Nokia DOC-CLIENT-UG-207 Software Manual

DiVitas Client User Guide for Nokia E and N Ser ies V ersion 2.7 Part Number: DOC-CLIENT -UG-207
2 Copyr ight and Confidentiality Notice Copyright 2009 DiV itas Networks, Inc. All ri ghts reserved. DiVit as Networks, DiVit as Server , DiV itas Client and the DiV itas logo are trademarks o f DiVitas Networks, Inc. All other trademarks are properties of the ir respective owners. The designs, features, document ation, software, dat a and firmware described herein are confidential and propriet ary to DiVit as Networks, Inc. and its suppliers. None of these items, regardless of the fo rms in which they exist, may be used or disclosed to others for any purpose except as specifica lly authoriz ed in writing by DiV itas Netwo rks, Inc. In accepting this document or uti lizing this sof tware, the recipient agrees that neither this document nor the information or designs disclose d therein nor the software nor any p art thereof shall be reproduced or transferred to other documents nor used or disclosed for any purpose except as specifica lly authori zed in writing by DiV itas Net works, Inc. Disclaimer DiVit as Networks, Inc. ma kes no representation or warranties, expressed or implied, as to the truth or accuracy of any information co ntained herein. This publication ma y include typographical errors and technical inaccuraci es. The content is provide d “as is” and all expressed or implied conditi ons, represent ations and warranties, including any implied warranty of merchant ability , fitness for a particular purpose, or non-infrin gement, are disclaimed, except to the extent that such d isclaimers are held to be legally invalid.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 3 About This Book This book is for users of the DiV itas Client on certain Nokia E Series and N Series handset models. Although this bo ok contains some general E Series usage information, the book’s focus is on the DiVit as Client itself. The book is not intended to be a n exhaustive guide on all E Seri es and N Series features. For information about non-DiVit as features on your Nokia handset, see the Nokia User Guide for your handset model. Th e Nokia web site is also a worthy source of information about your handset. DiVitas Pr oduct Documentation T able 1 lists the use r documents for the DiV itas Server and the DiV itas Client. T able 1. DiVit as User Documentation Solution Component Title and Description DiVit as Server DiVit as Server Administration Guide Describes how to insta ll and configure the DiVit as Server and how to manage user accounts and fe atures. DiVit as Client DiVit as Client User Guide for Nokia E and N Series (this document) Describes the DiVita s Client for E Series a nd N Series handset s and how to configure and use the client. DiVit as Client Quick User Guide Shoret guide that provides basic informati on about the DiVitas Client.
T ypographical Conventions About This Book DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 4 T ypographical Conventions T able 2 lists th e conventions used in this guide to highlight information. T erminology This guide uses the term cellular to refer to mobile voice service. Generally , the term is synonymous with GSM . Similarly , this guide uses the term CellData , which is synonymous with packet da ta . T echni cal Support Should you have any questions co ncerning this product, or if you desire to contact DiV itas Networks for any reason, please contact DiVit as Service and Support at: (650) 625-1900 or support@divit as.com . T able 2. T ypograp hical Conventions Te x t Appearance Meaning Blue Blue text indicates a command. T o use a comman d, use the left or right selection key to select it. For example, to place an active call on hold, press the lef t selection key and select Hold . Some commands , such as Options , display a list of subcommands. The text ind icates this with a bra cket, as follows: T o end a call, select Options > End . Italics Italics are used to indicate a value you mus t supply . Bold is used to indicate text that must be en tered exac tly as show n. Italics also are occa sionally used to indicate emphasis, such as when a new ter m is being introduced or wh en spe cial attention shou ld be given to a specific word or phrase. Italics also are used to highlight the titles of other documents referred to in this document. Bold Generally , bold is used to show characters you must enter exactly as they are shown in the text. Bold is also used s par ingly to highlight important text. Blue underline Blue, underlined text indicates a URL link. Y o u can click on the link to access the web pag e. CAUTION! This ico n and the bold te xt next to it call attention to the potential for data loss or service interruption. Note. This icon and the text next to it ca ll attention to importan t supplementary details.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 5 Contents About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 DiVitas Product Documentat ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 T ypographical Conv entions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 T erminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 T echnical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Installing the DiVitas Client – Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Logging Into the DiVitas Clien t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 Changing Y our DiVitas Client Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 DiVitas Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Accessing Help o r V ersion Informa tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Locking th e Keypad When the DiVitas Client Is Act ive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Minimizing the DiVita s Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Exiting the DiVita s Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Presence Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Changing Y our Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 Changing Sta tus Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using the DiVitas Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Accessing the DiVitas Dialer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Placing a Call o n Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 T ransferring a Ca ll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Enabling the Loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1 Muting the M icrophone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Managing Mult iple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 T oggling a Call Between the Handset an d an IP Desk Pho ne . . . . . . . . . . . . . . . . . . . . . . . 35 Star Codes for Common Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Setting Up a 3-Way Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 6 Participating In a Scheduled Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Displaying the D iVitas Contac ts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Searching the DiVitas Directory and Adding DiVit as Contacts . . . . . . . . . . . . . . . . . . . . . . 44 Locating a Contact via Q uick Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Filtering the Contact s List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Calling or Sending a Message to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Disabling the Presence Indica tor for a C ontact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Accessing the Call Log Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Dialing a Log ged Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 0 Deleting a Ca ll from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Where Calls Are Logged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Adding a Netwo rk Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Sending a Mes sage to a Ne twork Conta ct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Viewing and Reply ing to a Messag e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Managing Mult iple Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Deleting a Co nversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Accessing Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 V oicemail Indic ator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Playing V oicemail Messa ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Saving a Mes sage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Settings Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Phone Setting s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Network Sett ings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Upgrading the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 V er ifying Proper Firmware Pr ior to Inst alling Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Alternative Client Installa tion Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Upgrading the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 5 Adding a Shortcu t to the DiVita s Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 T roubleshooting the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Uninstalling the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Voice-Only Voicemail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Signing In to the DiVitas Serv er V oicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 V oicemail Option s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 7 Setting Up Y our Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Checking Y our V oicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 8
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 9 Getting Started The DiVit as Client extends your corporat e PBX to your handset and reduces cellular costs. The DiV it as Client provides continuous connectivity by automatically detect ing and selecting the optimal network (WiFi or cellular) over which to route calls. Figure 1. DiVit as Client Home Screen Installing the DiV itas Client – Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Logging Into the DiV itas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Changing Y our DiV itas Client Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 DiVit as Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Accessing Help or V e rsion Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Locking the Keyp ad When the DiVit as Client Is Active . . . . . . . . . . . . . . . . . . . . . . . . . 18 Minimizing the DiVi tas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Exiting the DiV itas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Most screen examples in this guide show the Nokia E61i. On some other supported Nokia E Series handset models, the DiVitas Client dialer and other DiVit as Client scre ens appear narrower . On any model, the background color or skin might be different. However , the DiVit as Client featu res work as describ ed in this guide. Battery status Y our presence Call medium Feature access Recent calls (WiFi or Cell) status GSM status icons can be highlighted to display a tool tip
Installing the DiV it as Client – Overview Getting S tarted DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 10 Installing the DiVitas Client – Overview Generally , your system administrator will inst all and configure the DiV itas Client for you. Y ou can verify whether the DiV itas Client has been in stalled by trying to launch the client. ■ If the DiVit as Home screen, privacy and bill able events notices, or the Enter p assword dialog appears when you launch th e DiVita s Client, this means you r account is already set up, and you can proceed to “Changing Y our DiVit as Client Password” on page 13 . ■ If the Nokia disclaimer appears or a screen of DiV itas Client configuration settings appears (extension number , password, server IP , and mobile number), this means the application has been inst alled, but you will need to enter values for these sett ings before you can sign in. (See “Entering DiVitas Client Configuration Settings” on page 73 for more information.) ■ If neither of the above scenarios applies, you may need to install the application on your handset. The section below of fers the simplest method for installing the DiVit as application. An alternative meth od appears later in this document. Installing the DiVitas C lient onto the Handset T o install and set up the DiVi tas Client: 1 On the handset, open the email or SMS message sent by the DiVit as Server. Contact your system administrato r if you do not receive this message. 2 T wo links appear wit hin the SMS message – one link connects to the internal IP address (or FQDN) of the file server , while the other link connects to the exte rnal IP address (or FQDN) of this same server . ● If you a re inside the firewall, click on the internal link. For a list of supported handset models, please refer to the following URL: http://www .divitas.com/Product-sup-devices.html Before installing the DiVit as Client, make sure the Noki a device is running the correct firware version. (See “V erifying Proper Firmware Prior to Installing Client” on page 69 for more information.) Download of a DiVitas Client image during installation or upgrade over a CellData (packet data) conne ction can take a long time. If possible, use a WiFi connection instead. If you do use CellData, leave the handset stationary if possibl e. Moving the handset during the download can cause the downlo ad to fail, in which case you will need to start the installation or upgrade process again.
Installing the DiV itas Client – Overview Getting Started DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 11 ● If you a re outside the firewall (CellData), click on t he external link. T alk to your system administrator if you are not cert ain which of the two links you should select. 3 Follow the instructions on the screen. Det ails: ■ If the above inst allation method is unsuccessful, please refer to “Alternative Clien t Installation Method” on page 70 . ■ If the handset does not already have “acc ess point s” configured (connections for CellData and WiFi), they will need to be added before you can fully use the DiV itas Client. See the Nokia guide that came with yo ur handset or refer to the Nokia web site for information on adding “access point s.”
Logging In to the DiVitas Client Getting S tarted DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 12 Logging Into the DiVitas Client By default, after it is inst alled, the DiVit as Client automatically starts when you power on or reboot your handset. If you or the server administrator have already configured your client settings and lef t the Save password option e nabled, you do not need to enter any information to log in. Y ou are automatically logged into the server af ter the client starts . If the Enter password prompt appears: 1 T ype your DiV itas p assword. 2 Press the left selection key to select Login . Figure 2. DiVit as Sign-in If some notices appear before the Enter p assword prompt appears, select OK after reading each notice. If prompted to select whether to re-display a notice the next time you start the client, se lect Ye s or No . (Press the sele ction key directly under an option to select that option.) Starting the DiVitas Client if it Does Not Automatically Start If the DiV itas Client does not st art automatically: 1 Press the Me nu key . 2 Scroll to the Of fice folder . (For some phone models, the DiV itas Client may be installed in a second Of fice folder installed.) 3 Press the Navi™ scroll key to ope n the folder . (Y ou also can press the lef t selection key to select Options , then select Open.)
