HP PAVILION 1100 Service Manual

HP Pavili on ze4100 Notebook PC Com paq Evo Notebook N1010v Seri es Com paq Presario 1100 Series Mobi le PC Technology Code KE Service Manual
ii Service Manual © 2002 Hewlett- Packard Company Microsoft an d Window s are tradem arks of Microsoft Corporation in the U.S. an d/or other coun tries. Intel, Celeron, and Pen tium are trademark s of Intel C orporation in th e U.S. and/or other coun tries. A ll other product nam es m entioned h erein m ay be tradem arks of their respectiv e compan ies. HP shall not be liable for tech nical or editorial errors or om ission s contain ed herein or f or incidental or consequential damag es in connection w ith the f urnishin g, performance, or use of th is material. The inform ation in this documen t is provided “as is” without w arranty of any k ind, including, but not lim ited to, the implied warranties of m erchantability and fitness f or a particular purp ose, and is subject to change with out notice. The w arranties for HP products are s et forth in th e express lim ited w arranty statem ents accompany in g such products. Nothing herein should be construed as constituting an additional warranty . This docum ent contain s proprietary in form ation t hat is protected by copyri ght . No part of th is docum en t m ay be photoc opie d, re prod uced, or tra nslated to a nother la nguage without the prior written consent of Hewlett-Packa rd Company. Service Manual First Edition Oc tober 2002 Reference Number: N1010v /1100/ze4100 Document Part Number: F5761- 90006
Service Manual iii Contents Product Information ...................................................................................................... 1-1 Feat ures ....................................................................................................................... .................. 1-3 Operation ....................................................................................................................................... 1-6 Turning the Notebook On and Off ......................................................................................... 1-6 Checking the Status of t he Notebook ..................................................................................... 1-7 Using F n Hot Key s ................................................................................................................. 1-8 Resetting the Notebook ......................................................................................................... .1 - 9 Specifications ................................................................................................................. ............. 1-10 Internal Design ................................................................................................................ ............ 1-14 Removal and Replacem ent ............................................................................................ 2-1 Disassembly F lowchart .......................................................................................................... ........ 2-3 Remov ing the Battery (User-Replaceable) .................................................................................... 2- 4 Remov ing a SDRAM Module (User-Replaceable) ....................................................................... 2-5 Remov ing the Wireless LAN Mini- PCI Card (User-Replaceable) ............................................... 2-6 Remov ing the Hard Disk Drive (User-Replaceable) ..................................................................... 2-7 Replacing Small Parts (User-Replaceable) ................................................................................... 2-9 Remov ing the Key board Cov er (User-Replaceable) ................................................................... 2- 10 Remov ing the Speaker Assembly (User-Replaceable) ................................................................ 2-12 Remov ing the Key board (User- Replaceable) .............................................................................. 2-13 Remov ing the Switchboard PCA (User-Replaceable) ................................................................ 2-15 Remov ing the CD/DVD Dr ive (User- Replaceable) .................................................................... 2-16 Remov ing the Display Assembly (Authorized Serv ice Providers Only )..................................... 2-17 Remov ing the Top Case (Authorized Serv ice Providers Only ) .................................................. 2-20 Remov ing the F loppy Drive (Authorized Serv ice Providers Only )............................................. 2- 22 Remov ing the Infrared (I /R) PCA (Authorized Service Providers Only ) ................................... 2-25 Remov ing the Heatsink (wit h Fan) (Authori zed Service Providers Only ) .................................. 2-27 Remov ing the CPU Module (Authorized Service Provi ders Only) ............................................ 2-29 Remov ing the Motherboard (Authorized Serv ice Providers Only ) ............................................. 2-31 Replacing Com ponents on a Bottom Case .................................................................................. 2-35 Repairing the BI OS IC (Authorized Serv ice Providers Only ) .................................................... 2- 37 Remov ing Other Component s (Authorized Service Provi ders Only) ......................................... 2- 39 Troubleshooting and Diagnostics ................................................................................. 3-1 Support by Authorized Service Prov iders ..................................................................................... 3-1 Troubleshooting ............................................................................................................................ 3-2 Checking for Custom er Abuse ............................................................................................... 3-3 Troubleshooting the Problem ................................................................................................. 3-3 Verifyi ng the Repair ........................................................................................................... .... 3-4 Suggestions for Troubleshooti ng ............................................................................................ 3-5 Diagnostic Tools ......................................................................................................................... 3-17 e-Diagtool s Diagnostic Program .......................................................................................... 3-17 Power-On Self- Test ............................................................................................................. .3 - 1 8 Sycard PCCtest 450/ 460 PC Card (Optional) ...................................................................... 3-24 Windows Managem ent Inst rumentat ion (WMI)................................................................... 3-25 BIOS Setup Utility............................................................................................................. ... 3- 25 Replaceable Parts ........................................................................................................... 4-1
iv Service Manual Reference Inf ormation................................................................................................... 5-1 Password Removal Policy ........................................................................................................ ..... 5-1 Hewlett-Packard Display Quality Statement ................................................................................. 5-2 Service Notes and Obsolete Parts ............................................................................................... .. 5-4 Figures Fi gure 1-1. F ront View......................................................................................................... ................ 1-3 Fi gure 1-2. Back View ......................................................................................................................... 1-4 Fi gure 1-3. Bott om View ..................................................................................................................... 1-5 Fi gure 1-4. Resett ing the Notebook ............................................................................................. ........ 1-9 Fi gure 1-5. Replaceable Module Diagram ......................................................................................... 1-14 Fi gure 2-1. Disassem bly F low................................................................................................... ........... 2-3 Fi gure 2-2. Rem oving t he Battery ............................................................................................... ......... 2-4 Fi gure 2-3. Rem oving an SDRAM Module ......................................................................................... 2-5 Fi gure 2-4. Rem oving t he Mini- PCI Card ......................................................................................... .. 2-6 Fi gure 2-5. Rem oving t he Hard Disk Drive ....................................................................................... .. 2-7 Fi gure 2-6. Rem oving t he Hard Disk Drive Tray ................................................................................ 2- 8 Fi gure 2-7. Rem oving t he Key board Cover ....................................................................................... 2 -1 1 Fi gure 2-8. Rem oving t he Speaker Assembly.................................................................................... 2- 12 Fi gure 2-9. Rem oving t he Key board .............................................................................................. .... 2-14 Fi gure 2-10. Rem oving t he Switchboard PCA .................................................................................. 2-15 Fi gure 2-11. Rem ovi ng the CD/DVD Driv e ...................................................................................... 2-1 6 Fi gure 2-12. Rem oving t he Display Assembly .................................................................................. 2-1 8 Fi gure 2-13. Rem oving t he Top Case ................................................................................................ 2-21 Fi gure 2-14. Rem oving t he Fl oppy Dri ve ......................................................................................... .2 - 2 3 Fi gure 2-15. Rem oving t he I/R PCA.................................................................................................. 2-26 Fi gure 2-16. Rem oving t he Heatsink (with F an) ................................................................................ 2- 27 Fi gure 2-17. Rem oving t he CPU Module .......................................................................................... 2 -3 0 Fi gure 2-18. Rem oving t he Motherboard.......................................................................................... .2 - 3 2 Fi gure 2-19. Exam ple of Serial Num ber La bel .................................................................................. 2- 35 Fi gure 2-20. Replaci ng the Antennas ............................................................................................ ..... 2-36 Fi gure 2-21. Rem oving a PCMCIA Door .......................................................................................... 2-36 Fi gure 2-22. Boot- Block Jumper................................................................................................. ....... 2-38 Fi gure 3-1. Basic Troubl eshooting Steps ........................................................................................ ..... 3-2 Fi gure 4-1. Exploded View .................................................................................................................. 4-2
Service Manual v Tables Table 1-1. Notebook Products ............................................................................................................. 1-1 Table 1-2. Product Com parisons .......................................................................................................... 1- 2 Table 1-3. Acti vating Power Modes .............................................................................................. ...... 1-6 Table 1-4. Mai n Status L ights (front of notebook) .............................................................................. 1-7 Table 1-5. K ey board Status L ights .............................................................................................. ......... 1-7 Table 1-6. F n H ot Key s ........................................................................................................................ 1-8 Table 1-7. Speci fications ...................................................................................................... .............. 1-10 Table 1-8. Accessories ......................................................................................................... .............. 1-13 Table 1-9. F unctional Structure Description .................................................................................... .. 1-15 Table 2-1. Rem oval Cross-Reference ............................................................................................. ..... 2-1 Table 2-2. Requi red Equipment ........................................................................................................... 2-2 Table 2-3. Recom m ended Screw Torque Values ................................................................................. 2- 2 Table 2-4. Replacing Sm all Parts (User-Replaceable) ......................................................................... 2-9 Table 2-5. Rem ovi ng Components..................................................................................................... 2-39 Table 3-1. ASP Support Options.......................................................................................................... 3-1 Table 3-2. Scope of Diagnost ic Tools .................................................................................................. 3- 5 Table 3-3. Troubl eshooting Suggestions......................................................................................... ..... 3-6 Table 3-4. POST Termi nal-Error Beep Codes ................................................................................... 3-1 9 Table 3-5. POST Messages ....................................................................................................... ......... 3-22 Table 3-6. Sy card P CCtest Comm ands ............................................................................................. .3 - 2 4 Table 3-7. BI OS Setup Menus and Parameters .................................................................................. 3-2 6 Table 4-1. Replaceable Parts ................................................................................................... ............. 4- 3 Table 4-2. Accessory Replaceable Parts ......................................................................................... ..... 4-5 Table 4-3. Part Num ber Reference............................................................................................... ........ 4-5 Table 5-1. L C D Guidelines .................................................................................................................. 5-3
vi Service Manual Introduction This manual provides reference inform ation for serv icing the HP Pavilion ze4100 Notebook PC (technology code KE), Com paq Evo Notebook 1010v Series (technology code KE), and Compaq Presario 1100 Series Mobile PC (technology code K E). It i s for use by aut horized service personnel while instal ling, servici ng, and repairing these products. The manual is designed as a self-paced guide that will train y ou to install, configure, and repair these notebooks. The manual is self- contained, so y ou can follow it even w ithout hav ing equipm ent available. The following tabl e lists other sources of i nformation about the notebook com puters and related products. Source Address or Number Comments HP Notebook W eb Site • ht tp : // www.h p .c o m/ no t ebooks • (h tt p :/ /www. eu r ope.hp.com/notebo ok, European mirror) HP Business Support W eb site www.h p. c om / go / bi zs upport HP Partnership W eb site http://partner.americas.hp.com Restricted to authorized resellers only. HP Asia Pacific Channel Support Centre for DPSP Partners ht tp : // www.h p .c o m. au Re st ri c te d to D PSP Partners only. HP /MCD W eb s it e ht tp : // www.m c d. h p. c om HP ’s i nt er n al W eb s it e f o r d i vis i on information. America Online Keyw ord: HP Call (800) 827-6364 for membership within the US. CompuServe GO HP Call (800) 524-3388 for membership within the US. HP Support Assist CD-R OM (800) 457-1762 US and Canada. (801) 431-1587 Outside US and Canada. Microsoft W indows manual Information about W indows operating system. Mic r os o ft W eb s i te ht t p: // www. mi c r os o ft.com Information and updates for W indows operating systems.
Service Manual Product Inf orm ation 1-1 1 Product Information The following l ist of HP and Compaq notebook products i s current at the ti me of publicat ion but is subject to change. Table 1-1. Notebook Pr oducts Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRA M/ Video Mem Communication Battery Pavilion ze4100 Notebook PC F5855 H/ABA Celeron 1.6-GHz 14.1-in XGA 20 GB com bination/ no disket te 256 MB/32 uma LAN modem Li ion F5856 H/ABA Celeron 1.8-GHz 14.1-in XGA 30 GB com bination/ no disket te 512 MB/32 uma LAN modem Li ion F5859 H/ABA Celeron 1.6-GHz 14.1-in XGA 20 GB com bination/ no disket te 256 MB/32 uma LAN modem Li ion F5861 H/ABA Celeron 1.6-GHz 14.1-in XGA 30 GB com bination/ no disket te 256 MB/32 uma LAN modem Li ion F5868 H/ABU Pentium 4-M 1.8-GHz 15.0-in XGA 40 GB com bination diske tte 512 MB/uma LAN modem Li ion F5869 H/ABF Celeron 1.8-GHz 15.0-in XGA 30 GB com binati on diske tte 256 MB/uma LAN modem Li ion F5869 H/ABU Celeron 1.8-GHz 15.0-in XGA 30 GB com bination diske tte 256 MB/uma LAN modem Li ion F5870 H/ABF Penti um 4-M 1.7-GHz 15.0-in XGA 30 GB com bination diske tte 256 MB/32 uma LAN modem Li ion F5870 H/ABU Pentium 4-M 1.7-GHz 15.0-in XGA 30 GB com bination diske tte 256 MB/32 uma LAN modem Li ion F5871 H/ABA Celeron 1.6-GHz 14.1-in XGA 30 GB com bination/ no disket te 256 MB/32 uma LAN modem Li ion F5873 H/ABF Celeron 1.6-GHz 14.1-in XGA 20 GB com binati on diske tte 256 MB/uma LAN modem Li ion F5873 H/ABU Celeron 1.6-GHz 14.1-in XGA 20 GB com bination diske tte 256 MB/uma LAN modem Li ion F5874 H/ABG Celeron 1.7-GHz 14.1-in XGA 20 GB DVD diskette 128 MB/32 uma LAN modem Li ion F5875 H/ABG Pentium 4-M 1.8-GHz 14.1-in XGA 30 GB combi nation diske tte 256 MB/uma LAN modem Li ion F5878 HG/AR9 Celeron 1.7-GHz 14.1-in XGA 30 GB com bination diske tte 256 MB/32 uma LAN modem Li ion F5879 HG/AR9 Pentium 4-M 2.0-GHz 15.0-in XGA 40 GB com bination diske tte 256 MB/32 uma LAN modem Li ion
1-2 Product Inf orm ation Service Manual Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRA M/ Video Mem Communication Battery Compaq Evo Notebook N1010v Series F5771 J/AB J Celeron 1.6-GHz 14.1-in XGA 20 GB CD diskette 128 MB/uma LAN modem Li ion F5772 J/AB J Celeron 1.6-GHz 14.1-in XGA 30 GB CD diskette 256 MB/uma LAN modem Li ion Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA 20 GB DVD diskette 256 MB/uma LAN modem Li ion F5781 H/ABZ Celeron 1.6-GHz 14.1-in XGA 20 GB DVD diskette 256 MB/uma LAN modem Li ion F5782 H/ABZ Celeron 1.6-GHz 14.1-in XGA 20 GB com binati on diske tte 256 MB/uma LAN modem Li ion F5783 H/ABZ Celeron 1.8-GHz 15.0-in XGA 30 GB com binati on diske tte 256 MB/uma LAN modem Li ion F5876 H/ABD Celeron 1.6-GHz 14.1-in XGA 20 GB DVD diskette 256 MB/uma LAN modem Li ion F5877 H/ABD Celeron 1.6-GHz 14.1-in XGA 20 GB com bination diske tte 256 MB/uma LAN modem Li ion F5880 H/ABD Celeron 1.8-GHz 14.1-in XGA 30 GB com bination diske tte 256 MB/uma LAN modem Li ion Table 1-2. Product Compa risons HP Pavilion z e4100 Compaq Evo Notebook N1010v and Presario 1100 Processor* Pentium 4-M (1.7-, 1.8-, and 2.0-G Hz) Celeron (1.6-, 1.7-, and 1.8 GHz) Celeron (1.6- and 1.8-GHz) Memory Up to 1 GB (1024 M B) SDRAM using 512 MB modules. At least 128 MB SD RAM preinstalled. Up to 512 M B SDRAM using 256 M B modules. At least 128 MB SD RAM preinstalled. Display 15.0-inch XGA (1024 × 768) or SX GA (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT . 15.0-inch XGA (1024 × 768) or SX GA (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT . Video ATI M obility Radeon graphics accelerator w ith 16, 32, or 64 MB U MA graphics memory , 4x AG P graphics capability. ATI M obility Radeon graphics accelerator w ith 16, 32, or 64 MB U MA graphics memory , 4x AG P graphics capability. Operating Sy stem W indows XP Professional or Home preinstalled. W indows XP Professional or Home preinstalled. Power States On, Standby, Hibernate, Off. On, Standby, Hibernate, Off. * Intel M obile Pentium 4-M and Intel Celeron M obile processors. All models feature HP TopT ools, and are ACPI compliant.
