session (“Instant- On”). Hibernate mode Saves max imum power. Saves current session to disk, then shuts dow n. Restores network connections. Press Fn F12 –or– Click Start, Shut Down, H ibernate (W indows 2000) –or– allow timeout. Press the blue sleep button to restart and restore your previous session. Shut down (off) Saves max imum power. Turns off w ithout saving current session. At startup, resets everything, starts a new session, and restores network connections. Click Start, Shut Down (recommended) –or– slide the power button. Press the blue sleep button to restart with a new session.
1-6 Product Inf orm ation HP OmniBook 6000 Checking the Status of the OmniBook The computer’s main status lights, located on the front of the com puter, report power status, battery status, and drive activity Table 1-4. M ain Status Lights (front of computer) Meaning Power status Green: computer is on or in Display -off mode (W indows 98 and 2000). Amber: computer is in Standby mode or Display- off mode (W indows 95). No light: computer is off or in Hibernate mode. Red light: computer failed when resuming, and must be reset. Hard disk drive activity Green: computer is accessing the hard disk drive. Main battery status Green: T he ac adapter is connected and the battery is fully charged. Amber: The ac adapter is connected and the battery is charging. Red. The ac adapter is connected and the battery is missing or has a fault. Off: The ac adapter is not connected. Secondary battery status Green: T he ac adapter is connected and the battery is fully charged. Amber: The ac adapter is connected and the battery is charging. Red. The battery has a fault. Off: The ac adapter is not connected, a secondary battery is not installed, or the battery is not charging. The keyboard status lights, located abov e the keyboard, indicate the states of the keyboard locks. Table 1-5. Keyboard Status Lights Meaning Caps Lock Caps Lock is active. Num Lock Num Lock is active. (T he Keypad Lock must also be on to use the embedded keypad.) Key pad Lock The embedded keypad is activ e (Fn F8). Num Lock must also be on for the numeric keys—otherwise, cursor control is activ e. Scroll Lock Scroll Lock is active. In addition, the battery module has five lights on its back (flat) side that indicate its charge level. To see these lights, you m ust remove the battery and press the pad next to the lights. The num ber of lights that turn on indicates the charge.
HP Om niBook 6000 Product Inf orm ation 1-7 Using Fn Hot Key s The combination of the F n key plus another key creates a hot key —a shortcut key sequence—for various sy stem controls. To use a hot key, press and hold Fn, press the appropriate second key , then release both keys . External keyboards support only Fn F 5, Fn F7, and F n F12. To use these, press and hold left CTRL l eft AL T, press the appropriate second key , then release both keys . Table 1-6. Fn Hot Keys Hot Key Effect Fn F1 Decreases the display brightness. Fn F2 Increases the display brightness. Fn F5 Toggles among the built-in display, an external display , and simultaneous display on both. Fn F7 Mutes the computer’s speakers. Fn F8 Toggles the built-in keypad on and off. Does not affect an ex ternal keyboard. If Num Lock is on, then the numeric functions are active; otherw ise, cursor control is active. Fn F12 Enters Hibernate mode. Fn NumLock Toggles Scroll Lock on and off. Fn UP ARROW Increases sound volume. Fn DOW N ARROW Decreases sound volume.
1-8 Product Inf orm ation HP OmniBook 6000 Resetting the OmniBook Occasionally, Windows or the com puter may stop responding, so that y ou cannot turn the computer off. If this happens, try the following in the order listed: 1. If possible, shut down Wi ndows: press CTRL ALT DEL, then cli ck Shut Down. Press the blue sleep button to restart. 2. Slide and hold the power button for 4 seconds, until the display shuts down, then press the blue sleep button to restart. –or, if this fails– I nsert a straightened paper clip into the system -off switch on the right side of the computer, then press the blue sleep button to restart. Figure 1-4. Resetting the Computer Note To boot f rom a CD-ROM or DVD drive in the m odule bay, insert a bootable CD (suc h as the Recovery CD ) into the drive, then reboot. Pres s ESC twice during reboot when the HP logo and prom pt appear, then select the CD- ROM/DVD drive as the tem porary boot device.
HP Om niBook 6000 Product Inf orm ation 1-9 Specifications The following tables list the specifications for the OmniBook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Table 1-7. O mniBook 6000 Series Specifications Phy sical Attributes Size (14.0-inch display): 316 × 261 × 33 mm (12.4 × 10.3 × 1.3 in). Size (15.1-inch display): 325 × 261 × 35 mm (12.8 × 10.3 × 1.4 in). W eight: 2.3–2.9 kg (5.0–6.4 lb), depending on configuration. Magnesium display cover. Processor and Bus Ar chitecture 550-MH z Celeron processor with 128-KB four-w ay set-associative L2 cache. –or– 600-, 650-, or 700-MH z Intel M obile Pentium III processor with SpeedStep technology w ith 256-KB four-way set-associative L2 cache. 1.6-V core, 2.5-V external, low -power processor. 32-KB (16-KB instruction, 16-KB data) L1 cache. 32-bit PCI bus. Graphics 14.1- or 15.0-inch XGA activ e-matrix (T FT) display (1024 × 768 × 16M colors). Zoomed Video support for lower PC Card slot. 3D and OpenGL graphics support. Celeron models: ATI M obility M graphics accelerator with 4-M B display RAM, 2x AGP graphics capability. Pentium III models: ATI M obility M1 graphics accelerator with 8-M B display RAM, 2x AGP graphics capability. Power Rechargeable lithium-ion battery w ith LED charge-level gauge (11.1 or 14.8 Vdc). Battery life (one battery): up to 4 hours ty pical with 8-cell Li-Ion 14.8-V battery (v aries with model and usage). Fast battery recharge: 80% in 1.5 hour, 100% in 2 hours. Low-battery warning. Suspend/resume capability. Universal 60-w att ac adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output. Optional secondary battery available for module bay. Mass Storage 18-, 12-, 10-, 6-, or 5-GB removable hard driv e. 1.44-MB floppy drive module. 24x C D-ROM or 6x DVD drive module (or higher). Optional drive modules av ailable. SDRAM Tw o slots for expansion up to 512 M B. 64 or 128 MB SDRAM installed in one slot. 100-MH z RAM bus. Audio Sy stem 16-bit Sound Blaster Pro − compatible stereo sound. Stereo sound via two built-in speakers (500 H z to 10 KHz range). 3D-enhanced PCI bus audio w ith Zoomed Video support. Built-in microphone. Separate audio-off button with indicator light. Headphone-out, microphone-in, and audio line-in. Key board and Pointing Device 87-key touch-type Q W ERTY key board with 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. Tw o pointing devices: pointing stick (T rackPoint technology licensed from IBM ) and touch pad.
1-10 Product Inform ation HP OmniBook 6000 Communications LA N/Modem Models (3Com): LAN - Ethernet 10Base-T (10 M bps) and 100Base-TX (100 Mbps) support. - Supports wake-on-LAN, remote w ake-up (W indows 98), fast IP, DM I, dRMON. - MBA (M anaged Boot Agent) support for PXE/BINL, BOOTP, NCP/IPX, DHCP. Modem - Data speed: 56 Kbps (V.90) maximum. - Fax speed: 14.4 Kbps, C lass 1 and 2. - Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, X 2, Bell 103, Bell 212A. - Synchronous transfer: V.80. - Compression: V.42bis, MN P5. - Error correction: V.42, MNP2-4. - Fax: G roup 3 fax, Class 1. V.17, V.27ter, V.29, V.21 channel 2. Modem-Only Models (Ambit): Data speed: 56 Kbps (V.90) max imum. Fax speed: 14.4 Kbps, C lass 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, M NP5. Error correction: V.42, MNP2-4. Fax: G roup 3 fax, Class 1. V.17, V.27ter, V.29, V.21. Input/Output Universal serial bus (USB). 9-pin, 115,200-bps serial (16550 UART). 25-pin bi-directional ECP/EPP parallel. 15-pin VGA video-out w ith DDC support. (Resolution up to 1600 × 1200 × 64K or 16M colors. R efresh rate up to 60 to 100 Hz, depending on resolution.) Dual display. PS/2 keyboard/mouse. 4-Mbps IrD A-compliant infrared port. Expandability One Ty pe III or two T ype II 16-/32-bit PC Card slots (3.3- and 5-V support). CardBus enabled. Plug-in module bay for accessory modules. Optional port replicator, mini dock, and docking system. Software Microsoft W i ndows 95, 98, or 2000. W indows 95/98/2000-compatible Plug-and-Play. Advanced Pow er Management (APM ) (W indows 95 and 98 only ). DMI w ith HP TopTools. HP e-center (North America English only). Adobe Acrobat Reader. Agaté Tioman for HP (Hot Sw ap) (W indows 95 and 98 only ). QuickLink (W indows 98 only) . DiagTools. VirusScan. Online Reference Guide . Recovery CD included. Centralized w orldwide BIOS and driver update service.
HP Om niBook 6000 Product Inf orm ation 1-11 Security Features User and administrator passwords. System, hard drive, and docking passw ords. PC identification displayed at boot. DM I-accessible electronic serial number. Kensington Microsav er lock slot. Environmental Limits Operating temperature: 5 to 35 ° C (41 to 95 ° F). Operating humidity: 20 to 90 percent RH (5 to 35 ° C). Operating altitude: up to 3000 m (10,000 ft). Storage temperature: –20 to 50 °C (–4 to 122 ° F). Major ICs CPU: Intel Mobile Pentium III or Celeron processor. South Bridge: PIIX4M . Display controller: ATI M obility M or M 1. Audio controller: ESS Maestro-3E and ESS ES1921. CardBus controller: TI PCI 1420. Keyboard/embedded controller: National PC87570. BIOS flash: SST28SF040. Super I/O: National NS97338.
1-12 Product Inf orm ation HP OmniBook 6000 Table 1-8. O mniBook 6000 Series A ccessories Accessory Description OmniBook 6000 Compat. 900B Compat. 4150B Memory F1456B 32-MB SDRAM (100 MHz) ex pansion module ••• F1457B 64-MB SDRAM (100 MHz) ex pansion module ••• F1622B 128-MB SDRAM (100 MHz) ex pansion module ••• F1654A 256-MB SDRAM (100 MHz) ex pansion module ••• Hard Drives F2016A 18-GB internal hard disk drive • Modules F2008A Floppy disk drive cable (ex ternal) • F2009A Zip drive • F2013A Floppy disk drive module • F2015A DVD drive module • F2017A CD-RO M driv e module • F2018A 18-GB second hard drive module • F2022A LS-120 SuperDisk drive module • F2026A CD read/w rite drive module • Power Options F1454A 60-watt ac adapter ••• F1455A 75-watt auto/airline pow er adapter ••• F2011A Battery charger (ex ternal) • F2014A Lithium-ion secondary battery • F2019A Lithium-ion primary battery • 8120-6312 8120-6313 8120-6314 8120-6316 8120-6317 8120-8367 8120-8373 8120-8452 8120-8699 Replacement power cord (Australia) Replacement power cord (U .S., Canada, Taiw an) Replacement power cord (Europe) Replacement power cord (Japan) Replacement power cord (India, South Africa) Replacement power cord (Argentina) Replacement power cord (People’s R ep. of China) Replacement power cord (C hile) Replacement power cord (H ong Kong, Singapore, U.K.) ••• Ada pt er s F1469A PS/2 Y adapter ••• PC Cards F1623A 10/100-Mbps Ethernet 56-Kbps modem PC C ard by X ircom ••• F1625A 56-Kbps global modem PC Card by X ircom ••• F1626A 10/100-Mbps Ethernet PC C ard by 3Com ••• F1627A 56-Kbps US modem PC Card by X ircom ••• F1643A Realport 10/100-Mbps Ethernet 56-Kbps modem PC Card by Xircom ••• Docks F1451A Port replicator ••• F1452A Mini dock ••• F1453A Monitor stand (short) for F1451A and F1452A ••• F1477A Docking system and monitor stand (tall) ••• F2012A Docking tray • F2021A Docking module bay adapter •
HP Om niBook 6000 Product Inf orm ation 1-13 Internal Design The motherboard PCA is the central component of the Om niBook’s design. It play s a role in virtually all system functions. The CP U module and m ost other subsystems connect to the m otherboard. The following figure shows the connections am ong the OmniBook’s replaceable electronic m odules. In addition, the table on page 1- 14 lists the roles that the replaceable modules play in each of the OmniBook’s functional subsy stems. Figure 1-5. Replaceable Module Diagram Motherboard PCA Heatsink (fan) CPU module Volume PCA Plug-In Module or Battery Main Battery PCMCIA Socket PCMCIA Cards Hard Disk Drive Mini-PCI Card Mini-PCI Panel Top Case (speakers , t ouch pad, clic k buttons ) Power Supply PCA Displ ay Interface PCA SDRAM Module Keyboard (pointing stick) Displ ay Assembly
1-14 Product Inf orm ation HP OmniBook 6000 Table 1-9. Functional Structure Bootup CPU module Motherboard Floppy disk module Hard disk drive Main processor (M MO). Primary sy stem circuitry. First source of disk-based startup code. Second source of disk-based startup code. Processor CPU module Motherboard Main processor, numeric data processor, L1 and L2 cache. Primary sy stem circuitry. Memory Motherboard SDRAM module Display interface PCA No onboard RAM . Changeable RAM (2 slots). Video RAM . Power Battery Motherboard Power supply PC A ac adapter Power storage. ac adapter socket, power sw itch, lid switch, system-off switch, pow er supply. Power control circuitry. ac-to-dc converter. Display Motherboard Display assembly Display interface PCA PCM CIA/zoomed video controller. Display output, backlight, pow er converter for backlight. Display drivers, LVD S processing, display/graphics controller, v ideo RAM. Hard disk Motherboard Hard disk drive Hard disk controller. Hard disk mechanism. Floppy drive Motherboard Floppy disk module I/O controller, floppy connector. Floppy disk mechanism. Key board Motherboard Power supply PC A Keyboard Keyboard BIOS. Keyboard controller Key sw itches. Pointer Motherboard Power supply PC A Keyboard Top case Keyboard BIOS, pointing stick controller (PS/2 output). Keyboard controller. Pointing stick sensor. Touch pad sensor, click buttons, controller (PS/2 output). Audio Motherboard Display interface PCA Volume PCA Top case Audio controller, audio decoder, speaker amplifier, zoomed video controller. Microphone. External audio jacks, headphone amplifier, audio-off sw itch. Speakers. Status Motherboard Power supply PC A. Display interface PCA Top case LED circuitry. Keyboard controller. Keyboard LEDs. Main status LED s. Serial Motherboard I/O controller, serial connector. Parallel Motherboard I/O controller, parallel connector. Infrared Motherboard I/O controller, infrared transmitter/receiver. PS/2 port Motherboard Keyboard controller (part of pow er supply PCA), PS/2 connector. USB Motherboard Bus controller (South Bridge), USB connector. Docking port Motherboard Docking logic, docking connector. PCMCIA Motherboard PCM CIA socket PCMCIA controller. PCM CIA connectors.