Changing Y our DiVit as Client Password Getting Started DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 13 4 Scroll to the DiV itas icon: 5 Press the Navi scroll key or select Options > Open to st art the DiVit as Client. The DiVit as Client contact s the DiVit as Server to verify your device and user account information. Changing Y our DiVitas Client Passwor d Y our DiVit as Server administrator assigns y our DiV itas password when configuring your DiVit as account. Y ou can change this p assword. T o change your DiVitas p assword: 1 While on the DiV it as Home screen, press the lef t selection key to select Options , then select Change passwo rd . A screen with blank password fields appears. 2 In the Current Password fie ld, enter your current password. 3 In the New Password and Confirm New Password fields, enter your new p assword. The passwo rd can be an alphanumeric stri ng (4 - 8 characters), wit h no blanks. 4 Press the left selection key to select Change . A message informs you that your pa sswo rd was changed successfully . Then, the Enter password dialog appears, prompting you to log in with the new p assword. 5 Enter your new p assword and press the left se lection key to select Login . If the Nokia disclaimer or a screen of fiel ds for Di Vit as Client settings (extension number , p assword, server IP address, an d mobile number) appears instea d of the Enter password dialog, you will need to enter these settings be fore you can log in. See “Entering DiVitas Client Configuration Settings” on page 73 . If you change the password during an active call, the call will be d ropped.
DiVit as Home Screen Getting S tarted DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 14 DiVitas Home Scr een The DiVit as Client’s Home Screen is displayed after you log into the DiV itas Server . Refer to Figure 1 on page 9 for the locations of the following areas on the Home screen. GSM / Battery Status The top row of the DiV itas Home Sc reen shows the following information: ■ GSM signal availability ■ Connection status ■ Battery power level Presence Status The presence st atus section of the DiV itas Home screen shows the following information: ■ Y our presence (voice and text availability) – The following icons indicate your selected reachability by voice or text me ssaging: Figure 3. Presence Options The presence icon appears n ext to your name, both on your handset and on the handsets of oth er DiVitas users. For exa mple, if you are unavailable for voice but available for text, the following icon appears ne xt to your name: ■ Y our extension number and name – This is th e DiVitas extension with which you logged in, and the user name that is associated with your extension on the DiVit as Server . ■ Y our status message – The same message appears under your name both on your handset and on the handset s of other DiVit as users. For more information about your DiVi t as presence and st atus messages, see “Presence” on page 21 .
DiVit as Home Screen Getting Started DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 15 Call Medium The call medium icon indicates the medium (WiFI or cell) available for new calls. Locking Calls to a Specific Network A key benefit of the DiVitas Client is that it will automatically locate the stron gest network (i.e. WiFi or cellular) and route calls over t hat n etwork. However , in some environments, (such as an area that has spotty WiFi and poor cellular coverage), users may want to lo ck calls to one network or the other . Simply select Options > Lock calls to, and then select either WiFi or Cell . (Note that the default setting is Au to .) When this feature is enabled, it will pre vent calls from roaming to the stronger network. Instead of roaming to cellular when the user walks out of WiFi range during an active call, the user will hear R TP-loss music, and if the user has not returned to an are a with adequate WiFi coverage within two minutes, the call will be dropped. If, however , the user locks calls to cell and comes within range of WiFi, calls will stay connected on cell. Feature Access Icons T able 2 lists the feature access icons. By sele cting the icon from the DiVit as home screen, a tool tip appears. T able 1. Call Medium Indicator Description New calls you place through the DiV itas dialer will go over WiFi. New calls you place through the DiV itas dial er will go over ce llular voice (GSM). T able 2. Feature Access Icons Icon Description Provides access to the DiVit as Call Log screens. Separate screens are provided fo r missed calls, outgoin g calls, an d inc oming (or received) calls. The number displayed at th e upper right corner of the icon indi ca tes the number of new missed calls. If the number of missed calls exceeds 10, the number will be replaced with a “ ” sign . If no numb er is displayed, you do not have any ne w missed calls. (For more information, see “Using the Call Log” on pa ge 49 .)
DiVit as Home Screen Getting S tarted DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 16 T o navigate to a feature: 1 Scroll to the feature icon to select it. 2 Do one of the following: ● Pres s the Navi scroll key . ● With the feature access icon selected (highlighted), select the menu option to display the screen: ◆ Options > Missed call log ◆ Options > Message list ◆ Options > V oic e mail list ◆ Options > Contacts Recent Calls This section of the DiV itas Home screen lists the most recent call activity . All call types (dialed, received, and misse d) are included. The caller ID and the time of the most recent call also are shown, a nd for call log entries from other DiVit as users, the caller ’s voice and text availability is shown. Provides access to the DiVit as Messaging screen. From the Me ssaging sc reen, you ca n have text conversatio ns with other D iVitas users. The number di splayed at the upper righ t corner o f the icon indicates n ew text messages. If the number of new text me ssages exceeds 10, the number will be replaced with a “ ” sign. If no number is displayed, yo u do not have any new text messages. (For more information, see “Instant Messaging” on p age 53 .) Provides access to your DiV i tas voicemail box. From the V oicemail screen, you can download and play voicema ils, as well as return calls. The number displayed at th e upper right corner of the icon indicates new voicemails. If the number of new voicemails exceeds 10, the number will be replaced with a “ ” sign. If no number is displayed, you do not have any new voicemails. (For more information, see “Accessing V oicemail” on page 59 .) Provides access to the DiVit as Clie nt view of your Cont acts list. From the DiVit as Contacts screen, you can vi ew presence availab ility for other DiVit as users. Y o u can also send text message s to other DiVit as users an d place calls to DiV it as users and non-DiV itas contact s. (For more information, see “Contact s” on page 43 .) T able 2. Feature Access Icons (continued) Icon Description
Accessing Help or V e rsion Information Getting Started DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 17 For multiple calls to or from the same number , only the most recent call is shown. T o see the individual calls, navigate to the Call Log Scree ns. (See “Using the Call Log” on page 49 .) Icons appear next to the call entry to indicate wh ether the most recent call was received, sent, or missed. These icons are shown in T able 3 below . Y ou can return a call by selecting the call log entry , then either pressing the Call key or selecting Options > Call . If the caller is anothe r DiVitas use r , you also can send a text message by selecting the call log entry , then selecting Options > Send message . Accessing Help or V ersion Information The DiVit as Client has online help, which y ou can access when the client is active. T o access the help: 1 From almost any of the DiV itas screens, pr ess the left selection key to display the Options menu. 2 Select Help . T o display information about the DiVi tas Client version that is running on the handset: 1 From the DiV itas Home screen, press the lef t selection key to display the Optio ns menu. 2 Select About . T able 3. Call Log Icons Indicator Description Indicates a received call. The call was answ ered in the DiVitas Client on the handset. Indicates an outgoing call. Th e call was initiated from your DiVitas Client extension on the handset. Indicates a missed call. T he call either was not answ ered or was a nswered by yo ur voicemail.
Locking the Keyp ad When the DiV i t as Client Is Active Getting S tarted DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 18 Locking the Keypad When the DiVitas Client Is Active If you need to lock the handset’ s keypad but you want the DiV itas Client to be able to receive calls while the keypad is locked, you can do so from within the client. Y ou can answer calls even when the keyp ad is locked. In this case, the keyp ad is automatically re-locke d after the call is ended. Non-slider Models T o lock the keypad on Nokia models that do not have a sliding face (e.g. E71, E90) while the DiVit as Client is active by doing the following: 1 From almost any DiVit as screen except th e Cont act screen and the Settings screen, select Options > Lock key p ad . T o unlock the keypad: 1 Press the lef t selection key ( Unlock ). 2 Press the function key . Slider Models Some models have a sliding face (e.g. E66, N95). These models do not have a Lock keypad menu option. Instead, to lock the keypad, simply close the slide r and select the Ye s soft key to confirm 1 . T o unlock the keypad, open the slider and then select the OK soft key to confirm. Minimizing the DiVitas Client T o minimize the DiVitas Client, press the En d key when you are not on a call . 1. This confirmation message does not appear on the E66 handset. If you are on a call when you close the keyp ad, the call is ended. This is true for calls on the Di Vit as Client dialer and for calls on the handset’s native dialer . Caution! When you are on a call, the function of the End key is to hang u p the call.
Exiting the DiVit as Client Getting Started DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 19 T o re-display the DiVitas Client aga in: 1 Press and hold the Menu key to display the list of applications that are running on the handset. 2 Select the DiV itas icon 1 . 3 Press the Navi scroll key . Exiting the DiVitas Client T o exit the DiVitas Client: 1 From the DiV itas Home screen, select Options > Exit . A confirmation message is displayed. 2 Confirm or cancel the exit: ● T o exit, press the le ft selection key to sel ect Ye s . ● T o cancel the exit, press the right sele ction key to select No . It might take a fe w seconds for the exit to be co mpleted. Y ou will still be a ble to place calls through the mobile number , but you will no lo nger be able to place or receive calls through the DiV itas Client without re-launching the applicatio n. 1. If you need to minimize the DiVitas Client during an active ca ll, follow this same procedure but select the St andby icon.
Exiting the DiVit as Client Getting S tarted DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 20
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 21 Presence Y our availability to be cont acted through th e DiV it as Client is managed b y your presence . Every DiV itas user has the following types of pr esence: ■ V oice availability – Controls whether calls to your exten sion ring your handset or go directly to voicemail ■ T ext availability – Controls whether new instant messages (IMs) appear briefly in a popup window in the client wh en they are sent The first time you sign in to the DiV itas Server , both types of presence are enabled by default. Y ou can individually d isable or re-enable each type of presence. Pr esence Indicators Presence information is indicated in the DiV itas Client with icons and with your st atus message. Presence information enables DiV itas users to assess th e availability of one another , as well as preferred communication mod e (i.e. voice or text). Presence icons are shown below in T able 4. These icons (and status messa ges) appear on your handset in the st atus area at the upper lef t of the DiV it as Client, near your name. They also appear on the handset s of other DiV itas users in the recent call list, cont acts list, and next to conversations in the Messaging screen. Presence Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Changing Y our Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Changing S tatus Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 T a ble 4. DiVitas Client A vailability Icons Presence Icon Description Availa ble for voice calls and text messages. Available for voice calls only . New text messages will no t appear in pop-up windows but will instead be queued and accessible fro m the Messag ing screen.