Service Manual Product Inf orm ation 1-3 Features The following three illustrations show the notebook’s main external features. F or an exploded view of the notebook, see page 4- 2. Figure 1-1. Fr ont View 1. Notebook open/close latch. 2. One-touch buttons. 3. Keyboard status lights. 4. Power button. T urns the notebook on and off. 5. Touch pad, scroll pad, click buttons, plus on-off button. 6. Main status lights (left to right): pow er mode, hard disk activity, battery . 7. Microphone option (not av ailable). 8. Infrared port.* 9. W ireless on-off button and indicator light.* 10. Battery. 11. CD-RO M, D VD, or other drive. 12. PS/2 keyboard or PS/2 mouse port (supports Y adapter). * on certain models
1-4 Product Inf orm ation Service Manual Figure 1-2. Back View 13. AC adapter jack. 14. Tw o universal serial bus (USB) ports. 15. LAN port.* 16. S-video port.* 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM 1). Use this port for a serial mouse, modem, printer, or other serial device. 19. Ex ternal monitor port. 20. Kensington lock slot (security connector). 21. Modem port.* 22. PCM CIA card and CardBus slot and button. 23. IEEE 1394 port.* 24. Audio jacks (left to right): ex ternal microphone, audio out (headphones). 25. Volume controls.* 26. Audio mute button and audio mute light.* 27. Floppy drive.* * on certain models
Service Manual Product Inf orm ation 1-5 Figure 1-3. Bott om View 28. Hard disk drive. 29. Battery latch. 30. SDRAM door. 31. Reset button. 32. Port replicator connect.* 33. M ini-PCI door (no user parts inside). * on certain models
1-6 Product Inf orm ation Service Manual Operation This section giv es an overv iew of the notebook’s operati on. Turning the Notebook On and Off You can start and stop y our notebook using its power button. However, at certain tim es y ou mi ght want to use other m ethods to start or stop the notebook—depending on power consi derations, ty pes of active connect ions, and start- up tim e. Note This manual des cribes the notebook in its original fac tory configuration, with all settings at their default values. Table 1-3. A ctiv ating Power Modes Power mode To enter this mode On Power mode status light is on. Press the power button. Standby mode Saves significant pow er. Turns off the display and other components. Maintains cur rent session in RAM . Restarts quickly. Restores network connections. Power mode status light blinks. Press the power button –or– click Start > Turn Off Computer > Stand By (W indows XP) –or– click Start > Shut Down > Standby (W indows 2000) –or– allow timeout. Hibernation mode Saves max imum power. Saves current session to disk, then shuts dow n. Restores network connections. Power mode status light is off. Press Fn F12 –or– click Start > Shut Down > H ibernate (W indows 2000) –or– allow timeout. Shut down (off) Saves max imum power. Turns off w ithout saving current session. At startup, resets everything, starts a new session, and restores network connections. Power mode status light is off. Click Start > Turn Off C omputer > Turn Off (W indows XP) –or– click Start > Shut Down > Shut dow n (W indows 2000) –or– press the power button for 4 seconds (only if the Start menu procedure doesn’t work). To turn on: Press the pow er button to restart, or to resume your session from Standby or H ibernation mode.
Service Manual Product Inf orm ation 1-7 Checking the Status of the Notebook The main stat us lights on the front of t he notebook report power status, bat tery status, and hard disk activity . Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode. Off: notebook is off or in Hibernation mode. Hard disk drive activ ity On: notebook is accessing the hard disk drive. Battery status Green: The AC adapter is connected and the battery is fully charged. Amber: The AC adapter is connected and the battery is charging. Blinking: The AC adapter is connected and the battery is missing or has a fault. Off: The AC adapter is not connected. The keyboard st atus lights, locat ed above the key board, indicate t he states of the key board locks. Table 1-5. Keyboar d Status Lights Meaning Caps Lock Caps Lock is active. Num Lock Num Lock is active. (T he Keypad Lock must also be on to use the embedded keypad.) Key pad Lock The embedded keypad is activ e (Fn F8). Num Lock must also be on for the numeric keys; otherwise, cursor control is activ e (as marked on an ex ternal keyboard).
1-8 Product Inf orm ation Service Manual Using Fn Hot Key s The combinat ion of the F n key pl us another key creates a hot key —a shortcut key sequence—for various sy stem controls. To use a hot key , press and hold Fn, press t he appropriate second key , then release both key s. Table 1- 6. Fn Hot Keys Hot Key Effect Fn F1 Decreases the display brightness. Fn F2 Increases the display brightness. Fn F5 Toggles among the built-in display, an ex ternal display, and simultaneous display on both. Fn F8 Toggles the built-in keypad on and off. Does not affect an ex ternal keyboard. If Num Lock is on, then the numeric functions are active; otherw ise, cursor control is active (as marked on an external key board). Fn F12 Enters Hibernation mode. Fn NumLock Toggles Scroll Lock on and off. Fn Page Up Increases the audio volume and cancels the mute setting. Fn Page Down Decreases the audio volume. Fn Backspace Audio mute.
Service Manual Product Inf orm ation 1-9 Resetting the Notebook Occasionally, Windows or the notebook m ight stop responding, so that y ou cannot turn the notebook off. If thi s happens, try the following i n the order listed. Press the power button t o restart. • If possibl e, shut down Windows: Windows XP: press CTRL AL T DEL, and t hen click Shut Down, Rest art. Windows 2000: press CTRL AL T DEL, cl ick Shut Down, and press the power but ton to restart. • Press and hold the power button for about four seconds until the display shuts down, and then press the power button again t o restart. • Use a ball-point pen or a straightened paper clip t o press the reset button on the bot tom of the notebook. Figure 1-4. Resetting the Notebook Note To boot f rom a CD, insert a bootable CD (s uch as the Recovery CDs ) into the CD/DVD drive, then restart. Pr ess Esc when the HP logo appears, then select the CD/DVD drive as the tem porary boot device.
1-10 Product Inf orm ation Service Manual Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Table 1- 7. Specificatio ns Phy sical Attributes Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in). Size (15-inch display): 328 × 272 × 35 mm (12.9 × 10.7 × 1.4 in). W eight: 2.9 kg (6.5 lb) minimum, depending on configuration. Processor and Bus Ar chitecture HP Pavilion ze4100: 1.7-, 1.8-, or 2.0-GHz Intel M obile Pentium 4 processor-M with Intel Speed Step technology 512-KE L2 cache 1.2- to 1.3-V core low-pow er processor w ith 400-MHz processor system bus. or 1.6-, 1.7-, or 1.8-GHz Intel M obile Celeron processor 256-KE L2 cache 1.45-V core low-pow er processor w ith 133-MHz processor system bus. Compaq Evo Notebook N1010v and Presario 1010: 1.6- or 1.8-GHz Intel M obile Celeron processor 256-KE L2 cache 1.45-V core low-pow er processor w ith 133-MHz processor system bus. Video 14.1-inch XGA (1024 × 768), or 15.0-inch X GA (1024 × 768) or SX GA (1400 × 1050) active-matrix (TFT ) LCD display. Hardware 3D acceleration, hardware DVD acceleration. External monitors up to 1600 × 1200 resolution, 16M colors, and at least 85 Hz refresh rate (only 60 Hz at 1400 × 1050). R efresh rate and clarity may vary depending on monitor, resolution, and color depth. ATI M obility Radeon graphics accelerator with 16- or 32-M B DDR graphics memory, 4x AG P graphics capability. Dual display capability (depends on operating sy stem support). Power Rechargeable lithium-ion (14.8 Vdc) or nickel-metal-hydride (9.6 Vdc) battery w ith LED charge-level gauge. Battery life: up to 3 (LiIon) or 2 hours (NiM H) hours typical (v aries with model, usage, and power settings). Fast battery recharge: 2 hours w hen system is off, 3 hours w hen system is on. Low-battery warning. Suspend/resume capability. Universal AC adapter: 100–240 Vac (50/60 Hz ) input, 19 Vdc output, 75 W . Mass Storage 20- to 40-GB removable hard driv e with Ultra-DM A 100 interface. 1.44-MB floppy drive (certain models). 24x CD -ROM , or 8x D VD, or CD-RW , or CD-RW /DVD drive (or higher). RAM At least 128 MB SD RAM preinstalled. HP Pavilion ze4100 Tw o slots for PC2100 DDR-266 SDRAM modules. Up to 1 GB (1024 M B) SDRAM using 512 MB modules. Compaq Evo N1010v and Presario 1100 Tw o slots for PC2100 DDR-266 SDRAM modules. Up to 512 M B SDRAM using 256 M B modules.
Service Manual Product Inf orm ation 1-11 Audio Sy stem Stereo sound via tw o built-in speakers. 3D-enhanced audio. Volume and mute buttons (certain models). Headphone-out and microphone-in. Key board and Pointing Device 87/88-key touch-type Q W ERTY keyboard w ith 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad w ith integrated scroll pad, on-off button and indicator. Left and right click buttons. LAN (certain models) Ethernet 10Base-T (10 M bps) and 100Base-TX (100 M bps) support. Supports wake-on-LAN, fast IP, DM I, dRMON. MBA (M anaged Boot Agent) support for PXE/BINL, NCP/IPX , DHCP. Modem (certain models) Software-based modem. Data speed: 56 Kbps (V.92) max imum. Fax speed: 14.4 Kbps, C lass 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X 2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, M NP5. Error correction: V.42, MNP2-4. Fax: G roup 3 fax, C lass 1. V.17, V.27ter, V.29, V.21. Wireless LAN (certain models) Radio: IEEE 802.11b, W ECA W i-Fi compliant, direct-sequence spread-spectrum. Operating frequency: 2.5-G Hz ISM band, ex act frequencies and channels depend on country. Raw data rate: 1, 2, 5.5, or 11 M bps. Transmitter output: 15 dBm ty pical (approx. 30 mW ), 16 dBm max (approx . 40 mW ). Receiver sensitiv ity: –84 dBm typical. Range: up to 100 m (300 ft) or more, depending on environment and conditions. On-off button and indicator. Mini-PCI interface. Input/Output 9-pin, 115,200-bps serial. 25-pin bi-directional ECP/EPP parallel. 15-pin VGA video-out w ith DDC support. S-video TV out (certain models). PS/2 keyboard/mouse. 4-Mbps IrD A-compliant infrared port (certain models). IEEE-1394 (certain models). Universal serial bus (USB 1.1), tw o ports. Expandability One or two 16-/32-bit PC Card slots, T ype II or III, CardBus enabled. Optional port replicator (certain models). Security Features User and administrator passwords. System passw ord. PC identification displayed at boot. W MI-accessible electronic serial number. Kensington MicroSav er lock slot. Environmental Limits Operating temperature: 5 to 35 ° C (41 to 95 ° F). Operating humidity: 20 to 90 percent RH (5 to 35 ° C). Operating altitude: up to 3000 m (10,000 ft) at 25 ° C (77 ° F). Storage temperature: –20 to 50 ° C (–4 to 122 ° F).
1-12 Product Inf orm ation Service Manual Major ICs CPU: Intel M obile Pentium 4 processor-M . Core logic: ALI 1671 / 1535 chipset. Display controller: ATI M obility Radeon M6-C/P. Audio/Modem controller: C onexant Smart AM C CX 20468-21. CardBus controller: TI PC1520. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. IEEE 1394: TI TSB43AB22. LAN: National NS83815. 802.11b wireless LAN: Ambit w ith Intersil Prism 2.5 chipset. or CPU: Intel M obile Celeron processor. Core logic: VIA Tw ister-T VT 8231 chipset. Display controller: S3 Savage Pro integrated in core logic. Audio/Modem controller: C onexant Smart AM C CX 20468-21. CardBus controller: O2M icro 6912. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. LAN: VIA Phy, M AC integrated in core logic. 802.11b wireless LAN: Ambit w ith Intersil Prism 2.5 chipset.
Service Manual Product Inf orm ation 1-13 Table 1- 8. A ccessories Accessory Description HP Pavilion Compaq Evo and Presario Memory F4694-60901 128MB DDR266B •• F4695-60901 256MB DDR266B •• F4696-60901 512MB DDR266B • Hard Drives 0950-4193 HDD-20 GB 9.5m m, Hitach i ATA100 •• 0950-4318 HDD-20 GB 9.5mm, IBM AT A100 FDB •• 0950-4287 HDD-20 GB 9.5mm, TOSH ATA100 FDB •• 0950-4168 HDD-30 GB 9.5m m, Hitach i ATA100 •• 0950-4162 HDD-30 GB 9.5mm , IBM (diablo) ATA100 •• 0950-4319 HDD-30 GB 9.5mm, IBM AT A100 FDB (Cascade) •• 0950-4360 HDD-30 GB 9.5mm, TITAN T oshiba ATA100 (TIT AN) •• 0950-4176 HDD-30 GB 9.5m m, Toshiba ATA100 •• 0950-4320 HDD-40 GB 9.5mm, IBM AT A100 FDB • 0950-4288 HDD-40 GB 9.5m m, Toshiba ATA100 • Power Options F4600-60901 AC-Adapter-Ultraslim Delta 75W s/PFC •• F4809-60901 Battery, LiIon 4.4AHr 8 Cell Li-Ion •• 8120-6312 Cord, Pwr, Austr #ABG (2w ) •• 8120-6314 Cord, Pwr, Europe #ABB (2w ) •• 8120-6316 Cord, Pwr, Japan #ABJ (2w ) •• 8120-8699 Cord, Pwr, UK (EPSR) For Hong Kong (2w ) •• 8120-6313 Cord, Pwr, US #ABA (2w ) •• PC Cards F4640-60978 Card, mini-PCI-802.11B France • F4640-60977 Card, mini-PCI-802.11B w orldwide •• Docking F4808-60901 Port Replicator Assy •• F4808-60902 Simple Port Replicator hp/compaq ••
1-14 Product Inf orm ation Service Manual Internal Design The motherboard PCA is the central com ponent of the notebook’s design. I t play s a role in virtually all sy stem functions. The CPU module and m ost other subsy stem s connect to the m otherboard. The following figure shows the connections am ong the notebook’s replaceable electronic modules. Table 1-9 on page 1- 15 lists the roles that these m odules play in the notebook’s functional subsy stems . Figure 1-5. Replaceable Module Diagram
Service Manual Product Inf orm ation 1-15 Table 1-9. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Main processor (M M O). Primary sy stem circuitry, sy stem BIOS. First source of disk-based startup code. Second source of disk-based startup code. Processor CPU module Motherboard Main processor, numeric data processor, L1 and L2 cache. Primary sy stem circuitry. Memory Motherboard SDRAM module Video RAM (XE4500). Changeable SDRAM (2 slots), video RAM (XE4100). Power Battery Motherboard Switchboard PCA AC adapter Power storage. AC adapter socket, reset button, lid switch, pow er supply, pow er control circuitry. Power button AC-to-DC converter. Display Motherboard SDRAM module Display assembly Graphics controller, video R AM. Display output, backlight, pow er converter for backlight. Hard disk Motherboard Hard disk drive Hard disk controller. Hard disk mechanism. Floppy drive Motherboard Floppy drive I/O controller, floppy connector. Floppy drive mechanism. Key board Motherboard Switchboard PCA Keyboard Keyboard BIOS, key board controller. Power sw itch, one-touch buttons Key sw itches. PS/2 Touchpad Motherboard Top case Keyboard circuitry, key board controller, keyboard BIOS. Touch pad sensor, click buttons, controller (PS/2 output). Audio Motherboard Speaker assembly Audio controller, audio decoder, speaker amplifier, microphone, external audio jacks, headphone amplifier, audio-off sw itch. Speakers. Status Motherboard Switchboard PCA Top case LED circuitry, keyboard controller. Keyboard LEDs. Main status LED s. Serial Motherboard I/O controller, serial connector. Parallel Motherboard I/O controller, parallel connector. Infrared Motherboard IR PCA I/O controller. Infrared transmitter/receiver. PS/2 port Motherboard PS/2 connector, keyboard controller. USB Motherboard Bus controller (South Bridge), USB connector. S-Video Motherboard I/O controller, S-video connector (certain models). Port Replicator Motherboard Port replicator logic, port replicator connector (certain models). PCMCIA Motherboard PCM CIA socket PCMCIA controller. PCMC IA connectors. Wireless LAN (certain models) Min i - PC I Antenna PCAs IR PCA I/O controller, radio, radio frequency circuitry . Transmit/receiv e antennas. On/off switch, indicator light. LAN Motherboard LAN circuitry, bus controller, LAN connector. Modem Motherboard Modem circuitry (certain models), modem connector.