HP Om niBook 6000 Removal and Replac ement 2-1 2 Removal and Replacement This chapter tells you how to remov e and replace the OmniBook’s rem ovable com ponents and assemblies. The items m arked by • in the following table are user-replaceable. Table 2-1. Remov al Cross-Reference • Battery, m ain (page 2-4). Battery, CMOS (page 2- 29). • Bumpers, display (page 2-12) • Cap, pointing stick (page 2-12). • Card, mini- P CI (page 2-9). Case, bottom (page 2- 22). Case, top (page 2-20). Cover, center hinge (page 2- 29). • Cover, left corner (page 2-12). Cover, left hinge (page 2- 29). • Cover, mi ni-PCI (page 2- 12). • Cover, SDRAM (page 2-12). • Cover, right corner (page 2-12). Cover, right hinge (page 2- 29). • Covers, screw (page 2-12). CPU module (page 2-18). Display assem b ly (page 2-12). Doors, docking (page 2-24). Doors, PCMCIA (page 2-24). • Drive, hard disk (page 2-7). • Feet, rubber (page 2- 12). Heatsink (with fan) (page 2-17). Key board (page 2-15). Panel, sound/IR (page 2-29). Panel, mini-PCI (page 2- 29). • Panel, power button (page 2-11). Panel, vent (page 2-29). PCA , display interface (page 2- 29). PCA, power supply (page 2- 29). PCA, motherboard (page 2-22). PCA, volume (page 2-29). • Plug-in module (page 2- 5). • SDRAM module (page 2- 6). Socket, PCMCIA (page 2-29). • Tray, hard disk driv e (page 2-7). Caution Alway s provide proper grounding when perf orm ing repairs. W ithout proper grounding, an electros tatic dischar ge can dam age the Om niBook and its com ponents. Notes Reassem bly steps are the reverse of the rem oval steps. Reas sem bly notes are included at the end of each s ection below. Sy mbols like this throughout this chapter show approxim ate full-s ize screw outlines. You can use these to verif y the sizes of sc rews before you install them. Ins talling a wrong-size screw can damage the unit. ( The symbol at the lef t represents an M2.5×5mm T -head sc rew.)
2-2 Rem oval and Replacem ent HP OmniBook 6000 Disassembly Flow chart The following diagram shows the general “path” y ou will use in disassembling the Om niBook to access any particular com ponent. Figure 2-1. Disassembly Flow Batt ery, ac adapter, s econdary batt ery Plug-in m odule, hard dis k drive * * Only if rem oving t op c ase, mot herboard, or bot tom c ase. Power button panel Keyboard Heatsink ( with fan ) Displa y assembly Top ca se Motherboard or botto m case If rem oving dis pl ay assem bly or hinge covers onl y CPU m odul e CMO S batte r y Hinge covers PCMC IA socket Display interfa ce PCA Power supply PCA Volume PCA Mini-PCI panel Vent panel Sound/IR panel Docking doors PCMCIA doors
HP Om niBook 6000 Removal and Replac ement 2-3 Table 2-2. Required Equipment • Small Phillips screwdriver, preferably magnetized. • Small flat-blade screwdriver. • IC (PLCC) removal tool (similar to OK Industries EX-5). Table 2-3. Recommended Screw T orques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 1.3 – 1.8 1.1 – 1.5 M2.5 (2–11 mm long) 3.0 – 3.5 2.6 – 3.0 M2.5 (12–19 mm long) 2.5 – 3.0 2.2 – 2.6 M3 3.0 – 3.5 2.6 – 3.0
2-4 Rem oval and Replacem ent HP OmniBook 6000 Remov ing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its compartment. Figure 2-2. Removing the Battery Reassembly Notes • Insert the front (rounded) end of the battery into the battery com partment on the bottom of the computer, and lower the back end in until it clicks into place.
HP Om niBook 6000 Removal and Replac ement 2-5 Remov ing a Plug-In Module (User-Replaceable) Required Equipment • None. Removal Procedure 1. Press the button on the module release latch, and slide the latch toward the front of the com puter. Figure 2-3. Removing a M odule 2. Grasp the module and pull it out. Figure 2-4. Removing a M odule
2-6 Rem oval and Replacem ent HP OmniBook 6000 Remov ing an SDRA M Module (User-Replaceable) The OmniBook 6000 has no SDRAM on its m otherboard, but has two slots for that hold two SDRAM modules. One slot contains a SDRAM m odule installed at the factory. Table 2-4. SDRAM Module Replacement Part Numbers Description Part Number Exchange Part N umber SDRAM module, 32-MB (100 MHz ) 1818-7950 SDRAM module, 64-MB (100 MHz ) 1818-7951 F1660-69103 SDRAM module, 128-MB (100 MHz ) 1818-7952 F1660-69104 SDRAM module, 256-MB (100 MHz ) 1818-7953 F1654-69101 Caution Handle the SDRAM module only by its edges and provide proper grounding, or you might dam age the board by electrostatic dischar ge. Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Turn the unit bottom- side up, loosen the screw holding the SDRAM cover (the cover retains the screw), and remove the cov er. 3. Release the two latches at the sides of the SDRAM m odule, so the free edge of the board pops up. 4. Pull the board out of the connector. Figure 2-5. Removing a SDRA M M odule Reassembly Notes • Gently press the SDRAM module into the connector at about a 30° angle, until it is fully inserted. Then press down on both sides until the latches snap closed.
HP Om niBook 6000 Removal and Replac ement 2-7 Remov ing the Hard Disk Drive (User-Replaceable) Table 2-5. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part N umber Drive, hard disk (5 G B, 9.5 mm, Hitachi) 0950-3825 F2072-69103 Drive, hard disk (6 G B, 9.5 mm, Hitachi) 0950-3732 F1660-69108 Drive, hard disk (6 G B, 9.5 mm, IBM) 0950-3710 F1711-69106 Drive, hard disk (10 G B, 9.5 mm, IBM) 0950-3831 F2072-69104 Drive, hard disk (12 G B, 9.5 mm, Hitachi) 0950-3733 F1660-69107 Drive, hard disk (18 G B, 12.7 mm, IBM) 0950-3712 F1660-69106 Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Turn the unit bottom side up and rem ove both hard drive screws. 3. Raise the cover on the end of the driv e so that its retainer tab is free of the computer casing, then gently pull the hard driv e out of the computer. Figure 2-6. Removing the Hard Disk Drive 4. Remov e all six screws from the holder and driv e case, then lift the drive out of the holder. 5. Notice that the hard drive has a pin connector attachm ent at one end. Carefully remove this connector from the end of the driv e. Work alternately at each end so that the connector slides off evenly without bending the connector pins. Screws, M 2.5×4mm (2)
2-8 Rem oval and Replacem ent HP OmniBook 6000 Figure 2-7. Removing the Hard Disk Case • Slide the cover down into place so the retainer tab engages the casing. • Carefully put the pin connector back onto the pins on the end of the new hard driv e. Work at each end alternately so that the connector slides on ev enly without bending the connector pins. • Of the six screws that go in the holder and drive case, the thinner screws go nearest the connector. Important If you are installing a new hard drive, create a Hibernate par tition on the drive before loading any software—s ee “Creating a Hibernate Partition,” below. Creating a Hibernate Partition When you install a new hard driv e, alway s create a Hibernate partition on the drive before loading any software. 1. Plug in the ac adapter. 2. Insert the Recovery CD in the CD-ROM drive. 3. Shut down and restart the com puter. When y ou see the HP logo, press ESC twice. 4. Select the CD or DVD drive as t he boot device. 5. When the Recovery CD dialog box appears, follow the display ed instructions. If prompted, accept the recomm ended partition size. If y ou install the factory software, the recovery process can take up to 10 minutes. I f y ou want to create the Hibernate/diagnostics partition without installing the factory software, click Advanced and select the option to not install the operating sy stem. 6. When prom pted to reboot the com puter, press CTRL AL T DEL and foll ow any instructions that appear onscreen. Screws, M 2×4mm (2) Pin connector Screws, M 3×2mm (2) Screws, M 3×2mm (2)
HP Om niBook 6000 Removal and Replac ement 2-9 Remov ing the Mini-PCI Card (User-Replaceable) Certain OmniBook m odels include a mini-PCI card. Table 2-6. M ini-PCI Card Replacement Part Numbers Description Part Number Exchange Part N umber Card, mini-PCI (LAN/modem) F2072-60902 Card, mini-PCI (SW modem) F2072-60903 Caution Handle the mini- PCI card only by its edges and provide proper grounding, or you might dam age the board by electrostatic dischar ge. Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. L oosen the screw holding the mi ni-PCI cov er (the cover retains the screw), and rem ove the cover. 3. Release the latches at the sides of the board, so that the free edge of the board pops up. 4. Detach all the cables from the board. 5. Gently pull the board out of its connector. Figure 2-8. Removing the M ini-PCI Card
2-10 Rem oval and Replacem ent HP OmniBook 6000 Reassembly Notes • Gently press the mi ni-PCI card into the connector at about a 30° angle, until it is fully inserted. Then press down on both sides until the latches snap closed.
HP Om niBook 6000 Removal and Replac ement 2-11 Remov ing the Pow er Button Panel (User-Replaceable) Required Equipment • Small flat-blade screwdriv er. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Carefully insert the screwdriver blade under the power button panel along the edge shown below , and gently pry up the center of the cover. 3. Insert a thum b or finger under the center of the panel, and lift the panel out. Figure 2-9. Removing the Power Button Panel Reassembly Notes • Insert the left end of the panel into the top case, and press the panel into place.
2-12 Rem oval and Replacem ent HP OmniBook 6000 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-7. Replacing Small Part s (User-Replaceable) Part Replacement Procedure Cap, pointing stick Pull the cap off the pointing stick. Bumpers, display (on display bezel) Insert a small flat-blade screwdriv er under the bumper and pry it loose. To replace, firmly press the adhesive side of the bumper into the recess. Cover, mini-PCI On the bottom of the computer, loosen the screw in the mini-PCI cover (the cover retains the screw) and remov e the cover. Cover, SDRAM On the bottom of the computer, loosen the screw in the SDRAM module cover (the cover retains the screw) and remov e the cover. Covers, screw (on display bezel) Insert a small flat-blade screwdriv er under the cover and pry it loose. T o replace, firmly press the adhesive side of the cov er into the recess. Covers, left/right corner From the bottom of the computer, remove the screw s holding the corner covers, then remove the covers. Feet, rubber (on bottom of unit) Insert a small flat-blade screwdriv er under the foot and pry it loose. To replace, firmly press the adhesive side of the foot into the recess.
HP Om niBook 6000 Removal and Replac ement 2-13 Remov ing the Display A ssembly (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Remov e the power button panel (page 2-11). 3. F rom the back of the com puter, remove the two screws near the PS/2 key board/mouse port, and the two near the ac adapter jack. 4. F rom the bottom of the computer, remove the two screws from the rear corners. 5. Open the display . Remov e the screw from the display ’s ground wire, and disconnect the main cable. 6. Remov e the screws from the center hinge cover, and from the left and right hinges. 7. L ift the display off of the com puter.
2-14 Rem oval and Replacem ent HP OmniBook 6000 Figure 2-10. Removing the Display Reassembly Notes • Before installing any screws, m ake sure the center hinge cover fits over the tab in the bottom case. Important • Make s ure the DIP switches on the display interface PCA m atch the s ettings shown on the label on the display cable, or y ou r isk dam aging the display. • If you change the DIP switches, you must also repr ogram the EEPROM for the new display— see page 2-26. If the EEPROM is not program m ed corr ectly, the display will not turn on. Screws, M2.5×6mm ( 5) Screws, M 2.5×6mm (2) Screws, M 2.5×6mm (4) Label with DIP sw itch settings
HP Om niBook 6000 Removal and Replac ement 2-15 Remov ing the Keyboard (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Remov e the power button panel (page 2-11). 3. F rom the bottom of the unit, remove the single screw marked with a “K .” Caution Be caref ul not to touch the heatsink until it has cooled. It could be hot if the com puter was running recently. 4. Remov e the four retaining screws from the tabs along the back end of the keyboard. Figure 2-11. Removing the Keyboard 5. Raise the back end of the key board, then lift the key board out of the computer. Be careful not to pull on the cables connecting the keyboard to the com puter. 6. L ay the key board face down on the top case, slightly forward of its normal position. Be careful not to pull on the cables. 7. Release the pointing stick flex cable (narrow) from the motherboard, and disconnect the keyboard flex cable (wide). Screws, M 2.5×6mm (3) Screw, M 2.5×8mm Screw, M 2×15mm
2-16 Rem oval and Replacem ent HP OmniBook 6000 Figure 2-12. Unplugging the Keyboard Cables Reassembly Notes • Lay the keyboard face down on the top case slightly forward of its norm al position, then reconnect the keyboard and pointing stick flex cables. • Slip the metal tabs on the bottom of the key board into their slots in the top case, then lower the keyboard into place. Keyboard and pointing stick flex cables
HP Om niBook 6000 Removal and Replac ement 2-17 Remov ing the Heatsink (w ith Fan) (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Remove these additional assem blies: • Power button panel (page 2-11). • Key board (page 2-15). 3. Disconnect the fan cable through the opening in the heatsink. 4. Remove the fiv e retaining screws. 5. L ift the heatsink out of the unit. Figure 2-13. Removing the Heatsink Screws, M 2.5×6mm (4) Fan cable Fan cable socket Screw, M 2×4mm
2-18 Rem oval and Replacem ent HP OmniBook 6000 Remov ing the CPU Module (HP Authorized Service Prov iders Only) Table 2-8. CPU/M otherboard Component Compatibility Pentium III models Celeron models CPU module F1979-69101 (600/500 M Hz) F1980-69101 (650/500 MH z) F2072-69102 (700/600 MH z) F2072-69101 (550 MH z) PCA, motherboard F2072-60913 F2072-60914 Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriv er. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Remove these additional assem blies: • Power button panel (page 2-11). • Key board (page 2-15). • Heatsink (page 2-17). 3. Turn the lock screw one- half turn counterclockwise to release the CPU module, and remov e the CPU module from the m otherboard.