Changing Y our Presence Presence DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 22 Changing Y our Pr esence By default, the first time you sign into the Di Vit as Server, you are available for both voice and text. T o change your presence: 1 Display the Home screen, if not already disp layed. (From most other screens, you can select Home .) 2 Display the presence optio ns by doing either of the following: ● Scro ll to the status area. This is the area that shows your extension and user name. Press the Navi sc roll key . ● Scro ll to the status area and select Options > Change presence . The following menu is displayed. Available for text me ssages only . New text messages will briefly appear in a pop-up windows alon g with an auditory notification. Calls to your extension will be fowarded to your DiVitas voicemail box. Note that the M issed call icon does not get updated when calls ar e missed. On a call. Not available for voice ca lls or text messages. This icon appears when you are not logged into the DiVitas Server. Calls to your extension will be sent to voic email and text messages will not appear in pop-up wi ndows. Operation request is still pending at the server . T a ble 4. DiVitas Client A va ilabili ty Icons (continued) Presence Icon Description
Changing St atus Messages Presence DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 23 Figure 4. Presence Menu 3 Select an option. 4 Press the Navi scroll key or select OK . Changing Status Messages Y our st atus message (pe rsonal message) is disp layed on your handset in the st atus area of the Home screen, and under your user name on other DiVit as users’ handsets. The DiVit as Client comes with the following st atus messages by default: ■ In the office ■ In a meeting ■ Out of the of fice ■ On vacation The “In the of fice” message is displayed by default. See “Changing the T ext of a S tatus Message” on page 24 for details on creating your own customized status message. Selecting Anothe r Status Message T o select a different message: 1 On the DiV itas Home screen, scroll to the use r status area. (See Figure 1 on p age 9.) 2 Select Options > Personal message > Select message . The status me ssages are displayed. 3 Scroll to the message you want to display and select OK .
Changing St atus Messages Presence DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 24 Changing the T ext of a Status Message Y ou can change the text of the currently-selected st atus message to create your own customized message. However , the DiVit as Cl ient supports only four messages, so in order to create a customized messa ge, you must overwrite an existing one. T o do so: 1 On the DiV itas Home screen, scroll to the use r status area. (See Figure 1 on p age 9.) 2 Select Options > Personal message > Edit message . An edit window appears, with the message highlighted for editing. 3 Edit the desired message text. 4 Select OK to save the changes or Cancel to ca ncel them. The status me ssage is changed.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 25 Using the DiVitas Dialer The DiVi tas dialer enables you to make and answer calls. Y ou can make and receive calls to and from DiV itas extensions and non-DiV itas numbers. Accessing the DiVitas Dialer Scr een The DiVit as Dialer screen is displayed automatically when you dial or a nswer a call. Y ou also can access the DiV itas Dialer screen from other f eature screens (except the Home screen) by scrolling to the following t ab: Making a Call Y ou can place a call from almost any screen that displays DiV itas contact s: Contacts screen, Messaging screen, V oicemail screen, Call Log screen, or Recent Call List. The call medium icon indicates the me dium, or connection type, that t he DiVit as Client will use for the call (see T able 5 on page 26). Accessing the DiVit as Dialer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 T ransferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0 Enabling the Loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Managing Multiple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 T oggling a Call Between the Handset and an IP Desk Phone . . . . . . . . . . . . . . . . . . . 35 S tar Codes for Common Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Making a Call Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 26 When a call is active, a call connection icon in dicates the type of connection being used for the call: In the following example, a ca ll is on WiFi and is being ma naged by the DiVit as Server . Figure 5. DiVit as Dialer screen with an Activ e Ca ll on WiFi T able 5. Call Connection Indicator Description The call is on WiFi and is being managed by the DiV itas Server . The call is on cellular and is being managed by the DiVitas Server . The call is on cellular but is not being manage d by the DiVita s Server .
Making a Call Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 27 Dial by T yping the Phone Number 1 Go to the DiV itas Home screen or DiV itas Dialer screen. 2 Use the keyp ad to type the number . 3 Press the green Call key . Alternatively , you press the lef t selection key to select Options > Call : ● From busine ss number – This option places the call through the DiVitas Server . ● From mo bile number – This option bypasses the se rver and places the call directly through your mobile carrier . Dial by Selecting a Contact 1 Access the DiV itas Contact s list. (See “ Displaying the DiV itas C ontact s List ” on page 43 .) 2 Select the cont act. 3 Select Options > Call > From business number OR From mobile n umber . ● If t he contact has only o ne phone number , the DiVit as Client dials the number . ● If t he contact has more than one number , the numbers are listed so that you can choose one. Scroll to the number you want to call, the n press the left selection key to select OK . Dial from the Messaging Screen If you have a text conversat ion on the Messagi ng screen with the person you want to call: If you use the Call > From mobile number option to dial another DiVitas user , you must enter the complete phone number. Entering onl y the extension will not work because you are dialin g outside of the PBX. If you are already on a call when you dial th e phone number for a new call, the person with whom you are already on a ca ll wil l hear the tones as you dial. T o avoid this, place the first cal l on hold before dialing the number for the second call.
Answering a Call Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 28 1 With the DiV itas Messaging screen displayed, select t he conversation. (See “Instant Messaging” on pag e 53 .) 2 Select Options > Call . Dial by Selecting a DiVitas Call Log Entry 1 Select the call entry on the Home screen or on a Call Log screen. (See “ Using the Call Log ” on page 49 .) 2 Press the Call key , or press the Navi scroll key and select Call . (Y ou also can select Options > Call .) Redial the Last Number Dialed T o redial the extension or phone number that was most recent ly dialed: 1 Access the DiV itas Dialer screen. 2 Select Options > Redial . Answer ing a Call When you are available for voice, the DiV itas Client indicates an incoming call by ringing the handset and by displaying an “Incoming call” message: ■ Incoming call: caller ID – If the caller ID is known, it is displayed in the message. ■ Incoming call: caller number – If the calle r ID is unkno wn, the caller’s phone number is displayed. T o answer a call: ● Press the green Call key . ● Press the Answe r soft key . ● On mo dels with a sliding face, open the slider to answer the call. Selecting Ring T ones In addition to the default DiV itas Client ring tone, you can also select one of the native Nokia ring tones (models: E51, E63, E66, E71, E90, N73, N80, N81, N82, N85, N95, N95-8GB, N96), and the Nokia ring tone will play for ca lls to the DiVit as Client. This feature makes it easier for a group of users sitting close to one another to dif ferentiate the sound of their phones.
Ending a Call Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 29 This feature works best when the ring tone is in AAC file format. If other file format s are used (e.g. MP3), the tones will only play wh en the device is in cell. If the device is in WiFi, then the standard default DiVita s ringer will be played. Converting Ring T ones to Supported Format s Y ou can convert an unsupported audio file (e.g. MP3 or W A V) to the AAC format using the Nokia Multimedia Player (a utility found with in PC Suite). T o do so, simply open the audio file and then click the ‘Convert and Save’ button . Enter the location where you would like to sa ve the file and click the ‘Save as T ype’ drop-down menu and select ‘AAC Audio File s’. When the file has been converted, use a USB cable to transfer the fing tone file to your device. For more information, please sea rch the PC Suite online help for “Nokia Multime dia Player”, or co ntact your system administ rator . Enabling and Disabling Call W aiting If you are already on a call when you receive a new call, the new call information is briefly displayed on the screen and a call waiting tone pla ys on the speaker . If you answer the new call, the DiVit as Client automatic ally places the first call on hold. If desired, you can disabl e call waiting by p ressing *71 , followed by the green T alk key . Any subsequent incoming calls are auto matically sent to voicemail. Y ou can enable the feature by pressing *70 , followed by the green T alk key . Ending a Call T o end a call: 1 If you have two active calls and the call you want to end is the one at the top of the dialer screen, swap the calls by selecting Options > Swap . 2 Do one of the following: ● Press the red End key . 1 ● Select Options > En d . ● On mo dels with a sliding face, close the slider to end the call. 1. On models with a sliding face, close the slider .
Placing a Call on Hold Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 30 Placing a Call on Hold T o place a call on hold, select Options > Hold or press the green Call key . T o resume the call (take the ca ll back of f hold), press the right selection key ( Resume ) or select Options > Resume , or press the green Call key . T ransferr i ng a Call The DiVit as Client supports th e following transfer methods: ■ Attended transfer – An attended transf er allows you to speak with the person to whom you plan to transfer a call, before actua lly transferring the call. ■ Blind transfer – A blind transfer allows you to transfer th e call immediately , without first speaking to the person to whom you transfer the call. The procedures for each type of transfer are the same. The transfer is attended if you let the party to which you are transferring the call answer the phone after you select T ransfer . The transfer is blind if you select T ransfer when the other party’ s phone is still ringing and they have not answered yet. Y ou can transfer a call to a cont act or a nu mber . If you have another call o n hold, you also can transfer the call to the caller on h old. T ransferring a Call by Selecting a Contact 1 Select T ransfer > T o contact . The Contact s lists is displayed. 2 Select the cont act. 3 Select Dial . 4 When you hear the rin ger for the party to which you are transferring, do one of the following: ● T o speak with the other p arty before completing the transfer , wait for them to answer the call. When you both are ready , select T ransfer . ● T o transfer immediately , you can select Transfer as soon as you hear the ringer for the other part y . T o end the call by pressing the End key , press the key only briefly . If you press and hold the key , the DiVitas Client will be minimized after the call is ended.
Enabling the Loudspeaker Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 31 T ransferring a Call by T yping the Number 1 Select T ransfer > T o num ber . A dialog for entering the number is d isplayed. 2 T ype the number into the dialog. 3 Press the left selection key to select OK . 4 When you hear the rin ger for the party to which you are transferring, do one of the following: ● T o speak with the other p arty before completing the transfer , wait for them to answer the call. When you both are ready , select T ransfer . ● T o transfer immediately , you can select Transfer as soon as you hear the ringer for the other part y . Enabling the Loudspeaker By default, the loudspeaker is disab led. Du ring an active call, you can enable the loudspeaker . The loudspeaker remains on only until the end of the call. Y ou also can turn it off during the call. T o enable the loudspeaker during a call: 1 Move the speaker away from your ear . 2 Press the right sel ection key to select Loudspeaker . T o disable the loudspeaker during a call, press the right selection key to select Handset . Muting the Micr ophone Y ou can mute the microphone during an active call. When the microphone is muted, you are still able to hear the p arty at the other end of the ca ll but they cannot hear you. T o mute the microphone, select Options > Mute , or press the Navi scro ll key . Warning! Do not enable or use the loudspeaker while your ear is nex t to the speaker . The volume is very loud.
Muting the Microph one Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 32 T o unmute, select Options > Unmute , or press the Navi scroll key . Handset mode l E65 als o ha s a Mu te but to n (har d key).