Service Manual Remo val and Replacem ent 2-1 2 Removal and Replacement This chapter tells you how to remove and replace the notebook’s com ponents and assem blies. The item s marked by • in the following table are user-replaceable. Table 2- 1. Removal Cross-Ref erence • Assembly , speaker (page 2-12). Battery , CMOS (page 2-37). • Battery , mai n (page 2-4). • Card, wireless L AN mini- PCI (page 2- 6). Case, bottom (page 2-35). Case, top (page 2-20). • Cover, key board (page 2-10). Assembly , display (page 2- 17). • Door, mini- PCI (page 2- 9). • Door, SDRAM (page 2-9). Doors, PCMCIA (page 2-35). • Driv e, CD/ DVD (pag e 2- 16) . Drive, floppy (page 2- 22). • Drive, hard disk (page 2- 7). • Feet , rubber (page 2-9). Heatsink (with fan) (page 2- 27). • Key board (page 2- 13). • Module, SDRAM (page 2-5). Module, CPU (page 2-29). PCA , antennas (page 2-17). PCA, I/R (page 2-25). PCA , motherboard (page 2- 31). PCA , switchboard (page 2- 13). • Rubber screw plugs, display (page 2-9). Caution Alway s provide proper gr ounding when perform ing repair s. W ithout proper grounding, an electros tatic dischar ge can dam age the notebook and its com ponents. Notes Reassem bly steps are the revers e of the rem oval s teps. Reass embly notes are included at the end of each s ection below. Sy m bols lik e these are displayed throughout this chapter to show approxim ate full- size screw outlines. You can use these to verif y the siz es of s crews bef ore you install them. Installing a wrong- size screw can dam age the notebook . (The s y m bol at the left repr esents an M2.5 × 4 m m T- head screw. )
2-2 Rem oval and Replacem ent Service Manual Table 2-2. Required Equipment • #0 and #1 Phillips screwdriv ers, preferably magnetized. • Small flat-blade screwdriv er. • 5 mm nut driver Table 2- 3. Recommended Screw T orque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 2,0 – 2,5 1.7 – 2.2 M2.5 (hinges) 3,5 – 4,0 3.0 – 3.4 M2.5 (other) 2,5 – 3,0 2.2 – 2.6 M3 2,5 – 3,0 2.2 – 2.6 Standoff, hex 2,5 – 3,0 2.2 – 2.6
Service Manual Remo val and Replacem ent 2-3 Disassembly Flow chart The following diagram shows the general “path” y ou will use when disassembling the notebook to access any particular com ponent. Figure 2-1. Disassembly Flow
2-4 Rem oval and Replacem ent Service Manual Remov ing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the ba ttery out of its compartm ent. Figure 2-2. Re moving the Battery
Service Manual Remo val and Replacem ent 2-5 Remov ing a SDRA M Module (User-Replaceable) The notebook has no system mem ory built into its m otherboard, but has two slots for SDRAM modules. One slot cont ains an SDRAM module that w as factory installed. Note HP Pavilion ze4100, Compaq Evo Notebook 1010v, and Presario 1100 notebook s us e only DDR266 SDRAM modules . Using the wrong type of module prevents the notebook f rom booting. Caution Handle the SDRAM module only by its edges and provide proper grounding, or you might dam age the module thr ough electros tatic dischar ge. Required Equipment • #1 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the batt ery. 2. On the bottom of the notebook, loosen the capti ve screws holdi ng the SDRAM door, and then remov e the door. 3. Press outward on the latches at the si des of the SDRAM module to release i t (the SDRAM module pops up). 4. Carefully pull the SDRAM m odule out of the connector. Figure 2-3. Removing an SDRA M M odule Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the SDRA M module until the latches snap closed.
2-6 Rem oval and Replacem ent Service Manual Remov ing the Wireless LA N Mini-PCI Card (User-Replaceable) Certain notebooks include a w ireless L AN mini- PCI card under the m ini- PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper gr ounding, or you might dam age the card through elec trostatic dis charge. Required Equipment • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the batt ery. 2. On the bottom of the notebook, loosen the capti ve screws holdi ng the Mini- PCI door, and then remov e the door. Caution Be caref ul when connecting and disconnec ting the antenna cables f rom the m ini-PCI card. Damaged c ables or c onnectors c an degrade notebook perform anc e. 3. Disconnect the two antenna cables from the m ini-PCI card. 4. Press outward on the latches at the si des of the mi ni-PCI card to rel ease it (the m ini- PCI card pops up). 5. Carefully pull the m ini- PCI card out of the connector. Figure 2-4. Removing the Mini-PCI Card Reassembly Notes • Carefully press the m ini-PCI card into the connector at an angle of about 30°, until it is fully inserted. Then press d own on both sides of the mini-PCI card until the latches snap closed.
Service Manual Remo val and Replacem ent 2-7 Remov ing the Hard Disk Driv e (User-Replaceable) Required Equipment • #1 P hillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the fac tory software and operating system on the drive as desc ribed in “Rec overing the Factor y Software,” as shown on the next page. 1. Unplug the AC adapter, if present, and then rem ove the batt ery. 2. On the bottom of t he notebook, remov e the hard drive rubber screw pl ugs and retaining screws. 3. Carefully pull the hard driv e out of the notebook. Figure 2-5. Remov ing th e Hard Disk Drive Screw, M 2.5×6mm (2)
2-8 Rem oval and Replacem ent Service Manual 4. Remove the screws from the drive and drive tray , then lift the drive out of the tray. 5. Remov e the connector from t he hard disk drive. Figure 2-6. Remov ing th e Hard Disk Drive T ray Recovering the Factory Softw are The following procedure describes how to recover the notebook’s origi nal software and operating syst em. This process can t ake up to 15 minut es to complet e. (For m ore inform ation about recov ering the factory software install ation, see the readm e.txt file in the root directory of the Recovery CDs .) Caution Do not interrupt the f ollowing process or unplug the AC adapter until the process com pletes. 1. Connect the AC adapter to the notebook. 2. Ins er t Recovery CD disk 1 into t he notebook’s CD/DVD dri ve. I f the notebook is turned off, use a pin or straightened paper cli p to press the release switch on t he drive door to open it . 3. Turn on or restart the notebook. 4. When the HP logo appears, press Esc to display the Boot m enu. 5. Use the arrow keys to select t he CD/DVD driv e as the firs t boot devi ce, then press Ent er. 6. When the Recovery CD dialog box appears, follow the display ed instructions. If prom pted, accept the recommended partition size. To create the Utility partition without installing the factory software, click Advanced and select not to install the operatin g system . If the hard disk is partitioned into several logical drives, you can install the factory software on drive C without affecting other drives. Click Advanced and select to restore only the C partition. 7. When prompted t o reboot the notebook, press Ctrl Alt Del and follow any instructions t hat appear. Screw, M 3×4mm (4)
Service Manual Remo val and Replacem ent 2-9 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2- 4. Replacing Small Parts ( User-Replaceable) Part Replacement Procedure Rubber screw plugs, display (on display bezel) Insert a small flat-blade screwdriv er under the rubber screw plug and pry it loose. To replace, firmly press the adhesiv e side of the screw plug into the recess. Door, mini-PCI On the bottom of the notebook, loosen the screws that secure the mini-PC I door to the bottom case and then remove the door. Door, memory On the bottom of the notebook, loosen the screws that secure the SD RAM module door to the bottom case and then remove the door. Feet, rubber (on bottom of notebook) Insert a small flat-blade screwdriv er under the foot and pry it loose. To replace, firmly press the adhesive side of the foot into the recess. Rubber cover, docking port (XE4500 only ) Grasp the rubber docking port cover w ith your fingers and gently remov e it. To replace, firmly press the docking port cover into the opening in the bottom case. Cover, modem port Insert a small flat-blade screwdriv er at the top of the cover and gently pry it loose. To replace, insert the cover into the modem port opening.
2-10 Remo val and Replacem ent Service Manual Remov ing the Key board Cov er (User-Replaceable) Required Equipment • #1 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the batt ery. 2. Remov e the two hinge cov er screws that secure the key board cover to the rear of the notebook. 3. Carefully insert a flat- blade screwdriv er blade under the key board cover near the right end, t hen near the center, then near the left end, and then gently lift up t he center of the cover. Gently pry up the hinge covers i f needed, being careful not to dam age the plasti cs or wireless antenna underneath. Caution Be caref ul not to dam age the antenna PCA that is connected to the lef t and right display assem bly hinges. Dam aging either antenna PCA can degr ade notebook perf orm ance.
Service Manual Remo val and Replacem ent 2-11 4. If necessary , while hol ding the center of the cover, careful ly insert the flat- blade screwdriv er under the right side of the di splay assembly hinge, gently pry up, and then lif t the cover out. Thi s procedure might need to be repeated on the left si de of display assembly hinge to completely remove the cov er. Figure 2-7. Removing the Ke yboar d Cover Reassembly Note • Insert the t abs on the left- and ri ght-center of t he panel into the m ating slots under the key board, and then press the panel into place. Screw, M 2.5×4mm (2)
2-12 Remo val and Replacem ent Service Manual Remov ing the Speaker A ssembly (User-Replaceable) Not e: The following speaker assem bly rem oval procedures apply only to Com paq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated int o the top case. Refer to the “Rem oving t he Top Case” section later in this chapt er for procedures on removi ng the top case and speakers on the Pavilion ze4100 Series notebook. Required Equipment • #1 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the batt ery. 2. Remov e the key board cover (page 2-10). 3. Remove the screw that secures the speaker assembly to the top case. 4. Disconnect the 4-w ire cable from t he switchboard PCA. Figure 2-8. Remov ing th e Speaker A ssembly Screw, M2. 5 × 6m m
Service Manual Remo val and Replacem ent 2-13 Remov ing the Keyboard (User-Replaceable) Required Equipment • #1 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remov e the key board cover (page 2-10). 3. Remov e the screws that secure the key board to the top case. 4. Li ft up on the key board at the swit chboard PCA end and then pull it t oward the display assembly t o release the tabs from the top case. 5. Turn the key board over and disconnect t he motherboard cable. 6. Remov e the key board. Reassembly Notes Caution Do not excess ively bend or fold the k eyboard cable. Exces sive flexing c an dam age the keyboard cable connector s. • Lay the keyboard face down on the top case, forward of its normal position, then reconnect the keyboard cabl e. • Slide the metal tabs on the bo ttom of the keyboard into their slots in the top case, then lower the keyboard into place.
2-14 Remo val and Replacem ent Service Manual Figure 2-9. Removing the Ke yboar d Screw, M2.5×4mm ( 4)
Service Manual Remo val and Replacem ent 2-15 Remov i ng the Sw itchboard PCA (User-Replaceable) Required Equipment • #1 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the batt ery. 2. Remov e the key board cover (page 2-10). 3. Disconnect both the 2- wire and 4-w ire cables that connect the switchboard PCA to the top case and speaker assembly , respectively . 4. Remov e the screws that secure the key board and switchboard PCA to the top case (page 2-13). 5. Gently lift up on the key board, carefully rem ove the swit chboard PCA from the t op case, and then disconnect the underside m otherboard cable. Figure 2-10. Re moving the Switchboard PCA Reassembly Note • Connect the underside motherboard cable before installing the switchboard PCA. Screw, M 2.5×4mm
2-16 Remo val and Replacem ent Service Manual Remov ing the CD/DVD Driv e (User-Replaceable) Required Equipment • #1 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Key board cover (page 2- 10). • Key board (page 2- 13). 3. Rem ove the s crew s th at se cure t he CD/ DVD driv e t o the t op ca se and mo ther board . 4. Place your i ndex finger in the t op case opening and push out on the CD/DVD dr ive to r elease it from the m otherboard. 5. Rem ove the CD/ DVD dri ve. Figure 2-11. Removing the CD/DVD Drive Screw, M2. 5 × 4m m Screw, M2. 5 × 6m m
Service Manual Remo val and Replacem ent 2-17 Remov ing the Display A ssembly (Authorized Service Prov iders Only ) Required Equipment • #1 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remov e the key board cover (page 2-10). 3. Remov e the two retaini ng screws from t he rear of the notebook. 4. Remov e the screws from the left and right ant enna PCA s. Relocate the antenna PCAs away from the display assembl y hi nges. 5. Disconnect the display assem bly cable from the m otherboard. 6. Remove the six retaining screws that secure the display assembly to the top case. No te that there is a grounding strap at the left hinge. 7. Lift the display assembl y off of t he notebook.
2-18 Remo val and Replacem ent Service Manual Figure 2-12. Remov ing the Disp lay A ssembly Screws, silver M2 x4 mm (2) Screws, M2.5×6mm ( 8)
Service Manual Remo val and Replacem ent 2-19 Reassembly Notes Important After r eplacing the display assem bly or motherboard, you mus t use the Service Utilities floppy disk to reprogram the EEPROM on the m other board for the new display. 1. Download the notebook ser ies service pac kage f rom the Partner ship W eb site (see page vi), and create a Servic e Utilities floppy disk as described in the pac kage’s Readm e file. 2. Plug in an AC adapter. 3. Insert the Servic e Utilities floppy disk in the f loppy drive. If the unit has no internal floppy drive, connect a USB f loppy drive. 4. Turn on the notebook . 5. W hen y ou s ee the HP logo, press ESC to dis play the boot menu, then boot from the f loppy drive. 6. Select the option to update the display/LCD identification stor ed on the mother board. • Make sure you connect the grounding strap to the l eft display assembl y hi nge. • When connecting the left and ri ght antenna PCAs, make sure they are parallel wi th the display assembly hinges.
2-20 Remo val and Replacem ent Service Manual Remov ing the Top Case (Authorized Service Prov iders Only ) Required Equipment • #1 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2- 10). • Speaker assembly (page 2-12). • Switchboard PCA (page 2-13). • Key board (page 2- 13). • CD/DVD dr iv e (pag e 2- 16). • Display assembly (page 2- 17). 3. Remove the tw o screws from the rear of the bottom case. 4. Remov e the screws from the m iddle and near the back of the top case. 5. Remov e the rubber screw plugs and screws from the bottom case. 6. Li ft the top case off of the notebook and then di sconnect the touch pad cable from the motherboard.
Service Manual Remo val and Replacem ent 2-21 Figure 2-13. Remov ing the T op Case Screw, M 2.5×4mm Screw, M2.5×6mm ( 15) Screw, M2.5×7mm ( 2) Screw, M 2.5×4mm
2-22 Remo val and Replacem ent Service Manual Remov i ng the Floppy Driv e (Authorized Service Prov iders Only ) Required Equipment • #1 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2- 10). • Switchboard PCA (page 2-13). • Key board (page 2- 13). • Display assembly (page 2- 17). • Top case (page 2-20). 3. Remov e the screws (right side) t hat secure the hard disk driv e guide to the m otherboard. Note that the screws (left side) are m issing. These screws w ere remov ed during the top case rem oval procedure. 4. Disconnect the motherboard cable. 5. Remov e the screws that secure the fl oppy dri ve to the m otherboard. 6. Remov e the floppy drive.
Service Manual Remo val and Replacem ent 2-23 Figure 2-14. Re moving the Floppy Drive Screw, M2.5×4mm ( 2) Screw, M2.5×4mm ( 2)
2-24 Remo val and Replacem ent Service Manual Reassembly Notes Caution Do not excess ively bend or fold the f loppy drive cable. Excess ive flexing can dam age the f loppy drive cable connec tions. • Connect the floppy drive cabl e to the mot herboard prior to replacing the floppy drive and hard disk drive guide. • When replacing the hard disk driv e guide, do not secure the left side to the m otherboard. The left side of the guide gets secured during the top case replacement procedure.