HP Om niBook 6000 Removal and Replac ement 2-19 Figure 2-14. Removing the CPU Module Reassembly Notes • Carefully insert the CPU module into the m otherboard, and turn the lock screw one-half turn clockwise to secure the CPU module. • The CPU module is keyed for installation, and can only be inserted one way. Note: Sett ing the Speed Step Pow er Level DIP Sw itches W henever y ou ins tall a new CPU, y ou m ust m ak e sure the SpeedStep power level DIP s witches are set cor rectly for that CPU. Thes e switches are loc ated on the mother board next to the volum e PCA, and control the power level to the CPU in the SpeedStep high-speed m ode. The s ettings to use depend on the “Q” batch num ber printed on the upper s urface of the CPU. The f ollowing settings are for batch num ber Q49: 1: ON 2: ON 3: ON 4: OFF 5: ON 6: not used For other batch num bers , see the appropriate Servic e Note. CPU module lock screw CPU module Power-level DIP sw itches
2-20 Rem oval and Replacem ent HP OmniBook 6000 Remov ing the Top Case (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Remove these additional assem blies: • Power button panel (page 2-9). • Key board (page 2-15). • Heatsink (page 2-17). • Display assem bly (page 2- 13). • Plug-in module (page 2- 5). • Hard disk drive (page 2-7). 3. F rom the bottom of the computer, remove the screw s holding the left and right corner covers, then remove the cov ers. Hint The right c orner cover m ay come of f m ore easily if you slide the plug-in module latc h forward. 4. Remove the four retaining screws from the bottom case. 5. Remove the two retaining screws located just inside the hard disk driv e compartment. 6. Remove the single screw inside the battery compartment. 7. F rom the top of the com puter, disconnect the speaker wires and the touch pad flex cable. 8. Remov e both retaining screws: one to the left of the right speaker, and one to the right of the touch pad flex cable. 9. Remov e the screw from the tab near the upper click buttons. 10. Raise the back of the top case, then lift it off the computer.
HP Om niBook 6000 Removal and Replac ement 2-21 Figure 2-15. Removing the Top Case Reassembly Notes • If y ou need to reinstall the sound/IR panel, m ake sure the volume control is oriented properly (pins facing inward). Insert the tabs on the end of the panel into the slots in the bottom case. • When reinstalling the right corner cover, first insert the tab at the back end of the cover into the case, then mov e the plug-in m odule latch forward and snap the cover ov er the latch and into place. Caution Be caref ul not to pinch the speak er wires when reinstalling the nearby retaining screws. Screws, M2. 5 x6m m ( 2 ) PCMC IA doors Screws, M 2.5x6mm (3) Screws, M 2.5x4mm (2) Cover, right corner Panel, sound/IR Panel, vent Cover, left corner Screw, M 2.5x2mm Docking doors Touch pad flex cable Screws, M2. 5 x6m m ( 3 )
2-22 Rem oval and Replacem ent HP OmniBook 6000 Remov ing the Motherboard or Bottom Case (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriv er. Removal Procedure Note: When Replaci ng t he M otherboard If poss ible, record the com puter’s Service ID befor e y ou replace the m otherboard. (You will then store the Service ID in the EEPRO M on the new motherboar d PCA.) Do this using the Servic e Utility disk —see page 2-26. 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Remove these additional assem blies: • Plug-in module (page 2- 5). • Hard disk drive (page 2-7). • Power button panel (page 2-11). • Key board (page 2-15). • Heatsink (page 2-17). • Display assem bly (page 2- 13). • Top case (page 2-20). 3. F rom the bottom of the computer, remove the three screws from the bottom case.
HP Om niBook 6000 Removal and Replac ement 2-23 4. F rom the top of the com puter, remove the six screws that attach the motherboard to the bottom case. 5. Bend the casing that surrounds the audio connectors outward slightly to release the connectors. 6. L ift the motherboard off of the bottom case. Figure 2-16. Removing the M otherboard Reassembly Notes • Insert the audio connectors through their openings in the bottom case, then lower the m otherboard into place. • When reinstalling the sound/IR panel, make sure the v olume control is oriented properly (pins facing inward). Insert the tabs on the end of the panel into the slots in the bottom case. • When installing the vent panel, insert the pin on the back end of the panel under the bracket on the bottom case. Screws, M 2.5x6mm (3) Screws, M 2x15mm (2) Screws, M 2.5x4mm (3)
2-24 Rem oval and Replacem ent HP OmniBook 6000 • If y ou need to install or replace the docking or P CMCIA doors, see the figures below. Figure 2-17. Installing Docking Doors Figure 2-18. Installing the Low er PCMCIA Door
HP Om niBook 6000 Removal and Replac ement 2-25 Replacing the Motherboard Installation Procedure Caution Replace the m otherboard only wi th one that is com patible with the Om niBook m odel and CPU module—s ee the table on page 2-18. 1. If present, rem ove the mini- PCI card and mini- P CI panel. 2. Remov e the screw from the display interface P CA, and carefully lift the PCA off of the connector underneath. 3. Carefully lift the power supply P CA off of the connector underneath. 4. Remove the screw from the volume PCA, and carefully lift the PCA off of the connector underneath. 5. Turn the lock screw one- half turn counterclockwise to release the CPU module, and remov e the CPU module from the m otherboard. 6. Install the abov e components from the old motherboard on the new motherboard. Figure 2-19. Replacing Motherboard Components 7. Make sure the SpeedStep power level DIP switches on the motherboard are set correctly for the CPU. See the note on page 2-19. 8. F ollow the “Reassembly Notes” on page 2-23. 9. Store the service I D, serial number, key board layout, and display inform ation electronically in the new motherboard, and reprogram the EEP ROM on the new motherboard with the proper settings for the display—see page 2- 26. If the EEP ROM is not programmed correctly , the display will not turn on. Power supply PC A Volume PCA Screw, M 2.5x4mm CPU module lock screw Screw, M 2.5x4mm Display interface PCA Screws, M 2x4mm (2)
2-26 Rem oval and Replacem ent HP OmniBook 6000 Storing Unit Information Electronically When replacing a motherboard PCA, you will need to download the OmniBook 6000 serv ice package from the Partnership Web site (see page vi). This package contains the followi ng: • Image for creating a bootable Display Update floppy disk. • Image for creating a bootable Serv ice U tilities floppy disk. • Readme file that explains how to create and use the abov e floppy disks. Use the Display Update floppy disk and Service Utilities floppy disk as described in the Readm e file to update the following data in the EEPROM on the motherboard: • LCD operating inform ation. • Computer’s serial number. • UUID (unique network I D). • Service ID.
HP Om niBook 6000 Removal and Replac ement 2-27 Replacing the Bottom Case Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number label and install a new overlay , or create a new serial number label using the steps below. 3. F ollow the “Reassembly Notes” on page 2-23. Installing a New Serial Number Label Download the latest version of the serial number label tem plate (Microsoft Word format) from the Partnership Web site (see page vi) under Support/Service in Technical Support Inform ation. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location. 1. Open a new docum ent based on the serial label template. 2. Enter the information from the old serial label, and print the new label on plain white paper. The new label does not have barcodes. 3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of the label goes toward the front of the case. 4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers and protects the serial label. HP Serial Number (S)TW711A 1234 1YR (1P) F2072 W EA MFG# T W711A1234 Made in Taiwan Figure 2-20. Example of Serial Number Label
2-28 Rem oval and Replacem ent HP OmniBook 6000 Repairing the BIOS IC (HP Authorized Service Prov iders Only) The BIOS IC of the Om niBook 6000 is not replaceable: • If the BIOS I C is defective, y ou must replace the power supply PCA. • However, if the BIOS I C might only be corrupted, y ou can attempt to repair it using a Crisis Recovery floppy —see the information below. Note: Reprogramming the BIOS IC A new BIOS IC contains only enough basic program m ing to boot the Om niBook. Af ter installing a new power supply PCA, y ou m us t reprogram the BIOS IC, pref erably w ith the latest BIOS. You can download the latest BIOS from the HP Notebook W eb site (see page vi )— follow the directions provided. If y ou do not have a BIOS Crisis Recovery floppy, download the package from the Partnership Web site (see page vi) under Product Support Inform ation in the Service and Support L ibrary . Follow the instructions for creating the floppy. Caution Make s ure you are using the correct BIOS Cr isis Recover y floppy for the Om niBook m odel you are repairing. T he program does not verify the Om niBook m odel, so you could install the wrong BIOS image. 1. Insert the BI OS Crisis Recovery floppy in the floppy drive. 2. If the com puter does not boot from the BIOS Crisis Recov ery floppy , try plugging the boot- block jumper into the Om niBook parallel port, then go to the next step. See the wiring diagram below. (I n many situations you can skip this step—especially if the computer prev iously display ed a BIOS checksum error.) 3. Turn on the computer and allow it to boot from the floppy disk. I f the computer does not turn on at all, do the followi ng steps to boot from the floppy disk: • Unplug the ac adapter. • Press and hold Fn B. • Plug in the ac adapter. • Release Fn B. 4. Wait while the BIOS is reprogram med—the display is blank for a m inute or more while this happens. I f y ou plugged in a boot block jumper, unplug it before the com puter automatically reboots. 5. After the BIOS is repaired and reprogram med, check the BIOS version to see w hether it is the latest version. If necessary , reprogram the BIOS IC—see the note at the beginning of this topic.
HP Om niBook 6000 Removal and Replac ement 2-29 14 1 25 1 3 Figure 2-21. Boot-Block Jumper Remov ing Other Components (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriv er. Removal Procedure 1. Unplug the ac adapter, if present, and remov e the battery. Remov e the secondary battery if one is installed. 2. Remove the assem blies and follow the additional steps given in the table below. Table 2-9. Removing OmniBook Components Component Removal Procedure Additional Steps Battery , CM OS Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Reassembly Notes: After replacing the CM OS battery, set the correct time and date using the BIOS Setup utility or Date/T ime in the Control Panel. Case, bottom See page 2-22. Case, top See page 2-20. Covers, hinge (left, right, or center) Power button panel (page 2-11). Display assembly (page 2-13). Caution: When removing the center hinge cover, be careful not to pull on or damage the display cable. Reassembly Notes: M ake sure the center hinge cover fits over the tab in the bottom case. CPU module See page 2-18. Display assembly See page 2-13. Doors, docking Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). See the figure on page 2-24.
2-30 Rem oval and Replacem ent HP OmniBook 6000 Component Removal Procedure Additional Steps Doors, PCMCIA Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). See the figure on page 2-24. Heatsink (with fan) See page 2-17. Key board See page 2-15. Panel, sound/IR Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). Reassembly Notes: M ake sure the volume control is oriented properly (pins facing inw ard). Insert the tabs on the ends of the panel into the slots in the bottom case. Panel, mini-PCI Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). On the rear of the computer, remove the screw at the far left end (nearest the mini-PCI panel). Panel, vent Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). Reassembly Notes: Insert the pin on the back end of the panel under the bracket on the bottom case, and the tabs on the ends of the cover into the slots in the bottom case. PCA, display interface Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). Remove the screw from the board (see the figure on page 2-25), and carefully lift the board off of the connector underneath. Reassembly Notes: M ake sure the DIP switches on the new display interface PCA match the settings shown on the label on the display cable, or you risk damaging the display.
HP Om niBook 6000 Removal and Replac ement 2-31 Component Removal Procedure Additional Steps PCA, power supply Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). Carefully lift the board off of the connector underneath (see the figure on page 2-25). Reassembly Note: The BIO S IC on a new power supply PCA contains only enough basic programming to boot the OmniBook. After installing the new PCA, you must reprogram the BIOS IC, preferably with the latest BIOS. Y ou can download the latest BIOS from the HP Notebook W eb site (see page vi )—follow the directions provided. PCA, motherboard See page 2-22. PCA, volume Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). Remove the screw from the board (see the figure on page2-25), and carefully lift the board off of the connector underneath. Socket, PCMCIA Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). 1. On the bottom of the computer, loosen the screw holding the mini-PCI cover (the cover retains the screw), and remov e the cover. 2. Remove both screw s (M2x4mm) from inside the mini-PCI compartment. 3. Remove the tw o screws attaching the socket to the motherboard (see the figure on page 2-25). 4. Unplug the PCM CIA socket from the motherboard.

HP Om niBook 6000 Troubles hooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the OmniBook and identify ing faulty m odules: • Troubleshooting information  Troubleshooting the problem (page 3-3).  Verify ing the repair (page 3-3).  Suggestions for troubleshooting (page 3-4). • Diagnostic tools  Om niBook DiagTools diagnostic program (page 3- 14).  Power-on self-t est (page 3-21).  Sy card P CCtest 450 PC Card (page 3-24).  Desktop Management I nterface (page 3-25).  BIOS Setup utility (page 3- 27).
3-2 T roubleshooting and Diagnostic s HP OmniBook 6000 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that y ou follow the basic troubleshooting steps shown in the illustration below. Figure 3-1. Basic Troubleshooting Steps Check the customer’ s description of the problem and any supporting information. Try to duplicate the customer’ s problem. Troubleshoot the problem using - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-3 Troubleshooti ng the Pr obl em Record pertinent information about the unit: • Model and serial number. • Operating system and version. • BIOS version. • Accessories and peripherals used. Analyze the problem : • Observe Symptoms. Using the customer’s inform ation, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, take note of the functions that do work properly. • Separate Problems. If there is more than one sy mptom, separate them into distinct problem s. • Consider Causes. Keep in m ind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find possible causes.  The DiagTools diagnostic program tests most com ponents of the OmniBook’s com ponents using automatic and interactive tests, and will be y our primary troubleshooting tool. Other tools include the power-on self- test, DMI/TopTools (if installed), the BIOS Setup utility, and the Sycard PCCtest. The table on page 3-4 show s how y ou can use these tools to isolate the cause of the computer’s problem .  The troubleshooting suggestions on page 3-5 include general suggestions for repairing units with specific failure sym ptoms. Swapping modules that m ay be defective with others known to be good is generally an ideal way to find the module responsible for the problem . A failure symptom is rarely caused by m ore than one module, so y ou will not usually need to replace more than one m odule to correct a particular failure. After you replace a m odule, the computer will norm ally be in a confused state and lock up when you apply pow er. If this happens, press the sy stem-off switch: this resets the com puter and starts it in a known state. Verify ing the Repair Before returning the repaired unit to the customer, v erify the repair by running the following tests: • DiagTools Basic Diagnostic T est. Run the basic test of the DiagTools diagnostic program (page 3-14). –and– • Function Tests. Run tests that check the repaired function, such as in the DiagTools diagnostic program (page 3- 14). –and– • Failed Test s. Run any other tests that failed during troubleshooting.