Managi ng Multiple C a ll s Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 33 Managing Multiple Calls The DiV itas Client supp orts up to two active calls at a time. An active call is any voice call that currently is being manage d by th e DiV itas Server. Figure 6 shows an exa mple of the DiVit as dialer screen with two active calls. Figure 6. DiV itas Dialer Screen with T wo Active Calls Placing a Second Call T o place a second call when y ou already have a call active: 1 Select Options > New call . 2 Select one of the following: ● to numb er – This option places the current call on hold and displays a bla nk dial window . T ype the number to dial and press the Call key or select Options > Call > From business number . ● to cont act – This option places the current call on hold an d displays the Contacts list. Select the cont act, then select Dial . In this example, the call on hold is from a DiVitas extension.
Managi ng Multiple Ca ll s Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 34 Call Audio Only one call can have audio at any given time. The other call must be on hold. If you are on a call and you answer a new call, the new call has audio and the other call is placed on hold. For example, in Figure 6, when the call from DiVit as contact “Karen” is answered, the caller on extension “8935” is auto matically placed on hold. Swapping Calls T o place the call that has audio on hold and resume audio with the other ca ll, you can swap the calls. T o swap between two active calls, select Options > Swap . The first call is placed on hold while the audio on the seco nd call becomes ac tive. For example, Figure 7 shows “Karen” being placed on hold when his ca lled is swapped for the caller at extension “8935”. Pressing the Call key ro utes the call through the DiVitas Server . T o dial the call directly , select Options > Call > From mobile number . The DiVitas Client places the call as a voice call over GSM. It is also possible to place a second call simply by dialing while the first call is active (as opposed to placing the call o n hold before dialin g). However , the DTMF tones will be audible on the ac tive call. Y o u will be diali ng into someone’s ear . In GPRS or non-3G mo des, support to make or receive a second call is not supported. For information about setting up a 3 -way conference call or joining a schedu led conference call, see “Conferencing” on page 37 .
T oggling a Call Between the Handset and an IP Desk Phone Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 35 Figure 7. Swapped Calls T oggling a Call Between the Handset and an IP Desk Phone If you are signed onto multiple devices with the sa me DiVit as Client extension, you can toggle active calls between the two devices. 1 T o toggle a call: 1 Display the DiV itas Dialer screen, if not already displayed. 2 Select Options > T oggle call . ● If t he call is on the handset when you select the option, the call is moved to the desk phone. ● If the call is on the desk phone when you se lect the option, the call is moved to the handset. In either case, the call is moved by selecting the T oggle call option from the DiV itas Client on the mobile handset. If you have two active ca lls, both calls are moved. It is possible to talk with more than one other caller at a time, if you are on a conference. See “Conferencing” on page 37 . 1. Note that this feature is not available when the user is on a cellular net work.
St ar Codes for Common Features Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 36 Canceling a T oggle Request T o cancel a toggle request, select Options > Cancel tog gle . Star Codes for Common Features The following codes can be pressed fro m the DiVitas Clien t or from any desktop phone that support s Asterisk open source telephony software. If you are moving calls from a desk phone to the handset, and the calls are part of a 3-way conference, the conference is brok en but the two calls are still moved to the handset. Y ou cannot move calls th at are part of a 3-way conference from a hand set to a desk phone. The Cancel toggle option is available only while the call is being moved between devices. After the toggle is complete, you can move the call by selecting the T ogg le call option again. T able 6. Asterisk feature shortcut st ar codes Code Description *70 Enable Call W aiting *71 Disable Call W aiting *72 Enable Call Fo rwarding *73 Disable Call Forwarding *77 IVR Recording *78 Enable Do-Not-Distu rb *79 Disable Do-Not-Disturb *90 Enable Call Forwarding on Busy T one *91 Disable Call Forwarding on Busy T one
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 37 Conferencing The DiVit as solution supports th e following types of conference calls: ■ 3-way – A 3-way (“ad-hoc”) conference call can be initiated a t any time by a DiVitas user , with up to three callers (the DiV itas user and two other p arties). The user who initiates the conference is the mod erator . ■ Scheduled – A scheduled conference ca n be set up by the system administrator and can have up to twenty particip ants, including one mod erator . Setting Up a 3-W ay Confer ence Call Y ou can set up a 3-way (“ad-hoc”) conference call with two other parties. Y ou must establish calls with both p arties prior to beginning the conference. During the conference, the following op tions are available to the conference moderator: ■ Mute / Unmute – Allows you to mute audio for all p articipant s. ■ Break to – Allows you to speak confidentially with one participant without the other particip ant being able to hear either of you. ■ Leave – Allows you to end you r participation in th e conference without breaking the connection between the other two p articipant s. The DiV itas Server directly connect s the other part ies on a new call. ■ End conference – Ends the call for all three p articipants. Setting Up a 3-W ay Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Participating In a Scheduled Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Caution! Make sure you understand the difference between Mute and Break to before using eith er op tion. Moreover , when using the Break to option, make sur e you double-check that you are b reaking to the co rrect p a rty . With either option, it can be quite embarrassing to accidentally say something to the wrong p arty that was meant to be conf idential.
Setting Up a 3-W ay Conference Call Conferencing DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 38 Starting the Conference T o start a 3-way conference call: 1 Call the other p arties, if you do not already have active calls with them. ● If you a lready have a call with one of the parties, place the call on hold, then call the other part y . ● If you d o not have a call with either party , call one of them and place the call on hold, then call the othe r party . When you have one call on hold and a second active call, you are ready to start the conference. Here is an example of one he ld call and a second active call. Figure 8. Parties Ready T o Conference 2 From the dialer screen, select Options > Conference . On your dialer screen, the held and active calls are replaced with a single call named “Conference”. In this example, one of the other parties is on a non-DiVitas phone. Fr om the DiVit as Client, you can set up a conference with other DiVitas users, non-DiVit as users, or a combination a s in this example.
Setting Up a 3-W ay Conference Call Conferencing DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 39 Figure 9. Live Conference On the dialer screens of the other p articip ants, the conference ap pears as a single active call from you. Muting a Confer ence T o mute a 3-way conference, select Options > Mute from the dialer screen, or simply press the Navi scroll key . The icon shown in the following example app ears. Figure 10. Muted Conferenc e T o resume the conference, select Options > Unmute from the dialer screen, or press the Navi scroll key .
Setting Up a 3-W ay Conference Call Conferencing DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 40 Br eaking T o a Single Conference Participant T o speak confidentially with one of the conference particip ants, you can “break to” that particip ant. When you break to a conference part icipant, the other p articip ant is placed on hold and can no longer hear either of you. This option breaks the conference. Whe n you are ready , you can re-establish the conference by selecting Options > Confere nce . Breaking to a Confer ence Participant T o break to an individual conference participant: 1 Select Options > Break to from the diale r screen. A menu appears, listing both the other p articipant s. 2 Select the p articipant with whom you want to speak confide ntially . The call status change s from “Conference” to again list the two sep arate calls. The party you broke to is the active call. The other call is on hold. Resuming the Confer ence T o resume the conference, select Options > Conference . Leaving the Conference (w ithout ending it) T o leave the conference without ending the call between the othe r two parties, select Options > Leave . The conference ends, and both the other p arties are connected directly together on a new call. The Mute option is different from the Break to option. The Mu te option mutes audio fr om the initiato r , whereas the Break to option places one participant on hold, while allowing you to speak confid e ntially with the other participant. Caution! Double-check th at you are break ing to the corr ect party . It can be quite embarras sing to accidentally say something that was meant to be confidential to the wrong p arty .
Partic i p ating In a Sche duled Co nf erence Call Conferencing DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 41 Ending the Conference T o end the conference, select Options > End conference , or press the red End key . The call ends for all three p articipants. Participating In a Scheduled Confer ence Call This section describes how to join and leav e a scheduled conference call and list s the options available during the confere nce. Participant s do not need to wait for the moderator to join the conference. As soon as the first two callers join the conference, they can talk. Joining a Conference 1 Dial the conference number . The DiVit as Server plays the following message: “Please en ter the conference pin number”. 2 If you are the moderator , enter the admin PIN. If you are not the moderator , enter the user PIN. The DiVit as Server plays one of the following messages: ● “Y ou are currently the only person on the conference”. – This message is played if there are no other callers on the con ference. After playing this message, the DiVit as Server plays the on-hold music until another caller joins the co nference. ● “The re is currently one other person in the conference”. – This message is played if you are the second caller . ● “The re are curre ntly number people in the conference”. – This messag e is played if there is more than one person already in the co nference. After this message is played, you can hear the othe r participant s and they can hear you. ● “The conference is full”. – The confer ence already has the maximum number of callers. Y ou will not be able to join the conference unless another caller leaves. T o join in this case, h ang up, th en redial the con ference number af ter th e other ca ller leaves. If you are the initiator of the conference, after you l eave the conference, you will be unable to redial either of the other part icipant s as long as they remain on the call.
Participating In a Sc heduled Conference Call Conferencing DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 42 Leaving a Conference T o leave a conference, hang up the call. If you are the last caller on the conference, the DiVitas Server plays the o n-hold music until you hang up. Conference Options T able 7 lists the options that are available to conference users an d the conference moderator . T able 7. Conference Options Option Descriptio n A vailabl e T o... *1 Mute/Unmute. Users and Moderator *4 or *7 Decrea se the speaker volume. Users and Modera tor *6 or *9 Increase the speaker volum e. Users and Modera to r *2 Lock/Unlock th e conf er en ce . When the confe r ence is locked , no new use rs ca n join. Moderato r on ly
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 43 Contacts The DiVit as Client integrates with the native cont acts list on your handset. In addition t o displaying native cont acts, the DiVit as Contact s list allows you to add DiVi tas users and view their presence information. From within the DiVit as Client, you can: ■ View the voice and text availability of other DiVit as users. ■ Call any contact, whet her or not the contact is another DiV itas user . ■ Send text messages to other DiV itas users. Displaying the DiVitas Contacts List T o display the DiVitas Cont acts list, do one of the following : ■ From the native Home screen, scroll to the Con tacts icon Press down on the Navi scroll key or select Options > Cont acts . ■ From other DiVit as Client screens, scroll to the following icon: Displaying the DiV itas Contact s List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Searching the DiVit as Directory and Adding DiV itas Contact s . . . . . . . . . . . . . . . . . . . 44 Locating a Contact via Quick Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Filtering the Cont acts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Calling or Sending a Message to a Cont act . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Disabling the Presence Indicator for a Cont act . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 If you add DiVita s users to your DiVitas Contact s list, the DiVitas Client automatically adds them to t he handset’s native co ntacts list as well. Likewise, if you change or delete a contact from the hand set’s native contacts list, the change or deletion propagated to the DiVitas Cont acts list.