Service Manual Remo val and Replacem ent 2-25 Remov ing the Infrared (I/R) PCA (Authorized Service Prov iders Only ) Required Equipment • #1 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2- 10). • Switchboard PCA (page 2-13). • Key board (page 2- 13). • Display assembly (page 2- 17). • Top case (page 2-20). 3. Disconnect the cable from the m otherboard. 4. Remov e the screws that secure the I/R PCA to the bottom case. 5. Remov e the I /R PCA.
2-26 Remo val and Replacem ent Service Manual Reassembly Note Caution Use care when handling the I/R PCA cable. Dam aging the cable c an degrade notebook perfor manc e. • Make sure you rout e the I/R PCA cable between the left screw hole and the bottom case. Figure 2-15. Remov ing the I/R PCA Screw, M2.5×4mm ( 2)
Service Manual Remo val and Replacem ent 2-27 Remov i ng the Heatsink (w ith Fan) (Authorized Service Prov iders Only ) Required Equipment • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2- 10). • Switchboard PCA (page 2-13). • Key board (page 2- 13). • Display assembly (page 2- 17). • Top case (page 2-20). 3. Remove all three retaining screws. 4. Lift up on the heatsink (wit h fan) and then disconnect the fan cable from the m otherboard. Figure 2-16. Removing the Heatsink (with Fan) Screw, M 2.5×4mm (3)
2-28 Remo val and Replacem ent Service Manual Caution Do not spin the fan blades with y our finger, or you could damage the f an’s bearings . Reassembly Notes • If the t hermal pad is dam aged, use a sharp knife or scraper to carefull y rem ove i t from the heat sink, then attach a new t hermal pad. • Install the heatsink screws in this orde r: 1. Install all three screws lightly. 2. Ful ly tighten the screws i n the order marked on the heat sink.
Service Manual Remo val and Replacem ent 2-29 Remov i ng the CPU Module (Authorized Service Prov iders Only ) Required Equipment • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2- 10). • Switchboard PCA (page 2-13). • Key board (page 2- 13). • Display assembly (page 2- 17). • Top case (page 2-20). • Heatsink (page 2-16).
2-30 Remo val and Replacem ent Service Manual 3. Turn the lock screw one- half turn counterclockwi se to release the CPU module (y ou should hear a light snap). Carefully lift the CPU module off of its socket on t he motherboard. Figure 2-17. Re moving the CPU Module Reassembly Notes Caution Each tim e you install a new CPU module, y ou m ust also replac e the heat sink ’s therm al pad to maintain optim um heat tr ansfer . Use a sharp k nif e or scr aper to caref ully remove the old therm al pad from the heat sink , then attach the new therm al pad. • The CPU module is key ed for install ation, and can be inserted only one way. • Carefully insert the CPU module int o the motherboard, and turn t he lock screw one-hal f turn clockwise to secure t he CPU module. • Be sure to replace the thermal pad on the heatsink, as described in the reassem bly notes on page 2-28. IMPORTAN T: See the Caution on the next page before reinstalling the CPU module!
Service Manual Remo val and Replacem ent 2-31 Remov ing the Motherboard (Authorized Service Prov iders Only ) Required Equipment • #1 P hillips screwdriver. Removal Procedure Note: B efore R eplacin g the Mo therbo ard If poss ible, record the c omputer ’s electr onic serial num ber bef ore you replace the mother board. You will then store the electronic serial num ber in the EEPRO M on the new motherboar d using the Service Utility floppy disk. 1. Download the notebook servic e pack age from the Part nership W eb site (see page vi), and c reate a Service Utilities f loppy disk as desc ribed in the pack age’s Readm e f ile. 2. Plug in an AC adapter. 3. Insert the Servic e Utilities floppy disk in the f loppy drive. 4. Turn on the notebook . W hen the HP logo appears (on either the built-in display or the external monitor ), press Esc to dis play the boot m enu, then choose Rem ovable Device and boot f rom the floppy disk. 5. Select the Serial Num ber option f rom the boot m enu. 6. W hen prompted, type A for the autom atic update option. T his stores the current s ystem data fr om the old mother board on the floppy disk. 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2- 10). • Key board (page 2- 13). • CD/DVD dr iv e (pag e 2- 16). • Display assembly (page 2- 17). • Top case (page 2-20). • Heatsink (page 2-16). • Fl oppy dri ve (page 2- 17).
2-32 Remo val and Replacem ent Service Manual Caution: Wi reless Models Be caref ul when removing and attac hing antenna cables. Dam age to cables or connec tors can degrade perf orm ance. 3. Wireless m odels only: Remov e the mi ni-PCI door and unpl ug the two antenna cabl es from the mini -PCI card. Do not rem ove t he mini -PCI card at t his tim e. 4. Remove the four screw s that attach the motherboard to the bottom case. 5. From the back of the notebook, rem ove the six standoffs (two each from the external monitor port, serial port, and parallel port). 6. Remov e the antenna cable from the met al holder on the m otherboard. 7. Carefully lift the motherboard out of the bo ttom case. 8. If present, rem ove the m odem port cover. Figure 2-18. Remov ing th e Mo therboard Screw, M2.5×4mm ( 4) Standoff, 5mm (6)
Service Manual Remo val and Replacem ent 2-33 Reassembly Notes Important After r eplacing the display assem bly or motherboard, you mus t use the Service Utilities floppy disk to reprogram the EEPROM on the m other board for the new display. 1. Download the notebook Series s ervice pack age f rom the Partners hip W eb site (see page vi), and create a Servic e Utilities floppy disk as described in the pac kage’s Readm e file. 2. Plug in an AC adapter. 3. Insert the Servic e Utilities floppy disk in the f loppy drive. If the unit has no internal floppy drive, connect a USB f loppy drive. 4. Turn on the notebook . 5. W hen y ou s ee the HP logo, press ESC to dis play the boot menu, then boot from the f loppy drive. 6. Select the option to update the display/LCD identification stor ed on the mother board. • If y ou are replacing the CPU module, y ou must also replace the therm al pad on the heat sink (see page 2-29). Wireless Models Only • Before installing t he motherboard, m ake sure the round coaxial cables from the antenna PCAs are held in place by the clips in the bottom case. • Make sure there is sufficient l ength to the front antenna PCA cables so they can easily be connected to the mini- PCI card. Reassembly Procedure Caution Be extrem ely careful when replacing the m otherboard. T he m otherboard has EMI springs attac hed to it that can bend very easily . Bending any EMI spring could caus e a m otherboard shor t. Note: Reprogramming the BIOS IC A new BIOS IC contains only enough basic program m ing to enable the notebook to boot. Af ter installing a new mother board, you must repr ogram the BIOS IC, pref erably w ith the latest BIOS— see page 2-36.
2-34 Remo val and Replacem ent Service Manual 1. Remov e the following com ponents from the old m otherboard and install ont o the new motherboard: • CPU module • Wireless LAN mini- PCI card (if present) • SDRAM modules 2. Follow the reassembly n otes in the section entitled “R emoving the Motherboard” on pag e 2-33. Note: A fter Rep lacing th e Mothe rboard If pres ent, insert the m odem port cover into the m odem por t opening. Afterwards , y ou mus t use the Service Utility floppy disk to s tore the system data and display information in the EEPRO M on the new mother board. T o do so: 1. Plug in an AC adapter. 2. Insert the Servic e Utilities floppy disk in the f loppy drive. 3. Turn on the notebook . 4. If you hear 5 beeps, press F1 to update the dis play data stored on the motherboar d. Let the notebook r eboot and go to the next step. 5. Select the Serial Num ber option f rom the boot m enu. 6. If you success fully stored system data on the f loppy disk bef ore rem oving the old m otherboar d, ty pe A for the autom atic update. T his r estores the old s ystem data on the new m otherboard. If you did not store system data, type M for the m anual update option. Enter the serial num ber f rom the bottom of the notebook —y ou m ight have to contact an HP support c enter to do this.
Service Manual Remo val and Replacem ent 2-35 Replacing Components on a Bottom Case Reassembly Procedure 1. Transfer the plastic wi reless panel, and if present, the docki ng port cover from the old bottom case to the new botto m case. 2. Install a new Microsoft Product ID label. 3. Transfer the old serial num ber label and instal l a new overlay , or create a new serial number label using the steps below. 4. Fol low the “Reassem bly Notes” on page 2-33. Installing a New Serial Number Lab el Download th e latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vi) under Support/ Service in Technical Support Inform ation. The lat est version includes fi elds for warranty period and m anufacturing location. St ore the templ ate with other Word templates on a PC con nected to a laser printer. 1. Open a new document based on t he serial label tem plate. 2. Enter the inform ation from the old serial label , and print the new label on plain white paper. The new label does not hav e barcodes. 3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of t he label goes toward the front of the case. 4. Make sure all regulatory labels that were on the old bottom case are also on the new bot tom case. 5. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protect s the serial label. HP Serial Number (S)TW711A 1234 1YR (1P) F2072 W EA MFG# T W711A 1234 Made in Taiwan Figure 2-19. Example o f Serial Number Label
2-36 Remo val and Replacem ent Service Manual Replacing the Le ft and Right A ntennas If y ou need to rem ove or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas c arefully. Failure to do so could degr ade notebook perfor manc e. Handle the antenna routing m etal tabs in the bottom cas e caref ully . Thes e tabs can be easily brok en. 1. Carefully remov e both antennas from the old bottom case. 2. Route both antenna cables t hrough the new bottom case as shown below. Make sure y ou leave enough room at t he cable connector end to connect t o the mini -PCI card. Figure 2-20. Replacing the A ntennas Replacing a PCMCIA Door If y ou need to rem ove or replace a PCMCIA door, see the figure below. Figure 2-21. Removing a P CMCIA Door
Service Manual Remo val and Replacem ent 2-37 Repairing the BIOS IC (Authorized Service Prov iders Only ) The notebook’s BIOS IC cannot be replaced separately . If it is defectiv e, y ou must replace the motherboard. I n some cases, how ever, y ou m ight be able to reprogram a mal functioning BI OS IC using either e-DiagTool s for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. If the notebook will boot sufficiently , use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BI OS IC. I f y ou cannot boot the notebook adequatel y, use a Cri sis Recovery floppy disk. See below for instructions for al l three methods. Using e-DiagTools for Windows Caution The BIOS update c om pletely replaces the previous BIOS, s o follow these direc tions exac tly or y ou might dam age the notebook . T he BIOS update also res ets the conf igurations in the BIOS Setup utility —except f or BIOS pass words—so rec ord these bef ore perf orm ing the update. Update the notebook’s BIOS as foll ows: 1. In Windows, exi t any programs that are running. 2. Undock the notebook if it i s docked, and remov e any PCMCIA cards from it. 3. Connect the AC adapter to the notebook. 4. Connect any cables or equipm ent needed to connect to the Internet. 5. Click Start > Program s (or All Programs) > Hewlet t-Packard > Notebook > HP e-DiagTools > e-DiagTools for Window s. 6. Click Update, select Download New and cl ick OK. F ollow t he instructions that appear. Once the update process begins, do not interrupt it. The first tim e y ou make an I nternet connection from this program on a particul ar unit, click Change Settings in the Connect window to define your connection settings. 7. When the process complet es, press the power button to reset the notebook. BIOS updates are available from the HP Business Support Web site (www.hp.com/go/bizsupport). Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates.
2-38 Remo val and Replacem ent Service Manual Using a BIOS Floppy Disk If y ou do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support I nformation i n the Service and Support L ibrary. Fol low the instructi ons for creating the BI OS floppy di sk. Caution Make s ure to use the cor rect BIOS f loppy disk for the notebook m odel you are repairing. The program does not verif y the notebook model, s o you could accidentally install the wrong BIOS. 1. Insert the BI OS floppy disk in the floppy disk drive. 2. Turn on the notebook and allow it to boot from the BI OS floppy di sk. If the not ebook does not turn on at all, do t he following t o boot from the BI OS floppy disk: a. Unplug the AC adapter. b. Press and hold Fn B c. Plug in the AC adapter. d. Release Fn B. Not e: If the notebook will not boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook’s parall el port. See the wiring di agram below . 3. The display goes blank for a m inute or more w hile the BI OS is reprogramm ed. Not e: If y ou plugged in a boot block jumper, unplug i t before the notebook autom aticall y reboots. 4. After the BIOS repro grams itself, check the BIOS version to make sure it is the latest version. If necessary , download the latest BIOS versi on and reprogram the BI OS IC. 14 1 25 13 Figure 2-22. Boo t-Block Jumper
Service Manual Remo val and Replacem ent 2-39 Remov i ng Other Components (Authorized Service Prov iders Only ) Required Equipment • #0 and #1 P hillips screwdrivers. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove the assemblies and follow the additional step s listed in the table below. Table 2-5. Removing Components Component Removal Procedure Additional Steps Battery , CMOS Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (page 2-27). Floppy (page 2-22). Motherboard (page 2-31). Reassembly Notes: After replacing the CM OS battery, set the correct time and date using the BIOS Setup utility or Date/T ime in the Control Panel. Case, bottom See page 2-35. Case, top See page 2-20. CD/DVD drive See page 2-16. CPU module See page 2-29. Display assembly See page 2-17. Doors, PCMCIA Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (page 2-27). Floppy (page 2-22). Motherboard (page 2-31). See page 2-35. Floppy drive See page 2-22.
2-40 Remo val and Replacem ent Service Manual Component Removal Procedure Additional Steps Guide, HDD Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). W hen replacing the HDD guide, m ake sure you only replace the two right screw s. Do not replace the tw o left screws. Heatsink (with fan) See page 2-27. Key board See page 2-13. Panel, wireless Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Press the tabs on both sides of the panel and then lift it from the bottom case. PCA, I/R See page 2-25. PCA, left and right antennas (wireless models only ) Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (page 2-27). Floppy (page 2-22). Motherboard (page 2-31) Bottom case (page 2-35). Disconnect the front antenna PCA cables from the mini-PCI card (page 2-6). Be careful not to bend the metal tabs on the bottom case when remov ing or replacing either of the two antenna PCAs. PCA, motherboard See page 2-31. PCA, switchboard See page 2-13. Socket, PCMCIA Keyboard cover (page 2-10). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (page 2-27). Floppy (page 2-22). Motherboard (page 2-31). 1. Remove the tw o screws attaching the socket to the motherboard. 2. Unplug the PCM CIA socket from the motherboard. Speaker assembly See page 2-12.
Service Manual Troubles hooting and Diagnostics 3- 1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identify ing faulty com ponents: • ASP support information • Troubleshooting inform ation ! Checking for customer abuse (page 3- 3). ! Troubleshooting the problem (page 3-3). ! Verifying t he repair (page 3-4). ! Suggestions for troubleshoot ing (page 3-5). • Diagnostic tools ! e-Diagtools di agnostic program (page 3-17). ! Power-on self-t est (page 3-18). ! Sycard PCCtest 450/ 460 PC card (page 3-24). ! Windows Managem ent Instrum entation (page 3- 25). ! BIOS Setup u tility (page 3-25). Support by A uthorized Serv ice Prov iders In the U.S., support of notebook com puters by Authorized Service Provi ders (ASPs) is a purchasable option. Standard predefined m odels and standard special models do not include ASP support. The sales force has the option of creating m odels wi th ASP support using the specials process. The serial num ber label on the bottom of the notebook indi cates the ASP support status for that model . See the following table. Table 3-1. A SP Support Options Serial Number Label A SP Support Status “NoASP” No reimbursement to ASP for parts or labor. However the ASP is authorized to repair the notebook, and reimbursement can be negotiated directly w ith the customer. “ASP” Parts and labor will be reimbursed to the ASP. In other countri es, ASP support is standard in most sit uations—but y ou should check the m arking on the serial num ber label to verify the AS P support status for that model.