3-4 T roubleshooting and Diagnostic s HP OmniBook 6000 Suggestions for Tr oubl eshooti ng Table 3-1. Scope of Diagnostic Tools Function DiagTools Powe r-On Self-Test Sy card PCCtest 450 DMI/TopTools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tes ts (System menu) Tests Describes Memory Tes ts (Memory menu) Tests Describes Describes Batteries Describes Display Tes ts (Video menu) Describes Hard disk Tes ts (IDE menu) Tests Describes Configures Floppy drive Tes ts (FDD menu) Tests Describes Describes Key board Tes ts (KBD menu) Tests Describes Pointer Tes ts (Misc menu) Describes Configures Audio Tests (Sy stem, Misc menus) Configures Serial Tests* (Misc menu) Describes Configures Parallel Tests* (Misc menu) Describes Configures LAN Tests** (User menu) Describes Modem Tests** (User menu) Infrared Tes ts † (Misc menu) Describes Configures PS/2 port Tes ts † (KBD, Misc menus) USB Tes ts † (USB menu) Describes Docking port Tes ts (using docks) PCMCIA Tes ts (Misc menu) Tests Describes ac adapter Status Docking products Tests ports and internal bus Status Configures CD-ROM drive Tes ts (IDE menu) Tests (w ith boot CD) Describes Configures Other plug-in modules Describes * The diagnostic test is more thorough if you use a loop-back connector. * 3Com modem only; the test checks only the internal hardware up to the mini-PCI card, and does not check the mini-PCI panel or any ex ternal cabling. † Use an appropriate external dev ice to exercise the port. See the help text for the tests in the menu.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-5 If y ou cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-2. T roubleshooting Suggestions Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes, check to see w hat replaceable modules are involved in the system function and what roles they play. See the figure on page 1-13 and the table on page 1-14. Startup Does not boot on ac or battery. Check the power source. Press the system- off switch to reset the computer. Press the blue sleep button to turn the computer on. Unplug the ac adapter and remove all batteries, then reconnect power. Remove all but one SDR AM modules and try again. Reinsert any other SDRAM modules and try again. ac adapter. SDRAM module. CPU module. Power supply PC A. Display interface PCA. Motherboard. Display assembly . Hard drive. Check ac adapter. Remove any SDRAM modules and retry. If power status light does not turn on, reprogram BIOS, replace power supply PCA, replace motherboard. If power status light turns on but display remains off, try external monitor. If monitor shows successful boot, replace display assembly. If monitor shows activ ity but BIOS does not complete, replace display assembly. If monitor is blank, replace display interface PCA, replace display interface, replace motherboard. If power status light and display turn on, BIOS completes, but OS does not start from hard disk or from floppy drive, replace C PU module, then motherboard. If OS starts from floppy driv e, reload hard drive, replace hard drive. Beeps once, spins hard disk, repeats, but does not boot. SDRAM module. Make sure at least one SDRAM module is installed. Does not boot on battery, but boots on ac. Check battery lev el on battery LEDs. Check battery contacts. If available, try another battery . Battery or contacts. Motherboard. Does not boot from floppy drive. Make sure the floppy disk is bootable. Make sure the floppy drive is installed or connected correctly. Use BIOS Setup to check the boot order and to make sure that floppy boot is enabled. Try using alternate connection (with or w ithout floppy cable). Floppy drive or contacts. Floppy cable. Motherboard.
3-6 T roubleshooting and Diagnostic s HP OmniBook 6000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Does not boot from a CD or DVD in the CD/DVD drive Make sure the CD or DVD is bootable. Use BIOS Setup to check the boot order. Restart the computer. Test the DVD driv e with the DiagTools diagnostics. CD/DVD drive module. Motherboard. Error message such as “Invalid system disk” or “Auto IDE error”. Check for a disk in floppy drive. Check boot order in BIOS Setup. Remove and reinsert hard drive. Hard drive contacts. Hard drive. If unit boots from floppy drive, check for corrupt files on hard drive, reload hard drive, replace hard drive. Sluggish startup or shutdown. Run ScanDisk and Disk Defragmenter to check and optimize the hard drive. Delete temporary and unneeded files. Use the suggestions shown at left. Password has been forgotten. Verify proper ow nership, then follow the remov al procedure with the ow ner and log the appropriate data—see page 5-1. The user must call T echnical Support and provide proof of ownership. Passw ord removal is restricted to certain sites. See page 5-1. Powe r/Battery Short battery operating time. Turn dow n display brightness. Check power management settings in BIOS Setup. Tr y the default settings. Shut down and restart. During boot at the F2 prompt, press F6. This starts a process that recalibrates the battery gauge, possibly improving operating time. W hen the discharge cycle ends, you may hav e to unplug and reconnect the ac adapter to begin recharging. Certain applications can cause excess pow er usage. (User can get the Intel Power Mon it o r f ro m www. in t e l .c om and monitor CPU load.) PCM CIA card use can affect battery life. Some PCM CIA cards draw pow er even while not in use. Heavy modem use can affect battery operating time. Battery. Motherboard. Battery capacity often decreases after a year or more. Does not run on battery; empty battery indication. Check the battery and contacts. If one is available, try another battery. Battery or contacts. Motherboard.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-7 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Battery does not charge. Check the power source. Check the battery contacts. If available, try another battery and ac adapter. Mov e the computer away from any nearby heat source. Unplug the ac adapter and allow the battery to cool down. Check for blocked air vents. Battery or contacts. ac adapter. Motherboard. Heatsink. Check battery and ac adapter. Check heatsink. Secondary battery does not charge. Check the power source. Make sure main battery is fully charged. If not, secondary battery w ill not charge. Check contacts on second battery. Second battery or contacts. Motherboard. Battery indicator is inaccurate. The T ime Remaining is an estimate based on how quickly the computer is using power at the moment. It therefore depends on the current task, and assumes that power w ill be used at the same rate until the battery runs out. So, for example, if the computer is performing a task requiring a good deal of power (such as reading from a CD or DVD ), the value w ill probably show too little time remaining. Display Dark display, no light. Adjust display brightness. Press Fn F5 sever al times. Try ex ternal monitor. Display cable connection. Display assembly . Motherboard. Set DIP sw itch on display interface PCA to match label on display cable. Reprogram EEPROM for display ty pe— see page 2-26. Check the cable connection. Replace the display assembly. If an external monitor displays no image, replace the motherboard. W hite display. Adjust display brightness. Display assembly . Display interface PCA. Erratic display. Display cable connection. Display assembly . Bright or missing pixels or lines. See quality statement on page 5-2. Display cable connection. Display assembly . See quality statement on page 5-2.
3-8 T roubleshooting and Diagnostic s HP OmniBook 6000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Hard disk Hard disk never spins. Check the power source. Remove and reinsert the hard drive. Check the connector. Hard drive or connector. Motherboard. If the drive case is damaged, the drive may not operate properly. Hard disk makes clunking or scratching noise. Back up the drive immediately. W as the computer or drive dropped? Hard drive. Check the computer and drive for evidence of customer abuse. Hard disk makes buzzing or w hining noise. Back up the drive immediately. Check for alternate noise sources, such as a PCM CIA drive or fan. If a keystroke causes the sound to change, it may be from the power supply PCA. Depends on the source of the noise. Files are corrupted. Run the VirusScan program. Check the disk surface by running Scandisk (W indows 95/98) or by using the Tools tab in the disk’s Properties sheet (W indows 2000). Test the hard disk drive w ith the DiagTools diagnostics. Use the Recovery CD to restore original factory software. Use the suggestions shown at left. Drive capacity is less than normal. Check the disk surface by running Scandisk (W indows 95/98) or by using the Tools tab in the disk’s Properties sheet (W indows 2000). Check partitions using FDISK (W indows 95/98) or Control Panel, Administrative Tools, Computer M anagement under Storage (W indows 2000). Hard drive. Use the suggestions shown at left. Recreate the Hibernate partition, then partition and format the disk. Floppy drive General problems. M ake sure floppy drive module is installed or connected correctly. Try using alternate connection (with or w ithout floppy cable). Check settings in BIOS Setup. Floppy drive module or contacts. External floppy drive cable. Motherboard. Floppy drive does not work as 3-mode drive. 3-mode drive is not supported when the driv e is connected to a dock. External floppy drive cable. Floppy drive module. Key board Some or all keys do not work properly. Check settings in BIOS Setup. Keyboard. Power supply PC A. Motherboard. Try reinserting the flex cable in the connector on the power supply PCA.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-9 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments PS/2 keyboard and mouse with Y - adapter do not work. Check devices separately . Y-adapter. PS/2 device. Motherboard. Pointing stick General problems. Slide and hold the pow er button four seconds to reset the computer. Check settings in Control Panel. Make sure pointing stick is enabled in Mouse Properties. Make sure the pointing stick is enabled in BIOS Setup. Keyboard. Power supply PC A. Motherboard. Try reinserting the flex cable in the connector on the power supply PCA. Special pointing stick features not working. In Mouse Properties, select the Synaptics PS/2 TouchPad driver. (T he driver is installed from the directory \hp\Drivers\T ouchpad.) Keyboard assembly. Power supply PC A. Motherboard. Touch pad General problems. Slide and hold the pow er button four seconds to reset the computer. Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties. Make sure the touch pad is enabled in BIOS Setup. Check pointing stick settings in Control Panel. Top case. Power supply PC A. Motherboard. Special touch pad features not working. In Mouse Properties, select the Synaptics PS/2 TouchPad driver. (T he driver is installed from the directory \hp\Drivers\T ouchpad.) Top case. Motherboard. Click button does not work. Top case. Motherboard. Audio No sound is audible. Increase sound volume (Fn UP and software controls). Check settings in BIOS Setup. Check whether sound is enabled (audio-off button and software controls). Check for sound resource conflicts in Device M anager. Top case. Volume PCA Motherboard. Check operation using headphones or external speakers (volume PCA). Sound does not record. Check settings in BIOS Setup. Check software controls. Test audio w ith DiagTools diagnostics. Display interface PCA. Volume PCA. Motherboard. Check operation using external microphone (v olume PCA).
3-10 T roubleshooting and Diagnostic s HP OmniBook 6000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Serial/Parallel/USB General problems. Check connections. Check settings in BIOS Setup. Check settings in Control Panel. Test ports w ith DiagTools diagnostics. For USB: check for latest versions of drivers. Motherboard. Use loop-back connector when testing serial or parallel port—see page 3-16. Modem General problems. In Control Panel, open Modems (W indows 95 or 98) or Phone And Modem Options (W indows 2000). Make sure the parity , speed, word length, and stop bits match on sending and receiving modems. Open the hardw are Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. Use an analog telephone line (2, 3, or 4 wires), not a PBX or digital line. In a hotel, ask for a data line. Try disabling error correction and data compression. Mini-PCI card. Mini-PCI panel. Motherboard. LAN/Network General problems. Check connections. Try connecting a different computer to the cable. Check settings in BIOS Setup. Check settings in Control Panel. Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-T X operation. Max imum cable length is 100 meters (330 feet). Run the DiagTools LAN test. Mini-PCI card. Mini-PCI panel. Motherboard.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-11 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Infrared General problems. Infrared is disabled and no drivers installed as shipped. (Drivers are included.) Check settings in BIOS Setup. Remove any PC Cards from the computer (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. Motherboard. PCMCIA General problems. Restart the computer. Try the card in the other slot or in another computer. If the card requires an IRQ, make sure one is available. Check for conflicts or refresh the device list in Dev ice Manager. Zoomed Video is supported only in the low er slot. Check the HP Notebook W eb site for installation instructions (page vi). W hen using a PC card in a docking system, insert or remove the card w hile the system is turned on. Download current driv ers from the card manufacturer’s web site. PCM CIA socket. Motherboard. Using a flashlight, look for bent pins inside the PCM CIA socket. If both slots have problems, replace the motherboard. If only one slot has a problem, try replacing the PCM CIA socket. ac adapter Does not power the OmniBook Try another ac adapter, if available. ac adapter. Power supply PC A. Motherboard. The ac adapter cannot be repaired, and must be replaced. Miscellaneous Clock loses time Plug in ac adapter for 24 hours to charge CM OS battery. CMOS battery. Motherboard. Charge CM OS battery. Computer gets abnormally hot Alway s set the computer on a flat surface, so that air can flow freely around and underneath it Make sure the air v ents are clear. Games and other programs that drive CPU usage tow ard 100% can contribute. Heatsink. Check the heatsink for proper fan operation or heatsink damage.
3-12 T roubleshooting and Diagnostic s HP OmniBook 6000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Computer pauses or runs sluggishly May be normal W indows behavior (background processing can affect response time). Certain background operations (such as VirusScan) can affect performance. Press CTRL ALT DEL to see if an application is not responding. Restart the computer. If the hard disk has spun down to conserv e power, it can take several seconds to spin up (you can hear this). You can use the BIOS Setup utility to change the hard disk time-out to match the Standby time-out. Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. Check for overheating—see the previous symptom. If the computer’s hard disk drive frequently runs (as indicated by the hard drive light on the front of the computer) while the computer appears to be paused or running slowly , consider installing additional SDRAM. Check the amount of available free disk space. Delete temporary and unneeded files. Run the BIOS Setup utility and set the Power Management M ode to Max . Performance. Run the BIOS Setup utility and turn off Intel SpeedStep Mode. CPU module. Motherboard. If computer slows after a period of continuous activity, check heatsink—see the previous symptom.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-13 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Computer is still on but stops responding. Press CTRL ALT DEL and end any application that is not responding. Slide and hold the power button four seconds to turn off and reset the computer. Press the blue sleep button to turn the computer back on. If the above fails, insert a straightened paper clip into the system-off sw itch. Then press the blue sleep button to turn the computer back on. Accessories Docking product I/O problems Make sure ac pow er is connected to the dock. Make sur e computer is fully inserted in dock. Check computer’s power supply. Check settings in BIOS Setup. Try using the corresponding port on the computer while undocked. Docking product. Motherboard. Test the corresponding OmniBook ports while undocked. The port replicator and mini dock are not repairable—they must be exchanged. The docking sy stem is repairable—see its service manual. General plug-in module problems Check module contacts. Push system-off button. Plug-in module or contacts. Motherboard. Plug-in modules cannot be repaired, and must be exchanged.