Searching the DiVit as Directory and Adding DiVit as Cont acts Contacts DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 44 Sear ching the DiVitas Directory and Adding DiVitas Contacts Y ou can search the DiVitas directory on the server for other DiVit as users, and add them to your Conta cts list. T o search the directory on the server for other DiV itas users: 1 From the Cont acts screen, select Opt ions > Search directory . 2 Select the By name or By extension . 3 Enter all or p art of a name or extension number . 4 Press the Navi scroll key or select OK . The DiVi tas Client searches the server directory and displays all matching users in the contact s list. T o add a DiVitas user to your Cont acts list: 1 Select the cont act. 2 Select Options > Add this cont act . The client adds the cont act and sends a request to the server for the cont act’s presence status. If the user is not logged into the server , “Request pending” appears beneath the cont act name. As soon as the c ont act logs into the server , the “Request pending” message is removed and the user ’s presen ce and personal status message is shown. Adding an IVR Number to the Contacts List If desired, users can enter an interactive voic e resp onse (IVR) number in their cont act list. By entering the phone number for the IVR system, along wit h the pass code, and one or more P’s in the d ial string, users do not have to punch in the p ass code every time they dial into the IVR system. For example, when a user dials into a conference bridge numbe r 8881234567 with a p ass code of 9876, he can enter the d ial string as ‘8881234567pp9876’. Each “p ” in the dial string would translates to a specific amou nt of delay (typically 2-secon ds) such that when the call is picked up at the remote end, a pause is introduced in between the sets of Y ou can add a phone numbe r to an existing co ntact by selectin g an entry from a recent call list, a call log, or an instant message and then selecting Options > Add to contact > Up date existing .
Locating a Contact via Q uick Search Contacts DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 45 numbers. After the short delay , the digit s fo llowing “p” are sent. In this example, the conference bridge number 888 1234567 will be di aled first, and then after the call is picked up at the remote end, the p ass code 9876 will be dialed af ter 4 seconds (2 seconds delay for each “p” in th e dial string). Note that one or more upper or lowercase P’ s must be entered to create a p ause that matches the length of time it takes for the IVR system to say , “Please enter PIN.” This may requiring some fine tuning by t he user to make it work properly . Locating a Contact via Quick Sear ch Y ou can easily locate an entry in the DiVit as Co ntact s list by using the quick search field at the bottom of the screen (i.e . the field with the magnifying glass). If your Cont acts list has many contact s, using the quick search field can make it much faster and e asier to locate a conta ct. T o locate a contact using the quick search field at the bottom of th e screen: 1 T ype one or more characters of the cont act name into the search field. The DiVit as Client displays only the cont acts that match the search string you entered. 2 T o narrow the search, enter more characters so that fewer contact s match the sear ch string. 3 Continue entering characters to reduce the number of matching results. If only o ne contact appears, it will be highlighted by def ault. If multiple cont acts are displayed, you can select the desired cont act by scro lling to it and then using the Options menu to perform the desired action (e.g. call, send me ssage, etc.). Filter ing the Contacts List By default, the DiV itas Contact s screen lists both DiV itas and non-DiV itas cont acts. Y ou can filter this list so that it only shows DiV itas users and/or cont acts for whom presence information is available. T o filter the DiVitas Cont acts list: 1 From the Cont acts screen, select Opt ions > Filter . 2 Select one of the following: ● Show all – Displays all contacts, including non-DiV itas cont acts. ● My ne twork contact s – Display only other DiVit as users, regardless of presence.
Calling or Sending a Message to a Cont act Contacts DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 46 ● Show pre sence only – Displays only the other DiV itas users for whom the presence indicator is enabled in the DiV itas Cont acts list. (See “Disabling the Presence Indicator for a Cont act” on page 47 .) Notes: ■ While prior releases would only allow user s to search the DiVit as contacts list based on the currently-selected filter , the latest release decouples the quick search function from filtering, so you can search for a contact even if the currently-selected filter is causing the contact’ s name to be hidden. ■ Y ou also can select to hide or display the st atus messages (personal messages) of other DiVi tas users. The status messages are displaye d by default. T o hide them, select Options > Hide personal messages. Calling or Sending a Message to a Contact Y ou can call any DiVit as user or non-DiVit as cont act. Y ou can send a text message to any DiVit as user whose handset support s text messaging. T o call a contact: 1 From the DiV itas Contact s screen, scroll to the name of the cont act to highlight it and then do one of the following: ● Press the green Call key . ● Select Options > Ca ll > From business number 1 OR From mobile number and then press the lef t Select key to initiate the call or press the Navi scroll key . If the conta ct has only one phone number , the DiVit as Client dials the number . If the conta ct has more than one number , the numbers are listed so that you ca n choose one. In this case, scroll to the nu mber you want to call, then press the lef t selection key to select OK . 1. Selecting “From business number” will send th e call through the DiVitas Server . Selecting “From mobile number” sends it fr om your cellular number , bypassing the DiVitas Server . If desired, you can displa y the multiple phone numbers associated with a contact prior to dialing by selecting Op tions > Vie w d e tail s .
Disabling the Presence Indicator for a Cont act Contacts DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 47 T o send a text message to another DiVit as user: 1 From the DiV itas Contact s screen, scroll to the name of the cont act to highlight it. 2 Select Options > Send message . 3 In the chat screen that appears, beg in typing your message in the field at the bottom. 4 Press the left Send sof t key to transmit the message. Disabling the Pr esence Indicator for a Contact By default, a presence indicator is displayed next to ea ch of the DiVit as users in the DiVit as Contacts list, in the call log on the Home screen, and on the Me ssaging screen next to any text conversations. If de sired, you can disable display of the presence icon on an individual cont act basis. T o disable display of the presence indicator for a contact: 1 Select the cont act. 2 Select Options > Presence > Don’t watch . The presence icon next to the co ntact name disappears. This change also applies to th e other areas of the client where the user ’s presence can be shown. T o re-enable display of the presence indicator for a cont act: 1 Select the cont act. 2 Select Presence > W atch presence . The Send message option is avai lable only if the presence icon for a DiVitas user indicates that he or she is available to rece ive text messages. (See T able 4 on page 21 for a list of presence icons and their defin itions.) When display of the presence icon for a contact is disabled, the contact will not be listed if you use the Filter > Sh ow presen ce only option and the ‘Send Message’ option will disappear for this user .
Disabling the Presence Indicator for a Cont act Contacts DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 48
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 49 Using the Call Log The DiVit as Client Call Log screens list the calls that were missed, dialed, or an swered using the DiVi tas Client. Figure 1 1 shows an ex ample of the Call Log screen that shows missed calls. Figure 1 1. Call Log—Answered Calls Screen Accessing the Call Log Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Dialing a Logged Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Deleting a Call from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Where Calls Are Logged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Calls to or from nu mbers in your Contac ts list appear in the DiVitas Call Log by contact name. Calls to or from p eople who are not in your contacts list will appear in the DiVitas Call Log as phone number .
Accessing the Call Log Screens Using the Call Log DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 50 Accessing the Call Log Scr eens T o access the Call Log screens, press the Navi scroll key to the right to scroll to one of the following tabs: – Displays missed calls. These are calls t hat either were not answered or were answered by your voicemail. – Displays outgoing calls. These are calls that you initiated from your DiVit as Client extension on the handset. – Displays incoming calls. These are calls that you answered. Dialing a Logged Number T o call the other party in a logged call, see “Dial b y Selecting a DiV itas Call Log Entry” on page 28 . Deleting a Call fr om the Call Log T o delete a call from the Call Log: 1 When the Call Log cont aining the call log entry is displayed, press the Na vi scroll key down or up to scroll through the list and sele ct the call log entry . 2 Press the left selection key to select Options . 3 Select Delete . A prompt appears, asking you to confirm whether to de lete the call. 4 Select Ye s to delete the call or No to cancel the request. Deleting a call log in the missed, incomi ng, or outgoing call log screens will not clear the entry from the recent ca ll list displayed on the Home screen.
Where Calls Are Logged Using the Call Log DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 51 Where Calls Ar e Logged The DiVit as Client Call Log is separate from the call log for t he handset’s native dialer . Calls are logged in one or both log s, depending on the call direct ion, the medium (WiFi or GSM), and whether the number on the handset is the DiVitas Clien t extension or the handset’ s mobile number . T able 8 lists where calls are lo gged. T able 8. Where Calls Are Logged Call Direction Native Dialer ’ s Call Log DiVit as Client C all Log Incoming T o DiVita s Client extension on GSM Logged as Incoming or Missed call, depending on whether th e call was answered Logged as Incoming or Misse d call T o DiVitas Client extension on WiFi Not logged Logged as Incoming o r Missed call T o mobile number on GSM Logged as Incoming or Missed call, depending on whether th e call was answered Not logged Outgoing From DiVitas Client extension on GSM Logged as Incoming Missed call Logged as Outgoing call From DiVit as Client extension on WiFi Not logged Logged as Outgo ing call From mobile number on GSM Logged as Outgoing call Not logged Handoff Handoff of DiVit as Client call from WiFi to GSM Logged as Incoming ca ll Not logged Handof f of DiVitas Client call from GSM to WiFi Not logged Not logged
Where Calls Are Logged Using the Call Log DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 52
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 53 Instant Messaging Instant Messaging (IM) enables you to have text conversations with other DiVit as users. Adding a Network Contact A network cont act is any DiVit as user that yo u have explicitly added to your cont act list. Once this user has been added, you can monitor their p resence sta tus and send them an instant message. Y ou can add a network contact in on e of the following ways: ■ If a user is already a native contact, his or her information is a utomatically carried over to the DiV itas Contact s list and ‘W atch Presence’ will be enabled. Otherwise, select the user from the Cont act s list and then select Options > Presence > W atch presence for this user . ■ Find the contact by sea rching the DiVit as server . Simply select Options > Search Directory > By name/extensio n and then add the contact by selecting Options > Add this contact . By default, 'W atch presence' will be enabled for this user , thus allowing exchange of IMs. Adding a Network Cont act . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Sending a Message to a Ne twork Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Viewing a nd Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Managing Multiple Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Deleting a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 The Messagin g window suppo rts a maximum of 20 conve rsations. If the window contains 20 conversations and a new one begi ns, the oldest o ne is automatically deleted.