3-2 Troubles hooting and Diagnostics Ser vice Manual Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow t he basic troubleshooting st eps shown below. Check the custo mer's descriptio n of the proble m and any supportin g information. Try to duplicate the custo mer's problem. Troublesh oot the problem using: - Diagnost ic too ls. - Trouble shooting s uggestions . Verify the repa ir by te sting the function ality of the compl ete unit . Check for customer ab use. Figure 3-1. Bas ic Troubleshooting Steps
Service Manual Troubles hooting and Diagnostics 3- 3 Checking for Customer A buse Some notebooks m ight appear t o have been dam aged by cust omer abuse. Use these guidel ines to help determine if this is the case: • If the shi pping box is seriously damaged, customer abuse cannot be declared. • If the dam age could have a cause other than customer abuse, custom er abuse cannot be declared. • If the not ebook shows any of the following, cust omer abuse is decl ared: ! Missing parts. ! Broken plastic parts. ! Parts not original to the notebook. ! Damaged or m issing key s on the key board. Table 3-3 li sts additional criteria for determ ining custom er abuse to specific parts of t he notebook. Important Parts dam aged by customer abuse are not cover ed by the w arranty. Troubleshooti ng the Problem Record pertinent inform ation about t he notebook: • Model and serial num ber. • Operating syst em and v ersion. • Software version (st ored in hidden file c:\v ersion.inf). • BIOS versi on. • Accessories and peripherals used. Analyze the problem : • Observe Symptoms. Using the customer’s i nformation, t ry to duplicate the problem . Determ ine how the problem differs from proper behav ior. Also, note the functions t hat do work properly . • Separa te Problems. If there are multiple sy mptom s, separate them into distinct problems. • Consider Causes. Keep in m ind possible causes for each problem. Use the diagnostic tools and troubleshooting suggest ions to help find possibl e causes. ! The e-Diagtools di agnostic program t ests most of the notebook’s component s using automat ic and interactiv e tests, and is y our prim ary troubleshooting t ool. Other tools include the pow er- on self-test, WMI/Toptools (if installed), the BIOS S etup utility, and the Sycard PCC test. Table 3-2 on page 3- 5 shows how y ou can use these tools to isolate the cause of the notebook’s problem . ! The troubleshooting suggest ions on page 3-6 incl ude general suggestions for repairi ng notebooks that show specifi c failure sy mptom s.
3-4 Troubles hooting and Diagnostics Ser vice Manual Swapping m odules that m ight be defectiv e with ot hers known to be good is generall y an i deal way to find the modul e responsible for the problem . A failure sy mptom is rarely caused by more than one module, so y ou will not usually need to replace more than one to correct a particular failure. After you replace a m odule, the notebook will normally be in a confused state and lock up when you apply power. If t his happens, press the reset button: this turns the notebook off, so t hat you can rest art it in a known state. Verify ing the Repair Before returning the repaired notebook t o the customer, v erify the repair by running the fol lowing tests: • e- Diagtools Basic Diagnos tic Test. Run the basic test of the e- Diagtools diagnost ic program (page 3-17). –and– • Function Tests. Run tests that check the repai red function, such as those in e- Diagtools (page 3-17). –and– • Failed T ests. Run any ot her tests that fail ed during troubleshooti ng.
Service Manual Troubles hooting and Diagnostics 3- 5 Suggestions for Tr oubleshooting Table 3-2. Scope of Diagnostic Tools Function e-Diagtools Pow er-On Self-Test Sy card PCCtest 450 WMI/ Toptools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tests Describes Memory Tests Tests Describes Describes Fan Tes ts Batteries Tests (C MO S battery only) Describes Display Tests Describes Configures Hard disk Tests Tests Describes Configures Floppy drive Tests* Tests Describes Configures Key board Tests Tests Describes Audio Tes ts Serial Tests* Describes Configures Parallel Tests Describes Configures LAN Tests Describes Configures Modem Configures Wireless Configures Infrared Describes Configures PS/2 port Tes ts † Configures USB Describes Configures Port replicator PCMCIA Tests Tests Describes IEEE 1394 Tes ts AC adapter Status * Test might be available only on certain units. † Use an external key board to ex ercise the port. Run the external 101-key test.
3-6 Troubles hooting and Diagnostics Ser vice Manual If y ou cannot isolate the cause of a problem usi ng the above diagnost ic tools, use the suggesti ons in the following tabl e to help find the problem . Table 3-3. Troubleshooting Suggestions Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes of a problem, determine w hich replaceable modules are involv ed in the system function and what roles they play: see the figure on page 1-14 and the table on page 1-15. Startup Does not boot on AC or battery. Check power source. Press and hold power button to turn notebook off, then press power button to turn notebook on. Unplug AC adapter, remove the battery and any PC cards, press reset button to turn notebook off, then reconnect power and try again. Do not use touch pad while booting or resuming. Remove all but one SDRA M module and try again. Reinsert any other SDRAM module and try again. AC adapter. SDRAM module. CPU module. Switchboard PCA. Motherboard. Display assembly . Hard drive. Check AC adapter. Remove all but one SDRAM module and try again. If power status light does not turn on, reprogram BIOS, replace top case, replace motherboard. If power status light turns on but display remains off, try external monitor. If monitor shows successful boot, replace display assembly. If monitor shows activ ity but BIOS does not complete, replace display assembly. If monitor is blank, replace switchboard PCA, replace motherboard. If power status light and display turn on, BIOS completes, but OS does not start from hard disk or floppy drive, replace CPU module, replace motherboard. If OS starts from floppy drive, reload hard drive, replace hard drive. Beeps once, spins hard disk, repeats, but does not boot. Make sure at least one SDRAM module is installed. SDRAM module. Does not boot on battery, but boots on AC. Make sure battery is properly installed and fully charged. Check battery level on battery LEDs. Check battery contacts. If available, try another battery . Battery or contacts. Motherboard. Does not boot from floppy drive. Make sure floppy disk is bootable. Use BIOS Setup to check default boot order. Floppy disk or floppy drive. Motherboard. Make sure floppy drive is installed and connected correctly. Does not boot from CD in CD/DVD drive. Make sure C D is bootable. Use BIOS Setup to check default boot order. Restart notebook. CD/DVD drive. Motherboard. Make sure CD/DVD is installed and connected correctly.
Service Manual Troubles hooting and Diagnostics 3- 7 Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments Sluggish startup or shutdown. Use Tools tab in disk’s Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Hard drive. Error message such as “Invalid system disk” or “Auto IDE error”. Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive. Hard drive contacts. Hard drive. If notebook boots from floppy drive, check for corrupt files on hard drive, use Recovery CDs to reinstall factory software onto hard driv e, replace hard drive. Password forgotten. Verify proper ow nership, then follow remov al procedure with ow ner and record appropriate data—see page 5-1. User must call Technical Support and provide proof of ownership. Passw ord removal is restricted to certain sites. See page 5-1. Power No power. Make sure charged battery is installed or AC adapter connected. Try another battery or AC adapter if available. AC adapter. Battery. Motherboard. Notebook has short operating time when on battery . Turn dow n display brightness. Check timeout settings in Power in Control Panel. Check power management settings in BIOS Setup. Tr y default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess C PU and power usage. (User can get Intel Power M onitor from www.i nt e l. c om and monitor CPU load.) W hen playing DVD movies on battery pow er, use Power Options in Control Panel to select Portable/Laptop power scheme. W hen using applications with automatic save feature (such as MS Word), extend save time or disable to reduce hard disk access and power usage. PCM CIA card use can affect battery life. Some PCM CIA cards draw pow er even w hile not in use. Heavy modem use can affect battery operating time. Battery. Motherboard. Battery capacity often decreases after a year or more.
3-8 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments Turn s off immediately after turning on. Battery may be ex tremely low. Plug in AC adapter or insert charged battery Battery. Does not run on battery; empty battery indication. Check battery and contacts. Try another battery if available. Battery or contacts. Motherboard. Beeps repeatedly. Notebook beeps repeatedly when battery is low. Connect AC adapter or replace battery. Battery. Battery does not charge. Make sure AC adapter has correct power rating. Make sure AC adapter is connected properly and battery installed properly. Check battery contacts. If available, try another battery and AC adapter. Mov e notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool. Check for blocked air vents. Battery or contacts. AC adapter. Motherboard. Heatsink. Check battery and AC adapter. Check heatsink. AC adapter does not power notebook. Try another AC adapter, if available. AC adapter. Motherboard. AC adapter cannot be repaired, and must be replaced. Battery indicator is inaccurate. Time Remaining is an estimate based on notebook’s power use at that moment. It therefore depends on current task, and assumes power w ill be used at that rate until battery runs out. So if notebook is currently using good deal of power (such as w hen reading CD or DVD), Time Remaining likely show s less time than actually remains. Standby /resume General problems. Close all applications before entering (or allowing notebook to enter) Standby or Hibernation mode. If problem appears after installing new softw are (including drivers), uninstall that software. Contact software v endor for additional support.
Service Manual Troubles hooting and Diagnostics 3- 9 Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook resumes slowly from Standby mode. Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. W hen hardware is reinitializ ed, W indows desktop appears. Does not suspend to Standby mode as expected. Notebook won’t suspend if connection to another computer is active. If notebook is busy, it normally finishes current operation before suspending. Does not automatically enter Hibernation mode as expected. Make sure hibernate support is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for AC and battery pow er are not set to Never. Display Dark display, no light. Make sure notebook is turned on and warmed up. Check power supply . Make sure SD RAM modules are installed properly. Adjust display brightness. Press Fn F5 several times. Try ex ternal monitor. Display cable connection. SDRAM modules. CPU module. Display assembly . Motherboard. Check cable connections. Replace SDRAM modules. Make sure C PU module is installed properly, replace CPU module. Check display cable connections, replace display assembly. If external monitor display s no image, replace motherboard. W hite display. Adjust display brightness. Display assembly . Switchboard PCA. Erratic display. Display cable connection. Switchboard PCA. Display assembly . Motherboard. Check display cable connection. Bright or missing pixels or lines. See quality statement on page 5-2. Display cable connection. Display assembly . Check display cable connection. See quality statement on page 5-2. Punctured display. Declared to be caused by customer abuse. Vertical crack near center of display. Usually caused by closing display w ith pencil-sized object on keyboard. Declared to be caused by customer abuse. Scratched display glass. Declared to be caused by customer abuse.
3-10 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments Local area of dark or light discoloration visible w hen display is on. Caused by ex cessive pressure applied to area on screen. Declared to be caused by customer abuse. External display does not work. Check connections. Press Fn F5 several times. Try display on another computer. External display . Motherboard. Hard disk Hard disk never spins. Check power source. Remove and reinstall hard drive. Check connector. Hard drive or connector. Motherboard. If drive case is damaged, drive may not operate properly. Hard disk makes clunking or scratching noise. Back up disk immediately. W as notebook or drive dropped? Hard drive. Check notebook and drive for evidence of customer abuse. Hard disk makes buzzing or w hining noise. Back up disk immediately. Check hard disk installation. Check for alternate noise sources, such as PCM CIA drive or fan. Depends on noise source. Files corrupted. Run virus scan program. Check hard disk using Tools tab in disk’s Properties sheet. Test hard disk drive w ith e-Diagtools diagnostics. Back up files if possible, then use Recove ry CDs to reformat hard disk and reinstall factory softw are. Disk capacity less than normal. Check hard disk using Tools tab in disk’s Properties sheet. Check partitions using Control Panel, Administrative Tools, Computer Management under Storage. Use Rec overy CDs to reformat hard disk and reinstall factory softw are. Hard drive. Disk’s reported capacity is less than actual size Hard disk allocates approximately 20 MB to diagnostic software. T his space is unavailable for other uses, and not included in hard disk capacity reported by W indows. Floppy drive General problems. No response from floppy drive. Floppy drive. Motherboard. Make sure floppy drive is installed and connected correctly.
Service Manual Troubles hooting and Diagnostics 3- 11 Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments CD/DVD drive Particular CD or DVD not playing properly. Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD w as created on CD-RW drive, try using HP certified media. Read and wr ite quality can vary for other media. Cannot read any CD or DVD. Restart notebook. Make sure CD/DVD drive is installed properly. CD/DVD drive. DVD mov ie stops playing. DVD may be double-sided. Mov ie may be paused. Press Play button. Region Code error. DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs w hen trying to play DVD intended for different region. Important: M ost DVD drives allow region code to be changed only a limited number of times (usually no more than four). W hen this limit is reached, last change is hard-coded on DVD drive, and is permanent. Refer to DVD player softw are help for details. HP warranty does not cover expense of correcting this situation. “System Error: Unable to read drive” message. Make sure disk is clean, undamaged, and inserted correctly. Clean w ith soft cloth or replace as needed. W ait 5 to 10 seconds after closing tray before pressing Play. Restart notebook. CD/DVD drive. Motherboard. Make sure CD/DVD drive is installed properly. No DVD or CD-RW software on notebook. If software w as removed, use the Recovery CDs to reinstall factory softw are. All DVD play is erratic. Some DVDs include softw are called “PC Friendly”. T his software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook. Key board Some or all keys do not work properly. Check settings in Control Panel. Keyboard. Motherboard. Try reinserting ribbon cable in connector on motherboard.
3-12 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments Embedded numeric keypad does not wor k. Press Fn F8 to activate numeric keypad, and Lock key to turn on number lock. Avoid touching touch pad while booting or resuming. Keyboard. Motherboard. PS/2 keyboard and mouse with Y - adapter do not wor k. Check devices separately. Y-adapter. PS/2 device. Motherboard. Touch pad General problems. Reset notebook (see page 1- 9). Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties. By default, touch pad is disabled if external PS/2 mouse is connected, Use BIOS Setup to check settings. Avoid touching touch pad while booting or resuming. Top case. Motherboard. Special touch pad features not working. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\touchpad.) Top case. Motherboard. Click button does not work. Top case. Motherboard. Memory Out of memory error. Make sure C drive has adequate free space. Delete temporary and unneeded files. Use memory troubleshooter in W indows Help. Not all third-party memory cards have been tested for use with notebook. SDRAM module. Notebook does not boot after adding SDRAM. Use only DDR-266 SDRAM modules. SDRAM module. Audio No sound audible. Increase sound volume. Check whether sound is enabled (mute button and software controls). Check for sound resource conflicts in Device M anager. Test audio w ith e-Diagtools diagnostics. Top case. Speaker assembly. Switchboard PCA. Motherboard. Check operation using headphones or external speakers (switchboard PCA). Make sure speaker assembly cable is connected.
Service Manual Troubles hooting and Diagnostics 3- 13 Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments Sound does not record. Use an external microphone (internal microphone normally not included). Check software controls. Test audio w ith e-Diagtools diagnostics. Switchboard PCA. Motherboard. Serial/Parallel/USB General problems. Check connections. Restart notebook. Use troubleshooters in W indows Help. Check settings in Control Panel. Check port settings in Device Manager. Test ports w ith e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook W eb site (see page vi) for latest USB drivers. For USB: if the device is powered by the U SB port, try the other port. Motherboard. Modem General problems. Check settings in Control Panel. Open hardw are Device Manager. If modem is disabled, try to enable. If modem has a conflict, try disabling another device. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. In a hotel, ask for data line. Try disabling error correction and data compression. Test modem w ith e-Diagtools diagnostics. Motherboard.
3-14 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments LAN/network General problems. Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Use networking troubleshooter in W indows Help. Check settings in Control Panel. Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Max imum cable length is 100 meters (330 feet). Test LAN w ith e-Diagtools diagnostics. Motherboard. Infrared General problems. Infrared is disabled and no drivers installed as shipped. (Drivers are included.) Make sure line betw een infrared ports is not blocked, ports face each other squarely and are no more than 1 meter apart. Sunlight, heat from nearby equipment, or other sources of infrared radiation can cause transmission errors. Open Hardw are Device Manager. T ry to enable the infrared port. Remove any PC cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. Motherboard.