3-14 T roubleshooting and Diagnostic s HP OmniBook 6000 Diagnostic Tools This section describes the following diagnostic tools y ou can use for troubleshooting and repairing the OmniBook: • OmniBook DiagTools program (below). • Power-on self-test (page 3-21). • Sycard PCCtest 450 PC Card (page 3-24). • Desktop Management Interface (page 3- 25). • BIOS Setup utility (page 3-27). OmniBook DiagTool s The DiagTools hardware diagnostic program prov ides two levels of testing: • User-level testing using a basic hardware test. • Advanced testing using individual hardware tests. Figure 3-2 . OmniBook Diagnostic Screens — Basic and A dvanced The tests are designed to run after the system reboots, so that the computer will be in a predictable state during the tests. The tests are non-destructive, and are intended to preserv e the state of the computer. The Om niBook reboots when you exit the program so driv ers can be loaded. Updating DiagTools You can download the latest version of DiagTools from the HP Notebook Web site (see page vi), then follow the included instructions.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-15 Running DiagTools 1. Restart the OmniBook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. Go through the first several screens. 4. When the hardware detection finishes, check the list of detected hardware. The following information and dev ices should be listed if applicable: Product name Cache mem ory Graphics adapter Processor type Main mem ory Serial ports BIOS v ersion IDE drives P arallel port Serial number Audio device Note If a device is not detected or fails its test, it m ight be conf igured incorrec tly in BIOS Setup (page 3-27). You can conf irm this by running BIOS Setup and check ing the settings. 5. Run the basic test. Press F2 to start the basic hardware test. If the basic test fails, y ou can press F6 and start a Wizard that runs a set of advanced tests for the failed component. Then generate a support ticket. 6. If y ou intend to exit without running the advanced tests, press F4 to sav e system and test information in the Support Ticket log file. Then rem ove the floppy disk, if present, and press F3 to exit. 7. Run the advanced tests. Press F2 to open the advanced test screen. 8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the following key s to run tests: ENTER Runs the highlighted test. F5 or SPACE Marks/unmarks the highlighted test. F6 Marks/unmarks all tests in the current m enu. F7 Marks/unmarks all tests in all m enus. F10 Runs all marked tests. I f any test fails, the error is logged (error code and description) and displayed tem porarily (error code). If several errors occur, look for patterns that m ight indicate a common cause. See the table on page 3-17 for repair suggestions. Consider these suggestions in com bination with other troubleshooting information.
3-16 T roubleshooting and Diagnostic s HP OmniBook 6000 9. When y ou are finished, press ESC to exit the advanced tests. 10. Press F4 to save sy stem and test information in the Support Ticket log file. 11. Exit. Press F3 to exit and reboot. 12. Optional: Check the log. The log file contains a hardware summ ary and a list of all test results and errors. Run C:\Dmi\Hputils\Hpsuppt.exe to retrieve the log file to this directory and open it in Notepad. Note that the serial and parallel port tests are more thorough if y ou connect a loop-back connector to the port before running the test for that port. See the wiring diagrams below . 14 1 25 13 6 1 9 5 Figure 3-3. Serial and Parallel Loopback Connectors
HP Om niBook 6000 Troubles hooting and Diagnostics 3-17 Interpreting the Res ults • The following table lists test groups, error codes, and suggestions for follow-up actions. Consider these suggestions in combination with other troubleshooting inform ation. Table 3-3. OmniBook Diagnostic Error Codes Code Suggestions Note: If the B I OS IC appears t o be corrupted, you c an t ry to repair it (s ee page 2-28). Sy stem Tests 0001h – 0008h Reseat or replac e the CPU m odule. 0009h Replac e t he power supply P CA. Replac e t he CPU modul e. Replace the m otherboard. 0010h – 0016h Reseat or replac e the CPU m odule. 001Eh Res eat or replace the CP U m odule. 0020h – 002Fh Reseat or replac e the CPU m odule. 0030h – 0040h Replace the m otherboard. 0041h Run BI OS Setup and chec k IRQ as s i gnm ents for all devi c es. 0050h – 0063h Replace the m otherboard. 0070h Replac e t he CMOS bat t ery. 0071h – 0076h Reset the s ystem , then run B I OS Setup and check s ettings . Replace the CMOS bat tery. Replace the m otherboard. 0077h Replac e t he m otherboard. 0078h Reset t he syst em , then run B IOS Set up and check s ettings . Replace the CMOS bat tery. Replace the m otherboard. 0079h Replac e t he CMOS bat t ery. Replace t he mot herboard. 0083h – 008Ah Reprogram t he B I OS IC. Repl ac e the power supply PCA . Repl ac e the m ot herboard. 00C0h – 00CCh Replace the CP U m odule. Memo ry Tests The addresses bel ow are absolut e (32-bi t ) addresses , and are not in the s egm ent: of fset f orm at. 0100h – 0101h Replace the m otherboard. 0102h Reprogram the BIOS IC. Replac e t he power supply PCA . 0120h Replac e t he S DRAM module (eac h 01000000h represents 16 MB). Repl ac e the m ot herboard. 0130h Test with cache off. Replace the SDRAM module (eac h 01000000h represents 16 MB). Replace the m otherboard. 0131h – 0150h Replace the S DRA M module (eac h 01000000h represents 16 MB). Repl ac e the m ot herboard. 0160h Rem ove all but one SDRA M module and repeat the tes t. Chec k the CPU m odule for shorts . Repl ac e the CPU m odule. Replac e the mot herboard. 0170h – 0172h Replace the m otherboard. Code Suggestions 0180h Replac e t he S DRAM module (eac h 01000000h represents 16 MB). Repl ac e the m ot herboard. 0181h Enable external c ache m em ory through BI OS Setup. Repl ac e the CPU m odule. 0182h Unload HIMEM.SYS or any programs us ing the extended memory allocated by HIMEM.SYS. 0183h Check instal l at i on of the SDRAM m odule. Replace the S DRA M module. Repl ac e the mot herboard. 0184h Check instal l at i on of the SDRAM m odule. Replace the S DRA M module. Repl ac e the CPU modul e. Replace the m otherboard. 0190h – 01A0h Replace the S DRA M module (eac h 01000000h represents 16 MB). Repl ac e the m ot herboard. 01A1h – 01A4h Replace the CP U m odule. 01B0h Test wi th cache off. Re place the SD RAM module (eac h 01000000h represents 16 MB). Replace the m otherboard. 01B1h – 01B2h Replace the S DRA M module (eac h 01000000h represents 16 MB). Repl ac e the m ot herboard. 01B3h Replac e mot herboard. Hard Disk Tests 0201h Replac e t he hard di s k. Replac e the mot herboard. 0202h – 0204h Repeat the tes t (chec k test param eters). Replace the hard di s k. 0205h Replac e t he m otherboard. 0207h Run BI OS Setup and chec k the hard dis k type. Check hard dis k connec t ors and m ot herboard connect or. Repl ac e the hard disk . Replace t he mot herboard. 0208h – 0209h Transient DMA error. Repeat the tes t. 020Ah – 0211h Repeat the t es t. Run S CA NDI SK or equival ent. 0220h Replac e t he m otherboard. 0240h Replac e t he hard di s k. Replac e the mot herboard. 0252h – 0254h Repeat the tes t (chec k test param eters). Replace the hard di s k. 025Ah – 0260h Repeat the t es t. Run S CA NDI SK or equival ent, Replace the hard di s k. 0265h Check hard disk c onnectors and m otherboard connect or. Repl ac e the hard disk . Replace t he mot herboard. 0275h Replac e t he hard di s k. 0280h Check hard disk c onnectors and m otherboard connect or. Repl ac e the hard disk . Replace t he mot herboard. 0281h Replac e t he hard di s k. 0290h Repeat t he t est. Repl ac e the hard disk .
3-18 T roubleshooting and Diagnostic s HP OmniBook 6000 Code Suggestions 0293h – 0296h Replace the hard di s k. 02AAh Check hard dis k connec t ors and m ot herboard connect or. Repl ac e the hard disk . Replace t he mot herboard. 02CCh Run BIOS S et up and check t he hard disk t ype. Replace the hard di s k. Replac e the mot herboard. 02EEh Run BIOS S et up and tem porari l y s el ec t a drive type that has more t han 200 c yl i nders , then repeat the tes t. 02F1h Reform at t he hard disk. Recreate t he Hi bernat e partiti on, t hen run FDISK t o partiti on t he hard disk. 02F3h Run SCANDIS K or equivalent. Ref orm at t he hard disk. If neces sary, rec reat e the Hibernate partiti on, t hen run FDISK t o partiti on t he hard disk. 02F4h – 02F5h Reform at t he hard disk. If nec es sary, recreat e the Hibernate part i t ion, then run FDI SK to partiti on t he hard di s k. 02FFh Check hard disk c onnectors and m otherboard connect or. Repl ac e the hard disk . Replace t he mot herboard. 9602h – 9607h (See Hard Disk Tes ts at end of table.) Floppy Disk Tests 0301h – 0304h Replace the f l oppy dri ve. Replace the mot herboard. 0305h Run Floppy Dis k Controll er t est. Mak e s ure the floppy dis k ette is f ully insert ed in the drive. Check t hat t he drive is properly ins talled i n or connect ed t o t he notebook. Repl ac e the disket te. Replac e f loppy drive. Replac e the mot herboard. 0306h Replac e t he f loppy drive. 0307h – 030Bh Run Floppy Disk Cont roller tes t . Make sure the floppy dis k ette is f ully insert ed in the drive. Check t hat t he drive is properly ins talled i n or connect ed t o t he com put er. Replace t he disket te. Replac e f loppy drive. Replac e the mot herboard. 030Ch Replace the f loppy drive. Key board Tests 0400h – 0401h Replace the power supply P CA . Replace the mot herboard. 0410h – 0414h Check t he k eyboard f lex cable connect ion. Replace the k eyboard. Replace t he power supply PCA . Repl ac e the m ot herboard. 0415h Replac e t he k eyboard. Replace t he display interfac e P CA. Replac e t he power supply PCA. Replace the m otherboard. 0416h – 0418h Replace the k eyboard. Replace t he power supply PCA . Repl ac e the m ot herboard. Serial P ort Tests 0601h For the external loopbac k tes t , m ak e s ure the loopback c onnector is instal l ed and c onstruct ed properly. For the external or int ernal l oopbac k test, replace the m otherboard. 0602h Replac e t he m otherboard. Code Suggestions 0603h For the external loopbac k tes t , m ak e s ure the loopback c onnector is instal l ed and c onstruct ed properly. For the external or int ernal l oopbac k test, replace the m otherboard. 0604h – 0605h Replace the m otherboard. 0606h For the external loopbac k tes t , m ak e s ure the loopback c onnector is instal l ed and c onstruct ed properly. For the external or int ernal l oopbac k test, replace the m otherboard. 0607h Make sure t he loopback c onnector is instal l ed and const ruc t ed properly. Replac e t he mot herboard. 0608h – 0617h Replace the m otherboard. Paralle l Port T ests 0701h For the external loopbac k tes t , m ak e s ure the loopback c onnector is instal l ed and c onstruct ed properly. For the external or int ernal l oopbac k test, replace the m otherboard. 0702h – 0706h Replace the m otherboard. 0707h Connect t he loopback c onnector. 0708h Replac e t he m otherboard. A udio Tests 0801h – 0810h Check s peak er connect i on. Repl ac e the top case. If this e rror also occur s for an ex ternal headphone, replace t he m otherboard. I f it occurs onl y f or an external headphone, replace the vo lume PCA. 08C0h – 08C2h Check t he s peak er connect i ons . Replace t he top case . If this error also o ccurs for an external headphone, replace t he m otherboard. If it oc curs only f or an external headphone, replace the vol um e PCA. 08D0h – 08F3h Replace the vol um e PCA. Repl ac e the mot herboard. Video Tests 0900h – 0905h Replace the m otherboard. 0911h If t his tes t fail s on the internal di s pl ay, replace the m ot herboard. 0912h – 0933h Replace the m otherboard. 2100h – 2102h Replace the di s play assem bly. Replac e the display adapt er P CA . Replace the mot herboard. I f error also oc curs with external monit or, replace t he m otherboard. 2110h – 2120h Replace the di s play adapter PCA . Repl ac e the mot herboard. Repl ac e the displ ay as sem bl y. 2130h Replac e t he di s play ass em bly. Replac e the display adapt er P CA . Replace the mot herboard. I f error also oc curs with external monit or, replace t he m otherboard. 2140h – 2141h Replace the di s play adapter PCA . Repl ac e the mot herboard. Repl ac e the displ ay as sem bl y. 2150h Replac e t he di s play ass em bly. Replac e the display adapt er P CA . Replace the mot herboard. I f error also oc curs with external monit or, replace t he m otherboard.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-19 Code Suggestions 9016h Reset t he com put er. Reprogram t he B IOS IC. Replace the power supply P CA . Replace the mot herboard. 9017h See c hapt er 5 for cos m etic guidelines. If warranted, replace the di s play assem bly. CD-ROM Tests 0A00h I ns ert a CD in the dri ve. 0A01h Repeat t he test . Repl ac e the CD-ROM drive. 0A02h No repair. (Autom atic c lose not s upport ed.) 0A03h I ns ert a diff erent CD in the dri ve and repeat t he test. Check t he c onnectors on t he CD-ROM drive and mot herboard. Replace the CD-ROM drive. Replace t he mot herboard. 0A04h I ns ert a data CD in t he drive and repeat the test. 0A05h I ns ert a diff erent CD in the dri ve and repeat t he test. Check t he c onnectors on t he CD-ROM drive and mot herboard. Replace the CD-ROM drive. Replace t he mot herboard. 0A06h I ns ert a data CD in t he drive and repeat the test. Replace the dri ve. 0A07h Repeat t he test . Repl ac e the drive. 0A08h I ns ert an audio CD and repeat t he test. Replace the dri ve. 0A09h Repeat t he test . Repl ac e the drive. 0A10h – 0A11h Insert an audi o CD and repeat the tes t . Replace the dri ve. 0A12h I ns ert a diff erent m ul t i s ession CD and repeat the test . Replace t he drive. SM BUS Tests 0E00h – 0E20h Replace the m otherboard. A TA PI Rem o vabl e Tests (LS-120) 0F01h Connect the LS -120 drive and repeat the t es t. 0F02h – 0F03h Insert a di f ferent dis k in the LS -120 drive and repeat the tes t. Chec k the connec t ors on the LS-120 drive and m ot herboard. Replace t he LS-120 drive. 0F04h Replace the LS -120 dri ve. 0F05h Repeat the tes t. Replac e the LS-120 drive. 0F06h Insert a di f ferent dis k in the LS -120 drive and repeat the tes t. Chec k the connec t ors on the LS-120 drive and m ot herboard. Replace t he LS-120 drive. 0F07h Replace the LS -120 dri ve. 0F08h Insert a di f ferent dis k in the LS -120 drive and repeat the tes t. Chec k the connec t ors on the LS-120 drive and m ot herboard. Replace t he LS-120 drive. 0F09h Replace the LS -120 dri ve. TI CardBus Tests 1201h Rem ove any attached I SA or PCI c ards and repeat the tes t. 1202h – 1203h Replace the m otherboard. 1205h – 1206h Insert a di f ferent P C Card and repeat t he test. Replace the P CMCIA s ocket . Replace the mot herboard. 1207h Reset t he com put er. Replace t he mot herboard. Code Suggestions USB Tests 1301h Reprogram the BIOS IC. Replac e t he power supply PCA . Repl ac e the m ot herboard. 1302h – 1316h Replace the m otherboard. 9006h (See US B P ort Test bel ow.) DVD Tests 1900h – 1902h Insert a di f ferent DV D i n t he dri ve and repeat the tes t . Replac e t he DV D drive. LA N/M odem Tests (3Com modem ONLY) 8000h Note: t he test c he cks only the in tern al hardware up to the mini -P CI card, and does not check t he m ini-P CI panel or any external cabling. Repeat the tes t with the LAN c able/phone li ne unplugged. Replac e t he c able/phone li ne. Check t he c onnec tions. Replace the m ini-P CI card. Replac e the m i ni -P CI panel. Replac e t he mot herboard. Fan Tests 9001h If t he f an is already running, you will not hear a change. Chec k t he fan connec t ion. Replac e t he heatsink . Replace t he m otherboard. 9002h Reset t he com put er. Replace t he mot herboard. USB Port Test 9006h Make sure a US B device i s connected t o the port you are test ing. Sel ec t the c orrec t speed for the devic e. Try another USB devi c e. Replace the m otherboard (or doc k c omponent , if applic able). IR Tests (FIR enabled, undocked) 9002h Reset t he com put er. Replace t he mot herboard. 9007h – 9008h Reset the c omput er. Run BIOS S etup and restore defaul t sett i ngs . Replace t he power supply PCA . 9009h Do not run t hi s test i n W indows. For the one- unit tes t , replace t he mot herboard. For the two- unit te st, make sure the IR por ts on the reflect or and t est c om puters are l i ned up, replace the m otherboard. 900Ah Repeat t he t est. For t he two-unit test , m ak e sure the IR port s on the ref l ec t or and test com put ers are lined up. Repl ac e t he mot herboard. 900Ch Repeat the t es t. Make s ure t he IR ports on t he reflect or and t est c om puters are l i ned up. Restart t he reflect or unit. Repl ac e the mot herboard. Dock Tests 9071h, 9073h Update BIOS in com puter. Replac e electronic s PCA in do ck. 9075h – 907Ah Replace elec t ronics P CA i n doc k. 907Bh Replac e LED/butt on assem bly in dock . 9082h Rerun tes t with known good comput er. Replace electroni c s PCA in doc k . 9088h Replac e el ec tronics P CA in dock . Hard Disk Tests 9602h Failure m ay oc cur soon. B ac k up data and replace the hard di s k.