Sending a Message to a Network Cont act Instant Messaging DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 54 Sending a Message to a Network Contact T o send an IM to a network contact: 1 Select the user in the Recent Call List (from the Home screen) or in the DiV itas Contact s list (from the Contacts screen). 2 Select Options > Send message . 3 A chat screen appears, as shown below: Figure 12. Chat Window – Sending a New Message 4 T ype your message in the field at the bottom. 5 Press the Navi scroll key or Select Send . The message is delivered as f ollows: Notes: ● If you receive an incoming IM while you r presence setting is ‘On V oice and T ext’ or ‘On T ext Only’, a pop-up window appears for four seconds, providing you with the option to select the V iew or Ignore soft keys. (See Figure 13 on page 55.) The IM icon on the DiV itas Home screen is updated to indicate that a new message has arrived, with the red circle indicating the number of new messages: ● If the presence setting is ‘On V oice Only’ or ‘No t V oice or T ext’, the pop-up window does not appear , but the IM icon is still updated with the count of new me ssages. ● If your are logged out while an inco ming message arrives, the message is queued by the server until you log in, at which time the messa ge is delivered. ● An IM ca n be sent or received when you are on an active call, but it cannot be sent when there is no dat a connection (e.g. Cellular V oice Channel mode).
Viewing and Replying to a Message Instant Messaging DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 55 ● If a loss of connectivity occurs while you are sending an IM, messages that have not been successfully transmitted will appear in red italics until connectivity is restored and the IM’ s are automatically sent out by the client. ● Unrea d messages are preserved on your phone until they have been read. F or example, if the battery runs out, thus c ausing t he device to shut down before the user has had a chance to read a me ss age, the message will be available upon re-starting the ap plication and connecting with server . Viewing and Replying to a Message When you receive a new message, the IM icon is updated: The number in the red circle indicate s th e number of new messages that have been received. If a plus “ ” sign appears n ext to the number , that means the number exceeds 9 new messages. If your presence setting is ‘On V oice and T ext’ or ‘On T ext Only’, the message also briefly appears in a pop-up window that is displa yed on the DiVitas Client. Figure 13. New Message Displayed in Pop-up Window If you already have a chat window open for t he conversation, the message appe ars in the chat window . (See Figure 15 on page 57.) T o view an IM, do one of the following: ■ Click on the left View soft key . ■ Select the IM icon from the Home screen, and press the Navi scroll key , or select Options > Message list .
Viewing and Replying to a Message Instant Messaging DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 56 Alternatively , you can press the right Ignore sof t key to close the IM pop-up window . The Messaging screen can manage multiple conversations. The latest message in each conversation is displayed. In this ex ample, there is only o ne conversation. Figure 14. Messaging Screen T o reply to an IM: 1 On the message screen, select th e conversation and press the Navi scroll key or select Options > Send messag e . A chat window opens, with a text entry field located at th e bottom.
Managing Multi ple Conversations Instant Messaging DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 57 2 T ype your message and send. (See “Sending a Message to a Network Cont act” on page 54 .) Figure 15. New Message Displayed in Chat Window Managing Multiple Conversations The Messaging screen can have mu ltiple conversations, one for each of the DiV itas users with whom you are chatting . For each separate conversa tion, the most recent message is displayed. A conversation remains on the Messaging screen until you delete it, or until you already have 20 conversations an d a new one begins. In this case, the oldest conversation is automatically deleted. Deleting a Conversation T o delete a conversation: 1 Select the conversation on t he Messaging screen. 2 Select Options > Delete conversation . T o clear all messages from a conversation without deleting the conversation itself, open the conversation and select Options > Clear conversation .
Deleting a Conversation Instant Messaging DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 58
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 59 Accessing V oicemail This chapter describes how to access voicemail an d manage your DiVit as Server voicemail account. The DiVit as Client supports th e following types of voicemail access: ■ Visual vo icemail – Y ou can scroll through y our voicemails and listen to them in any order . (Visual voicemail is described in this ch apter .) ■ V oice-only voicemail – Y ou can access vo icemail by dialing the DiV itas Server . (V oice-only voicemail is not descr ibed in this chapter . Instead, see “V oice-Only V oicemail Access” on page 81 .) If your handset uses CellData (p acket data) se rvices or W iFi, you have visual voicemail. Otherwise, you can use voice-only voicemail. V oicemail Indicator On the DiVi tas Home screen, if the voicemail icon has a numbe r in the upper right corner , you have new voicemail. The number indicates the number of new voic emails you have. If your handset supports Message W aiting Indicator (MWI), the indicator light flashes t o indicate new voicemail. V oicemail Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Playing V oicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Saving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 This chapter applies only to voicemail hos ted on the DiVitas Server. If your enterprise uses another voic email system in stead, this chapte r is not applicable. Contact your DiVit as Server administrator for information.
Playing V oicemail Messages Accessing V oicemail DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 60 Playing V oicemail Messages Y ou can use the DiVitas Clien t to play new and saved voicemails. T o play a voicemail message: 1 Access the voicemail pa ge using one of the following methods: ● On the DiVitas Home screen, scroll to the voicemail icon: Press the Navi scroll key or select Options > V oice mail list . ● From oth er DiVitas screens, scroll to the voicemail t ab: 2 Scroll to the voicemail. 3 Press the Navi scroll key , or select Options > Download and play . If you are replaying a message you’ve listened to previously , select Options > Play . Figure 16. V oicemail Screen V oicemail Message Options The following voicemail management opt ions area available when a voicemail message is selected: ■ Options > Download and play ■ Options > Play (this will appear if the message has already been downloaded) ■ Options > Call ■ Options > Delete ■ Options > Delete All
Saving a Message Accessing Voicemai l DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 61 ■ Options > Call voice mail ■ Options > Add to contact ■ Options > Settings ■ Options > Help Playback Options The following playback option is av ailable during play ba ck of a message: ■ Options > Pause / Resume Notes: ■ If you are playing back a voicemail message and an incoming call is received, the voicemail stops playing an d you will have to play it from the beginning. ■ If you are playing back a voicemail message and highlight a different messag e in the visual voicemail screen, the audio is p aused. Y ou can resume playback by re-highlighting the original voicemail messa ge and pressing the Navi scroll key . Saving a Message V oicemails are automatically saved until y ou delete them. All your saved voicemails go into the same folder on the server . T o replay a voicemail, just highlight and select Options > Play .
Saving a Message Accessing V oicemail DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 62
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 63 Settings Options The Settings menu allows you to config ure Di Vit as Client options and display informat ion about the network. This chapter describes the Se ttings options. Phone Settings The Phone settings menu has the following options. Force calls via DiVitas The Force calls via DiVit as option makes the DiVitas Client the default dialer , placing all outbound calls through the DiV itas Server instead of through the handset’ s native dialer . Calls initiated by typing a number , selecting a cont act, call log, or web link will use the DiVit as Client dialer instead of the native dialer . 1 This option is enabled by default. T o disable the option, select Options > Settings > Phone settings > Force cal ls via DiVit as . The state chan ges from Enabled to Disabled. T o re-enable it, use the same procedure to change the st ate to Enabled. Auto-start DiVitas Client The Auto-start DiV itas Client option configures the DiV itas Client to start auto matically each time the handset is p owered on or rebooted. This option is enabled by default. Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 1. When enabled, the caller ID for all outbound calls will be the call er ID that is associated with your DiVitas Client extensio n. Likewise, all outbound calls will appear in the D iVitas Client call log. T o use th is option, you must leave t he DiVit as Client ru nning. If you exit the DiVit as Client, the handset’s native dial er will be used to place outbound calls.
Phone Settings Settings Options DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 64 T o disable the option, select Options > Settings > Phone settings > Auto-st art DiVit as Client . The state changes from Enabled to Disabled. T o re-enable it, use the same procedure to change the st ate to Enabled. Privacy statement This option enables or disables re-disp lay of the privacy statement each time the DiV itas Client is started. When the privacy notice is displayed as the DiV itas Client is st arting up, the client displays a prompt asking whether you want to display it a gain in the future. If you select the option to prohibit future displa y of the message, this change is applied to the Phone settings menu. The state of this option is changed to Disabled. Billable events notice This option enables or disables re-disp lay of the billable events notice each time the DiVit as Client is started. When the billable even ts notice is displayed as the DiV itas Client is starting up, the client displays a prompt asking whether you want to display it a gain in the future. If you select the option to prohibit future displa y of the message, this change is applied to the Phone settings menu. The state of this option is changed to Disabled. Save password This option enables or dis ables memory of your p assword by the client. When this option is enabled, you do not need to enter your password the n ext time you log into the client. Y our password is automatically sent to the server . This option is enabled by default. T o disable the option, select Options > Settings > Phone settings > Sa ve password . The state changes from En abled to Disabled. T o re-enable it, use the same procedure to change the state to Ena bled.
Network Settings Settings Options DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 65 Network Settings The Network settings menu has the following options. Global data roaming By default, the DiV it as Client avoids internatio nal dat a roaming charges for bo th CellDat a (packet dat a) and voice. If the client detects tha t the handset is attempting to roam onto the network of a country other than the home country (i.e. the country associated with the SIM card), the client automatically disables CellDat a usage to prevent the client from incurring roaming charges. Note that if a call is active when an international roam is attempted, the active call will be ended. Global data ro aming is disabled by default. T o enable global data roaming, select Options > Settings > Network Settings > Global data roaming . Th e state changes from Disabled to En abled. Presence data The Presence dat a option specifies the network conditions under which the messaging and presence features are enab led in your client. Y ou can select one of the fo llowing: ■ Always On – T ext messaging and presence dat a are enabled on WiFi and Ce llData. ■ Only on WiFi – T ext messaging and presence data are enabled only on WiFi. If you leave WiFi coverage, the features are tempor arily disabled until you are back on WiFi. ■ Disable while Roaming – T ext messaging and presence data are enabled o n WiFi and CellData, except when th e client detects that the handset is attempting to roam onto the network of a country other than the ho me country of the handset’s SI M. In this case, to save roaming cost s, the client disables text messaging and pr esence data until the handset roams back into th e SIM’s home coun try . ■ Disable Presence – T ext messaging and presence dat a are disabled under all network conditions. The default is Always On . T o change the setting, select one of the oth er options listed above. The Global data roaming option do es not affect roam ing from one carrier network to another within the same home country , no r does it affect roaming onto WiFi.