Service Manual Troubles hooting and Diagnostics 3- 15 Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments Wireless General problems. Check TCP/IP setup in Control Panel. Check SSID, channel, and encryption settings. Mini-PCI card. Antenna PCAs. Motherboard. Make sure all cables are properly connected to mini- PCI card and motherboard. Check for damaged coax ial cables or connectors. One-Touch button problems Buttons not working properly. Make sur e correct applications are associated with buttons in One-T ouch tab of Keyboard in Control Panel. Keyboard cover. Switchboard PCA. Motherboard. On-screen display does not appear when button is pressed. Make sure O nscreen Display is enabled in One-Touch tab of Keyboard in Control Panel. PCMCIA General problems. Restart notebook. Try card in another computer. If card requires an IRQ, make sure one is available. In Device M anager, refresh device list and check for conflicts. Download current driv ers from card manufacturer’s W eb site. PCM CIA socket. Motherboard. Using a flashlight, look for bent pins inside the PCM CIA socket. For model XE4500, if only one slot is affected, replace PCMC IA socket. If both slots are affected, replace motherboard. AC adapter Does not power notebook. Make sure AC adapter has correct power rating. Try another AC adapter, if available. AC adapter. Motherboard. AC adapter cannot be repaired and must be replaced. Motherboard Evidence of spilled liquid. Declared to be caused by customer abuse. Bent or broken connectors, or burnt component. Declared to be caused by customer abuse. Motherboard cracked. Declared to be caused by customer abuse. Miscellaneous Clock loses time Plug in AC adapter for 24 hours to charge CM OS battery. CMOS battery. Motherboard. Charge CM OS battery. Notebook gets abnormally hot. Alway s set notebook on a flat surface, so air can flow freely around and underneath it Make sure air v ents are not blocked. Games and other programs that drive CPU usage tow ard 100% can contribute. Heatsink. Check heatsink for damage or proper fan operation. Check thermal contact between CP U and heatsink. Replace thermal pad if needed.
3-16 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Cente r: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook pauses or runs sluggishly. May be normal W indows behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press Ctrl Alt Del to see if an application is not responding. Restart notebook. If hard disk has spun down to conserve pow er, it can take several seconds to spin up (you can hear this). Use Control Panel to modify hard disk power settings. Check for overheating—see previous symptom. If notebook’s hard drive frequently runs (as indicated by hard drive light on front of notebook) while notebook appears to be paused or running slowly , consider installing additional SDRAM . Make sure hard driv e has adequate free space. Delete temporary and unneeded files. CPU module. Motherboard. If notebook slows after period of continuous activity, check heatsink—see previous symptom. Notebook still on but stops responding. Press Ctrl Alt Del and end any application not responding. Reset notebook (see page 1- 9). Accessories Port replicator problems. Check notebook’s power supply. Check settings in BIOS Setup. Port replicator. Motherboard. Port replicator is not repairable, and must be exchanged.
Service Manual Troubles hooting and Diagnostics 3- 17 Diagnostic Tools This section describes t he following diagnost ic tools y ou can use for troubleshooti ng and repairing the notebook: • Notebook e-Diagtools diagnost ic program (bel ow). • Power-on self-t est (page 3-18). • Sycard PCCtest 450 PC card (page 3-24). • Windows Managem ent Instrum entation (page 3- 25). • BIOS Setup u tility (page 3-25). e-Diagtools Di agnostic Progr am The hardware diagnostic program s provide t wo level s of testing: • User-level testing using a basic hardw are test. • Advanced testing using i ndividual hardw are tests. The tests are designed to run after the system reboots, so that the notebook will be in a predictable state during the tests. The test s are non-destructi ve, and are intended to preserv e the state of the not ebook. The notebook reboots when y ou exit the program so driv ers can be loaded. Updating e-Diagtools You can download the latest v ersion of e-Diagt ools using e-Diagt ools for Windows. Running e-Diagtools The following procedure describes how to run e-Diagtool s. The individual steps mi ght differ slightly for different versions of e- Diagtools. 1. Click Start > Turn Off Com puter (or Shut Down), Restart. 2. When the HP logo appears, press F10 to start t he diagnostic test. The first tim e y ou run the program, y ou are prompted to select the language for t he program. 3. When the menu appears, press F 2 to run e-Diagtools. 4. When the Configuration Descripti on appears, check the list of detect ed hardware. 5. Run the basic test . Press F2 to start the basic hardware test. The results appear when the test is complete. 6. If y ou intend to exit without runni ng the advanced test s, press F4 to v iew the Support Ticket. Press F3 to exit e- Diagtools. 7. Optional: run the advanced tests . Press F2 to open the adv anced test screen. 8. Use the arrow key s and ENTER to select the test you w ant to run. Tests are list ed only for detected hardware. 9. Press F2 to run the select ed tests and add the results t o the Support Ticket.
3-18 Troubles hooting and Diagnostics Ser vice Manual 10. After each run, press F2 to return to the adv anced test screen, or press F4 to v iew the Support Ticket. 11. Exit. Press F3 and then any key to exit and reboot . 12. Optional: open the Support Ti cket. In Windows, cl ick Start > All Programs (or Program s) > Hewlett- Packard > Notebook > HP e-Diagtools > e- Diagtools for Wi ndows. 13. Click View to di splay the Support Ticket. 14. To add informat ion about y our problem , click Comm ents, type the inform ation, and then cl ick OK. To save or print t he Support Ticket, click Sav e As or Print. To e-m ail the Support Ti cket to y our support agent, cli ck e-Mail. The fi rst tim e y ou make an e- mail connection from this program , click Change Settings in the Connect window and enter the settings recomm ended by your support agent. e-Diagtools for Wi ndows can also update the v ersion of e-Diagtool s on your not ebook’s hard disk. In e-Diagtools for Wi ndows, use the e-Diagt ools menu. If y ou have trouble running e-Diagtool s diagnostics from the hard disk, y ou can also run it from the Recovery CD or DVD . Boot from the CD or DVD and sel ect the diagnost ics option. Interpre ting the Resul ts The e-Diagtools di agnostic program ret urns test groups, error codes, and suggestions for repair and/ or follow-up actions. The basic hardware test show s a recomm ended replacement part. To help interp ret the results of the e-Diagtools tests, refer to the following: • e-Diagtool s Support Ticket on page 3- 18. • Replaceable Module Diagram on page 1- 14 • Funct ional Structure Descripti on on page 1-15 This combi ned informat ion should enable y ou to determ ine which of t he notebook’s components require service. Pow er-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the def ault setting), pres s Esc during boot to see POST mes sages. When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called POST (Power-On Self-Test). The BIOS will not boot the notebook’s operating system if the syst em m emory , CP U, DMA , or interrupt controll er fails the POST diagnostic tests. POST indicates progress by a sequence of codes; if an error occurs, the BI OS displays a m essage and/or issues a beep code. Note that not all POST messages indi cate a failure in the notebook—som e m essages are for information only . You should not necessarily interpret the failure of one or m ore POST tests as a hardware, software, or firm ware failure. I f POST displays an error m essage or issues a beep code indicating an error, confirm the problem using other diagnost ic tools.
Service Manual Troubles hooting and Diagnostics 3- 19 Fi rst, confirm the failure by performi ng a “clean” boot, as described below. Note that if the notebook fails to restart w ith a clean boot, it requires repair. 1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monit or, pointing dev ice, and key board. 2. Provide “clean” AC power—no auto adapter or unusual AC adapter configurati on. 3. Press the reset button to return the notebook t o a known state. 4. Press the power button to start t he notebook. If the BI OS detects a term inal error conditi on, it halts POST after issuing a beep code and/or di splayi ng a message (see the following table). The beep code indicates the POST routine in which the terminal error occurred. Table 3- 4. POST Terminal- Error Beep Codes Beep Cod es* POST Description 1 One short beep before boot. 1-2 Search for option ROMs. 1-1-1-3 Verif y Real Mode. 1-1-1-4 Disable Non-Mas kable Interrupt (NMI ). 1-1-2-1 Get CPU type. 1-1-2-3 I nitialize system hardware. 1 - 1 -2 -4 Disable shadow and execute code from ROM. 1-1-3-1 I nitialize chipset with initial POST values. 1-1-3-2 Set IN POST flag. 1-1-3-3 I nitialize CPU registers. 1-1-3-4 Enable CPU cache. 1-1-4-1 I nitialize caches to initial POST v alues. 1-1-4-3 I nitialize I/O component. 1-1-4-4 I nitialize local bus IDE. 1-2-1-1 I nitialize Pow er M anagement. 1-2-1-2 Load alt ernate registers with initial POST values. 1-2-1-3 Rest ore CPU control w ord during w arm boot. 1-2-1-4 I nitialize PCI Bus Mastering dev ices. 1-2-2-1 I nitialize keyboard controller. 1-2-2 -3 BIOS RO M checksum. 1-2-2-4 I nitialize cache before memory Auto size. 1-2-3-1 8254 t imer initialization. 1-2-3-3 8237 DMA c ontroller initialization. 1-2-4-1 Reset Programmable Interrupt Controller. 1-3-1-1 Test DRAM refresh. 1-3-1-3 Test 8742 Keyboard Controller (on motherboard). 1-3-2-1 Set ES segment regist er to 4 GB. 1-3-3-1 Aut o size DRAM; or w rong type or no RAM installed. 1-3-3-2 I nitialize POST Memory Manager. 1-3-3-3 Clear 512 kB bas e RAM. 1-3-4-1 RAM f ailure on address line xxxx. 1-3-4 -3 RAM f ailu re on d ata b its xxxx of l ow byte of m em ory bus . 1-3-4-4 Enable c ache before system BIOS shadow. 1-4-1 -1 RAM f ailu re on d ata b its xxxx of h igh byt e of mem ory b us. 1-4-1-3 Test CPU bus-clock frequenc y. 1-4-1-4 I nitialize Phoenix Dispatch Manager. 1-4-2-3 W arm start s hut down. 1-4-3-1 Shadow system BIOS ROM. 1-4-3-3 Aut o size cache. 1-4-4-1 Adv anced conf iguration of chips et registers. 1-4-4-2 Load alt ernate registers with CMOS values. 2-1-1-2 I nitialize extended memory for RomPilot. 2-1-1-3 I nitialize interrupt vect ors. 2-1-2-2 POST dev ice initialization. 2-1-2-3 Check ROM copyright notice. 2-1-2-4 I nitialize I20 support. 2-1-3-1 Check video c onfiguration against CMOS. 2-1-3-2 I nitialize PCI bus and devices. 2-1-3-3 I nitialize all video adapters in syst em. 2-1-3-4 Quiet Boot start (opt ional). 2-1-4-1 Shadow video BIOS ROM.
3-20 Troubles hooting and Diagnostics Ser vice Manual Beep Cod es* POST Description 2-1-4-3 Display BIOS c opyright notice. 2-1-4-4 I nitialize MultiBoot. 2-2-1-1 Display CPU type and speed. 2-2-1-2 I nitialize EISA board. 2-2-1-3 Test keyboard. 2-2-2-1 Set key click if enabled. 2-2-2-2 Enable USB dev ices. 2-2-3-1 Test for unexpected interrupts . 2-2-3-2 I nitialize POST display service. 2-2-3-3 Display prompt "Press F2 to enter SETUP". 2-2-3-4 Disable CPU cache. 2-2-4-1 Test RAM between 512 and 640 kB. 2-3-1-1 Test extended memory. 2-3-1-3 Test extended memory address lines . 2-3-2-1 J ump to UserPatch1. 2-3-2-3 Configure adv anced cac he registers. 2-3-2-4 I nitialize Multi Processor APIC. 2-3-3-1 Enable external and CPU caches . 2-3-3-2 Set up System Managem ent Mode (SMM) area. 2-3-3-3 Display external L2 cac he size. 2-3-3-4 Load c ustom default s (optional). 2-3-4-1 Display shadow-area message. 2-3-4-3 Display poss ible high address for UMB recov ery. 2-4-1-1 Display error mes sages. 2-4-1-3 Check for configuration errors . 2-4-2-3 Check for keyboard errors. 2-4-4-1 Set up hardw are interrupt v ectors. 2-4-4-2 I nitialize Intelligent System Monit oring. 2-4-4-3 I nitialize coprocessor if present . 3-1-1-1 Disable onboard Super I /O ports and IRQs. 3-1-1-2 Lat e POST device initialization. 3-1-1-3 Detec t and install external RS232 ports. 3-1-1-4 Configure non-M CD IDE controllers. 3-1-2-1 Detec t and install external parallel ports . 3-1-2-2 I nitialize PC-compatible PnP ISA devic es. 3-1-2-3 Re-initialize onboard I/O ports . 3-1-2-4 Configure M otherboard Configurable Devic es (optional). 3-1-3-1 I nitialize BIOS Data Area. 3-1-3-2 Enable Non-Mas kable Interrupts (NMIs). 3-1-3-3 I nitialize Extended BIOS Data Area. 3-1-3-4 Test and initialize PS/2 mouse. 3-1-4-1 I nitialize floppy controller. 3-1-4-4 Determ ine number of ATA driv es (optional). 3-2-1-1 I nitialize hard-disk controllers. 3-2-1-2 I nitialize local-bus hard-disk controllers . 3-2-1-3 J ump to UserPatch2. 3-2-1-4 Build M PTABLE for multi-process or boards. 3-2-2-2 I nstall CD-ROM for boot. 3-2-2-3 Clear huge ES segm ent register. 3-2-2-4 Fix up Multi Proc essor table. 3-2-3-2 Check for SMART Drive (optional). 3-2-3-3 Shadow option ROMs. 3-2-4-1 Set up Pow er Management. 3-2-4-2 I nitialize security engine (optional). 3-2-4-3 Enable hardware interrupts. 3-2-4-4 Determ ine number of ATA and SCSI driv es. 3-3-1-1 Set time of day. 3-3-1-3 Check key lock. 3-3-2-1 I nitialize typematic rate. 3-3-3-1 Eras e F2 prompt. 3-3-3-3 Sc an for F2 keystroke. 3-3-4-1 Ent er SETUP. 3-3-4-3 Clear Boot f lag. 3-4-1-1 Check for errors. 3-4-1-2 I nform RomPilot about the end of POST. 3-4-1-3 POST done - prepare to boot OS. 3-4-2-2 Terminat e QuietBoot (optional). 3-4-2-3 Check password (optional). 3-4-2-4 I nitialize ACPI BIOS. 3-4-3-2 Prepare Boot . 3-4-3-3 I nitialize SMBIOS. 3-4-3-4 I nitialize PnP Option ROMs.
Service Manual Troubles hooting and Diagnostics 3- 21 Beep Cod es* POST Description 3-4-4-1 Clear parity chec kers. 3-4-4-2 Display Mult iBoot menu. 3-4-4-3 Clear sc reen (optional). 3-4-4-4 Check virus and bac kup reminders. 4-1-1-1 Try to boot with INT 19. 4-1-1-2 I nitialize POST Error Manager (PEM). 4-1-1-3 I nitialize error logging. 4-1-1-4 I nitialize error display function. 4-1-2-1 I nitialize system error handler. 4-1-2-2 PnPnd dual CMOS (opt ional). 4-1-2-3 I nitialize note dock (optional). 4-1-2-4 I nitialize note dock late. 4-1-3-1 Force c heck (optional). 4-1-3-2 Extended checksum (optional). 4-1-3-3 Redirect Int 15h to enable remot e keyboard. 4-1-3-4 Redirect Int 13h to Mem ory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. 4-1-4-1 Redirect Int 10h to enable remot e serial v ideo. 4-1-4-2 Re-map I /O and memory for PCMCIA. 4-1-4-3 I nitialize digitizer and display message. 4-2-1-3 Unknown interrupt. 4-3-1-1 I nitialize the chipset. 4-3-1-2 I nitialize the bridge. 4-3-1-3 I nitialize the CPU. 4-3-1-4 I nitialize system timer. 4-3-2-1 I nitialize system I/O. 4-3-2-2 Check force recov ery boot. 4-3-2 -3 Checksu m BIOS R OM. 4-3-2-4 Go t o BIOS. 4-3-3-1 Set Huge Segment. 4-3-3-2 I nitialize Multi Processor. 4-3-3-3 I nitialize OEM special code. 4-3-3-4 I nitialize PIC and DMA. 4-3-4-1 I nitialize Memory type. 4-3-4-2 I nitialize Memory size. 4-3-4-3 Shadow Boot Block. 4-3-4-4 Syst em memory test . 4-4-1-1 I nitialize interrupt vect ors. 4-4-1-2 I nitialize Run Time Clock. 4-4-1-3 I nitialize video. 4-4-1-4 I nitialize System Management M anager. 4-4-2-1 Out put one beep. 4-4-2-2 Clear Huge Segment. 4-4-2-3 Boot to Mini DOS. 4-4-2-4 Boot to Full DOS. 1 long, 2 short Improper video configuration (reprogram EEPROM) or external ROM checksum failure.