3-20 T roubleshooting and Diagnostic s HP OmniBook 6000 Code Suggestions 9603h Repeat the hard dis k test . If other errors occur, follow the ins t ruc tions f or those errors . 9604h Bac k up data if pos sible, t hen reinstal l applicat i ons . Reform at the hard dis k. I f necess ary, rec reate the Hibernat e partiti on, then run FDISK to partit i on t he hard disk. 9605h Run ful l HDD t es t, For a c omput er t hat does not give an F10 prom pt at boot (no Hi bernat e partiti on) or t hat has a non-W indows operati ng syst em , t hi s error may not indicat e a failure. Otherwise, reform at t he hard di s k. I f nec essary, recreate the Hi bernat e partiti on, then run FDISK t o partiti on t he hard di s k. Code Suggestions 9606h Run the f ul l HDD t est. Ref orm at t he hard di s k. If neces sary, rec reat e the Hibernate part i t ion, then run FDISK to partit i on t he hard disk. 9607h Bac k up data, t hen ref orm at t he hard di s k. Replace the hard di s k.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-21 Pow er-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the default s etting), press ESC during boot to see POST mes sages. The PO ST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the computer boots. The system BIOS will not boot the operating system if system memory , the CP U, DMA, or the interrupt controller fails the POST diagnostic tests. P OST progress is indicated by a sequence of codes, and error m essages are displayed if possible. You should not necessarily interpret the failure of one or m ore POST tests as a hardware, software, or firmware failure. F irst, confirm the failure by perform ing a “clean” boot: • Remove all accessories, including SDRAM modules, floppy drive, port replicator, PC Cards, printer, external monitor, pointing dev ice, and key board. • Provide “clean” ac power—no auto adapter or unusual ac adapter configuration. • Press the system- off switch to start the computer from a known state. If the com puter fails to boot with a clean boot, it requires repair. If an error m essage appears, confirm the problem using other diagnostic tools. Not all P OST messages indicate a hardware, software, or firmware failure—som e messages are for inform ation only. If the BI OS detects a terminal error condition, it halts POST after issuing a terminal error beep code (see the following table). The beep code indicates the POST routine in which the terminal error occurred. Table 3-4. PO ST T erminal-Error Beep Codes Beep Codes* POST Description 1 One short beep before boot. 1-2 Search for option ROM s . 1-2-2-3 BIOS RO M checksum. 1-3-1-1 Test DRAM refresh. 1-3-1-3 Test 8742 Keyboard Controller (part of pow er supply PCA). 1-3-4-1 RAM failure on address line xxxx. 1- 3 -4 -3 R AM f a i l u r e on d at a bi t s xxxx o f lo w b yt e o f me m o r y b u s. 1- 4 -1 - 1 R AM f a i l u r e o n d a t a b i ts xxxx o f h i gh b yt e of m em o r y b u s . 2-1-2-3 Check ROM copyright notice. 2-2-3-1 Test for unexpected interrupts. 1 long-2 short Improper video configuration (check display DIP switches, replace display interface PCA) or external R OM checksum failure. 1 long-5 short Display DIP switches and EEPROM settings do not match (check DIP switch settings, reprogram EEPROM). * Up to four groups of short beeps, ex cept as noted.
3-22 T roubleshooting and Diagnostic s HP OmniBook 6000 The following table lists POST messages and explanations for reported problems. I f the sy stem fails after you m ake changes in BIOS Setup, reset the computer, enter BI OS Setup, and install the defaults or correct the error. Table 3-5. PO ST M essages Message Description 0200 Failure Fixed Di sk Fixed disk is not working or not configured properl y. Mak e s ure the fixed disk i s attac hed properly. Run Set up. Fi nd out if the f ixed-disk type is correct l y ident ified. 0210 Stuck key Stuc k key on keyboard. 0211 Key board error Keyboard not working. 0212 Key board Control l er Fai l ed Keyboard control l er f ailed tes t . May require replaci ng power supply P CA (c ontains k eyboard controll er). 0213 Key board l o cked – Unl o ck key switch Unlock t he system to proc eed. 0220 Monitor type does not match CMOS – Run SETUP Monitor type not c orrec tly ident i f i ed i n S etup 0230 Shadow RAM Failed at offset: nnnn Shadow RAM failed at of f set nnnn of the 64k bl oc k at which t he error was det ec ted. 0231 Sy stem RA M Fail ed at offset: nnnn System RAM fail ed at offset nnnn of in the 64k bl oc k at which t he error was det ec ted. 0232 Extended RA M Fail ed at offset: nnnn Extended mem ory not working or not c onfigured properly at of fset nnnn . Update to t he latest BIOS vers ion. 0250 Sy stem battery i s dead – Replace and run SETUP The CMOS clock battery indi c ator shows the bat t ery is dead. Connec t the ac adapt er f or at least 24 hours ; replace t he m otherboard. 0251 Sy stem CMOS checksum bad – Default configuration used System CMOS has been c orrupt ed or modif ied incorrec t l y, perhaps by an applic at ion program t hat c hanges data s t ored in CMOS. The BI OS instal l ed Def ault Set up V alues. I f you do not want these values , enter S et up and ent er your own values. If t he error pers ists , chec k the syst em bat t ery. Connect t he ac adapter for at l eas t 24 hours; repl ac e the m ot herboard. 0260 Sy stem timer error The tim er test f ailed. Requires replacem ent of m otherboard. 0270 Real time cl ock error Real-tim e cloc k fails B I OS tes t . May require replacem ent of m otherboard. 0280 Previous boot incom p l ete – Defaul t confi gurati on used Previous P OS T did not c om plete s ucces s f ully. PO S T l oads default val ues and offers t o run Setup. I f the fai l ure was c aus ed by incorrect values and they are not correct ed, t he next boot will likely fail. This error is cleared t he next time the s ys t em is booted. 0281 Memory Size found by P OS T differed from CM OS Memory size f ound by POST di f fered from CMOS. 02B0 Diskette drive A error 02B1 Diskette drive B error Drive A: or B: is present but fail s the BIOS POST di s k ette t es ts. Mak e s ure the drive is defined with the proper dis kett e t ype in Setup and t hat t he disket te drive is at t ached correc t ly. 02B2 Incorrect Drive A ty pe – run SETUP Type of floppy dri ve A : not correct l y ident ified in S etup. 02B3 Incorrect Drive B type – run SETUP Type of floppy dri ve B : not correct l y ident ified in S etup. 02D0 Sy stem cache error – Cache disabled RAM cache f ai l ed and B I OS disabl ed t he cache. May require replac ement of mot herboard. A disabled c ac he slows syst em perf orm ance c ons iderably. 02F0: CPU I D: CPU soc k et num ber for Multi-P rocess or error. 02F4: EIS A CM OS not wr i teabl e ServerBIOS 2 t est error: Cannot write to EIS A CMOS.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-23 Message Description 02F5: DM A Test Failed ServerBIOS 2 t est error: Cannot write to extended DMA (Direct Mem ory Acc es s) regist ers . 02F6: Softw are NMI Failed ServerBIOS 2 t est error: Cannot generate soft ware NMI (Non-Maskable Interrupt ). 02F7: Fa il-Safe Time r NMI Failed ServerBIOS 2 t est error: Fai l -S af e Timer t akes t oo l ong. device A ddress Confli ct Address c onflic t for spec i f ied device. A ll o cati on E rror for: device Run ISA o r EISA Co nfigur ation U tility to r esolve reso urce co nflict for th e specifie d dev ice. CD ROM Dri ve CD ROM Drive identif i ed. Entering SET UP ... Starti ng S etup program Failing Bits: nnnn The hex number nnnn is a m ap of the bit s at t he RA M addres s which failed t he m em ory t es t. Each 1 (one) in t he m ap indic at es a fail ed bi t . See errors 230, 231, or 232 above for of f s et address of t he f ailure in Sys t em, E xtended, or Shadow mem ory. Fixed Disk n Fixed disk n (0–3) identif i ed. Invalid Sy stem Configur ation Dat a Problem with NVRAM (CMOS) dat a. I/O device IRQ conf lict I/O devic e IRQ confl i c t error. PS/2 M ouse Boot Summ ary Screen: PS/2 Mouse i ns talled. nnnn kB Extended RA M Passed W here nnnn is the am ount of RA M in kilobyt es succ es s fully t es ted. nnnn Cache SRA M Passed W here nnnn is the am ount of s ystem cache i n k ilobytes s ucces s f ully tes t ed. nnnn kB Shadow RAM Passed W here nnnn is the am ount of s hadow RAM in kilobytes succ es s fully t es ted. nnnn kB Sy stem RA M P assed W here nnnn is the am ount of s ystem RAM in kil obyt es suc c essf ul l y t es ted. Operating sy stem not found Operating sys t em c annot be located on ei t her dri ve A : or drive C:. E nt er Setup and see i f fixed disk and dri ve A : are properl y i dent i f ied. Parity Check 1 nnnn Parity error f ound i n t he s ystem bus. B I OS attem pts t o locate t he addres s and displ ay i t on the sc reen. I f it c annot locat e t he address, i t displays ????. Parity is a met hod f or c hecking errors in binary dat a. A parity error indic ates t hat som e dat a has been corrupted. Parity Check 2 nnnn Parity error f ound i n t he I /O bus. B IOS att empt s t o locate t he address and dis play it on t he screen. I f it c annot locat e the address , i t displays ????. Press <F1> to resume, <F2> to Setup, <F3> for previ ous Displayed af t er any rec overable error m es s age. Pres s <F1> to start the boot proc es s or <F2> to enter Set up and change the s et t ings. P ress <F3> to di s play the previous s creen (usuall y an initial i zat i on error of an Option ROM, suc h as an add-on card). W rite down and follow the inform ation shown on the sc reen. Press <F2> to enter Setup Optional m essage di s played during POS T . PS/2 M ouse: PS/2 m ouse ident ified. Sy stem BIOS shadow ed System BIOS copied to s hadow RAM. UMB upper li m it segment address: nnnn Displays the address nnnn of the upper li m it of Upper Mem ory Blo cks, indicating rele ased segm ent s of the B I OS which can be reclai m ed by a virtual m em ory m anager. Video BIOS shadowed Video BI OS c opied to shadow RAM.
3-24 T roubleshooting and Diagnostic s HP OmniBook 6000 Sy card PCCtest 450 CardBus Car d (Opti onal ) The PCCtest 450 CardBus Card (version 1.05) available from Sy card Technology is the only recomm ended diagnostic tool that tests the functionality of the PCMC IA slots using a PCMCIA card. It is a Ty pe II CardBus Card that works with compatible test software to exercise PCMC IA functions. (For details, see the Sy card Technology Web site: http://www.sy card.com.) The PCCtest 450 product contains these components: • PCCtest 450 CardBus Card, version 1.05. • PCCtest 450 software disk. (Software updates are available at the Sycard Technology Web site: http://www.sycard.com.) • Configuration headers (PC Card/16-bit and CardBus/32-bit) that attach to the card. In addition, y ou will need this: • CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sy card P CMCIA connector. The Sycard PCCtest 450 provides the follow ing tests. See the Sy card documentation for details about running the tests. Table 3-6. Sycard PCCtest Commands Slot PCMCIA PC Card (16-bit) test (PC Card configuration header) CardBus (32-bit) test (CardBus configuration header) OmniBook 6000 (PCI1420) Upper Lower PCT450 -1 -v -b75 PCT450 -0 -v -b75 TEST CB -1 -v -b75 -jsD000:0 TEST CB -0 -v -b75 -jsD000:0
HP Om niBook 6000 Troubles hooting and Diagnostics 3-25 Desktop Management Interface (DM I) The Desktop Management Interface (DMI) is basically a set of rules for accessing information about a personal computer. Using DMI , an application program can determ ine, for example, which hardware and software components are present in a personal com puter, the operating system being used, and the number of accessory board slots available. Using the DMI interface, a local or remote application program can check which hardw are and software components are installed on y our computer, and may be able to tell how well they are working or whether any needs replacing. All this information is stored in a special Management I nformation F ormat (MIF ) file, installed on each personal computer as part of the DMI package. Installing the DM I Package The DMI package is included with the Om niBook, but must be properly installed before it can be used. Install the package as follows:. To install the DMI preloaded on the hard disk: 1. Start Windows, if it is not already running. 2. Click Start, Programs, HP TopTools for Notebooks, Setup. To install the DMI from the OmniBook Recovery CD or from floppy disks: 1. If y ou do not have a CD-ROM drive, create installation floppy disks by either of these m ethods: • Copy the DMI software from the \dmi directory of the Recovery CD (under \hp\Drivers) to two or more floppy disks (for example, copy the contents of the \disk1 subdirectory to disk #1). • If y ou have Web access, download the TopTools package from the HP Notebook Web site (see page vi), then create the floppy disks as directed. 2. Start Windows, if it is not already running. 3. Insert the Recovery CD into the CD- R OM drive, or insert disk #1 into the floppy drive. 4. Select and run the SETUP program from the dm i\disk1 directory on the CD (under \hp\Drivers), or from floppy disk #1.