Network Settings Settings Options DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 66 Connection status This option displays a screen of information abo ut the status of the currently active connection in use by the DiV itas Client. The connection sta tus screen shows the following information: ■ Handset IP Address – IP address of your handse t. ■ Server Internal Address – Internal IP address or FQDN of the DiVit as Server. This is the address where the server ca n be reached on the private network, from inside the firewall. ■ Server External Address – External IP addr ess or FQDN of the DiVi tas Server. This is the address where the server ca n be reached from the Internet. ■ Interface – T ype of IP connection: ● WiFi – W ireless LAN (WLAN) network. ● Cell – Packet cell data services throu gh a cellular carrier (GPRS, UMTS, and so on). ■ SSID – Network name of the WLAN network. If the active wireless IP connection is a CellData connection inste ad of a WLAN co nnection, this field displays “No WiFi.” ■ RSSI V alue – Received Signal S trength Indicator . This is the strength of the WiFi signal, in -dBm. A higher numb er represents a weaker signal than a lower number: ● 0 d Bm is the best theoretically possible RSSI value. The WiFi signal is very strong. ● If the connection is a CellData connection rather than a WiFi connect ion, the RSSI value is shown as -200 . ■ RSSI Threshold – The minimum RSSI allowed for calls over WiFi. If the RSSI falls below this threshold for more than a short while, the DiVitas Client hands of f the call to cellular . Access point prefer ences This option allows you to prohibit the DiV ita s Client from using sp ecific access points (APs). The DiVitas Client follows the Nokia conventio n of using the term “AP” to refer to a Wireless LAN (WLAN) connection or a CellData (packet data) connection.
Network Settings Settings Options DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 67 By default, when the handset has an active WLAN connection, the DiV itas Client will try to use the connection to reach the DiV itas Serv er. If the DiV itas Server cannot be reached on the active WLAN connection, the DiV itas Client then uses the active p acket data connection. Y ou might want to prevent the DiVit as Client from using cert ain connections. For example, if you have a p acket data connection that is only for multimed ia messaging, the DiVitas Client might not work properly over the co nnection. Multimedia messaging connections also can be more expensive than p acket data connect ions used for web browsing. Likewise, if you have WLAN connections that cannot rea ch the DiV itas Server, you might want to prevent the DiV itas Client fr om attempting to use those connections. T o prohibit the DiVitas Client fro m trying to use a specific connection: 1 Select Options > Settings > Network settings > Access point preferences . 2 Select the desired connection to disable. 3 Select Options > Disable access point , or press the Navi scroll key . The icon next to the disabled connection changes to an “ x” in a gray circle. T o re-enable a connection, select it, then select Options > Enable access point , or press the Navi scroll key . The icon next to the re-enable d connection changes back to green. Disabling or re-enabl ing a connection ap plies only to Di Vit a s Client use of the connection, and does not affect the connection’s status outside the client. For example, if a connection is enabled on the handset, and you di sable the connection in the client, then sele ct Menu > To o l s > Settings > Connection > Access points , you can observe that the connection is still enable d.
Network Settings Settings Options DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 68
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 69 Upgrading the DiVitas Client V erifying Pr oper Firmwar e Prior to Installing Client Prior to inst alling the DiVit as Client software on the Nokia handset, you must first ver ify that the handset is runn ing the correct firmware version, and must take corrective action if it is not. DiV itas recommends running the following versions of Nokia firmwa re: ■ E51 - run version 100.34 or higher ■ E61i – run version 2.06x or higher ■ E63 – run version 100.21.1 10 or higher ■ E65 – run version 2.06x or higher ■ E66 – run version 100.07.78 or higher ■ E71 – run version 100.07 or higher ■ E71x – run version 3.27 or higher ■ E90 – run version 07.40.x ■ N73 – run version 3.0705.1.0.31 ■ N80 – run version 5.0719.0.2 ■ N81 – run version 1 1.0.045 ■ N82 – run version 30.0.019 ■ N85 – run version 1 1.047 ■ N95 – run version 20.0 or higher ■ N96 – run version 12.043 or higher V erifying Proper Firmware Prior to In st alling Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Alternative Client Inst allation Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Upgrading the DiV itas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Adding a Shortcut to the DiV itas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 T roubleshooting the DiV itas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Uninstalling t he DiVita s Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Alternative Client Installation Method Upgrading the DiVit as Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 70 T o determine which version is running on a handset, dial *#0000# from the na tive dialer , (not from the DiVi tas Client dialer .) If necessary , upgrade the firmware using the Nokia Software Updater (at n okia.com/softwareupdate) and PC Suite. Note: A factory reset is done during firmware upgrade, which will remove all your data. Before upgrading the firmware, make sure to save all yo ur contacts and other data onto a PC or flash card. Also, make sure your pho ne battery is fully charged. Alter native Client Installation Method If the handset is not provisione d to receiv e email or SMS messages, you can use the following steps in stead. Y ou will need to know the IP address or FQDN of the server . If you are outside the network firewall, the firewa ll also might need to be configured to allow your handset to reach the server . Ask your DiVitas Server administrat or for the DiVitas Server IP address or FQDN to use. 1 On the handset, open a web browser . 2 Navigate to the following URL: https:// <server -ipaddr -or-FQDN> /hs_img where server-ip addr-or -FQDN is an IP address or fully qualified d omain name provided by the system administrator . 3 If the browser is configured to p rompt you to select a connection, select one to continue. A message appears, statin g that the DiVit as Server has a certificate that is not trusted by the handset. 4 Press the left selection key to select Options , then select Continue . The User name dialog app ears. The DiVitas Server must be reachable on the connection you select.
Alternative Client Installation Method Upgrading the DiVitas Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 71 Figure 17. User Name Dial og 5 Enter your DiV it as Client extension number . Press the left selection key to select OK . The Password dialog appears. 6 Enter your DiV itas Client user password. Press the left select ion key to select OK . A message appears, stating tha t authentication information will be sent as plain text . 7 Press the left selection key to select OK . A list of DiVit as Client image files appears. 8 Use the Navi scroll key to move the pointer over the image file until it is highlighted, then press the Navi sc roll key . Information about the image file is displayed. 9 Press the left selection key to select OK . 10 The image is download ed. If a prompt appe ar s, asking whether you want to open the downloaded image, press the lef t selection key to select Open . The Install DiV itasPhone ? message appears.
Alternative Client Installation Method Upgrading the DiVit as Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 72 Figure 18. Inst all DiVit asPhone? Message 11 Press the left selection key to select Ye s . Details about the application file are displayed. 12 Press the left selection key to select Continue . A security warning is displayed and asks whether yo u want to continue the installation. 13 Press the left selection key to select Ye s . If you are upgrading by inst alling over a previous DiV itas Client image, a message asks you whether you want to replace th e older version. Press the lef t selection key to select OK. 14 Y ou may be prompted to select the inst allation location (phone memory or flash memory). Select phone memory and press the lef t Selection key to continue. Details about the Nokia APS Server application are displayed. 15 Press the left selection key to select Continue . A message about the save location for log files app ears. 16 Read the message, then press the lef t selection key to select OK . The Nokia disclaimer appears. 17 Read the disclaimer , then press the left selection key to select OK . The handset inst alls the application. When installation is complete, a blan k browser page is displayed. 18 Press the left selection key to select Options , then select Exit to close the br owser .
Alternative Client Installation Method Upgrading the DiVitas Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 73 19 If a prompt appears a sking you whether to clear the cache, p ress the left selection key to select Ye s or the right selection key to select No , depending on your preference. 20 If this is a new inst allation of the DiV ita s Client, you will need to enter the DiV itas Client configuration settings. Go to “Enter ing DiV itas Client Configuratio n Settings”. If you are upgrading, you do not need to reconfigure the settings. Entering DiVitas Client Configuration Settings Before you can sign in to the DiVitas Server for the first time, you must configu re user settings. Y ou will need to enter the followin g information. Ask your DiV itas Server administrator for the values to enter . Y ou also can ask your GSM service provider for your mobile number . ■ User Extension – Y our DiVit as Client extension. ■ User Password – Y our DiVit as Client password. ■ Server Address – IP address or FQDN of the DiV itas Server. ■ Phone number – Mobile (cellular) number of the hand set. T o enter the user settings: 1 S tart the DiVit as Client, if not already sta rted. 2 Access the user settings screen: If you are starting the DiVitas Client for the first time, the DiVitas Clien t configuration settings screen is displayed automatically af ter you finish with the disclaimer and notifications. Otherwise, when the Enter password dialog is displayed, press the right selection key to select Details . It is invalid to specify a DiVitas Cl ient extension as the mobile number .
Alternative Client Installation Method Upgrading the DiVit as Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 74 Figure 19. DiVit as Client Configuratio n Settings Page 3 Enter the following informat ion into the fields on the screen: ● Use r Extension ● User Password ● Server Address ● Phon e number (Enter the number tha t will be required by the DiV it as Server’ s d ial plan. For example, if the DiV itas Server is not configured to add the prefix, then you must include it here. Ask your system administrator for more information.) 4 Press the left selection key to select Login . The DiVit as Client dialer appears and the DiV itas Client signs you into the DiV itas Server. The next time you st art the DiVit as Client application, you only need to enter your password. The DiV itas Client remembers th e other values. On models that do not have a QWERTY keyboard (e .g. E65 or E66), dots in the IP address can be entered by pressing # or *. If the DiVitas Client does not respond, ma ke sure all the fields are filled in. The DiVit a s Client will not respond to the Login option unless all the DiVitas Client configuration fields ar e filled in.
Upgrading the DiVitas Client Upgrading the DiVitas Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 75 Upgrading the DiVitas Client When a new version of the DiV itas Client so f tware is available on the DiVit as Server, a message such as the one shown in Figure 20 automatically a ppears when you start the DiVit as Client. Figure 20. DiVit as Client upgrade prompt Select Ye s to begin the upgrade. From this point, the upgrade procedu re is the same as the installation procedure, beginning with step 10 on p age 71. If the you select No to re fuse the upgrad e, the DiVitas Client terminates. Y ou must complete the upgrade in order to continue to use the DiVit as Client.
Adding a Shortcut to th e DiV itas Clie nt Upgrading the DiVit as Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 76 Adding a Shortcut to the DiVitas Client Y ou can add a shortcut to the DiV it as Client from the Active-S tandby screen, by replacing one of the feature icons already o n the scr een. On handset models that have an Own key , you also can program this key to start the DiV itas Client. Adding a Shortcut to th e Active-Stand by Screen 1 Select Menu > T ools > Settings > Phone > S tandy mode > Active st andy apps. 2 Scroll to the shortcut you want to replace. Shortcut 1 programs the first icon on the lef t of the icon row on the Active-S tandby scr een, Shortcut 2 programs t he second icon from the left, and so on. 3 Press the Navi scroll key to display a list of applications. (See Figure 21.) 4 Scroll to “DiV itas” and select it, or select OK . 5 Select Back > Back > Back > Exit . 6 V erify that the DiVit as Client icon is pr esent on the Active -S tandby screen. (See the example in Figure 22.) Figure 21. Active-S tandb y Short cut Selection
Adding a Shor tcut to the Di Vit as Client Upgrading the DiVitas Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 77 Figure 22. Active-S tandb y Screen Programming the Ow n Key Some devices have an ‘Own key’, which is a button with the following icon that can be programmed to launch an application of your choosing. If your device has an ‘Own key’ you can configure it by doing t he following: 1 Press and hold the Own key , or select Menu > T ools > Own key . The Own key screen appears, where you can program the key . (See Figure 23.) 2 Press the Navi scroll key to di splay a list of applications. 3 Scroll to “DiV itas” and press the Navi scroll key t o select it, or select OK . 4 Select Exit .