3-22 Troubles hooting and Diagnostics Ser vice Manual The following tabl e lists POST messages and explanati ons for reported problems. I f the sy stem fails after y ou make changes in BI OS Setup, reset the notebook, ent er BIOS Setup, and instal l the defaults or correct the error. Table 3- 5. POST M essages Message Description 0200 Failure Fixed Di sk Fixed (hard) disk is not working or not conf igured properly. Make s ure the hard disk is instal led properly. Run BI OS Setup and m ake s ure the hard dis k type is correctl y identifi ed. 0210 Stuck key Stuc k key on k eyboard. 0211 Key board error Keyboard is not working. 0212 Key board Controller Failed Keyboard control ler failed t he test . m ight require replac ing the m otherboard (cont ains t he keyboard cont roller). 0213 Key board locked – Unlock key switch Unlock t he syst em t o proceed. 0220 Monitor type does not match CMOS – Run SETUP Monitor type is not correct ly identif ied in BI OS Setup. 0230 Shadow RAM Failed at offset: nnnn Shadow RAM failed at of fset nnnn of the 64k bl ock at which the error was detect ed. 0231 Sy stem RA M Fail ed at offset: nnnn System RAM fai led at off set nnnn of t he 64k bloc k at which t he error was detected. 0232 Extended RA M Failed at offset: nnnn Extended mem ory is not working or not conf igured properly at off set nnnn . Update to the latest BIOS v ersion . 0250 Sy stem battery is dead – Replace and run SETUP CMOS clock battery i ndicator s hows that the CMOS bat tery is dead. Connect t he AC adapter for at leas t 24 hours, then run BIOS Setup to rec onfigure the s ystem . 0251 Sy stem CMOS checksum bad – Default configurati on used System CMOS has been c orrupted or m odified inc orrectl y, perhaps by an applic ation that changes CMOS dat a. In respons e, the B IOS has i nstall ed the default Setup values . Use BIOS S etup to m odify thes e values i f needed. If the error persis ts, check the sys tem battery. Connect the A C adapter for at least 24 hours ; replace t he mot herboard. 0260 Sy stem timer error Timer t est f ailed. Replac e the mot herboard. 0270 Real time cl ock error Real-tim e cloc k fail ed the BIOS test . Might require replac ing the m otherboard. 0271 Check date and time settings BIOS f ound the date or ti me t o be out of range, and res et the real-t im e clock . You m ight need to use BI OS Setup t o reset t he legal date. 0280 Previous boot incom plete – Default configurati on used Previous P OST did not com plete suc cess fully. POST l oads default values and off ers to run BIOS S etup. If the fai lure was caused by inc orrect val ues that are not correct ed, the next boot will likely fail. This error is cleared t he next time the s ystem is booted. 0281 Memory Size found by POST differed from CMOS Memory si ze found by POST differed f rom t hat spec ified in CMOS. 02B0 Diskette drive A error Drive A: is present but fails the BIOS POST dis kett e test s. Make s ure the drive is def ined with the proper disk ette t ype in BIOS S etup and that t he drive is c onnected c orrectly. 02B2 Incorrect Drive A ty pe – run SETUP Type of floppy drive A : not c orrectly ident ified in B IOS Set up. 02D0 Sy stem cache error – Cache disabled RAM cache f ailed and BIOS disabled t he cache. May require replacing t he mot herboard. A disabl ed cache s lows system perform ance c onsiderably. 02F0: CPU I D: CPU soc ket num ber for Multi -Proces sor error.
Service Manual Troubles hooting and Diagnostics 3- 23 Message Description 02F4: EIS A CMOS not w riteable ServerBIOS 2 test error: Cannot write to E ISA CMOS. 02F5: DM A Test Failed ServerBIOS 2 test error: Cannot write to extended Direct Mem ory Acc ess (DMA) regis ters. 02F6: Softw are NMI Failed ServerBIOS 2 test error: Cannot generate s oftware Non-Maskabl e Interrupt (NMI). 02F7: Fail- Safe T imer N MI Failed ServerBIOS 2 test error: Fail-saf e tim er takes too long. device A ddress Conflict Address confli ct for t he speci fied devic e. A llocation Error for: devi ce Run ISA o r EISA Config uratio n Utility to r esolve a resou rce conflict for the specifie d dev ice. CD ROM Dri ve CD-ROM drive identifi ed. Entering SET UP ... Starti ng BIOS S etup. Failing Bits: nnnn Hex number nnnn is a m ap of the bi ts at the RAM address that fai led the m emory t est. Each 1 (one) in the m ap indicat es a fail ed bit. S ee errors 230, 231, or 232 above for offs et address of the fai lure in Sys tem, Extended, or Shadow mem ory. Fixed Disk n Fixed disk n (0–3) identif ied. Invalid Sy stem Configurat ion Data Problem with NVRAM (CMOS) data. I/O device IRQ conf lict I/O devic e IRQ conf lict error. PS/2 M ouse Boot Summ ary Screen: PS/2 m ouse ins talled. nnnn kB Extended RA M Passed W here nnnn is the am ount of RAM in k B suc cess fully t ested. nnnn Cache SRA M Passed W here nnnn is the am ount of s ystem cache i n kB suc cess fully t ested. nnnn kB Shadow RAM Passed W here nnnn is the am ount of s hadow RAM in kB suc cess fully tes ted. nnnn kB Sy stem RA M Passed W here nnnn is the am ount of s ystem RAM in kB succ essf ully test ed. Operating sy stem not found Operating sys tem cannot be loc ated on drive A: or dri ve C:. Ent er BIOS S etup and see if the hard disk and dri ve A: are properly ident ified. Parity Check 1 nnnn Parity error found i n the sys tem bus . BI OS attem pts to loc ate the address and displa y it on the sc reen. Parit y is a m ethod for c hecki ng errors in binary dat a. A parit y error indicat es that data has been c orrupted. Parity Check 2 nnnn Parity error found i n the I/ O bus. BI OS att empt s to loc ate the addres s and displ ay it on the screen. Press <F1> to resume, <F2> to Setup, <F3> for previous Displayed af ter any recoverable error m ess age. Pres s <F1> to st art the boot process or <F2> to enter BI OS Setup and c hange the set tings. Press <F3> to displ ay the previous s creen (usually an ini tializati on error of an Option ROM, s uch as an add-on c ard). W ri te down and follow the inform ati on shown on the screen. Press <F2> to enter Setup Optional m ess age displayed during P OST. PS/2 M ouse: PS/2 m ouse ident ified.
3-24 Troubles hooting and Diagnostics Ser vice Manual Sy stem BIOS shadow ed System BIOS copied t o shadow RAM. UMB upper li mit segment address: nnnn Displays the address nnnn of the upper l imi t of Upper Mem ory Blo cks (UMB) , ind icating released segm ents of the B IOS that can be recl aimed by a vi rtual m emory m anager. Video BIOS shadowed Video BI OS copied t o shadow RAM. Sy card PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 cards (version 1.05) from Sy card Technology are the only recomm ended diagnostic tools that test the functionality of the PCMCIA slots using a PCMC IA card. Each is a Type I I PC card that works wi th test software t o exercise PCMCIA functions. (For det ails, see the Sycard Technology Web site: http://www.sy card.com). The PCCtest product contains these com ponents: • PCCtest 450 or 460 (revision 1.05) PC card. • PCCtest 450/460 software disk. (Softw are updates are avail able at the Sy card Technology Web site.) • Configuration headers (PC card/16-bi t and CardBus/32-bi t) that att ach to the card. You will also need a C ardBus extend er card (such as the Sycard PCC extend 70) to avoid wear on the Sycard PCMCIA connector. Use the following test s to check the function of the not ebook’s PCMCIA slots. See the Sycard documentat ion for details about runni ng the tests. Table 3- 6. Sycard PCCtest Commands Slot PCMCIA PC card (16-bit) test (PC card configuration header) CardBus (32-bit) test (CardBus configuration header) All notebook models (PCI 1520) Upper Lower pct450-v-1-b80 pct450-v-0-b80 testcb-v-1-b80 testcb-v-0-b80
Service Manual Troubles hooting and Diagnostics 3- 25 Window s M anagement I nstrumentation (WM I) The Windows Management I nstrumentation is basically sets of rules for accessing inform ation about a notebook. WMI all ows an applicati on to determ ine, for example, t he operating sy stem bei ng used, which hardware and software com ponents are in the notebook, and possibly w hether any of the components need replacing. A local or remote application can use the WMI interface to check which hardware and software com ponents are install ed on your not ebook, and might be able to tell how well they are w orking or if they need replacem ent. Installing t he WM I Package The WMI package is ei ther preinstalled on t he notebook’s hard disk or can be downloaded from http://w ww.hp.com /toptools (the cont ents are the sam e in both cases). The package must be properly installed before it can be used. To install the WMI preloaded on the hard disk: 1. Start Windows, i f it is not al ready runni ng. 2. Click Start > Program s (or All Programs) > Hewlet t-Packard > HP Toptools Agent > Setup. Using WMI For a com plete descript ion of how to use WMI , see the following docum entati on provided wit h the notebook: • A REA DME.T XT file: click Start > Prog rams > Hewlett-Packard > H P T optools Agent > Read me. • A Windows online help file descri bing Hewlett- Packard’s implem entation of WMI (group and attribut e definitions): cl ick Start > Program s Hewlett- Packard > HP Toptools Agent > HP Toptools Help. Uninstalling t he WM I Package 1. Click Start > Program s (or All Programs) > Hewlett -Packard > HP Toptools Agent > Uninstall WMI. 2. Restart the notebook. BIOS Setup U tility The BIOS Setup utility provides access to the notebook’s basic configuration settings. I t is independent of the operating sy stem . Running the BIOS Setup Utility 1. Close all appli cations, then restart t he notebook: click St art > Turn Off Computer > Restart . (If necessary, y ou can press Ctrl Alt Del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3-26 Troubles hooting and Diagnostics Ser vice Manual 3. The pointing devices are not active in BI OS Setup, so you will need to use the key board to navigate: • Press the LEF T and RIGHT arrow key s to m ove am ong menus. • Press the UP and DOWN arrow keys to m ove am ong parameters i n a menu. • Press F5 or F 6 to mov e through values for the current parameter, or press Enter t o change a setting. 4. After y ou select the options y ou want, press F10 or use the Exit menu to exi t BIOS Setup. If the set tings cause a conflict bet ween devices duri ng reboot, the sy stem prom pts y ou to run BI OS Setup, and marks the conflicting settings. Note The lis tings in the following table are f or the initial BIOS releas e and m ight diff er som ewhat for other m odels. Table 3-7. BIOS Setup Menus and Pa rameter s All notebook models: Introduced with BIOS version KE.01.04 (Fall 2002). Main Menu Description Default BIOS Revision Shows the current BIOS version. Detected automatically. System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using dd/mm/yy format (ex cept English, w hich uses mm/dd/yy format). Language Sets the language for BIOS Setup. Detected automatically. Internal Hard Disk Sets the hard disk drive type and v arious parameters. Detected automatically. Extended M emory Shows the ex tended memory siz e. Detected automatically. CPU Serial Number For a Pentium processor with a serial number, makes the serial number available to softw are. Disabled. Serial Number Display s the serial number as shown on the back of the notebook. Detected automatically. PC ID Displays the PC ID String stored in the reserv ed part of RAM. Main Menu Description Default Service ID Displays an identifier used for repair service. Detected automatically. UUID Displays the value of the 16-by te UUID (U niversally Unique ID) as 32 hex characters. Detected automatically. MAC Address Displays the M AC netw ork address of the internal (wired) LAN, if present. Detected automatically. Sy stem Devices Menu Description Default Video Display Dev ice Sets w hether the built-in display automatically switches to an external display , if one is detected. Auto
Service Manual Troubles hooting and Diagnostics 3- 27 External Pointing Devic es Disables the internal pointing devices w hen an external pointing device is connected. Auto Legacy USB Support Enables BIOS support for USB mouse, key board, and floppy drive during startup. Enabled W ake On LAN from Power Off Lets the notebook be turned on via the LAN port. If this option is enabled, the notebook uses increased power w hile it is shut down. Disabled Security Menu Description Default User Password is Shows if a user passw ord is set. Clear Administrator Passw ord is Shows if an administrator passw ord is set. Clear Set User Password Press ENTER to set, change, or clear the user password. The passw ord can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters. Enter Set Administrator Passw ord Press ENTER to set, change, or clear the administrator password, w hich protects BIOS Setup settings. T he password can hav e no more than 8 characters (0-9, A-Z), and cannot include special or accented characters. Enter Password Required to Boot Sets whether a user passw ord is required when the computer boots. Requires the administrator password for changes. Disabled Boot Menu Description Default Hard Disk Removable Dev ice CD/DVD Built-in LAN Shows the order of boot dev ices. Mov e the entries to change the order. Built-in LAN provides diskless boot from a network server. 1. Hard Dis k 2. Removable Device 3. CD/DVD 4. Built-in LAN Exit Menu Description Save Changes and Ex it Saves Setup changes, and then ex its and reboots. Discard Changes and Exit Discards any Setup changes made since last save, and then exits and reboots. D oes not affect password, date, or time changes. Get Default Values Restores default settings, and remains in Setup. Does not affect password, date, or time changes. Updating the Notebook’s BIOS Hewlett- Packard might from tim e to tim e provide updat es to the notebook’s BI OS. Use e-DiagTools for Windows to downl oad and install these BI OS updates as needed (page 2-37).
Service Manual Replaceable Parts 4- 1 4 Replaceable Parts This chapter contains an expl oded view of t he notebook and the followi ng lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacem ent parts (page 4-5). • Part number reference (page 4-5).