3-26 T roubleshooting and Diagnostic s HP OmniBook 6000 Contents of the DM I Package The DMI software and associated docum entation is supplied either preinstalled on the OmniBook’s hard disk drive or on the Recovery CD. The contents of the package are the sam e in both cases. Since the information accessed by the D MI software is specific to a particular com puter, it must be installed on each computer separately . The DMI package included with the OmniBook can be used only w ith the OmniBook. The following software is supplied with the DMI package: • A Microsoft Windows utility (SETUP .EXE) to install and initialize the D MI software. • A Windows utility, HP TopT ools. After DMI is installed, this utility can be used to display information about the com puter through the DMI. • A Management Inform ation Format (MI F) file. This file contains inform ation about everything on the computer that can be controlled using DMI facilities, and is initialized during installation. • A component code, identify ing the version of MIF file to use for specific models of HP OmniBook com puters. • Windows-com patible DMTF Service L ayer software, which controls access to the DMI. • A client agent. The HP Remote DMI Agent is a DMI application and also a netw ork server- side stream- based application. The Remote Agent is listening for Rem ote Application connection requests. If the m ain window of the Remote Agent is hidden, then no icon will appear on the screen when it is running. Using the DMI Interface For a com plete explanation of how to take full advantage of DMI, see the following docum entation (provided with the Om niBook): • A README.TXT fil e. • A Windows online help file describing Hewlett-Packard’s im plementation of DMI (group and attribute definitions). Since not all models support all of Hewlett- P ackard enhanced features, this document also describes any restrictions that apply. Description of DMI The Desktop Management Interface (DMI) is the result of the efforts of the Desktop Managem ent Task Force (DMTF ) founded in 1992 by a group of leading com puter manufacturers—including Hewlett-Packard—to define a standard m ethod of managing the phy sical and logical components of personal computers. Hewlett-Packard has developed a num ber of extensions to DMI to allow it to manage the enhanced features of HP OmniBook computers, including passw ords and tattooing (identifyi ng a computer using a unique string of characters). For full details of the structure of the MI F file (including an explanation of the fields of groups and attributes, and how to write an application program that accesses this inform ation), access the DMTF FTP server ftp.dm tf.org or the DMTF web pages at the http://www.dmtf.org. Uninstalling the DM I Package 1. Click Start, Programs, HP TopTools for Notebooks, Uninstall DMI. 2. Reboot the computer.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-27 BIOS Setup Ut ility The BIOS Setup utility provides access to basic configuration settings. I t is independent of the operating system . Running the BIOS Setup Utility 1. Close all applications, then click Start, Shut Down, Reboot. (If necessary , you can press CTRL AL T DEL to reboot .) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BI OS Setup, so you will need to use the key board to navigate: • Press the LEFT and RI GHT arrow keys to m ove among menus. • Press the UP and DOWN arrow key s to mov e among param eters in a menu. • Press F5 or F6 t o mov e through values for the current param eter, or press ENTER to change a setting. 4. After y ou select the options y ou want, press F 10 or use the Exit menu to exit BI OS Setup. I f the settings cause a conflict between devices during reboot, the sy stem prompts y ou to run BIOS Setup, and marks the conflicting settings. Table 3-7. BIOS Setup Menus and Parameters OmniBook 6000: Introduced with BIOS v ersion 1.00 (Spring 2000). Main Menu Default BIOS Revision Shows the current BIOS version. Detected automatically. System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using mm/dd/yy (English) or dd/mm/yy format. Floppy Driv e Sets the floppy drive ty pe. Detected and set automatically. Internal Hard Disk Sets the hard disk drive type and v arious parameters. Detected and set automatically. Quiet Boot W hen enabled, hides summary of power-on self-test and messages during boot. Enabled Video Display Dev ice Sets w hether the built-in display automatically switches to an external display , if one is detected. Auto Video Expansion W hen enabled, the video image covers the entire display in lower resolution modes. W hen disabled, the video image is centered in the display. Disabled Primary Video Adapter Sets whether the computer automatically switches to an external v ideo adapter connected to the docking system, if one is detected. Auto System M emory Shows the sy stem memory size. 640 KB Extended M emory Show s the extended memory size. Detected automatically. CPU Serial Number For a processor with a serial number, makes that number available to softw are. Disabled
3-28 T roubleshooting and Diagnostic s HP OmniBook 6000 Sy stem Devices Menu Default PS/2 Pointing Devices Disables the internal pointing devices w hen an external PS/2 mouse is connected. Auto External Fn Key Sets whether left CT RL left ALT on an external keyboard is interpreted as the Fn key. Enabled IDE Controller Enables the primary (hard drive) and secondary (module bay device) controllers. Both FDD Controller Enables the floppy drive. Enabled Serial Port Sets whether the serial port is activ e, and whether it is configured automatically or by the user. Enabled Base I/O address Sets the I/O address and interrupt. 3F8h, IRQ4 IrDA Port Sets whether the infrared port is activ e, and whether it is configured automatically or by the user. Disabled Mode Sets the hardware to support FIR (Fast IR ) or SIR (Standard IR) infrared communications. (Driver installation required for W indows 95.) FIR Base I/O address Sets the I/O address and interrupt. 2F8h, IRQ3 DM A channel Sets the DMA channel for Fast IR (FIR) mode. DM A0 Parallel Port Sets whether the parallel port is configured by the user or the BIOS or OS (automatically ), or not at all. Enabled Mode Sets the port to output only, bi-directional, EPP, or ECP. ECP Base I/O address Sets the I/O address. 378h Interrupt Sets the interrupt. IRQ7 DM A channel Sets the DMA channel for ECP mode. DM A3 Security Menu Default User Password is Shows if a user passw ord is set. Clear Administrator Password is Shows if an administrator passw ord is set. Clear Set User Password Press ENTER to set, change, or clear the user passw ord. The password can hav e no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Enter Set Administrator Passw ord Press ENTER to set, change, or clear the administrator password, w hich protects BIOS Setup settings. The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Enter Boot Sets whether a user passw ord is required when the computer boots. Requires the administrator password for changes. Enabled Resume* Sets w hether a user password is required when resuming from Standby or Hibernate mode. Requires the administrator password for changes. (W indows 95 and 98 only .) Enabled Undock* Sets whether a user passw ord is required when undocking the computer. Requires the administrator password for changes. (W indows 95 and 98 only.) Disabled Internal hard disk drive lock* Encodes the current user password (or administrator password if that is the only password set) on the hard disk drive. Disabled Removable Dev ice Boot Sets whether the computer w ill attempt to boot from a floppy drive or other removable dev ice. Enabled * Resume, Undock, and Internal hard disk driv e lock options are available only if the Boot option is enabled.
HP Om niBook 6000 Troubles hooting and Diagnostics 3-29 Power M enu Default W indows 2000 uses only the settings marked w ith *. W indows 98 uses only the settings marked w ith * or **. All other settings in the Power menu are ignored. Intel SpeedStep Mode* Sets the speed used by a dual-speed processor at boot, depending on the available pow er source. A separate Control Panel power setting controls speed changes after boot. Automatic Power M anagement Mode Disables time-outs, selects a combination of time-outs, or allows customized time-outs. Max. Po we r Savings Smart CPU M ode Enables automatic CPU power sav ings when running on battery pow er. Absence of keyboard, mouse, and hard disk activity could cause slow er CPU response. On Display-off T ime-out Sets the period of inactivity after w h ich the computer enters Display-off pow er mode. 2 minutes Suspend Time-out Sets the period of inactivity after w hich the computer goes from Display-off to Standby power mode. (Skips Display -off mode if that time-out is disabled.) 4 minutes Hibernate Time-out** Sets whether the computer goes from Standby to Hibernate power mode after the indicated period of inactiv ity. (Skips Standby mode if the suspend time-out is disabled.) 4 hours Hard Disk Time-out Sets the period of hard disk inactivity after w hich the internal hard disk (and any hard disk drive in the plug-in module bay ) stops spinning. 2 minutes Time-out on AC Sets whether pow er management time-outs occur while the ac adapter is connected. Disabled Lid Switch M ode Sets the action that occurs if the computer’s lid is closed. Turn off LCD Resume On Serial Ring Sets whether the system resumes if it received a ring signal. Enabled Resume On T ime of Day Sets whether the system resumes at a defined time of day . Disabled Resume Time Sets the 24-hour time when the system resumes from if Resume On T ime of Day is enabled. Auto Suspend on Undock* Sets whether the computer suspends to Standby power mode after undocking. W hen Lid Closed Auto Turn-On on D ock* Sets whether the computer turns on after docking. Enabled * W indows 98 and 2000 use these settings. ** W indows 98 uses this additional setting. Boot Menu Default Removable Dev ice Hard Disk CD-ROM/DVD Drive MBA UNDI Shows the order of boot dev ices, with “ ” indicating a dev ice category. M ove the entries to change the order. If the computer has more than one device in a category, y ou can select the one scanned. MBA UNDI (M anaged Boot Agent) appears in the list only if a built-in LAN is present—it prov ides diskless boot from a network serv er. 1. Removable Devic e 2. Hard Dis k 3. CD-ROM/DVD drive 4. MBA UNDI Exit Menu Save Changes and Ex it Saves Setup changes, then ex its and reboots. Discard Changes and Ex it Discards any Setup changes made since last save, then ex its and reboots. Does not affect password, date, or time changes. Get Default Values Restores default settings, and remains in Setup. Does not affect password, date, or time changes. Load Previous Values Discards any Setup changes made since last save, and remains in Setup. Does not affect password, date, or time changes. Save Changes Sav es Setup changes, and remains in Setup. Security settings are saved w hen changed.

HP Om niBook 6000 Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an exploded view of the Om niBook and the following lists of parts: • OmniBook replaceable parts (page 4-3). • Accessory replacement parts (page 4- 5). • Part number reference (page 4-6).