Adding a Shortcut to th e DiV itas Clie nt Upgrading the DiVit as Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 78 Figure 23. Menu > T ools > Own key
T r oubleshooting t he DiVitas Client Upgrading the DiVitas Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 79 T r oubleshooting the DiVitas Client The DiVit as Client offers seve ral tools to assist the system administrator in troubleshooting the sof tware. If the user notices any unusual behavior , the upload log utility allows the client to upload logs from t he client to the server . Similarly , the archive log utility allows the user to save log files on the client for later a nalysis, so log files can be saved even during a loss of connectivity . Uploading Logs from the DiVitas Client The Upload Log feature allo ws users to upload a dynamic set of log files to the DiV itas Server for later review by a system administrator . T o upload the client log files to the DiVi tas Server , simply select Options > Up load Log fro m the home screen. Up to 300 logs can be stored on the phone, uploaded to the server , and accessed through the DiVit as Server GUI. Once this 300-log threshold has bee n reached, successive log files (on the phone) will overwrite the olde st l og files. In other words, the 301st log will overwrite the 1st log file. Ar chiving Logs on the Phone’ s Memory Card The DiVit as Client supports the ability to archive a set of log file s on the ph one's memory card. This feature let s DiVitas users t ake a snapshot of the current logs and preserve them in the phone’ s memory card, thus preve nting the m from being overwritten by newer and continuously-generated log files. Thi s tool can prove invaluable when the Upload Logs feature cannot function – perha ps due to a loss of connectivity . T o use the archive log utility , simply select Options > Archive log . Archived files are named according to time stamp and should be accessed by th e system administrator by pressing the Nokia menu button and navigating to the following folder: Office > File Mgr . > select the Memory Card icon (see below) > scroll do wn to DVLogs > DVLogArchives .
Uninstalling the DiVit as Client Upgrading the DiVit as Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 80 Figure 24. Accessing client logs files from the memory card Notes: ■ Up to five sets of logs can be sa ved on the pho ne using the Archive L og feature, af ter which older sets of archived files must be deleted to make room for the new ones. Uninstalling the DiVitas Client If you should ever choose to uninst all the Di Vit as Client, DiVit as recommends that you use the following procedure: 1 Press the Me nu key . 2 Select the Of fice folder . 3 Select the DiV itas icon. 4 Select Options > Remove . 5 Select Ye s at the prompt.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 81 V oice-Only V oicemail Access This chapter describes how to manage your DiVit as Server voicemail account by dialing the DiVit as Server. These procedures are not performed using th e V oicemail screen. Signing In to the DiVitas Server V oicemail System T o sign into your DiVitas Server voicem ail account, use one of the following methods. Signing In from Y our Extension Method 1 1 Access the DiV itas Dialer screen. (See “Accessing the DiV itas Dialer Screen” on page 25 .) 2 Select Options > Call voicemail . 3 When prompted to enter you r password, enter your DiV itas voicemail passwo rd. Method 2 1 Dial *97. 2 When prompted to enter you r password, enter your DiV itas voicemail passwo rd. Signing In from An other Device T o sign into your voicem ail from another device: 1 Dial *98. 2 When prompted to enter your user name, en ter your DiVit as Clie nt extension number . 3 When prompted to enter you r password, enter your DiV itas Server voicemail pas sw o rd . Signing In to the DiV itas Server V oicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 V oicemail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Setting Up Y our Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Checking Y our V oicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
V oicemail Options V oice-Only V oicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 82 V oicemail Options After you sig n in, the voicemail system will play a menu of options. This is the main menu. ■ 1 – Play messages ■ 2 – Change folders ■ 3 – Advanced options ■ 0 – Mailbox options ■ * – Help ■ # – Exit Options 1, 2, and 0 lead to fu rther options. Option 3 has an option to return to the main menu but is otherwise not used. Figure 25 on page 83 and Figure 26 on page 84 show the voicemail options available on the DiV itas Server. (Option 3 in the main menu is not shown, since it is not used.)
V oicemail Options Voice-Only Voicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 83 Figure 25. V oicemail Options
V oicemail Options V oice-Only V oicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 84 Figure 26. V oicemail Options (c ont.)
Setting Up Y our Mailbox Voice-Only Voicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 85 Setting Up Y our Mailbox If DiVit as Server voicemail service has been enabled for your DiV i tas Client extension, the mailbox is already set up with a default password and a default set of greetings. Y ou can customize your mailbox by changin g these settings. T able 9 describes the voicemail greeting s you can customize. Ask your DiVit as Server administrator fo r your default voicemail password. The DiVit as Server administra tor sets the pa ssword whe n addi ng your DiVit as Client user account to the DiVitas Server. T able 9. Configurable V oicemail Greetings Greeting T ype Des cription Default Greetin g Customized Greeting Unavailable The Unavailabl e gr eetin g is playe d in the following cases: • Someone calls yo ur extension when you are not signe d int o the D iVitas Server. • Someone calls yo ur extension when you are signed into th e DiVitas Server but you do not answer the call. • Someone calls yo ur extension when you are not availa ble for voice. “The person at extension extension-number is unavailable. Please leave a mess ag e after the tone. When finished, hang up or press the # key .“ Y our n ew Unavailabl e greeting replaces the first sente nce of the default gree tin g . Busy The Busy greeting is played for callers who call your DiVita s Client extension when you are already on a ca ll. “The person at extension extension-number is unavailable. Please leave a mess ag e after the tone. When finished, hang up or press the # key .“ Y our new Busy greeting replaces the first sente nce of the default gree tin g . T emporary When configure d, the T e mporary greeting is played instead of th e Unavailable o r Busy greeting, in all of the cases where these two greetings normally are p layed. For example, if you are going on vacation, you can re cord a T emporary greeting to inform caller s of the dates you will be away . By default, there is no T emp orary greetin g. Y our T emporary greeting replaces the first sente nce of the Unavailable and Busy greetings.
Setting Up Y our Mailbo x V oice-Only V oicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 86 Y ou also can record your name. By default, the greetings listed in T able 9 say “ The pers on at extension extension-number is una vailable/busy” . If you record your name, the greetings say your name instead of “ The person at ext ension extension-number” . T o return a greeting to its default value, you can erase it. Changing Y our V oicemai l Password 1 Sign in to the voicemail system. (See “Sig ning In to the DiVit as Server V oicemail System” on page 81 .) 2 Press 0 to access voicemail options. 3 Press 5. The voicemail system prompts you to enter your new password. 4 Enter the new p assword. The voicemail system prompts you to enter your new password again, to ensure you typed the numbers you intended to type . 5 Enter the new p assword again. 6 When you are finished, press End. 7 Dial into the DiV itas Server voicemail system again and te st the new password. Changing Y our Name 1 Sign in to the voicemail system. (See “Sig ning In to the DiVit as Server V oicemail System” on page 81 .) 2 Press 0 to access voicemail options. 3 Press 3. 4 After the tone, say your name. 5 Press #. 6 Press 2 to listen to your recording . 7 Press 1 to save the reco rding or press 3 to rerecord it. 8 Hang up, or select another o ption. (See Figure 26 on page 84.)
Checking Y our V oicemail Voice-Only Voicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 87 Customizing Y our V oicemail Greetings Y ou can customize the greetings described in T able 9 on page 85. 1 Sign in to the voicemail system. (See “Sig ning In to the DiVit as Server V oicemail System” on page 81 .) 2 Press 0 to access voicemail options. 3 Press one of the following numb ers: ● 1 – T o record your Unavailable greeting ● 2 – T o record your Busy greeting ● 4 – T o record your T emporary greeting 4 After the tone, speak your new greeting. 5 Press #. 6 Press 2 to listen to your new gre eting. 7 Press 1 to save the greeting or press 3 to re-record it. 8 Hang up or select another o ption. (See Figure 26 on page 84.) Checking Y our V oicemail Y our voicemail is stored in folders. The DiVi t as Server voicemail system provides the following folders: ■ New ■ Old ■ Wor k ■ Family ■ Friends All voicemail messages that you have not listene d to are stored in the New folder . After you listen to a voicemail, the message is mo ved from the New folder to one o f the other folders. By default, messages are mo ved to the Old folder . However , after you listen to a message, the voicemail system allows you to specify the folder in which to sa ve the message. Y ou can save a message into any of the folders.
Checking Y our V oicemail V oice-Only V oicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 88 T o access your voicemail: 1 Sign in to the voicemail system. (See “Sig ning In to the DiVit as Server V oicemail System” on page 81 .) 2 Select a message folder . The prompt from the voicemail system differs dependin g on whether you have new messages, old messages, or both. ● If you h ave new messages, the following options are available: ◆ 1 – Listen to new messages. The voicemai l system begins playing the first new message. ◆ 2 – Change folders. ● If you h ave saved messages but no new messages, the following options are available: ◆ 1 – Listen to old messages. The voicemail system begins playing the first old message. ◆ 2 – Change folders. 3 If you selected 2 to change fold ers, press a number to select a voicemail folder: ● 0 – New messages ● 1 – Old messages ● 2 – Work messages ● 3 – Family messages ● 4 – Friends’ messages Press 1 to play the messages th at are contained in the selected folder . 4 When you are finished, hang u p or select another option. (See Figure 26 on p age 84.) Rewinding or Fast Forwar ding While you are playing a message, you can rewind or f ast forward: ■ * – Rewind ■ # – Fast forward Saving a Message After you listen to a message, the voicemail system allows you to save the message. In fact, the message is saved by default to the Ol d folder , unless you delete the message or save it to another folder instead.
Checking Y our V oicemail Voice-Only Voicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 89 T o save a message in a specific folder: 1 After the message is played, press 9. 2 Press a number to select the folde r: ● 0 – New messages ● 1 – Old messages ● 2 – Work messages ● 3 – Family messages ● 4 – Friends’ messages Forwarding a M essage After you listen to a message, o ne of the op tion s presented by the voicemail system is to forward the message to another extension. Y ou can prepend a message of your own to the forwarded message or forwa rd it as-is, without a prepended message. T o forward a message: 1 After the message is played, press 8. 2 Press a number to prepend the message or forward as-is: ● 1 – Prepend a message before forwarding ● 2 – Forward as-is These options along with the o ther message options are shown in Figure 25 on page 83.
Checking Y our V oicemail V oice-Only V oicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 90