4-2 Replaceable Parts Ser vice Manual Figure 4-1. E xploded View
Service Manual Replaceable Parts 4- 3 Table 4- 1. Replaceable Parts Exchange Presario/ Evo Pavilion User- Description Part Number Part Number F5771J F5761H Repl. 1 Cover, Keyboard – 1F Pav ilion F5761-60904 • No 1 Cover, Keyboard – 1F C ompaq F5771-60904 • No 2 Display 15.0” SX GA – Pavilion KE F5761-60912 F5761-69012 • No 2 Display 15.0” X GA – Pavilion KE F5761-60911 F5761-69011 • No 2 Display 14.1” X GA – Pavilion KE F5761-60910 F5761-69010 • No 2 Display 15.0” SX GA – (Compaq) F5771-60903 F5771-69003 • No 2 Display 15.0” X GA – (Compaq) F5771-60902 F5771-69002 • No 2 Display 14.1” X GA – (Compaq) F5771-60901 F5771-69001 • No 3 Speaker assy - 1F F4640-60908 • No 4 PCA, sw itchboard w/cable 1F Pav ilion F5761-60905 • No 4 PCA, sw itchboard w/cable 1F F4640-60933 • No 5 Keybd, FRENC H F4640-60913 • No 5 Keybd, GER MAN F4640-60915 • No 5 Keybd, IT ALIAN F4640-60921 • No 5 Keybd, JAPANESE F4640-60922 • No 5 Keybd, SPANISH F4640-60926 • No 5 Keybd, UK F4640-60931 •• No 5 Keybd, US EN GLISH F4640-60932 • No 6 Case, top – 1F (Pavilion) F5761-60906 • No 6 Case, top – 1F FF (gray/silver) F4640-60942 • No 7 FDD Assy w /cable 1F F4640-60945 •• No Cover, FDD – 1F F5761-60901 • No 8 Heatsink – 1F w/fan F4640-60947 •• No Thermal pad, set F4640-60984 •• No 9 Kit, door – PCM CIA 1F Upper Door w/ Spring Lower Door w / Spring F4640-60965 •• No 10 CPU, P4 2.0 GHz Northwood uFC PGA 1822-0913 F5535-69205 • No 10 CPU, P4 1.9 GHz Northwood uFC PGA 1822-1060 F5765-69201 • No 10 CPU, P4 1.8 GHz Northwood uFC PGA 1822-0819 F5535-69202 • No 10 CPU, P4 1.7 GHz Northwood uFC PGA 1822-0781 F3398-69201 • No 10 CPU, Cel-M 1.8 GHz Northwood uFC PGA 1822-1037 F5765-69206 •• No 10 CPU, Cel-M 1.7 GHz Northwood uFC PGA 1822-0990 F5765-69204 • No 10 CPU, Cel-M 1.6 GHz Northwood uFC PGA 1822-0989 F5765-69203 •• No 10 CPU, Cel-M 1.5 GHz Northwood uFC PGA 1822-1024 F5765-69202 • No
4-4 Replaceable Parts Ser vice Manual Exchange Presario/ Evo Pavilion User- Description Part Number Part Number F5771J F5761H Repl. 11 PCA, m otherboard – KE w/ IEEE 1394 Socket, PCMICIA – 1F Guide, HDD – 1F F5761-60902 F4640-60967 F4640-60944 F5761-69002 • • • • • • No No No 11 PCA, m otherboard – KE w/o IEEE 1394 Socket, PCMICIA – 1F Guide, HDD – 1F F5761-60903 F4640-60967 F4640-60944 F5761-69003 •• No No No 12 CD-ROM Assy – 24x F4640-60934 •• No 12 DVD Assy – 8x F4640-60936 •• No 12 CD-RW /DVD Co mbo Ass y F4640-60937 F4640-69037 •• No 13 Antennas, W ireless R&L – 1F F4640-60976 •• No 14 Antennas, W ireless R&L – 1F F4640-60976 •• No 15 Case, bottom assy – FF X PHome F4640-60981 F4640-69081 • No 15 Case, bottom assy – FF W 2K/XPPro F4640-60980 F4640-69080 • No 15 Case, bottom assy – FF W 2K/XPPro F4640-60986 F4640-69086 •• No 15 Case, bottom assy – FF X PHome F4640-60987 F4640-69087 • No Cover, docking port hp/compaq F4641-60905 •• Yes Cover, docking port F4640-60966 •• Yes Cover, modem port F4640-60960 •• Yes 16 Cover, mem or mini-PCI - 1F w / labels F4640-60901 •• Yes 17 Tray, HDD – 1F F4640-60903 •• Yes 18 HDD-40 GB 9.5mm, IBM AT A100 FDB 0950-4320 F3428-69500 • Yes 18 HDD-40 GB 9.5m m, Toshiba ATA100 0950-4288 F3378-69102 • Yes 18 HDD-30 GB 9.5m m, Hitach i ATA100 0950-4168 F3257-69106 •• Yes 18 HDD-30 GB 9.5mm , IBM (diablo) ATA100 0950-4162 F2072-69115 •• Yes 18 HDD-30 GB 9.5mm, IBM AT A100 FDB (Cascade) 0950-4319 F3414-69500 •• Yes 18 HDD-30 GB 9.5mm, TITAN T oshiba ATA100 (TIT AN) 0950-4360 F3414-69501 •• Yes 18 HDD-30 GB 9.5m m, Toshiba ATA100 0950-4176 F3257-69103 •• Yes 18 HDD-20 GB 9.5m m, Hitach i ATA100 0950-4193 F3257-69105 •• Yes 18 HDD-20 GB 9.5mm, IBM AT A100 FDB 0950-4318 F3257-69501 •• Yes 18 HDD-20 GB 9.5mm, TOSH ATA100 FDB 0950-4287 F3476-69002 •• Yes Kit, cable - 1F F4640-60974 •• No Kit, display screw cover F4640-60970 • Yes Kit, display screw cover – Pavilion F5761-60907 • Yes 19 Kit, rubber foot and screw plug F4640-60969 •• Yes 20 Panel, IR – 1F w /o IR & w/ button F4640-60948 •• No 20 Panel, IR – 1F w /o IR & w/o button F4640-60949 •• No 20 Panel, IR – 1F w /IR & w/button F4640-60950 •• No 20 Panel, IR – 1F w /IR & w/o button F4640-60951 •• No 21 PCA, IR – 1F w /o IR F4640-60964 •• No 21 PCA, IR – 1F w /IR F4640-60946 •• No 22 Battery, Li Ion 4.4AHr 8 C ell Li-Ion F4809-60901 •• Yes
Service Manual Replaceable Parts 4- 5 Table 4- 2. A ccessory Replaceable Parts Exchange Presario/ Evo Pavilion User Description Part Number Part Number F5771J H5761H Repl. 128MB DDR266B F4694-60901 •• Yes 256MB DDR266B F4695-60901 •• Yes 512MB DDR266B F4696-60901 • Yes AC-Adapter-Ultraslim Delta 75W s/PFC F4600-60901 •• Yes Battery, LiIon 4.4AHr 8 Cell Li-Ion F4809-60901 •• Yes Card, mini-PCI-802.11B France F4640-60978 • Yes Card, mini-PCI-802.11B w orldwide F4640-60977 •• Yes Cord, Pwr, Austr #ABG (2w) 8120-6312 • Yes Cord, Pwr, Europe #ABB (2w ) 8120-6314 •• Yes Cord, Pwr, Japan #ABJ (2w ) 8120-6316 • Yes Cord, Pwr, UK (EPSR) For Hong Kong (2w ) 8120-8699 •• Yes Cord, Pwr, US #ABA (2w ) 8120-6313 • Yes Port Replicator Assy F4808-60901 •• Yes Simple Port Replicator hp/compaq F4808-60902 •• Yes Table 4- 3. Part Number Referen ce Exchange Presario/ Evo Pavilion User Part Number Part Number Description F5771J H5761H Repl. 0950-4162 F2072-69115 HDD-30.0GB 9.5mm , IBM (diablo) ATA100 •• Yes 0950-4168 F3257-69106 HDD-30GB 9.5mm , Hitachi ATA100 •• Yes 0950-4176 F3257-69103 HDD-30GB 9.5mm , Toshiba ATA100 •• Yes 0950-4193 F3257-69105 HDD-20GB 9.5mm , Hitachi ATA100 •• Yes 0950-4287 F3476-69002 HDD-20GB 9.5mm, TOSH ATA100 FDB •• Yes 0950-4288 F3378-69102 HDD-40GB 9.5mm , Toshiba ATA100 • Yes 0950-4318 F3257-69501 HDD-20GB 9.5mm, IBM AT A100 FDB •• Yes 0950-4319 F3414-69500 HDD-30.0GB 9.5mm, IBM AT A100 FDB (Cascade) •• Yes 0950-4320 F3428-69500 HDD-40.0GB 9.5mm, IBM AT A100 FDB • Yes 0950-4360 F3414-69501 HDD-30GB 9.5mm, TITAN T oshiba ATA100 (TIT AN) •• Yes 1822-0781 F3398-69201 CPU, P4 1.7 GHz Northwood uFC PGA • No 1822-0819 F5535-69202 CPU, P4 1.8 GHz Northwood uFC PGA • No 1822-0913 F5535-69205 CPU, P4 2.0 GHz Northwood uFC PGA • No 1822-0989 F5765-69203 CPU, Cel-M 1.6 GHz Northwood uFC PGA •• No 1822-0990 F5765-69204 CPU, Cel-M 1.7 GHz Northwood uFC PGA • No 1822-1024 F5765-69202 CPU, Cel-M 1.5 GHz Northwood uFC PGA • No 1822-1037 F5765-69206 CPU, Cel-M 1.8 GHz Northwood uFC PGA •• No 1822-1060 F5765-69201 CPU, P4 1.9 GHz Northwood uFC PGA • No 7121-7525 Overlay , serial label •• No
4-6 Replaceable Parts Ser vice Manual Exchange Presario/ Evo Pavilion User Part Number Part Number Description F5771J H5761H Repl. 8120-6312 Cord, Pwr, Austr #ABG (2w) • Yes 8120-6313 Cord, Pwr, US #ABA (2w ) • Yes 8120-6314 Cord, Pwr, Europe #ABB (2w ) •• Yes 8120-6316 Cord, Pwr, Japan #ABJ (2w ) • Yes 8120-8699 Cord, Pwr, UK (EPSR) For Hong Kong (2w ) •• Yes F4600-60901 AC-Adapter-Ultraslim Delta 75W s/PFC •• Yes F4640-60901 Cover, mem or mini-PCI - 1F w/ labels •• Yes F4640-60903 Tray, HDD - 1F •• Yes F4640-60908 Speaker assy - 1F • No F4640-60913 Keybd, FRENCH • No F4640-60915 Keybd, GERMAN • No F4640-60921 Keybd, ITALIAN • No F4640-60922 Keybd, JAPANESE • No F4640-60926 Keybd, SPANISH • No F4640-60931 Keybd, UK •• No F4640-60932 Keybd, US ENGLISH • No F4640-60933 PCA, switchboard w/cable 1F • No F4640-60934 CD-ROM Assy - 24X •• No F4640-60936 DVD Assy - 8x •• No F4640-60937 F4640-69037 CD-RW /DVD Com bo ASSY •• No F4640-60942 Case, top -1F (gray/silver) • No F4640-60944 Guide, HDD - 1F •• No F4640-60945 FDD Assy w/cable 1F •• No F4640-60946 PCA, IR -1F w/IR •• No F4640-60947 Heatsink - 1F w/fan •• No F4640-60948 Panel, IR -1F w/o IR & w / button •• No F4640-60949 Panel, IR - 1F w/o IR & w /o button •• No F4640-60950 Panel, IR-1F w/IR & w /button •• No F4640-60951 Panel, IR - 1F w/IR & w /o button •• No F4640-60960 Cover, modem port •• Yes F4640-60964 PCA, IR - 1F w/o IR •• No F4640-60965 Kit, door – PCMC IA •• No F4640-60966 Cover, docking port • Yes F4640-60967 Socket, PCMCIA - 1F •• No F4640-60969 Kit, rubber foot and screw plug •• Yes F4640-60970 Kit, display screw cover • Yes F4640-60974 Kit, cable - 1F •• No
Service Manual Replaceable Parts 4- 7 Exchange Presario/ Evo Pavilion User Part Number Part Number Description F5771J H5761H Repl. F4640-60975 Kit, screw •• Yes F4640-60976 Antennas, W ireless R&L – 1F •• No F4640-60977 Card, mini-PCI-802.11B w orldwide •• Yes F4640-60978 Card, mini-PCI-802.11B France • Yes F4640-60980 F4640-69080 Case, bottom assy - W 2K/XPPro • No F4640-60981 F4640-69081 Case, bottom assy - XPH ome • No F4640-60984 Thermal pad, set •• No F4640-60986 F4640-69086 Case, bottom assy - w/1394 W 2K/XPPro •• No F4640-60987 F4640-69087 Case, bottom assy - w/1394 X PHome • No F4641-60905 Cover, docking port hp/compaq •• Yes F4641-60906 Training set, Series 02-B •• No F4694-60901 128MB DDR266B •• Yes F4695-60901 256MB DDR266B •• Yes F4696-60901 512MB DDR266B • Yes F4808-60901 Port Replicator Assy •• Yes F4808-60902 Simple Port Replicator hp/compaq •• Yes F4809-60901 Battery, LiIon 4.4AHr 8 Cell Li-Ion •• Yes F5761-12001 CD, Rec XP Home NA ENG • No F5761-12003 CD, Rec XP Home AUS EN • No F5761-12006 CD, Rec XP Home NA ENG • No F5761-60901 Cover, FDD – 1F • No F5761-60902 F5761-69002 PCA, motherboard – KE w/ IEEE 1394 •• No F5761-60903 F5761-69003 PCA, motherboard – KE w/o IEEE 1394 •• No F5761-60904 Cover, Keyboard – 1F Pavilion • No F5761-60905 PCA, switchboard w/cable 1F Pav ilion • No F5761-60906 Case, top –1F (Pavilion) • No F5761-60907 Kit, display screw cover – Pavilion • No F5761-60910 F5761-69010 Display 14.1” X GA – Pavilion KE • No F5761-60911 F5761-69011 Display 15.0” X GA – Pavilion KE • No F5761-60912 F5761-69012 Display 15.0” SX GA – Pavilion KE • No F5761-60913 Label, Name set – KE •• Yes F5771-60901 F5771-69001 Display 14.1” X GA – (Compaq) • No F5771-60902 F5771-69002 Display 15.0” X GA – (Compaq) • No F5771-60903 F5771-69003 Display 15.0” SX GA – (Compaq) • No F5771-60904 Cover, Keyboard – 1F Compaq • No F5781-12004 CD, Rec XP Home UK ENG • No
Service Manual Referenc e Inform ation 5-1 5 Reference Information This chapter includ es the following reference in formation: • Password removal poli cy. • Display quality statem ent. Passw ord Removal Policy If the user forget s the syst em password, t he user calls Technical Support t o determine t he proper remov al procedure. The user must prov ide proof of ownership, and t he notebook must be operat ed during the procedure. The password remov al procedure is protect ed as HP Company Privat e informati on. There are a restricted num ber of locations that can perform password rem oval. I t mi ght not be disclosed or distributed outsi de those locations. Password removal i s strictly controlled. Hewl ett-Packard and authorized support prov iders must ensure with written evidence that the notebook being “cleansed” is actually in the possession of the notebook’s actual and current owner. This requires a sales receipt showing the notebook serial num ber and owner’s name, or a written statement from the owner attesting that he o r she is the owner of the notebook. The statem ent can be a fax copy of the docum ent. The fact that the not ebook is in the hands of an HP representative on behalf of the custom er is not ev idence of ownership. I n addition, HP will not remov e the password of a notebook for any non-owner, even if it i s requested by law enforcem ent agencies. If y ou receive such a request, y ou should notify managem ent and HP Corporate Legal imm ediately . (These requests might require a court order prior to our part icipation.) Further, the entity rem oving the password must log the name, serial number and date of th e removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review. The final issue relati ng to remov al of passwords is that HP cannot provide inform ation to users t hat would assist them in im properly rem oving a password and opening a not ebook.
5-2 Referenc e Inform ation Servic e Manual Hew lett-Packard Display Quality Statement TFT di splay manufacturi ng is a highly precise but i mperfect technol ogy, and m anufacturers cannot produce large display s that are cosm etical ly perfect. Most, if not all , TFT di splay s exhibit som e level of cosmeti c imperfecti on. These cosmeti c imperfecti ons might be visible t o the customer under vary ing display conditions, and can appear as bright, dim, or dark spot s. This issue is common across all vendors supplying TFT displays in their products and is not specific to the notebook display. Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT display s. HP does not warrant that the d isplays will be free of cosmetic im perfections. TFT displays can have a small number of cosmetic im perfections and still conform to HP ’s cosmetic quality specifications. Here are some guidelines for det ermining w hat action to take on custom ers’ complaints of cosmet ic imperfections in their TFT displays: 1. View the notebook under the customer’s norm al operating conditions. This means t hat if the custom er uses the unit predom inatel y i n DOS, in Windows, or in some other application or com b ination of appli cations, y ou should make t he determi nation under those same appli cations. Self test is not a norm al operating conditi on and is not a sufficient t ool for interpreting display quality. 2. Use the table below to determine whether the display should be considered for replacem ent. These are the only conditions in this guideline that m ight call for a replacem ent due to a defect in materi al or workmanshi p based on the HP Lim ited Warranty Statem ent. 3. If a display is considered for replacem ent, make sure the custom er understands that cosmetic variations mi ght also exist on the replacement display , and mi ght require the customer to use a work-around to obscure t he cosmetic i mperfection. 4. Customers w ith cosmet ic-based com plaints t hat do not conform to the above condit ions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer shoul d identify work- arounds that are reasonable and appropriate for t he indivi dual customer. Cust omers who m ust have a m ore perfect display solution should consider switching t o a notebook with a DSTN display . We expect that over tim e the industry will continue to produce display s with fewer inherent cosm etic imperfections, and we will adjust our H P gu idelines as these improvements are im plemented.
Service Manual Referenc e Inform ation 5-3 Table 5- 1. LCD Guidelines Ty pe of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots. • 9 or more total (bright and dark combined) defective dots. • Any occurrence of multiple defective dots w ithin 15 mm. Mechanical Imperfections: Discoloration Polarizer bubbles, dents (b) • Any polarizer bubble, discoloration, or dent that is v isible from at least 36 cm (14 in). Definitions of imperfections: a Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. b Polarizer dent or bubble: a light spot w ith a darker border that appears on a lighted display and does not change size. (In contrast, a polarizer scratch is a light line that is v isible on a darker background and does not change size.)
5-4 Referenc e Inform ation Servic e Manual Serv ice Notes and Obsolete Parts Service notes containing im portant repair information for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vi.
Part Number F5761-90006 Printed in U.S.A. 10/02