4-2 Replac eable Parts HP Om niBook 6000 Figure 4-1. Exploded View
HP Om niBook 6000 Replaceable Parts 4-3 Table 4-1. O mniBook Replaceable Parts Description Part Number Exchange User- Part Number Repl. 1 Battery, main (14.8 V) F2072-60906 Yes 2 Battery, CMOS (rechargeable 3 V) Max ell ML1220 or equivalent Card, mini-PCI (LAN/modem, 3Com) F2072-60902 Yes Card, mini-PCI (SW modem, Ambit) F2072-60903 Yes 3 Case, bottom F2072-60916 4 Case, top F2072-60905 5 CPU module, 600/500 MHz, Pentium III 1821-5688 F1979-69101 5 CPU module, 650/500 MHz, Pentium III 1821-5689 F1980-69101 5 CPU module, 700/600 MHz, Pentium III 1821-5690 F2072-69102 5 CPU module, 550 MHz, Celeron 1821-5865 F2072-69101 6 Display assembly, 14.1” F2072-60917 F2072-60917 6 Display assembly, 15.0” F2072-60918 F2072-60918 7 Drive, hard disk (5 GB, 9.5 mm, Hitachi) 0950-3825 F2072-69103 Yes 7 Drive, hard disk (6 GB, 9.5 mm, Hitachi) 0950-3732 F1660-69108 Yes 7 Drive, hard disk (6 GB, 9.5 mm, IBM) 0950-3710 F1711-69106 Yes 7 Drive, hard disk (10 GB, 9.5 mm, IBM ) 0950-3831 F2072-69104 Yes 7 Drive, hard disk (12 GB, 9.5 mm, Hitachi) 0950-3733 F1660-69107 Y es 7 Drive, hard disk (18 GB, 12.7 mm, IBM ) 0950-3712 F1660-69106 Y es 8 Heatsink (with fan) F2072-60908 9 Keyboard, Arabic English F2072-60949 9 Keyboard, Belgian F2072-60944 9 Keyboard, Czech F2072-60943 9 Keyboard, Danish F2072-60941 9 Keyboard, French F2072-60936 9 Keyboard, French Canadian F2072-60933 9 Keyboard, German F2072-60934 9 Keyboard, Greek F2072-60930 9 Keyboard, Hebrew F2072-60945 9 Keyboard, Hungarian F2072-60946 9 Keyboard, International English F2072-60929 9 Keyboard, Italian F2072-60942 9 Keyboard, Japanese F2072-60937 9 Keyboard, Norwegian F2072-60938 9 Keyboard, Portuguese F2072-60948 9 Keyboard, Russian F2072-60947 9 Keyboard, Spanish F2072-60935 9 Keyboard, Swedish/Finnish F2072-60940 9 Keyboard, Swiss F2072-60939 9 Keyboard, Traditional Chinese F2072-60950 9 Keyboard, Turkish F2072-60931 9 Keyboard, UK English F2072-60932 9 Keyboard, US English F2072-60928 Kit, OB6000 feet/bumpers F2072-60926 Yes 10 Bumpers, display (16 in kit) (see above kit) Yes 11 Cov ers, display screw (16 in kit) (see above kit) Yes Feet, rubber (16 in kit) (see above kit) Yes
4-4 Replac eable Parts HP Om niBook 6000 Description Part Number Exchange User- Part Number Repl. Kit, OB6000 screw s F2072-60923 Yes 12 Screw , M 2x4mm (see above kit) 13 Screw , M 2x15mm (see above kit) 14 Screw , M 2.5x2mm (w ide-head) (see above kit) 15 Screw , M 2.5x4mm (see above kit) 16 Screw , M 2.5x6mm (see above kit) 17 Screw , M 2.5x8mm (see above kit) 18 Screw , M 3x2mm (see above kit) Label, MS Product ID (W 95) F2072-60983 Label, MS Product ID (W 98) F2072-60984 Label, MS Product ID (W 2K) F2072-60985 19 Module, plug-in (floppy disk drive show n) F2072-60922 Yes Overlay , serial label F2072-60920 20 Panel, power button F2072-60907 Yes 21 PCA, display interface F2072-60915 22 PCA, motherboard (Celeron) F2072-60914 F2072-69014 22 PCA, motherboard (Pentium) F2072-60913 F2072-69013 23 PCA, power supply F2072-60911 24 PCA, volume F2072-60912 SDRAM module, 32 MB, SODIM M (100 MHz ) 1818-7950 Yes SDRAM module, 64 MB, SODIM M (100 MHz ) 1818-7951 F1660-69103 Yes SDRAM module, 128 MB, SODIM M (100 MHz ) 1818-7952 F1660-69104 Yes SDRAM module, 256 MB, SODIM M (100 MHz ) 1818-7953 F1654-69101 Yes Set, covers (service) F2072-60924 25 Panel, sound/IR (see above kit) 26 Panel, vent (see above kit) 27 Doors, PCM CIA (with springs) (see above kit) 28 Doors, docking (w ith springs) (see above kit) 29 Cov ers, hinge (see above kit) Set, covers (user) F2072-60927 Yes 30 Cov er, mini-PCI (see above kit) Yes 31 Cov er, SDRAM (see above kit) Yes 32 Cov er, left corner (see above kit) Yes 33 Cover, right corner (see above kit) Yes Set, mini-PCI panels F2072-60925 34 Panel, mini-PCI (LAN/modem, 3C om) (see above kit) 34 Panel, mini-PCI (SW modem, Ambit) (see above kit) 34 Panel, mini-PCI (blank) (see above kit) 35 Socket, PCMC IA F2072-60919 Tray , business card F2072-60921 Yes 36 Tray , hard disk drive F2072-60909 Yes
HP Om niBook 6000 Replaceable Parts 4-5 Table 4-2. Accessory Replaceable Parts Description Part Number Exchange User Part Number Repl. Adapter, ac (60 watt) 0950-3634 Y es Adapter, auto/air (75 watt) F1455-80003 Yes Adapter, docking module bay F2010-60901 Yes Adapter, PS/2 “Y” F1469-80001 Yes Battery, main (14.8 V) F2072-60906 Yes Battery, secondary module F2014-60901 Yes Cable, floppy disk driv e (external) F 2008-60901 Yes Charger, battery (ex ternal) F2011-60901 Yes Drive housing, second hard disk driv e F2072-60910 Yes Drive, CD -ROM module F2017-60901 Yes Drive, CD -RW module F2026-60901 F2026-69001 Yes Drive, DV D module F2015-60901 Yes Drive, floppy disk module F2013-60901 Y es Drive, LS-120 module F2022-60901 Yes Drive, Zip module F2009-60901 Yes Mini dock F1452-60901 Yes Module, w eight saving F2072-60922 Yes Monitor stand (short) F1453-60901 Yes Monitor stand (tall) F1477-60936 Yes Plug, adapter, auto/air 5182-5131 Yes Port replicator F1451-60901 Yes SDRAM module, 32 MB, SODIM M (100 MHz ) 1818-7950 Y es SDRAM module, 64 MB, SODIM M (100 MHz ) 1818-7951 F1660-69103 Yes SDRAM module, 128 MB, SODIM M (100 MHz ) 1818-7952 F1660-69104 Yes SDRAM module, 256 MB, SODIM M (100 MHz ) 1818-7953 F1654-69101 Yes Tray , docking E F2012-60901 Yes
4-6 Replac eable Parts HP Om niBook 6000 Table 4-3. Part Number Reference Part Exchange D escription User Number Part Number Repl. 0950-3634 Adapter, ac (60 w att) Yes 0950-3710 F1711-69106 Drive, hard disk (6 GB, 9.5 mm, IBM ) Y es 0950-3712 F1660-69106 Drive, hard disk (18 GB, 12.7 mm, IBM ) Yes 0950-3732 F1660-69108 Drive, hard disk (6 GB, 9.5 mm, Hitachi) Yes 0950-3733 F1660-69107 Drive, hard disk (12 GB, 9.5 mm, Hitachi) Yes 0950-3825 F2072-69103 Drive, hard disk (5 GB, 9.5 mm, Hitachi) Yes 0950-3831 F2072-69104 Drive, hard disk (10 GB, 9.5 mm, IBM ) Yes 1818-7950 SD RAM module, 32 MB, SO DIM M (100 M Hz) Yes 1818-7951 F1660-69103 SDRAM module, 64 M B, SODIM M (100 MH z) Y es 1818-7952 F1660-69104 SDRAM module, 128 M B, SODIM M (100 MH z) Yes 1818-7953 F1654-69101 SDRAM module, 256 M B, SODIM M (100 MH z) Yes 1821-5688 F1979-69101 CPU module, 600/500 MHz , Pentium III 1821-5689 F1980-69101 CPU module, 650/500 MHz , Pentium III 1821-5690 F2072-69102 CPU module, 700/600 MHz , Pentium III 1821-5865 F2072-69101 CPU module, 550 MHz , Celeron 5182-5131 Plug, adapter, auto/air Yes 8120-6312 C ord, power, Australia #ABG (2w ) Yes 8120-6313 Cord, pow er, US #ABA (2w) Yes 8120-6314 Cord, pow er, Europe #ABB (2w) Yes 8120-6316 C ord, power, Japan #ABJ (2w ) Yes 8120-6317 C ord, power, S. Africa #ACQ (2w) Yes 8120-8367 C ord, power, Argentina (2w ) Y es 8120-8373 C ord, power, China #AB2 (2w ) Yes 8120-8452 C ord, power, Chile (2w ) Yes 8120-8699 Cord, pow er, UK (EPSR) for Hong Kong (2w) Yes F1320-60971 Cap, pointing stick (bag of 5) Yes F1451-60901 Port replicator Yes F1452-60901 Mini dock Y es F1453-60901 Monitor stand (short) Yes F1455-80003 Adapter, auto/air (75 watt) Yes F1469-80001 Adapter, PS/2 “Y” Y es F1477-60936 Monitor stand (tall) Yes F2008-60901 Cable, floppy disk driv e (external) Yes F2009-60901 Drive, Zip module Yes F2010-60901 Adapter, docking module bay Yes F2011-60901 Charger, battery (ex ternal) Yes F2012-60901 Tray , docking E Yes F2013-60901 Drive, floppy disk module Yes F2014-60901 Battery, secondary module Y es F2015-60901 Drive, D VD module Yes F2017-60901 Drive, C D-ROM module Y es F2022-60901 Drive, LS-120 module Y es F2026-60901 F2026-69001 Drive, CD -RW module Yes F2072-60902 Card, mini-PCI (LAN/modem, 3Com) Yes F2072-60903 Card, mini-PCI (SW modem, Ambit) Yes
HP Om niBook 6000 Replaceable Parts 4-7 Part Exchange D escription User Number Part Number Repl. F2072-60905 Case, top F2072-60906 Battery, main (14.8 V) Yes F2072-60907 Panel, power button Yes F2072-60908 Heatsink (with fan) F2072-60909 Tray , hard disk drive Yes F2072-60910 Drive housing, second hard disk driv e Yes F2072-60911 PCA, power supply F2072-60912 PCA, volume F2072-60913 F2072-69013 PCA, motherboard (Pentium) F2072-60914 F2072-69014 PCA, motherboard (Celeron) F2072-60915 PCA, display interface F2072-60916 Case, bottom F2072-60917 F2072-69017 Display assembly, 14.1” F2072-60918 F2072-69018 Display assembly, 15.0” F2072-60919 Socket, PCM CIA F2072-60920 Overlay , serial label F2072-60921 Tray , business card Yes F2072-60922 Module, w eight saving Yes F2072-60923 Kit, OB6000 screw s Y es F2072-60924 Set, covers (service) F2072-60925 Set, mini-PCI panels F2072-60926 Kit, OB6000 feet/bumpers Yes F2072-60927 Set, covers (user) Yes F2072-60928 Keyboard, US English F2072-60929 Keyboard, International English F2072-60930 Keyboard, Greek F2072-60931 Keyboard, Turkish F2072-60932 Keyboard, UK English F2072-60933 Keyboard, French Canadian F2072-60934 Keyboard, German F2072-60935 Keyboard, Spanish F2072-60936 Keyboard, French F2072-60937 Keyboard, Japanese F2072-60938 Keyboard, Norw egian F2072-60939 Keyboard, Sw iss F2072-60940 Keyboard, Sw edish/Finnish F2072-60941 Keyboard, Danish F2072-60942 Keyboard, Italian F2072-60943 Keyboard, Czech F2072-60944 Keyboard, Belgian F2072-60945 Keyboard, Hebrew F2072-60946 Keyboard, Hungarian F2072-60947 Keyboard, Russian F2072-60948 Keyboard, Portuguese F2072-60949 Keyboard, Arabic English F2072-60950 Keyboard, Tr aditional Chinese F2072-60951 Recovery CD, Simplified Chinese W 95
4-8 Replac eable Parts HP Om niBook 6000 Part Exchange D escription User Number Part Number Repl. F2072-60952 Recovery C D, Greek W 98 F2072-60953 Recovery C D, Turkish W 98 F2072-60954 Recovery C D, English W 95 F2072-60955 Recovery C D, German W 95 F2072-60956 Recovery C D, Spanish W 95 F2072-60957 Recovery C D, French W 95 F2072-60958 Recovery C D, Dutch W 95 F2072-60959 Recovery CD, Japanese W 95 F2072-60960 Recovery C D, Norwegian W9 5 F2072-60961 Recovery C D, Swedish W 95 F2072-60962 Recovery C D, Hebrew W98 F2072-60963 Recovery C D, Finnish W 95 F2072-60964 Recovery C D, Danish W 95 F2072-60965 Recovery C D, Italian W 95 F2072-60966 Recovery C D, Czech W 98 F2072-60967 Recovery C D, Hungarian W 98 F2072-60968 Recovery C D, Polish W 98 F2072-60969 Recovery CD, Russian W 98 F2072-60970 Recovery C D, Arabic W 98 F2072-60971 Recovery CD, Tr aditional Chinese W 98 F2072-60972 Recovery C D, English W 2K F2072-60973 Recovery C D, German W 2K F2072-60974 Recovery C D, Spanish W 2K F2072-60975 Recovery C D, French W 2K F2072-60976 Recovery C D, Dutch W 2K F2072-60977 Recovery CD, Japanese W 2K F2072-60978 Recovery C D, Norwegian W2 K F2072-60979 Recovery C D, Swedish W 2K F2072-60980 Recovery C D, Finnish W 2K F2072-60981 Recovery C D, Danish W 2K F2072-60982 Recovery C D, Italian W 2K F2072-60983 Label, MS Product ID (W 95) F2072-60984 Label, MS Product ID (W 98) F2072-60985 Label, MS Product ID (W 2K)
HP Om niBook 6000 Referenc e Inform ation 5-1 5 Reference Information This chapter includes the following reference information: • Password removal policy . • Display quality statement. Passw ord Remova l Policy If the user forgets the sy stem password, the user calls Technical Support to determine the proper remov al procedure. The user must prov ide proof of ownership, and the OmniBook m ust be operated during the procedure. The password remov al procedure is protected as HP Company Private information. There are a restricted number of locations that can perform password remov al. It m ay not be disclosed or distributed outside those locations. Password removal is strictly controlled. Hewlett-Packard and authorized support providers must ensure with written evidence that the OmniBook being “cleansed” is actually in the possession of the unit’s actual and current owner. This requires a sales receipt showing the unit serial number and owner’s name, or a written statem ent from the owner attesting that he or she is the owner of the unit. The statement can be a fax copy of the document. The fact that the unit is in the hands of an HP representative on behalf of the custom er is not evidence of ownership. In addition, HP will not remove the password of a unit for any non-owner, ev en if it is requested by law enforcement agencies. I f you receive such a request, y ou should notify managem ent and H P Corporate Legal imm ediately. (These requests may require a court order prior to our participation.) Further, the entity removing the password m ust log the name, serial num ber and date of the removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review. The final issue relating to removal of passw ords is that HP cannot provide information to users that would assist them in im properly removi ng a password and opening a unit.
5-2 Ref erence Infor mation HP Om niBook 6000 Hew l ett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology , and manufacturers cannot produce large displays that are cosm etically perfect. Most, if not all, TF T displays exhibit som e level of cosmetic im perfection. These cosmetic im perfections may be v isible to the customer under v arying display conditions, and can appear as bright, dim , or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP O mniBook display. HP O mniBook TF T displays m eet or exceed all H P standards for cosmetic quality of TF T displays. HP does not warrant that the displays will be free of cosmetic im perfections. TFT displays can have a small number of cosmetic im perfections and still conform to HP’s cosm etic quality specifications. Here are some guidelines for determining what action to take on custom ers’ complaints of cosmetic imperfections in their TF T displays: 1. View the unit under the customer’s norm al operating conditions. This m eans that if the customer uses the unit predominately in DOS, in Windows, or in some other application or combination of applications, y ou should make the determination under those same applications. Self test is not a norm al operating condition and is not a sufficient tool for interpreting display quality . 2. Use the table below to determine w hether the display should be considered for replacem ent. These are the only conditions in this guideline that m ay call for a replacement due to a defect in material or workm a nship based on the HP Lim ited Warranty Statem ent. 3. If a display is considered for replacement, make sure the custom er understands that cosmetic variations may also exist on the replacement display , and may require the customer to use a work- around to obscure the cosmetic im perfection. 4. Customers w ith cosmetic- based complaints that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for the individual customer. Custom ers who must hav e a more perfect display solution should consider switching to an OmniBook with a DSTN display . We expect that over tim e the industry will continue to produce display s with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as these improvem ents are implemented.
HP Om niBook 6000 Referenc e Inform ation 5-3 Table 5-1. OmniBook 6000 LCD G uidelines ( 14.1/15.0” T FT , XGA ) Ty pe of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots. • 9 or more total (bright and dark combined) defective dots. • Any occurrence of multiple defective dots w ithin 15 mm. Mechanical Imperfections: Discoloration Polarizer bubbles, dents (b) • Any polarizer bubble, discoloration, or dent that is visible from at least 36 cm (14 in). Definitions of imperfections: a Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. b Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not change size. (In contrast, a polarizer scratch is a light line that is v isible on a darker background and does not change size.)
5-4 Ref erence Infor mation HP Om niBook 6000 Serv ice Notes Service notes containing im portant repair information for the HP OmniBook 6000 will be issued periodically as needed. These notes are av ailable online at the Partnership Web site—see page vi.

1. Product Inform ation 2. Re m oval and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Inform ation Part Number F2072-90045 Printed in U.S.A. 4/00